Database Users

Samsung Galaxy S I9000 Service Problem

I promised myself show how Samsung treats its and how they assume responsibilities.
More here:
Samsung Galaxy S I9000 blog
Samsung Galaxy S I9000 Facebook Page
The main ideea is that i am a lucky owner of a phone that comes from a batch that was released on the market with manufacturing errors.
Other owner with same problem found out:
Finally they(samsung) informed us that the display needs to be replaced. This means the front panel in totality will be replaced. I hope to get it back in a couple
of days. The way they were handling the phone i am worried if i will get it back in acceptable condition. It has been a really traumatic experience. They informed me it was a manufacturing defect and there seems to be a batch which might have this issue.
Click to expand...
Click to collapse
After x time the displays of these phones coming from that batch lose color depth and increase brightness, the overall image quality being shattered to pieces.
To be shure my phone had this particular problem, i tried everything from the software point of view that could be done : changed to stock android, tried different custom roms, even the ones with voodoo color fixes, factory reset (of course) but nothing.
I was shure then i had that problem as the owner above and i brought it to service (i just bought the phone in november 2010). I did not know i had to put the original android from samsung, so i got a phone call the next day from samsung service, being told that i voided my warranty and i should pay 350 dolars to fix it.
I understand that rules are rules and that it says that if you use other than original samsung software you void the warranty, but they know, and i know that this is a production fault having NOTHING to do with the software .
The main ideea is the phone comes from a batch with manufacturing defects and they SHOULD asume responsability.
Don`t get me wrong, i loved this phone and Android, but the way samsung deals with this problem is outrageous and i must "be heard" .
I hope your phones do not come from that batch.
Thank you & happy flasing,
Dan Gheorghe

bbluee:
You wrote that You have master degree in computer science
BUT IT DOESN'T PROVE ANYTHING...
were were you living last years?
you were smart enough to flash new firmware but you failed with ensuring your own security and comfort as a common customer, poor you
I can bet that almost everybody on xda do know that before sending broken device (ANY device!!!) to ANY service the most secure way is to ensure it has system and enhancements oficially supported by manufacturer.
Greetings!
V.

voriax said:
bbluee:
You wrote that You have master degree in computer science
BUT IT DOESN'T PROVE ANYTHING...
were were you living last years?
you were smart enough to flash new firmware but you failed with ensuring your own security and comfort as a common customer, poor you
I can bet that almost everybody on xda do know that before sending broken device (ANY device!!!) to ANY service the most secure way is to ensure it has system and enhancements oficially supported by manufacturer.
Greetings!
V.
Click to expand...
Click to collapse
I know i did not have the "best" approach, and if any other given problem they could be right.
I did not want to brag with the degree, only to point out that i know i didn`t do anything to get the phone to have that display problem, and the fact that i know that the software in this case HAS NOTHING to do with the fact this product comes from a batch with manufacturing defects.
I know that here on xda, are people with far more android and phones knowledge than i have.

And you just gave up? This post looks like garbage to me.
"It is like i buy a laptop with windows 7 and i have a hardware problem , take it into service with a linux operating system and they say the warranty was voided." is NOTHING like modifying phone firmware. Samsung doesn't provide you with the tools to flash 3rd party firmware to your phone - if you used ODIN, you used STOLEN Samsung software.
Masters degree in computer science - lol, read the book, "overschooled but undereducated." When sending back a product for warranty service, you re-install all stock firmware; that's pretty basic knowledge.
Sounds like you're bad mouthing Samsung for something that is your fault. Personally, I wouldn't have taken it sitting down; they definitely should fix it, and making a stupid blog post to spout non-sense is just silly - demand they fix it, and know your rights under the law before you do.

