Database Users

Void Warranty!!!!!!!

After rooting and flashing my SGS2 loads off times and the counter was on over drive I installed Resurrection Remix pro v1.1 and though this would be the last flash, everything was great with it and I really looked cool but then things started going downhill. First the camera went down and so did the camcorder app and then the wifi as well so I thought ok go back to stock and start again, then when I was flashing stock the phone just froze so I took the battery out, put it back and tried to restart it but it didn’t…….I tried everything to get it working with no luck and I thought **** the warranty is void, idiot, what am I gonna do, so this is why I have an A level in lying. I rang Samasung up and spoke to a lovely lady from India call centre, as you do, told her it won’t start up, no lights, sound nothing and what I said to her is that I was trying to download the new ICS from kies, said it started to install it and after about 5 secs the phone went dead, anyway Samsung posted out a pre-paid jiffy bag the next day and in the description problem I wrote about what I’d done and posted it off the same day thinking $HIT what have I done, I’m gonna get it back with Samsung telling me to shove the phone up my arse. Anyway 5 days later the delivery turned up at the house and I was shaking, sweating and crying so I thought I’ll take it out the bag without reading the documentation etc and just try and turn the phone on and guess what lol lol lol it was fixed, my heart nearly missed 100 beats, couldn’t believe it or am I just lucky guys cos I feel damn lucky but now my only problem is I’m scared to death of flashing any new custom rom in case it happens again and can’t download anything using kies so I guess it’s just me, the mobile and touchwiz gingerbread ****e lol hope this helps people.

Kies is always a good excuse .
Two choices one stick to Kies or two join XDA development take all the precautions read the faqs and instructions and take the very slight risk of bricking or paying for warranty .
jje

Couldn't you have reset the counter with a USB jig or something? Before it hit too many flashes?

thanks
Hope i'll never to have to use that kies get-out-clause again but have bricked it loads of times but my best friend "jig" helps me out lol

but the phone went down when I flashed it so didnt have chance to jig it and that's why I was ****ting meself but all ended fine thank fuk

JJEgan said:
Kies is always a good excuse
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Click to collapse
Committing fraud is never a good excuse. I'm disappointed how often that is recommended here, especially given the rules.
9. Don't get us in trouble.
Don't post copyrighted materials or do other things that will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably don't want to do it here either. This does not mean we agree with everything the software piracy lobby try to impose on us, it simply means you cannot break any laws here, since we'll end up dealing with legal hassle caused by you. Please use common sense: respect the forum, its users, and those that write great code.

I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!

well lovely samsung installed the 2.3.6 official when i started it up, better get used to that now lol

Prankey said:
I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!
Click to expand...
Click to collapse
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje

If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.

Cool story bro. Good thing you got your phone back and running
Sent from my GT-I9100 using xda premium

JJEgan said:
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje
Click to expand...
Click to collapse
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!

prankey
so what your saying is that rooting or custom roms dont void warranty then

buy an iphone
Sent from my SGS2 powered by cm9 love

mikeinhull said:
so what your saying is that rooting or custom roms dont void warranty then
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Click to collapse
I think the only safe conclusion to draw from the above is 'opinions differ'.

iPhone lol never, only like the best not the worst

Gustopher we need to know what we can or cant do on OUR phones dont we

rdubyah said:
If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.
Click to expand...
Click to collapse
well being a Yank rdubyah you'd know all about sweating

Prankey said:
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!
Click to expand...
Click to collapse
Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje

JJEgan said:
Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje
Click to expand...
Click to collapse
thanks for replying, now who's the idiot lol

[Q] - KNOX - We buy a phone but we dont own it (almost).

What is the KNOX?
To understand we must read this:
http://www.samsung.com/global/business/mobile/solution/security/samsung-knox
And this:
https://www.samsungknox.com/overview/technical-details
"The Galaxy Note 3 already supports KNOX by default"
I really dont get it...you buy a phone but you dont own it (almost)? See HERE a opinion by a member.
This Thread also is important: http://forum.xda-developers.com/showthread.php?t=2447832
And You, will buy a Galaxy Note 3?

