My SGS died yesterday, completely dead. Dont react to charging, nothing. I rooted it as soon as I bought it and used Darkyy ROM, but flashed it with samsungs stock 2.3.3 room after formating it a couple a days back.
Will Samsung be able to detect that I rooted it earlier? and refuse warrenty. It was not "rooted" at the time it died.
Best regards,
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
does it go in download mode or recovery mode ????
Nope, it wont react to anything. Absolutely no signs of life no matter what I do. Battery is charged, or at least it was when it died.
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
JJEgan said:
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
Click to expand...
Click to collapse
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Crap, but I think this is a hardware failure.
Edit: This is from their site:
Q: When i use one of your firmwares and i flash my phone, do i lose my quarantee?
A: Yes and no, if you do it right there will be no problems about guarantee
but if phone get brick under flash you will lose it
PaAra said:
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
Click to expand...
Click to collapse
first, can u get download/recovery modes at all
second have u tried the usb jig
now according to my understanding if the reason was hardware failure -as u suggest, it doesnt matter if u rooted the device or not as long as it is under the warranty time
so its their responsibility to repair it for u. having said that, if they could boot the device on its current situation they might start *****ing with u.
finally, my advise is to make sure that it is unrecoverable in any mean before sending it
hope that i helped & good luck
Just act really dumb. Dont tell them anything. Just say it just stopped working. If they ask you what firmware is on it ( which they wont but you never know) just say you updated a while back using KIES and you dont know what firmware it is, just that you think its the latest.
But if they dont ask anything, well dont tell them anything right
Valinorian said:
"Just act really dumb"...
Click to expand...
Click to collapse
Shouldn't be to hard
PaAra said:
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Nothing to do with Samsung Original is as provided ny network phone supplier .
Crap, but I think this is a hardware failure.
Technically any non standard firmware invalidates warranty however in practice stock firmware seems to be OK but custom rom will be charged .However it would need to be the correct rom for the phone and Gingerbread has not been released by Samsung yet .
jje
Click to expand...
Click to collapse
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Probably worth trying a jig if you want to be sure it isn't easily fixable. If that doesn't work, then you are probably looking at a new mainboard so current rom would be irrelevant.
(do a search on forums for jig... It is a USB plug with a resistor inside that switches unit into a special mode.)
But I'd think you were safe to send it in, with only a pretty low chance of them wanting to charge you.
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
Click to expand...
Click to collapse
And what do u mean by backup of your original firmware? spoof kies to instal the firmware based on your product code?
Just send it in and act dumb.. If it really is a serious hardware fault like you suggest, it's unlikely they would be able to find out what firmware you have installed anyway
JJEgan said:
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Click to expand...
Click to collapse
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
Click to expand...
Click to collapse
My memory was that this firmware was released in UK briefly (not Nordic)... but my memory isn't perfect and I can't remember where I read that, so I could be wrong.
However, that isn't important in this case in my opinion (as you say, this would in theory only help with those in the UK or whichever country it was).
What is more important in this case, is if the hardware is failed to the point where the system won't power on, and needs a mainboard replacement..... then which firmware you have is probably irrelevant, as it is most likely they won't attempt to look. (It is admittedly a gamble though... but one I'd personally take in that scenario!)
Regarding stock firmwares from other countries other than your own, that is a greyer area, as you might still be covered, maybe someone knows better on Samsung's policy on that? Probably depends on how internationally minded they are... but my SGS is a UK unit because I'm from there, but I recently moved to NZ, so if I ever needed a warranty fix, would I have to send it back to the UK with a UK firmware on? Or could I take it here locally with a UK or NZ firmware? If I decided to put an NZ firmware on it, would it make a difference where I could get it repaired?
Beyond the Warranty, there is also consumer law in many countries, and I think if your hardware has failed, but you have an alternative firmware that can be shown to have no impact on the unit, you might still be able to get your unit fixed for free, if your firmware upgrade hasn't caused the mainboard or whatever to fail. Companies try to impose strict rules upon you to cover their backs (and give them plenty of wriggle room to escape liability!), which is fair enough where your modifications damage the unit, but where the changes you make don't affect things, then their rules don't always count. For example, many PCs come with a warranty sticker on which says "Warranty void if removed"... yet in many countries, they can't normally cancel your warranty if you've put more ram in your computer (as long as that wasn't why your machine died!). They might try to tell you that your warranty was void, but they wouldn't get far as it would normally be an unfair clause against your consumer rights. PCs are designed to be upgraded, and they can't make you use their service centre for the job as long as you didn't damage it.
