Related
Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
My phone has been half broken for the better part of 3 months because i partitioned the internal sd and lost half my touch screen and the buttons on the bottom of the phone. So i got it fixed thanks to kermit and bongd and now im on 4.1.5.7 and I didn't do the newer update yet. My question is now what's the latest and greatest for the atrix as far as roms go. I used gingerblur in the past but its been 3 months so im wondering what you guys are using now
Sent from my MB860 using XDA App
moto 2.3.4
+1
lsxrx7 said:
moto 2.3.4
Click to expand...
Click to collapse
Sent from my MB860 using XDA App
Start here:
http://forum.xda-developers.com/showthread.php?t=1142674
I just can't see losing the warranty on my phone..
They never said it would. Just that it MAY.
ChumleyEX said:
I just can't see losing the warranty on my phone..
Click to expand...
Click to collapse
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
Can always go stock if u need to have the phone fixed through moto. I thought I read that the leaked 2.3.4 wasn't necessarily made for atrix and alot of things didn't work fully? And thanks for the info
Sent from my MB860 using XdA App
4.1.83 is the last official build for att, has been out for awhile and is very stable, no reason not to go to that.
Soon the 2.3.4 update will be out officially, tell then we can just wait.
and the same players are pretty much the same, higher version numbers but gingerblur, grayblur, gladiatrix are still the favorites.
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
In regards to "whats best" 1.8.3 with gingerblur imo is the best option if you arent willing to do some tweaking and play with the unlocked bootloader and 2.3.4. If you are however, then unlocked, rooted, 2.3.4 is the shiznit.
Conversation is winding up on the Motorola forums, and one of the forum managers, Mark, has indicated a survey will go out very soon, (soon being in the next few days), for soak testing the 2.3 update.
Looks like they may aim for very early July, if not end of this week, to start pushing out soak test beta updates.
pyro254750 said:
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
Click to expand...
Click to collapse
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
CaelanT said:
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
Click to expand...
Click to collapse
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
pyro254750 said:
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
Click to expand...
Click to collapse
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
ceo.mtcl said:
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
Click to expand...
Click to collapse
How so, I love my phone? I won't suffer in the least from whatever I'm not doing.. lol
I don't have to have the latest and greatest hack or mod that's going around so that I can impress people.. My phone does everything I've needed of it so far (with rooting) and saving whatever money I can if it breaks within the warranty period is a no brainer.. Yes maybe it could look cooler or run just a tiny bit faster (I also can wait for the official at&t update for some of that) but nothing looks cooler than a working phone and $400 in my pocket..
CaelanT said:
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
Click to expand...
Click to collapse
im sure they do. My opinion is based on my experiences with insurance in the past, specifically a phone that was returned due to water damage, but the water sensors did not trip (clearly damage that voids warranty), and yet it was replaced and i never heard anything from HTC or att regarding the water damage. It was inspected by a low level tech support representative to determine it could be replaced under warranty, the inspection consisted of removing the back panel and checking the water markers and determining the phone wouldnt power on. a more thorough investigation by htc would have revealed water damage, so either they did not inspect it, but rather just junked it, or they did not pursue reimbursement for the phone once they determined it was not warrantable. two different comanies, two different problems, but same concept. Just because its not warrantable, doesnt mean it wont be replaced under warranty. I would never suggest someone rely on this happening of course, just pointing out that it DOES happen.
Warranty claims are handled by the carrier. If the phone is deemed to be abused/damaged/hacked during the replacement process, you will be billed for the replacement handset's cost. If they don't find the cause during this process, the phone is grouped according to the level of damage and sent off to be refurbished/parted out/recycled, and you are in the clear.
The insurance process is handled by a third party, and covers pretty much ANYTHING that you could do to your phone. They don't care what you've done to it, because by that time you've already paid for the refurbished replacement via your monthly fee & deductible.
That being said.. I'm not encouraging anyone to commit fraud, nor do I guarantee results, but I work in the industry and have a lot of experience with thes issues. IMO, if you're trying to get a warranty replacement for your bricked phone, you're abusing the system. You knew what you were getting into when you started flashing/hacking/modding, and therefore the problem is clearly not a 'manufacturer's defect', which is what warranties cover.
