My touch screen is working perfectly!!! After to tech support. - Nexus 7 (2013) General

Hi, I want to share my experience with a Nexus 7 2013 which bought to me a friend in USA (I'm from Spain).
It is made in China, June, and it has every touch problem described here: maps rotate, multi-touch with only 2 fingers, Swype keyboard problem (the draw was continuously cut off), the screen didn't recognize my finger, and sometimes ghost pulsations.
Well, I sent the tablet to the tech support and today is back.
The report says:
Problem: Touch Screen Function Error
Replaced part: LCD + Front + GPS module
Note the Gps module replaced which I didn't referred.
Now everything is ok and screen works without problems. And all of this with the J compilation.
Clearly, my experience indicates that the Nexus problem is a hardware problem, and Asus knows perfectly the problem.
Cheers.
Enviado desde mi Nexus 7 usando Tapatalk 4

threepwood960 said:
Hi, I want to share my experience with a Nexus 7 2013 which bought to me a friend in USA (I'm from Spain).
It is made in China, June, and it has every touch problem described here: maps rotate, multi-touch with only 2 fingers, Swype keyboard problem (the draw was continuously cut off), the screen didn't recognize my finger, and sometimes ghost pulsations.
Well, I sent the tablet to the tech support and today is back.
The report says:
Problem: Touch Screen Function Error
Replaced part: LCD + Front + GPS module
Note the Gps module replaced which I didn't referred.
Now everything is ok and screen works without problems. And all of this with the J compilation.
Clearly, my experience indicates that the Nexus problem is a hardware problem, and Asus knows perfectly the problem.
Cheers.
Enviado desde mi Nexus 7 usando Tapatalk 4
Click to expand...
Click to collapse
What I don't understand is if that was the case there would be a lot of perfect ones out there. They should call for a recall if you have a certain date of the bad batches. This is how it should be done. If you bought it from Best Buy then best buy should be getting good batches for exchange. With reciepts still. I am over my 15 days now. 2nd of all I just don't believe that this is hardware. I had a perfect screen for 15 days then this update destroyed it. HMMMMMMM doesn't make sence. It is software issues thats going on.
I think what Asus is doing is recieving your Nexus 7 and istalling the proper drivers for the screen it has in it. The next update that comes out will destroy it again and again till you get tired of this crap.

threepwood960 said:
Hi, I want to share my experience with a Nexus 7 2013 which bought to me a friend in USA (I'm from Spain).
It is made in China, June, and it has every touch problem described here: maps rotate, multi-touch with only 2 fingers, Swype keyboard problem (the draw was continuously cut off), the screen didn't recognize my finger, and sometimes ghost pulsations.
Well, I sent the tablet to the tech support and today is back.
The report says:
Problem: Touch Screen Function Error
Replaced part: LCD + Front + GPS module
Note the Gps module replaced which I didn't referred.
Now everything is ok and screen works without problems. And all of this with the J compilation.
Clearly, my experience indicates that the Nexus problem is a hardware problem, and Asus knows perfectly the problem.
Cheers.
Enviado desde mi Nexus 7 usando Tapatalk 4
Click to expand...
Click to collapse
I'm happy they fixed your touch screen issue, I'm thinking about having my n7 sent to be repaired too because ts10 helped a lot but it still doesn't feel 100% fixed.
Does your nexus feel solid and one piece like it did out of the box? I'm worried about having the screen feel like it could detach if they replace it.

I would like to see people start putting pictures of the paper work for this problem. Meaning the paper they send back with your tablet saying it is a defective screen or digitizer. Then we need to do something to get a replacement. Not sending it off. Exchanges at retail stores.