phzi said:
And you just gave up? This post looks like garbage to me.
"It is like i buy a laptop with windows 7 and i have a hardware problem , take it into service with a linux operating system and they say the warranty was voided." is NOTHING like modifying phone firmware. Samsung doesn't provide you with the tools to flash 3rd party firmware to your phone - if you used ODIN, you used STOLEN Samsung software.
Masters degree in computer science - lol, read the book, "overschooled but undereducated." When sending back a product for warranty service, you re-install all stock firmware; that's pretty basic knowledge.
Sounds like you're bad mouthing Samsung for something that is your fault. Personally, I wouldn't have taken it sitting down; they definitely should fix it, and making a stupid blog post to spout non-sense is just silly - demand they fix it, and know your rights under the law before you do.
Click to expand...
Click to collapse
Ok, ok... Stop throwing rocks men ) . I said i know i have mistaken in not flashing the phone with the original firmware. Again i did not want to sound cocky in the first post.
Please excuse me if i did.
I just wanted to say i know that what i did, had nothing to do with the display problem.
Was it my fault i bought a product from a batch with manufacturing defects?
Thank you for your feedback.

ROOT and WARRANTY Samsung

A number of posters either dispute or are no sure of the warranty position regarding rooting in particular .
Fact one the phone provider who is usually responsible for the first twelve months warranty can most certainly reject warranty for non original firmware or rooting .In the UK i have checked the position with O2 and Vodaphone who say they will reject under terms of their warranty .
SAMSUNG own warranty which is also usually paid in the first twelve months to the seller/repairer .
Basically say exactly the same rooting or custom rom voids warranty .
The letter on Samfirmware for starters if you don't believe .
http://www.samfirmware.com/apps/blo...cs-?&fw_comments_page=2&fw_comments_order=ASC
Extract from other sources .
ROOTING:
• Corporate recently added an additional reason for an Android handset to be considered as Out-Of-Warranty.
• Android handsets that have been subject to “rooting”, “jailbreaking” or “hacking” are no longer covered under warranty and may be grounds for termination or modification of service.
• Rooting is a process that modifies a handsets software allowing access to services not supported or tested by the Carrier or OEM.
• While there are more applications out there that allow subscribers to gain root access, a specific example seen on a Samsung Galaxy Indulge is shown below.
• If you see this application on the handset, please explain that the handset is out of warranty and be certain to access the customer’s account and add a memo that the handset has been rooted.
The picture they posted of is super user and some other ones.
another source
The reason I'm posting this now is because Samsung have only this week implemented a system for Service Centres to check if the handset has been rooted.
Point is its very easy in most cases to unroot and flash a stock firmware .
Some service guys may well turn a blind eye to rooting others may not .No good saying some guy on XDA said it was ok .
User choice but i have seen enough to convince me 100% ROOT = VOID WARRANTY .
jje

I thought this was common knowledge anyway?

Coedy said:
I thought this was common knowledge anyway?
Click to expand...
Click to collapse
Yes but its recently been disputed by some so i just pulled out my notes .
jje

^ Some people just don't get it however and seem to think they're still entitled, even if they returned it to stock and reset the counter, etc...
Individual cases may vary, maybe you'll get a "mod friendly" warranty facility, but I wouldn't feel bad for someone who gets denied warranty in the least. If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.

True, i already expect that I'll void the warranty once i root my phone.. it's the point of no return..
I keep a safe distance on messing up my phone, make sure i don't get too far and ended up with a dummy display phone..
Sent from The Center of The Earth

mudferret said:
If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.
Click to expand...
Click to collapse
Exactly. I would hope everyone would understand the risk before doing something like this.

How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?

This should be stickied with a tagline along the lines of:-
"Thinking of flashing a custom rom or kernel ? Consider this..."

I'm with Bell and I had a Rooted Atrix with cyanogenmod 7 beta 3 (back in the days..) and I had screens problems, I gave my phone to Bell and they send it to Motorola and it works flawlessly but they put me back on their motoscrap...
I'm sure Samsung will do the same thing
But thanks you anyways

harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
Click to expand...
Click to collapse
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.

