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Just got my Imagio today, and the phone is giving me an error that the power adapter is not supported when I try charging through a wall charger. Charging through a USB on my laptop works fine, and the power adapter is the one that came in the box from Verizon. Anyone know how I can make the adapter work?
get verizon to swap it out, I'd venture to guess its defective.
Yeah, I had this feeling it was defective, I had it plugged in last night and I heard some hissing and then a pop sound and I unplugged it pretty quickly, it was fairly hot for a charger and had this odd smell to it, so I'll just try swapping it
So I tried using another charger I had from my old Vogue, and I'm still getting the same error. I checked the voltage on both chargers and they both match up with the phone, but I keep getting this error. Anyone know if there's a way of fixing this?
the vogue charger should work, it's the one that I'm using now. Get a replacement unit.
Yeah, I'm going out to a Verizon store right now. I'm just gonna swap it for a Touch Pro2. I seem to be a magnet for technological problems, haha.
I should clarify the title by saying that trying to charge this phone is resulting in a number of odd results.
So firstly, I've tried using the wall-mounted AC charger. I then tried using USB on my computer, in 3 different usb ports. The phone was charging perfectly less than 24 hours before this problem began.
I plugged it in as per usual, and it didn't show the little lightning bolt on the batter icon like it should. It wasn't registering that it was plugged in. I tried plugging it into my PC, and it wasn't showing that it was connected via USB. In addition to that, my computer was failing to install the drivers for it. I went back to the AC charger, and tried a few different outlets, including one on a power strip. Nothing worked.
I searched online, and found that other people had this problem, and could only fix it by resetting to factory default settings. One person even had to do it twice to get it to work. So I did this, and it still didn't work. I tried charging my old phone with this Ac charger and cable, and it wouldn't work either. So I thought it must be a fault in the cable. So I dug up the cable (also micro-usb) for my old phone, and tried it. It worked just fine for my old phone, but my S4 still had the same problem, but with something new. It would say "Dock connected" but still not charge.
As of right now, it seems to be charging properly with my new AC mount and old usb cable, but I'm worried that this could happen again. Considering this seems to be a problem for other people too, what should I do about it? Is there some way to prevent this sort of thing from happening? Was it purely the other cable, given the fact that it didn't work with my old phone either? I'm on an extremely tight budget, and this phone is my only way of being contacted for job interviews, so having it in working order is very important. Any advice would be very appreciated!
Having exactly the same problem... couldn't find over the internet a solution yet or a position about it...
Affraid it's a hardware issue and have to send to the assistance...
Anyone know what to do?
Yup having the same issues - but i noticed only having charging issues when battery reaches 20% or the low battery notification pops up
it detects that a usb is connected but it wont charge
Solutions:
- dont let it go below 20 which is ****
- some people claim that if you use a 5pin charger instead of the 4pin which samsung includes solves the prob
Mine is a little more serious I think... haven't found a solution like that yet.
I have to connect/disconnect multiple times and it suddenly works.
But between those connects/disconnects it presents multiple problems, it appears on notification bar "Dock Connected", sometimes appears "Dock Connected" and on the notification bar appears "Suggested Apps (Anchoring)", other times it appears "Dock Connected" and the volume bar appears on the screen and stay there freeze (the phone works, but the bar doesn't disappear)... Sometimes the phone starts charging and suddenly stops, other times it says it's charging and if I remove the charger it keeps the charging symbol on the battery icon...
It's completely crazy, gonna take to service I guess.
Have you tried blowing out the usb connector on the phone with a can of compressed air?
If there is a minute piece of dust there it may be shorting something out - error that dock is connected. I know this happens to other phones, there was a big thread about it on the S3 forum. Might be a simple little thing like that...
Unfortunately that doesn't work for me, will send to service, let's see.
have you solved this problem and how?????
rokashi said:
I should clarify the title by saying that trying to charge this phone is resulting in a number of odd results.
