Randomly my note 3 has started having issues charging. I'm not quite sure why. It gives an error about needing the factory charger, however I'm using the factory charger and usb 3.0 cable. Sometime a reboot fixes it, but not always. I've tried using different charges, and even a regular usb 2.0 cable and it still does the same thing. Is the port maybe going bad? If so, has any one replaced theirs? Any help is appreciated. I have wireless charging, but there are definitely times I need the quick charging of the oem charger.
streetracer8605 said:
Randomly my note 3 has started having issues charging. I'm not quite sure why. It gives an error about needing the factory charger, however I'm using the factory charger and usb 3.0 cable. Sometime a reboot fixes it, but not always. I've tried using different charges, and even a regular usb 2.0 cable and it still does the same thing. Is the port maybe going bad? If so, has any one replaced theirs? Any help is appreciated. I have wireless charging, but there are definitely times I need the quick charging of the oem charger.
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You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
Misterxtc said:
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
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I'll give it a shot if it continues, I'm rooted so I can easily back up my apps and such
streetracer8605 said:
Sometime a reboot fixes it, but not always.
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Click to collapse
That is the problem with intermittent behavior. It is difficult to say that "after" is caused by "before" because you don't know when the intermittent behavior will show up and when it will not. Any experiment in the presence of an intermittent behavior runs the risk of coming to a conclusion that is an "ex post facto fallacy".
I suppose your hypotheses of a damaged or loose USB connector is the most probable, given everything else you mentioned, although since you don't have a second Samsung/OEM charger, a problem with that specific charger can't be ruled completely out.
Note that the USB 3.0 Micro-B connector "extra" pins (the part of the connector which is not used by a USB 2.0 micro connector) doesn't have power/ground in it (there is a shield ground, but this isn't the same thing as the power supply ground)... so your tests with a USB 2.0 cable don't resolve anything about the connector, but do indicate that the problem is probably not your Samsung OEM USB 3.0 cable.
Those mini-usb connectors are pretty horrid mechanically for devices that need to be plugged in several times daily; I guess the phone industry assumes that consumers will toss their devices after two years, so the power connector only needs to survive about 1000 - 2000 plug-in/removal events.
The only conclusive way to eliminate the possibility that you simply have a failing USB connector would be to use a spare battery charger - and that means buying both a charger and a spare battery if you want your phone on almost 24/7.
Sorry I'm not more help.
Common issue. New cable may be needed.
My 2 cents...i had this problem while using custom rom..however, taking the battery out for about 30 sec..switching back to stock Rom using safestrap rebooted and it all went back to normal charging ok. Went back to custom rom again no issues after that...
Sent from my SM-N900V using Tapatalk
Misterxtc said:
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
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I tired this last night and unfortunately it didn't fix the issue. I have multiple OEM chargers and none of them are working correctly. Once my wife gets home today I'll try her cable to see if it makes a difference. I'm really hoping I can get this figured out because I have never received a good refurbished phone from vzw under warranty. I may even resort to just using the wireless charging and ordering the oem battery/external charger combo. Has anyone ever replaced the port itself?
@streetracer8605
FWIW
I have never done this repair, and it's not too encouraging that the iFixit teardown in Step 7 mentions that the USB connector sub-assembly is "glued to the phone". (Looks like step 5 could be skipped maybe).
I note that the images in this eBay listing shows "SM-N9005" stenciled right on the assembly ... I wonder if this sub-assembly would be any different from carrier to carrier? Seems sort of unlikely that Sammy would silk-screen a specific variant Model # on that assembly if it were the exact same part on all variants. (But maybe you can inquire of the eBay seller - at least the piece prices are pretty inexpensive). I didn't spend much time searching; maybe there are other sellers with the SM-N900V assembly.
good luck
bftb0 said:
@streetracer8605
FWIW
I have never done this repair, and it's not too encouraging that the iFixit teardown in Step 7 mentions that the USB connector sub-assembly is "glued to the phone". (Looks like step 5 could be skipped maybe).
I note that the images in this eBay listing shows "SM-N9005" stenciled right on the assembly ... I wonder if this sub-assembly would be any different from carrier to carrier? Seems sort of unlikely that Sammy would silk-screen a specific variant Model # on that assembly if it were the exact same part on all variants. (But maybe you can inquire of the eBay seller - at least the piece prices are pretty inexpensive). I didn't spend much time searching; maybe there are other sellers with the SM-N900V assembly.
good luck
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I found some videos on youtube of people replacing them, it seems like it's one of the easier parts to replace on the phone. I'll probably give it a try. I'll post the result if that fixes my issue. From doing some reading about the part, it is semi carrier specific because where the antenna cable goes. I'm hoping to get this done sometime this week. For now I'm just using my wireless charger to make due.
streetracer8605 said:
From doing some reading about the part, it is semi carrier specific because where the antenna cable goes.
