Database Users

unlocked bootloader - warranty replacement story- FYI

I have a AT&T Nexus one (rooted) which developed trackball issues. The trackball got stuck and would keep throwing me into fastboot upon reboot. I could plug it in and fastboot reboot via PC, but then it would only boot into safe mode.
So I called it in, asked for a device exchange....did not discuss bootloader status (was not asked, did not volunteer). Got my replacement the next day! (awesome). Put stock recovery and ROM and Shipped back the old one - checked status on service site - it was initially set to we have received it, to now it says
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx track ball isnot working properly.
So looks like HTC honored the warranty. the whole process was extremely painless. A+ customer service, if you ask me!
Anyway, thought I would paste it here for people who are a) in a dilemma to unlock the bootloader or not or b) are in the same boat I was in.

Just rooted my AT&T Nexus one, and I hope that if anything does happen, I can have it replaced as seamless as yours!

I have yet to see a single person on any website with a legitimate hardware issue fail to get warranty coverage. Not saying it hasnt happened but I have been heavily searching these forums and others recently as I made up my mind to buy in and I have not seen it. Some have had to revert to Google but overall it seems to me Google should get kudos for what appears to be a reasonable and fair look at the problems and acting accordingly.

And that makes sense, rooting your phone wont cause your trackball to get stuck.
Again, you did agree to voiding the warranty when unlocking the phone. But im glad google/HTC are reasonable enough to honor hardware failures like that even if its rooted. Thanks for the FYI.

how do you check for the status? i can't find the website any where

the link was in the email they sent confirming the receipt of the old phone.
you need an HTC ticket no and can check it here
http://tracking.e2e.asia.htc.com/ViewTicket.aspx
how do you check for the status? i can't find the website any where
Click to expand...
Click to collapse
Sent from my Nexus One using Tapatalk

krabman said:
I have yet to see a single person on any website with a legitimate hardware issue fail to get warranty coverage. Not saying it hasnt happened but I have been heavily searching these forums and others recently as I made up my mind to buy in and I have not seen it. Some have had to revert to Google but overall it seems to me Google should get kudos for what appears to be a reasonable and fair look at the problems and acting accordingly.
Click to expand...
Click to collapse
HTC denied me warranty service at first due to the unlocked bootloader. A forum member that works for the Google sales team helped me out and got them to reverse the $196 charge for excessively dusty screen.

I think I bricked my N1. Please help!

So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?

Can you not get in the recovery image by holding down trackball and power button?

No. I don't know what to do. I flashed the Stock image earlier and it took awhile for my phone to turn on, but it did start up after a few minutes. Also it had a Radio that it flashed. Could it have been for the Tmobile model? I am on the AT&T version. Nothing will turn on.

did you try removing the battery ?

I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.

xxjoshuaaxx said:
I did. I called support and they want me to send it in. Hopefully I will be one of the lucky people that HTC takes even if there is some broken rules.
Click to expand...
Click to collapse
Awwww
Best of luck!
Since its just Software related, maybe you will get lucky

Exactly why I try to avoid toying with the radio at all times..

Stupid me didn't notice the radio change. What do you think HTC will do?

xxjoshuaaxx said:
Stupid me didn't notice the radio change. What do you think HTC will do?
Click to expand...
Click to collapse
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.

SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.

Yeah, plug it in and see if you get the charging led, if you do let it charge for a while. Then try booting to recovery. If you cant unplug it and pull the battery. Plug it back in and hold down the power button for 15 seconds, put the battery in while still holding the power button for another 15 seconds or so. You got nothing to lose if it is bricked so give it a go. Check back if it lights off. Just a hint but I only keep whatever I'm going to flash on the root of the sd with the rest of the zips in a file. Keeps you from being where you are now.

mind keepping the battery out for a little while. i got the same problem yesterday and this solved it : i kept the battery pulled for about 1 minute before i put it back in. then the phone powered on no problems.