So firstly, I've tried using the wall-mounted AC charger. I then tried using USB on my computer, in 3 different usb ports. The phone was charging perfectly less than 24 hours before this problem began.
I plugged it in as per usual, and it didn't show the little lightning bolt on the batter icon like it should. It wasn't registering that it was plugged in. I tried plugging it into my PC, and it wasn't showing that it was connected via USB. In addition to that, my computer was failing to install the drivers for it. I went back to the AC charger, and tried a few different outlets, including one on a power strip. Nothing worked.
I searched online, and found that other people had this problem, and could only fix it by resetting to factory default settings. One person even had to do it twice to get it to work. So I did this, and it still didn't work. I tried charging my old phone with this Ac charger and cable, and it wouldn't work either. So I thought it must be a fault in the cable. So I dug up the cable (also micro-usb) for my old phone, and tried it. It worked just fine for my old phone, but my S4 still had the same problem, but with something new. It would say "Dock connected" but still not charge.
As of right now, it seems to be charging properly with my new AC mount and old usb cable, but I'm worried that this could happen again. Considering this seems to be a problem for other people too, what should I do about it? Is there some way to prevent this sort of thing from happening? Was it purely the other cable, given the fact that it didn't work with my old phone either? I'm on an extremely tight budget, and this phone is my only way of being contacted for job interviews, so having it in working order is very important. Any advice would be very appreciated!
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have u sved this problem ??
ihave same problem plz rply.
jkgohil29 said:
have u sved this problem ??
ihave same problem plz rply.
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Click to collapse
Yep, chalk up one more with the same problem!
At first I thought it had something to do with Aviate, a custom launcher from Yahoo (actually a pretty sweet one at that!)
But I guess not.
My work-around is to reboot the phone while connected. It charges fine while turned off and seems to keep charging when booting while plugged in.
Still... this is a stupid work-around and I want this fixed properly.
Any news from any of you guys?
ZonderZout said:
Yep, chalk up one more with the same problem!
At first I thought it had something to do with Aviate, a custom launcher from Yahoo (actually a pretty sweet one at that!)
But I guess not.
My work-around is to reboot the phone while connected. It charges fine while turned off and seems to keep charging when booting while plugged in.
Still... this is a stupid work-around and I want this fixed properly.
Any news from any of you guys?
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Had this problem today. Suddenly out of nowhere "Dock is connected" message appeared after plugging the charger in and out. Tried to clean out the dock with stick and cotton on the edge. Then turned off and plugged in charger. Problem exists. Phone charges but stops regularly. It is very annoying when you dont know how to fix this kind of problem.
Any new solutions?
Right after this post, I froze the app "battery doctor 4.9.2" using Titanium Backup Pro (you can just uninstall it i guess). Then just plugged charger and now it's already Almost 90% without any interruption.
Sent from my GT-I9500 using XDA Free mobile app
Kamo777 said:
Right after this post, I froze the app "battery doctor 4.9.2" using Titanium Backup Pro (you can just uninstall it i guess). Then just plugged charger and now it's already Almost 90% without any interruption.
Sent from my GT-I9500 using XDA Free mobile app
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Amazing! I've dealing with this problem for weeks and internet didn't give me any good answer, but the whole problem was a baterry monitor apk that for some reason was interfiering with the charger. Thank you so much!
I had this problem too and in my case it was a hardware problem. When i start the charging it kept repeating the start proces of charging with the vibration and the grey battery icon(in case the phone was turned off). The battery icon with the green charging light just didn't showed up. I tried many things but nothing helped. I let the phone keep charging for the whole night but in the morning i saw that it didn't charged anyway!
Then i went to a local phone reparation shop(none official samsung) and they knew immediately recognized the problem and it was the usb/charging connector where you plug it in the phone. They fixed it in 1 hour for a cheap price and from then(i think a few months ago) it charges back perfectly. It seems it's a disease with S4's.
