I have just rang HTC and spoke on the chat in regards to the purple haze on my silver HTC One.. They are both adamant that even though the purple camera tint is not related to the S-OFF and software I am not able to get it fixed under warranty.. It clearly states on the dev unlock screen
"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty" Surely the camera is an exact example of a hardware problem with the inability to have been damaged by an unlocked device
It is clearly not an issue caused by software with the obvious thouands of the first generation phones having the problem. I cant go back to stock Voda as there is no ruu and I accidentally wiped internal storage and had to sideload a rom..
I was going to buy the M8 when it comes out but I am thinking a shift towards samsung..
anarchyuk said:
I have just rang HTC and spoke on the chat in regards to the purple haze on my silver HTC One.. They are both adamant that even though the purple camera tint is not related to the S-OFF and software I am not able to get it fixed under warranty.. It clearly states on the dev unlock screen
"It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty" Surely the camera is an exact example of a hardware problem with the inability to have been damaged by an unlocked device
It is clearly not an issue caused by software with the obvious thouands of the first generation phones having the problem. I cant go back to stock Voda as there is no ruu and I accidentally wiped internal storage and had to sideload a rom..
I was going to buy the M8 when it comes out but I am thinking a shift towards samsung..
Click to expand...
Click to collapse
that is an unfortunate side-effect from getting s-off... I think its been clearly stated everywhere that s-off, voids your warranty
What are you going to get instead of an HTC? They all void your warranty now. Look at what Samsung did with KNOX.
Sorry for your luck but S-OFF will definitely void your warranty. If you had used your S-OFF status to revert to your phone being locked and S-ON before contacting them, you wouldn't have this problem because they can't tell that you used your HTCDev token, just that you requested it. Unfortunately they have a log that you admit to tampering with the phone now so that's a moot point. You can try to escalate the issue since they know it is a hardware issue, it might just be a matter of getting someone who knows what they are doing.
EtherealRemnant said:
What are you going to get instead of an HTC? They all void your warranty now. Look at what Samsung did with KNOX.
Sorry for your luck but S-OFF will definitely void your warranty. If you had used your S-OFF status to revert to your phone being locked and S-ON before contacting them, you wouldn't have this problem because they can't tell that you used your HTCDev token, just that you requested it. Unfortunately they have a log that you admit to tampering with the phone now so that's a moot point. You can try to escalate the issue since they know it is a hardware issue, it might just be a matter of getting someone who knows what they are doing.
Click to expand...
Click to collapse
They didnt take my imei number just my email so dont know what HTC one I am talking about, I suppose I could put S-on and get it replaced. in that instance.
As far as another handset its between samsung and nexus devices, especially the nexus ones due to high optimisation from stock!!
I had s-off and unlocked bootloader, but they either didn't notice or didn't care. I've reflashed stock rom thou. Replaced my camera and I got it back the next day. I also didn't have warranty, but they were like "Well, we guess you couldn't have bought it more than a year ago, so nevermind". M8, here I come!
Sorry but this thread title makes me laugh.... "there unintelligent"
S-OFF has nothing to do with warranty. Many phones are shipped in an S-OFF state. Unlocked bootloader and TAMPERED flag triggered is what causes the warranty to be void.
Στάλθηκε από το HTC One μου χρησιμοποιώντας Tapatalk
Took my phone with recovery and custom software, they said my warranty is voided now after talking to the manager boom replacing my camera and battery (had issue with my battery finished too quick) now I am waiting for them to send it back . But better s-on and stock it to be on the safe side
Thread closed,
These type of threads can be come OT threads very quickly. Also please check for exsiting threads before creating new one. An example of were this could have been posted is:
HTC One camera purple tint possible fix
Ghost
Related
So last Friday I was attempting to install Galaxy S status bar on my N1, but in the process of trying to do too much I Bricked my phone. Mind you, Im not a complete noob to the process. I've rooted mytouch, G1, and even tinkered with my Shadow, so I'm pretty familiar with the processes, but this time I finally F'd up and I knew it. Phone just flashed orange and green light top right corner. Did my research and saw other posts w/similar problems but all battery related, but I still tried their solutions to no avail. The only thing to do other than to use it as paper weight was to try my warranty, which all of us know is void after unlocking. So I Called HTC warranty hotline and explained my problem without telling them of the custom rom I installed and they gave me two options; replace w/refurb or fix mine, mine is engraved so replacement out of question. So they emailed me a overnight shipping label, I sent it to them on Monday, they received it on Tuesday, Fixed it on Thursday, and I got it back on Friday, good as new. So basically to all who dare to root and mod your phones and Brick it in the process. Try your warranty. Worse they can say is no. In my case they fixed it.
