Database Users

My SGS died... Warrenty question

My SGS died yesterday, completely dead. Dont react to charging, nothing. I rooted it as soon as I bought it and used Darkyy ROM, but flashed it with samsungs stock 2.3.3 room after formating it a couple a days back.
Will Samsung be able to detect that I rooted it earlier? and refuse warrenty. It was not "rooted" at the time it died.
Best regards,
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.

does it go in download mode or recovery mode ????

Nope, it wont react to anything. Absolutely no signs of life no matter what I do. Battery is charged, or at least it was when it died.

Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje

JJEgan said:
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
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Click to collapse
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Crap, but I think this is a hardware failure.
Edit: This is from their site:
Q: When i use one of your firmwares and i flash my phone, do i lose my quarantee?
A: Yes and no, if you do it right there will be no problems about guarantee
but if phone get brick under flash you will lose it

PaAra said:
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
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Click to collapse
first, can u get download/recovery modes at all
second have u tried the usb jig
now according to my understanding if the reason was hardware failure -as u suggest, it doesnt matter if u rooted the device or not as long as it is under the warranty time
so its their responsibility to repair it for u. having said that, if they could boot the device on its current situation they might start *****ing with u.
finally, my advise is to make sure that it is unrecoverable in any mean before sending it
hope that i helped & good luck

Just act really dumb. Dont tell them anything. Just say it just stopped working. If they ask you what firmware is on it ( which they wont but you never know) just say you updated a while back using KIES and you dont know what firmware it is, just that you think its the latest.
But if they dont ask anything, well dont tell them anything right

Valinorian said:
"Just act really dumb"...
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Shouldn't be to hard

PaAra said:
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Nothing to do with Samsung Original is as provided ny network phone supplier .
Crap, but I think this is a hardware failure.
Technically any non standard firmware invalidates warranty however in practice stock firmware seems to be OK but custom rom will be charged .However it would need to be the correct rom for the phone and Gingerbread has not been released by Samsung yet .
jje
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Click to collapse

I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Probably worth trying a jig if you want to be sure it isn't easily fixable. If that doesn't work, then you are probably looking at a new mainboard so current rom would be irrelevant.
(do a search on forums for jig... It is a USB plug with a resistor inside that switches unit into a special mode.)
But I'd think you were safe to send it in, with only a pretty low chance of them wanting to charge you.

xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
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Click to collapse

And what do u mean by backup of your original firmware? spoof kies to instal the firmware based on your product code?

Just send it in and act dumb.. If it really is a serious hardware fault like you suggest, it's unlikely they would be able to find out what firmware you have installed anyway

JJEgan said:
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Click to expand...
Click to collapse
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
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My memory was that this firmware was released in UK briefly (not Nordic)... but my memory isn't perfect and I can't remember where I read that, so I could be wrong.
However, that isn't important in this case in my opinion (as you say, this would in theory only help with those in the UK or whichever country it was).
What is more important in this case, is if the hardware is failed to the point where the system won't power on, and needs a mainboard replacement..... then which firmware you have is probably irrelevant, as it is most likely they won't attempt to look. (It is admittedly a gamble though... but one I'd personally take in that scenario!)
Regarding stock firmwares from other countries other than your own, that is a greyer area, as you might still be covered, maybe someone knows better on Samsung's policy on that? Probably depends on how internationally minded they are... but my SGS is a UK unit because I'm from there, but I recently moved to NZ, so if I ever needed a warranty fix, would I have to send it back to the UK with a UK firmware on? Or could I take it here locally with a UK or NZ firmware? If I decided to put an NZ firmware on it, would it make a difference where I could get it repaired?
Beyond the Warranty, there is also consumer law in many countries, and I think if your hardware has failed, but you have an alternative firmware that can be shown to have no impact on the unit, you might still be able to get your unit fixed for free, if your firmware upgrade hasn't caused the mainboard or whatever to fail. Companies try to impose strict rules upon you to cover their backs (and give them plenty of wriggle room to escape liability!), which is fair enough where your modifications damage the unit, but where the changes you make don't affect things, then their rules don't always count. For example, many PCs come with a warranty sticker on which says "Warranty void if removed"... yet in many countries, they can't normally cancel your warranty if you've put more ram in your computer (as long as that wasn't why your machine died!). They might try to tell you that your warranty was void, but they wouldn't get far as it would normally be an unfair clause against your consumer rights. PCs are designed to be upgraded, and they can't make you use their service centre for the job as long as you didn't damage it.
Similar situation with third-party inks on a printer and them saying it might invalidate your warranty. Although admittedly that is a greyer area, as third party inks DO sometimes damage the printer. Say if a motor died, they couldn't claim your third party inks did it so your warranty is void, unless there was evidence that the inks had leaked and corroded something.
Not sure if anyone has tested this situation in practice though by speaking to consumer law experts if a warranty was ever turned down because of a custom rom. I'm sure someone who knew the law would be able to advise better where that line was. I can see that a new rom could be seen as modifying the unit for purposes which it wasn't designed for... but equally you could probably argue that the custom rom was fixing errors the manufacturer had left in which made the unit not function as intended (like GPS fixes etc), and therefore shouldn't invalidate the warranty.
If I was the OP in this case, I'd send it in and take the risk, especially since it is a stock firmware (even if it was not installed by Kies).

