Database Users

Important Safety Tip For Hardware Locked Vibrants!

This might come off as me preaching here, but I hope I don't come across as high-handed...
If you have a hardware button sequence locked Vibrant you really need to think long and hard about whether or not you should be messing with custom firmwares, ESPECIALLY NOW.
The last few leaked firmwares (JI2, JI4, JI5) are ALL RUNNING A NEW KERNEL. One that is not compatible with JFD derived builds. Furthermore these great new custom kernels provided by our awesome dev's (Voodoo, JAC, Kingclick, etc...) are not compatible with these new leaked builds. So the likelihood of you ending up staring at a really scary screen on your phone is skyrocketing, unless you have reliable methods to deal with that scary screen.
I've ran across numerous posts here today, with all the fervor over the JI5 Kies leak, where people have Clockwork Recovered themselves into a nightmare because they simply didn't understand these points. Even simpler MOD's (like a few posts I found today where people were installing the JFD version of the MobileAP mod on JIx builds and screwing their phones up) can lead to grief if you don't do your homework.
If you cannot reliably get into recovery *AND* download mode, please please be sure you understand the risks your taking if you fail to be careful and read the information that is already here. Granted, I know few people can keep up with some of us and our ability to soak up info like a sponge. Still there is a process of risk assessment YOU MUST BE RESPONSIBLE FOR when you realize you are doing things that you probably shouldn't be.
This doesn't mean I won't continue trying to be helpful. I just want to make it clear to some of you that you really need to think things through more thoroughly before you let your excitement drive you into a corner.
I vote for the following statement to be made a sticky in this and the Q&A Forum...
"If you are updating firmware on a phone, and you've already hacked this and that, tweaked this and that, modified this and that...whatever the case may be you should be prepared to have to Odin your way back to stock.
If you are not prepared to Odin your way back to stock (don't know how, have a hardware button locked phone, etc...) then you should really be asking yourself whether or not you should be customizing your phone to the degree that you are.
It's just about risk assessment. Most risks are known, but some are not. Furthermore there can be bad synergies between multiple tweaks, mods, and/or hacks that no one can easily predict ahead of time. So it's not about anyone trying to be elitist. The best way to help people is to help them avoid making critical mistakes."

actually if u have a hardware locked phone, what you SHOULD do is call tmobile right now and complain that ur phone is defective and they'll send u a new one... keep doing this till u get a working phone, i did and i now have a phone that isn't HL'ed... only took one try

ookas said:
actually if u have a hardware locked phone, what you SHOULD do is call tmobile right now and complain that ur phone is defective and they'll send u a new one... keep doing this till u get a working phone, i did and i now have a phone that isn't HL'ed... only took one try
Click to expand...
Click to collapse
Indeed!!!
The hardware locked Galaxy S thing appears to be a bootloader bug affecting more than just our Vibrants (some other batches of Galaxy S phones are affected) rather than a real hardware issue, so T-Mobile should be able to get these fixed readily. Not like we should care about T-Mobile here, but what this means also is that T-Mobile shouldn't be making a huge deal about swapping these out either.
I'd encourage everyone with a button-sequence screwed Vibrant to simply go to T-Mobile and get it replaced.

Admittedly, I was one of those fools who installed the wrong MobileAp and also tried to go back to a nandroid that didn't work (different kernel - or so I have learned.) Bricked the phone. But I wasn't hardware locked so I was able to get everything back thanks to some really helpful people here on the forum.
I agree that all hardware locked phones should be returned. If mine were locked then I'd still be staring at a dead phone.
I would like to add that I am new to the android thing. But, I am not a software noob (i did software testing for a living). The thing is that I am sometimes impulsive and that leads to mistakes. Thankfully, I have a way to get out of the mistakes (ODIN and non-hardware locked phone.) I always know the risk I am taking and take full responsibility for anything I screw up.

How can I tell if I have a hardware-locked phone, without attempting to flash a ROM, I mean?
Thanks

aad4321 said:
i have a hardware locked phone that i unlocked and have a custom recovery on. I have only accessed the recovery through rom manger. is there any other way to access it with hardware locked? If so can someone post details. it will be good to know when i mess up my phone and it dosent boot preventing me from accessing rom manager to get to the recovery
Click to expand...
Click to collapse
you didn't unlock the hardware. You just simply rooted your phone. Hardware lock can not be unlocked and that's what this thread is trying to address. I have tried exchanging my phone from tmo once and the exchange phone they sent me still had the same problem, so i haven't bother with it. I wonder if i can just walk into a store and do an exchange since i got my phone from tmo online. Anyways, if you have a hardware locked phone, stick with roms that will flash through clockworks. That is the safest way, but keep in mind that there is still a slight chance of failure.