They fixed mine as well and even re-locked the bootloader. Mind you, I ended up rooting it again as soon as I got it back. HTC rocks!
Sent from my Nexus One using Tapatalk
Now that's service I'm impressed. Frankly I'm impressed with Android and the community. Google knows exactly what people are doing and they go just a step shy of condoning it and now to hear the HTC does this sort of thing knowing fully well that there's a 99% chance it's bricked cause someone was nerding out it
Having come over from a 3GS just about a month ago I am really impressed with Android. The only thing now is a solid hardware platform. I love my Nexus One but there are things HTC could have done better, mainly screen related, and Motorola is etched in my brain as making the most annoying phones in history. But aside from that, I think it's Android for life for me
Are you sure your bricking related to flashing a themed bar?
I thought that bricking your phone was only possible through some low-level processes such as flashing a radio.
Either way, glad they fixed your problems.
Yea. Pretty sure I bricked it. Trying to flash the Galaxy status bar didn't brick it, but the series of mis-steps that followed did. But I got it back, re-unlocked it and happy as can be. Thanx HTC.
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
makes me wonder why anyone would want to root without unlocking the bootloader
deeren said:
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
Click to expand...
Click to collapse
Nope. I bought mine off ebay as well and I even said that on the phone but the lady from HTC said that was fine. They fixed my phone no problem
I am going to attempt a replacement on mine. Except I have the unfortunate issue of the void sticker missing from the screw on the back. I'm going to send it in anyway, since I have a dust under the screen issue. Perhaps they will be nice and replace it anyway. If not, well I guess it will cost me $28 to get it back. Or maybe not that much to have them fix it..
guyzz,
this is is realy bad. I just send my htc hd2 with out android or hspl, now i am charged with 285,6 euro.
Becouse they found something in the bootloader that did not match with the original windows 6.5
what i did was flash to an original windows 6.5 and then remove hspl.
they also send me 2 pictures that shows that i had illegal software on my phone according to them.
Please can you check the pictures, and tell me if htc is right.
theyre right. your bootloader sir.
oh nice but what about my right ? cus i have a hardware issue and not a software issue !
Replacing the SPL voids your warranty, despite your device's fault to be hardware or software related.
You should have gone with 1.66 I assume?
what is the reason of rejecting an illegal software on any device ? the damage it can cause right, everything has a reason if they could show that the damage was made by the software it would be clear that i do not have any rights for warranty. But this is not the case right now !
It's the same with cars. A car manufacturer cannot void warranty on the engine because you put aftermarket wheels on the car.
SO please give me a clear advice of my rights.
i'm going to elaborate on your "cars" example...
yes, car manufacturers don't care if you use aftermarket wheels...this is because they DECLARE clearly exactly what voids the warranty.
ONE of the things HTC DECLARES as warranty-voiding is the presence of custom firmwares (i am paraphrasing). because this is declared by them and it is assumed that the customer will read and understand the warranty terms before purchasing, it is legally acceptable for them to reject your warranty claim if they can find evidence of any of the declared items that void the warranty.
logically, you are absolutely correct to expect a reason of how the action of HSPL installation could have caused some apparently unrelated hardware issue. but, LEGALLY they have the right to deny warranty. you see, the terms of the warranty talk about the evidence that they will look for...the terms of the warranty do not talk about a legal obligation on htc's part to establish a cause and effect relationship.
i hope that explains things a bit!
P.S. i've been watching waaaaaayyyyy too much CSI...
thnx for the explanation bro,
if i want my phone back without repair i have to pay for service cost 58,- euro that is also ridicules, cause the only thing they did was check if it was legal or not, is it realistic to accept that easily ?
abati said:
thnx for the explanation bro,
if i want my phone back without repair i have to pay for service cost 58,- euro that is also ridicules, cause the only thing they did was check if it was legal or not, is it realistic to accept that easily ?