In my previous post I was happy thinking that all this charging problems were solved after uninstalling battery apk. But, in fact, my S4 charges very slowly after that incident. I have tried two other samsung adapters (galaxy s4 mini; grand prime). First one results the same (up to 5 hours charging), the latter was comparably shorter (up to 3 hours), but still slower than it used to be (2 hours normally). So I highly suspected the hardware might be the reason. Thank you for your information, now I will also have the phone checked at some local repair shop. And give feedback of course.
Sent from my GT-I9500 using XDA Free mobile app
Kamo777 said:
In my previous post I was happy thinking that all this charging problems were solved after uninstalling battery apk. But, in fact, my S4 charges very slowly after that incident. I have tried two other samsung adapters (galaxy s4 mini; grand prime). First one results the same (up to 5 hours charging), the latter was comparably shorter (up to 3 hours), but still slower than it used to be (2 hours normally). So I highly suspected the hardware might be the reason. Thank you for your information, now I will also have the phone checked at some local repair shop. And give feedback of course.
Sent from my GT-I9500 using XDA Free mobile app
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You probably got some water damage in your port. What you need to do is clean it. I used pure alcohol and a toothbrush for that. After that I flashed a custom kernel so I could enable fast charge true usb.
That's the reason your phone is charging slowly, it thinks it's connected true usb. So you need to boost the usb charging. After a few charge cycles I could revert back to my standard kernel and the problem was fixed.
I think ur right Lenny.
Mine S4 got wet last weekend and now i am also getting the " Dock is connected" message when i plug in the charger cable.
I can charge my phone but sometimes while charging i hear the sound go off and on what you hear when unplugging the charger.
I will try your solution and hope it will fix mine too. Thanks for posting ur tip!
I suggest you go buy a new genuine cable for an s4, the s4 does actually require a special cable capable of 2A charge rate otherwise you can end up in all sorts of bother.
Thank you all for sharing tips. I cleaned the port as suggested, then replaced my cable. Now everything is back to normal.
Sent from my GT-I9500 using XDA Free mobile app
Lucky you :good:
Same problem - galaxy s6
Hi there - same problem, on my 128gb s6. started this morning. Yesterday everything fine, would charge when connected via USB to both laptop and to regular samsung usb power unit. Have now tried 3 different USB cables including the samsung cable, 3 different usb power units and of course tried all 3 cables in laptop usb port. Have checked phone's usb port - clean as a whistle. Have rebooted both connected and unconnected. Started getting 'dock connected' message, now it just wont charge, although starts up fine. I take very good care of the phone, so no water damage or untoward shock damage (never get it wet, never drop it). Remaining battery charge seems to fluctuate between 30% and 40+ %, depending upon whether it's plugged in or not. If I turn it off, then connect usb cable, the phone just reboots, still not charging. I then turn it off and see no green battery charging screen, as I used to seen when connected but turned off. Should I just hard reset and take to repair shop? Still under warranty.
I would return the phone for a warranty repair. Software would not usually prevent the phone from charging when powered off.
As a final test, see if the s6 will charge wirelessly, assuming you have access to a qi charging pad and the s6 has a built-in qi receiver like the North American version of the s6.
Randomly my note 3 has started having issues charging. I'm not quite sure why. It gives an error about needing the factory charger, however I'm using the factory charger and usb 3.0 cable. Sometime a reboot fixes it, but not always. I've tried using different charges, and even a regular usb 2.0 cable and it still does the same thing. Is the port maybe going bad? If so, has any one replaced theirs? Any help is appreciated. I have wireless charging, but there are definitely times I need the quick charging of the oem charger.
streetracer8605 said:
Randomly my note 3 has started having issues charging. I'm not quite sure why. It gives an error about needing the factory charger, however I'm using the factory charger and usb 3.0 cable. Sometime a reboot fixes it, but not always. I've tried using different charges, and even a regular usb 2.0 cable and it still does the same thing. Is the port maybe going bad? If so, has any one replaced theirs? Any help is appreciated. I have wireless charging, but there are definitely times I need the quick charging of the oem charger.
