Related
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
can u email them to me
is it me? or does this person write awfully similar to the other person who started this whole wm6 iphone stuff
Email?
Yes. PM your email add to me & Ill do by Monday, possibly tonight. One of my techs is working on a few extremely detailed vids of External & Internal , pics are to easy to fake & I want no misconceptions about how phenomenal this thing is. I also do not want it released to anyone after I send it to you. So please dont redistribute the vids.
Small Minds or Jealousy
WOW man. I think your right! The T's in both posts are identical! Are you just jealous or to small minded to think someones smart enough to do this? Just because your not talented enough to conceive this idea, doesn't mean it's not possible. Email me the videos ASAP and we'll take a look at it over here at TechRev. Try to get it done by tomorrow please.
If this works. I will get my iphone this week!
THis is a hoax. Don't buy it.
TechRev_Admin86 said:
WOW man. I think your right! The T's in both posts are identical! Are you just jealous or to small minded to think someones smart enough to do this? Just because your not talented enough to conceive this idea, doesn't mean it's not possible. Email me the videos ASAP and we'll take a look at it over here at TechRev. Try to get it done by tomorrow please.
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Click to collapse
take a look at the posts by "technology" in the smartphone threads somewhere. Seems to be the same spammer.
And do you think your 2 posts are what he was looking for in a "senior member"?
Why should it not be posible with dual boot. Apple did it with their computers and said it could not run Windows then someone figgured out how to and they released theire version. now the iphone maybe can do the same. Apple are prob just waiting for someone to do it for them before releasing their own version. Why they wait... well they might not wan't to be the once making it work as it might seam like an attack on MS. And by doing these dual boot they get costumers that are using MS products to swap to Apple because they can us the MS on Apple iPhone or computers. this way Apple gets a part of a market they would not gotten with only their OS running.
but yes I'd like to see some real prof of it working before I will be convinced... but it's possible that it's true. Because Jobs wants a bigger marked
I just find it strange that the videos aren't open not even on a private server and streamed to others...and the posts seem spammish I will point out some inaccuracies in grammar and spelling
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
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Click to collapse
on first glance its almost like the post was written from an iPhone or a touch screen winmo device. That said, the likelihood that it is a possible theme customization for the iphone is pretty high and not a modded htc device. Most developers, even the ones that develop themes for iphones, also display their pictures and such. So um...
This is highly suspicious if it is legit, prove it.
Not used to PPC's ????
Well I need some gelp to understand all this....
How could this be possible? He'd need to have the sources for WM6 to port it to the iPhones Samsung processor which is ARM11 unlike the present gen WM6 based Samsung processors which are ARM9. This seriously sounds like its a scam.
Also, why would an apple product NOT have iTunes which is one of the biggest selling points of the iPhone?
I'd be interested to see some pictures including a view of how thick it is, and how large the screen is/how much of the front of the device the screen takes up...
Make No Mistake
Phillips_technology said:
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
Click to expand...
Click to collapse
i do not know nor have i ever met this poster, and if he thinks my idea is plausible then i thanks him. now on to other matters; as for the guy who spoke of porting the WM6 ARM9 processor to the iphones ARM11 there has never been a time when a OS complained of having too much resources as i dont think that would be a problem. if you search the threads and read my original post you would see that i threw out a hypothetical and asked if it was possible and then asked if (and gave praises to the intelligence) anyone could do it. then i spoke of dual booting the iphone and provided links where the iphone has been partitioned, jailbreaked and running 2firmware, heck i even threw in a firmware builder link so if anyone just wanted to modify a iphone firmware to be WM6 then they could do that; again all i see you doing is swapping the system files, Mac HD for windows folder etc.
REMEMBER IT WAS A HYPOTHETICAL
Make No Mistake
Phillips_technology said:
Ok gentleman. The guy that made the post about the dual OS iPh**e is not lying! I own a Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc. The guys actually called and told my assistant to give me a message about it but I blew it off. They came to my office four times and I finally met with them. This things real. Three of my techs here checked it out and its no joke. Everything the kid said holds up. Weve had it three days now and still dont know alot. Not used to PPC's. We specialize in programming for Sony products, Laptops, Playstation etc. The kid told me about this sight and said some gelp may be available. Heres what weve got so far. On startup it brings up a dual bootloader screen. The htc versions is running amazing. Its running overclocked at 623mhz while the radio still runs at normal rate. This is strange because there is no type of over clocking software anywhere on the device. Also accelerometer is inactive on htc rom. Screen/light sensors work on both. iPhone side. Safari is somehow flash and java enabled. itunes is not here anymore. Its actually registered thru apple for warranty which im sure is void. works on gsm network as well as cdma like it says. now internal time. remember my techs are not ppc specialists. It appears ro have two processors tied into each other. one is original one appears to be custom. also there is some extra wiring tied into the screen running off an unknown circuit board which was def placed there aftermarket style. Also the everything seems to be somehow tied into this circuit board & and the board is a phenomenal custom job. Like I said, we do hot specialize in programming for ppc. I am willing and have rights to send this to an experienced and I mean GENIUS, programmer to work with this. Only condition is you must reside in the US OR CANADA, and you must sign a predrawn contract which you may print off, sign, and scan and email or fax back. It just says you will send it back, working or not. By the way, I contacted the creator of this & the reason it wasnt online or advertised is due to apples long arm. If there pulling hair over icons then theyd draw blood for this. Which brings me to this. NO PICS WILL BE PUBLICLY POSTED. I will email detailed video to any senior member only who honestly believes they can help make this widely available and rip off App** short leash. Im sorry to any non senior member but i dont wana email a video to an apple attorney. So post your thoughts but only serious requests for Photos.
Click to expand...
Click to collapse
i do not know nor have i ever met this poster, and if he thinks my idea is plausible then i thank him. now on to other matters; as for the guy who spoke of porting the WM6 ARM9 processor to the iphones ARM11 there has never been a time when a OS complained of having too much resources as i dont think that would be a problem. if you search the threads and read my original post you would see that i threw out a hypothetical and asked if it was possible and then asked if (and gave praises to the intelligence) anyone could do it. then i spoke of dual booting the iphone and provided links where the iphone has been partitioned, jailbreaked and running 2firmware, heck i even threw in a firmware builder link so if anyone just wanted to modify a iphone firmware to be WM6 then they could do that; again all i see you doing is swapping the system files, Mac HD for windows folder etc.