I have now the Q compilation with root and unlocked, and the touch screen is ok still. I don't see anything different to the original product (when I opened the box), but I think they exchange the screen and GPS, as they told me.

threepwood960 said:
I have now the Q compilation with root and unlocked, and the touch screen is ok still. I don't see anything different to the original product (when I opened the box), but I think they exchange the screen and GPS, as they told me.
Click to expand...
Click to collapse
Hi! Thanks for the info, i might be sending my nexus 7 for replacement too.
Could you maybe try this app to check if the touchscreen problem persists? if it's not too troublesome for you of course! :good:
http://forum.xda-developers.com/showthread.php?t=2449612

RMA'd mine for touch-screen issues. Getting it on Monday, will report my experience with it then. This post makes me optimistic that it will actually be fixed

potofgold said:
Hi! Thanks for the info, i might be sending my nexus 7 for replacement too.
Could you maybe try this app to check if the touchscreen problem persists? if it's not too troublesome for you of course! :good:
http://forum.xda-developers.com/showthread.php?t=2449612
Click to expand...
Click to collapse
I tested it already and the screen gets crazy. But I think this app is a fake, isn't it?
Certainly, my screen now respond without any problem, similar as in my Nexus 7 2012.
WackyClash said:
RMA'd mine for touch-screen issues. Getting it on Monday, will report my experience with it then. This post makes me optimistic that it will actually be fixed
Click to expand...
Click to collapse
When I sent my tablet to the tech support I was worry too. But as I say, the result was the best possible. Good luck!

threepwood960 said:
I tested it already and the screen gets crazy. But I think this app is a fake, isn't it?
Click to expand...
Click to collapse
Dude, read the description! It is NOT test app. It is showing (simulates) bad touch so you can compare it with your device.
Nothing more, nothing less.

Please show me the sentence which is saying that. I am reading this desciption totaly different.
Gesendet von meinem GT-I9300 mit Tapatalk 4

Bad news. The problems are back. I have discovered it with Swype keyboard, and confirmed with Maps and the app Paint Kids:
https://www.youtube.com/watch?v=6KDk0keD6Uc&feature=youtube_gdata_player
My happiness was for less than one week.

Bought mine a week ago. Worked perfect until i installed JSS15R yesterday, now im experiencing a touch freezes and random doubletaps

threepwood960 said:
I tested it already and the screen gets crazy. But I think this app is a fake, isn't it?
Certainly, my screen now respond without any problem, similar as in my Nexus 7 2012.
Click to expand...
Click to collapse
hmm, since the app creator figured out how to replicate the problem by simply displaying a certain image in fullscreen, so i was wondering if a replaced touchscreen would solve the problem. but i guess not..
Thanks for your help though!

threepwood960 said:
Bad news. The problems are back. I have discovered it with Swype keyboard, and confirmed with Maps and the app Paint Kids:
https://www.youtube.com/watch?v=6KDk0keD6Uc&feature=youtube_gdata_player
My happiness was for less than one week.
Click to expand...
Click to collapse
I knew it. I found something out last night. Mine works perfect if its on a hard surface like a wooden table. If I put it on my couch or lay it on any cloth type material it has dead spots on typing. Mine is in a slimline Moko case. This is tested without holding it and unplugged. Touching the screen with one finger and hand only.Type real fast on each letter and they drop out touches.Like I said it works perfect now.

potofgold said:
hmm, since the app creator figured out how to replicate the problem by simply displaying a certain image in fullscreen, so i was wondering if a replaced touchscreen would solve the problem. but i guess not..
Thanks for your help though!
Click to expand...
Click to collapse
Shure it would help, but exchange for another better type of screen/toch combo :/
But i think cleaning an touching ang cleaning help.. mine is a lot better than it was on a first day (with a same ROM).
Cleaning a cache in my case Cruselite TPU with antistatic cleaner helped, too I think
Butt "some jittering remins" its hard to pickup icons to move "icons"... As nexus mean i move or tap the finger..

threepwood960 said:
Bad news. The problems are back. I have discovered it with Swype keyboard, and confirmed with Maps and the app Paint Kids:
https://www.youtube.com/watch?v=6KDk0keD6Uc&feature=youtube_gdata_player
My happiness was for less than one week.
Click to expand...
Click to collapse
Take your Nexus 7 out of the case and lay it on a nice wooden hard surface and retest the screen. Mine works perfect on hard surfaces only.im thinking it could be the digitizer flexing or the wireless charging coils causing the problems.