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You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
Misterxtc said:
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
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I'll give it a shot if it continues, I'm rooted so I can easily back up my apps and such
streetracer8605 said:
Sometime a reboot fixes it, but not always.
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Click to collapse
That is the problem with intermittent behavior. It is difficult to say that "after" is caused by "before" because you don't know when the intermittent behavior will show up and when it will not. Any experiment in the presence of an intermittent behavior runs the risk of coming to a conclusion that is an "ex post facto fallacy".
I suppose your hypotheses of a damaged or loose USB connector is the most probable, given everything else you mentioned, although since you don't have a second Samsung/OEM charger, a problem with that specific charger can't be ruled completely out.
Note that the USB 3.0 Micro-B connector "extra" pins (the part of the connector which is not used by a USB 2.0 micro connector) doesn't have power/ground in it (there is a shield ground, but this isn't the same thing as the power supply ground)... so your tests with a USB 2.0 cable don't resolve anything about the connector, but do indicate that the problem is probably not your Samsung OEM USB 3.0 cable.
Those mini-usb connectors are pretty horrid mechanically for devices that need to be plugged in several times daily; I guess the phone industry assumes that consumers will toss their devices after two years, so the power connector only needs to survive about 1000 - 2000 plug-in/removal events.
The only conclusive way to eliminate the possibility that you simply have a failing USB connector would be to use a spare battery charger - and that means buying both a charger and a spare battery if you want your phone on almost 24/7.
Sorry I'm not more help.
Common issue. New cable may be needed.
My 2 cents...i had this problem while using custom rom..however, taking the battery out for about 30 sec..switching back to stock Rom using safestrap rebooted and it all went back to normal charging ok. Went back to custom rom again no issues after that...
Sent from my SM-N900V using Tapatalk
Misterxtc said:
You might want to try a factory reset in the settings menu. Just back up first. http://forum.xda-developers.com/showpost.php?p=50920218&postcount=17
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I tired this last night and unfortunately it didn't fix the issue. I have multiple OEM chargers and none of them are working correctly. Once my wife gets home today I'll try her cable to see if it makes a difference. I'm really hoping I can get this figured out because I have never received a good refurbished phone from vzw under warranty. I may even resort to just using the wireless charging and ordering the oem battery/external charger combo. Has anyone ever replaced the port itself?
@streetracer8605
FWIW
I have never done this repair, and it's not too encouraging that the iFixit teardown in Step 7 mentions that the USB connector sub-assembly is "glued to the phone". (Looks like step 5 could be skipped maybe).
I note that the images in this eBay listing shows "SM-N9005" stenciled right on the assembly ... I wonder if this sub-assembly would be any different from carrier to carrier? Seems sort of unlikely that Sammy would silk-screen a specific variant Model # on that assembly if it were the exact same part on all variants. (But maybe you can inquire of the eBay seller - at least the piece prices are pretty inexpensive). I didn't spend much time searching; maybe there are other sellers with the SM-N900V assembly.
good luck
bftb0 said:
@streetracer8605
FWIW
I have never done this repair, and it's not too encouraging that the iFixit teardown in Step 7 mentions that the USB connector sub-assembly is "glued to the phone". (Looks like step 5 could be skipped maybe).
I note that the images in this eBay listing shows "SM-N9005" stenciled right on the assembly ... I wonder if this sub-assembly would be any different from carrier to carrier? Seems sort of unlikely that Sammy would silk-screen a specific variant Model # on that assembly if it were the exact same part on all variants. (But maybe you can inquire of the eBay seller - at least the piece prices are pretty inexpensive). I didn't spend much time searching; maybe there are other sellers with the SM-N900V assembly.
good luck
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I found some videos on youtube of people replacing them, it seems like it's one of the easier parts to replace on the phone. I'll probably give it a try. I'll post the result if that fixes my issue. From doing some reading about the part, it is semi carrier specific because where the antenna cable goes. I'm hoping to get this done sometime this week. For now I'm just using my wireless charger to make due.
streetracer8605 said:
From doing some reading about the part, it is semi carrier specific because where the antenna cable goes.