REMEMBER IT WAS A HYPOTHETICAL
i have to join the BS camp. the least this guy could do would be to put a vid on a private tracker then link to it via tinyurl or something like that. and we could pm him for the torrent info
frasbyte said:
as for the guy who spoke of porting the WM6 ARM9 processor to the iphones ARM11 there has never been a time when a OS complained of having too much resources as i dont think that would be a problem.
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Click to collapse
I'm not going to comment either way on the plausibility of the topic of this thread, but I would like to point out that I can think of several legacy MS OS's that would not run on newer hardware without a patch or just would not run right at all.
i posted this a few days ago...
y'all just bastardizing my idea...
http://forum.xda-developers.com/showthread.php?p=2149033
Read The Original
HostileJava said:
I'm not going to comment either way on the plausibility of the topic of this thread, but I would like to point out that I can think of several legacy MS OS's that would not run on newer hardware without a patch or just would not run right at all.
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as i said i was taking a shot in the dark when i proposed the idea, but i did provide research and said nothing of the validity of the subject in question
Cynical
Perhaps I am just getting old and cynical, but in my experience most individuals who have risen to any kind of high office or have been successful in business to the degree that our friend suggests have actually mastered the basics of spelling and punctuation.
I have to remind my 11 year old son to remember paragraphs, capital letters and apostrophes - I would expect better from the owner of a 'Computer Prog. Company in Kingsport TN that doe sub contract work for Sony Inc.'
HTC has opened worldwide customer survey for satisfaction with their customer service. I think people (you) should send them your opinion about their services.
Mostly what came to my mind is that they still havent released proper 3D drivers. So what people (you) should do is to send them some opinions about that.
Probably this doesnt suddenly make them release or make drivers but should make them know that people wants those drivers.
Direct URL to survey: http://survey.htc.com/WorldWide/
Use 5min and fill that, ofcourse if you are satisfied then put it there, i dont want to people put only negative, although I cannot think much positive about Touch HD customer service.
HD is/was their flagship, and it doesnt even get winmo 6.5 update or have proper drivers.
This is only for customer service, this would only apply if you'd had a specific problem, they're not interested in our overall opinion of them as a manufacturer etc.
While the service may not be relevant to the graphics driver thing - there is one very important issue EVERYONE should complain about:
Various repair facilities for HTC devices in various countries now refuse to repair device with HARD-SPL installed. They claim changing the software has damaged the motherboard and it needs to be replaced, and they will try charging you for it. Yes, they will tell you this even if it is your screen that is split in half. In other words - complete nonsense. After some lengthy conversations with various people at one of these facilities I learned that HTC sent out a memo to their repairers that devices that are not running stock ROMs software are no longer eligable for fixes of hardware.
Now, of course, it is their good right not to repair issues that were caused by yourself, however, HardSPL does not cause my screen to break in two. They are completely non-related. Also, if their terms said software changes would void hardware warranty (how absurd that may be), that would maybe go somewhere - BUT, they do not state this, at least not the ones that came with my devices (and I have quite a bunch of them).
Is there no end to how low and crappy HTC can go?
(I am seriously considering taking them to court over this)
^yeh, don't think they can get much lower! I'll be serously concidering the switch to Toshiba with Snapdragon...
Even though this was customer service survey, I've still complained about my biggest gripe - Graphics Drivers! It's been a couple of years and they've not released any drivers. That's criminal! I think everyone at XDA-developers should get their voices heard (again!). For me this issue started with Kaiser and now with Blackstone. Sooo Annoyed!!
Yes - it's crazy esp. if the chipsets on the Touch HD etc support it. CorePlayer cannot support the device properly because of it. And don't get me started on the Audio Stutters debacle. Whilst their customer service do reply, their are probably poorly paid back office staff. The problem is with product implementation, product testing - and evidently, repair!
I am hoping that HP release a new phone with a great screen, decent graphics etc. I miss my Ipaq PDA and it not giving me any grief!
fathamburger said:
haha yeah I read the colour cycling post shortly after I posted this and figured it was you
Didnt find it via google, found it via the Dell website via their dell venue pro hashtag which popped up your tweeted complaints plus several others. Not a good sign at all. Hope they will not be selling the same units to us when they become available without addressing the problems, if the delays are a result of addressing the problems they should at least say so.
Even then, I need a phone of my own for development soon. Will have to give up my current one to another developer shortly, hell this is starting to become a very costly platform to buy into since I may have to buy a "stopgap" phone I don't really want i.e. LG quantum if these shortages persist.
Efjay I wasn't trying to spread FUD, rather his is the first detailed post of his experiences on a non-vapourware phone and i'd consider it requisite reading for anyone wishing to make an informed decision.
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Click to collapse
Not sure whats going on, how did this become the first post in this thread?
dotnetnate.com/2010/11/why-windows-phone-7-will-fail-and-i-might-finally-break-down-and-get-an-iphone/
God...people read that thing? pfft...how'd that get on Google so fast?
So this person's impatience and incompetence means that WP7 is a failure?
Can't argue with that logic.
Whats worse is this is the second forum this has been posted in by the same poster that I know of, who knows how many more. Looks like someone's trying to spread the FUD!!!
Actually, I'm feeling a bit clairvoyant myself, here's my prediction - tonight will be dark, tomorrow the sky will be bright in some places and others not so much! Bow down before my awesome future-seeing powers!!!!
I have not heard of the Venue Pro going into the death reboot spiral...
The 'Engineering Sample' issue was pretty covered the day of launch and I believe it was a mistake on their part.
For me, a 16GB phone would be fine, as I really don't use my phone as a media device. I use my phone for internet, email, SMS/MMS and calls.
I would worry about battery life anyway with me using the web a TON on a daily basis and responding to many emails/SMS messages.
Let's see what happens when these are officially put on sale and people start getting them in their hands...
There are some parts of the above blog post though that I do agree with....having your brand new OS on a hardware platform that is about a year old (1ghz Snapdragon proc) is not the best business.
orochidp said:
So this person's impatience and incompetence means that WP7 is a failure?