Similar situation with third-party inks on a printer and them saying it might invalidate your warranty. Although admittedly that is a greyer area, as third party inks DO sometimes damage the printer. Say if a motor died, they couldn't claim your third party inks did it so your warranty is void, unless there was evidence that the inks had leaked and corroded something.
Not sure if anyone has tested this situation in practice though by speaking to consumer law experts if a warranty was ever turned down because of a custom rom. I'm sure someone who knew the law would be able to advise better where that line was. I can see that a new rom could be seen as modifying the unit for purposes which it wasn't designed for... but equally you could probably argue that the custom rom was fixing errors the manufacturer had left in which made the unit not function as intended (like GPS fixes etc), and therefore shouldn't invalidate the warranty.
If I was the OP in this case, I'd send it in and take the risk, especially since it is a stock firmware (even if it was not installed by Kies).
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
I have a friend who works for HTC in a repair centre. Don't know about Samsung, but he says they (in his centre) rarely check the software version of the phone, eventually they reflash it with stock firmware and that's it.
From what I've read, it does seem like a hardware malfunction. Send it in for repair and tell them it just died
JJEgan said:
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
Click to expand...
Click to collapse
You might get turned away in the first instance, but that doesn't mean that the service centre are right from a legal perspective. And it doesn't mean you couldn't argue your case and succeed in getting it fixed for free. I admit it is a grey area... but I personally wouldn't accept their position if they turned me away for having a custom rom on there if I felt I could show that it hadn't caused the problem. Equally, I would only return it without stock rom in the first place, if there was no way to return to stock... and that means a serious hardware failure or a software bootloader one. The software one wouldn't leave me a leg to stand on, and the hardware one I'd fight every time!
But then I'm also a cautious soul too, and have so far only used Kies to update, and am therefore currently on JPY... but the custom roms will come at some point!
Thank you all for advices
I contacted the shop where I bought my SGS and they again contacted Samsung. I am to send my SGS to them and then wait for "judgment" I guess. Hope ofcourse they want refuse warranty, but if they do I have no idea how much it will cost me, probably be better off buying a SGS II (doubt my wallet will allow that though.... )
Let you know what happens.
Again thanks for advices
I bricked my SGS twice. Nothing worked anymore.
Went back to the retailer where i bought it and simply told them: It crashed and would not react anymore to any hardware buttons of what so ever.. AND!.... twice the sended it to repair without any charge. So it wil be most likely that they will reflash it for you for free
Mine was reflashed twice
I bricked mine twice (rooted my phone and did a bit to much of modification) and twice they flashed new firmware to it.. without any costs. (told them a stupid lie )
I personaly think that if your phone does not boot, how can they see what you've done to it.
So most likely that will be your case to.
Related
This might come off as me preaching here, but I hope I don't come across as high-handed...
If you have a hardware button sequence locked Vibrant you really need to think long and hard about whether or not you should be messing with custom firmwares, ESPECIALLY NOW.
The last few leaked firmwares (JI2, JI4, JI5) are ALL RUNNING A NEW KERNEL. One that is not compatible with JFD derived builds. Furthermore these great new custom kernels provided by our awesome dev's (Voodoo, JAC, Kingclick, etc...) are not compatible with these new leaked builds. So the likelihood of you ending up staring at a really scary screen on your phone is skyrocketing, unless you have reliable methods to deal with that scary screen.
I've ran across numerous posts here today, with all the fervor over the JI5 Kies leak, where people have Clockwork Recovered themselves into a nightmare because they simply didn't understand these points. Even simpler MOD's (like a few posts I found today where people were installing the JFD version of the MobileAP mod on JIx builds and screwing their phones up) can lead to grief if you don't do your homework.
If you cannot reliably get into recovery *AND* download mode, please please be sure you understand the risks your taking if you fail to be careful and read the information that is already here. Granted, I know few people can keep up with some of us and our ability to soak up info like a sponge. Still there is a process of risk assessment YOU MUST BE RESPONSIBLE FOR when you realize you are doing things that you probably shouldn't be.
This doesn't mean I won't continue trying to be helpful. I just want to make it clear to some of you that you really need to think things through more thoroughly before you let your excitement drive you into a corner.
I vote for the following statement to be made a sticky in this and the Q&A Forum...