Bam !
Beautifully put Zelendel Rooting/flashing (like throwing rocks) is all fun & games until someone gets hurt
zelendel said:
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
Click to expand...
Click to collapse

harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
They are not going to look that far .
Boot screen Custom rom possible if doing the job check for root apps /root.
As i said a lot dont even bother and just flash stock rom and repair .
But a lot is not all .
jje
Click to expand...
Click to collapse

With the new popularity of rooting, checking these things are becoming standard. To be honest I am glad. It will make people think first before they follow a video on youtube that is normally made by someone that has no idea what they are doing other then following a simple how to.
Modding a device is not ment for everyone. Nor should everyone do it.

Wait...the carrier can terminate your line for rooting?
Sent from my x10 mini running the latest version of minicm 7.

aloy99 said:
Wait...the carrier can terminate your line for rooting?
Sent from my x10 mini running the latest version of minicm 7.
Click to expand...
Click to collapse
Yeah they can terminate your contract if you mod your phone is anyway. Not to mention charging you the full price of the phone and the rest of the contract left over.
Main reason there are warnings all over the place about knowing and understanding what you are doing before you do it.

I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
You may not be entitled to a remedy if you:
damage or use goods in an unreasonable or unintended manner
Click to expand...
Click to collapse
I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.
Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.
If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.
Rooting is the only way to take control of a device that I own so my personal information can stay personal.

Im interested in what the laws are like in the EU.
However my own position on this is that one should be allowed to use any software and mods to software you want.
If there is a hardware malfunction they should fix it whatever software you chose to use. If you brick the bootloader they can JTAG it probably.
And this far i have never had anyone ever say anything about me using custom roms and the like.
However i would still like to know what the laws say.
Sent from my GT-I9100 using Tapatalk

rako77 said:
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.
Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.
If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.
Rooting is the only way to take control of a device that I own so my personal information can stay personal.
Click to expand...
Click to collapse
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.
Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.
Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.

zelendel said:
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
Click to expand...
Click to collapse
Good point.
Amazon repair service didn't use forensic software when I sent them a xperia Neo with the 0%-bug. They replaced it without much ado. Lucky me ;-)
Sent from my GT-I9100 using XDA App

zelendel said:
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.
Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.
Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
Click to expand...
Click to collapse
rooting does not mess with the drivers and I am defiantly not touching the cpu clock.
The only reported case of a pc manufacturer that i can find refusing to remedy a hardware problem where the operating system was changed was pc world which later stated that was not there policy and would preform a repair. international law may be different but under Australian law I have full ownership of the device and I think it is outrageous that companies try and weasel there way out of their rights to the consumer.
In my mind if the fault is there's they have to fix it and no way should they be able to say otherwise. Its really just a matter of who has the burden of proof.

Best Info on KNOX warranty I've seen

So, I actaully spoke with KNOX support today(not Samsung tech support) and asked them about whether installing a custom ROM would indeed void the hardware warranty on the device. Here's the first response I got:
Dear Patrick,
Thank you for your reply. There has been a lot of discussion regarding this matter and it will be ultimately up to the Samsung support center to determine whether the device will be covered under warranty. Since it's difficult to cover all the possible issues resulting from rooting, Samsung's official policy has been that if the device is rooted and if the device malfunctions due to rooting, the warranty will be void.
This is in response to the question I have abou what to do if I receive a device from insurance that already has the KNOX counter tripped
Unfortunately for the second case regarding the mobile device insurance company, the policy still remains the same. Technically the warranty bit should never be tripped if the device is loaded with the proper Samsung approved OS in a proper manner. If the device is returned to you with the KNOX warranty bit tripped, then we suspect that the device may had been refurbished unofficially.
Best regards
Steve
Samsung KNOX Team
Click to expand...
Click to collapse
I think this is going to be as good as it gets

"and if the device malfunctions due to rooting"
good info. as always this will come back to whether Samsung believes (demonstrates?) that the warrantable problem is caused by the rooting. Hardware faults would be very hard to prove of course (screen, buttons, etc), however I'm sure that they would always say that software problems are caused by rooting. So, to my way of thinking, rooting does not "void" the warranty in total - it makes it more likely that Samsung will refuse a warranty claim, particularly for software problems.