Can't argue with that logic.
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Click to collapse
Yeah, the fact that I can read and understand what I AM allowed to do based on the terms of of a contract is a *****.
Maybe you should try selling this POS to customers. While yes, Dell royally [email protected]#)('d up - the fact is, MS is to blame for the storage problem. Period. It's not in any way, shape or form a consumer device given the approach they took and as someone who sells technology, specifically MS tech, to clients - guess what - I'm advising them to still the hell clear of WP7 until they actually engineer it properly to have broad appeal. Or would you like me to also get quotes from others at MS that have to evangelize this crap who also think it's a load of BS as well?
Spankmeister said:
I have not heard of the Venue Pro going into the death reboot spiral...
The 'Engineering Sample' issue was pretty covered the day of launch and I believe it was a mistake on their part.
For me, a 16GB phone would be fine, as I really don't use my phone as a media device. I use my phone for internet, email, SMS/MMS and calls.
I would worry about battery life anyway with me using the web a TON on a daily basis and responding to many emails/SMS messages.
Let's see what happens when these are officially put on sale and people start getting them in their hands...
There are some parts of the above blog post though that I do agree with....having your brand new OS on a hardware platform that is about a year old (1ghz Snapdragon proc) is not the best business.
Click to expand...
Click to collapse
The first unit I received, the one that went back to the store, was not an engineering sample. Someone mentioned that I should've written down the revision numbers...but I also had none of the other problems the engineering samples had, e.g. I could connect just fine to my secure wi-fi network. Two types of devices went out, contrary to Dell's public statement. All Dell is claiming is that batteries were mislabled but there are two distinct sets of behaviors, i.e. one is the 'proper' version of the hardware and the other isn't.
nathanysmith said:
Yeah, the fact that I can read and understand what I AM allowed to do based on the terms of of a contract is a *****.
Click to expand...
Click to collapse
You can hit your phone over and over with a hammer if you want according to the contract, it doesn't mean you aren't stupid for doing it.
nathanysmith said:
Maybe you should try selling this POS to customers. While yes, Dell royally [email protected]#)('d up - the fact is, MS is to blame for the storage problem. Period.
Click to expand...
Click to collapse
What storage problem? The one where Microsoft explained what the criteria is for an acceptable card, or the part where they said that they were working with SD card makers to get the proper information on the packaging to let the users know if the card was acceptable to use in the device?
What you did was impatient. You performed an unsupported procedure on a undeveloped feature using a substandard card, then proceeded to blame everyone but yourself. The Venue has plenty of flaws, sure, but I'm not sure what you experienced is anyone's fault but yours.
PROTIP: When modifying hardware on your device, especially hardware noted by the manufacturer to be unmodifiable, unintended issues may arise.
orochidp said:
What storage problem? The one where Microsoft explained what the criteria is for an acceptable card, or the part where they said that they were working with SD card makers to get the proper information on the packaging to let the users know if the card was acceptable to use in the device?
What you did was impatient. You performed an unsupported procedure on a undeveloped feature using a substandard card, then proceeded to blame everyone but yourself. The Venue has plenty of flaws, sure, but I'm not sure what you experienced is anyone's fault but yours.
PROTIP: When modifying hardware on your device, especially hardware noted by the manufacturer to be unmodifiable, unintended issues may arise.
Click to expand...
Click to collapse
Either I didn't clarify it or you didn't read it...but MSFT is claiming, in their stores, that it breaks the warranty if you replace what it shipped with with ANY card - even certified ones. They stated that the Focus is the only one that can have its storage swapped out. So in other words, when those shiny new "Certified" logos get put on the cards - they're useless outside of the focus. So yes - it's absolutely MSFT's fault for going with a storage scheme that is this destructive and allowing devices with such minimal (non-replaceable!) storage to even be on the shelves.
It's not impatient - it's realistic. If a mfg doesn't want someone to change something, to the point where the change is truly catastrophic to the device, then they'd damn well better put a lot more labeling what MOST intelligent people look to modify, although I'd hardly call this a modification. Further - it was working just fine and I'm apparently not the only one to experience power cycling, mine just never recovered from it.
nathanysmith said:
Either I didn't clarify it or you didn't read it...but MSFT is claiming, in their stores, that it breaks the warranty if you replace what it shipped with with ANY card - even certified ones. They stated that the Focus is the only one that can have its storage swapped out. So in other words, when those shiny new "Certified" logos get put on the cards - they're useless outside of the focus. So yes - it's absolutely MSFT's fault for going with a storage scheme that is this destructive and allowing devices with such minimal (non-replaceable!) storage to even be on the shelves.
It's not impatient - it's realistic. If a mfg doesn't want someone to change something, to the point where the change is truly catastrophic to the device, then they'd damn well better put a lot more labeling what MOST intelligent people look to modify, although I'd hardly call this a modification. Further - it was working just fine and I'm apparently not the only one to experience power cycling, mine just never recovered from it.
Click to expand...
Click to collapse
Most people buy the device they want in the first place and DONT go rooting in the innards of their device looking for storage card slots when the device clearly does not have one visible or other ways to unofficialy upgrade their device. The fact that you made the choice to swap the card is not MS's fault, they made their position clear on swapping storage cards, and the card in the Dell is obviously not intended to be swappable, the manufacturer made the effort to hide the card from being visible irrespective of what methods they used, and you made the choice to buy a device with insufficient storage and decided to add storage in an unsupported way. Cant see where your storage card complaint has any merit.
Whether MS's way of implementing storage card integration is correct or not is a separate issue, so are the inevitable bugs in any piece of software as there are in WP7, but for the storage card complaint if you go out of your way to use a device in a way for which it was not intended you cant blame anyone but yourself.
nathanysmith said:
God...people read that thing? pfft...how'd that get on Google so fast?
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Click to collapse
haha yeah I read the colour cycling post shortly after I posted this and figured it was you
Didnt find it via google, found it via the Dell website via their dell venue pro hashtag which popped up your tweeted complaints plus several others. Not a good sign at all. Hope they will not be selling the same units to us when they become available without addressing the problems, if the delays are a result of addressing the problems they should at least say so.