SANTilt said:
Good luck. They are currently denying my warranty - even though my last Nexus went in TWICE, and they even DOA replaced it with body damage and an unlocked bootloader. Both times they just reverted the software back to locked, no questions asked. This time, after sending in the refurbed phone they gave me last month due to a faulty headphone jack, they say my "illegal software" voids my warranty - even though software can't break a headphone jack.
Click to expand...
Click to collapse
Rhetorical question:
What type of bad "luck" does somebody have to need a warranty replacement three times for a phone that's less than 4 months old?

xxjoshuaaxx said:
So I realized this the moment after I hit the trackball to select my .zip. To make things simple: I had cyanogen 5.0.6 and I accidentally flashed 2.2 for custom bootloaders. My phone won't even turn on...AT ALL. Am I ****ed?
Click to expand...
Click to collapse
I may be stupid, but that doesn't sound like you were doing anything wrong. I think that is how many people upgraded to FroYo.
What did you do when you thought you had done the wrong thing? You say you realized the moment you hit the trackball. Did you then try to stop it by pulling the battery? If so then you may have pulled it while the radio was flashing, which would brick it for sure.

Maybe they say it's illegal because Froyo is not released yet and they saw part of it installed on your N1.
This sucks big time, I wish you best of luck and I hope they end up fixing it for you.

what happens when you hold volume down and hit power...does the bootloader come up?
I flashed 2.2 over enomther's 1.9.2 on my att frequency n1 and it is working fine, I did the radio update too and it works fine.

pjcforpres said:
That could also be their way of saying we have fixed two phones of yours with unlocked (voided) warranties, we aren't doing it a third time... aka, three strikes and you are out. To be honest, I would be singing the praises of a company that warrantied a phone twice, even though I knowingly voided my warranty and agreed to a contract saying as much during the process.
OP, good luck! As this person's history shows, they are willing to go above and beyond with in reason. If I were you, before sending it in, I would try tossing it on the charger to make sure the battery isn't dead... flashing uses up a lot of juice, and messes with battery stats to an extent that can cause the phone to think a low battery is actually a dead battery, thus it doesn't power on since it doesn't want to die mid boot, which is bad.
Click to expand...
Click to collapse
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.

SANTilt said:
Why would I sing the praises of a company that picks and chooses when it will void a warranty and when it will honor it? Furthermore, under the Manusson-Moss Warranty act of 1975, this behavior is illegal; warrantors of consumer goods cannot void a warranty due to modifications made by the consumer unless they can directly attribute the failure to the modification made. Which they have not done in my case.
Additionally, the first time it went in, was for dust under the screen - something an unlocked bootloader most definitely did not cause. The second time it went in was because they didn't fix it the first time - both times they relocked the phone. Also, the second time the phone went in, they DOA replaced it even though it had physical damage that I had previously been willing to pay for. And now, after they send me a damaged unit, they want to void my hardware warranty because the bootloader is unlocked? That just stinks of a money making scheme. I just called them, and they tell me that they cannot flash the motherboard due to the "illegal software", yet in the email they sent me it's all due to the warranty being void due to "illegal software". They're harping on a non-issue just to make money.
You can sing your praises to scheissty companies all you want - I'll stick to companies that are honest and up front in their dealings - or at least more so than HTFingC.
Click to expand...
Click to collapse
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.

djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
Click to expand...
Click to collapse
Huh? Three claims? Reading comprehension much? English > you.

djmcnz said:
Dude, you're pedantic and this is pathetic. Get over yourself. If you expect consumer goods in this day and age to be perfect you need to reset your expectations. Three claims in four months? I bet HTC wishes you went and got a Motorola.
Click to expand...
Click to collapse
Yeah I agree.

Important Safety Tip For Hardware Locked Vibrants!

