Database Users

Nexus 4 - You don't have any devices - Google Play website

Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!

same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse

joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.

Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse

joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.

spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse

Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update

nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.

yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....

try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes

I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?

Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well

badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!

Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305

aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:

joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?

google play store problem help please

I can't install any thing from paly store
when i click install downloding so slow and no progress
and sorry for my bad english
:angel:

youcef29 said:
I can't install any thing from paly store
when i click install downloding so slow and no progress
and sorry for my bad english
:angel:
Click to expand...
Click to collapse
First of all try to restart phone and then test Google Play.
If this didn't help try switch connection WiFi/Mobile data and then test Google Play.
If this didn't help you could try to go to settings - apps - Google Play - Clear Cache. Then test Google Play.
If all this didn't help and you have a proper data connection you might have to go to settings - apps - Google Play - Clear Data. After doing so you will have to re-establish / re-connect to the same Google Account currently use on your phone!

Mittaa said:
First of all try to restart phone and then test Google Play.
If this didn't help try switch connection WiFi/Mobile data and then test Google Play.
If this didn't help you could try to go to settings - apps - Google Play - Clear Cache. Then test Google Play.
If all this didn't help and you have a proper data connection you might have to go to settings - apps - Google Play - Clear Data. After doing so you will have to re-establish / re-connect to the same Google Account currently use on your phone!
Click to expand...
Click to collapse
still not work i can't update any thing //i did all what u say
thanks bro

youcef29 said:
still not work i can't update any thing //i did all what u say
thanks bro
Click to expand...
Click to collapse
Stock Official Samsung Firmware or are you using a custom firmware?

Google Play Problem

when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there any one facing the same problem?

rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
http://www.google.com/search?q=DF-DFERH-01

The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.

rooooooooney said:
when i try to show all my apps in my google account, after i scroll down a little i get an error message (Error retrieving information from server)
code (DF-DFERH-01)
is there one facing the same problem?
Click to expand...
Click to collapse
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too

I ran into this on my new Tabpro 8.4 last sunday. My Note 3 has no such issue with the same account. Kept doing it at the exact same scrollpoint every time.
Wiping data, rebooting, clearing cache, none of it helped.

mbrown3 said:
The wildly unhelpful google search link didn't relate to my specific issue. Those are all from folks that couldn't open the Play store at all. I'm having the same issue that Rooney was having, where it only happens when I try scrolling down in "my apps". Otherwise it works fine. Did you ever get a solution to this? I've already contacted Google, and their tech guy said, "I'm stumped." He's escalating it, but in the meantime I thought I'd see if you were ever able to get it fixed, since this is the first time I've seen someone else with this specific iteration of the issue. Thanks in advance.
Click to expand...
Click to collapse
I also contacted Google and they give me instruction like checking time and storage!, etc
and that didn't help me at all, so i went back and told them that and they ask me to make a factory reset to one of my devices (because i have 5 devices signed in with one Google account)
so, now i am factory resetting my Note 3 and updating the system to ND5
please let me know if you have any updates :good:

xclub_101 said:
http://www.google.com/search?q=DF-DFERH-01
Click to expand...
Click to collapse
You sir are a moron. If you don't know the answer then don't bother posting. I hated when I see a post like this especially I already search on Google and came here and see such useful post.
To op, I just ran into this problem and solved by removing my google account and re-add it.
Hope it helps.

gee2012 said:
Try uninstalling the latest Play updates in settings/apps/all apps and wipe Play data, reboot and try again. Its a Google server issue responding. There is lots of info available on Google regarding this error, i suggest you try finding it too
Click to expand...
Click to collapse
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.

mbrown3 said:
Again, the info on Google does not relate to this particular problem. Every thread I've found (other than this one) relates to people that can't access the Play store at all, with this error code. However, the specific problem we are having is this error code showing up only in one specific scenario...when going to "all apps" and trying to scroll down the list. Otherwise the Play store works perfectly fine.
I can't speak for Rooney, but I've already tried most of the suggestions from those source (removing/re-adding Google account, wiping cache and data, uninstalling updates, changing device time, etc), but the problem persists.
Click to expand...
Click to collapse
i tried literally everything, remove my Google account, remove some old unused apps in the "all apps" tab i don't need, factory reset my note and 2 other of my devices , update my Note 3 to ND5, but with no luck
even the tech support in Google after 96 hours have no idea what is causing the problem and he sent it to a tier for further review

My new NotePro is also doing the same thing. My Note 3 is not, nor is my TF700T. One S3 is, the other is not. It makes no sense whatsoever.