Even then, I need a phone of my own for development soon. Will have to give up my current one to another developer shortly, hell this is starting to become a very costly platform to buy into since I may have to buy a "stopgap" phone I don't really want i.e. LG quantum if these shortages persist.
Efjay I wasn't trying to spread FUD, rather his is the first detailed post of his experiences on a non-vapourware phone and i'd consider it requisite reading for anyone wishing to make an informed decision.
nathanysmith said:
Either I didn't clarify it or you didn't read it...but MSFT is claiming, in their stores, that it breaks the warranty if you replace what it shipped with with ANY card - even certified ones. They stated that the Focus is the only one that can have its storage swapped out. So in other words, when those shiny new "Certified" logos get put on the cards - they're useless outside of the focus. So yes - it's absolutely MSFT's fault for going with a storage scheme that is this destructive and allowing devices with such minimal (non-replaceable!) storage to even be on the shelves.
It's not impatient - it's realistic. If a mfg doesn't want someone to change something, to the point where the change is truly catastrophic to the device, then they'd damn well better put a lot more labeling what MOST intelligent people look to modify, although I'd hardly call this a modification. Further - it was working just fine and I'm apparently not the only one to experience power cycling, mine just never recovered from it.
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Click to collapse
Why did you buy this phone in the first place? Your biggest gripe is the lack of storage space on the phone. Okay, fine. 8GB is probably not enough to store all my MP3/Videos/misc....
However you knew going into the purchase that 8GB was all you were getting. I'm pretty sure that you did not know that it had an easily accessible MSD slot. Reports of the MSD slot did not start coming out until 11/9... as in your blog post. You purchased your device on 11/8 as seen on your Twitter.
I purchased it on 11/8 at the Scottsdale MSFT store. I hate to break it to you, but it's not exactly rocket science to pull the battery out and look for where a microSD card would be. I had that sticker off and the card pulled within about 5 minutes of having it in the car. My apologies for not posting it to the world, but if that's exceptionally difficult to imagine how one could do such a thing without someone else writing about it first, perhaps you shouldn't be critiquing my actions. The only delay between me purchasing it and running into problems was the shipping date on the initial 32GB card.
efjay said:
Most people buy the device they want in the first place and DONT go rooting in the innards of their device looking for storage card slots
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Click to collapse
Really? You're saying that on this forum? Have you even SEEN the sticker? It has no text on it...it has nothing. There's nothing to distinguish it from something that could've been put there just to hold it in over a OMGYOURPHONEISGONNADIE sticker.
efjay said:
The fact that you made the choice to swap the card is not MS's fault, they made their position clear on swapping storage cards, and the card in the Dell is obviously not intended to be swappable the manufacturer made the effort to hide the card from being visible irrespective of what methods they used
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Click to collapse
You really don't have any concept of contracts... unless something is stated that it will in fact void the warranty, the warranty is in tact. Don't piss on me over bad lawyering on Dell's part. If anything, you should be thanking people that are griping about this to get it changed.
Cant see where your storage card complaint has any merit.
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That they claim I voided a warranty is where it has merit. Again, L2Contract. I did nothing in violation of the warranty. There was no warning that removing the sticker or the card itself violated the warranty - that's really the end of the story. At BEST you could argue that there's a very minor warning at the end of the manual...I mean, dead on the back of it, that mentions that it may make the phone unusable - but again, nothing that mentions that it's a violation of a warranty. Beyond that, even MS' KB article are MUCH less dire than that and are pretty much summed up as 'you might lose some data'.
Whether MS's way of implementing storage card integration is correct or not is a separate issue
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Yes - it is. However MS is not 'separate' in this case - they were the ones in the store telling me I voided the warranty when 1.) nothing indicates that such an action would and 2.) They're not the warranty holders.
you go out of your way to use a device in a way for which it was not intended you cant blame anyone but yourself.
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Yeah, I went reeeeeeeally far out of my way. You know...looking in the same place I'd look in other phones for SD slots, e.g. my HD2 and seeing what was pretty obviously one...yeah, that took some brainpower.
nathanysmith said:
Really? You're saying that on this forum? Have you even SEEN the sticker? It has no text on it...it has nothing. There's nothing to distinguish it from something that could've been put there just to hold it in over a OMGYOURPHONEISGONNADIE sticker.
You really don't have any concept of contracts... unless something is stated that it will in fact void the warranty, the warranty is in tact. Don't piss on me over bad lawyering on Dell's part. If anything, you should be thanking people that are griping about this to get it changed.
That they claim I voided a warranty is where it has merit. Again, L2Contract. I did nothing in violation of the warranty. There was no warning that removing the sticker or the card itself violated the warranty - that's really the end of the story. At BEST you could argue that there's a very minor warning at the end of the manual...I mean, dead on the back of it, that mentions that it may make the phone unusable - but again, nothing that mentions that it's a violation of a warranty. Beyond that, even MS' KB article are MUCH less dire than that and are pretty much summed up as 'you might lose some data'.
Yes - it is. However MS is not 'separate' in this case - they were the ones in the store telling me I voided the warranty when 1.) nothing indicates that such an action would and 2.) They're not the warranty holders.
Yeah, I went reeeeeeeally far out of my way. You know...looking in the same place I'd look in other phones for SD slots, e.g. my HD2 and seeing what was pretty obviously one...yeah, that took some brainpower.
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Man its all this type of crap they probably are delaying the release. To make sure the damned stickers are legible. Joking but kind of serious
ratchetjaw said:
Man its all this type of crap they probably are delaying the release. To make sure the damned stickers are legible. Joking but kind of serious
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Maybe...but I think it'd be more that there are just general hardware problems with the device.
Someone from the MS store contacted me, so I'm trying to see if they can either correct or confirm the associate's story about not even the certified cards being able to be used.
nathanysmith said:
Really? You're saying that on this forum? Have you even SEEN the sticker? It has no text on it...it has nothing. There's nothing to distinguish it from something that could've been put there just to hold it in over a OMGYOURPHONEISGONNADIE sticker.
