Related
I was considering getting the HD2 on T-Mobile and i was hoping you guys could answer a question, just how much have T-Mobile customised/branded (or plain messed up) the software on this handset?
I don't really fancy slapping another ROM onto it straight away and losing my warranty, I'm going with T-Mobile primarily out of cost.
Thanks,
Sherbet66
i know some who has the tmob version ! i didnt notice anythin different, apart from the youtube restriction!
which you can remove by calling customer services
in other words ther is no customisation /rebranding !
great stuff, thanks.
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
deeky1 said:
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
Click to expand...
Click to collapse
It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
To be honest the things they have omitted are actually things i could live without, with the exception of the youtube app which is a bit of a pain. Certainly not enough of an issue to potentially void any warranty by installing a cooked ROM though.
Thanks guys,
Sherbet66
I wish they wouldn't do crap like that!
It's like buying a car from a dealership, and the dealership deciding that you only need 3 wheels and a great big sticker on the bonnent advertising themselves...
Look at it this way though, if your in a forum like this your obviously here because your prepared to fix your own phone issues where possible so if it's software you can properly get it fixed by the resources available (not got my hd2 yet but already got the camera fix downloaded, and have a few other bits in mind) or that will be available in future if you don't mind waiting.
If it's a software issue you can't get fixed on here then you probably will still be able to reflash to tmobile before calling tmobile.
If it's a hardware issue then it shouldn't matter what rom you use, and USUALLY as long as it's clearly a hardware issue (I dunno purely say for example a button falls off) then they should still honor it.
deeky1 said:
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
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Click to collapse
If you've got (for example) a T-Mobile phone and you flash a non T-Mobile ROM onto it, then yeah, they won't support it any more, which I kind of get. The idea is that they eventually release the same ROM themselves, with their changes to it (removing this, that and the other and putting a "really lovely" splash screen on it.) When they release that, you can flash that one and they'll still support it.
Basically, if you do anything that they themselves have not recommended, don't expect any help ever again. (You may get it, but don't expect it.)
I've not had a HTC with T-mobile, but do they keep the rom releases coming or do they get one 'they' are happy with and stop releasing new ones? I had to debrand my old n95 (oh my old friend why did that puddle have to claim your life) because of that. They never gave me any grief about the warrenty issues though because of it.
I hate to say it but i strongly suspect that flashing the phone invalidates not only the warranty but also invalidate any insurance i might get too. Don't get me wrong, i am all for flashing phones (and have done so countless times, my current handset was unlocked and flashed 32 minutes after the Courier handed it to me, surely a record) however its the sheer cost of replacing the HD2 which makes me nervous. If T Mobile produced a half decent ROM without buggering it up i'd be happy to run with that knowing i've got some fall back if things go wrong. Maybe I'm getting too old for this game ...
Thanks again.
Sherbet66
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen. If it gets stolen I'm fairly sure the thief won't have checked to see if it was running an official rom or not before stealing it. Besides if it gets destroyed or stolen how will they know what rom version it was running
Look I'm not saying there is no risk at all, or that you definately will or won't get warrenty cover if you flash, IT IS a risk but imho it's a very small risk that you'll be completely caught out.
guys, i beg to differ i am queit sure (deffinite actually) my mate has co pilot trial and you tube installed as standard. not sure about the printer bit!
this i am sure of ! and he got from t-mobile with a staff discount
unless his escaped the rebranding, this cannot be!
apoc286 said:
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen.
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Click to collapse
Whether or not flashing the rom makes it more or less likely that it got run over is irrelevant - any terms put in insurance contracts are strict and under UK law, insurance is a contract of utmost good faith. If they ask you "did you ever pick your nose as a kid" and they find out you lied when you said no, well then they can refuse to pay out on the cover. Doesn't matter that the question or issue is 100% irrelevant to what happened. (EDIT: maybe too extreme an example - I think they have to be able to say a different answer would have affected the premium. The back example below is better )
The best example is with critical illness and life insurance policies. If you said no, I've never had back problems and then they find out you had problem as a 12 year old due to growing pains, they can refuse to pay out when you're diagnosed with breast cancer... (sorry for slightly off topic rant, but insurance companies are bad )
On topic - I got my HD2 this week on T Mobile, but via an internet company rather than direct from them. It doesn't seem to be altered to be t mobile in any way, and seems to be functioning mostly fine. I got a text message from t mobile saying: "To make the most of all the great T-Mobile services on your phone you'll need the correct settings. Simply reply to this text for free and we'll send them to you."
I've ignored this, as I was worried it may end up installing nasty t mobile firmware or something. It usually connects to the internet etc.. fine. The only issue I've got is that sometimes the weather doesn't update and it sometimes seems to lose the data connection. Should I reply to t mobile's message?