I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje

I have a friend who works for HTC in a repair centre. Don't know about Samsung, but he says they (in his centre) rarely check the software version of the phone, eventually they reflash it with stock firmware and that's it.
From what I've read, it does seem like a hardware malfunction. Send it in for repair and tell them it just died

JJEgan said:
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
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You might get turned away in the first instance, but that doesn't mean that the service centre are right from a legal perspective. And it doesn't mean you couldn't argue your case and succeed in getting it fixed for free. I admit it is a grey area... but I personally wouldn't accept their position if they turned me away for having a custom rom on there if I felt I could show that it hadn't caused the problem. Equally, I would only return it without stock rom in the first place, if there was no way to return to stock... and that means a serious hardware failure or a software bootloader one. The software one wouldn't leave me a leg to stand on, and the hardware one I'd fight every time!
But then I'm also a cautious soul too, and have so far only used Kies to update, and am therefore currently on JPY... but the custom roms will come at some point!

Thank you all for advices
I contacted the shop where I bought my SGS and they again contacted Samsung. I am to send my SGS to them and then wait for "judgment" I guess. Hope ofcourse they want refuse warranty, but if they do I have no idea how much it will cost me, probably be better off buying a SGS II (doubt my wallet will allow that though.... )
Let you know what happens.
Again thanks for advices

I bricked my SGS twice. Nothing worked anymore.
Went back to the retailer where i bought it and simply told them: It crashed and would not react anymore to any hardware buttons of what so ever.. AND!.... twice the sended it to repair without any charge. So it wil be most likely that they will reflash it for you for free

Mine was reflashed twice
I bricked mine twice (rooted my phone and did a bit to much of modification) and twice they flashed new firmware to it.. without any costs. (told them a stupid lie )
I personaly think that if your phone does not boot, how can they see what you've done to it.
So most likely that will be your case to.

Void Warranty!!!!!!!

After rooting and flashing my SGS2 loads off times and the counter was on over drive I installed Resurrection Remix pro v1.1 and though this would be the last flash, everything was great with it and I really looked cool but then things started going downhill. First the camera went down and so did the camcorder app and then the wifi as well so I thought ok go back to stock and start again, then when I was flashing stock the phone just froze so I took the battery out, put it back and tried to restart it but it didn’t…….I tried everything to get it working with no luck and I thought **** the warranty is void, idiot, what am I gonna do, so this is why I have an A level in lying. I rang Samasung up and spoke to a lovely lady from India call centre, as you do, told her it won’t start up, no lights, sound nothing and what I said to her is that I was trying to download the new ICS from kies, said it started to install it and after about 5 secs the phone went dead, anyway Samsung posted out a pre-paid jiffy bag the next day and in the description problem I wrote about what I’d done and posted it off the same day thinking $HIT what have I done, I’m gonna get it back with Samsung telling me to shove the phone up my arse. Anyway 5 days later the delivery turned up at the house and I was shaking, sweating and crying so I thought I’ll take it out the bag without reading the documentation etc and just try and turn the phone on and guess what lol lol lol it was fixed, my heart nearly missed 100 beats, couldn’t believe it or am I just lucky guys cos I feel damn lucky but now my only problem is I’m scared to death of flashing any new custom rom in case it happens again and can’t download anything using kies so I guess it’s just me, the mobile and touchwiz gingerbread ****e lol hope this helps people.

Kies is always a good excuse .
Two choices one stick to Kies or two join XDA development take all the precautions read the faqs and instructions and take the very slight risk of bricking or paying for warranty .
jje

Couldn't you have reset the counter with a USB jig or something? Before it hit too many flashes?

thanks
Hope i'll never to have to use that kies get-out-clause again but have bricked it loads of times but my best friend "jig" helps me out lol

but the phone went down when I flashed it so didnt have chance to jig it and that's why I was ****ting meself but all ended fine thank fuk

JJEgan said:
Kies is always a good excuse
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Committing fraud is never a good excuse. I'm disappointed how often that is recommended here, especially given the rules.
9. Don't get us in trouble.
Don't post copyrighted materials or do other things that will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably don't want to do it here either. This does not mean we agree with everything the software piracy lobby try to impose on us, it simply means you cannot break any laws here, since we'll end up dealing with legal hassle caused by you. Please use common sense: respect the forum, its users, and those that write great code.