This might come off as me preaching here, but I hope I don't come across as high-handed...
If you have a hardware button sequence locked Vibrant you really need to think long and hard about whether or not you should be messing with custom firmwares, ESPECIALLY NOW.
The last few leaked firmwares (JI2, JI4, JI5) are ALL RUNNING A NEW KERNEL. One that is not compatible with JFD derived builds. Furthermore these great new custom kernels provided by our awesome dev's (Voodoo, JAC, Kingclick, etc...) are not compatible with these new leaked builds. So the likelihood of you ending up staring at a really scary screen on your phone is skyrocketing, unless you have reliable methods to deal with that scary screen.
I've ran across numerous posts here today, with all the fervor over the JI5 Kies leak, where people have Clockwork Recovered themselves into a nightmare because they simply didn't understand these points. Even simpler MOD's (like a few posts I found today where people were installing the JFD version of the MobileAP mod on JIx builds and screwing their phones up) can lead to grief if you don't do your homework.
If you cannot reliably get into recovery *AND* download mode, please please be sure you understand the risks your taking if you fail to be careful and read the information that is already here. Granted, I know few people can keep up with some of us and our ability to soak up info like a sponge. Still there is a process of risk assessment YOU MUST BE RESPONSIBLE FOR when you realize you are doing things that you probably shouldn't be.
This doesn't mean I won't continue trying to be helpful. I just want to make it clear to some of you that you really need to think things through more thoroughly before you let your excitement drive you into a corner.
I vote for the following statement to be made a sticky in this and the Q&A Forum...
"If you are updating firmware on a phone, and you've already hacked this and that, tweaked this and that, modified this and that...whatever the case may be you should be prepared to have to Odin your way back to stock.
If you are not prepared to Odin your way back to stock (don't know how, have a hardware button locked phone, etc...) then you should really be asking yourself whether or not you should be customizing your phone to the degree that you are.
It's just about risk assessment. Most risks are known, but some are not. Furthermore there can be bad synergies between multiple tweaks, mods, and/or hacks that no one can easily predict ahead of time. So it's not about anyone trying to be elitist. The best way to help people is to help them avoid making critical mistakes."

actually if u have a hardware locked phone, what you SHOULD do is call tmobile right now and complain that ur phone is defective and they'll send u a new one... keep doing this till u get a working phone, i did and i now have a phone that isn't HL'ed... only took one try

ookas said:
actually if u have a hardware locked phone, what you SHOULD do is call tmobile right now and complain that ur phone is defective and they'll send u a new one... keep doing this till u get a working phone, i did and i now have a phone that isn't HL'ed... only took one try
Click to expand...
Click to collapse
Indeed!!!
The hardware locked Galaxy S thing appears to be a bootloader bug affecting more than just our Vibrants (some other batches of Galaxy S phones are affected) rather than a real hardware issue, so T-Mobile should be able to get these fixed readily. Not like we should care about T-Mobile here, but what this means also is that T-Mobile shouldn't be making a huge deal about swapping these out either.
I'd encourage everyone with a button-sequence screwed Vibrant to simply go to T-Mobile and get it replaced.

Admittedly, I was one of those fools who installed the wrong MobileAp and also tried to go back to a nandroid that didn't work (different kernel - or so I have learned.) Bricked the phone. But I wasn't hardware locked so I was able to get everything back thanks to some really helpful people here on the forum.
I agree that all hardware locked phones should be returned. If mine were locked then I'd still be staring at a dead phone.
I would like to add that I am new to the android thing. But, I am not a software noob (i did software testing for a living). The thing is that I am sometimes impulsive and that leads to mistakes. Thankfully, I have a way to get out of the mistakes (ODIN and non-hardware locked phone.) I always know the risk I am taking and take full responsibility for anything I screw up.