"If you are updating firmware on a phone, and you've already hacked this and that, tweaked this and that, modified this and that...whatever the case may be you should be prepared to have to Odin your way back to stock.
If you are not prepared to Odin your way back to stock (don't know how, have a hardware button locked phone, etc...) then you should really be asking yourself whether or not you should be customizing your phone to the degree that you are.
It's just about risk assessment. Most risks are known, but some are not. Furthermore there can be bad synergies between multiple tweaks, mods, and/or hacks that no one can easily predict ahead of time. So it's not about anyone trying to be elitist. The best way to help people is to help them avoid making critical mistakes."
actually if u have a hardware locked phone, what you SHOULD do is call tmobile right now and complain that ur phone is defective and they'll send u a new one... keep doing this till u get a working phone, i did and i now have a phone that isn't HL'ed... only took one try
ookas said:
actually if u have a hardware locked phone, what you SHOULD do is call tmobile right now and complain that ur phone is defective and they'll send u a new one... keep doing this till u get a working phone, i did and i now have a phone that isn't HL'ed... only took one try
Click to expand...
Click to collapse
Indeed!!!
The hardware locked Galaxy S thing appears to be a bootloader bug affecting more than just our Vibrants (some other batches of Galaxy S phones are affected) rather than a real hardware issue, so T-Mobile should be able to get these fixed readily. Not like we should care about T-Mobile here, but what this means also is that T-Mobile shouldn't be making a huge deal about swapping these out either.
I'd encourage everyone with a button-sequence screwed Vibrant to simply go to T-Mobile and get it replaced.
Admittedly, I was one of those fools who installed the wrong MobileAp and also tried to go back to a nandroid that didn't work (different kernel - or so I have learned.) Bricked the phone. But I wasn't hardware locked so I was able to get everything back thanks to some really helpful people here on the forum.
I agree that all hardware locked phones should be returned. If mine were locked then I'd still be staring at a dead phone.
I would like to add that I am new to the android thing. But, I am not a software noob (i did software testing for a living). The thing is that I am sometimes impulsive and that leads to mistakes. Thankfully, I have a way to get out of the mistakes (ODIN and non-hardware locked phone.) I always know the risk I am taking and take full responsibility for anything I screw up.
How can I tell if I have a hardware-locked phone, without attempting to flash a ROM, I mean?
Thanks
aad4321 said:
i have a hardware locked phone that i unlocked and have a custom recovery on. I have only accessed the recovery through rom manger. is there any other way to access it with hardware locked? If so can someone post details. it will be good to know when i mess up my phone and it dosent boot preventing me from accessing rom manager to get to the recovery
Click to expand...
Click to collapse
you didn't unlock the hardware. You just simply rooted your phone. Hardware lock can not be unlocked and that's what this thread is trying to address. I have tried exchanging my phone from tmo once and the exchange phone they sent me still had the same problem, so i haven't bother with it. I wonder if i can just walk into a store and do an exchange since i got my phone from tmo online. Anyways, if you have a hardware locked phone, stick with roms that will flash through clockworks. That is the safest way, but keep in mind that there is still a slight chance of failure.
BruceElliott said:
How can I tell if I have a hardware-locked phone, without attempting to flash a ROM, I mean?
Thanks
Click to expand...
Click to collapse
Never mind; I figured it out.
Man, I'm glad I read your post on hardware-locked problems. I didn't even realise this was a problem until after I dicked around with my phone a bunch, and then ended up reflashing with odin back to stock. I could have messed up big time.
My problem is that I can't replace my phone at all. I purchased a T-Mobile Samsung Vibrant online, brand new, unopened and locked for use here in Canada on the Wind Mobile network.
After hearing about this defective hardware I called T-Mobile, they said I have no warranty with them since it wasn't a T-mobile store purchase. Alright I guess. So they give me the number to Samsung USA,USA transfers me to Canada, I get transferred back again and this is what I'm stuck with.
My new phone has NO warranty, in either country. Both refuse to honour any sort of warranty, and refer to the other for support. I didn't think I'd get this sort of run around from Samsung.
USA says that because I live in Canada, I voided the warranty.,
Canada says that because it's a USA device, and I didn't purchase an international warranty, they won't touch it.
I'll just have to be careful what I install on my phone, and avoid Samsung products in the future.
Thanks for the warning
I wouldn't say your lack of warranty is any surprise. I don't know about Canada, but in the US, phone warranty is normally tied to the carrier, which means if you're not an active customer using the phone on the account that it was first activated on, you will have no warranty. Nothing special about Samsung here, all brands are the same.