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That does make a bit of sense.
If you find a supplier for the SM-N900V part and it's in the same price range, send me a PM with the link... I might buy one on speculation (I typically don't buy a new phone every two years so it might be a good idea to have a spare part on hand just in case the port goes bad).
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
streetracer8605 said:
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
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I'm glad you were able to fix it yourself.
streetracer8605 said:
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
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Good news! Do you have a URL for the part supplier?
I experienced this today with my Note 3. I have all kinds of charging cables and right now after a few reboots a random USB 3.0 charger that I got from Amazon is doing the job. I noticed the phone no longer charging when I plugged it into the USB 3.0 port in my computer last night but I was doing a heavy amount of tethering so I didn't think all that much of it at the time.
Related
Hi, today I plugged in my Bravo to charge and it intermitently went in and out.
I unplugged to avoid anymore damage, I'm sure it is a hardware problem, because when I hold it in a certain position it would charge and wont go away. I tried with multiple chargers, cables and on the pc, to no avail.
My question is: How can I fix this? I feel comfortable disassembling these devices. BTW it is no longer under warranty, not that it matters as I am not in the US.
corvx said:
Hi, today I plugged in my Bravo to charge and it intermitently went in and out.
I unplugged to avoid anymore damage, I'm sure it is a hardware problem, because when I hold it in a certain position it would charge and wont go away. I tried with multiple chargers, cables and on the pc, to no avail.
My question is: How can I fix this? I feel comfortable disassembling these devices. BTW it is no longer under warranty, not that it matters as I am not in the US.
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Click to collapse
Where are you from? Try buying that USB port on ebay or other place!
Thanks. But I couldn't find the usb port specifically for the bravo. Is there a known compatible spare parts, would the defy's do?
I managed to get it working, I bent the inner stick on the usb port a little bit down, and it is working fine for now.
corvx said:
Thanks. But I couldn't find the usb port specifically for the bravo. Is there a known compatible spare parts, would the defy's do?
I managed to get it working, I bent the inner stick on the usb port a little bit down, and it is working fine for now.
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If it is working its really good, I think you could try with a defy's one, you know the share lots of things in common!
Awhile ago I found the culprit for this problem that kept getting back every now and then. I'm posting my solution for reference.
It was the 1000mA charger that I was using, now I'm using a 700mA and haven't had any problem since, I doubt it was the 1000mA charger as it is working fine with other devices. Perhaps the Bravo couldn't handle it.
When I tried with other chargers they were of the same amperage, with the PC maybe I was desperate and didn't notice it was charging fine.
Sent from my MB520 using Tapatalk 2
OK so seems my s4 wont charge ..Will sometimes but not always and as of late with it powered off and plugged in it just vibrates every few sec with nothing on the screen..
Best place to get the board and does it have to be for the att version or is the international the same?
Hey buddy... Had this exact problem 3 days ago.
Buy a new micro usb cable before replacing parts. I had 2 home and 1 car charger. Oddly it seemed they all stopped working. I was sure it was my board or phones usb port... NOPE!!!! I decided to pick up a high quality usb cable and now charges like new.
Hope this solves your issue. If not, I hope you are able to resolve your issue..
iamthealienus said:
Hey buddy... Had this exact problem 3 days ago.
Buy a new micro usb cable before replacing parts. I had 2 home and 1 car charger. Oddly it seemed they all stopped working. I was sure it was my board or phones usb port... NOPE!!!! I decided to pick up a high quality usb cable and now charges like new.
Hope this solves your issue. If not, I hope you are able to resolve your issue..
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Click to collapse
Tried on several cables.. No go.. This more I started to remove some parts to get idea of swap and make sure its not dirty.
Now without the speaker and mic peice installed its charging while powered on. But if powered off it just vibrates every 3 sec.
I don't mind buying the parts as they are cheap but would like to buy from USA or a place that is known as there seems so many options..
Sent from my SAMSUNG-SGH-I537 using xda premium
Interesting, I'm having a similar problem but mine only charges when the phone is off. I ordered this part, it comes with tools and has good reviews. It's supposed to arrive this week so we'll see how it goes.
http://www.amazon.com/gp/product/B00HA3HW1A/ref=oh_details_o02_s00_i00?ie=UTF8&psc=1
Good luck.