I have just got off the phone with a very nice gentlemen from HTC customer services.
He informed me that Vodafone are at current flatly refusing to support the HTC HD2 handset. They have NO plans to release a firmware update for the HD2.
He has had this confirmed by his management team as he gets a number of calls on a daily basis regarding the issue.
I opened a thread on the Vodafone forums informing their customers and am doing the same here on XDA: http://forum.vodafone.co.uk/index.php?showtopic=49175
Feel free to comment in either thread.
*edit* update for those that would like to help: contact [email protected] with the subject line "Vodafone UK and the HTC HD2" explaining your own frustrations.
link to my open letter: http://forum.xda-developers.com/showpost.php?p=5429219&postcount=41
LATEST UPDATE: http://forum.xda-developers.com/showpost.php?p=5472361&postcount=75
Wow, that sucks. Is this because of the iphone launch?
Apple is meddling in isn't it?
Fooking unts..!!! so VF have just been giving us BS all this time.!!!! i can promise that if this is true i will NEVER go with Vodafone agian..!!!
That's pretty shocking really. I wonder if this constitutes some sort of breach of contract that you could use to get out of your contract without having to pay it out? If not then it should.
It was almost certain from the start.
What is a big deal anyway? Just get a goldcard/SSPL/HSPL and flash any ROM you want.
aszu said:
It was almost certain from the start.
What is a big deal anyway? Just get a goldcard/SSPL/HSPL and flash any ROM you want.
Click to expand...
Click to collapse
cus it breaks the warranty
lorin.bute said:
Wow, that sucks. Is this because of the iphone launch?
Apple is meddling in isn't it?
Click to expand...
Click to collapse
Indeed, apparently they said VF had to drop the HD2 to get the iPhone...
aszu said:
It was almost certain from the start.
What is a big deal anyway? Just get a goldcard/SSPL/HSPL and flash any ROM you want.
Click to expand...
Click to collapse
The issue lies with warranty and insurance! Quite a large issue if you are a Vodafone customer.
It shouldnt matter whether or not they are actually stocking the device any longer. After having the HD2 on their books for only two months and it being a new device to market, they must continue to support any firmware updates/fixes for the duration of the contracts of all their customers that have an HD2. This is surely a given?!
If they supply you with hardware that is necessary to use the services they also provide to you then it must be legally binding that they support any fixes (ie firmware updates) for the hardware supplied to ensure that it functions as the manufacturer intended.
beyondthought said:
cus it breaks the warranty
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Click to collapse
How? You can always revert to the 'original version' and if device is so badly broken that you can't revert, HTC staff wouldn't be able to check ROM version as well.
Besides, if there is some clear hardware problem with your device (like broken button or speaker, screen not responding etc) I don't think HTC service is going to complain about ROM version, this would be just idiotic.. Has anyone any experience with HTC service and non-official ROMS? Frankly I don't think HTC cares, software modding is the whole point of getting HTC device in the first place for many, many people. I am also sure they are aware that many operators provide atrocious support for new ROMs and customers don't have any options.
Audio Oblivion said:
The issue lies with warranty and insurance! Quite a large issue if you are a Vodafone customer.
It shouldnt matter whether or not they are actually stocking the device any longer. After having the HD2 on their books for only two months and it being a new device to market, they must continue to support any firmware updates/fixes for the duration of the contracts of all their customers that have an HD2. This is surely a given?!
If they supply you with hardware that is necessary to use the services they also provide to you then it must be legally binding that they support any fixes (ie firmware updates) for the hardware supplied to ensure that it functions as the manufacturer intended.
Click to expand...
Click to collapse
Thats sounds like it should be, can we get out of our contracts though???
i dont want them to offer a **** iphone 3gs, thats for sure! 4G maybe, but thats not out till may/june..
aszu said:
How? You can always revert to the 'original version' and if device is so badly broken that you can't revert, HTC staff wouldn't be able to check ROM version as well.
Besides, if there is some clear hardware problem with your device (like broken button or speaker, screen not responding etc) I don't think HTC service is going to complain about ROM version, this would be just idiotic.. Has anyone any experience with HTC service and non-official ROMS? Frankly I don't think HTC cares, software modding is the whole point of getting HTC device in the first place for many, many people. I am also sure they are aware that many operators provide atrocious support for new ROMs..
Click to expand...
Click to collapse
Speak to Vofdafone..!
Why don't all the vodafone customers make a letter of protest and send it to them? I know it won't do much (because i'm sure apple is paying vodafone), but you can try.
lorin.bute said:
Why don't all the vodafone customers make a letter of protest and send it to them? I know it won't do much (because i'm sure apple is paying vodafone), but you can try.
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Actually there could be enough of us to get on BBC watchdog..!!
beyondthought said:
Speak to Vofdafone..!