ValenteL said:
What is the KNOX?
To understand we must read this:
http://www.samsung.com/global/business/mobile/solution/security/samsung-knox
And this:
https://www.samsungknox.com/overview/technical-details
"The Galaxy Note 3 already supports KNOX by default"
I really dont get it...you buy a phone but you d'ont own it (almost)? See HERE a opinion by a member.
This Thread also is important: http://forum.xda-developers.com/showthread.php?t=2447832
And You, will buy a Galaxy Note 3?
Click to expand...
Click to collapse
Probably the main reason behind not to decide yet to buy it. For me is a BIG ISSUE. I have always rooted my phone, and have installed many ROMS, for me, is a MUST. I am buying a hardware not a software.

95% of mobile device owners don't even know what a bootloader is and could care less. Almost 100% of companies with BYOD policies don't let rooted and unlocked phones on their networks whether or not they have Knox.
You're also confusing Knox for consumers and Knox for business. On the consumer side activating Knox is totally optional and when left unactivated makes the N3 just like all Samsung's previous devices. There are real benefits of Knox to people that don't care about bootloaders being locked. You can prevent the phone from being wiped if it's lost and stolen and can hide sensitive files you don't want people to see in a seperate container on your phone.
Here's the overview of how Knox works for consumers...
https://www.samsungknox.com/knox-consumer
For XDA Knox stands to bring with it some real negatives. Including a new warranty status method that can't be reset. So the 5% of people that want to unlock their bootloader and flash non-stock s/w without affecting their warranty have a right to be pissed about Knox. But the 95% that don't care and corporate IT departments with BYOD will be thrilled with it.

BarryH_GEG said:
95% of mobile device owners don't even know what a bootloader is and could care less. Almost 100% of companies with BYOD policies don't let rooted and unlocked phones on their networks whether or not they have Knox.
You're also confusing Knox for consumers and Knox for business. On the consumer side activating Knox is totally optional and when left unactivated makes the N3 just like all Samsung's previous devices. There are real benefits of Knox to people that don't care about bootloaders being locked. You can prevent the phone from being wiped if it's lost and stolen and can hide sensitive files you don't want people to see in a seperate container on your phone.
Here's the overview of how Knox works for consumers...
https://www.samsungknox.com/knox-consumer
For XDA Knox stands to bring with it some real negatives. Including a new warranty status method that can't be reset. So the 5% of people that want to unlock their bootloader and flash non-stock s/w without affecting their warranty have a right to be pissed about Knox. But the 95% that don't care and corporate IT departments with BYOD will be thrilled with it.
Click to expand...
Click to collapse
In the end, if we are talking only about the loss of the guarantee, it is a fair fee for changing the characteristics of the instrument. After all, no one is saying that the manufacturer refuses to fully service the smartphone - for your money every whim. It's time to learn how to make decisions and to take responsibility ...

Finding about this issue has just knocked the N3 from the top of my upgrade choices. Not happy at all.

Looks almost like a kicked up refreshed version of hboot on HTC devices. Anybody else get that feel?
Sent from my Nexus 7 using Tapatalk 2

Was unaware of this.... Wow... idk... I pre-ordered and have been stoked for months... I'm hurting inside.

You guys are mis-understanding what Samsung Knox is.
I'll let Apple explain it
http://www.apple.com/iphone/business/it-center/deployment-mdm.html

We'll see about that. Judging from what I've read on the S4 forum, it looks like you're buying a device without a warranty.
(If you have no intention to root or mod your Note 3, what are you doing reading on this forum?)
Or to paraphrase the Google search page, are you feeling lucky?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

designgears said:
You guys are mis-understanding what Samsung Knox is.
I'll let Apple explain it
http://www.apple.com/iphone/business/it-center/deployment-mdm.html
Click to expand...
Click to collapse
Well, why not? I see. This is what will make the device according to the personal. At once and for all ...

Rooting voids the warranty. Anyone in there position wouldn't care about the 5% who void their warranty then try to get around it and still have it covered.
So it's harder to scam a company into covering it under warranty? Oh well... we all full well now we are voiding our warranty every time we root.