You might want to go with someone else for your part. I just received mine from Amazon Seller: Cellular ER, installed it and now I'm getting error "charging paused. battery temperature too low" and my Home button is not working. I verified the part is correct and made sure I installed it correctly. It appears to be defective. We'll see how responsive the seller is to my return request.
It is hard to describe, but I am desperate about this issue as Google/Huawei and Dealer say things that I cannot understand.
With the Nexus 6p I got 2 cables: USB-C-to-UCB-C (similar, symmetric ends) and USB-C-to-USB-2/3 (for the MAC/PC, not similar ends).
I am pretty sure that the issue started since one of the OTA updates, but take it as speculation.
The issue: if I connect the phone to a MAC it starts charging no matter how I insert the USB-C end into the phone itself (let's say the C end has two surfaces - I am talking about ONE end of the cable) BUT when I connect the phone to the wall charger via USB-C-USB-C cable it starts charging only in one particular position of the cable and does not start if I insert the cable while turning one end upside-down (surface 1 - there is charging, surface 2 of the same end does not charge in the same upward position)! The issue appears even if swipe the ends.
If the USB port in the phone was faulty - I would expect the issue to appear with both cables, but the issue appears only with C-C cable. Moreover, I went to the store where I bought the phone and they used THEIR C-C cable with the same issue
They say me: "charge the phone in this position only"! But the idea of USB-C is symmetry, thus I do not understand what the issue is.
Could someone suggest any technical explanation??
is it the wall brick that came with the phone? if so, I would say the brick is bad.
charging works fine here with usb c to usb c and wall brick regardless of how either end is plugged in, even swapping which end is plugged into the brick makes no difference.
uicnren said:
is it the wall brick that came with the phone? if so, I would say the brick is bad.
charging works fine here with usb c to usb c and wall brick regardless of how either end is plugged in, even swapping which end is plugged into the brick makes no difference.
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thanks for the answer, Unfortunately... the issue is still there with another charger (power bank)... so I am still confused.
Unfortunately, if you have tried every possible combination of cables and chargers and the issue persists, then there must be something wrong with your phone. The only thing I might suggest is to do a factory reset. And if that doesn't work, you'll have to contact support for a replacement. They'll likely request that you try a factory reset before they'd replace it anyhow.
BillyTheRatKing said:
Unfortunately, if you have tried every possible combination of cables and chargers and the issue persists, then there must be something wrong with your phone. The only thing I might suggest is to do a factory reset. And if that doesn't work, you'll have to contact support for a replacement. They'll likely request that you try a factory reset before they'd replace it anyhow.
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thanks for answer - if I perform a factory reset - will Google Store keep my ownership on Apps I bought? I never did it before and I do not know how to backup the phone as well...
Thanks
Notizer said:
thanks for answer - if I perform a factory reset - will Google Store keep my ownership on Apps I bought? I never did it before and I do not know how to backup the phone as well...
Thanks
Click to expand...
Click to collapse
Yeah you will be able to download all your apps again. The paid ones will show up as purchased in the play store.
murphyjasonc said:
Yeah you will be able to download all your apps again. The paid ones will show up as purchased in the play store.
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I did factory reset - the charging issue is still persisting. If I understand it correctly only Huawei can check and fix the device. I am so sad I should send the device to them... %( I do not have any replacement at the moment...
Notizer said:
I did factory reset - the charging issue is still persisting. If I understand it correctly only Huawei can check and fix the device. I am so sad I should send the device to them... %( I do not have any replacement at the moment...
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Click to collapse
I was reading your original post again and I agree that it seems unlikely that it's an issue with the usb port if the problem isn't there when you charge with a PC. Have you tried a non Google charger or maybe a custom ROM? It's just a shot in the dark but I would cover all bases before sending it back.
murphyjasonc said:
I was reading your original post again and I agree that it seems unlikely that it's an issue with the usb port if the problem isn't there when you charge with a PC. Have you tried a non Google charger or maybe a custom ROM? It's just a shot in the dark but I would cover all bases before sending it back.
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The phone is under warranty this is why I won't try custom roms etc. I tried power bank and the issue persisted. For me it is very strange - how the PC cable can provide power no matter how I insert C-end, and the USB-C-USB-C cable works only in one particular way (as I described)...
I am afraid that if I send to phone to Huawei they will not check it (will not turn the cable upside down) and will return it as is...