Sent from my SGH-T959 using XDA App
cwoodworth said:
Man, I'm glad I read your post on hardware-locked problems. I didn't even realise this was a problem until after I dicked around with my phone a bunch, and then ended up reflashing with odin back to stock. I could have messed up big time.
My problem is that I can't replace my phone at all. I purchased a T-Mobile Samsung Vibrant online, brand new, unopened and locked for use here in Canada on the Wind Mobile network.
After hearing about this defective hardware I called T-Mobile, they said I have no warranty with them since it wasn't a T-mobile store purchase. Alright I guess. So they give me the number to Samsung USA,USA transfers me to Canada, I get transferred back again and this is what I'm stuck with.
My new phone has NO warranty, in either country. Both refuse to honour any sort of warranty, and refer to the other for support. I didn't think I'd get this sort of run around from Samsung.
USA says that because I live in Canada, I voided the warranty.,
Canada says that because it's a USA device, and I didn't purchase an international warranty, they won't touch it.
I'll just have to be careful what I install on my phone, and avoid Samsung products in the future.
Thanks for the warning
Click to expand...
Click to collapse
Other companies will do the same thing. Warranties are country specific, no?
I don't know how it works with mobile phones, but whenever I've purchased computer parts, the country of origin has never been a problem. Maybe I've just been lucky.
Still have gripes about GPS, and lack of 2.2 though.
Don't misunderstand me though, I love this phone. Just surprised about the hardware issues.
I called Samsung today after tmobile rep gave me a number for warranty. After complaining and speaking to a supervisor, they said i could send it in and they would "fix" it. This is what they sent in the email.
Product Symptoms : Technical Inquiry/Internal Menu/Software Reflash - FOC/No fee. The Samsung Rep said a technician would look at it.
I got a shipping label and everything.
I have one question. How should i go about reflashing to stock? can i just factory reset + remove superusers. please help.
cwoodworth said:
I don't know how it works with mobile phones, but whenever I've purchased computer parts, the country of origin has never been a problem. Maybe I've just been lucky.
Still have gripes about GPS, and lack of 2.2 though.
Click to expand...
Click to collapse
PC parts aren't as tightly controlled as mobile phones. That's the difference.
GPS and Froyo should be coming soon. I doubt if Samsung would let their best mobile phones fall behind by much. From the leaked firmwares popping up, it shows they're working on it.
Proximity Sensor not working now...
Anyone done this before after they've rooted the phone?
What preparations did you guys do?
- Unroot?
etc etc?
Thanks!
I didn't cheat the manufacturer and took blame for messing up my phone by doing stuff I shouldn't have been doing without the required knowledge and paid for the repairs.
seshmaru said:
I didn't cheat the manufacturer and took blame for messing up my phone by doing stuff I shouldn't have been doing without the required knowledge and paid for the repairs.
Click to expand...
Click to collapse
..And this helps the OP, how?
O2 branded phone .
Remove root applications .
Flash O2 branded firmware or your original firmware through Odin .
O2 post with firmware week one dev section .
Reset custom rom counter if needed using USB jig .
jje
Understand all except for:
O2 post with firmware week one dev section .
Do you know if they even check the counter?
tonynz said:
Understand all except for:
O2 post with firmware week one dev section .
Do you know if they even check the counter?
Click to expand...
Click to collapse
Well knowing O2 they're send it off to some third party company, i sent my x10 off (it was rooted) and it came back with unrooted O2 firmware
Why create 3 new threads when you'd probably get all the answers in one?
Anyway, look in the dev forum for a thread with the title "Carrier branded firmwares". Inside you'll find O2's firmware for the UK.
I've done the same for my previous O2 device, I replaced the phone 1 week ago, as used to have a problem with quality of the front speaker.
I tried to unroot by flashing the official kernel, root is gone but the apps were still there!
so I flashed the whole firmware which restored the whole device to default, then I've done master reset voilaaaaaaa
p.s. dont worry about reseting the counter m8 they dont care for it hehe
If u need any help please dont hesitate to ask
How long did O2 take to repair the phone?
tonynz said:
Proximity Sensor not working now...
Anyone done this before after they've rooted the phone?
What preparations did you guys do?
- Unroot?
etc etc?
Thanks!
Click to expand...
Click to collapse
Why do you guys like intermediaries to service your phones? I bought my SGS2 on a carrier, if a have some problem with it i'll just take it to a Samsung repair center, not my carrier...
