Database Users

My Experience with Replacing the Nexus

Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!

bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..

I have been consistantly checking mine as well. This sucks

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.

melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC

ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.

Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.

melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC

I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year

ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...

DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.

Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.

kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....

melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.

as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.

I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.

That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.

I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.

i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.

Latest and greatest for atrix?

My phone has been half broken for the better part of 3 months because i partitioned the internal sd and lost half my touch screen and the buttons on the bottom of the phone. So i got it fixed thanks to kermit and bongd and now im on 4.1.5.7 and I didn't do the newer update yet. My question is now what's the latest and greatest for the atrix as far as roms go. I used gingerblur in the past but its been 3 months so im wondering what you guys are using now
Sent from my MB860 using XDA App

moto 2.3.4

+1
lsxrx7 said:
moto 2.3.4
Click to expand...
Click to collapse
Sent from my MB860 using XDA App

Start here:
http://forum.xda-developers.com/showthread.php?t=1142674

I just can't see losing the warranty on my phone..

They never said it would. Just that it MAY.

ChumleyEX said:
I just can't see losing the warranty on my phone..
Click to expand...
Click to collapse
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.

Can always go stock if u need to have the phone fixed through moto. I thought I read that the leaked 2.3.4 wasn't necessarily made for atrix and alot of things didn't work fully? And thanks for the info
Sent from my MB860 using XdA App

4.1.83 is the last official build for att, has been out for awhile and is very stable, no reason not to go to that.
Soon the 2.3.4 update will be out officially, tell then we can just wait.
and the same players are pretty much the same, higher version numbers but gingerblur, grayblur, gladiatrix are still the favorites.

My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
In regards to "whats best" 1.8.3 with gingerblur imo is the best option if you arent willing to do some tweaking and play with the unlocked bootloader and 2.3.4. If you are however, then unlocked, rooted, 2.3.4 is the shiznit.

Conversation is winding up on the Motorola forums, and one of the forum managers, Mark, has indicated a survey will go out very soon, (soon being in the next few days), for soak testing the 2.3 update.
Looks like they may aim for very early July, if not end of this week, to start pushing out soak test beta updates.

pyro254750 said:
My thoughts on warranty are that unless its obvious that its been tampered with (specifically that it says unlocked when first powered on), then warranty would not be an issue. All reports ive seen say that when flashing back to a stock 1.8.3 sbf, that unlocked disappears, even though the bootloader may still be partially unlocked. On top of that, in most cases, if the phone is damaged beyond the ability to repair with a sbf flash, its probably not going to be functional enough for the unlocked status of the bootloader to be determined in the first place. there is always a chance, but imo its very minimal.
Click to expand...
Click to collapse
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!

CaelanT said:
Unlock does disappear when you flash back, but where do you think all the refurb phones come from?
They go back to Moto, who run diagnostic software and tools to determine what, if anything, needs to be repaired before they send the phones back out as refurbs. They will see right away it is unlocked, and if it voids your warranty, expect a bill from them, or your carrier, after the fact. This happened to an ex of mine a couple of years ago where she was billed the full value of the replacement phone by AT&T after they found she had messed with the one she sent back. That was a Moto phone also.
Sure, if you run over your phone with your car you will be ok, but what if it's something simple like the screen goes out, power button stops working, etc.?
If people are worried about voiding their warranties, they have every right to not risk their warranties, and also to not listen to stupid advice telling them they, (Moto, AT&T, whoever), will probably never know!
Click to expand...
Click to collapse
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.

pyro254750 said:
As i stated in my post, that was just my opinion, i never deemed it to be fact. Id also like to add, that i was referring to att tech support, and replacement being done under att insurance, NOT motorola direct.
Click to expand...
Click to collapse
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.

ceo.mtcl said:
Lol, sux to be you then.
Sent from rooted Atrix on 2.3.4 with unlocked bootloader using xda premium app.
Click to expand...
Click to collapse
How so, I love my phone? I won't suffer in the least from whatever I'm not doing.. lol
I don't have to have the latest and greatest hack or mod that's going around so that I can impress people.. My phone does everything I've needed of it so far (with rooting) and saving whatever money I can if it breaks within the warranty period is a no brainer.. Yes maybe it could look cooler or run just a tiny bit faster (I also can wait for the official at&t update for some of that) but nothing looks cooler than a working phone and $400 in my pocket..