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I think thats the whole point, most people are not buying phones and heading to xda to find out where the hidden storage card is, you are obviously not the average user but just because you are more knolwedgeable doesnt change the fact that the storage card was not meant to be accessed and changed, whether by someone with a degree in astrophysics or the milkman and playing the injured consumer and quoting contracts doesnt make your claim any more valid.
nathanysmith said:
You really don't have any concept of contracts... unless something is stated that it will in fact void the warranty, the warranty is in tact. Don't piss on me over bad lawyering on Dell's part. If anything, you should be thanking people that are griping about this to get it changed.
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I fail to see what contracts have to do with you messing up your phone so badly that you needed to return it.
I also fail to see why Dell is at fault for your botched swap job. I mean, everything you've said so far seems to be a lot of bluster to cover for your own incompetence. Funnily enough, just keeping your failure to yourself would have avoided a lot of this drama.
In summary: Contracts have nothing to do with your lack of skill or forethought into pulling vital components from your phone impulsively on the ride home. You keep bringing up "contracts" like it means anything. You may understand contracts, but you sure don't understand cell phones.
efjay said:
I think thats the whole point, most people are not buying phones and heading to xda to find out where the hidden storage card is
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I didn't come here to find out where it was. I knew where it was ...see previous post
you are obviously not the average user but just because you are more knolwedgeable doesnt change the fact that the storage card was not meant to be accessed and changed, whether by someone with a degree in astrophysics or the milkman and playing the injured consumer and quoting contracts doesnt make your claim any more valid.
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Well, it absolutely does. If I can engage in a supposed warranty voiding action without notice that said action voids a warranty...it doesn't void the warranty and in fact is not a condition of the warranty. There's no warning on the sticker. There's no text anywhere. I'm really not sure what's difficult to understand about that.
A number of posters either dispute or are no sure of the warranty position regarding rooting in particular .
Fact one the phone provider who is usually responsible for the first twelve months warranty can most certainly reject warranty for non original firmware or rooting .In the UK i have checked the position with O2 and Vodaphone who say they will reject under terms of their warranty .
SAMSUNG own warranty which is also usually paid in the first twelve months to the seller/repairer .
Basically say exactly the same rooting or custom rom voids warranty .
The letter on Samfirmware for starters if you don't believe .
http://www.samfirmware.com/apps/blo...cs-?&fw_comments_page=2&fw_comments_order=ASC
Extract from other sources .
ROOTING:
• Corporate recently added an additional reason for an Android handset to be considered as Out-Of-Warranty.
• Android handsets that have been subject to “rooting”, “jailbreaking” or “hacking” are no longer covered under warranty and may be grounds for termination or modification of service.
• Rooting is a process that modifies a handsets software allowing access to services not supported or tested by the Carrier or OEM.
• While there are more applications out there that allow subscribers to gain root access, a specific example seen on a Samsung Galaxy Indulge is shown below.
• If you see this application on the handset, please explain that the handset is out of warranty and be certain to access the customer’s account and add a memo that the handset has been rooted.
The picture they posted of is super user and some other ones.
another source
The reason I'm posting this now is because Samsung have only this week implemented a system for Service Centres to check if the handset has been rooted.
Point is its very easy in most cases to unroot and flash a stock firmware .
Some service guys may well turn a blind eye to rooting others may not .No good saying some guy on XDA said it was ok .
User choice but i have seen enough to convince me 100% ROOT = VOID WARRANTY .
jje
I thought this was common knowledge anyway?
Coedy said:
I thought this was common knowledge anyway?
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Yes but its recently been disputed by some so i just pulled out my notes .
jje
^ Some people just don't get it however and seem to think they're still entitled, even if they returned it to stock and reset the counter, etc...
Individual cases may vary, maybe you'll get a "mod friendly" warranty facility, but I wouldn't feel bad for someone who gets denied warranty in the least. If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.
True, i already expect that I'll void the warranty once i root my phone.. it's the point of no return..
I keep a safe distance on messing up my phone, make sure i don't get too far and ended up with a dummy display phone..
Sent from The Center of The Earth
mudferret said:
If someone can't afford to replace their phone out of pocket, they shouldn't be modding it.
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Exactly. I would hope everyone would understand the risk before doing something like this.
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
This should be stickied with a tagline along the lines of:-
"Thinking of flashing a custom rom or kernel ? Consider this..."
I'm with Bell and I had a Rooted Atrix with cyanogenmod 7 beta 3 (back in the days..) and I had screens problems, I gave my phone to Bell and they send it to Motorola and it works flawlessly but they put me back on their motoscrap...
I'm sure Samsung will do the same thing
But thanks you anyways
harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
There will be no super user app or the like... Furthermore unlike i.e. SE Xperia phones the bootloader of the S2 isn't locked. Unlocking the bootloader of these phones is indeed a one way street. I don't see how this should apply for the S2?
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Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
Bam !
Beautifully put Zelendel Rooting/flashing (like throwing rocks) is all fun & games until someone gets hurt
zelendel said:
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
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harise100 said:
How can they detect the phone was rooted when I reseted the custom fw count and flashed a stock rom ?
They are not going to look that far .
Boot screen Custom rom possible if doing the job check for root apps /root.
As i said a lot dont even bother and just flash stock rom and repair .
But a lot is not all .
jje
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With the new popularity of rooting, checking these things are becoming standard. To be honest I am glad. It will make people think first before they follow a video on youtube that is normally made by someone that has no idea what they are doing other then following a simple how to.
Modding a device is not ment for everyone. Nor should everyone do it.
Wait...the carrier can terminate your line for rooting?
Sent from my x10 mini running the latest version of minicm 7.
aloy99 said:
Wait...the carrier can terminate your line for rooting?
Sent from my x10 mini running the latest version of minicm 7.
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Yeah they can terminate your contract if you mod your phone is anyway. Not to mention charging you the full price of the phone and the rest of the contract left over.
Main reason there are warnings all over the place about knowing and understanding what you are doing before you do it.
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
You may not be entitled to a remedy if you:
damage or use goods in an unreasonable or unintended manner
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I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.
Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.
If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.
Rooting is the only way to take control of a device that I own so my personal information can stay personal.
Im interested in what the laws are like in the EU.
However my own position on this is that one should be allowed to use any software and mods to software you want.
