Database Users

T Mobile ~ UK

I was considering getting the HD2 on T-Mobile and i was hoping you guys could answer a question, just how much have T-Mobile customised/branded (or plain messed up) the software on this handset?
I don't really fancy slapping another ROM onto it straight away and losing my warranty, I'm going with T-Mobile primarily out of cost.
Thanks,
Sherbet66

i know some who has the tmob version ! i didnt notice anythin different, apart from the youtube restriction!
which you can remove by calling customer services
in other words ther is no customisation /rebranding !

great stuff, thanks.

Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure

deeky1 said:
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
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It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..

It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one

To be honest the things they have omitted are actually things i could live without, with the exception of the youtube app which is a bit of a pain. Certainly not enough of an issue to potentially void any warranty by installing a cooked ROM though.
Thanks guys,
Sherbet66

I wish they wouldn't do crap like that!
It's like buying a car from a dealership, and the dealership deciding that you only need 3 wheels and a great big sticker on the bonnent advertising themselves...
Look at it this way though, if your in a forum like this your obviously here because your prepared to fix your own phone issues where possible so if it's software you can properly get it fixed by the resources available (not got my hd2 yet but already got the camera fix downloaded, and have a few other bits in mind) or that will be available in future if you don't mind waiting.
If it's a software issue you can't get fixed on here then you probably will still be able to reflash to tmobile before calling tmobile.
If it's a hardware issue then it shouldn't matter what rom you use, and USUALLY as long as it's clearly a hardware issue (I dunno purely say for example a button falls off) then they should still honor it.

deeky1 said:
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
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If you've got (for example) a T-Mobile phone and you flash a non T-Mobile ROM onto it, then yeah, they won't support it any more, which I kind of get. The idea is that they eventually release the same ROM themselves, with their changes to it (removing this, that and the other and putting a "really lovely" splash screen on it.) When they release that, you can flash that one and they'll still support it.
Basically, if you do anything that they themselves have not recommended, don't expect any help ever again. (You may get it, but don't expect it.)

I've not had a HTC with T-mobile, but do they keep the rom releases coming or do they get one 'they' are happy with and stop releasing new ones? I had to debrand my old n95 (oh my old friend why did that puddle have to claim your life) because of that. They never gave me any grief about the warrenty issues though because of it.

I hate to say it but i strongly suspect that flashing the phone invalidates not only the warranty but also invalidate any insurance i might get too. Don't get me wrong, i am all for flashing phones (and have done so countless times, my current handset was unlocked and flashed 32 minutes after the Courier handed it to me, surely a record) however its the sheer cost of replacing the HD2 which makes me nervous. If T Mobile produced a half decent ROM without buggering it up i'd be happy to run with that knowing i've got some fall back if things go wrong. Maybe I'm getting too old for this game ...
Thanks again.
Sherbet66

Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen. If it gets stolen I'm fairly sure the thief won't have checked to see if it was running an official rom or not before stealing it. Besides if it gets destroyed or stolen how will they know what rom version it was running
Look I'm not saying there is no risk at all, or that you definately will or won't get warrenty cover if you flash, IT IS a risk but imho it's a very small risk that you'll be completely caught out.

guys, i beg to differ i am queit sure (deffinite actually) my mate has co pilot trial and you tube installed as standard. not sure about the printer bit!
this i am sure of ! and he got from t-mobile with a staff discount
unless his escaped the rebranding, this cannot be!

apoc286 said:
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen.
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Whether or not flashing the rom makes it more or less likely that it got run over is irrelevant - any terms put in insurance contracts are strict and under UK law, insurance is a contract of utmost good faith. If they ask you "did you ever pick your nose as a kid" and they find out you lied when you said no, well then they can refuse to pay out on the cover. Doesn't matter that the question or issue is 100% irrelevant to what happened. (EDIT: maybe too extreme an example - I think they have to be able to say a different answer would have affected the premium. The back example below is better )
The best example is with critical illness and life insurance policies. If you said no, I've never had back problems and then they find out you had problem as a 12 year old due to growing pains, they can refuse to pay out when you're diagnosed with breast cancer... (sorry for slightly off topic rant, but insurance companies are bad )
On topic - I got my HD2 this week on T Mobile, but via an internet company rather than direct from them. It doesn't seem to be altered to be t mobile in any way, and seems to be functioning mostly fine. I got a text message from t mobile saying: "To make the most of all the great T-Mobile services on your phone you'll need the correct settings. Simply reply to this text for free and we'll send them to you."
I've ignored this, as I was worried it may end up installing nasty t mobile firmware or something. It usually connects to the internet etc.. fine. The only issue I've got is that sometimes the weather doesn't update and it sometimes seems to lose the data connection. Should I reply to t mobile's message?