CaelanT said:
Yup, and AT&T doesn't just junk them. They return them for evaluation/repair. Doesn't matter if your replacement is through insurance. They still repair and sell as refurbs if possible.
Click to expand...
Click to collapse
im sure they do. My opinion is based on my experiences with insurance in the past, specifically a phone that was returned due to water damage, but the water sensors did not trip (clearly damage that voids warranty), and yet it was replaced and i never heard anything from HTC or att regarding the water damage. It was inspected by a low level tech support representative to determine it could be replaced under warranty, the inspection consisted of removing the back panel and checking the water markers and determining the phone wouldnt power on. a more thorough investigation by htc would have revealed water damage, so either they did not inspect it, but rather just junked it, or they did not pursue reimbursement for the phone once they determined it was not warrantable. two different comanies, two different problems, but same concept. Just because its not warrantable, doesnt mean it wont be replaced under warranty. I would never suggest someone rely on this happening of course, just pointing out that it DOES happen.

Warranty claims are handled by the carrier. If the phone is deemed to be abused/damaged/hacked during the replacement process, you will be billed for the replacement handset's cost. If they don't find the cause during this process, the phone is grouped according to the level of damage and sent off to be refurbished/parted out/recycled, and you are in the clear.
The insurance process is handled by a third party, and covers pretty much ANYTHING that you could do to your phone. They don't care what you've done to it, because by that time you've already paid for the refurbished replacement via your monthly fee & deductible.
That being said.. I'm not encouraging anyone to commit fraud, nor do I guarantee results, but I work in the industry and have a lot of experience with thes issues. IMO, if you're trying to get a warranty replacement for your bricked phone, you're abusing the system. You knew what you were getting into when you started flashing/hacking/modding, and therefore the problem is clearly not a 'manufacturer's defect', which is what warranties cover.
Insurance on the other hand, is there to cover anything. If you're allowed to plunge your phone into the toilet, or toss it out of a moving vehicle, and still get a replacement, then flashing & bricking are certainly deserving of coverage as well. I have a feeling with all these manufacturers releasing unlocked bootloaders we'll see some more fine print added to our policies in the near future.
Just my experience & 2 cents. Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB

zoso28 said:
Personally i'm waiting for the official GB att release, because at least then when I unlock my phone I'll be doing it with the blessing (and testing) of the manufacturer, and therefore much less likely to screw myself with an incompatible version of GB
Click to expand...
Click to collapse
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!

CaelanT said:
Not to mention the 30+ threads at the moment with people complaining about problems with their Hong Kong 2.3.4 build, and looking for solutions!
Click to expand...
Click to collapse
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.

zoso28 said:
Exactly!! I'm just beginning to learn about android development and definitely not ready for such an experimental build. It amazes me how many people are willing to mess with their ROMs without knowing what they're doing. I'm taking the time to read everything I can find on here before I start experimenting with adb/rsd/fastboot/etc.. Hopefully i'll be ready to go when the official build is released.
Click to expand...
Click to collapse
One can always flash back to 4.1.8.3. Are you willing to mess with CWM on Froyo?

Phone Dived!

So my phone started acting bananas within a week or two ago. Bluetooth no worky. I'm rooted and all tht good stuff. Fixed my cracked digitizer at one point. Had the phone since last march. I love the phone. Well...like I said, it went berserk on me recently. Can barely text without writing like a million monkey landed on the qwerty. Bluetooth no worky. So I took out my back up iPhone. And took atrix to AT&T. Good news. Today was my last day of my warranty. Bad news. Im using iPhone till new phone shows up. Scary news. My phone is rooted. Will they charge me when they get it and see it was rooted????

Nah, you're good.
Sent from my MB860 using xda premium

Judging by the symptoms, your digitizer got screwed again.
Obviously this has nothing to do with rooting, so this shouldn't affect your warranty in any way.
Unlocked bootloader on the other hand might tip them off. But still unlikely.