BruceElliott said:
How can I tell if I have a hardware-locked phone, without attempting to flash a ROM, I mean?
Thanks
Click to expand...
Click to collapse
Never mind; I figured it out.

Man, I'm glad I read your post on hardware-locked problems. I didn't even realise this was a problem until after I dicked around with my phone a bunch, and then ended up reflashing with odin back to stock. I could have messed up big time.
My problem is that I can't replace my phone at all. I purchased a T-Mobile Samsung Vibrant online, brand new, unopened and locked for use here in Canada on the Wind Mobile network.
After hearing about this defective hardware I called T-Mobile, they said I have no warranty with them since it wasn't a T-mobile store purchase. Alright I guess. So they give me the number to Samsung USA,USA transfers me to Canada, I get transferred back again and this is what I'm stuck with.
My new phone has NO warranty, in either country. Both refuse to honour any sort of warranty, and refer to the other for support. I didn't think I'd get this sort of run around from Samsung.
USA says that because I live in Canada, I voided the warranty.,
Canada says that because it's a USA device, and I didn't purchase an international warranty, they won't touch it.
I'll just have to be careful what I install on my phone, and avoid Samsung products in the future.
Thanks for the warning

I wouldn't say your lack of warranty is any surprise. I don't know about Canada, but in the US, phone warranty is normally tied to the carrier, which means if you're not an active customer using the phone on the account that it was first activated on, you will have no warranty. Nothing special about Samsung here, all brands are the same.
Sent from my SGH-T959 using XDA App

cwoodworth said:
Man, I'm glad I read your post on hardware-locked problems. I didn't even realise this was a problem until after I dicked around with my phone a bunch, and then ended up reflashing with odin back to stock. I could have messed up big time.
My problem is that I can't replace my phone at all. I purchased a T-Mobile Samsung Vibrant online, brand new, unopened and locked for use here in Canada on the Wind Mobile network.
After hearing about this defective hardware I called T-Mobile, they said I have no warranty with them since it wasn't a T-mobile store purchase. Alright I guess. So they give me the number to Samsung USA,USA transfers me to Canada, I get transferred back again and this is what I'm stuck with.
My new phone has NO warranty, in either country. Both refuse to honour any sort of warranty, and refer to the other for support. I didn't think I'd get this sort of run around from Samsung.
USA says that because I live in Canada, I voided the warranty.,
Canada says that because it's a USA device, and I didn't purchase an international warranty, they won't touch it.
I'll just have to be careful what I install on my phone, and avoid Samsung products in the future.
Thanks for the warning
Click to expand...
Click to collapse
Other companies will do the same thing. Warranties are country specific, no?

I don't know how it works with mobile phones, but whenever I've purchased computer parts, the country of origin has never been a problem. Maybe I've just been lucky.
Still have gripes about GPS, and lack of 2.2 though.
Don't misunderstand me though, I love this phone. Just surprised about the hardware issues.

I called Samsung today after tmobile rep gave me a number for warranty. After complaining and speaking to a supervisor, they said i could send it in and they would "fix" it. This is what they sent in the email.
Product Symptoms : Technical Inquiry/Internal Menu/Software Reflash - FOC/No fee. The Samsung Rep said a technician would look at it.
I got a shipping label and everything.
I have one question. How should i go about reflashing to stock? can i just factory reset + remove superusers. please help.

cwoodworth said:
I don't know how it works with mobile phones, but whenever I've purchased computer parts, the country of origin has never been a problem. Maybe I've just been lucky.
Still have gripes about GPS, and lack of 2.2 though.
Click to expand...
Click to collapse
PC parts aren't as tightly controlled as mobile phones. That's the difference.
GPS and Froyo should be coming soon. I doubt if Samsung would let their best mobile phones fall behind by much. From the leaked firmwares popping up, it shows they're working on it.

My SGS died... Warrenty question

My SGS died yesterday, completely dead. Dont react to charging, nothing. I rooted it as soon as I bought it and used Darkyy ROM, but flashed it with samsungs stock 2.3.3 room after formating it a couple a days back.
Will Samsung be able to detect that I rooted it earlier? and refuse warrenty. It was not "rooted" at the time it died.
Best regards,
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.

does it go in download mode or recovery mode ????