Dumbo53 said:
We'll see about that. Judging from what I've read on the S4 forum, it looks like you're buying a device without a warranty.
(If you have no intention to root or mod your Note 3, what are you doing reading on this forum?)
Or to paraphrase the Google search page, are you feeling lucky?
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Click to expand...
Click to collapse
The Samsung has no obligation to xda. And we have a choice - to lose warranty or shake for it. The validity of that to pay for everything. And the phrase "I do buy the hardware and not a soft" - fundamental error ..

clninja said:
Rooting voids the warranty. Anyone in there position wouldn't care about the 5% who void their warranty then try to get around it and still have it covered.
So it's harder to scam a company into covering it under warranty? Oh well... we all full well now we are voiding our warranty every time we root.
Click to expand...
Click to collapse
Yes and no. Pretty much all of Samsung's devices have had some form of flash counter in them. Plenty of people who root their devices and don't use Triangle Away have returned the phone for service, and Samsung fixed it anyway. I recall one guy saying has flash counter on his Note 2 was over 100 and they still fixed it without blinking an eye.
The legal side is questionable too - Samsung can put any clauses they want in their warranty agreement, but even if you were to agree to them in writing they wouldn't necessarily be enforceable. I don't know if anyone has ever had reason to test it, but if they refused service on my device I'd be expecting them to be able to justify with reasonable certainty that the fault was caused (at least indirectly) by running non-standard software on the device. I suspect if this were tested in court they would have a hard time enforcing it. In reality the non-rooting clause cannot render the device void of all warranty, but if the software needs to be reinstalled by them because of a faulty flash or to rectify a problem caused by rooting, they can still charge you for that.
Same way Dell can't void the warranty on my laptop if I load Linux on it........
* This is based on the terms of statutory warranty in the country of purchase. So in some jurisdictions the vendor has more freedom to add limitations.

So it's going to be impossible/hard to root this phone with the KNOX security? Is it going to be totally impossible to do it?
I am totally addicted to ROOTING my phone and installing Custom ROMs s this is going to be a deal breaker for me if it's not possible.

Quasar83 said:
So it's going to be impossible/hard to root this phone with the KNOX security? Is it going to be totally impossible to do it?
I am totally addicted to ROOTING my phone and installing Custom ROMs s this is going to be a deal breaker for me if it's not possible.
Click to expand...
Click to collapse
You can still do it nothing is stopping you, you just void warranty
A.S._id said:
In the end, if we are talking only about the loss of the guarantee, it is a fair fee for changing the characteristics of the instrument. After all, no one is saying that the manufacturer refuses to fully service the smartphone - for your money every whim. It's time to learn how to make decisions and to take responsibility ...
Click to expand...
Click to collapse
Well said Sir :good:
Rocheau said:
I am buying a hardware not a software.
Click to expand...
Click to collapse
well if you want to buy a phone without software I wish you luck

Xalies said:
You can still do it nothing is stopping you, you just void warranty
Well said Sir :good:
well if you want to buy a phone without software I wish you luck
Click to expand...
Click to collapse
Do not need the bloatware offered by Samsung. Cynogenmod 10.2 is just fine for me.

Xalies said:
You can still do it nothing is stopping you, you just void warranty
Well said Sir :good:
well if you want to buy a phone without software I wish you luck
Click to expand...
Click to collapse
Thank God! I don't care if I void my warranty add long as I can install custom ROMs
Sent from my GT-N7100 using xda app-developers app

Does anyone else sense de ja vu here when the note 1/2 first came out....we had no way at first to reset the flash counter
Regardless if KNOX is "different", i blindly have much faith in our awesome developers to eventually be able to do something about it by the time i would need warranty

lmike6453 said:
Does anyone else sense de ja vu here when the note 1/2 first came out....we had no way at first to reset the flash counter
Regardless if KNOX is "different", i blindly have much faith in our awesome developers to eventually be able to do something about it by the time i would need warranty
Click to expand...
Click to collapse
You do not understand the basic. This technology Samsung KNOX ® has one goal - to tie the device to one particular user. That is, the device will not be a secondary market, as the user can not be removed. This means that the whole story is not vulnerable device, basically ...
p.s. I think that's why this technology has been approved by the Ministry of Defense USA. Or maybe I just being paranoid ...