Click to expand...
Click to collapse
i have always found all of these costs to be waaayyy too high. but "thats how they get you!"
most people are instructed here on xda to revert to stock SPL and ROM before claiming warranty. best practice is to note the stock SPL and ROM version numbers before playing with the device. as a general rule, SPL 1.66 is recommended for EU HD2s and SPL 2.08 is recommended for TMOUS HD2s (someone please correct me if i am wrong!).
we remove the evidence, so htc finds no evidence of custom firmware, and so they honor the warranty! thats how we get them!
i understand you verry clear !!
but its just so weird cause the last 3 times i send my htc for repair i always used the same method as i did for this time. but this time it went wrong. shall i just negotiate with them to lower the price for the service cost and at the time i get my phone back fix everything again and send it for the second time ?
abati said:
i understand you verry clear !!
but its just so weird cause the last 3 times i send my htc for repair i always used the same method as i did for this time. but this time it went wrong. shall i just negotiate with them to lower the price for the service cost and at the time i get my phone back fix everything again and send it for the second time ?
Click to expand...
Click to collapse
do u think htc are going to listen they might not accept device again be careful they are clever
Sent from my HTC HD2 using xda premium
Hey, I looked around for a little bit, and couldn't find a thread with quite the info I needed. Sorry if this has already been asked elsewhere.
I just bought my Razr M, used. The device is in great shape, except for some serious screen burn-in of I'm-not-sure-what-app. It was rooted and unlocked by the previous owner. I imagine that the burn-in is grounds for warranty repair, but I've read that unlocking burns a fuse on the phone. Also apparently there's a new OTA that blocks unlocking?
That said, I'd like to know:
1. Is the screen burn-in a common problem, and have people had success in getting warranty repair done by Motorola for this?
2. How can I safely restore the device to stock in preparation for warranty repair/replacement without arousing Motorola's suspicion?
I saw this thread:
http://forum.xda-developers.com/showthread.php?t=2391641
But I'm not sure that it's the solution I need.
3. Is there any way to prevent Motorola from handing me back a device that's updated to the newest OTA and blocked from being unlocked?
Thanks XDA!
[EDIT]
I -think- a combination of options 1 and 2 (flash stock 4.1.2 rom/radios/kernel & recovery is what I need to do, using this utility here?
http://forum.xda-developers.com/showthread.php?t=2249773
CharFalco said:
Hey, I looked around for a little bit, and couldn't find a thread with quite the info I needed. Sorry if this has already been asked elsewhere.
I just bought my Razr M, used. The device is in great shape, except for some serious screen burn-in of I'm-not-sure-what-app. It was rooted and unlocked by the previous owner. I imagine that the burn-in is grounds for warranty repair, but I've read that unlocking burns a fuse on the phone. Also apparently there's a new OTA that blocks unlocking?
That said, I'd like to know:
1. Is the screen burn-in a common problem, and have people had success in getting warranty repair done by Motorola for this?
2. How can I safely restore the device to stock in preparation for warranty repair/replacement without arousing Motorola's suspicion?
I saw this thread:
http://forum.xda-developers.com/showthread.php?t=2391641
But I'm not sure that it's the solution I need.
3. Is there any way to prevent Motorola from handing me back a device that's updated to the newest OTA and blocked from being unlocked?
Thanks XDA!
[EDIT]
I -think- a combination of options 1 and 2 (flash stock 4.1.2 rom/radios/kernel & recovery is what I need to do, using this utility here?
http://forum.xda-developers.com/showthread.php?t=2249773
Click to expand...
Click to collapse
that's a tough spot since you bought the device used. motorola may still honor the warranty if the issue is hardware related. however, being unlocked does NOT cause burn-in (I think you misread the fuse part - it was a metaphor).
that being said, if motorola was to honor the warranty, they might just send you a refurb since it is cheaper than repairing the screen. and that refurb would probably have the latest OTA.
however, I doubt that they will since you bought it used - but it won't hurt to ask them. careful giving out your EIN to them, as they'll be able to tell if the device is rooted.