Insurance on the other hand, is there to cover anything. If you're allowed to plunge your phone into the toilet, or toss it out of a moving vehicle, and still get a replacement, then flashing & bricking are certainly deserving of coverage as well. I have a feeling with all these manufacturers releasing unlocked bootloaders we'll see some more fine print added to our policies in the near future.
Just my experience & 2 cents. Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
zoso28 said:
Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
Click to expand...
Click to collapse
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
CaelanT said:
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
Click to expand...
Click to collapse
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
zoso28 said:
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
Click to expand...
Click to collapse
One can always flash back to 4.1.8.3. Are you willing to mess with CWM on Froyo?
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
get a warranty, yeah its a possibily. And yes every phone has issues. I LOVE my atrix and would not trade it for any other phone at that time. Every batch of phones are going to contain a bad set. Be happy its your motorola Atrix with its touchscreen, and not your Toyota breaks.
Ugh first world problems.
netter159 said:
get a warranty, yeah its a possibily. And yes every phone has issues. I LOVE my atrix and would not trade it for any other phone at that time. Every batch of phones are going to contain a bad set. Be happy its your motorola Atrix with its touchscreen, and not your Toyota breaks.
Ugh first world problems.
Click to expand...
Click to collapse
Lmfao Toyota...
When life sucks I just enjoy the head
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
.... you lost your warranty.... cause you unlocked it? If that's the case, you do realize that unlocking/rooting has to be proven to be the cause of the issue, right? If you rooted and unlocked your phone, and the screen has taken a crap.... then i don't see any possible way they can deny a claim. Magnusson-Moss Warranty Act. It'd be like buying a new intake for your car, your radio take a sh*t, and they'd say "Nope... you replaced your engine intake, so your warranty is void and you have to pay for the replacement". It can't be done.
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
elementaldragon said:
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
Click to expand...
Click to collapse
QFT
10 char
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
It sounds like something you flashed screwed up your PDS partition. If you have a backup of it, try restoring it.
Edit: http://forum.xda-developers.com/showthread.php?t=1131649
elementaldragon said:
.... you lost your warranty.... cause you unlocked it? If that's the case, you do realize that unlocking/rooting has to be proven to be the cause of the issue, right? If you rooted and unlocked your phone, and the screen has taken a crap.... then i don't see any possible way they can deny a claim. Magnusson-Moss Warranty Act. It'd be like buying a new intake for your car, your radio take a sh*t, and they'd say "Nope... you replaced your engine intake, so your warranty is void and you have to pay for the replacement". It can't be done.
As for the other things... uuh.... you knew the bootloader was locked when you bought it... and nobody ever had any word that the bootloader was going to be OFFICIALLY unlocked by anybody. As for live wallpaper... i've never had an issue with it, although i rarely use it since i don't see the point in wasting battery life to have a bit of animation to my background that, unless i'm staring at my home screens for extended periods of time, i never see.
Click to expand...
Click to collapse
Can't you reflash your phone and relock it?
got it in canada before it came out from another country, called motorola and they said I have no warranty since I'm not in the country I bought it from. not related to unlocked/flashing.
I accept responsibility for not having the warranty, it's my fault. I just want to warn people that there is an issue with a (albeit probably small) subset of atrix's produced.
zeotrope said:
got it in canada before it came out from another country, called motorola and they said I have no warranty since I'm not in the country I bought it from. not related to unlocked/flashing.
I accept responsibility for not having the warranty, it's my fault. I just want to warn people that there is an issue with a (albeit probably small) subset of atrix's produced.
Click to expand...
Click to collapse
Looks like it's time for a vacation to the states.
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
coolnow said:
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
Click to expand...
Click to collapse
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
jgc121 said:
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
Click to expand...
Click to collapse
i use the 1.3 ghz kernel because between my 5 screens full of widgets and my live wallpaper, the 1.1 ghz kernel caused me to have a slight lag after changing screens. 1.3 ghz kernel gives me a completely smooth experience, no lag anywhere. my phone doesn't overheat either which happened in earlier versions of the kernel.
jgc121 said:
The current CM7 Beta is extremely stable - I've been running it for several weeks now and have had absolutely 0 issues. the only things not working are the fingerprint scanner and WebTop. small potatoes if you ask me... I average 2-3 days per charge on my battery on this version of CM7. I use the kernel that it comes with at 1.1Ghz - no need for anything higher than that as you will see NO real world gains - only gains you will see are in benchmark apps... who cares about that...
Click to expand...