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Click to collapse
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair and this whole 'custom ROM voids warranty' babbling is completely up to them.
Again - it would be just idiotic if HTC refused to fix obvious hardware problem because of 'custom ROM'.
It is like getting PC from DELL with Win XP preinstalled, then installing Linux on it and when i.e motherboard of disk fails, claiming warranty from Dell - nothing wrong with it.
aszu said:
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair and this whole 'custom ROM voids warranty' babbling is completely up to them.
Click to expand...
Click to collapse
really, who told you that???
Heres the watchdog link. at the very least, even the threat of going to watchdog should get things moving..
http://www.bbc.co.uk/watchdog/
aszu said:
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair
Click to expand...
Click to collapse
This is true... the phone WILL go to HTC for repair. But that is not the issue. It is an entirely seperate issue that is somehow intertwined. Its all a bit of a mess really.
As a Vodafone customer for more then ten years from both consumer and business side i have never seen such a debacle.
aszu said:
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair and this whole 'custom ROM voids warranty' babbling is completely up to them.
Click to expand...
Click to collapse
When you take out a contract with Vodafone they supply you with a phone that has a vodafone ROM on it. That's basically a stock ROM with some changes, either cosmetic, programmatic, or both. They are then perfectly within their rights to tell you that you will void the warrantly if you modify that ROM or replace it with someone else's. It's like getting a car under warranty and expecting to get it fixed for free, even though you've put a new engine in it.
It has NOTHING to do with HTC. This is part of your agreement with Vodafone.
johncmolyneux said:
When you take out a contract with Vodafone they supply you with a phone that has a vodafone ROM on it. That's basically a stock ROM with some changes, either cosmetic, programmatic, or both. They are then perfectly within their rights to tell you that you will void the warrantly if you modify that ROM or replace it with someone else's. It's like getting a car under warranty and expecting to get it fixed for free, even though you've put a new engine in it.
It has NOTHING to do with HTC. This is part of your agreement with Vodafone.
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Click to collapse
Correct, one size does not fit all. All opperators customise the ROM to suit their needs. Installing a generic ROM from HTC on Vodafone or any other operator for that matter would not only void the warranty but would cause all manner of problems for the support department of each operator. Can you imagine how many customers would brick their device trying to upgrade? Even the most simple of instructions are not often followed correctly.
The Vodafone forum moderators now review all my posts before they display them!! All cus i posted a watchdog link!!
i have unbearable static on my hd2. i sent it to htc repair 2 times and they never fixed the problem. i cant use this phone if it keeps getting static. is there a way of eliminating the static? if not, then i'll have to sue htc for failing to repair it since they havent lived up to the warranty.
Static as in you can't touch the phone as it shocks you or static as in when you're around electronics, they'll make a static sound over your phone?
Skellyyy said:
Static as in you can't touch the phone as it shocks you or static as in when you're around electronics, they'll make a static sound over your phone?
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Click to collapse
static as in static noise. everytime i call someone, theres always static noise. and whats really idiotic about htc is that the repair rep told me that they always test out the phones after they "repair" it. what a joke!
Ok everyone, i got the phone yesterday again from htc repair. and guess what? the phone is still NOT REPAIRED. whats wrong with htc? its been twice so far that i sent in the phone. and they didnt even replace it!
i told the lady rep this morning that they didnt repair it and that its been twice that i sent it. at this point i told her that i'll send the phone in a third time.. but that i better get a replacement or i'm suing.
You'll spend more on a lawyer, paperwork, and the effort in proving that *Your* phone was the problem (and not your provider).
That being said, when it comes to a faulty product that's still under warranty, you'll get more 'flies with honey than vinegar.' Stop trying to threaten them with lawsuits and just keep sending it back till either they send you a working model, your provider stops sucking, or they offer you a refund or another phone model.
Customer Service reps hear "IZ GONNA SUUU!" all the time, and they stop trying to help you the minute you say it. My advice? Stop saying it and keep working the system to your advantage.
apallohadas said:
You'll spend more on a lawyer, paperwork, and the effort in proving that *Your* phone was the problem (and not your provider).
That being said, when it comes to a faulty product that's still under warranty, you'll get more 'flies with honey than vinegar.' Stop trying to threaten them with lawsuits and just keep sending it back till either they send you a working model, your provider stops sucking, or they offer you a refund or another phone model.
Customer Service reps hear "IZ GONNA SUUU!" all the time, and they stop trying to help you the minute you say it. My advice? Stop saying it and keep working the system to your advantage.