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Click to collapse
That does make a bit of sense.
If you find a supplier for the SM-N900V part and it's in the same price range, send me a PM with the link... I might buy one on speculation (I typically don't buy a new phone every two years so it might be a good idea to have a spare part on hand just in case the port goes bad).
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
streetracer8605 said:
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
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I'm glad you were able to fix it yourself.
streetracer8605 said:
I installed a new usb port and now it seems to have fixed the problem. My usb 3.0 cable fits snuggly again and I'm not getting any weird messages. Hope this helps any one who has the issue
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Good news! Do you have a URL for the part supplier?
I experienced this today with my Note 3. I have all kinds of charging cables and right now after a few reboots a random USB 3.0 charger that I got from Amazon is doing the job. I noticed the phone no longer charging when I plugged it into the USB 3.0 port in my computer last night but I was doing a heavy amount of tethering so I didn't think all that much of it at the time.
Recently, my phone lost the main feature of USB-C charging. It can charge as normal ONLY on one direction. When i flip the USB-C connector to another direction, no charging. Anyone had this issue? I seemed to have this problem after updating to 7.1.2.
Note: i am using huawei stock charger and cable. Has been fine for a year.
Can you roll back to a previous release and see if it fixes it? If so that would at least rule out damaged pins inside the phones port or the cable itself. Same way if it doesn't fix it, you can narrow it down to a hardware issue. Then try another charger to see if it's the phone or the cable. Hope you get it sorted!
angle409 said:
Recently, my phone lost the main feature of USB-C charging. It can charge as normal ONLY on one direction. When i flip the USB-C connector to another direction, no charging. Anyone had this issue? I seemed to have this problem after updating to 7.1.2.
Note: i am using huawei stock charger and cable. Has been fine for a year.
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Last week my stock c to c charger stopped working. I had to use my Choetech A to c and it worked fine. I ordered a new one from amazon which arrived and is working.
After reading your post I tried my old charger, turned it around (like u said) and it worked. Then i turned it around again and it still worked. So cool! I have an extra charger!
Not so fast. I just went to check my phone and once again its stopped charging. Switching it around does nothing.
Could be as simple as a short in the cable but in my experience, if that's the case, you can usually get it to work by shaking, manipulating the wire.
Could all be coincidence and it was just time for a new charger but your post and my issue made me consider there's something else going on. Like you this happened shortly after updating to 7.1.2
Did either of you try compressed air to blow the cable end and phone connecter?
I tested another usb c to usb a cable. And it worked fine on both directions. So i think it's the stock cable or charger that is malfunctioning. I guess i have to buy new cable.
angle409 said:
Recently, my phone lost the main feature of USB-C charging. It can charge as normal ONLY on one direction. When i flip the USB-C connector to another direction, no charging. Anyone had this issue? I seemed to have this problem after updating to 7.1.2.
Note: i am using huawei stock charger and cable. Has been fine for a year.
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Very strange issue haven't heard of this before?
I have this same issue. I tried to buy a replacement board/port on ebay, but the piece I got was dead on arrival. The replacement wouldnt charge nor would the mic work so I put the old one back in. I have a few cables that are fine either way, and some that are only one way. annoying.
nowell29 said:
I have this same issue. I tried to buy a replacement board/port on ebay, but the piece I got was dead on arrival. The replacement wouldnt charge nor would the mic work so I put the old one back in. I have a few cables that are fine either way, and some that are only one way. annoying.
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So are you suggesting this is a phone issue or cable issue?
Let's call the situation a very expensive troubleshooting. I had bought higher end cables too going that was all it was, but that didn't help. I bought my 6p used, so i concluded that it was a bad Port from all is previous use and pocket lint. When i get good replacement I'll let you know if it helps. But that'll be a couple weeks i bet.