Nope, it wont react to anything. Absolutely no signs of life no matter what I do. Battery is charged, or at least it was when it died.

Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje

JJEgan said:
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
Click to expand...
Click to collapse
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Crap, but I think this is a hardware failure.
Edit: This is from their site:
Q: When i use one of your firmwares and i flash my phone, do i lose my quarantee?
A: Yes and no, if you do it right there will be no problems about guarantee
but if phone get brick under flash you will lose it

PaAra said:
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
Click to expand...
Click to collapse
first, can u get download/recovery modes at all
second have u tried the usb jig
now according to my understanding if the reason was hardware failure -as u suggest, it doesnt matter if u rooted the device or not as long as it is under the warranty time
so its their responsibility to repair it for u. having said that, if they could boot the device on its current situation they might start *****ing with u.
finally, my advise is to make sure that it is unrecoverable in any mean before sending it
hope that i helped & good luck

Just act really dumb. Dont tell them anything. Just say it just stopped working. If they ask you what firmware is on it ( which they wont but you never know) just say you updated a while back using KIES and you dont know what firmware it is, just that you think its the latest.
But if they dont ask anything, well dont tell them anything right

Valinorian said:
"Just act really dumb"...
Click to expand...
Click to collapse
Shouldn't be to hard

PaAra said:
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Nothing to do with Samsung Original is as provided ny network phone supplier .
Crap, but I think this is a hardware failure.
Technically any non standard firmware invalidates warranty however in practice stock firmware seems to be OK but custom rom will be charged .However it would need to be the correct rom for the phone and Gingerbread has not been released by Samsung yet .
jje
Click to expand...
Click to collapse

I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Probably worth trying a jig if you want to be sure it isn't easily fixable. If that doesn't work, then you are probably looking at a new mainboard so current rom would be irrelevant.
(do a search on forums for jig... It is a USB plug with a resistor inside that switches unit into a special mode.)
But I'd think you were safe to send it in, with only a pretty low chance of them wanting to charge you.

xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
Click to expand...
Click to collapse

And what do u mean by backup of your original firmware? spoof kies to instal the firmware based on your product code?

Just send it in and act dumb.. If it really is a serious hardware fault like you suggest, it's unlikely they would be able to find out what firmware you have installed anyway

JJEgan said:
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Click to expand...
Click to collapse
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
Click to expand...
Click to collapse
My memory was that this firmware was released in UK briefly (not Nordic)... but my memory isn't perfect and I can't remember where I read that, so I could be wrong.
However, that isn't important in this case in my opinion (as you say, this would in theory only help with those in the UK or whichever country it was).
What is more important in this case, is if the hardware is failed to the point where the system won't power on, and needs a mainboard replacement..... then which firmware you have is probably irrelevant, as it is most likely they won't attempt to look. (It is admittedly a gamble though... but one I'd personally take in that scenario!)
Regarding stock firmwares from other countries other than your own, that is a greyer area, as you might still be covered, maybe someone knows better on Samsung's policy on that? Probably depends on how internationally minded they are... but my SGS is a UK unit because I'm from there, but I recently moved to NZ, so if I ever needed a warranty fix, would I have to send it back to the UK with a UK firmware on? Or could I take it here locally with a UK or NZ firmware? If I decided to put an NZ firmware on it, would it make a difference where I could get it repaired?
Beyond the Warranty, there is also consumer law in many countries, and I think if your hardware has failed, but you have an alternative firmware that can be shown to have no impact on the unit, you might still be able to get your unit fixed for free, if your firmware upgrade hasn't caused the mainboard or whatever to fail. Companies try to impose strict rules upon you to cover their backs (and give them plenty of wriggle room to escape liability!), which is fair enough where your modifications damage the unit, but where the changes you make don't affect things, then their rules don't always count. For example, many PCs come with a warranty sticker on which says "Warranty void if removed"... yet in many countries, they can't normally cancel your warranty if you've put more ram in your computer (as long as that wasn't why your machine died!). They might try to tell you that your warranty was void, but they wouldn't get far as it would normally be an unfair clause against your consumer rights. PCs are designed to be upgraded, and they can't make you use their service centre for the job as long as you didn't damage it.
Similar situation with third-party inks on a printer and them saying it might invalidate your warranty. Although admittedly that is a greyer area, as third party inks DO sometimes damage the printer. Say if a motor died, they couldn't claim your third party inks did it so your warranty is void, unless there was evidence that the inks had leaked and corroded something.
Not sure if anyone has tested this situation in practice though by speaking to consumer law experts if a warranty was ever turned down because of a custom rom. I'm sure someone who knew the law would be able to advise better where that line was. I can see that a new rom could be seen as modifying the unit for purposes which it wasn't designed for... but equally you could probably argue that the custom rom was fixing errors the manufacturer had left in which made the unit not function as intended (like GPS fixes etc), and therefore shouldn't invalidate the warranty.
If I was the OP in this case, I'd send it in and take the risk, especially since it is a stock firmware (even if it was not installed by Kies).