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Click to collapse
no, no,.. suing a company in small claims doesnt require a lawyer. if the cost of the phone doesnt exceed a small claims minimum, like $2,500 in nyc (depending on your state), you can file a claim in small claims.
its obvious that you dont know business law. i'll explain. since htc didnt fulfill the warranty, which has been passed to the new owner (me), they are obligated by law to repair it. by law, if a company doesnt satisfy warranty, the injured party has grounds to sue. a warranty is a business contract between parties. in this case, htc broke that contract.
and i'll threaten htc as much as i want since i have that right and dont need permission from you to do so. your tactic of keeping to send back the phone until htc wakes up doesnt work.. it hasnt worked in my case. and why should i waste my time constantly sending in my phone? only cowards do that. believe it or not, customer service exists to lessen the risk of litigation.
my advice? stop defending the company and defend the victim. it looks like youre a fan boy. drop the htc ass kissing and open your eyes.
koolxx said:
i have unbearable static on my hd2. i sent it to htc repair 2 times and they never fixed the problem. i cant use this phone if it keeps getting static. is there a way of eliminating the static? if not, then i'll have to sue htc for failing to repair it since they havent lived up to the warranty.
Click to expand...
Click to collapse
Have you ever tried to load HSPL onto your phone to change the radio-rom? Different radio-roms perform differently; some will not work well in your particular location, which could be a reason for static in your calls.
~~~
Just to weigh in on the consecutive posting 'conflict':
I find it easier and cleaner to view one post with 2-3 quotes and accompanying responses, rather than viewing 3 separate response-posts by the same person. In some ways, I'm sure multi-quoting also saves space on XDA.
T-Macgnolia said:
GRiM-UK said:
Dude, learn how to use the edit button, no need to post 5 times in a row, which is against the rules.
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Dude he is the OP of this thread and he was just tryng to be cutiouse and respond to everyones posts. You want to talk about uncool it is uncool to make a post with such an unneeded and unwarrantied attituide. Yes member koolxx really should have used the multiple quote buttons(not the edit button as you sugested) but he as you are fairly new to XDA and is probably not use to how things work here. But he really did nothing wrong, not as far I am concerned.
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Click to collapse
koolxx said:
GRiM-UK said:
Dude, learn how to use the edit button, no need to post 5 times in a row, which is against the rules.
Click to expand...
Click to collapse
If you were smart you'd see that the edit button isnt needed especially when 5 of my replies were unique responses and not repeats.
Click to expand...
Click to collapse
Nevertheless, the trolls really should stop posting in this thread. If the OP wants to sue, let the OP sue. Additional sarcastic and disrespectful posts are unnecessary, especially if at least one person already did it.
Hey koolxx to change the SPL on your HD2 to HSPL you need to download HSPL 3 or HSPL 4 by DFT. Depending on if you ever want to try to install a NAND Andriod ROM or Window phone 7 is the only factor in deciding wich one to download. HSPL 3 only goes up to HSPL 2.08 wich is what is needed to flash MAGLDR to your HD2 as MAGLDR only supports up to HSPL 2.08 right now. HSPL 4 goes all the way HSPL 3.03 but it is only good for flashing custom Windows Mobile ROMs and deferent radios right now.
After you have made your choice and have down loaded one of the HSPLs. Turn your HD2 off and then hold down the volume down button and tap the power button but continue to hold down the volume down button. This will bring up the bootloader (tri color screen) when you see bootloader you can release the volume down button. Once in bootloader connect your HD2 to your computer via USB cable and wait for the Serial in the white bar at the bottom of the phome screen to change to USB. When you see USB then you can run the utility by DFT for HSPL. The DFT utility will ask you what version of HSPL you want to install choose either 2.08 or 3.03 depending on your personal wants or needs as stated above. Also make sure you select HSPL and not SPL (hint you don't want one that has four zeros at the end). You should see a screen saying we hacked it when the HSPL is sucessfully installed. To check and see if the HSPL is installed simple cut your HD2 off and put it into bootloader and it will tell you your SPL or HSPL also you should see by Cottula in bootloader if you have HSPL installed.
One last thing though. I think you said you are in NYC so you should have a TMOUS HD2 (T-Mobile HD2) The TMOUS HD2 is not like it's EU cousin. It can not be flashed with any old radio version. You have to use a radio version that has a 50 in the third set of numbers example 2.15.50.14 notice the position of the 50. If you flash a radio version with a 51 in that spot it will brick your HD2. As all rules go just about there is an exceotion to this rule. Do not use a radio version that has these numbers in it 2.04.50.xx or 2.05.50.xx as they were used in the test devices for the TMOUS HD2 but also used in regular HD2s as well so they will also brick a TMOUS HD2.
Hope this helps you out koolxx.
koolxx said:
well i'm new to modding. how can i proceed to changing HSPL?
Click to expand...