How can I tell if I have a hardware-locked phone, without attempting to flash a ROM, I mean?
Thanks

aad4321 said:
i have a hardware locked phone that i unlocked and have a custom recovery on. I have only accessed the recovery through rom manger. is there any other way to access it with hardware locked? If so can someone post details. it will be good to know when i mess up my phone and it dosent boot preventing me from accessing rom manager to get to the recovery
Click to expand...
Click to collapse
you didn't unlock the hardware. You just simply rooted your phone. Hardware lock can not be unlocked and that's what this thread is trying to address. I have tried exchanging my phone from tmo once and the exchange phone they sent me still had the same problem, so i haven't bother with it. I wonder if i can just walk into a store and do an exchange since i got my phone from tmo online. Anyways, if you have a hardware locked phone, stick with roms that will flash through clockworks. That is the safest way, but keep in mind that there is still a slight chance of failure.

BruceElliott said:
How can I tell if I have a hardware-locked phone, without attempting to flash a ROM, I mean?
Thanks
Click to expand...
Click to collapse
Never mind; I figured it out.

Man, I'm glad I read your post on hardware-locked problems. I didn't even realise this was a problem until after I dicked around with my phone a bunch, and then ended up reflashing with odin back to stock. I could have messed up big time.
My problem is that I can't replace my phone at all. I purchased a T-Mobile Samsung Vibrant online, brand new, unopened and locked for use here in Canada on the Wind Mobile network.
After hearing about this defective hardware I called T-Mobile, they said I have no warranty with them since it wasn't a T-mobile store purchase. Alright I guess. So they give me the number to Samsung USA,USA transfers me to Canada, I get transferred back again and this is what I'm stuck with.
My new phone has NO warranty, in either country. Both refuse to honour any sort of warranty, and refer to the other for support. I didn't think I'd get this sort of run around from Samsung.
USA says that because I live in Canada, I voided the warranty.,
Canada says that because it's a USA device, and I didn't purchase an international warranty, they won't touch it.
I'll just have to be careful what I install on my phone, and avoid Samsung products in the future.
Thanks for the warning

I wouldn't say your lack of warranty is any surprise. I don't know about Canada, but in the US, phone warranty is normally tied to the carrier, which means if you're not an active customer using the phone on the account that it was first activated on, you will have no warranty. Nothing special about Samsung here, all brands are the same.
Sent from my SGH-T959 using XDA App

cwoodworth said:
Man, I'm glad I read your post on hardware-locked problems. I didn't even realise this was a problem until after I dicked around with my phone a bunch, and then ended up reflashing with odin back to stock. I could have messed up big time.
My problem is that I can't replace my phone at all. I purchased a T-Mobile Samsung Vibrant online, brand new, unopened and locked for use here in Canada on the Wind Mobile network.
After hearing about this defective hardware I called T-Mobile, they said I have no warranty with them since it wasn't a T-mobile store purchase. Alright I guess. So they give me the number to Samsung USA,USA transfers me to Canada, I get transferred back again and this is what I'm stuck with.
My new phone has NO warranty, in either country. Both refuse to honour any sort of warranty, and refer to the other for support. I didn't think I'd get this sort of run around from Samsung.
USA says that because I live in Canada, I voided the warranty.,
Canada says that because it's a USA device, and I didn't purchase an international warranty, they won't touch it.
I'll just have to be careful what I install on my phone, and avoid Samsung products in the future.
Thanks for the warning
Click to expand...
Click to collapse
Other companies will do the same thing. Warranties are country specific, no?

I don't know how it works with mobile phones, but whenever I've purchased computer parts, the country of origin has never been a problem. Maybe I've just been lucky.
Still have gripes about GPS, and lack of 2.2 though.
Don't misunderstand me though, I love this phone. Just surprised about the hardware issues.