I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje

I have a friend who works for HTC in a repair centre. Don't know about Samsung, but he says they (in his centre) rarely check the software version of the phone, eventually they reflash it with stock firmware and that's it.
From what I've read, it does seem like a hardware malfunction. Send it in for repair and tell them it just died

JJEgan said:
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
Click to expand...
Click to collapse
You might get turned away in the first instance, but that doesn't mean that the service centre are right from a legal perspective. And it doesn't mean you couldn't argue your case and succeed in getting it fixed for free. I admit it is a grey area... but I personally wouldn't accept their position if they turned me away for having a custom rom on there if I felt I could show that it hadn't caused the problem. Equally, I would only return it without stock rom in the first place, if there was no way to return to stock... and that means a serious hardware failure or a software bootloader one. The software one wouldn't leave me a leg to stand on, and the hardware one I'd fight every time!
But then I'm also a cautious soul too, and have so far only used Kies to update, and am therefore currently on JPY... but the custom roms will come at some point!

Thank you all for advices
I contacted the shop where I bought my SGS and they again contacted Samsung. I am to send my SGS to them and then wait for "judgment" I guess. Hope ofcourse they want refuse warranty, but if they do I have no idea how much it will cost me, probably be better off buying a SGS II (doubt my wallet will allow that though.... )
Let you know what happens.
Again thanks for advices

I bricked my SGS twice. Nothing worked anymore.
Went back to the retailer where i bought it and simply told them: It crashed and would not react anymore to any hardware buttons of what so ever.. AND!.... twice the sended it to repair without any charge. So it wil be most likely that they will reflash it for you for free

Mine was reflashed twice
I bricked mine twice (rooted my phone and did a bit to much of modification) and twice they flashed new firmware to it.. without any costs. (told them a stupid lie )
I personaly think that if your phone does not boot, how can they see what you've done to it.
So most likely that will be your case to.

Shop Bricked My Phone

Hi,
I just bought myself a Desire HD and took it into the local shop to have it unlocked. However, according to the bloke in the shop, he used the wrong software (for Virgin) instead of the software for T Mobile and now my phone isn't starting up. He says that he is waiting for some software to be sent to him, so that he can reflash the correct software onto the phone. Obviously, I am rather worried about this, so can anyone confirm that this is possible and that my phone will be OK. And that iut is a known problem. Apparently he was supposed to have used the software for T Mobile to unlock it, but after using the Virgin software the phone has two conflicting programs trying to run at the same time. A|ny advice will be very welcome.
Many thanks
Ian

why did you not do it yourself there are many guides on here just read through them and when you understand each step and feel confident just have a go ,i suppose its too late now the only thing you can do now is wait really and if after the shop cannot sort it out then they should be giving you a replacement as they have made the mistake

HACKDROID_X said:
why did you not do it yourself there are many guides on here just read through them and when you understand each step and feel confident just have a go ,i suppose its too late now the only thing you can do now is wait really and if after the shop cannot sort it out then they should be giving you a replacement as they have made the mistake
Click to expand...
Click to collapse
Yeah get you phone back now, reflashing the firmware is relatively easy if he needs someone to send him software he's a muppet, get your phone back and some compo and get it sorted yourself. BTW did you confirm it was locked to start with AFAIK T-mobile phones are normally not network locked.