I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!

well lovely samsung installed the 2.3.6 official when i started it up, better get used to that now lol

Prankey said:
I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!
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Click to collapse
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje

If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.

Cool story bro. Good thing you got your phone back and running
Sent from my GT-I9100 using xda premium

JJEgan said:
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje
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Click to collapse
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!

prankey
so what your saying is that rooting or custom roms dont void warranty then

buy an iphone
Sent from my SGS2 powered by cm9 love

mikeinhull said:
so what your saying is that rooting or custom roms dont void warranty then
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I think the only safe conclusion to draw from the above is 'opinions differ'.

iPhone lol never, only like the best not the worst

Gustopher we need to know what we can or cant do on OUR phones dont we

rdubyah said:
If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.
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well being a Yank rdubyah you'd know all about sweating

Prankey said:
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!
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Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje

JJEgan said:
Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje
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thanks for replying, now who's the idiot lol

Root and insurance: my experience

This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:

mbloomer04 said:
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
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Click to collapse
Does the Note 2 have KNOX? and what did you flash counter say?

dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
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Stock android on the note 2 does have KNOX yes, however obviously when I rooted and installed CM11 it no longer did.
the flash counter changed to 1
The phone I received back from them was back on stock android, and the flash counter read as 0 again

dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
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Click to collapse
so aye they did repair it even with my flash counter having been tripped

I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!

apuntigam said:
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
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Click to collapse
aye, the whole warranty void issue was where I believed they could turn me down.
in the past I've claimed on the warranty twice (still using stock) and both times have only at the last minute remembered to swap the back panel to the original as the one at the time had a palm stone wireless charging plate in it which I'm sure would have resulted in them sending it back untouched

Galaxy Tab Pro 12.2 internal screen damage randomly! See video inside!!

Top half of my screen suddenly goes bad out of no where!!
Anyone had this happened to them? Half of my screen now flickering, showing weird lines, unreadable stuff, and constantly flickering, and turning off. I can't even keep it on for more than 5 seconds.
Please see this video below.
https://www.youtube.com/watch?v=v2UhwqgZMmY

I can only think of RMA. .
Sent from my SM-T320 using XDA Free mobile app

I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)

thdervenis said:
I hope your device is in warranty.
What happened to you makes me think twice before flashing custom roms, tripping knox and voiding the warranty (which I already tripped and voided)
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All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.

xxlikquidxx said:
All of those are software related customization. This problem I am having is strictly hardware. The AMOLED screen panel is internally damage somehow that cause it to messed up like that.
Flashing, rooting, tripping knox or whatever won't cause this. A lot of people get this wrong and blame on modifying the ROM as part of the cause but one must understand the difference between the 2 before making judgment.
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Click to collapse
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)

thdervenis said:
Yeah, I know that.
I meant that messing with the software (flashing, rooting, tripping knox) voids the warranty, and if a hardware problems occurs (irrelevant to your flashing activities), such as in your case, you 'll be left without a warranty (although you didn't cause it)
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we'll see about that from Samsung.

Knox 0x1?
They will probably offer a "very competitive" out-of-warranty repair price.

Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk

xxlikquidxx said:
Got a free replacement tablet from Samsung! Bravo!
Sent from my SM-T900 using Tapatalk
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Oh man! That is killer! I have never heard of them doing that, but I have never heard of such a catastrophic failure on a Samsung tablet That kind of result will make ya a Samsung customer for life!

mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen

ad78 said:
mine doing the same thing and its rooted so know is voided. i called samsung and they gave me an RMA to ship it back. lets see what will happen
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Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.

Tquarter said:
Hopefully, they will provide the same solution for your case. Keep us posted, and good luck! This kind of hardware failure should never happen with a top end device like this.
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in my experience from years past, nobody that takes these returns really cares about root or custom ROMS when there is a hardware problem. The customer is usually shipped a refurbished model immediately while the damaged unit goes back for repair. By the time it gets to someone whos smart enough or loyal enough to care about root, the customer already has their refurb. when i sent in my droid x2 for repair it would ALWAYS boot to recovery options on first boot, then you would have to tell it to boot normally and it would. i was fine with it but forgot about that when i went to get it repaired....
they asked me "whats that green stuff on the screen?"
me: oh nothing.... *presses -boot normally- button*
"does it do that every time?!"
me: yeah but i dont care
"wow that must be annoying!".
then they shipped it off for repair and i got my refurb.
i dont think manufacturers or service providers care as much about root as many people think. they do a lot to prevent it sometimes but I have never had an issue on getting warranty services on a rooted device.
keeping in mind that none of those warranty services were because of software problems... every phone had something wrong with it physically.