Click to collapse
Note: flashing HSPL voids your warranty. If you're planning to send it in for further repairs, be aware that you'll have to remove HSPL and restore your phone to a stock SPL+ROM+radio combination before doing so. Not that difficult, but does add some extra work.
Also, at the risk of being labelled a troll, fanboy or HTC employee: either sue HTC or don't, but just threatening to sue will get you nowhere. Do you honestly think anybody you may have talked to actually cares? No matter how pissed of you might be, remaining calm and friendly will get you much better support.
T-Macgnolia said:
Hey koolxx to change the SPL on your HD2 to HSPL you need to download HSPL 3 or HSPL 4 by DFT. Depending on if you ever want to try to install a NAND Andriod ROM or Window phone 7 is the only factor in deciding wich one to download. HSPL 3 only goes up to HSPL 2.08 wich is what is needed to flash MAGLDR to your HD2 as MAGLDR only supports up to HSPL 2.08 right now. HSPL 4 goes all the way HSPL 3.03 but it is only good for flashing custom Windows Mobile ROMs and deferent radios right now.
Hope this helps you out koolxx.
Click to expand...
Click to collapse
thanks, T-Macgnolia. but i think this will void the warranty and will stand against me in my potential case against htc. but, i appreciate the help nonetheless..
koolxx said:
thanks, T-Macgnolia. but i think this will void the warranty and will stand against me in my potential case against htc. but, i appreciate the help nonetheless..
Click to expand...
Click to collapse
Yes koolxx flashing HSPL will technically void the warranty on your HD2. But if you still have to send it in to HTC all you have to do is run the HSPL 4 utility by DFT to revert it back to the original SPL. You see the HSPL utility by DFT allows you to pick what version you want to install inckuding stock SPL versions too. So you are good to give it a try if you want to try a different radio but if it does not help make sure to reflash the original radio you had and then remove HSPL before sending your HD2 back in for repairs.
Thread cleaned. No more nonsense/trolling posts. If you have nothing helpful to say, don't post at all.
@OP...saying you'll sue HTC is just asking for trolls...don't make this kind of claim unless you are 100% serious about it...
the_scotsman said:
Thread cleaned. No more nonsense/trolling posts. If you have nothing helpful to say, don't post at all.
@OP...saying you'll sue HTC is just asking for trolls...don't make this kind of claim unless you are 100% serious about it...
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Click to collapse
the_scotsman, i am seriously thinking about suing htc. i'm not kidding. i never thought this claim would bring so much fanboyism. why would i waste my time and others by making this claim if i'm not serious about it?
also, i shouldnt have to limit my free speech at the whim of trolls. doing so suggests that trolls rule this forum and that you and the other mods are powerless against them. in light of this and with all due respect, instead of reprimanding me through my freedom of speech, why dont you replrimand the trolls themselves who are the ones creating the problem in the first place? theyre the trouble makers, not me. again, i'm saying this out of total respect to you. i'm sure youre a cool guy trying to maintain order here and i dont blame you. but try to understand my stance as well.. have a good one and thanks.
Mod Edit: You obviously didn't bother to heed my warning.
koolxx said:
the_scotsman, i am seriously thinking about suing htc. i'm not kidding. i never thought this claim would bring so much fanboyism. why would i waste my time and others by making this claim if i'm not serious about it?
also, i shouldnt have to limit my free speech at the whim of trolls. doing so suggests that trolls rule this forum and that you and the other mods are powerless against them. in light of this and with all due respect, instead of reprimanding me through my freedom of speech, why dont you replrimand the trolls themselves who are the ones creating the problem in the first place? theyre the trouble makers, not me. again, i'm saying this out of total respect to you. i'm sure youre a cool guy trying to maintain order here and i dont blame you. but try to understand my stance as well.. have a good one and thanks.
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Click to collapse
I recommend that you update your profile to indicate nationality and phone carrier, it will lead to better advice as to what legal options are available in your country - and give better responses overall!
stevedebi said:
I recommend that you update your profile to indicate nationality and phone carrier, it will lead to better advice as to what legal options are available in your country - and give better responses overall!
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Click to collapse
yeah good suggestion.. but i already know the legality surounding my issue. and i got a friend who's a commercial lawyer and hes giving me some advice which is positive. and hes also told me that hes seen hundreds of cases where average people hurt by the injustices of big companies, successfully sued these big companies and won.
sharing my story here is like a release for me. and will likely get others to be aware of how these big corporations act. thanks for the heads up.. i wish i didnt have to go thru legal channels since i love this phone, but htc forced my hand. well, htc will bite the bullet big time.
Doubt that htc will even feel anything of your lawsuit, unless you live in the USA. Overthere, some judges make the most random verdicts.. Furthermore, if no real physical harm has been come to you, the phone producer will most likely have to give you a symbolic dollar or at best, a new phone, and you will end up carrying the costs of the trial, because even if you win, you won't gain a thing, might lose more.. But you are free to try, I'm interested you got my attention. From my personal advice, I would advise you not to.