I've done this multiple times with my or my friends phones... Be it Nokia, Samsung or HTC. Manufacturers don't really care if the phone is unbranded of unlocked.
My previous phone was an HTC TyTn, some months after after i bought it, the camera stopped working. My phone was running a custom ROM, was unlocked and even had a custom bootloader (HardSPL). The HTC guys told me that the only thing i need to do was flash the original HTC bootloader, because their flashing equipment doesn't work with HardSPL. Then i came locked again and with my carrier ROM. When i got home, i unlocked it again and unbrand it.
With Nokia, things are even better, because unlike HTC/Samsung, unlocking Nokias costs some money because they need some specialized boxes for unlocking, not just a USB cable and some program. I normally go to Nokia Care Center and kindly ask them if they don't mind not locking the phone again, and generally they don't mind...
The only thing you need to make sure at phone repair center: always talk with a Man, they tend to be sensible to this sort of things... Womans are always "by the book"... LOL
I looked up the service centre locations in London and they all seem to be CPW?
http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
tonynz said:
I looked up the service centre locations in London and they all seem to be CPW?
http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
Click to expand...
Click to collapse
Yes that is correct more or less nationwide .
Its the principle reason why i have full O2 firmware saved from day one .
jje
JJEgan said:
Yes that is correct more or less nationwide .
Its the principle reason why i have full O2 firmware saved from day one .
jje
Click to expand...
Click to collapse
So do you think it should be okay if I restore it to the generic stock O2 firmware, have it unrooted and take it in for repairs? Will they check the counter?
It's a hardware issue (Prox sensor faulty) so I hope they will honour it to fix it!
Well i would plead ignorance and say Kies mucked up an update .
jje
tonynz said:
So do you think it should be okay if I restore it to the generic stock O2 firmware, have it unrooted and take it in for repairs? Will they check the counter?
It's a hardware issue (Prox sensor faulty) so I hope they will honour it to fix it!
Click to expand...
Click to collapse
When I got mine repaired they didnt even check my receipt. They might have checked my counter behind the scenes though so i recommend a jig.
After rooting and flashing my SGS2 loads off times and the counter was on over drive I installed Resurrection Remix pro v1.1 and though this would be the last flash, everything was great with it and I really looked cool but then things started going downhill. First the camera went down and so did the camcorder app and then the wifi as well so I thought ok go back to stock and start again, then when I was flashing stock the phone just froze so I took the battery out, put it back and tried to restart it but it didn’t…….I tried everything to get it working with no luck and I thought **** the warranty is void, idiot, what am I gonna do, so this is why I have an A level in lying. I rang Samasung up and spoke to a lovely lady from India call centre, as you do, told her it won’t start up, no lights, sound nothing and what I said to her is that I was trying to download the new ICS from kies, said it started to install it and after about 5 secs the phone went dead, anyway Samsung posted out a pre-paid jiffy bag the next day and in the description problem I wrote about what I’d done and posted it off the same day thinking $HIT what have I done, I’m gonna get it back with Samsung telling me to shove the phone up my arse. Anyway 5 days later the delivery turned up at the house and I was shaking, sweating and crying so I thought I’ll take it out the bag without reading the documentation etc and just try and turn the phone on and guess what lol lol lol it was fixed, my heart nearly missed 100 beats, couldn’t believe it or am I just lucky guys cos I feel damn lucky but now my only problem is I’m scared to death of flashing any new custom rom in case it happens again and can’t download anything using kies so I guess it’s just me, the mobile and touchwiz gingerbread ****e lol hope this helps people.
Kies is always a good excuse .
Two choices one stick to Kies or two join XDA development take all the precautions read the faqs and instructions and take the very slight risk of bricking or paying for warranty .
jje
Couldn't you have reset the counter with a USB jig or something? Before it hit too many flashes?
thanks
Hope i'll never to have to use that kies get-out-clause again but have bricked it loads of times but my best friend "jig" helps me out lol
but the phone went down when I flashed it so didnt have chance to jig it and that's why I was ****ting meself but all ended fine thank fuk
JJEgan said:
Kies is always a good excuse
Click to expand...
Click to collapse
Committing fraud is never a good excuse. I'm disappointed how often that is recommended here, especially given the rules.