Click to collapse
Sounds great! Will probably take the plunge next week or sooner, just itching to try it! I'm used to the fingerprint unlock for ages now, don't know if it will feel the same without it (for now!) Battery life on Motoblur crap is not good for me, although it has constant 3g and Wifi at home with sync 24/7 and i do heavily use it. Actually, scratch that, the battery is still awesome for how much i use it!
coolnow said:
As Jotokun posted, this issue is known to be caused by the PDS partition being corrupting after flashing. Hope you made a backup of everything before you started. No? Was that the Atrix's fault too?
My cousin who bought this phone in May has no problems whatsoever. He's 100% happy with it and never stopped boasting about it until i finally bought it and was amazed by it. The funny this is that we're still on stock firmware, waiting for a stable CM7. Can't wait!
Click to expand...
Click to collapse
if your cousin is happy with the phone then i'm happy for him. but i didn't have a good experience with it. all i'm doing is sharing my thoughts, no need to get defensive.
i also experienced this weird grey ring that appears about 1mm away from the screen. it has steadily gotten worse over the last 3 months.
tried the PDS partition fix, didn't do anything. thanks for the suggestion though.
zeotrope said:
This will be my last week with this phone, I've had it since April. Everything was fine until about a month ago when the touchscreen started to go all wonky. Actually that's not true, I'm disappointed it can't even use LWP without the whole thing studdering, or how the bootloader was locked down for half the time I've had it.
I tried flashing a new rom, wiping data, installing the 'touchscreen booster' app (which worked well for a few days, but the screen has kept deteriorating). Nothing worked. I never dropped this phone the entire time I've had it. It has a defect, and I'm not the only one that has it. Motorola's forum has a thread 10 pages long with people talking about the ****ty build on their screen.
I got this phone from the USA (I'm from Canada) at full price and unlocked it, I have no warranty -- my fault. Anyways, I'm not sure why I wrote this, but this will be my last motorola phone.
tl;dr If anybody is thinking of buying this phone, I advise you to make sure you have a warranty, or better yet, don't buy it.
Click to expand...
Click to collapse
Nice story. Thanks for sharing.
Good bye
Sent from my MB860 using XDA App
ITT people who think their ego is under attack because of a phone.
zeotrope said:
ITT people who think their ego is under attack because of a phone.
Click to expand...
Click to collapse
Actually it looks like you're the one whose feelings got hurt. First, your post's title "Warning: shoddy touchscreen - phone unusable"? Is this your phone or the Atrix, in general? Second, you warn who? Somebody who might buy this phone at a full price from another country and doesn't have warranty because of that?
And then you end your cry with "You better get warranty on this phone, or better not buy it" crap... because of...? From what I know any Atrix comes with 1 year full manufacturer's warranty so that shouldn't be a concern.
If you're having problems with your phone, just say it that way "my Atrix is crap". I'm perfectly fine with mine the way it came out of the box, afterall it's just a phone I'll probably change in a year or so.
Sent from my MB860 using XDA App
slimslim said:
Actually it looks like you're the one whose feelings got hurt. First, your post's title "Warning: shoddy touchscreen - phone unusable"? Is this your phone or the Atrix, in general? Second, you warn who? Somebody who might buy this phone at a full price from another country and doesn't have warranty because of that?
And then you end your cry with "You better get warranty on this phone, or better not buy it" crap... because of...? From what I know any Atrix comes with 1 year full manufacturer's warranty so that shouldn't be a concern.
If you're having problems with your phone, just say it that way "my Atrix is crap". I'm perfectly fine with mine the way it came out of the box, afterall it's just a phone I'll probably change in a year or so.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
no need to get so emotional. my atrix is crap. i'm letting people know that some of these phones have an issue. it's probably a small percentage, but they should be wary if they are getting it with no warranty. i'm trying to help people out.
i'm not sure why it matters so much to you. if yours works fine then i'm happy for you. but i had a lot of issues and other people have as well.
The issue with the touchscreen going wonky is caused by a corrupt PDS partition. There's a thread with a PDS image that you can fastboot over to your phone if you didn't back up your PDS partition.
Happened to me when I was jumping around from ROM to ROM constantly. Lost use of the capacitive buttons and the touchscreen was completely uncalibrated. To make your life easier, just don't sbf back and lose your software unlock. I was not able to fastboot to the PDS after sbf until I did the unlock again even though my phone was already unlocked.