In the EU rooting does not void warranty. I work at an official samsung cervice centre and we must fix softbricked phones at no cost since the updated licence.
link: http://forum.xda-developers.com/showthread.php?t=1998801

Give Up Warranty for CWM

I know a bunch of us out here have been anxiously awaiting the arrival of a custom recovery, be it cwm, twrp, or philiz. After having root for several weeks and modding my note 3 the way I like it, I am wondering if there is a recovery method that will void my warranty but is already available. I realize many may not like this option, but at the same time I'm sure many like myself feel it's worth the tradeoff. Given the fact with a custom recovery and backups, many of the issues that may occur needing repair, outside of hardware failures obviously, can be fixed or restored via cwm. Many if the software bugs or issues that sometimes occur can be fixed via flashing stock after clean wipe or in the future a custom rom. So I'm all for a warranty proof recovery but at this point I'd much rather give up my warranty without hesitation than go without custom recovery.
What about you guys, is it just me or are there others around here that would do the same? And please if anyone has succeeded in flashing cwm or twrp and broke warranty let me and others know, who are willing to do the same as most if not all threads are talking about warranty proof recovery.
Thanks
Mega

I'm with you a long as we don't rush anyone to an incomplete "solution".

At this point I could care less about warranty. I would much rather get the ability to flash a super debloated Rom or even AOSP(yes I know I won't be able to use the pen). I think the Knox 0x1 possibility may be why there isn't a CWM/TWRP yet because the devs are wanting to preserve the warranty of the device. I know DesignGears has already tripped his Knox flag.

Jammol said:
At this point I could care less about warranty. I would much rather get the ability to flash a super debloated Rom or even AOSP(yes I know I won't be able to use the pen). I think the Knox 0x1 possibility may be why there isn't a CWM/TWRP yet because the devs are wanting to preserve the warranty of the device. I know DesignGears has already tripped his Knox flag.
Click to expand...
Click to collapse
All I want is a debloated ROM. I just want to see how this phone runs without all the extra crap running in the background. I hate to say it..but I kind of like Touchwiz as long as I can theme it with Wanam!

tropazr said:
All I want is a debloated ROM. I just want to see how this phone runs without all the extra crap running in the background. I hate to say it..but I kind of like Touchwiz as long as I can theme it with Wanam!
Click to expand...
Click to collapse
True that. Wanam and Unicon for me.

In a heartbeat I give up warranty for the option to finally get CWM, and get an awesome ROM like Scott's CleanROM on this phone. Debloat this beast, and tweaks to give even better battery life, and also makes the phone smoother / faster than stock.

Warranty from AT&T is pretty worthless anyways. I had some severe issues on my HTC One X with the Gorilla Glass just scratching to hell for no apparent reason and they refused to even switch it out with a refurb. There was a petition going around online with people claiming the same issues...I even sent the store manager a link to an XDA thread about it and they told me they would do nothing for me because it was considered physical damage and it was my fault. Garbage. I almost left them over it...the GN3 tempted me to stay.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk

MrPlNK said:
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
At this point is there anything else to really talk about?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app

AT&T is pretty lax on battery replacement. My original battery had problems reading the current charge percentage remaining after fully charged. They just sent a replacement without asking for the old one to be sent back. Now I have a spare even though it does take the correct readings.

Jammol said:
True that. Wanam and Unicon for me.
Click to expand...
Click to collapse
Please explain what Unicon is. I am familiar with Wanam, but never heard of Unicon.
Thank you.

I paid cash off contract to do what I want with it ..warranty is not a big deal for me
Sent from my SAMSUNG-SM-N900A using xda app-developers app

bfleischman said:
Please explain what Unicon is. I am familiar with Wanam, but never heard of Unicon.
Thank you.
Click to expand...
Click to collapse
It's an xposed module for theming your icons no matter what launcher you're using. It uses icon themes from all the popular launchers that are in the playstore.

MrPlNK said:
Why is this a thread
Sent from my SAMSUNG-SM-N900A using Tapatalk
Click to expand...
Click to collapse
Because so many people cry about not being able to have their full warranty that it's probably holding back development. They don't realize that AT&T will not check their phones and send them a replacement whether they have a custom rom, Knox 0x1, etc. I've personally have NEVER had a device denied. They've been rooted, they've had custom roms and I've ALWAYS have gotten a replacement. So give it up will all this "I need my warranty crap." Seriously.