HectiQ said:
Doubt that htc will even feel anything of your lawsuit, unless you live in the USA. Overthere, some judges make the most random verdicts.. Furthermore, if no real physical harm has been come to you, the phone producer will most likely have to give you a symbolic dollar or at best, a new phone, and you will end up carrying the costs of the trial, because even if you win, you won't gain a thing, might lose more.. But you are free to try, I'm interested you got my attention. From my personal advice, I would advise you not to.
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i dont care if htc will feel anything about the lawsuit or not. who i care about is me, the victim, not htc, a rich company. and i live in the usa. and i dont know where youre from, but in the usa, a warranty serves as a legally-binding contract between buyer and seller. this gives the injured party rights that im sure dont exist in your country. you dont need physical harm to sue, so i dont know what youre talking about. in my case, htc broke the law by breaching the warranty by not repairing the phone.
and, if you really were interested in my issue as you mentioned, you wouldve read the part where i said that suing anyone in small claims court doesnt require any fees outside registration fees where in nyc is $20. i wish you did some research before making a claim about something you obviously know nothing about.
and from your post it seems that consumers are powerless to corporations in your country. i wish your people werent so scared of corporations. i'm not. i understand theyre powerful in your country and wield a lot of power. but i wish you could take legally take a stand against their injustice. i guess i'm VERY lucky living in the usa where we have laws that offer consumer fairness that underdeveloped countries lack. and i wish you werent so negative.
My SGS died yesterday, completely dead. Dont react to charging, nothing. I rooted it as soon as I bought it and used Darkyy ROM, but flashed it with samsungs stock 2.3.3 room after formating it a couple a days back.
Will Samsung be able to detect that I rooted it earlier? and refuse warrenty. It was not "rooted" at the time it died.
Best regards,
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
does it go in download mode or recovery mode ????
Nope, it wont react to anything. Absolutely no signs of life no matter what I do. Battery is charged, or at least it was when it died.
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
JJEgan said:
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
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I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Crap, but I think this is a hardware failure.
Edit: This is from their site:
Q: When i use one of your firmwares and i flash my phone, do i lose my quarantee?
A: Yes and no, if you do it right there will be no problems about guarantee
but if phone get brick under flash you will lose it
PaAra said:
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
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first, can u get download/recovery modes at all
second have u tried the usb jig
now according to my understanding if the reason was hardware failure -as u suggest, it doesnt matter if u rooted the device or not as long as it is under the warranty time
so its their responsibility to repair it for u. having said that, if they could boot the device on its current situation they might start *****ing with u.
finally, my advise is to make sure that it is unrecoverable in any mean before sending it
hope that i helped & good luck
Just act really dumb. Dont tell them anything. Just say it just stopped working. If they ask you what firmware is on it ( which they wont but you never know) just say you updated a while back using KIES and you dont know what firmware it is, just that you think its the latest.
But if they dont ask anything, well dont tell them anything right
Valinorian said:
"Just act really dumb"...
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Shouldn't be to hard
PaAra said:
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Nothing to do with Samsung Original is as provided ny network phone supplier .
Crap, but I think this is a hardware failure.
Technically any non standard firmware invalidates warranty however in practice stock firmware seems to be OK but custom rom will be charged .However it would need to be the correct rom for the phone and Gingerbread has not been released by Samsung yet .
jje
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I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Probably worth trying a jig if you want to be sure it isn't easily fixable. If that doesn't work, then you are probably looking at a new mainboard so current rom would be irrelevant.
(do a search on forums for jig... It is a USB plug with a resistor inside that switches unit into a special mode.)
But I'd think you were safe to send it in, with only a pretty low chance of them wanting to charge you.
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
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And what do u mean by backup of your original firmware? spoof kies to instal the firmware based on your product code?
Just send it in and act dumb.. If it really is a serious hardware fault like you suggest, it's unlikely they would be able to find out what firmware you have installed anyway
JJEgan said:
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
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Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
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My memory was that this firmware was released in UK briefly (not Nordic)... but my memory isn't perfect and I can't remember where I read that, so I could be wrong.
However, that isn't important in this case in my opinion (as you say, this would in theory only help with those in the UK or whichever country it was).
What is more important in this case, is if the hardware is failed to the point where the system won't power on, and needs a mainboard replacement..... then which firmware you have is probably irrelevant, as it is most likely they won't attempt to look. (It is admittedly a gamble though... but one I'd personally take in that scenario!)