The previous video was recorded before I sent the tablet. As it is shown it worked in a terrible way. Now is something subtle, because it only fails sometimes and mainly on hard surfaces.

It is strange, before to tech support it failed each second. Now, I can be swyping several minutes and it doesn't fail, and in other moment it fails 1 out of 10 words.
I will try to update to R compilation (I have the Q) and I will tell you.

Related

Oh ASUS...

So my first transformer was awesome except for the touchscreen that was unresponsive on a whole line across the tablet, the minimal light bleed, and the unbalanced speakers. I decided to rma it with ASUS and sent it back.
I just got it back today. The shipping paper shows a new part for a screen (I'm guessing.. 90R-OK061L20000Y). I immediately installed a multi touch and paint app to check the screen only to find an almost identical unresponsive section of the screen (on both it was unresponsive to the lightest of touch only. Heavy touches still registered.)
My question to my fellow Transformer owners is should I RMA again? Maybe switch to the galaxy tab? Hope its software related and wait for a fix? Our just ignore it?
Anyone else have this problem?
Sent from my Nexus One using XDA App
The Transformer is nice especially with dock if all works well, mine does, but if that were me I'd be unloading it and getting a Galaxy 10.1.
I just tested mine with the same paint program. I colored the whole screen with 1 finger and everything seems to be in order. Funny how that program registers 7 finger multitouch but 8 will cause a FC.
Anyway. I would RMA it again. This time stating that the problem wasn't fixed. Maybe put a bunch of post-it notes with arrows all pointing to the spot there it is whacked.
viper2g1 said:
I immediately installed a multi touch and paint app to check the screen only to find an almost identical unresponsive section of the screen (on both it was unresponsive to the lightest of touch only. Heavy touches still registered.)
Click to expand...
Click to collapse
If this really is an issue only with "lightest of touch" I think you would be better off selling the unit. Touch screens often have areas that require more or less contact. The fact that they replaced the screen or digitizer and it does not meet your expectations suggests the settings they are using will not meet your expectations as to the amount of contact required.
Just a quick question, wherever you guys bought your transformer, did anyone buy a warranty through the retailer? Personally I work a BestBuy, so a 1 year with damage warranty was dirt cheap for me, so i bought it, normally I dont get the plans bc I treat my gadgets like angels, but with a 10 inch screen thats only protected by glass I thought I should, especially with all the defects from ASUS going around (although mines working perfect!).
Well as an example when trying to launch an app along the line a hard press is required
Sent from my Nexus One using XDA App
Could it be a problem with your fingers? Seems strange you have had problems with 2 lol
Are you saying my fingers is brokeded!?!
Sent from my Nexus One using XDA App
he's saying you touched it wrong
well I would insist on a replacement if the issue is still there. You would of thought they would of tested this before it was returned to you.
I would of thought it would be other hardware other than the screen that is defective and they have simply replaced the incorrect part.
I called asus again and they game another rma. They paid for doing too, that's nice. hoping for a fix though.
Sent from my Nexus One using XDA App

Touchscreen dead strip!