Latest and greatest for atrix?

My phone has been half broken for the better part of 3 months because i partitioned the internal sd and lost half my touch screen and the buttons on the bottom of the phone. So i got it fixed thanks to kermit and bongd and now im on 4.1.5.7 and I didn't do the newer update yet. My question is now what's the latest and greatest for the atrix as far as roms go. I used gingerblur in the past but its been 3 months so im wondering what you guys are using now
Sent from my MB860 using XDA App

moto 2.3.4

+1
lsxrx7 said:
moto 2.3.4
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Click to collapse
Sent from my MB860 using XDA App

Start here:
http://forum.xda-developers.com/showthread.php?t=1142674

I just can't see losing the warranty on my phone..

They never said it would. Just that it MAY.

ChumleyEX said:
I just can't see losing the warranty on my phone..
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Click to collapse
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.

Can always go stock if u need to have the phone fixed through moto. I thought I read that the leaked 2.3.4 wasn't necessarily made for atrix and alot of things didn't work fully? And thanks for the info
Sent from my MB860 using XdA App

4.1.83 is the last official build for att, has been out for awhile and is very stable, no reason not to go to that.
Soon the 2.3.4 update will be out officially, tell then we can just wait.
and the same players are pretty much the same, higher version numbers but gingerblur, grayblur, gladiatrix are still the favorites.

My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
In regards to "whats best" 1.8.3 with gingerblur imo is the best option if you arent willing to do some tweaking and play with the unlocked bootloader and 2.3.4. If you are however, then unlocked, rooted, 2.3.4 is the shiznit.

Conversation is winding up on the Motorola forums, and one of the forum managers, Mark, has indicated a survey will go out very soon, (soon being in the next few days), for soak testing the 2.3 update.
Looks like they may aim for very early July, if not end of this week, to start pushing out soak test beta updates.

pyro254750 said:
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
Click to expand...
Click to collapse
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!

CaelanT said:
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
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Click to collapse
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.

pyro254750 said:
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
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Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.

ceo.mtcl said:
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
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How so, I love my phone? I won't suffer in the least from whatever I'm not doing.. lol
I don't have to have the latest and greatest hack or mod that's going around so that I can impress people.. My phone does everything I've needed of it so far (with rooting) and saving whatever money I can if it breaks within the warranty period is a no brainer.. Yes maybe it could look cooler or run just a tiny bit faster (I also can wait for the official at&t update for some of that) but nothing looks cooler than a working phone and $400 in my pocket..

CaelanT said:
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
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im sure they do. My opinion is based on my experiences with insurance in the past, specifically a phone that was returned due to water damage, but the water sensors did not trip (clearly damage that voids warranty), and yet it was replaced and i never heard anything from HTC or att regarding the water damage. It was inspected by a low level tech support representative to determine it could be replaced under warranty, the inspection consisted of removing the back panel and checking the water markers and determining the phone wouldnt power on. a more thorough investigation by htc would have revealed water damage, so either they did not inspect it, but rather just junked it, or they did not pursue reimbursement for the phone once they determined it was not warrantable. two different comanies, two different problems, but same concept. Just because its not warrantable, doesnt mean it wont be replaced under warranty. I would never suggest someone rely on this happening of course, just pointing out that it DOES happen.

Warranty claims are handled by the carrier. If the phone is deemed to be abused/damaged/hacked during the replacement process, you will be billed for the replacement handset's cost. If they don't find the cause during this process, the phone is grouped according to the level of damage and sent off to be refurbished/parted out/recycled, and you are in the clear.
The insurance process is handled by a third party, and covers pretty much ANYTHING that you could do to your phone. They don't care what you've done to it, because by that time you've already paid for the refurbished replacement via your monthly fee & deductible.
That being said.. I'm not encouraging anyone to commit fraud, nor do I guarantee results, but I work in the industry and have a lot of experience with thes issues. IMO, if you're trying to get a warranty replacement for your bricked phone, you're abusing the system. You knew what you were getting into when you started flashing/hacking/modding, and therefore the problem is clearly not a 'manufacturer's defect', which is what warranties cover.
Insurance on the other hand, is there to cover anything. If you're allowed to plunge your phone into the toilet, or toss it out of a moving vehicle, and still get a replacement, then flashing & bricking are certainly deserving of coverage as well. I have a feeling with all these manufacturers releasing unlocked bootloaders we'll see some more fine print added to our policies in the near future.
Just my experience & 2 cents. Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB

zoso28 said:
Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
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Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!

CaelanT said:
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
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Click to collapse
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.

zoso28 said:
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
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Click to collapse
One can always flash back to 4.1.8.3. Are you willing to mess with CWM on Froyo?