I would suggest reaching out to the seller (especially if bought on e-bay). if they did not report the issue with the burn-in, you might be entitled to your money back.
good luck.
jco23 said:
that's a tough spot since you bought the device used. motorola may still honor the warranty if the issue is hardware related. however, being unlocked does NOT cause burn-in (I think you misread the fuse part - it was a metaphor).
that being said, if motorola was to honor the warranty, they might just send you a refurb since it is cheaper than repairing the screen. and that refurb would probably have the latest OTA.
however, I doubt that they will since you bought it used - but it won't hurt to ask them. careful giving out your EIN to them, as they'll be able to tell if the device is rooted.
I would suggest reaching out to the seller (especially if bought on e-bay). if they did not report the issue with the burn-in, you might be entitled to your money back.
good luck.
Click to expand...
Click to collapse
Thanks for the advice. The sceen-burn in is annoying, but livable. That said, I did call Motorola, and they accepted me for RMA after asking for my ESN. I'm sure they have ways of telling if the fuse for unlocking was used - is there any way to cover it up that other people have used?
CharFalco said:
Hey, I looked around for a little bit, and couldn't find a thread with quite the info I needed. Sorry if this has already been asked elsewhere.
I just bought my Razr M, used. The device is in great shape, except for some serious screen burn-in of I'm-not-sure-what-app. It was rooted and unlocked by the previous owner. I imagine that the burn-in is grounds for warranty repair, but I've read that unlocking burns a fuse on the phone. Also apparently there's a new OTA that blocks unlocking?
That said, I'd like to know:
1. Is the screen burn-in a common problem, and have people had success in getting warranty repair done by Motorola for this?
2. How can I safely restore the device to stock in preparation for warranty repair/replacement without arousing Motorola's suspicion?
I saw this thread:
http://forum.xda-developers.com/showthread.php?t=2391641
But I'm not sure that it's the solution I need.
3. Is there any way to prevent Motorola from handing me back a device that's updated to the newest OTA and blocked from being unlocked?
Thanks XDA!
[EDIT]
I -think- a combination of options 1 and 2 (flash stock 4.1.2 rom/radios/kernel & recovery is what I need to do, using this utility here?
http://forum.xda-developers.com/showthread.php?t=2249773
Click to expand...
Click to collapse
My restore will work for you.
Follow the steps but once you boot to cwmr do not flash the updateSU, flash stock recovery & choose no to protect root & no to protect recovery. Done.
(have the WARNINGSTOCKRECOVERY.zip on your sd beforehand & get it from goodies)
well I honestly dont know where to start but here is the story on why I won't be getting another sony product regardless of playstation,camera etc
I purchase Xperia Z when it was quite new in the market around July 2013 . 7 Months after it launch I think well back then I really loved the phone alot given it being the first water proof phone it's something unique. My phone never gave me any issue until 1 week ago when I noticed
I experience something like this : http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Problem-with-xperia-z-calls/td-p/479577/page/2
so I decided to sent my phone for servicing to get it check on why is it facing such a issue ? so the phone was running stock firmware with everything working fine, expect the calls issues I mention and battery drainage, the customer service told me they have to sent my phone to the technician for a check regrading this issue as they cant debug it and they told me that the phone should be ready within 1 week . As the week past I decided to check if the phone was indeed serviced
http://www.sony.com.sg/section/repair
the job number that I was issued with appeared invalid ??? so I decided to call the service center to check whats wrong, apparently they told me that the phone was being repaired and they will get back to me.
so as a few days passed, I decided to check the job number again it appeared invalid, attempting to reach the service center took awhile. When I finally did get through the line I told them of the issue that the job number seems to be invalid, the person told me he will try to expedite the issue to their service center, received a call about 2 hours later stating that there was no reply from the service center and they will get back to me, so now this is where things got out of hand..
apparently I was on the way home from night shift the following day, when I received a call from one of their service centre stating that if anyone have called you regrading about my phone, I told them nope no one did at all and he told me the phone can be collected within 2 days time but I will have to pay $300 Dollars for a full motherboard replacement despite my phone is covered on warranty, The guy I spoke to insisted that there was some modification done to the phone and kept on asking if I did anything to the phone overall for the past 10 Minutes he kept asking me the same stuff over and over again this was rather a interrogation going on about my phone and told me that I have damaged my phone and the only way they have to do a full motherboard replacement which I will have to pay
after which he asked if the phone was ever messed with apparently the software is on locked down ? and the techinian cant do anything without a motherboard replacement WTF I was using the phone just fine when I sent it to the service centre.