I doubt they will care about software modifications when your issue is with the hardware.
Sent from my MB860 using XDA App

I'm so unsure though. Been looking fr hw to revert it back to unlocked or put the stock stuff back in it. No one has a legit true answer tht "yea, they don't care because it happened to me and I still got my new phone"
It's always speculation. I feel like I'm the only one with an atrix to ever b in this situation.

Either way thnx fr the replies.

My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.

JdgM3NT4L said:
My sons Atrix also has those same problems. The difference is that he took his for a dip in the pool, so I think that the warranty will no worky, much like the bluetooth. His wifi is borked as well. I've been trying for months to get him to let me reload his rom on the off chance that helps. But his touch was fine until recently. I think that was enough for him. He is finally gonna let me at it this weekend. From what I have gathered it's a shot in the dark at best. But with a voided warranty it looks to be the only option.
Click to expand...
Click to collapse
Of course warranty won't work for your son. His phone went in the POOL! First thing they check is for water damage. Not the same issue as the OP!
OP..........pity you didn't take phone for repair while still under warranty. I doubt you would have had a problem getting it fixed/replaced.

i got it to att on the last day of my warranty, i received a new locked atrix. now i got to send my unlocked one in, but i want to lock it again, im afraid if they see its unlocked ill be charged.

Rant: HTC's Awesome Repair Service

First off this is going to be a rant so if you guys do not want to read it then I suggest you leave now.
Also let me just clear things up, I am a 17 year old kid that needs his phone as much as possible. I am attached and I am not scared to admit it. I am very very tech savvy and know what I am doing with my phone in terms of flashing ROM's,kernels, recoveries, and rooting. I have been on androids side for over 5 years now and have been through almost every top end device. I have bricked one tablet in my past but noted to never do that again. I pay for all of my devices and work 2 jobs to counter my technology habit.
Story: One night I flashed a CM nightly as I am a pure stock android type of guy. Everything went through fine and I had a usable phone for the next few hours before I fell asleep. At about 4 in the morning I got a text and it woke me up. I went to check it and realized that my phone was incredibly hot so I figured that I would turn it off and turn it back on in about 10 minutes after it is all cooled off and then diagnose the problem. Before shutting off I also checked my battery stats with everything checking out just fine and the battery was sitting at about 65% charged. After the 10 minutes I went to turn on the phone and realized right off the bat that the charging LED was not on. Scared I tried every button combination to turn on the phone with no luck. I tried numerous chargers including my computer to even see if I could adb flash something onto it if it was software oriented with no avail. I officially had a paperweight of a phone and it wouldnt turn on nor charge.
So very frustrated and worried I contacted HTC support via online chat at about 6 my time which is 8 their time. The lady walked me through all the simple button combinations and even though I knew it would do me no good I tried them anyways. After several frustrating minutes we both gave up and the lady was starting to take about 5 minutes in between each response so after the 3 response or so I was even more frustrated. We decide to sign me up for a repair and about half way through the process she asks my age, given I am 17 she cannot finish the process which is understandable. However, this should be one of the very first starting questions rather than down the line when we are half way through the process. I digress, she tells me to call with an adult next time and also tells me about their other 2 repair options that she failed to even mention before, another very frustrating moment. Regardless we end the chat and I call back later.
A few hours later my mother calls HTC support to see what we can do and right off the bat this lady is so much more helpful and quick with her responses really knowing what she is talking about. She covers the other 2 options the person via chat failed to cover along with going very in depth as to how each process works. A $20 option seemed to suit me the best as they send you a phone immediately after receiving your phone sort of like a straight exchange. However, she tells us (My mother and I) that since HTC is running out on parts that this option isnt available at this time and to check back tomorrow as that's when the shipment of parts is coming in. So with our hands tied we hang up and I go about my day phoneless.
Fast forward to today, I go and get a loaner phone from tmobile along with a different sim. They charge me $50 dollars which will be refunded to me once I return the phone but mind you I don't have tons of money so this is an inconvenience. I call HTC again and ask them about their $20 swap option and the guy very enthusiastic gives me the description on how it works. After hearing all this I tell him that is indeed what I want to do and then that's when he tells me that bad news: HTC doesn't have enough inventory to do so leaving me with only one option, send in the phone and wait for the repair and shipping back (10-14 day process). Frustrated and running out of options (literally) I tell him to just do that. He goes over a ton of information in a short amount of time and then emphasizes that they have a very strict warranty and that if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email. I finally hang up but am on the edge at this point. If they cannot fix my phone for free I am going to be pissed. It will also mean that they will never receive my service again because I know for a fact that I did not cause this. A thread was made about this same exact problem so I know it wasnt a fault on my end. Regardless, I will keep you all updated.
Sorry I had to rant to someone that gets the absurdity of all this.