Sent from my MB860 using XDA App
So my phone started acting bananas within a week or two ago. Bluetooth no worky. I'm rooted and all tht good stuff. Fixed my cracked digitizer at one point. Had the phone since last march. I love the phone. Well...like I said, it went berserk on me recently. Can barely text without writing like a million monkey landed on the qwerty. Bluetooth no worky. So I took out my back up iPhone. And took atrix to AT&T. Good news. Today was my last day of my warranty. Bad news. Im using iPhone till new phone shows up. Scary news. My phone is rooted. Will they charge me when they get it and see it was rooted????
Nah, you're good.
Sent from my MB860 using xda premium
Judging by the symptoms, your digitizer got screwed again.
Obviously this has nothing to do with rooting, so this shouldn't affect your warranty in any way.
Unlocked bootloader on the other hand might tip them off. But still unlikely.
I doubt they will care about software modifications when your issue is with the hardware.
Sent from my MB860 using XDA App
I'm so unsure though. Been looking fr hw to revert it back to unlocked or put the stock stuff back in it. No one has a legit true answer tht "yea, they don't care because it happened to me and I still got my new phone"
It's always speculation. I feel like I'm the only one with an atrix to ever b in this situation.
Either way thnx fr the replies.
My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.
JdgM3NT4L said:
My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.
Click to expand...
Click to collapse
Of course warranty won't work for your son. His phone went in the POOL! First thing they check is for water damage. Not the same issue as the OP!
OP..........pity you didn't take phone for repair while still under warranty. I doubt you would have had a problem getting it fixed/replaced.
i got it to att on the last day of my warranty, i received a new locked atrix. now i got to send my unlocked one in, but i want to lock it again, im afraid if they see its unlocked ill be charged.
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
mbloomer04 said:
This covers an issue that I've seen asked time and time again with no definitive answer given.
I suppose this isn't an answer but merely my experience
Last monday my note 2 fell out of my pocket and my screen subsequently was destroyed, not just cracked but full on chunks of glass missing. I am insured by Halifax who like most banks in the UK (Barclays, TSB, Nationwide, co-op etc) use Lifestyle Services Group Limited (LSG) to deal with their insurance.
My device was rooted with CM11 and I was using CWM recovery, after searching for an answer to would this affect my insurance, i found nothing that really helped me with LSG, in fact the only things I did find were 100s of general complaints about them trying to get around doing repairs, they didn't fill me with hope.
so biting the bullet I notified them of the damage, made a Nandroid, did a factory reset and sent my phone away on Tuesday :fingers-crossed: .
On Wednesday evening I received an email saying my phone was being returned to me and a tracking number but nothing else. Upon arrival I found a letter saying my "device has been repaired and updated" and a brand new Note 2
after installing CWM again and restoring my phone is perfect again. So if anyone out there has similar concerns to those that I had about root and insurance I hope this gives you a bit of peace of mind. :highfive:
Click to expand...
Click to collapse
Does the Note 2 have KNOX? and what did you flash counter say?
dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
Click to expand...
Click to collapse
Stock android on the note 2 does have KNOX yes, however obviously when I rooted and installed CM11 it no longer did.
the flash counter changed to 1
The phone I received back from them was back on stock android, and the flash counter read as 0 again
dangerousbadger said:
Does the Note 2 have KNOX? and what did you flash counter say?
Click to expand...
Click to collapse
so aye they did repair it even with my flash counter having been tripped
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
apuntigam said:
I imagine that it was an easy decision for them to make because the screen breakage had nothing to do with whether the phone was rooted or not. If they'd refuse to repair it and you'd taken them on, it would have been very hard for them to defend themselves.
However, if your phone dies because of a software/hardware issue and it's rooted and/or has a custom ROM installed, they might argue that your actions (i.e. rooting, etc) led to the device failing. And they might then enforce their "warranty void" policy. So people just need to be careful in that situation, and not be too disappointed if their claim is rejected.
Glad you had good luck tho!
Click to expand...
Click to collapse
aye, the whole warranty void issue was where I believed they could turn me down.
in the past I've claimed on the warranty twice (still using stock) and both times have only at the last minute remembered to swap the back panel to the original as the one at the time had a palm stone wireless charging plate in it which I'm sure would have resulted in them sending it back untouched