I called Samsung today after tmobile rep gave me a number for warranty. After complaining and speaking to a supervisor, they said i could send it in and they would "fix" it. This is what they sent in the email.
Product Symptoms : Technical Inquiry/Internal Menu/Software Reflash - FOC/No fee. The Samsung Rep said a technician would look at it.
I got a shipping label and everything.
I have one question. How should i go about reflashing to stock? can i just factory reset + remove superusers. please help.

cwoodworth said:
I don't know how it works with mobile phones, but whenever I've purchased computer parts, the country of origin has never been a problem. Maybe I've just been lucky.
Still have gripes about GPS, and lack of 2.2 though.
Click to expand...
Click to collapse
PC parts aren't as tightly controlled as mobile phones. That's the difference.
GPS and Froyo should be coming soon. I doubt if Samsung would let their best mobile phones fall behind by much. From the leaked firmwares popping up, it shows they're working on it.

Unlocked bootloader (discuss with customer support)

I share the discussion I had with the Sony customer services.
Thank you for your patience while we look for an agent to help you ...
You currently have the number 1 in the queue.
You have been connected to an agent.
Gramond Justine: Hello and thank you to use the assistance of Sony Xperia Chat service. My name is Justine Gramond. first of all thank you to give me your name and your email address so we can best respond to your question. Thank you.
david:
Gramond Justine: Thanks, I see that you unlock your device?
david: Yes. I have not touched anything else
Gramond Justine: As informative, know that you have lost the warranty of your device ..
david: on sony website, it is stated that it is likely to lose the warranty but not 100% sure
david: are you there?
Gramond Justine: This is the official procedure: http://unlockbootloader.sonymobile.com/; for further information, call the community because we do not do any support for this procedure. If the procedure as described in the response to the test release is "No" you can not make the release of this device.
Gramond Justine: This is what we send to the customer who wants their device unlocked.
david: I want to restore original configuration, I lost the use of the application "Video Unlimited".
Gramond Justine: You can try resetting your phone?
david: Already done, I have followed the methods that you give to the website and that is why I contact you via chat
david: I also tried to update the application on playstore but that does not change
david: Apparently the fact unlock the bootloader prevents the use of "Video Unlimited". This is why I want you to hand the phone configuration as factory output
Gramond Justine: Yes it is very likely
david: So Sony did not specify precisely, if I had known this, I would not have unlocked the bootloader.
david: Do you have a solution for me?
Gramond Justine: We strongly discourage, no solution unfortunately.
David: So you can not fix my phone either through the warranty or not?
Gramond Justine: Absolutely.
david: I sums to be sure I understand, there is currently no way to fix my phone even though I am willing to pay?
Gramond Justine: Yes, because it is no longer under android.
david: Uh false
david: It is the original software
david: I have not changed anything, I just unlocked the bootloader and I saw that my application not working
Gramond Justine: Please wait a moment, I'll find out for you.
Gramond Justine: I confirm, we can not do anything more.
david: can i record our conversation and share it on various forums? So that people know it is better to buy a device from the competition.
Gramond Justine: Thank you for the call for assistance by chat Sony Xperia service. Have a good day.
Your session has ended. You can close this window.
Click to expand...
Click to collapse
Now it is clear, sony mentality has to change, we need to let people know that even sony is not able to repair our phones even though it offers unlocking the bootloader.
Sent from my D5803 using XDA Free mobile app

dahod said:
Gramond Justine: Yes, because it is no longer under android.
Click to expand...
Click to collapse
That made me giggle. But I'm still wondering if you're trolling...

People can avoid this situation by waiting for root on locked bootloader then you can keep the warranty.. by rushing to unlock bootloader you lose quite a few functions..
They do warn you the warranty will be gone which means they are not obliged to repair or restore anything you have done with the device..
Sent from my D5803 using XDA Free mobile app

Iruwen said:
That made me giggle. But I'm still wondering if you're trolling...
Click to expand...
Click to collapse
I would have preferred it to be a joke ... but for now I have a phone with half the features..
Sent from my D5803 using XDA Free mobile app

I doubt that half of the phone's features stopped working after the unlock.