mj23kb24 said:
Sorry I had to rant to someone that gets the absurdity of all this.
Click to expand...
Click to collapse
What's the absurdity? You understood the risks when you unlocked the bootloader; and in fact long before that since you're experienced with modding phones. And if HTC doesn't have inventory for the $20 swap, than there isn't anything they can do about that. Its not like they can make stock magically appear out of nowhere.
Did you try to leave the phone on the wall charger overnight, and see if the charging LED returned or you can power on, or get into bootloader?

redpoint73 said:
What's the absurdity? You understood the risks when you unlocked the bootloader; and in fact long before that since you're experienced with modding phones. And if HTC doesn't have inventory for the $20 swap, than there isn't anything they can do about that. Its not like they can make stock magically appear out of nowhere.
Did you try to leave the phone on the wall charger overnight, and see if the charging LED returned or you can power on, or get into bootloader?
Click to expand...
Click to collapse
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
I did and no power whats so ever. No charging LED and phone just sit off, I would love to even get into the bootloader at this point or to even see any signs of life.

mj23kb24 said:
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
I did and no power whats so ever. No charging LED and phone just sit off, I would love to even get into the bootloader at this point or to even see any signs of life.
Click to expand...
Click to collapse
Running completely different software on your phone can cause hardware problems. There are so many different variables that could have gone wrong, leading your phone to overheat. Especially considering it was a Nightly.
"...if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email."
Overclocking at all will reduce the life span. Which I'm not saying you have, but it's pretty much common practice around here. (I certainly have)
Maybe you should take the warning it gives you about unlocking your phone more seriously. And not blame HTC for wanting to fix a problem you caused.

xxquicksh0txx said:
Running completely different software on your phone can cause hardware problems. There are so many different variables that could have gone wrong, leading your phone to overheat. Especially considering it was a Nightly.
Click to expand...
Click to collapse
I guess so. I just figured that many other HTC phones have had this problem in the past (Including the M8) so it was just something on their end.
Also I have never OC'ed but have UC'ed.

mj23kb24 said:
I just think that if it is purely a hardware issue and they deny me warranty over a software unlock then its bogus. Also I think its sad that a phone company does not have enough inventory.
Click to expand...
Click to collapse
Ideologically I agree that they should not deny you warranty for a hardware issue. But its the terms of their warranty and the terms of the bootloader unlock (both of which are spelled out clearly) that you have voided the warranty.
Keep your fingers crossed and hope for the best.

Mhm, stuff like this is a large part of why they try to lock phones down in the first place.
Sent from my HTC One_M8 using XDA Premium 4 mobile app

redpoint73 said:
Ideologically I agree that they should not deny you warranty for a hardware issue. But its the terms of their warranty and the terms of the bootloader unlock (both of which are spelled out clearly) that you have voided the warranty.
Keep your fingers crossed and hope for the best.
Click to expand...
Click to collapse
Will do man thanks. Many people have brought up points on here that I was tunnel visioned too. I do still think that it was a rare hardware fluke though.