If there is a hardware malfunction they should fix it whatever software you chose to use. If you brick the bootloader they can JTAG it probably.
And this far i have never had anyone ever say anything about me using custom roms and the like.
However i would still like to know what the laws say.
Sent from my GT-I9100 using Tapatalk
rako77 said:
I would like to say that under the Australian law (sorry other nationalities) that Competition and Consumer Act 2010 gives a great coverage of products and if there is a hardware fault from the phone the supplier should not be able to reject your claim if modification of the phones software is unrelated to the issue. Although there is a clause that states:
I don't think it is unreasonable or unintended to run custom software on a programmable device. After all Samsung did give phones away so CyanogenMod would run on them.
Bottom line If I brick my phone or mess it up due to software modification I accept full responsibility but if the fault lies with the device itself the warranty should hold and no matter how much crap they put in a EULA or their written warranty Australian law should protect my device.
If I buy a computer and I remove windows to install Linux I still expect a warranty to hold if the hardware fails.
Rooting is the only way to take control of a device that I own so my personal information can stay personal.
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Click to collapse
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.
Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.
Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
zelendel said:
Think of it like a PC. Just because you format the harddrive doesn't mean the info is gone.
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Click to collapse
Good point.
Amazon repair service didn't use forensic software when I sent them a xperia Neo with the 0%-bug. They replaced it without much ado. Lucky me ;-)
Sent from my GT-I9100 using XDA App
zelendel said:
That's the thing. The device is INTENDED to run on the software they install. That's how they justify saying that any custom software could be the cause for hardware issues.
Take the PC example you used. OeM have been known to deny warrenty if you installed any OS other then the one that was on it. Like loading Linux on your windows PC. Mainly due to the use open source drivers instead of the OEM drivers made for the device. Samething goes for AOSP roms. They don't use drivers made for the device. They use generic device drivers that "could" cause hardware issues and that is what they love to say.
Spent a few years doing PC and smartphone repairs and that was the first thing we were trained to look for. If we found any sign of Modding in anyway we were to not repair it till they cleared it with the owner that they were going to be charged for it due to a voided warrenty.
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Click to collapse
rooting does not mess with the drivers and I am defiantly not touching the cpu clock.
The only reported case of a pc manufacturer that i can find refusing to remedy a hardware problem where the operating system was changed was pc world which later stated that was not there policy and would preform a repair. international law may be different but under Australian law I have full ownership of the device and I think it is outrageous that companies try and weasel there way out of their rights to the consumer.
In my mind if the fault is there's they have to fix it and no way should they be able to say otherwise. Its really just a matter of who has the burden of proof.
I was pretty hyped every since this device got announced. Saving up my money and arranging for shipping beforehand so I could snatch it ASAP but actually no, I won't be getting this device at all.
I'll tell you the experience I went through when I tried asking their support if they'll release 16gb version of the device so I don't end up regretting jumping the gun on the 12gb one.
Whole experience was dodgy af from support not being able to speaking proper English at all to constantly being asked for personal data that I'd later realise wasn't being user to better answer my questions at all.
For example I asked if there's a trade in program and they reply asking what device I'm using. I take that as OK there is but maybe not every device is elegible so I reply with my current device only to be then told that there's no program at all??? ( Why did they ask what device I'm using then idk and they haven't bothered answering when I questioned them... )
I was also asked where I currently live when I asked if there's a 16gb version on the way and what it would cost. That was before I asked for trade in program, so I thought they might be asking in order to tell me the price for my region but no. Once again, they have no idea if 16gb version is in production and they just inquired for my info again for no reason.
Mind you, the English is completely broken and the reply turnaround is few days to a week per response at best, so I really didn't feel like dragging the conversation around asking why they want to know all of that beforehand.
After all of that I don't feel like I can trust a company like this not to be looking into my personal data during my use of the device. Paying 700$ or maybe upwards of 800$ if 16gb version ever gets released is way too much for not having an ease of mind of what might be going on in the background.
I understand that their reasoning for where I live might be justified but never in the conversation did they inform me ahead of time on what the purpose is for all the data collection is. They haven't answered why they want to know what device I'm using if there's no program in the first place so I'll assume that previous reasoning was also an excuse thought up to justify their inquiry.
I'm pretty bummed to see that as a company they haven't changed much from their early days. They might have improved the OS, introduced better hardware and all but the core of the company is still both shady af and completely non organised.
This all plays a major factor in why I won't be getting this device, just thought I'd let others know too if they are thinking of going for it.
Picture is below, you will have to read from the bottom to the top to follow the conversation.
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
They tell you to look at the site for information on the sale of the devices in question.
After your question of If a device with 16gb of ram would be available. if the site says no, there is no plan.
so you had your answer to your original Question. they asked what region so they could confirm what devices where available to you. because some parts of the world cannot receive their devices.
your question on the 12gb to 16gb upgrade must have been a mis-understanding.
you can read that in their response. they said there would be no way to upgrade a 12gb to 16gb. to them thats a technical impossibility.
they didn't understand that you meant trade back your 12gb RM5S for a 16GB version.
they though that you were asking if you could upgrade the hardware of your 12gb model.
at least thats how I understood their answer of your question.
they may have asked you what device you where using because they honestly though you were contacting support for a Nubia device. when you said you had a different phone altogether, they were trying to tell you that they did not support your device. as in Nubia don't do customer support for Huawei.
after that you blew up at them for general question to find out what market you were in to see if you would be able to even buy any model.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
even putting some some of your messages into google translate. going to Chinese simplified then translating it back to English what do you get? because that's only half of about what they will understand from your questions.
I think they did a professional job of explaining to you that you needed to look at the information on the market site of your location. and that they couldn't give you support with your Huawei because its not a supported model of their Nubia support team.
Also you should Hide your personal Email address when posting things online.
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I wish I could give you a hundred likes for this.
As a matter of fact, I was equally thinking along the same lines as your response when I was reading his post.
To OP: I think it's time for you to do a little research on your own first rather than immediately looking for ways to point a finger.