the guy told me that the technician detected some kind of modification being done to the phone, I told him that I did android development and that does not affected the phone he claims the application is 3rd party and because of that the phone needs a full motherboard replacement (again he repeated the same stuff again), He told me he will let his technician know about it and get back to me asap, so I waited no one called....
when I called the service centre and told them regrading the issue, they will get someone back to me, so I received a call and AGAIN the same old stuff was repeated stating that they received information that I claim the phone was modified and refused to listen to whatever I have to say... and I have requested to collect the phone without any repairs to be done to it why would anyone want to pay 300 Dollars for..
I found it strange that I was subsequently interrogated about my phone(apparently they are claiming I have damaged my own phone) , I had this phone close to 1 year + without any issues as the issue I claim earlier as part of wear and tear and It is something that is inevitable, they went on from hardware issue to software issue just to find something so I could be liability for the damage and have to pay for the full service charges.. I'm extremely disappointed over such behavior of a company
as of now my device is dead, and getting a new cell is going take time
@iKillCypher
Oh man.. Sorry about that
You really need to get another device...
TapaTalked from my MultiROM Xperia™ Z (C660²) running Dirty Unicorns ROM!
Did you send the device to them on stock rom, with DRM keys restored?
lol I love such posts...
so you hate whole company just because you encounter one lame service center? xD epic! really!
Im gonna hate nutella because in one shop I could not find it! xD
In my country is really good and user friendly service center of Sony and really bad service center of Samsung. So its mean that WHOLE SAMSUNG COMPANY IS BAD? xD
guess what? No. its not bad.
You are bad at judging something by ONE really small part of whole company ecosystem.
Sony like any other company sell hundreds of models of different devices and just because in one country you found bad support that is not really realated to devices it doesnt mean that its bad, and just like you said:
I had this phone close to 1 year + without any issues
Click to expand...
Click to collapse
what is the point of saying that you not gonna support this company if you didnt had any issues? really I love such idiotic logic: ""I hate whole company that create hundred models of different devices because I found something bad in my device/support center""
Akinaro said:
lol I love such posts...
so you hate whole company just because you encounter one lame service center? xD epic! really!
Im gonna hate nutella because in one shop I could not find it! xD
In my country is really good and user friendly service center of Sony and really bad service center of Samsung. So its mean that WHOLE SAMSUNG COMPANY IS BAD? xD
guess what? No. its not bad.
You are bad at judging something by ONE really small part of whole company ecosystem.
Sony like any other company sell hundreds of models of different devices and just because in one country you found bad support that is not really realated to devices it doesnt mean that its bad, and just like you said:
what is the point of saying that you not gonna support this company if you didnt had any issues? really I love such idiotic logic: ""I hate whole company that create hundred models of different devices because I found something bad in my device/support center""
Click to expand...
Click to collapse
LoL!
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
He had a bad experience with them. I believe he's justified in going elsewhere in future. It's basically the biggest power any consumer has. They won't get the chance to do it to him again.
I got shafted by LG's incompetent handling of the Optimus 2X, therefore will never purchase anything of theirs again, no matter how great their newer devices look.
Sent from my C6603 using Tapatalk
apparently the modification they were referring to was a unlocked bootloader. apparently when I decided to unlock the bootloader they seems to know that I did it last time so restoring it with DRM keys it is quite useless
http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/
Code:
Openness is important to Sony, and you can now unlock the boot loader for a wide range of Sony devices.
so it seems like sony allows you to unlock the bootloader but they cant relock it for you, this was the issue with the sony service centre they claim that because of a unlock bootloader they cant do anything, cant they even relock it ?
anyway the issue has been resolved, hopefully once I get my phone back I will let you guys know
iKillCypher said:
apparently the modification they were referring to was a unlocked bootloader. apparently when I decided to unlock the bootloader they seems to know that I did it last time so restoring it with DRM keys it is quite useless
http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/
Code:
Openness is important to Sony, and you can now unlock the boot loader for a wide range of Sony devices.
so it seems like sony allows you to unlock the bootloader but they cant relock it for you, this was the issue with the sony service centre they claim that because of a unlock bootloader they cant do anything, cant they even relock it ?
anyway the issue has been resolved, hopefully once I get my phone back I will let you guys know
Click to expand...