9. Don't get us in trouble.
Don't post copyrighted materials or do other things that will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably don't want to do it here either. This does not mean we agree with everything the software piracy lobby try to impose on us, it simply means you cannot break any laws here, since we'll end up dealing with legal hassle caused by you. Please use common sense: respect the forum, its users, and those that write great code.
I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!
well lovely samsung installed the 2.3.6 official when i started it up, better get used to that now lol
Prankey said:
I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!
Click to expand...
Click to collapse
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje
If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.
Cool story bro. Good thing you got your phone back and running
Sent from my GT-I9100 using xda premium
JJEgan said:
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje
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Click to collapse
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!
prankey
so what your saying is that rooting or custom roms dont void warranty then
buy an iphone
Sent from my SGS2 powered by cm9 love
mikeinhull said:
so what your saying is that rooting or custom roms dont void warranty then
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I think the only safe conclusion to draw from the above is 'opinions differ'.
iPhone lol never, only like the best not the worst
Gustopher we need to know what we can or cant do on OUR phones dont we
rdubyah said:
If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.
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well being a Yank rdubyah you'd know all about sweating
Prankey said:
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!
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Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje
JJEgan said:
Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje
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thanks for replying, now who's the idiot lol
For three days I have been unable to reset to Samsung original standard rom.
I wipe the phone by doing a factory reset using the phone options, then I flatten the phone by using odin and XXUDMJ7.tar.md5.
Yet it still say's custom when I put the phone in download mode? is there any tool that will either bring the phone out of this custom rom state or brick the motherboard so that its unreadable?
As a result of being unable to flatten the phone I have no wifi with this this phone now
samuel clarke said:
For three days I have been unable to reset to Samsung original standard rom.
I wipe the phone by doing a factory reset using the phone options, then I flatten the phone by using odin and XXUDMJ7.tar.md5.
Yet it still say's custom when I put the phone in download mode? is there any tool that will either bring the phone out of this custom rom state or brick the motherboard so that its unreadable?
As a result of being unable to flatten the phone I have no wifi with this this phone now
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Yeah it will say custom if you are rooted there's a opinion in wanam will get it off
Have you tripped KNOX? - If you rooted the phone it'll never say Official again, to get the device to show official you need to install Xposed framework and Wanam and change status to official via that.
As for the no WiFi - not too sure, download mode > factory reset > flash Stock ROM > wipe cache > start up and see. only thing I can think of
PS Make sure Reactivation Lock is OFF
Thanks will this fix the wifi not turning on at all?
samuel clarke said:
Thanks will this fix the wifi not turning on at all?
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If you are rooted still flash this with Cwm https://www.dropbox.com/s/artjwhxli313f7n/V3stockui-1.zip
It may help your wifi
Thanks all for your input in this issue but I'm still unable to get back a clean slate.
It seems as if there is a hidden partition on the phone that is holding the old settings? I've wiped cache formatted the system removed SD card to no avail.
All I want is to brick the damm thing and take it back, is there a wiping tool for the note 3 that will find hidden partitions? or anything to help me get back my phone.
Its an expensive brick at the moment with no wifi
You can brick it by odin v3.09, tick nand erase all
But that would be dumb
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
Killberty said:
You can brick it by odin v3.09, tick nand erase all
But that would be dumb
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
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Indeedy. Plus If he did decide to brick it there is no guarantee that it would be replaced either.
Having only had my note 3 for only 15 days, I had to return it to Samsung UK.
They ran some test on the phone and found that the m/board was faulty thus not allowing the wifi to stay connected.
samuel clarke said:
Having only had my note 3 for only 15 days, I had to return it to Samsung UK.
They ran some test on the phone and found that the m/board was faulty thus not allowing the wifi to stay connected.
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At least it got sorted, assuming they've replaced it with zero qualms? - hopefully you won't have any issues with the new one.
radicalisto said:
At least it got sorted, assuming they've replaced it with zero qualms? - hopefully you won't have any issues with the new one.
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They re flashed the phone with Rom J4, even they couldn't get it working, its all being done under warranty. They fact they re-flashed the phone means they trip the knox not me
When the new baby come's it will be well looked after I'm using a very old phone the HP Palm Pre. Don't laugh I sold all the decent phones I had laying around, I guess it a small price to pay
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
samuel clarke said:
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
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Aww Shiz, Are they not replacing then? or have they stung you with a big fee?
Also kick off to high heaven with them, it's a hardware fault and changing software does not really make hardware break.. They have to fix faulty hw!
I'd make a massive fuss out of it til they fix it.