SkizzMcNizz said:
Because so many people cry about not being able to have their full warranty that it's probably holding back development. They don't realize that AT&T will not check their phones and send them a replacement whether they have a custom rom, Knox 0x1, etc. I've personally have NEVER had a device denied. They've been rooted, they've had custom roms and I've ALWAYS have gotten a replacement. So give it up will all this "I need my warranty crap." Seriously.
Click to expand...
Click to collapse
I turned in an htc one stuck on the stock 4.3 GE rom lol never heard anything from them about it.. in fact they sent me a brand new htc one.. ive had nothing but awesome experience with att warranty department. But then again I am on a business account so maybe they treat me differently
Sent from my SAMSUNG-SM-N900A using Tapatalk

I had an issue with my microsd card not staying in my note 2 today.
Rooted, custom rom.
I took it into ATT service center, figuring that they wouldn't care about root/rom, since the damn spring wasn't working on the micro sd slot.
The tech there told me she couldn't give me a replacement, since the phone was rooted; even though that had nothing to do with my sd card spring issue. She told me if I unrooted it and came back, she would then replace my phone.
I reminded her that rooting has nothing to do with a sd card spring, but she claimed that Samsung now inspects all the returns from the service centers, and if they find root, there is no credit given..
I find that impossible to believe, when you consider how many phones get returned every day, nation/world wide, but, my only point is, you never know what the status of your warranty is with ATT until you try to make a claim...
Never had issues like this with Sprint ..they couldn't care less if you were rooted..
And, BTW, I too am a corporate client with 4 lines on ATT, so no "special" treatment for me..

To those wondering why I started this thread, as others have mentioned above...every dev or cwm twrp thread ive come across talks about the hold up for warranty and not tripping the efuse or whatever....I paid outright for my note 3 and have never bothered with warranty anyway, and am sick of waiting to have cwm for safe backups for modding. As I noted im sure there are just as many who dont care enough or at all about the warranty or flash counter to give up custom recovery...I for one never bother fixing my flash counter on any of my phones or tabs, as I just dont care enough to worry about it, especially given the freedom and availability of flashing stock, covering your custom status theu custom recovery for any situation other than nard brick hardware failure. So please, any dev that sees us in this post asking for a dirty flash for cust recovery....void my warranty but give me cwm lol
seriously tho, I am tired of waiting and if warranty is the hold up on breaking the boot so be it...bye bye warranty hello recovery.
thanks guys
mega

I agree completely. If it's too broken for me to fix it it's time for a replacement.

regarding warranty, keep in mind that when a phone is swapped under warranty, the device is sent back to ATT via delivery. The device is then scanned to make sure you are returning a device you initially claimed for.
The device is NEVER turned on. It is only checked for physical damage.
Think on the mass amounts of shipments received in one day at the warranty center. Do you k ow how much time and the many employees needed to actually achieve turning on each phone to see what is working and not?
And also your device gets sent back w/no parts..batteries..etc. that would mean they would first have to grab batteries and back covers to start the run down?
never in a million years. the packages
only get checked for device / claim confirmation & no physical damage thats it. it then gets thrown into a recycling bucket.
These phones costs barely nothing to the mobile carries. They make most of their money on services. I remember hearing from a exec at ATT a while back when the first GNOTE arrived that each device cost about 7-10 bux wholesale.
Any losses from warranties easily get passed on to subscribers quietly along the line.
The only concern about custom /warranty voids is when you exchange your device at a warranty service location in person. That is your real only risk of getting shot down. ATT has a few of these locations around the US.
Sent from my SAMSUNG-SM-N900A using XDA Premium HD app

I'm pretty sure your warrenty becomes void when you root.. not when you load a custom rom or get custom recovery.
Sent from my SAMSUNG-SM-N900A using xda premium
---------- Post added at 07:54 AM ---------- Previous post was at 07:47 AM ----------
They either have no margin, a small margin or lose money on phones. Thats why you are locked into a contract and $700 unlocked device costs $300 because it's subsidized. Prices drop as new devics come out and manufacturers run promotions based on volume. Carriers have to commit to a certain number of phones and when they suck (facebook phones) they get rid of them cheap too
Sent from my SAMSUNG-SM-N900A using xda premium