I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
You can try to replace the screen yourself or tell LG/Google to send a replacement via RMA. They have parts floating around Ebay
How risky/costly is it to replace it myself? And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
dwong93 said:
How risky/costly is it to replace it myself?
Click to expand...
Click to collapse
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Click to expand...
Click to collapse
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
dwong93 said:
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
This problem should be covered under warranty. If you honestly haven't done anything to cause this damage. (I'm also clueless as to what a user could do themselves to make just one section of the digitizer stop working)
Then lasting 5 months or less would not be considered reasonable and you should be entitled to a replacement.
Remember it is down to the retailer to prove that you caused any damage.
And if you honestly did nothing and it just crapped out on you then you should have nothing to fear in sending it back for a warranty replacement
Sent from my Nexus 4 using xda app-developers app
That happen to my iphone when it got water damage. But if you did not do anything wrong, it should be covered by warranty.
Ditto
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working 
 @dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
jeetash said:
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
Click to expand...
Click to collapse
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
dwong93 said:
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
Click to expand...
Click to collapse
same problem here...did they send you a new phone, or a refurb?
Did you ever find a solution for this?
The same thing has recently happened to mine, did you ever find a solution?
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
I have the same problem
Did you ever find a solution to this?
anawim said:
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
Click to expand...
Click to collapse
ak700 said:
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
Click to expand...
Click to collapse
Yeah, I think the overheating might have been what happened to mine. I was using a blackberry charger and I think it might have overheated my battery and fried a strip of my digitizer.
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Hi,
Anybody found the reason for the issue, i too got the same issue; a dead strip exactly in the middle of the screen, My warranty is over already, so anyone has work around for this??
sid21 said:
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Click to expand...
Click to collapse
This looks like a dead thread, but Ill take a punt. I dusted my old Nexus 4 off the other day, which had exactly the same issue with the dead strip on the digitiser. I had tried replacing the screen and digitiser (I have up trying to get the original screen off the original digitiser). The issue remained, so I tried a full factory reset, but that also didn't work. I am now wondering if I should get a cheap motherboard, or try flashing the stock ROM again. Has anyone else had any luck with either?

Exchanging the Nexus 7 Twice?

Hey all,
I bought the Nexus 7 from Best Buy on release day. The first one I got had banding issues (so I thought) but it turns out where I was seeing it in the settings is common and has to do with the background used from what I found out after I exchanged it. The one I got now has bad backlight bleed and the screen seems blurry. Not sure what's up with that.
My question is, will Best Buy care if I go exchange the device again? I'd rather not be stuck with an actual defective one. Thanks!
DrexelDragon said:
Hey all,
I bought the Nexus 7 from Best Buy on release day. The first one I got had banding issues (so I thought) but it turns out where I was seeing it in the settings is common and has to do with the background used from what I found out after I exchanged it. The one I got now has bad backlight bleed and the screen seems blurry. Not sure what's up with that.
My question is, will Best Buy care if I go exchange the device again? I'd rather not be stuck with an actual defective one. Thanks!
Click to expand...
Click to collapse
I've seen people talk about 3-4 times so I think you will be good.
Kanshan said:
I've seen people talk about 3-4 times so I think you will be good.
Click to expand...
Click to collapse
Okay, awesome. Hopefully I don't get a worse unit than before. Sucks because the first one was perfect and I returned it lol
DrexelDragon said:
Okay, awesome. Hopefully I don't get a worse unit than before. Sucks because the first one was perfect and I returned it lol
Click to expand...
Click to collapse
I'm about to return mine and wait until they get more in stock, the screen on my Nexus 7 32GB is sometimes not recognizing my touches , sometimes have to press really hard on the screen just for it to recognize, and even then it isn't 100% accurate.
Something is off with the touch sensitivity tuning. I remember reading that 4.3 brought increased sensitivity to the N4, maybe the N7 is starting out extra sensitive. I've noticed it most with the default keyboard. It sometimes double types a single character. What's happening is that it recognizes my finger before I actually hit the glass, and then again when I hit it. But this should be fixable with an update.
I wish android would allow touch sensitivity user customization, something like on Nokia's Lumia WP8 phones.
glcK23 said:
I'm about to return mine and wait until they get more in stock, the screen on my Nexus 7 32GB is sometimes not recognizing my touches , sometimes have to press really hard on the screen just for it to recognize, and even then it isn't 100% accurate.
Click to expand...
Click to collapse
I exchanged mine today for this exact issue and the new one has the same problem. Wonder if this can be fixed with an update?
Sent from my Nexus 7 using xda premium
I'm unsure about the touchscreen issues. That typically results from bad connections or somewhere. Have you tried Yet Another multi touch App?
It has 2 functions, one tests inputs the other is like a paint. I recommend trying to color the entire screen. This will tell you if you have any dead spots.
If your touchscreen isn't working well I highly recommend you swap it out. What good is a tablet if the problem gets worse?
Sent from Nexus 7 FHD from XDA Premium HD
slyd0997 said:
I exchanged mine today for this exact issue and the new one has the same problem. Wonder if this can be fixed with an update?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Interesting, so it isn't just me, does anyone else have this problem???
Sent from my Nexus 7 using xda app-developers app
trent25 said:
Something is off with the touch sensitivity tuning. I remember reading that 4.3 brought increased sensitivity to the N4, maybe the N7 is starting out extra sensitive. I've noticed it most with the default keyboard. It sometimes double types a single character. What's happening is that it recognizes my finger before I actually hit the glass, and then again when I hit it. But this should be fixable with an update.
I wish android would allow touch sensitivity user customization, something like on Nokia's Lumia WP8 phones.
Click to expand...
Click to collapse
I'm having the exact same problem with the keyboard... while typing, i would get rapid taps and some letters would show up 3 or 4 times. just wondering if this is a hardware issue or software issue?
If its a software issue, i can wait it out... but if its hardware.. i'll go and exchange it for a new one.