Notizer said:
The phone is under warranty this is why I won't try custom roms etc. I tried power bank and the issue persisted. For me it is very strange - how the PC cable can provide power no matter how I insert C-end, and the USB-C-USB-C cable works only in one particular way (as I described)...
I am afraid that if I send to phone to Huawei they will not check it (will not turn the cable upside down) and will return it as is...
Click to expand...
Click to collapse
Trying a custom ROM won't affect your warranty. If it doesn't work you can always flash the stock Google image and relock your bootloader before sending it back.
murphyjasonc said:
Trying a custom ROM won't affect your warranty. If it doesn't work you can always flash the stock Google image and relock your bootloader before sending it back.
Click to expand...
Click to collapse
I am desperate... I've got another C-C cable - the issue persists on 2 chargers while connecting the phone (the original and power bank). The power bank charges itself while connected to the original charger via C-C cable (in any combination of connections) , thus nor cable, not original charger are faulty.
What I fail to understand, WHY USB-2/3-to-USB-C charging is working no matter how I insert USB-C end.
In my understanding there is something with usb C-C charging and phone together %(
I do not know what to do... I am sure if I send the phone to Huawei it will come back as "no faults found"...
Finally, I sent the phone to the manufacturer and they found the charging port was faulty - they repaired it and the phone is on its way back.
Thanks for the update
Sent from my Nexus 6P using Tapatalk
Have the exact problem on my N6p. It's been driving me crazy—glad to know I can get it replaced before my warranty expires next month.
I Have the same problem. And now it starting to have trouble charging at all. And I only got the phone for 1,5 months
Recently, my phone lost the main feature of USB-C charging. It can charge as normal ONLY on one direction. When i flip the USB-C connector to another direction, no charging. Anyone had this issue? I seemed to have this problem after updating to 7.1.2.
Note: i am using huawei stock charger and cable. Has been fine for a year.
Can you roll back to a previous release and see if it fixes it? If so that would at least rule out damaged pins inside the phones port or the cable itself. Same way if it doesn't fix it, you can narrow it down to a hardware issue. Then try another charger to see if it's the phone or the cable. Hope you get it sorted!
angle409 said:
Recently, my phone lost the main feature of USB-C charging. It can charge as normal ONLY on one direction. When i flip the USB-C connector to another direction, no charging. Anyone had this issue? I seemed to have this problem after updating to 7.1.2.
Note: i am using huawei stock charger and cable. Has been fine for a year.
Click to expand...
Click to collapse
Last week my stock c to c charger stopped working. I had to use my Choetech A to c and it worked fine. I ordered a new one from amazon which arrived and is working.
After reading your post I tried my old charger, turned it around (like u said) and it worked. Then i turned it around again and it still worked. So cool! I have an extra charger!
Not so fast. I just went to check my phone and once again its stopped charging. Switching it around does nothing.
Could be as simple as a short in the cable but in my experience, if that's the case, you can usually get it to work by shaking, manipulating the wire.
Could all be coincidence and it was just time for a new charger but your post and my issue made me consider there's something else going on. Like you this happened shortly after updating to 7.1.2
Did either of you try compressed air to blow the cable end and phone connecter?
I tested another usb c to usb a cable. And it worked fine on both directions. So i think it's the stock cable or charger that is malfunctioning. I guess i have to buy new cable.
angle409 said:
Recently, my phone lost the main feature of USB-C charging. It can charge as normal ONLY on one direction. When i flip the USB-C connector to another direction, no charging. Anyone had this issue? I seemed to have this problem after updating to 7.1.2.
Note: i am using huawei stock charger and cable. Has been fine for a year.
Click to expand...
Click to collapse
Very strange issue haven't heard of this before?
I have this same issue. I tried to buy a replacement board/port on ebay, but the piece I got was dead on arrival. The replacement wouldnt charge nor would the mic work so I put the old one back in. I have a few cables that are fine either way, and some that are only one way. annoying.
nowell29 said:
I have this same issue. I tried to buy a replacement board/port on ebay, but the piece I got was dead on arrival. The replacement wouldnt charge nor would the mic work so I put the old one back in. I have a few cables that are fine either way, and some that are only one way. annoying.
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Click to collapse
So are you suggesting this is a phone issue or cable issue?
Let's call the situation a very expensive troubleshooting. I had bought higher end cables too going that was all it was, but that didn't help. I bought my 6p used, so i concluded that it was a bad Port from all is previous use and pocket lint. When i get good replacement I'll let you know if it helps. But that'll be a couple weeks i bet.