Thread closed as these are classed as off topic threads,
Many thanks,
Ghost

Bootloop issue on Nexus 6P

There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?

jhs39 said:
There was an article today on xda that talked about a class action lawsuit against LG because multiple phones they make are going into a boot loop of death--sound familiar? The problem is defective solder that can't withstand the heat the phone generates and, over time, separates a connection to the motherboard. The problem with the 6P is almost certainly the exact same. That means there is likely nothing a 6P owner can ultimately do to prevent the boot loop of death from eventually happening to their phone. The simple act of charging the phone with the quick charge function makes the phone quite warm. On top of that (for those on stock) since the January OTA Google has been defaulting the stock kernel settings to those for high performance, which not only is causing battery drain that some users have been complaining about but also makes the phones run much warmer. This means the 6P will likely die even faster.
For some of us this was a 600-700 phone purchased new and (mine is a 128gig model) and for that money, it's not unreasonable to expect a phone to last for longer than 12-18 months, which is probably going to turn out to be the ultimate lifespan for these things.
I'm curious if anybody else has any thoughts on this situation. To my mind, both Google and Huawei knew that these phones were defective and should have recalled them. Instead, they are riding out the warranty and when the phone inevitably breaks telling owners that they are SOL.
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.

tech_head said:
You can try.
I'm in because I had to RMA my phone with a blank screen.
Paid the deductible to get it replaced.
Click to expand...
Click to collapse
I wouldn't know where to start and don't know any lawyers. But I seriously doubt that very many 6Ps will still be running by the time they are two years old. Shortly after a year seems to be when it's happening for a lot of people. I baby my phone but I still expect it to be dead by fall because my warranty expires in July. Currently I'm on Project Fi, which I like. That means I'll either have to buy a Pixel which is overpriced and apparently very difficult to root and mod or switch to another carrier so I can get something like a One Plus which is easy to root and mod and has a vibrant developer community. I'm not happy that I spent so much on this phone and it likely won't last two years. I have much older, far cheaper smartphones that still function fine. My Galaxy 3 still works perfectly. But this phone was apparently built like crap and nobody seems to want to hold Google and Huawei responsible for that.

Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.

Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
do you think google have a solution for this big brob with flash because in my contry we don t have warranty

Az_Biker said:
Not sure where this will go, but I'm a 6P owner and watching the situation closely in these places:
https://code.google.com/p/android/issues/detail?id=230848
https://www.xda-developers.com/nexus-6p-users-experiencing-random-bootloops/
So far I'm good. But it happens suddenly much of the time.
Click to expand...
Click to collapse
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:

leroilion02 said:
do you think google have a solution for this big brob with flash because in my contry we don t have warranty
Click to expand...
Click to collapse
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
5.1 said:
Hello...
You can also follow this thread:
https://forum.xda-developers.com/nexus-6p/help/boot-loop-death-nexus-6p-t3533528
By the way... Every week there are new users reporting the same issue. I don't count those who also open new threads in Q/A section...
This is getting crazy. Seeing LG is now sued, it gives at least some hope that something will be done with Huawei.
How much people have a nice brick now?! And Google/Huawei who tell them since their warranty ended a few days/weeks/months ago, they won't fix their device. Though some had exceptions and have had their device replaced/repaired, others pay for a motherboard replacement. A Device that already costed them 700$ or more and now the repair!
Also some people kept harassing Google/Huawei because the first person they called didn't accept to replace/repair their device. They tried again and after 2 or 3 calls they finally successed! Isn't it crazy?! Like if you give up at first try, you're just fuxxed...
Though with all this, you're not even sure it won't fail anymore. As they didn't acknowledge the issue, nor they did state they took measures to fix the problem...
I haven't experienced the issue yet, but the phone is exactly one year old. My wife uses it now since i upgraded. It's just boring to backup photos every few days, fearing it suddenly breaks!
They deserve a little punishment in my opinion. :angel:
Click to expand...
Click to collapse
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!