Consumer rights in the EU

As there often appear problems with guarantee/warranty from consumers whose device status is custom, rooted or running a custom rom, I would like to post a general article where your rights are described from official side:
http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm
In case of eg. SDS it doesn't matter which status your device has, you have the right to get it repaired without any costs.
Same when your hardware has an issue that was there from the beginning. Therefore don't be too worried if your knox count is 0x1.
In case of doubts about your rights, contact a consumerfriendly organisation, lawyer or someone who can help you to get advice.
Consumers with problems in Germany/Austria can send me a PM.
Good luck to all! :highfive:

Hi,
thanks for the link, but I cannot found anything about changed or rooted devices inside...
Thx Jiri

No need to mention that the software is altered. Faulty hardware has to be repaired, that's the fact and statement of the article.
As long as the customization of the software hasn't caused the issue, there is no way to neglect your right either by the seller or even Samsung with it's 2 years warranty.

Samsung conviction, 4.4.2 troubles and a cry for help

I am just another angry user, after the "fabulous" android 4.4.2 implementation made by Samsung for my (previously) beloved note3.
This is intended to be a an indictment made for a public conviction of Samsung, for what they did, and also a cry for help.
Please, if you have counterarguments and/or practical advices, expose them here.
I'm expecting at least an official position from Samsung, considering that customers of a 700 Euro flagship phablet deserve their complete attention.
I'm an Orange Romania customer, and I was one of the happy users of note3 (Orange firmware) until several days ago, when I decided to give up to the upgrade invitation message arrived, to move up to 4.4.2.
What I received:
1. The first and most important problem: no call recording program is working anymore. I do need such a program, because I receive a lot (I mean A LOT) of tasks and situations, only by voice calls, daily. Anyway, i really do not think I need to justify my needs, but I'm prepared to do it if absolutely necessary. Where is the solution, my "dear" Samsung ?
2. I'm not able anymore to read my IMAP4 mail account without activating synchronization. In the previous 4.3 version, with synchronization disabled, I was able to refresh manually the mail. Of course, with synchronization now enabled, the battery is drained in a day or less.
3. iGO cannot be used with maps and content kept on SD Card anymore. I've taken that SD card especially for my phone, now I am not able to use it. This is like a curse of Samsung, thrown in my face !
4. Adobe flash is now completely unusable. I used flash with dolphin very well on previous 4.3. Now, that hacked version presented here (thank you XDA) is extremely slow even on this monster hardware that is note 3. Where is that big difference from Apple, one of the reasons I've switched to Android several years ago, to be able to browse flash sites ?
5. If I'm not happy with an "improvement" offered by manufacturer, I think I'm entitled to request to keep my previous system, without any penalties (only at most with some excuses), but Samsung do not let me go back to the previous behavior of my phone. So, I'm not free anymore to use my own device as I wanted to do ? What the hell? What is then the difference that Samsung made in terms of freedom of use compared to Apple, well-known for their restrictions paranoia ? The freedom of Android and the efficiency of Samsung made me switch from Apple for good, several years ago, without regrets, but now Samsung seems that they started on the same path of restrictions. Maybe is time to look somewhere else and switch again...
I really think Samsung has to solve this. But not next month or next week, nor even tomorrow. Samsung must do something NOW: or a patch, or the ability to switch back to the exact previous behavior with 4.3
Thank you all for your opinions and (of course) valuable solutions.
LE:
Finally, after a long pain, a lot of nerves, but thanks to the supporting messages posted here, I've succeeded to "downgrade" my Note3 with kitkat , by changing it with a new one with latest JB 4.3 version, just asking for tech support at Orange and Samsung. If anyone interested, please read all thread, I simply asked them to restore lost functionalities, but I think I was really angry so their solution was to change the device.
Maybe some sticky messages (suggested in my post here http://forum.xda-developers.com/showpost.php?p=51890578&postcount=22 would be useful for a lot of us).