Regarding stock firmwares from other countries other than your own, that is a greyer area, as you might still be covered, maybe someone knows better on Samsung's policy on that? Probably depends on how internationally minded they are... but my SGS is a UK unit because I'm from there, but I recently moved to NZ, so if I ever needed a warranty fix, would I have to send it back to the UK with a UK firmware on? Or could I take it here locally with a UK or NZ firmware? If I decided to put an NZ firmware on it, would it make a difference where I could get it repaired?
Beyond the Warranty, there is also consumer law in many countries, and I think if your hardware has failed, but you have an alternative firmware that can be shown to have no impact on the unit, you might still be able to get your unit fixed for free, if your firmware upgrade hasn't caused the mainboard or whatever to fail. Companies try to impose strict rules upon you to cover their backs (and give them plenty of wriggle room to escape liability!), which is fair enough where your modifications damage the unit, but where the changes you make don't affect things, then their rules don't always count. For example, many PCs come with a warranty sticker on which says "Warranty void if removed"... yet in many countries, they can't normally cancel your warranty if you've put more ram in your computer (as long as that wasn't why your machine died!). They might try to tell you that your warranty was void, but they wouldn't get far as it would normally be an unfair clause against your consumer rights. PCs are designed to be upgraded, and they can't make you use their service centre for the job as long as you didn't damage it.
Similar situation with third-party inks on a printer and them saying it might invalidate your warranty. Although admittedly that is a greyer area, as third party inks DO sometimes damage the printer. Say if a motor died, they couldn't claim your third party inks did it so your warranty is void, unless there was evidence that the inks had leaked and corroded something.
Not sure if anyone has tested this situation in practice though by speaking to consumer law experts if a warranty was ever turned down because of a custom rom. I'm sure someone who knew the law would be able to advise better where that line was. I can see that a new rom could be seen as modifying the unit for purposes which it wasn't designed for... but equally you could probably argue that the custom rom was fixing errors the manufacturer had left in which made the unit not function as intended (like GPS fixes etc), and therefore shouldn't invalidate the warranty.
If I was the OP in this case, I'd send it in and take the risk, especially since it is a stock firmware (even if it was not installed by Kies).
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
I have a friend who works for HTC in a repair centre. Don't know about Samsung, but he says they (in his centre) rarely check the software version of the phone, eventually they reflash it with stock firmware and that's it.
From what I've read, it does seem like a hardware malfunction. Send it in for repair and tell them it just died
JJEgan said:
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
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You might get turned away in the first instance, but that doesn't mean that the service centre are right from a legal perspective. And it doesn't mean you couldn't argue your case and succeed in getting it fixed for free. I admit it is a grey area... but I personally wouldn't accept their position if they turned me away for having a custom rom on there if I felt I could show that it hadn't caused the problem. Equally, I would only return it without stock rom in the first place, if there was no way to return to stock... and that means a serious hardware failure or a software bootloader one. The software one wouldn't leave me a leg to stand on, and the hardware one I'd fight every time!
But then I'm also a cautious soul too, and have so far only used Kies to update, and am therefore currently on JPY... but the custom roms will come at some point!
Thank you all for advices
I contacted the shop where I bought my SGS and they again contacted Samsung. I am to send my SGS to them and then wait for "judgment" I guess. Hope ofcourse they want refuse warranty, but if they do I have no idea how much it will cost me, probably be better off buying a SGS II (doubt my wallet will allow that though.... )
Let you know what happens.
Again thanks for advices
I bricked my SGS twice. Nothing worked anymore.
Went back to the retailer where i bought it and simply told them: It crashed and would not react anymore to any hardware buttons of what so ever.. AND!.... twice the sended it to repair without any charge. So it wil be most likely that they will reflash it for you for free
Mine was reflashed twice
I bricked mine twice (rooted my phone and did a bit to much of modification) and twice they flashed new firmware to it.. without any costs. (told them a stupid lie )
I personaly think that if your phone does not boot, how can they see what you've done to it.
So most likely that will be your case to.
After rooting and flashing my SGS2 loads off times and the counter was on over drive I installed Resurrection Remix pro v1.1 and though this would be the last flash, everything was great with it and I really looked cool but then things started going downhill. First the camera went down and so did the camcorder app and then the wifi as well so I thought ok go back to stock and start again, then when I was flashing stock the phone just froze so I took the battery out, put it back and tried to restart it but it didn’t…….I tried everything to get it working with no luck and I thought **** the warranty is void, idiot, what am I gonna do, so this is why I have an A level in lying. I rang Samasung up and spoke to a lovely lady from India call centre, as you do, told her it won’t start up, no lights, sound nothing and what I said to her is that I was trying to download the new ICS from kies, said it started to install it and after about 5 secs the phone went dead, anyway Samsung posted out a pre-paid jiffy bag the next day and in the description problem I wrote about what I’d done and posted it off the same day thinking $HIT what have I done, I’m gonna get it back with Samsung telling me to shove the phone up my arse. Anyway 5 days later the delivery turned up at the house and I was shaking, sweating and crying so I thought I’ll take it out the bag without reading the documentation etc and just try and turn the phone on and guess what lol lol lol it was fixed, my heart nearly missed 100 beats, couldn’t believe it or am I just lucky guys cos I feel damn lucky but now my only problem is I’m scared to death of flashing any new custom rom in case it happens again and can’t download anything using kies so I guess it’s just me, the mobile and touchwiz gingerbread ****e lol hope this helps people.