Note 3 google play store NO connection

Hi Everyone,
I just bought a note 3 and i facing one issue
When i open the play store and it mention that no connection, but i already connect to the wifi and i can facebook + Web searching, only can open google play store.
May i know reason why ?
and how to solves it ?

grandcity89 said:
Hi Everyone,
I just bought a note 3 and i facing one issue
When i open the play store and it mention that no connection, but i already connect to the wifi and i can facebook + Web searching, only can open google play store.
May i know reason why ?
and how to solves it ?
Click to expand...
Click to collapse
Happened to me once. Factory reset resolved it

Rosli59564 said:
Happened to me once. Factory reset resolved it
Click to expand...
Click to collapse
Hi
I had try factory reset from the recovery mode...
but still same ... sometime can connect to play store but sometime can't

Anyone help me please...

grandcity89 said:
Hi Everyone,
I just bought a note 3 and i facing one issue
When i open the play store and it mention that no connection, but i already connect to the wifi and i can facebook + Web searching, only can open google play store.
May i know reason why ?
and how to solves it ?
Click to expand...
Click to collapse
hello, by any chance, do you turn on the 'restrict background data' on play store in data management setting? happened to me too if i restrict the data, had to swipe away 'play store' in task manager, then open it back to be able to use it.

among4239bulan said:
hello, by any chance, do you turn on the 'restrict background data' on play store in data management setting? happened to me too if i restrict the data, had to swipe away 'play store' in task manager, then open it back to be able to use it.
Click to expand...
Click to collapse
what do you mean by restrict background data? Where to turn it on ?
i had tried to force close the play store but still can't...
when i use hotspot , it worked...

Playstore Problem

I just bought a Google Pixel 128gb... And tried to download a couple of apps from play store but am not able to download as it's showing as download pending......pls help...i have done all the clear data and clear cache steps.... Even then it's not helping.....

justinblake48 said:
I just bought a Google Pixel 128gb... And tried to download a couple of apps from play store but am not able to download as it's showing as download pending......pls help...i have done all the clear data and clear cache steps.... Even then it's not helping.....
Click to expand...
Click to collapse
Dont worry... Its a bug... From your carrier signal , it appears that you are currently roaming. Play store updates are not getting downloaded over mobile data when roaming.. I experienced the same issue... It will work fine over wifi or if you get back to your proper circle ... Hopefully a fix is on the way

Hey thanks for replying....... But is this normal...... Phone being wake all night..... Even after screen off and almost all essential apps greenified..... And play services not updating......
Thanks in advance.....

justinblake48 said:
Hey thanks for replying....... But is this normal...... Phone being wake all night..... Even after screen off and almost all essential apps greenified..... And play services not updating......
Thanks in advance.....
Click to expand...
Click to collapse
Not normal... Something is keeping your phone awake

justinblake48 said:
Hey thanks for replying....... But is this normal...... Phone being wake all night..... Even after screen off and almost all essential apps greenified..... And play services not updating......
Thanks in advance.....
Click to expand...
Click to collapse
What the heck did you do? Are you unlocked or rooted? If you know what you are doing then start all over and stop messing with stuff until it's stable. And no, it's not normal.
Sent from my Google Pixel using XDA Labs

I am not rooted.....and have updated apps through wifi but the thing is am not able to update apps using mobile network......i think it's a software bug and may be they will fix it in next patch.....

justinblake48 said:
I am not rooted.....and have updated apps through wifi but the thing is am not able to update apps using mobile network......i think it's a software bug and may be they will fix it in next patch.....
Click to expand...
Click to collapse
No, there is no software bug in the OS. You need to stop whatever apps you have running or reset the device and start over.

The battery should improve in a day or so after google play services finish synchronising, just give it one to two days
Sent from my Pixel using Tapatalk