The biggest problem is the Knox trigger that voids the warranty. I paid a lot of money for this phone and I should be able to use it however I want, rooted or unrooted, and they should have no right to void my warranty based on this.
I'm thinking to root this device and if I ever need to send the phone for repair and they won't, I'll play dumb and call for consumer rights.
Sent from my Samsung Galaxy Note 3

lvnatic said:
The biggest problem is the Knox trigger that voids the warranty. I paid a lot of money for this phone and I should be able to use it however I want, rooted or unrooted, and they should have no right to void my warranty based on this.
I'm thinking to root this device and if I ever need to send the phone for repair and they won't, I'll play dumb and call for consumer rights.
Sent from my Samsung Galaxy Note 3
Click to expand...
Click to collapse
I was going to buy this phone later but after reading the op I think I will wait first or look elsewhere. Samsung is really copying apple and apple should sue them again...

1. Call recording is working, there's a mod for that, but ur device should be rooted.
2-3. I dunno never use.
4. Flash player is working. There's a way to enable it in Kk, and can be used with boat browser (dunno others).
As for go back to 4.3, it is unable due to the bootloader installed. They keep on making patches to the bootloader. Something that we cannot stop them.
@nm8 : samsung vs apple = never ending stories.
Sent from N7105, DN3 with AGNi kernel.

I could understand why all android devices manufacturers are trying to keep their customers away from rooting, this is just because possible increases in customer support expenses.
But of course, I don't want to break my warranty agreement, and with 4.3 I didn't feel the need to root the note 3, it was completely functional.
@nm8 - Yes, Apple could sue Samsung again, now Samsung is copying even the worst habits from Apple, I don't understand that crayziness of Samsung.
@antique_sonic - Thank you, I know about the mod for call recording, but as I said, I want to play fair and safe, to keep my warranty. And the same with adobe flash, it worked perfectly in 4.3, why do I need now that headaches ?
There are also a lot of other troubles with SD Card in 4.4.2, just another example: I'm not able to keep my apps backed up with ES file explorer on SD Card anymore. I used to make copies of my apps because I've met sometimes problems with some apps after updates, so I was able to return to the previous version of that app (AirFun from Realtek is just an example of an app that lost some functionalities after update, so I was able to install the previous working version from backup).
I wonder if there are some "eyes" from Samsung staff on this forum, what is their official opinion about all these complains ?
Thank you,

You do realize the SDcard issue is GOOGLE's doing, not Samsung's?
Google updates the Kitkat permissions, Samsung had nothing to do withit. Any issues with apps you need to complain to their developers to update their permissions.

Thank you ShadowLea, most probably you're right in technical terms.
BUT the real problem is, if I'm not happy with this change in Google's android policy, as a Samsung's customer, I need to be able to choose to keep my previous functions as they were before upgrade. In other words, I must be able to revert to 4.3, without any pain, penalties and so on, at most with excuses from Samsung. Because Samsung is now forcing me to stay at 4.4.2, not Google ! Is it fair ?
Thank you,

The flash player problem is also Google and not Samsung.
Life isn't fair and Samsung already have your money so why should they care?
It's not like the other options are any better. None of the other manufacturers care about you either.
Sent from my SM-N9005 using Tapatalk

dr.m0x said:
The flash player problem is also Google and not Samsung.
Life isn't fair and Samsung already have your money so why should they care?
It's not like the other options are any better. None of the other manufacturers care about you either.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
He should root the monster and be happy. Like me. Lol
Sent from my ME173X using xda premium

He should root the monster and be happy. Like me. Lol
Click to expand...
Click to collapse
Maybe you're right, but what about losing the warranty, if I will really need it in the future ?
Or maybe there is already out there a complete reversable rooting method for 4.4.2 that I don't know about ?
Thank you,