Kies is always a good excuse .
Two choices one stick to Kies or two join XDA development take all the precautions read the faqs and instructions and take the very slight risk of bricking or paying for warranty .
jje
Couldn't you have reset the counter with a USB jig or something? Before it hit too many flashes?
thanks
Hope i'll never to have to use that kies get-out-clause again but have bricked it loads of times but my best friend "jig" helps me out lol
but the phone went down when I flashed it so didnt have chance to jig it and that's why I was ****ting meself but all ended fine thank fuk
JJEgan said:
Kies is always a good excuse
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Committing fraud is never a good excuse. I'm disappointed how often that is recommended here, especially given the rules.
9. Don't get us in trouble.
Don't post copyrighted materials or do other things that will obviously lead to legal trouble. If you wouldn't do it on your own homepage, you probably don't want to do it here either. This does not mean we agree with everything the software piracy lobby try to impose on us, it simply means you cannot break any laws here, since we'll end up dealing with legal hassle caused by you. Please use common sense: respect the forum, its users, and those that write great code.
I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!
well lovely samsung installed the 2.3.6 official when i started it up, better get used to that now lol
Prankey said:
I have been writing up here that custom flash counter do not have any reference to warranty irrespective of big shots here using their overclocked brain claiming that it voids the warranty.
Only thing to know is that if Samsung finds you have custom firmware, they will install the official and check the phone. If they find the phone defective on stock firmware, they will proceed with regular warranty claims as usual. THAT IS IT!
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Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje
If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.
Cool story bro. Good thing you got your phone back and running
Sent from my GT-I9100 using xda premium
JJEgan said:
Completely wrong why would Samsung send out a letter to service centres stating that custom roms and root both void warranty and to look on the phone for root applications .
Why would their be reports of service centres actually turning customers away with root or custom phones .
Why would XDA mods constantly state that this will void your warranty .
Why was my SGS rejected under warranty as it had a custom firmware .
Why say it does not void warranty when the warranty conditions says it does . Even if users get away with custom or rooted roms .Its wrong to say hey guy its not against the rules and even more so when you are not going to back their rejected claim with the money to pay for a repair or are you .
jje
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No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!
prankey
so what your saying is that rooting or custom roms dont void warranty then
buy an iphone
Sent from my SGS2 powered by cm9 love
mikeinhull said:
so what your saying is that rooting or custom roms dont void warranty then
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I think the only safe conclusion to draw from the above is 'opinions differ'.
iPhone lol never, only like the best not the worst
Gustopher we need to know what we can or cant do on OUR phones dont we
rdubyah said:
If you were seriously "I was shaking, sweating and crying" from a cell phone than you need to seek immediate medical and psychological help.
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well being a Yank rdubyah you'd know all about sweating
Prankey said:
No where in the warranty terms and condition it stays that custom ROMs void warranty. Also there is NO WHERE stated in the custom flash counter that it voids the warranty. I know its bit of a gray area and Samsung CAN turn down warranty repairs/replacement/refunds, however through appropriate escalations and contacting the right people certainly should help as there is no way Samsung can say that you "rooted your phone? hell its you who infected it with the deadliest virus and its about to explode so no warranty for that!".
I am not telling folks here that we should encourage others using custom firmware/kernels, but only telling to use them with caution but don't ASSUME that it voids the warranty just because you use them. I have dealt with Samsung and still do with open issues never resolving, I take a refund and move on. Custom firmware or not, I ensure that I use the phones with utmost care and keep them like new with even a scratch but use it at maximum of its potential while also not living with Samsung's strictly official ROMs as they miss about half the features I would want to have on my phone.
Remember - Samsung themselves release source code for their Kernels and put Open Source Android on these phones. Restricting ourselves to their official ROM only guarantees seemless warranty support, taking a diversion do not imply it voids the warranty. While I agree that we should seek support only when having official ROM without root, custom ROM counter doesn't mean it voids the warranty anyway!
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Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje
JJEgan said:
Not going to even bother replied to this question hundreds of times posted the official Samsung letter re root etc even read the warranty in full .
Your choice and any other idiot that wants to avoid the facts and take the risk .
jje
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thanks for replying, now who's the idiot lol