Agreed, most phone warranties are like cars. It under warranty unless the "mod" could have possibly caused the problem.

help get my phone back to close as possible , Knox tripped sending in for repair

Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.

morgan1985 said:
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
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If you want you can flash stock firmware. TWRP and root will be removed.
Note: When you modify your phone Knox will be tripped. There is no fix for a tripped Knox.

spawnlives said:
If you want you can flash stock firmware. TWRP and root will be removed.
Note: When you modify your phone Knox will be tripped. There is no fix for a tripped Knox.
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Yeah I'm aware of that. Just hoping they won't be jobworths about it as it's a hardware defect, and a well known one at that, it's danm well disgraceful how often these phones get screen burn when they cost so much, they've become disposable phones, garunteed to get screen burn after a few years. There all over eBay and Google forums.

morgan1985 said:
Yeah I'm aware of that. Just hoping they won't be jobworths about it as it's a hardware defect, and a well known one at that, it's danm well disgraceful how often these phones get screen burn when they cost so much, they've become disposable phones, garunteed to get screen burn after a few years. There all over eBay and Google forums.
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Good luck with it.

spawnlives said:
Good luck with it.
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Yeah I just spoke to Samsung and they say they might be able to fix it with a simple screen calibration, I said I can do that myself with an app , but he says there's is better. Thoughts ?
My screen burn is minor but none of those apps work.
He said it involves flashing colours which is why I thought of those useless apps and YouTube video that do that.
I find them quite slimey, they try and get out of fixing it for free, I brought the phone second hand but it's still under warranty, , but he said because I got it off eBay they can't do it, but he'll do free calibration, I said I'll speak to Samsung and they phoned and said it was ok.
I find that Samsung are good and would fix it no whining or trying to get out of it, id rather send to them. I find these local centres just try and work there way out of anything free. ,

morgan1985 said:
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
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just flash the stock firmware and leave it on. They wont reboot it just for giggles. Well, maybe they will, but tripped knox shouldnt matter as burn in isnt directly caused by this. As you know, there is no fixing a tripped knox and im pretty sure they wont care even if they see its tripped

youdoofus said:
just flash the stock firmware and leave it on. They wont reboot it just for giggles. Well, maybe they will, but tripped knox shouldnt matter as burn in isnt directly caused by this. As you know, there is no fixing a tripped knox and im pretty sure they wont care even if they see its tripped
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Yeah hopefully mate aye. Worth a try, some of em can be rite jobworths though. I will flash back to stock, I assumed they'd do some sort of diagnostic and see the Knox . They were trying to get out of it because I brought it of eBay, but I spoke to Samsung and she was like, give me there number and I'll make sure they do it, doesn't matter if you brought it from eBay, end of the day I don't understand why they need original receipt, it's under warranty which you can tell by the IMEI and serial number. It's past a year anyway. Like I said in those Samsung experience centre, they're rite jobworths, it's why I worry they'll find the Knox trip, even if I flash to stock .
Worth a try though either way. It's local so nothing to loose.,

morgan1985 said:
Yeah hopefully mate aye. Worth a try, some of em can be rite jobworths though. I will flash back to stock, I assumed they'd do some sort of diagnostic and see the Knox . They were trying to get out of it because I brought it of eBay, but I spoke to Samsung and she was like, give me there number and I'll make sure they do it, doesn't matter if you brought it from eBay, end of the day I don't understand why they need original receipt, it's under warranty which you can tell by the IMEI and serial number. It's past a year anyway. Like I said in those Samsung experience centre, they're rite jobworths, it's why I worry they'll find the Knox trip, even if I flash to stock .
Worth a try though either way. It's local so nothing to loose.,
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They don't need any diagnostic tool of any sorts to see that Knox is tripped, all they need to do is boot into download mode (which is a diagnostic tool, I suppose... But it's built in, so there!! Jk ) and see the Knox counter is greater than 0x00. For example, if it's 0x01, they'll instantly know without even having to think about it, that it's been rooted at one point in all likelihood. But, they also know that burn in isn't root related, so they don't want to face a public outcry from the segment of users who modify their stuff (which isn't small, nor is it quiet). There used to be a scare amongst us old time rooters that if a physical defect occurred with a bootloader that is unlocked that we wouldn't be able to utilize the warranty, but there are way too many situations where a phone that "voided warranty" was repaired under warranty that it's a risk that many people don't pay any mind to really. I'm not telling you to disregard the voiding warranty warning, bit I have personally traded in a phone that was running a custom rom and got a refurbished replacement, no problem.

Well that reassuring matey, thx for reply. So out of interest was that when you sent it to Samsung directly or you go to one of these service centre who imo seem way more anal about everything.
Like I said he was trying to refuse it because I got it off eBay, that's why I was like , Jesus if he's being like that he's defo gonna cry about Knox. Lol. I'd rather send it to Samsung but don't have the option I don't think.