@dr.m0x - Ok, let's try to change something about this !
Still have no idea how to do it, but there must be a solution ! We must be the real owners of our paid devices, and we must be able to use them by our own rules, not their rules!
Thank you,

nick61 said:
Maybe you're right, but what about losing the warranty, if I will really need it in the future ?
Or maybe there is already out there a complete reversable rooting method for 4.4.2 that I don't know about ?
Thank you,
Click to expand...
Click to collapse
reversable in terms of unroot = YES
reversable in terms of KNOX flag = NO (bounty hunter for this has reached $3K+, yet no one claims)
nick61 said:
@dr.m0x - Ok, let's try to change something about this !
Still have no idea how to do it, but there must be a solution ! We must be the real owners of our paid devices, and we must be able to use them by our own rules, not their rules!
Thank you,
Click to expand...
Click to collapse
at the moment to be the "real owner" in terms to be able to fully utilize is only to root your device, and those "headache" setting for flash player. But "real owner" to be able to reverse KNOX flag is still a NO answer at the moment.
And "real owner" to be able to reverse/downgrade bootloader (without any problem), also stil a NO at the moment
Just do a few testing of common issue on Note 3 + read properly on how to root + use any other custom thingy (follow properly what the thread said), you are good to go.
Warranty so far is needed for those who never try to understand first what is the thread said.
Though all the devs here develop thing just for hobbies and free (donation is optional), they will do all the necessary testing on their device first before releasing it out. So, if their device can work, similar device to them should be able to work properly (doesn't necessary to claim your warranty, unless there's a hardware failure due to several tweaking you eager to try yourself without reading properly)
All I wrote here is just my opinion, just a thought. You may not agree, and not necessary to follow.

I'm totally with you... This actually looks like a "Double - penetration" by Sammy AND Google two companies destined to lose costumers... See? http://bbc.com/news/business-26933449
My unrooted, bloatware-ated, kit-kat-ed note 3 is half useful in practical terms than the rooted S3 I gave to my wife, if it weren't for the screen size, I would have change it with the old S3.
Sent from my SM-N9005 using Tapatalk

I'm samsung user from galaxy s2, note 1. And now note 3. I'm happy to use both devices on previous.
But since knox implementation on note 3. I feel like stuck in some where I cannot do any what I want on the phone.
I though that having note 3 will same as having note 1 and s2. Freedom...
So, this probably will my last samsung device. Will switch to other brand if i change phone.
Sent from my SM-N9005

When you look at the perspective of root/ void warranty everybrand is more or less the same except nexus and sime new china brands like xiaomi or oppo. In htc you void your warranty by unlockibg bootloader. Sony same thing (sony devices you can backup your ta) lg as qfuses and the list can be larger.
I had twice problems with samsung knoxed devices (2 s4) and they never rejected warranty repairs. And you can allways kill your device in order to cheat samsung service. Like they cheat you putt a flag on your phone. So I decided to trip mine again and if they refuse warranty I will be give them a nice war.
Sent from my SM-N9005 using XDA Premium 4 mobile app

Thank you all for your empathy and support.
Encouraged by all these messages, I've succeeded yesterday to CHANGE THE NOTE3 with a new one with latest 4.3 version at Orange service.
I don't know if they agreed to solve my request only because my old client status, but the service tech guy from Orange, specialized in Samsung devices, spent over 4 hours looking for all the flaws and troubles I've mentioned with 4.4.2. Also, he had several long phone conversations with a tech guy from Samsung.
My advice to everyone in the same situation is to try everything they could try, and also, if possible, DO NOT UPDATE TO 4.4.2 !
Now my device is completely restored to full functionalities: call recording, flash sites with the last official adobe flash apk and dolphin and reasonable speed, battery is again lasting at least 2 days of heavy use (calls, net, video, mails, everyday notes etc.)
Also, I've learned that even the "inside" guys from tech support have no other clever solution to downgrade or to solve my problems.
Both Orange and Samsung tech guys promised to inform and escalate my complaints about 4.4.2 implementation so maybe there will be a patch in the near future.
Thanks again XDA,