Just my 2 cents
I gotta agree with Patrick, but at the same time I got hosed by Nubia with my RM5G and had a completely different yet still terrible experience. My phone arrived uncalibrated, I talked with Nubia Admin's and they agreed my phone was not calibrated correctly because the camera will switch from 16mp to 64mp, but the image quality is exactly the same, so the camera app is showing it's 64mp, but it can't produce it because it was never calibrated before it left the factory. Which means there's a whole batch of RM5G's out there that don't actually take 64mp photo's. I contacted Nubia countless times, they only actually responded twice, the first time they were really nice, apologized for the phone not working and gladly offered to take it back for an exchange. and after giving them all of my info, just like stated above where they're data hungry. They ghosted me. I tried again about a month later because the finger print sensor also stopped working and again, same process, ,they were nice, offered to take it back and exchange for a new unit, gave them all of my info again for the return label, and just like clock work, ghosted me.. fast forward 8 MONTHS LATER, I got an email (this was only a few weeks ago now) where they actually followed up asking if I still needed a return request for my phone. I said yes, they then asked for all of my info.. again.. even though it was literally in the previous email they responded to.. but sure, play by their game, gave it all again.. and ghosted.. it's been a few weeks now, probably going on about a month actually and I still haven't heard back from them lol.
To put it simply, they do not care about customers, Nubia is about making money, they just want their product in your hand, once it is, peace, later, seeya, goodbye.
So I gave up on them. I have all of it documented, made a few youtube videos, people hated me for bad mouthing Nubia but in all reality they're a terrible company. The RM5G is actually a deadly phone now that everything is fixed, but you gotta remember this is a phone that on launch showed up to my door unable to make a phone call because the software was so broken the microphone would turn off if you made a call, it only worked on speaker phone lol. It couldn't send MMS messages, and mine specifically doesn't even have a calibrated 64mp camera. It's complete junk. It looks cool, ,the idea is there, the platform is there, the software is trash, and the company should probably be stripped of rights to sell uncompleted products.
It was as later confirmed that the launch software was Beta because they didn't have it done for their launch day, so like I said earlier, clearly shows that rather than delaying launch to fix bugs, they cared more about getting their phones in our hands rather than actually having a good product.
I mean, it's great now, basically everything is fixed but the soiled taste in my mouth from this company makes this phone look good on my desk, I don't daily it, and if anyone asks about it I tell them it was almost cool but the company ruined it and I don't recommend people buy them because of Nubia's practices.
Kinda like what they did here with the 5S lol, lets just change the logo on the glass.. add a little piece of metal to the centre.. .boom, new phone, new software that actually works.. no we won't fix the 5G yet.. we'll make a new phone for $10 more instead of fixing the actually identical phone already in the wild that's riddled with issues.
Nubia cares more about making money, than they do making a good product. It's been working for them this long, why would they change? Sure it's shady but it's business, it sucks but that's the world we live in, if we don't like it, then we just won't buy their products again. I'm one of those. I still play with the 5G from time to time but I wouldn't daily this thing if my life depended on it.. Which not as life threatening as suggested, but I soft bricked my S20 ultra while playing around with One UI 3.0 flashes, and instead of putting my SIM into the RM5G, I just decided it was better to go without a phone for 3 days until I fixed my S20 Ultra than it was to deal with the bugs and headaches that follow with the RM5G.
Which is why I'm back, 8.11 came out and it's suppose to be good so I'm giving it another shot, maybe I could use it as an Android game console to toss in my bag or something if it's stable enough.
Anyway, kind of went off on a rant there. Nubia is trash, the phones are cool, but if you buy one, just pretend you're buying something without warranty, no customer support, and you're entirely on your own once you get it. You buy these phones AS-IS because Nubia doesn't give an F about you after the sale is completed lol
bencozzy said:
This is the redmagic 5s forum I think you posted on the wrong place.
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It's still the same phone, they both even officially use the same firmware now. 5G and 5S are the same phone, they just have a different piece of glass on the back.
However, I was just responding in coordinate to the OP having a bad experience with the company Nubia, as I also had a bad experience with the company, it's still relevant as the device doesn't matter when we're addressing the customer support we received.
Guys I need some help. If I am posting in the wrong place I apologize and please redirect me. My less than a month old 5S pulse (Christmas present we got both his and hers) literally just died while I was scrolling through my WeChat! I really loved the phone though up to that point. No the phone was not abused....I baby it! It had more than 90% charge at the time, was not running any apps so no stress, laying on the table beside me so not in my pocket or being charged. Literally just watching a photo on the screen and it suddenly dimmed black and died. No sign, no drama. Power button and volume buttons dont do anything....any ideas as to what to do are welcome :-(
I don't see a support thread for 5S here ...only 5G hence my above post
Phew thank God I saw this thread. Was really interested in the redmagic 6 pro, at £600 but stories like these freak me right out, I guess I'll be staying away.
Patrick Morgan said:
I don't want to nit pick. you are right in some points. but I'd like to point out a few things.
you're giving them questions in English, which they need to translate then organize into a response then re translate it back for you to understand.
They are based in Hong Kong, So I would assume the number of local English speaking people a small sub section of an already crippled tech giant (due to US sanctions of ZTE) have the space to employ customer service agents in English. when their main market is China.
you took that way out of bounds dude. they are still trying to do their best. with awful translation programs.
your questions were understandable to an English person but you got to understand WHO you're chatting with. and how they will see and understand your messages.
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Click to collapse
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
adwinp said:
Hi, I'll jump into the conversation as it's similarly relevant to my case.
I agree with the rest of your arguments, but including the part where you, yourself mentioned possible nitpicking & in a limited context, will side with the OP.
I have a feeling you try to see the best in people & also in this case, focus on the "human being".
That's noble of you, but let's keep in mind that at the end of a day, we're (as client) making a financial transaction & expecting/owed reliable support. It's not the client's worry how the supplier (in this case, Nubia) sorts out his support structures, but the supplier, needs to manage client expectations & deliver a service of relevant quality.
1: I'd agree with the OP, that Nubia has terrible support.
- being fully aware that they are providing a global service (assuming OP reached out via the global or EU portal), should provide adequate support - meaning service desk agents or support staff with adequate command of the English language.
- responsiveness - my particular case has echoed OP's experience - terrible response times. To the extent of "some benefit", they did follow up on some questions with a week's/week & a half, delay.