[Q] Unable to reset UK N9005 to factory settings

For three days I have been unable to reset to Samsung original standard rom.
I wipe the phone by doing a factory reset using the phone options, then I flatten the phone by using odin and XXUDMJ7.tar.md5.
Yet it still say's custom when I put the phone in download mode? is there any tool that will either bring the phone out of this custom rom state or brick the motherboard so that its unreadable?
As a result of being unable to flatten the phone I have no wifi with this this phone now

samuel clarke said:
For three days I have been unable to reset to Samsung original standard rom.
I wipe the phone by doing a factory reset using the phone options, then I flatten the phone by using odin and XXUDMJ7.tar.md5.
Yet it still say's custom when I put the phone in download mode? is there any tool that will either bring the phone out of this custom rom state or brick the motherboard so that its unreadable?
As a result of being unable to flatten the phone I have no wifi with this this phone now
Click to expand...
Click to collapse
Yeah it will say custom if you are rooted there's a opinion in wanam will get it off

Have you tripped KNOX? - If you rooted the phone it'll never say Official again, to get the device to show official you need to install Xposed framework and Wanam and change status to official via that.
As for the no WiFi - not too sure, download mode > factory reset > flash Stock ROM > wipe cache > start up and see. only thing I can think of
PS Make sure Reactivation Lock is OFF

Thanks will this fix the wifi not turning on at all?

samuel clarke said:
Thanks will this fix the wifi not turning on at all?
Click to expand...
Click to collapse
If you are rooted still flash this with Cwm https://www.dropbox.com/s/artjwhxli313f7n/V3stockui-1.zip
It may help your wifi

Thanks all for your input in this issue but I'm still unable to get back a clean slate.
It seems as if there is a hidden partition on the phone that is holding the old settings? I've wiped cache formatted the system removed SD card to no avail.
All I want is to brick the damm thing and take it back, is there a wiping tool for the note 3 that will find hidden partitions? or anything to help me get back my phone.
Its an expensive brick at the moment with no wifi

You can brick it by odin v3.09, tick nand erase all
But that would be dumb
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app

Killberty said:
You can brick it by odin v3.09, tick nand erase all
But that would be dumb
hit 'thanks' if i helped you
SM-N9005 DMJ7 0x0
XDA Developers 4 premium app
Click to expand...
Click to collapse
Indeedy. Plus If he did decide to brick it there is no guarantee that it would be replaced either.

Having only had my note 3 for only 15 days, I had to return it to Samsung UK.
They ran some test on the phone and found that the m/board was faulty thus not allowing the wifi to stay connected.

samuel clarke said:
Having only had my note 3 for only 15 days, I had to return it to Samsung UK.
They ran some test on the phone and found that the m/board was faulty thus not allowing the wifi to stay connected.
Click to expand...
Click to collapse
At least it got sorted, assuming they've replaced it with zero qualms? - hopefully you won't have any issues with the new one.

radicalisto said:
At least it got sorted, assuming they've replaced it with zero qualms? - hopefully you won't have any issues with the new one.
Click to expand...
Click to collapse
They re flashed the phone with Rom J4, even they couldn't get it working, its all being done under warranty. They fact they re-flashed the phone means they trip the knox not me

When the new baby come's it will be well looked after I'm using a very old phone the HP Palm Pre. Don't laugh I sold all the decent phones I had laying around, I guess it a small price to pay

Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.

samuel clarke said:
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
Click to expand...
Click to collapse
Aww Shiz, Are they not replacing then? or have they stung you with a big fee?
Also kick off to high heaven with them, it's a hardware fault and changing software does not really make hardware break.. They have to fix faulty hw!
I'd make a massive fuss out of it til they fix it.

So they will repair your phone with a fee or totally dont want to repair it.

samuel clarke said:
Well guys bad news please see below.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
Click to expand...
Click to collapse
You're in the UK right? Stand up for yourself. There is an EU directive that stipulates that a warranty for hardware cannot be voided by modified software unless it can be proven that the software modification did, in fact, damage the hardware. The burden of proof is on the manufacturer or retailer to provide this proof if the fault arises in the first 6 months.
They will be unable to prove that your software modification broke the WiFi. Heck, you might as well all them to present you with proof that you rooted the phone. If you flashed stock, unrooted firmware back to the device, then the Knox counter alone is probably not sufficient proof of a rooted device, since it is known that flashing official firmware can sometimes trigger the Knox counter.
Where did you buy the phone? The retailers are usually the ones you need to deal with first. You could also try visiting a Samsung Service Centre where you might get a more sympathetic response.