They do warn you the warranty will be gone which means they are not obliged to repair or restore anything you have done with the device..
Click to expand...
Click to collapse
I asked her if sony could fix my phone with or without warranty , and that I was willing to pay if necessary.
she replied that it was not possible
Sent from my D5803 using XDA Free mobile app

Iruwen said:
I doubt that half of the phone's features stopped working after the unlock.
Click to expand...
Click to collapse
O f course I was not talking about features of the phone itself but important features provided by Sony. the phone is usable, but if I buy a sony phone is to have sony function, in which case I buy a cheaper and equally powerful phone
Sent from my D5803 using XDA Free mobile app

dahod said:
O f course I was not talking about features of the phone itself but important features provided by Sony. the phone is usable, but if I buy a sony phone is to have sony function, in which case I buy a cheaper and equally powerful phone
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Every manufacturer does this, not just Sony.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

dahod said:
I asked her if sony could fix my phone with or without warranty , and that I was willing to pay if necessary.
she replied that it was not possible
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
you willingly and knowingly forfeited your warranty when unlocking, so whining about it now is pointless.
This has been known for a long time.

CollinsJ said:
Every manufacturer does this, not just Sony.
Click to expand...
Click to collapse
Actually, HTC does a good job of repairing phones despite unlocked bootloaders.

Iruwen said:
That made me giggle. But I'm still wondering if you're trolling...
Click to expand...
Click to collapse
I'm afraid it's not trolling. Recently I've witnessed a student looking for a Linux activation key on Microsoft's website... (this person is studying informatics)
Sent from my D5803 using Tapatalk

Under European law, a device can't be denied warranty (which runs for 2 years) if it has been broken by manufacturer error, and user actions on software side does not matter.
Rooting, flashing things, unlocking bootloaders shouldn't affect warranty.
Samsung, HTC don't care if you've done that. Make that clear to Sony if you're in the EU.

RainbowSwag said:
Under European law, a device can't be denied warranty (which runs for 2 years) if it has been broken by manufacturer error, and user actions on software side does not matter.
Rooting, flashing things, unlocking bootloaders shouldn't affect warranty.
Samsung, HTC don't care if you've done that. Make that clear to Sony if you're in the EU.
Click to expand...
Click to collapse
can you give me the law which you speak? and actually I live in Europe and specifically in France (often more restrictive)
Sent from my D5803 using XDA Free mobile app

kaimyn said:
Actually, HTC does a good job of repairing phones despite unlocked bootloaders.
Click to expand...
Click to collapse
actually Sony does so as well in most cases. It's just with the unlock they do not have to.
dahod said:
can you give me the law which you speak? and actually I live in Europe and specifically in France (often more restrictive)
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
If there is a (hardware) defect contact sony and they will probably sort you out, at least that is what they have often done in the past - as long as the problem is not related to the unlock! The problem with your lost DRM is not a hardware defect though, and there is no law in the world which would help you in this case.

dahod said:
I asked her if sony could fix my phone with or without warranty , and that I was willing to pay if necessary.
she replied that it was not possible
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
I think they could do something if you're rdy to pay 499€...

dahod said:
can you give me the law which you speak? and actually I live in Europe and specifically in France (often more restrictive)
Click to expand...
Click to collapse
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:EN:PDF
Member States shall bring into force the laws, regulations and administrative provisions necessary to comply with this Directive not later than 1 January 2002.
So it should be local law in every EU member state today.
It's only really helpful within the first six months though:
Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
This does not refer to Sony's warranty though (see Article 6 - Guarantees. In Germany it's called "Gewährleistung", which is often translated to the other terms, but this is wrong. A guarantee/warranty is a voluntary contract, usually between the consumer and producer, while what's defined in 1999/44/EC regulates sales which happen between consumer and seller (unless it's the same company, e.g. when you're buying directly from Sony).