[Q] Unable to reset UK N9005 to factory settings

For three days I have been unable to reset to Samsung original standard rom.
I wipe the phone by doing a factory reset using the phone options, then I flatten the phone by using odin and XXUDMJ7.tar.md5.
Yet it still say's custom when I put the phone in download mode? is there any tool that will either bring the phone out of this custom rom state or brick the motherboard so that its unreadable?
As a result of being unable to flatten the phone I have no wifi with this this phone now

samuel clarke said:
For three days I have been unable to reset to Samsung original standard rom.
I wipe the phone by doing a factory reset using the phone options, then I flatten the phone by using odin and XXUDMJ7.tar.md5.
Yet it still say's custom when I put the phone in download mode? is there any tool that will either bring the phone out of this custom rom state or brick the motherboard so that its unreadable?
As a result of being unable to flatten the phone I have no wifi with this this phone now
Click to expand...
Click to collapse
Yeah it will say custom if you are rooted there's a opinion in wanam will get it off

Have you tripped KNOX? - If you rooted the phone it'll never say Official again, to get the device to show official you need to install Xposed framework and Wanam and change status to official via that.
As for the no WiFi - not too sure, download mode > factory reset > flash Stock ROM > wipe cache > start up and see. only thing I can think of
PS Make sure Reactivation Lock is OFF

Thanks will this fix the wifi not turning on at all?

samuel clarke said:
Thanks will this fix the wifi not turning on at all?
Click to expand...
Click to collapse
If you are rooted still flash this with Cwm https://www.dropbox.com/s/artjwhxli313f7n/V3stockui-1.zip
It may help your wifi

Thanks all for your input in this issue but I'm still unable to get back a clean slate.
It seems as if there is a hidden partition on the phone that is holding the old settings? I've wiped cache formatted the system removed SD card to no avail.
All I want is to brick the damm thing and take it back, is there a wiping tool for the note 3 that will find hidden partitions? or anything to help me get back my phone.
Its an expensive brick at the moment with no wifi

You can brick it by odin v3.09, tick nand erase all
But that would be dumb
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app

Killberty said:
You can brick it by odin v3.09, tick nand erase all
But that would be dumb
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
Click to expand...
Click to collapse
Indeedy. Plus If he did decide to brick it there is no guarantee that it would be replaced either.

Having only had my note 3 for only 15 days, I had to return it to Samsung UK.
They ran some test on the phone and found that the m/board was faulty thus not allowing the wifi to stay connected.

samuel clarke said:
Having only had my note 3 for only 15 days, I had to return it to Samsung UK.
They ran some test on the phone and found that the m/board was faulty thus not allowing the wifi to stay connected.
Click to expand...
Click to collapse
At least it got sorted, assuming they've replaced it with zero qualms? - hopefully you won't have any issues with the new one.

radicalisto said:
At least it got sorted, assuming they've replaced it with zero qualms? - hopefully you won't have any issues with the new one.
Click to expand...
Click to collapse
They re flashed the phone with Rom J4, even they couldn't get it working, its all being done under warranty. They fact they re-flashed the phone means they trip the knox not me

When the new baby come's it will be well looked after I'm using a very old phone the HP Palm Pre. Don't laugh I sold all the decent phones I had laying around, I guess it a small price to pay

Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.

samuel clarke said:
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
Click to expand...
Click to collapse
Aww Shiz, Are they not replacing then? or have they stung you with a big fee?
Also kick off to high heaven with them, it's a hardware fault and changing software does not really make hardware break.. They have to fix faulty hw!
I'd make a massive fuss out of it til they fix it.

So they will repair your phone with a fee or totally dont want to repair it.

samuel clarke said:
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
Click to expand...
Click to collapse
You're in the UK right? Stand up for yourself. There is an EU directive that stipulates that a warranty for hardware cannot be voided by modified software unless it can be proven that the software modification did, in fact, damage the hardware. The burden of proof is on the manufacturer or retailer to provide this proof if the fault arises in the first 6 months.
They will be unable to prove that your software modification broke the WiFi. Heck, you might as well all them to present you with proof that you rooted the phone. If you flashed stock, unrooted firmware back to the device, then the Knox counter alone is probably not sufficient proof of a rooted device, since it is known that flashing official firmware can sometimes trigger the Knox counter.
Where did you buy the phone? The retailers are usually the ones you need to deal with first. You could also try visiting a Samsung Service Centre where you might get a more sympathetic response.