columbo said:
You're in the UK right? Stand up for yourself. There is an EU directive that stipulates that a warranty for hardware cannot be voided by modified software unless it can be proven that the software modification did, in fact, damage the hardware. The burden of proof is on the manufacturer or retailer to provide this proof if the fault arises in the first 6 months.
They will be unable to prove that your software modification broke the WiFi. Heck, you might as well all them to present you with proof that you rooted the phone. If you flashed stock, unrooted firmware back to the device, then the Knox counter alone is probably not sufficient proof of a rooted device, since it is known that flashing official firmware can sometimes trigger the Knox counter.
Where did you buy the phone? The retailers are usually the ones you need to deal with first. You could also try visiting a Samsung Service Centre where you might get a more sympathetic response.
Click to expand...
Click to collapse
All of this^^^^ , However, the retailer is the one who has to shoulder the burden of the repair/replacement. Since the transaction is with them directly. Just argue the case with them.

Update 28 November
Samsung UK officially confirm that they will not honor any warranty they they can see the Knox software being tripped. Because the Knox was 0x1 and not 0X0 they will NOT REPLACE THE PHONE, OR PARTS. Samsung also confirm no repairs will be done even if you are willing to pay for it because of the warranty. I argued my case saying that I watched the engineer at the service center flash the phone, Samsung engineer responded by saying "they have no software means to trigger the Knox warranty"?
So if you love you're note 3 and you don't care about your warranty then you could root your phone. Remember the warranty on all phones is 2 years from date of purchase. Sold my SN3 for £237.00 and brought a new one with an tab 3 and case thrown in fro £600.00
Lesson learned

samuel clarke said:
Update 28 November
Samsung UK officially confirm that they will not honor any warranty they they can see the Knox software being tripped. Because the Knox was 0x1 and not 0X0 they will NOT REPLACE THE PHONE, OR PARTS. Samsung also confirm no repairs will be done even if you are willing to pay for it because of the warranty. I argued my case saying that I watched the engineer at the service center flash the phone, Samsung engineer responded by saying "they have no software means to trigger the Knox warranty"?
So if you love you're note 3 and you don't care about your warranty then you could root your phone. Remember the warranty on all phones is 2 years from date of purchase. Sold my SN3 for £237.00 and brought a new one with an tab 3 and case thrown in fro £600.00
Lesson learned
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Click to collapse
Sh..t the bed!! -- So you lost out on the Note financially? - Phones4U then I guess? hence the free tab? - still - it cost you money, I would have argued the toss with them and made a massive fuss out of it until they fixed it. Other regions have apparently fixed even with 0x1!
PS: glad I have free insurance with NatWest, so any issues and I'm claiming on that bad boy, I ain't risking the warranty wrath (just yet...)

Knox can and does get triggered with official firmware. My Knox was triggered flashing official firmware and unplugging in the middle because it was stuck during upgrade. Then it will say connect to kies to recover phone and this triggered the Knox.
I used odin for all my flashes. .. But this did happen so I would tell them this And they can prove that it wasn't their firmware that did it. No way they can get away with it with the sit that happens in ota firmware upgrades.
Good luck. ... Though you won't need any. .. ?
Sent from my SM-N9005 using Tapatalk

[Q] Restore Broken Phone

Alright then!
The other day I dropped my phone, from rather high place, and completely ruined the phone screen. Only the top quater is visible (still touch responsive) but is very pixellated and not all that quater is working.
Anyhow, I've got insurance (thank god), and just processed the claim.
Now I know that insurance doesn't care if it's rooted or not. I'm from Australia, the phone carrier is Virgin mobile and the insurance company is "Risk Insure".
Anyhow, I have put GPE on the phone as it's better than Bloatwiz, with custom kernel/recovery.
What I would like to know, is, how do I get it back to stock? Odin? I don't want to completely ruin the phone (brick it) and risk having the claim denied.
Or, if you have knowledge in phone insurance, is it really worth it? As in, do they care if it's rooted or not? I know it's different from warranty, but still...
Thanks very much!

Hmm..really..no one?
I want to send my phone away, just want to know if I needed to bring it back to stock, and if so, how would I do it. Nothing illegal/fraudulent.

Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..

efato said:
Find the stock firmware for your device and flash through odin. Maybe the insurance company doesn't care about your root status or the rom u installed but you better be avoiding the risks. Most probably they will just have the screen repaired and send it back, as it is what they did for me..
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Thanks for your reply.
I managed to find the stock release for my carrier and flashed through odin.
Hopefully I did it right, as it's rather hard to see without a functioning Screen.
I've now sent it off, so we'll see how it goes!

Just let us know the result.. Good luck