So they will repair your phone with a fee or totally dont want to repair it.
samuel clarke said:
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
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Click to collapse
You're in the UK right? Stand up for yourself. There is an EU directive that stipulates that a warranty for hardware cannot be voided by modified software unless it can be proven that the software modification did, in fact, damage the hardware. The burden of proof is on the manufacturer or retailer to provide this proof if the fault arises in the first 6 months.
They will be unable to prove that your software modification broke the WiFi. Heck, you might as well all them to present you with proof that you rooted the phone. If you flashed stock, unrooted firmware back to the device, then the Knox counter alone is probably not sufficient proof of a rooted device, since it is known that flashing official firmware can sometimes trigger the Knox counter.
Where did you buy the phone? The retailers are usually the ones you need to deal with first. You could also try visiting a Samsung Service Centre where you might get a more sympathetic response.
columbo said:
You're in the UK right? Stand up for yourself. There is an EU directive that stipulates that a warranty for hardware cannot be voided by modified software unless it can be proven that the software modification did, in fact, damage the hardware. The burden of proof is on the manufacturer or retailer to provide this proof if the fault arises in the first 6 months.
They will be unable to prove that your software modification broke the WiFi. Heck, you might as well all them to present you with proof that you rooted the phone. If you flashed stock, unrooted firmware back to the device, then the Knox counter alone is probably not sufficient proof of a rooted device, since it is known that flashing official firmware can sometimes trigger the Knox counter.
Where did you buy the phone? The retailers are usually the ones you need to deal with first. You could also try visiting a Samsung Service Centre where you might get a more sympathetic response.
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All of this^^^^ , However, the retailer is the one who has to shoulder the burden of the repair/replacement. Since the transaction is with them directly. Just argue the case with them.
Update 28 November
Samsung UK officially confirm that they will not honor any warranty they they can see the Knox software being tripped. Because the Knox was 0x1 and not 0X0 they will NOT REPLACE THE PHONE, OR PARTS. Samsung also confirm no repairs will be done even if you are willing to pay for it because of the warranty. I argued my case saying that I watched the engineer at the service center flash the phone, Samsung engineer responded by saying "they have no software means to trigger the Knox warranty"?
So if you love you're note 3 and you don't care about your warranty then you could root your phone. Remember the warranty on all phones is 2 years from date of purchase. Sold my SN3 for £237.00 and brought a new one with an tab 3 and case thrown in fro £600.00
Lesson learned
samuel clarke said:
Update 28 November
Samsung UK officially confirm that they will not honor any warranty they they can see the Knox software being tripped. Because the Knox was 0x1 and not 0X0 they will NOT REPLACE THE PHONE, OR PARTS. Samsung also confirm no repairs will be done even if you are willing to pay for it because of the warranty. I argued my case saying that I watched the engineer at the service center flash the phone, Samsung engineer responded by saying "they have no software means to trigger the Knox warranty"?
So if you love you're note 3 and you don't care about your warranty then you could root your phone. Remember the warranty on all phones is 2 years from date of purchase. Sold my SN3 for £237.00 and brought a new one with an tab 3 and case thrown in fro £600.00
Lesson learned
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Sh..t the bed!! -- So you lost out on the Note financially? - Phones4U then I guess? hence the free tab? - still - it cost you money, I would have argued the toss with them and made a massive fuss out of it until they fixed it. Other regions have apparently fixed even with 0x1!
PS: glad I have free insurance with NatWest, so any issues and I'm claiming on that bad boy, I ain't risking the warranty wrath (just yet...)
Knox can and does get triggered with official firmware. My Knox was triggered flashing official firmware and unplugging in the middle because it was stuck during upgrade. Then it will say connect to kies to recover phone and this triggered the Knox.
I used odin for all my flashes. .. But this did happen so I would tell them this And they can prove that it wasn't their firmware that did it. No way they can get away with it with the sit that happens in ota firmware upgrades.
Good luck. ... Though you won't need any. .. ?
Sent from my SM-N9005 using Tapatalk
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
morgan1985 said:
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
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If you want you can flash stock firmware. TWRP and root will be removed.
Note: When you modify your phone Knox will be tripped. There is no fix for a tripped Knox.
spawnlives said:
If you want you can flash stock firmware. TWRP and root will be removed.
Note: When you modify your phone Knox will be tripped. There is no fix for a tripped Knox.