Click to collapse
It is clearly stated on their bootloader unlocking page that doing so will void warranty. They were clearly correct on pinning the blame on you for it.
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
Click to expand...
Click to collapse
gerickjohn said:
It is clearly stated on their bootloader unlocking page that doing so will void warranty. They were clearly correct on pinning the blame on you for it.
Click to expand...
Click to collapse
LOL. They would not have to replace the motherboard because the bootloader is unlocked. The issue seems to be that they were trying to charge for unnecessary work. It would have been prudent to relock and flash stock firmware though.
Also, FYI, that doesn't apply in any European Union member state. Unlocking/flashing doesn't void warranty there by law (I know it doesn't apply here, but it proves the passage you quoted isn't necessarily true).
Sent from my C6603 using Tapatalk
I'll bet the unfortunate users who accidentally flash a Samsung kernel, which totally fries the bootloader partition and hard bricks the device, get a replacement. Borked bootloader = no way to check if locked or unlocked
Edit:
Code:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator.
Note how it says "may", and not "will"
kingvortex said:
LOL. They would not have to replace the motherboard because the bootloader is unlocked. The issue seems to be that they were trying to charge for unnecessary work. It would have been prudent to relock and flash stock firmware though.
Also, FYI, that doesn't apply in any European Union member state. Unlocking/flashing doesn't void warranty there by law (I know it doesn't apply here, but it proves the passage you quoted isn't necessarily true).
Sent from my C6603 using Tapatalk
Click to expand...
Click to collapse
Perhaps but that could have just been miscommunication or tech support dumbing down terms. But the fact remains Sony warns you that ahead. As for the actions of their "Service Center" I've learned to not trust all of them completely. (Not just from Sony but all the other companies)
shoey63 said:
I'll bet the unfortunate users who accidentally flash a Samsung kernel, which totally fries the bootloader partition and hard bricks the device, get a replacement. Borked bootloader = no way to check if locked or unlocked
Edit:
Code:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator.
Note how it says "may", and not "will"
Click to expand...
Click to collapse
Yeah, but may still means it has a chance to still.
gerickjohn said:
Perhaps but that could have just been miscommunication or tech support dumbing down terms. But the fact remains Sony warns you that ahead. As for the actions of their "Service Center" I've learned to not trust all of them completely. (Not just from Sony but all the other companies)
Click to expand...
Click to collapse
Not sure how them saying they have to replace the motherboard can be miscommunicated.
Seems like they were just trying to dodge repairing under warranty by any means necessary. This sort of behaviour isn't unusual for any consumer electronics company though.
Sent from my C6603 using Tapatalk
Sending a phone in for repair with an unlocked bootloader is just asking for a "warranty void" scenario. Either re-lock bootloader by restoring TA partition, with DRM keys intact, or just fry the bootloader, so they can't see what you did:beer:
shoey63 said:
Sending a phone in for repair with an unlocked bootloader is just asking for a "warranty void" scenario. Either re-lock bootloader by restoring TA partition, with DRM keys intact, or just fry the bootloader, so they can't see what you did[emoji481]
Click to expand...
Click to collapse
+1. I live in the UK which is an EU member, so they cannot legally deny warranty due to an unlocked bootloader, but I would still restore my TA backup before sending my device for repair.
However, if the problem is a known fault not associated with unlocking the bootloader as this seems to be, then I believe they should just repair it in warranty instead of trying to dodge it. This sort of thing only creates bad feeling and loss of future sales.