+ for manufacturer warranty, which is voluntary, the manufacturer can set whichever terms he likes

My seller therefore obliged to repair my phone but not the manufacturer. or am I wrong?
Sent from my D5803 using XDA Free mobile app

dahod said:
O f course I was not talking about features of the phone itself but important features provided by Sony. the phone is usable, but if I buy a sony phone is to have sony function, in which case I buy a cheaper and equally powerful phone
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
If you buy a Sony phone (or any other manufacturer) for having a phone to work like a Sony phone then you shouldn't modify it as to keep it a Sony phone (with all functions).
Losing DRM keys (and thereby some functionality) by unlocking the BL is nothing new and wasn't exactly introduced by Sony with the Z3 line only. Further, this forum gives you plenty of information on what it means as well as it is even clearly stated on the Sony BL Unlock Site from where you got the key.
You have indeed willingly and knowingly forfeited your warranty and you expect answers from the wrong people as well, that is the call agent.

You wiped your TA Partiom its gone for good...
Warrenty repair isn't going to magically make it appear again, that's the risk unfortunately you ran by unlocking your BL.
Always do research prior to doing things like this there were rumblings about this before Sony added their 2 cents based on previous xperia phones.

Rooted and screwed....

Bought an edge S7, rooted like I have many of my Samsung devices. (12 of them since 2012).and yes I know the risks. Dropped my phone on table corner and cracked the screen, unusable. So I flashed back to stock and drove to Samsung service centre for a lcd replacement. $336 and a day later I pickup the phone. First thing I notice is a high pitch warning..... Says device is overheating, can't charge, bla, bla bla. So I reboot into recovery and it says device is 90c. Unrealistic temperature, actually impossible. I have flashed many Roms and made lots of androids and it never goes past 42c. I write Samsung repair shop complaining that the device is overheating falsely and I want to bring it back. His response:
Your phone is rooted, it is not performance as a standard function. Only we can replace the mainboard that to solve the issue
Best regards,
So how is this my fault? My edge was working perfectly before I brought it in and now it's my fault it's falsely overheating? Any ideas or advice? Obviously I refuse to pay for something the screwed up. I love Samsung but this is infuriating.

If you live in europe go to consumer protection. If you are currently non rooted and the phone behaves like that, it's obviously got nothing to do with software intervention.

omg it was ok to charge you for the screen... and not telling you is rooted or something back when u ask to bringis back again now its rooted ffs

Brava27 said:
Bought an edge S7, rooted like I have many of my Samsung devices. (12 of them since 2012).and yes I know the risks. Dropped my phone on table corner and cracked the screen, unusable. So I flashed back to stock and drove to Samsung service centre for a lcd replacement. $336 and a day later I pickup the phone. First thing I notice is a high pitch warning..... Says device is overheating, can't charge, bla, bla bla. So I reboot into recovery and it says device is 90c. Unrealistic temperature, actually impossible. I have flashed many Roms and made lots of androids and it never goes past 42c. I write Samsung repair shop complaining that the device is overheating falsely and I want to bring it back. His response:
Your phone is rooted, it is not performance as a standard function. Only we can replace the mainboard that to solve the issue
Best regards,
So how is this my fault? My edge was working perfectly before I brought it in and now it's my fault it's falsely overheating? Any ideas or advice? Obviously I refuse to pay for something the screwed up. I love Samsung but this is infuriating.
Click to expand...
Click to collapse
I've seen a few teardowns with the S7 edge and they probably screwed somthing up when repairing the screen.... Sounds like their fault
... How many days did you have it before it cracked?
Galaxy S7 edge

dbaman said:
omg it was ok to charge you for the screen... and not telling you is rooted or something back when u ask to bringis back again now its rooted ffs
Click to expand...
Click to collapse
Kjc99 said:
I've seen a few teardowns with the S7 edge and they probably screwed somthing up when repairing the screen.... Sounds like their fault
... How many days did you have it before it cracked?
Galaxy S7 edge
Click to expand...
Click to collapse
UPDATE:
They want to charge me another $350 because the mainboard needs replacement. Says I caused the issue because I rooted the phone. Now the phone reads 90C on TWRP in recovery and tells me I am overheating when I power on the phone.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I left the phone with a cracked screen and I come back with this.
How is this my fault???
Rooting does not cause this.