Had same issue. I ended up doing an insurance claim. Tried new cables and chargers no luck. It would only charge one way and would never fast charge
I have had the same issue, turns out it was the daughterboard that was faulty. Been trying to get hold of a replacement card but no luck so far..
this was a simple fix. ebay for roughly $12 and it is a very simple fix. one screw, two cables, presto fixo.
Sent from my Nexus 6P using Tapatalk
Hi XDA,
After being a long time reader, it's time to ask you guys for some advice. My S7E still works great after 1.5 year of quite intensive usage. So far so good.
However, over the past couple of days, I've started to notice that my phone wasn't charged at all after putting it on the charger for 1-2 hours. The first 2 times I just thought that the cable just wasn't in properly, because after I reconnected the cable, it did charge. A few days later it just stopped charging at all. After testing it on a wireless charger of a coworker quickly, I knew the battery itself was fine. I tried a couple of cables, both new and old, but it wouldn't charge. Because I also used new cables, the cable wasn't the problem either.
So then, as a last resort, I tried to push the actual connection part (having the pins on it) within the port on the phone a bit inward. This so the pins in the port would better connect to the pins. And Boom! It started charging. So then I knew where my problem was. But now every time when it stops charging again, I have to do this over and over. This puts stress on the connector, and after repeating this process enough times, it will eventually break.
So here's my problem.. Because of how contracts are setup here, I can't open my phone up myself to simply replace the USB port (namely materials, but also certain skills). Also the repair service that is suppose to do the replacement, basically just sucks. They gave me a phone with a bend LCD back last time. I've fixed it myself afterwards back then. I don't want to send it there, except for screen repair.
So I'm looking for a way to either fix this connector permanently without opening my phone, or a specific type of cable focussed on bad connectors, or whatever might help me in this sitation.
Thanks for all your advices!
Wireless charging is ok. Its not as fast as usb but it gets the job done
tactical bacon said:
Wireless charging is ok. Its not as fast as usb but it gets the job done
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Click to collapse
Thanks, but that's only part of the problem. Let's say I need to connect my phone somewhere on the fly for whatever reason. Or are maybe on an airplane or something like that. I'll always need to bring toothpicks to fix the port, up until it breaks.
Mine s7 edge just stopped fast charging one day and PC doesn't recognize the phone anymore. It's still charging slow though.
Kontsnor said:
Thanks, but that's only part of the problem. Let's say I need to connect my phone somewhere on the fly for whatever reason. Or are maybe on an airplane or something like that. I'll always need to bring toothpicks to fix the port, up until it breaks.
Click to expand...
Click to collapse
just use airdroid. can trasnfer files wirelessly.
Well, let me clarify a bit... I know there are workarounds for the issue I'm describing. I could setup SMB and transfer files through that. The heck - I could write my own app, using my own "protocol". Charging can be fixed through wireless charging, thetering can be fixed using the hotspot, adb can also be done wirelessly, and terminal access I could get through an app. I could continue for a while here.
I actually want to fix this specific problem under the given circumstances. Not just dozens of workarounds for specific tasks. Let's say I **** up flashing, and need Odin to restore my device.
there isn't a way to "fix" this without removing a LOT of small, fiddly bits inside the phone. You certainly could get a micro-usb extension cable an leave it plugged into the phone all the time, or MAYBE use a Mophie Juice pack (a battery pack in a case that has a micro usb that plugs into phone and a new port that is on the edge of the case...
Other than that...SOL...
No sorry you can't, its nearly impossible to replace usb port without opening front panel and screen, and there is not a single percent chance to prevent screen from damage when opening front panel and glass, its simply doesn't designed to be opened. Go to samsung care center and give them the fee to replace usb port, if your screen got damaged during repair, they will replace it themselves.
Sent from my S7 Edge using XDA Labs
sbaeder said:
there isn't a way to "fix" this without removing a LOT of small, fiddly bits inside the phone. You certainly could get a micro-usb extension cable an leave it plugged into the phone all the time, or MAYBE use a Mophie Juice pack (a battery pack in a case that has a micro usb that plugs into phone and a new port that is on the edge of the case...
Other than that...SOL...
Click to expand...
Click to collapse
Kinda was afraid of that, thanks for confirming. I like the idea of the case, hadn't thought of that. But the idea of the extension cable got me thinking. I think I'm gonna order some of those magnetic USB cables. They have a small adapter that barely sticks out. Then I simply need a few cables, for work, home and on the road. Because the adapter has no reason on move, it should be alright.
Thanks for your suggestions everyone!