Sent from my C6603 using Tapatalk
well here is an update I got back my phone from sony mobile
PCB was replaced together with
Ear Speaker 12.0 Rectangular_WR
FPC Assembly Relay FPC
Cover Panel Top Black
Foil adhesive back panel
Sheet battery FPC
Foil adhesive double black
C6603 Cupper sheet McamB
Cap audio jack Assy R black
Cap USB Assy R Black
Cap SD Assy R Black
Cap SIM Assy R Black
Front Assembly Black RoW
there also said they have tested the phone excessively and certified the phone is up to sony satisfaction, I came to a conclusion that the hardware was defected, when I first purchase the lcd had some stuck pixel now it is gone well back then it did not bother me so much also the speaker volume better, and the ear speaker was changed which was initially the start of the issue as for the bootloader issue everything has been
as for drm key it was never restored
I have no idea how to check the bootloader is locked or unlocked ? maybe someone can guide me through that
iKillCypher said:
well here is an update I got back my phone from sony mobile
PCB was replaced together with
Ear Speaker 12.0 Rectangular_WR
FPC Assembly Relay FPC
Cover Panel Top Black
Foil adhesive back panel
Sheet battery FPC
Foil adhesive double black
C6603 Cupper sheet McamB
Cap audio jack Assy R black
Cap USB Assy R Black
Cap SD Assy R Black
Cap SIM Assy R Black
Front Assembly Black RoW
there also said they have tested the phone excessively and certified the phone is up to sony satisfaction, I came to a conclusion that the hardware was either defected, when I first purchase the lcd had some stuck pixel and not it is gone well back then it did not bother me so much also the speaker volume is so much louder, and the ear speaker was changed which was initially the start of the issue
anyway It is nice to have the phone back hopefully the phone can last me another year before switching to another phone maybe something cyanogenmod based love that software man
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Xperia Z will get Android Lollipop (L 5.0)
TapaTalked from my Xperia™ Z (C660²) running Dirty Unicorns ROM!
yeah was reading about it also my DRM Key was never restored
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anyone has any idea how to check if the bootloader has been relocked or left unlocked ?
We will get Lollipop ? guys! http://blogs.sonymobile.com/2014/10...d-5-0-lollipop-to-the-entire-xperia-z-series/
Why are people posting the news about Android L in unrelated threads?
We all know already!
iKillCypher said:
yeah was reading about it also my DRM Key was never restored
anyone has any idea how to check if the bootloader has been relocked or left unlocked ?
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Click to collapse
Look in the service menu. Service info -> Configuration. It will say under rooting status.
Sent from my C6603 using Tapatalk
it is just stated yes but it does not state if the bootloader is unlocked or locked that is something I want to know, not if I can unlock the bootloader also my BE engine isnt working DRM key was indeed lost and sony has not restored it back.. :\
Top half of my screen suddenly goes bad out of no where!!
Anyone had this happened to them? Half of my screen now flickering, showing weird lines, unreadable stuff, and constantly flickering, and turning off. I can't even keep it on for more than 5 seconds.
Please see this video below.
https://www.youtube.com/watch?v=v2UhwqgZMmY
I can only think of RMA. .
Sent from my SM-T320 using XDA Free mobile app
I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)
thdervenis said:
I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)
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Click to collapse
All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.
xxlikquidxx said:
All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.
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Click to collapse
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)
thdervenis said:
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)
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Click to collapse
we'll see about that from Samsung.
Knox 0x1?
They will probably offer a "very competitive" out-of-warranty repair price.
Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk
xxlikquidxx said:
Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk
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Oh man! That is killer! I have never heard of them doing that, but I have never heard of such a catastrophic failure on a Samsung tablet That kind of result will make ya a Samsung customer for life!
mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen
ad78 said:
mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen
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Click to collapse
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.
Tquarter said:
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.
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Click to collapse
in my experience from years past, nobody that takes these returns really cares about root or custom ROMS when there is a hardware problem. The customer is usually shipped a refurbished model immediately while the damaged unit goes back for repair. By the time it gets to someone whos smart enough or loyal enough to care about root, the customer already has their refurb. when i sent in my droid x2 for repair it would ALWAYS boot to recovery options on first boot, then you would have to tell it to boot normally and it would. i was fine with it but forgot about that when i went to get it repaired....
they asked me "whats that green stuff on the screen?"
me: oh nothing.... *presses -boot normally- button*
"does it do that every time?!"
me: yeah but i dont care
"wow that must be annoying!".
then they shipped it off for repair and i got my refurb.
i dont think manufacturers or service providers care as much about root as many people think. they do a lot to prevent it sometimes but I have never had an issue on getting warranty services on a rooted device.
keeping in mind that none of those warranty services were because of software problems... every phone had something wrong with it physically.
Agreed, most phone warranties are like cars. It under warranty unless the "mod" could have possibly caused the problem.