Shop Bricked My Phone

Hi,
I just bought myself a Desire HD and took it into the local shop to have it unlocked. However, according to the bloke in the shop, he used the wrong software (for Virgin) instead of the software for T Mobile and now my phone isn't starting up. He says that he is waiting for some software to be sent to him, so that he can reflash the correct software onto the phone. Obviously, I am rather worried about this, so can anyone confirm that this is possible and that my phone will be OK. And that iut is a known problem. Apparently he was supposed to have used the software for T Mobile to unlock it, but after using the Virgin software the phone has two conflicting programs trying to run at the same time. A|ny advice will be very welcome.
Many thanks
Ian

why did you not do it yourself there are many guides on here just read through them and when you understand each step and feel confident just have a go ,i suppose its too late now the only thing you can do now is wait really and if after the shop cannot sort it out then they should be giving you a replacement as they have made the mistake

HACKDROID_X said:
why did you not do it yourself there are many guides on here just read through them and when you understand each step and feel confident just have a go ,i suppose its too late now the only thing you can do now is wait really and if after the shop cannot sort it out then they should be giving you a replacement as they have made the mistake
Click to expand...
Click to collapse
Yeah get you phone back now, reflashing the firmware is relatively easy if he needs someone to send him software he's a muppet, get your phone back and some compo and get it sorted yourself. BTW did you confirm it was locked to start with AFAIK T-mobile phones are normally not network locked.

[Q] Can Google tell if device rooted remotely?

Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.

Did they ask you to read out any info from the about screen?

juDGEY2k10 said:
Did they ask you to read out any info from the about screen?
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Serial number...
But surely they can't just remote onto device like that. probably in the T&C. FML.

dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???

juDGEY2k10 said:
dont know mate was it new when u got it?
If not just tell them nope i dont know what your talking about, root wtf is root???
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Click to collapse
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S

Keep calling mate say they are wrong, keep at it mate just say i want to talk to a manager bla bla, keep pushing them

That's really strange. If they don't budge then contact Samsung directly using the contact info in the warranty that shipped with the phone for a warranty repair or replacement.

problaze said:
Yeah brand new. Straight from Gplay.
That's exactly what I did... still wouldn't process repair or anything sent me Samsung contact details for out of warranty repair. :S
Click to expand...
Click to collapse
I'm new to all this stuff so PLEASE do not do anything based on my flimsy idea, ... just thought it might help send you down a different thought/investigative path.
I installed a toolkit that had a re-lock and un-root option thinking that if I ever got into a similar warranty situation, I would just kinda go "backwards in time" and after using TWRP to backup my tablet, do a full factory wipe, and re-lock then un-root (or whichever comes first) THEN report the problem.:fingers-crossed:
You may have let the cat out of the bag by calling first though
It seems you need to find out how they know,erase the evidence,re-lock un-root and then as juDGEY2k10 says- DENY DENY DENY- you know, like "Dexter" does:laugh: .
But wada I know. Keep us posted on your progress.

Im no expert but I don't see how they can tell unless when you get new apps or update apps from the play store they pulling information from the units. Hopefully they arent doing that.
G●Note~2 {Jedi X5}

I have never seen root voiding warranty of a nexus device before, even though it says so.
I've noticed their bug report tool, built in, attempts to call su, so perhaps they do check now.
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Sent from my GT-I9300 using Tapatalk 2

If Google is doing that, hopefully they won't share that info with manufacturers.
G●Note~2 {Jedi X5}

problaze said:
Hi all,
I just got off the phone with Google support... I phoned them because my nexus definitely has heat issues when I fire up need for speed it gets like a furnace...
When I was on the phone though they told me the warranty was void as it had been rooted (<3 TB)... how can they tell?
Does this mean my nexus is permanently ear marked?
Thanks.
Click to expand...
Click to collapse
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.

I contacted Google about my nexus 10 dropping wifi randomly a few days ago.
The guy who I spoke to was quite nice and told me to do a factory reset. I told him I had already done that and I had also tried CM10, AOKP as some people have said that fixes any kernel/rom issues and I said the problem remains on everything I do so it had to be the device.
I was offered a refund outside the 15 day period and I chose a replacement which was shipped today.
If I spoke to someone who said that they couldn't help me because I'm rooted, I'd hang up and try again. Although if you are having problems a full restore to stock will be helpful if you ring up and speak to them.