Az_Biker said:
I'd like to think that Huawei/Google would step up and at least offer a 50% disc on new device or 50% refund on bricked 6Ps. Anything other than, SORRY, it's out of warranty (even though thousands of devices are having the same issue)...
Thanks. It would be nice if companies were held to some quality of manufacture law for things like this that happen after the warranty period. It's as if they think "we only have to make it last ONE YEAR, then it can fall apart after the warranty is over"... When thousands of devices are having similar issues, that's not just a coincidence!
Click to expand...
Click to collapse
It always reminds me of the Samsung TVs case: https://www.cnet.com/news/samsung-settlement-warrants-older-tvs-with-faulty-capacitors/
They accepted to fix the faulty units and extended the warranty. If you read the post till the end though, this is the best part:
"Samsung officially denies the complaints in the suit"
Although they denied their TVs having a problem, they knew they would loose sooner or later. So they just they settled the lawsuit to avoid further costs. This is no rocket science...
For me, this is called programmed obsolescence. A technic widely used by almost all electronic devices manufacturers these days. Huawei should replace faulty motherboards. No matter how old those are! And extend the warranty on the new hardware.
Cheers...

It feels like i paid for a Premium brick costing 700 dollars!

Well, I too, am in the bootloop of death club... Here's my story if anyone wants a read.
https://plus.google.com/117402788701749987746/posts/5y5PNrvg3fN
Guess I'll try my luck with Huawei and see what they say.

jhs39 said:
Does anyone think it would be worthwhile for Nexus 6P owners to file a class action lawsuit against Google and Huawei or do you think it would be a waste of time? Are you OK buying a supposedly premium phone that likely won't last a full two years?
Click to expand...
Click to collapse
Sounds as if it is beginning: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
See also:
http://www.androidpolice.com/2017/04/14/google-may-sued-nexus-6p-early-shutdown-bootloop-issues/

So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?

treezy26 said:
So I just got off the phone with Huawei and unfortunately I am 4 months out of warranty. Said I can send it in to fix it and they'll let me know how much its gonna cost. I am so pissed right now. This is ridiculous. They're blaming the latest 7.1.2 update from Google and how it's not just the 6p it's affecting...hmmm Who's telling the truth?
Click to expand...
Click to collapse
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...

5.1 said:
Read this post. Follow the link and read: https://forum.xda-developers.com/showpost.php?p=71860686&postcount=706
Also... No need to post the same message three times
Cheers...
Click to expand...
Click to collapse
I have seen this and going to look into it further.
Also... I posted it 5 times, just in different threads...:silly:

treezy26 said:
Also... I posted it 5 times, just in different threads...:silly:
Click to expand...
Click to collapse
Spam?

5.1 said:
Spam?
Click to expand...
Click to collapse
You call it spam, I call it desperate...

treezy26 said:
You call it spam, I call it desperate...
Click to expand...
Click to collapse
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...

5.1 said:
I understand you. Even though I haven't got the issue yet and since my wife takes a lot of pics with (my ex) her N6P, i have to backup up almost every day. Doing this since the beginning of this issue. It's really boring.
I wish you luck! Try contacting Huawei again. Hopefully you'll talk to another tech who'll acknowledge the issue and will repair/replace.your phone. Don't give up!.
Or else, fill the lawyer's survey! :good:
PS: Huawei blamed first 7.0 update, then 7.1 and now 7.1.2. lol...
Good luck...
Click to expand...
Click to collapse
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.

treezy26 said:
Well I was so frustrated that I went ahead and ask them to go ahead and send me the stuff needed to send it back. Hopefully whenever it gets there, I can speak with someone else and talk them into fixing it for free. Thanks.
Click to expand...
Click to collapse
Ah...
Keep harassing them until they repair/replace your device free of charge!
Good luck...

Add Me to the growing list
Yep, my 6p- Aluminum 32GB phone had the problem. Same issue plaguing others too, infinite bootloop. Android Recovery Mode doesn't fix it, nothing does.
I sent it to Huawei on 3/10/17 and its now 4/14/17 and they still haven't given me back the phone. The message they give me is "the phone is fixed and is just waiting to be shipped"..... yeah sure I have been told this 4 time since 3/24/17, an ETA please? No, no ETA. You start to get suspicious the second time around and downright furious on the 3rd......and 4th time 21 FREAKING DAYS LATER. Had it escalated today 4/14/17. Hoping for the best:laugh::laugh:yeah no I'm not. Lawsuit time?