Had same issue. I ended up doing an insurance claim. Tried new cables and chargers no luck. It would only charge one way and would never fast charge
I have had the same issue, turns out it was the daughterboard that was faulty. Been trying to get hold of a replacement card but no luck so far..
this was a simple fix. ebay for roughly $12 and it is a very simple fix. one screw, two cables, presto fixo.
Sent from my Nexus 6P using Tapatalk
So I have been running AICP 13.0 for a couple weeks and love it. I woke up this morning and my phone didn't charge overnight despite being plugged in. It shows it is connected (the lighting bolt in the battery icon on the top right) but the led light doesnt display and it doesnt say charging. Other weird thing is everytime I plug the cord in the volumne starts adjusting itself up and down automatically and now sound is not working (microphone or speaker audio). Battery is now draining and I cant get it to charge. Any ideas why this could be? I have tried it with numerous cords and charging bricks, did a factory reset but still can't get it to work. I am now down to 20 percent battery life and am worried I have a hardware problem and am going to be without a phone for a couple days.
Anyone experience similar things or have ideas to try?
Also leeco doesnt have a us website anymore, so how do I contact them for support if needed?
Only idea a hardreset or clear coch?
Sent from my LEX720 using xda premium
Well, go back to any eUI vendor ROM (basically, stock) and see if it solves the issue. Preferably the same firmware version that your device was originally on. It could be a hardware issue or a software issue.
Sounds like a faulty charging port. You might need to replace yours. You can find replacement charging ports on Aliexpress, and a teardown here: http://www.myfixguide.com/manual/leeco-le-pro-3-teardown/ (the phone has the same internals as other LeEco phones, so you can consult various LeEco teardown videos too).
EDIT: now, I don't know if this will work for you, but freezing the phone for an hour might also get it to start charging again, but only do this as a last resort if it dies on you. And make sure you put it in a plastic bag first (obviously).
Ok I will locate the stock rom and flash it, I havent looked for it but it has to be on xda.
As far as replacing the charging port....I bought the phone in June so it should be under warranty correct? Does anyone know how we would get in touch with leeco support? Do we still have a warranty since they shut down operations in the US?
I still have 16 percent battery (I turned it off once I posted here so I could have juice to try ideas you guys would come up with, so hopefully I dont have to try the freezer trick.
sk8223 said:
Well, go back to any eUI vendor ROM (basically, stock) and see if it solves the issue. Preferably the same firmware version that your device was originally on. It could be a hardware issue or a software issue.
Sounds like a faulty charging port. You might need to replace yours. You can find replacement charging ports on Aliexpress, and a teardown here: http://www.myfixguide.com/manual/leeco-le-pro-3-teardown/ (the phone has the same internals as other LeEco phones, so you can consult various LeEco teardown videos too).
EDIT: now, I don't know if this will work for you, but freezing the phone for an hour might also get it to start charging again, but only do this as a last resort if it dies on you. And make sure you put it in a plastic bag first (obviously).
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Have you tried a different lead? I've had one leeco lead go on me, i almost chucked the charger until i realised it was the lead
Ymm, often the cable is broken.
Yes I have tried numerous cables and chargers. It has to be a hardware issue as it is dead now and won't charge at all is my thinking. When I plug a charging cord in it displays several quick red led blinks where it usually has the yellow led for charging but nothing else. When I tried it with my car charger this morning it got really hot very quickly.
jongordo8 said:
Yes I have tried numerous cables and chargers. It has to be a hardware issue as it is dead now and won't charge at all is my thinking. When I plug a charging cord in it displays several quick red led blinks where it usually has the yellow led for charging but nothing else. When I tried it with my car charger this morning it got really hot very quickly.
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Sadly, the stock charger cable is known to destroy the charge port. If you have always used the stock charger cable, then that is probably what caused the issue . I had to get my phone replaced for that reason about a year ago. If you do end up getting it fixed, get a certified USB-C cable and scrap the one that came with the phone. So sorry man...you shouldn't have to deal with this.