ZanshinG1 said:
Let's assume what the OP is saying is true, which it probably isn't. Many states provide additional consumer protection, even if there was a clause in the warranty which reduces your rights. (There is no clause which explicitly removes your right to root in the Nexus 10 warranty, but IANAL.)
The manufacturer is still responsible for physical defects.
However, I cannot imagine that someone would call Google and receive that answer and not be angry, mentioning the rep by name he talked to, and asking to make sure that the rep's claim was accurate.
Perhaps the OP is not telling the whole story, (e.g. he called and proclaimed that he was an advanced user, gave the rep attitude, rep came back with "oh yeah well you're rooted, we don't have to support you". Anyone who has done customer service or help desk knows what I'm talking about.) or just plain making the whole thing up, since I have never heard of any company refusing to service a rooted device unless there was a problem user with multiple returns.
I do acknowledge that the OP may not be full of crap, but if that is the case, I strongly advise OP not to take what a single rep said as gospel and keep calling back and asking for a supervisor until it's resolved.
However, there's another issue:
If the OP rooted, installed a custom kernel, found his device ran too hot, then called Google complaining without first reverting to stock and testing to make sure it wasn't the custom kernel causing the overheating, the OP's brain is the thing needing a warranty exchange.
Click to expand...
Click to collapse
I totally understand where you're coming from.
I used to work behind the genius bar so I know what you're getting at.
The full story is that I phoned up first and arranged a swap but realised that they would send to university address and not home phoned back again to change address and that's when the guy tried some extra steps with me and then asked for serial etc, you know the rest.
I get his word isn't stone but was shocked that they could definitely tell, wanted to share exp.
In all honesty the reason I didn't act rationally was that he ultimately called me out and I was major surprised since I'd never heard of anything similar before aka remote sense of root.
This is literally the third android device I've had and I'm only getting into the scene now, there's no custom kernel on my nexus. I run it stock.
FYI this was UK. Oh and CS didn't deny service they just referred me to someone else. Will try again post hols.
Hope explains!
?? Has anyone else experienced major heat on NFS:MW ??

alias_neo said:
I'd prefer to see a root method where the app hides the binary under a unique name so they can't call it to find out.
Click to expand...
Click to collapse
you mean like the way a rootkit does it

?? Has anyone else experienced major heat on NFS:MW ??
Mine do to and lag in a lot of games because of throttling

[Q] Do you care about your flash counter?

I keep seeing all these posts worrying about your flash counter. Seriously, who is actually gonna go out of their way to go into DL mode and actually look?

hkbladelawhk said:
I keep seeing all these posts worrying about your flash counter. Seriously, who is actually gonna go out of their way to go into DL mode and actually look?
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Repair depot technicians, that's who! LOL
It's funny actually, I don't even think I have a warranty on my international model, but I still haven't rooted my Note 4...

I think the bigger drawback of rooting is that OTA updates may no longer happen . Or am I confused there?

I've had two different rooted S3s replaced at Best Buy and they have never checked for anything.
EDIT: But I did revert back to the stock rom before going to BB.
Sent from my SPH-L710 using XDA Free mobile app

schlepprock said:
I've had two different rooted S3s replaced at Best Buy and they have never checked for anything.
EDIT: But I did revert back to the stock rom before going to BB.
Sent from my SPH-L710 using XDA Free mobile app
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What was the reason you brought two S3's back? I'm sure if it was something that needed immediate replacement, they may not bother, but a "regular" repair might involve checking your software/counters.

I don't really care since mine is far away from Hong Kong, and I think it doesn't support warranty (not too sure). I won't wait even it does, pretty sure it will gonna take over a month to get it fix plus fees. And I always change a new phone after a year, so unless hardware failure, I'm happy to have it even it tripped the Knox~
P.S. I rooted my phone straight away after I unpack it Now counted 2 already~

Normally rooting and Xposed is the first thing I'd do but I havent done it yet as I'm nervous about the flash counter and losing OTA updates. Really need root though for Viper and Xposed.

EP2008 said:
What was the reason you brought two S3's back? I'm sure if it was something that needed immediate replacement, they may not bother, but a "regular" repair might involve checking your software/counters.
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The first time it was due to bad modem/radio( bad reception and dropping calls). The second time they couldn't have checked anyway, I destroyed it with a skid steer. But we've taken our kids S3s several times to be replaced and they didn't go into settings or anything like that so I know best Buy at least, doesn't know anything about checking for root.

On US carriers tripping Knox may be an issue with the 'Full-Price' upgrades (Next, etc.) -- That is how I picked up my N4, but if they look in detail, I would be on the hook for the remainder of the balance even though I had surrendered the phone back to them. There may be a work around / bypass eventually - there were in past phones that utilized counters. I would think there would be one if someone had the knowledge to dump everything and reload after a 'hard wipe'. They need to install them at the factory somehow. I am probably grasping at straws as my cooking experience was Windows Phones.