I know this doesn't help but having read so many Samsung after sales service posts of bad experience post S7 launch, it just bolsters my own personal choice of not rooting until warranty is up. I just don't do it myself. I understand why people want to do it, and the risks are accepted but it's exactly for this type of reason, where you get a company who will use root status as an excuse, why I don't.
Sent from my SM-G935F using XDA-Developers mobile app

Did rooting cause this? Not likely. Is it fair? No. Is it widely recognized that Samsung can, and will, use the fact that a phone is rooted to deny warranty coverage. Yes.

Chris_c81 said:
I know this doesn't help but having read so many Samsung after sales service posts of bad experience post S7 launch, it just bolsters my own personal choice of not rooting until warranty is up. I just don't do it myself. I understand why people want to do it, and the risks are accepted but it's exactly for this type of reason, where you get a company who will use root status as an excuse, why I don't.
Sent from my SM-G935F using XDA-Developers mobile app
Click to expand...
Click to collapse
meyerweb said:
Did rooting cause this? Not likely. Is it fair? No. Is it widely recognized that Samsung can, and will, use the fact that a phone is rooted to deny warranty coverage. Yes.
Click to expand...
Click to collapse
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.

When I had a note 2 I sent it to Samsung to repair, I paid and had it repaired but it was returned to me with other issues, Samsung refused to take ownership and it was my word against theirs. Nothing I could do about it.
Sent from my SM-G935F using Tapatalk

Brava27 said:
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
Click to expand...
Click to collapse
Oh I'm not absolving Samsung and as I said, I get why people root right away. Just personally, I don't until warranty is up. Just a choice I make. XDA is much more then just about rooting though.
Sent from my SM-G935F using XDA-Developers mobile app

Brava27 said:
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
Click to expand...
Click to collapse
I don't think he was flaming you for rooting, just explained that Samsung will use rooting against you and that's why he won't root because of this.
I agree with him but I chose to root accepting that Samsung could refuse repair. I recently sift bricked my S7 and knew I couldn't send it to Samsung so i spent days fixing it myself, lookily I did it but if I hadn't, it could have cost me a lot of money. But I accepted that risk when I rooted and I would do it all over again if I had the chance lol

$336 for the screen is way too expensive.

Argue the case with them, be polite and ask to speak to manager.
Failing that Phone them don't give until it's resolved.
Write in explain it was fine prior to screen being replaced.

Is it possible to overheat and damage the cpu or internal components from software changes? unless someone can prove it I thing its very unlikely in your case but maybe not impossible... wish the rest of the world gets it right like Europe and deem rooting a phone not to void the warranty.
nag them till they get sick of you but do be nice, nothing good comes from anger and abuse.

riz157 said:
Argue the case with them, be polite and ask to speak to manager.
Failing that Phone them don't give until it's resolved.
Write in explain it was fine prior to screen being replaced.
Click to expand...
Click to collapse
Oh yes, I have over and over. I even emailed Samsung separately. Hoping for a positive result.
sonhy said:
Is it possible to overheat and damage the cpu or internal components from software changes? unless someone can prove it I thing its very unlikely in your case but maybe not impossible... wish the rest of the world gets it right like Europe and deem rooting a phone not to void the warranty.
nag them till they get sick of you but do be nice, nothing good comes from anger and abuse.
Click to expand...
Click to collapse
It is possible but not as soon as you turn on the phone and it immediately shows 90C which is not possible.
thanhvu233 said:
$336 for the screen is way too expensive.
Click to expand...
Click to collapse
I agree, its absurd. It's like Samsung making money off their customers. Ridiculous.

I would dispute the charges with your CC company until they fix the issue. It sounds like they probably didn't seat the cooling system properly or some other internal board issue.