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Yeah I'm aware of that. Just hoping they won't be jobworths about it as it's a hardware defect, and a well known one at that, it's danm well disgraceful how often these phones get screen burn when they cost so much, they've become disposable phones, garunteed to get screen burn after a few years. There all over eBay and Google forums.
morgan1985 said:
Yeah I'm aware of that. Just hoping they won't be jobworths about it as it's a hardware defect, and a well known one at that, it's danm well disgraceful how often these phones get screen burn when they cost so much, they've become disposable phones, garunteed to get screen burn after a few years. There all over eBay and Google forums.
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Good luck with it.
spawnlives said:
Good luck with it.
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Yeah I just spoke to Samsung and they say they might be able to fix it with a simple screen calibration, I said I can do that myself with an app , but he says there's is better. Thoughts ?
My screen burn is minor but none of those apps work.
He said it involves flashing colours which is why I thought of those useless apps and YouTube video that do that.
I find them quite slimey, they try and get out of fixing it for free, I brought the phone second hand but it's still under warranty, , but he said because I got it off eBay they can't do it, but he'll do free calibration, I said I'll speak to Samsung and they phoned and said it was ok.
I find that Samsung are good and would fix it no whining or trying to get out of it, id rather send to them. I find these local centres just try and work there way out of anything free. ,
morgan1985 said:
Need to send it to Samsung because of screen burn, it's in warrenty, it's a hardware defect anyway not software, anyway what's best way to go about this, it won't cost me nothing to try as it's local.
Cheers.
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just flash the stock firmware and leave it on. They wont reboot it just for giggles. Well, maybe they will, but tripped knox shouldnt matter as burn in isnt directly caused by this. As you know, there is no fixing a tripped knox and im pretty sure they wont care even if they see its tripped
youdoofus said:
just flash the stock firmware and leave it on. They wont reboot it just for giggles. Well, maybe they will, but tripped knox shouldnt matter as burn in isnt directly caused by this. As you know, there is no fixing a tripped knox and im pretty sure they wont care even if they see its tripped
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Yeah hopefully mate aye. Worth a try, some of em can be rite jobworths though. I will flash back to stock, I assumed they'd do some sort of diagnostic and see the Knox . They were trying to get out of it because I brought it of eBay, but I spoke to Samsung and she was like, give me there number and I'll make sure they do it, doesn't matter if you brought it from eBay, end of the day I don't understand why they need original receipt, it's under warranty which you can tell by the IMEI and serial number. It's past a year anyway. Like I said in those Samsung experience centre, they're rite jobworths, it's why I worry they'll find the Knox trip, even if I flash to stock .
Worth a try though either way. It's local so nothing to loose.,
morgan1985 said:
Yeah hopefully mate aye. Worth a try, some of em can be rite jobworths though. I will flash back to stock, I assumed they'd do some sort of diagnostic and see the Knox . They were trying to get out of it because I brought it of eBay, but I spoke to Samsung and she was like, give me there number and I'll make sure they do it, doesn't matter if you brought it from eBay, end of the day I don't understand why they need original receipt, it's under warranty which you can tell by the IMEI and serial number. It's past a year anyway. Like I said in those Samsung experience centre, they're rite jobworths, it's why I worry they'll find the Knox trip, even if I flash to stock .
Worth a try though either way. It's local so nothing to loose.,
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They don't need any diagnostic tool of any sorts to see that Knox is tripped, all they need to do is boot into download mode (which is a diagnostic tool, I suppose... But it's built in, so there!! Jk ) and see the Knox counter is greater than 0x00. For example, if it's 0x01, they'll instantly know without even having to think about it, that it's been rooted at one point in all likelihood. But, they also know that burn in isn't root related, so they don't want to face a public outcry from the segment of users who modify their stuff (which isn't small, nor is it quiet). There used to be a scare amongst us old time rooters that if a physical defect occurred with a bootloader that is unlocked that we wouldn't be able to utilize the warranty, but there are way too many situations where a phone that "voided warranty" was repaired under warranty that it's a risk that many people don't pay any mind to really. I'm not telling you to disregard the voiding warranty warning, bit I have personally traded in a phone that was running a custom rom and got a refurbished replacement, no problem.
Well that reassuring matey, thx for reply. So out of interest was that when you sent it to Samsung directly or you go to one of these service centre who imo seem way more anal about everything.
Like I said he was trying to refuse it because I got it off eBay, that's why I was like , Jesus if he's being like that he's defo gonna cry about Knox. Lol. I'd rather send it to Samsung but don't have the option I don't think.