- knowledge & eagerness to provide client satisfaction - they will never tell you that they don't know something but will consult internally & come back to the client with a satisfactory response (I was asking about the reason behind the differences in power adapters in the different regions - global/china).
- misc - not following their legal obligations & releasing adequate GPL code within required timelines (example: kernel).
- the device is crippled on unlocking the bootloader (fingerprint scanner stops working). Understandably, any activity AFTER unlocking a bootloader (example: messing with system files) is not RedMagic's worry, but the sole fact of just unlocking the bootloader should not cripple functionality. Relevant behaviour in other OEMs (Sony Xperia - the camera stopped working after unlocking the BL, but they fixed their approach in time).
2: they will not take ownership for blunders & do their best endeavours to make it up to the client.
Case: I ordered my phone on the 10th of April, it was stuck in processing for 2 weeks (their shipment policy mentions a maximum of 4 days for processing). It's still not here (major city in the EU). Even in the most pessimistic variant, the device should have been at my doorstep, yesterday at the latest & I'm looking at a delivery near the end of the week.
They cancelled the first FedEx shipment, were not forthcoming/(fully) transparent regarding the cause.
Mistakes happen, but if I were a supplier who's keen on building brand loyalty & focused on the quality of my service, I'd go miles to try to make it up to the client - in this case, I would have at least expected the fastest shipping & maybe a gesture of reparation (some accessories, or at the very least discounts for purchases in the future).
The only thing which kept me from going for the Black Shark 4 Pro was the absence of an under-display fingerprint scanner. I admit that RedMagic seems to be the current leader of the gaming phone niche, but other OEMs have caught onto this segment & in a year or two, should RM keep their current approach/practices, will start losing relevancy, as at the end of the day, client satisfaction is all that matters & this should be the foremost priority of any business owner.
Click to expand...
Click to collapse
- Nit picking, in terms of what device to buy, its a personal call. if you prefer to side with another that is totally OK and is not my problem.
- For seeing the best in people, you've not read my posts on Nubia support and their lack of actual support I've written a few times here on XDA.
in a basic manner, if the phone turns on, and the basic features advertised and (mentioned in the small print) is working as described, all other features and options are of a personal preference.
Features like - what do you mean I can't enable and disable the fan from the dropdown notification menu? or why is NFC not a togglable tile in the drop down menu either? ( both options have been added by custom app developer on our Telegram group) but Nubia have stated it was not intended and wont be added. (but they added those options in the 6 series devices {oh did they now?}) - strange how those that have already paid them money have been left behind on features that would be very easy to add) ( the code is freely available on github)
- Global service to sell devices. support its a toss up based on warranty ownership. (its why they only support devices that are bought directly from them) all stock is shipped from Hong Kong. its a Chinese business selling stuff from china. they use a translation app / program to communicate with most customers. there is a few people like Jerry here, that have decent enough command of the english language, but still fails to understand some things. their staff are all ... ALL Chinese. English is not the only Language in the world so they have to adapt to all other languages too. (redmagic Phones are actually sold more in the Indian / Arab regions of the world outside of the Asian / Chinese markets. so English customer services is actually a few steps below any kind of priority before their other more paying customer regions. which covers their response time. I usually get a 3-5 day time line. (maybe I'm more polite about my messages to redmagic.gg ?? ) maybeI dont know.
- My last message to them was about the current bug-list for the 8.59/7.60 roms all I got was. thanks we will forward to the department responsible. .. some 5 or so weeks ago. Go team red for that awesomely fast R&D department - Not.
- GPL source codes. ? what GPL source? were does it say they need to provide adequate sources? does this mean Nubia as well as almost every other OEM have broken the law?? OMgosh we need to bring all the peoples to court.
almost all OEM release old broken non up to date sources. even Nubia, Sony, Samsung, Xiaomi, IQOO, POCO phone, Mediatek, Qualcomm, Etc you will always find a few devcies that quite literally have no source at all published anywhere, and then you'll find sources that are so broken, with base drivers and other stuff that even making hardly boots on the required hardware. needin additional work to get booting, then bug fixed to get stable. nothing like the stock kernels that the oems release with up to date roms. for Nubia for example - the current A11 kernel they released is a almost direct copy of the base Android 11 kernel. just without some needed things to actually compile and boot. (even the triggers) you gotta make those yourself. - kernel source is provided as required by law. take Nubia to court if you need any more sources I'm sure google will help with that eventually in about 40 years.
fingerprint sensor being corrupted when unlocking bootloader is not a bug. Its actually a feature added to the device by Qualcomm. According to Jerry it was done on purpose and is not a bug.
Shipping and processing, sometimes can literally be out of their hands. with covid now some companies are required by law to close for 2 weeks. at their own loss, instead of advertising that their shipping processing center was closed or limited, its possible it was on hold for 2 weeks due to something they couldn't deal with.
but as customer processes like these are common, writing to them to find out what's going on with a 3 days delay before writing once again with the order number and a request for a refund usually gets them to contact you pretty fast.
client satisfaction at point of sale is all that matters. once they have your money, you don't get it back.
to be honest though. Jerry has, every time I've put someone in his direction for a genuine warranty service he has been on point and helped everyone he could. his estimates are rubbish though and he should stop telling people update will be out on X day because it nearly never true and never his fault (his fault he got the date wrong, but not his fault its delayed)
he's not in charge of software development but he can give suggestions and push requests that are demanded ALOT.
So if 3 people (in my current experience here on XDA and the some 700+ people on the telegram group) there is 3 people I have personally seen report the hz refresh rate issue on youtube and instagram and other common apps like this on the new Android 11. so unless there is a big. like a few thousand people getting in Nubia's faces about this on their twitter, facebook, and other social media sites and talking about the lack of support for updates etc like myself and few other members did back in January this year to get Android 11 for the global customers Nubia will sweep most of these things under the rug until its a big pile of crap they need to clean by dealing with it.
thats the only option for companies that don't respond or help. hurt their marketing image and they'll jump to help you.
privately request, or even publicly post here on XDA where most Chinese people wouldn't even know what this site is at a first glance and you're not getting the message to the right people.
contact support. when that does not work, go social and go big. its the only way to get the message through.