nick61 said:
I am just another angry user, after the "fabulous" android 4.4.2 implementation made by Samsung for my (previously) beloved note3.
This is intended to be a an indictment made for a public conviction of Samsung, for what they did, and also a cry for help.
Please, if you have counterarguments and/or practical advices, expose them here.
I'm expecting at least an official position from Samsung, considering that customers of a 700 Euro flagship phablet deserve their complete attention.
I'm an Orange Romania customer, and I was one of the happy users of note3 (Orange firmware) until several days ago, when I decided to give up to the upgrade invitation message arrived, to move up to 4.4.2.
What I received:
1. The first and most important problem: no call recording program is working anymore. I do need such a program, because I receive a lot (I mean A LOT) of tasks and situations, only by voice calls, daily. Anyway, i really do not think I need to justify my needs, but I'm prepared to do it if absolutely necessary. Where is the solution, my "dear" Samsung ?
2. I'm not able anymore to read my IMAP4 mail account without activating synchronization. In the previous 4.3 version, with synchronization disabled, I was able to refresh manually the mail. Of course, with synchronization now enabled, the battery is drained in a day or less.
3. iGO cannot be used with maps and content kept on SD Card anymore. I've taken that SD card especially for my phone, now I am not able to use it. This is like a curse of Samsung, thrown in my face !
4. Adobe flash is now completely unusable. I used flash with dolphin very well on previous 4.3. Now, that hacked version presented here (thank you XDA) is extremely slow even on this monster hardware that is note 3. Where is that big difference from Apple, one of the reasons I've switched to Android several years ago, to be able to browse flash sites ?
5. If I'm not happy with an "improvement" offered by manufacturer, I think I'm entitled to request to keep my previous system, without any penalties (only at most with some excuses), but Samsung do not let me go back to the previous behavior of my phone. So, I'm not free anymore to use my own device as I wanted to do ? What the hell? What is then the difference that Samsung made in terms of freedom of use compared to Apple, well-known for their restrictions paranoia ? The freedom of Android and the efficiency of Samsung made me switch from Apple for good, several years ago, without regrets, but now Samsung seems that they started on the same path of restrictions. Maybe is time to look somewhere else and switch again...
I really think Samsung has to solve this. But not next month or next week, nor even tomorrow. Samsung must do something NOW: or a patch, or the ability to switch back to the exact previous behavior with 4.3
1....pe forum gasesti versiunea modificata pentru adobe flash care merge f bine pe kitkat cu firefox de exemplu.
2. Daca copiezi continutul igo pe internal nu pe external o sa iti functioneze perfect. Oricum asta e vina google si nu samsung, si mai avem si 32 interni, deci destul loc
3. Pentru mail iti recomand K-9 mail client il regasesti pe play store.
4. Inregistrarea convorbirilor e putintel ilegala fara mandat...deci...cred totusi ca te plangi prea tare pt niste chestii care din cate stiu eu au toate rezolvare pe aici pe la xda
My poit is that all of his problems has an workaround here on xda. Only first one need a root. The rest of them is a metter of minutes of searching xda.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse

@calinormy
Thank you for your message (let's keep it in english if anyone else is interested).
Point by point (in fact covered in the first post):
1. Yes, I've already tried the hacked flash for 4.4.2, is unbelievable slow on such a monster (hardware speaking) as note3. Official old version is stable and flawless in 4.3
2. Ok, that's true, but I want to use the internal speedy memory for other stuff, and I want to organize files on my own rules, not their's... yes, this is a Google's problem, but my request to Samsung is to let me downgrade from 4.4.2 if I do not like it.
3. I'll check it
4. Concerning call recording, the legal issues are exclusively my problems, not Samsung's. In fact, is not even a legal problem, if the other person is informed about recording.
But please read my last post, they've changed my phone with another new one with 4.3 !
Thank you,

Glad you got your problems sorted. KK is ****, said the man who refuses to try it. Because it's ****
New firmware doesn't always mean better. For me, Gingerbread was a hell of a lot better than ICS.

To be frank... I don't know what the hell is beneficial "for me" by upgrading to kitkat All the changes in KitKat are about implementing restrictions by Samsung or Google If I wanted to be restricted I would have chosen an iPhone in the first place... They simply sh&#tted on what all android is about :silly: and the as#hole sammy even lured people into upgrading. Never again will I trust all those official phone reviewers on forums or youtube... the ordinary man's experience is what counts.