columbo said:
You're in the UK right? Stand up for yourself. There is an EU directive that stipulates that a warranty for hardware cannot be voided by modified software unless it can be proven that the software modification did, in fact, damage the hardware. The burden of proof is on the manufacturer or retailer to provide this proof if the fault arises in the first 6 months.
They will be unable to prove that your software modification broke the WiFi. Heck, you might as well all them to present you with proof that you rooted the phone. If you flashed stock, unrooted firmware back to the device, then the Knox counter alone is probably not sufficient proof of a rooted device, since it is known that flashing official firmware can sometimes trigger the Knox counter.
Where did you buy the phone? The retailers are usually the ones you need to deal with first. You could also try visiting a Samsung Service Centre where you might get a more sympathetic response.
Click to expand...
Click to collapse
All of this^^^^ , However, the retailer is the one who has to shoulder the burden of the repair/replacement. Since the transaction is with them directly. Just argue the case with them.

Update 28 November
Samsung UK officially confirm that they will not honor any warranty they they can see the Knox software being tripped. Because the Knox was 0x1 and not 0X0 they will NOT REPLACE THE PHONE, OR PARTS. Samsung also confirm no repairs will be done even if you are willing to pay for it because of the warranty. I argued my case saying that I watched the engineer at the service center flash the phone, Samsung engineer responded by saying "they have no software means to trigger the Knox warranty"?
So if you love you're note 3 and you don't care about your warranty then you could root your phone. Remember the warranty on all phones is 2 years from date of purchase. Sold my SN3 for £237.00 and brought a new one with an tab 3 and case thrown in fro £600.00
Lesson learned

samuel clarke said:
Update 28 November
Samsung UK officially confirm that they will not honor any warranty they they can see the Knox software being tripped. Because the Knox was 0x1 and not 0X0 they will NOT REPLACE THE PHONE, OR PARTS. Samsung also confirm no repairs will be done even if you are willing to pay for it because of the warranty. I argued my case saying that I watched the engineer at the service center flash the phone, Samsung engineer responded by saying "they have no software means to trigger the Knox warranty"?
So if you love you're note 3 and you don't care about your warranty then you could root your phone. Remember the warranty on all phones is 2 years from date of purchase. Sold my SN3 for £237.00 and brought a new one with an tab 3 and case thrown in fro £600.00
Lesson learned
Click to expand...
Click to collapse
Sh..t the bed!! -- So you lost out on the Note financially? - Phones4U then I guess? hence the free tab? - still - it cost you money, I would have argued the toss with them and made a massive fuss out of it until they fixed it. Other regions have apparently fixed even with 0x1!
PS: glad I have free insurance with NatWest, so any issues and I'm claiming on that bad boy, I ain't risking the warranty wrath (just yet...)

Knox can and does get triggered with official firmware. My Knox was triggered flashing official firmware and unplugging in the middle because it was stuck during upgrade. Then it will say connect to kies to recover phone and this triggered the Knox.
I used odin for all my flashes. .. But this did happen so I would tell them this And they can prove that it wasn't their firmware that did it. No way they can get away with it with the sit that happens in ota firmware upgrades.
Good luck. ... Though you won't need any. .. ?
Sent from my SM-N9005 using Tapatalk

help get my phone back to close as possible , Knox tripped sending in for repair

Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.

morgan1985 said:
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
Click to expand...
Click to collapse
If you want you can flash stock firmware. TWRP and root will be removed.
Note: When you modify your phone Knox will be tripped. There is no fix for a tripped Knox.

spawnlives said:
If you want you can flash stock firmware. TWRP and root will be removed.
Note: When you modify your phone Knox will be tripped. There is no fix for a tripped Knox.
Click to expand...
Click to collapse
Yeah I'm aware of that. Just hoping they won't be jobworths about it as it's a hardware defect, and a well known one at that, it's danm well disgraceful how often these phones get screen burn when they cost so much, they've become disposable phones, garunteed to get screen burn after a few years. There all over eBay and Google forums.

morgan1985 said:
Yeah I'm aware of that. Just hoping they won't be jobworths about it as it's a hardware defect, and a well known one at that, it's danm well disgraceful how often these phones get screen burn when they cost so much, they've become disposable phones, garunteed to get screen burn after a few years. There all over eBay and Google forums.
Click to expand...
Click to collapse
Good luck with it.

spawnlives said:
Good luck with it.
Click to expand...
Click to collapse
Yeah I just spoke to Samsung and they say they might be able to fix it with a simple screen calibration, I said I can do that myself with an app , but he says there's is better. Thoughts ?
My screen burn is minor but none of those apps work.
He said it involves flashing colours which is why I thought of those useless apps and YouTube video that do that.
I find them quite slimey, they try and get out of fixing it for free, I brought the phone second hand but it's still under warranty, , but he said because I got it off eBay they can't do it, but he'll do free calibration, I said I'll speak to Samsung and they phoned and said it was ok.
I find that Samsung are good and would fix it no whining or trying to get out of it, id rather send to them. I find these local centres just try and work there way out of anything free. ,

morgan1985 said:
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
Click to expand...
Click to collapse
just flash the stock firmware and leave it on. They wont reboot it just for giggles. Well, maybe they will, but tripped knox shouldnt matter as burn in isnt directly caused by this. As you know, there is no fixing a tripped knox and im pretty sure they wont care even if they see its tripped

youdoofus said:
just flash the stock firmware and leave it on. They wont reboot it just for giggles. Well, maybe they will, but tripped knox shouldnt matter as burn in isnt directly caused by this. As you know, there is no fixing a tripped knox and im pretty sure they wont care even if they see its tripped
Click to expand...
Click to collapse
Yeah hopefully mate aye. Worth a try, some of em can be rite jobworths though. I will flash back to stock, I assumed they'd do some sort of diagnostic and see the Knox . They were trying to get out of it because I brought it of eBay, but I spoke to Samsung and she was like, give me there number and I'll make sure they do it, doesn't matter if you brought it from eBay, end of the day I don't understand why they need original receipt, it's under warranty which you can tell by the IMEI and serial number. It's past a year anyway. Like I said in those Samsung experience centre, they're rite jobworths, it's why I worry they'll find the Knox trip, even if I flash to stock .
Worth a try though either way. It's local so nothing to loose.,

morgan1985 said:
Yeah hopefully mate aye. Worth a try, some of em can be rite jobworths though. I will flash back to stock, I assumed they'd do some sort of diagnostic and see the Knox . They were trying to get out of it because I brought it of eBay, but I spoke to Samsung and she was like, give me there number and I'll make sure they do it, doesn't matter if you brought it from eBay, end of the day I don't understand why they need original receipt, it's under warranty which you can tell by the IMEI and serial number. It's past a year anyway. Like I said in those Samsung experience centre, they're rite jobworths, it's why I worry they'll find the Knox trip, even if I flash to stock .
Worth a try though either way. It's local so nothing to loose.,
Click to expand...
Click to collapse
They don't need any diagnostic tool of any sorts to see that Knox is tripped, all they need to do is boot into download mode (which is a diagnostic tool, I suppose... But it's built in, so there!! Jk ) and see the Knox counter is greater than 0x00. For example, if it's 0x01, they'll instantly know without even having to think about it, that it's been rooted at one point in all likelihood. But, they also know that burn in isn't root related, so they don't want to face a public outcry from the segment of users who modify their stuff (which isn't small, nor is it quiet). There used to be a scare amongst us old time rooters that if a physical defect occurred with a bootloader that is unlocked that we wouldn't be able to utilize the warranty, but there are way too many situations where a phone that "voided warranty" was repaired under warranty that it's a risk that many people don't pay any mind to really. I'm not telling you to disregard the voiding warranty warning, bit I have personally traded in a phone that was running a custom rom and got a refurbished replacement, no problem.

Well that reassuring matey, thx for reply. So out of interest was that when you sent it to Samsung directly or you go to one of these service centre who imo seem way more anal about everything.
Like I said he was trying to refuse it because I got it off eBay, that's why I was like , Jesus if he's being like that he's defo gonna cry about Knox. Lol. I'd rather send it to Samsung but don't have the option I don't think.