Yet Another Touchscreen Responsiveness Thread

I know there have been a few (perhaps this is an understatement) threads about the touchscreen wonkiness some users are experiencing, but I'd like a consolidated bit of advice.
My touchscreen is weird. Sometimes everything seems perfectly normal, but I've noticed a few examples of it being weird:
When trying to put an app shortcut on the homescreen (long pressing) it often doesn't work; it seems to think I am moving my finger when I'm not
When in drawing apps, if I try to draw fine lines, sometimes it registered random points and lines on other parts of the screen
Using a multitouch test app, it periodically will register a third touch when only using two fingers
The keyboard double taps letters almost every single time I type
So my questions are:
Do you think this is a software issue? If so, how do you explain some people not having the problem.
Do you think my best bet is to exchange it? I have no issues other than the touchscreen (no light bleed, etc.) and I'm a little scared I'll get a worse unit.
What are your experiences with these issues?
Thanks for reading!
I had a perfect 16gb that I returned in order to get a 32gb. The 32gb had the horrible touch screen issues. Using YAMTT app, it would register multiple touches long after I was no longer touching the device. I returned it to Best Buy and got a new 32gb and it doesn't have the issues. At first I thought it was the JSS update, so I didn't accept for a few days. Went ahead and updated and still have no issues on my new device.
This has already been documented, the primary thread for this is over in the Q&A section AFAIK currently. Which is here:
http://forum.xda-developers.com/showthread.php?t=2381123
Mine is super extra mega responsive.... ANOTHER GREAT PRODUCT...
Update....
Its some timing today hopefully software I love my 32gb
Sent from my Nexus 7 using Tapatalk 4
SJonesGSO said:
I know there have been a few (perhaps this is an understatement) threads about the touchscreen wonkiness some users are experiencing, but I'd like a consolidated bit of advice.
My touchscreen is weird. Sometimes everything seems perfectly normal, but I've noticed a few examples of it being weird:
When trying to put an app shortcut on the homescreen (long pressing) it often doesn't work; it seems to think I am moving my finger when I'm not
When in drawing apps, if I try to draw fine lines, sometimes it registered random points and lines on other parts of the screen
Using a multitouch test app, it periodically will register a third touch when only using two fingers
The keyboard double taps letters almost every single time I type
So my questions are:
Do you think this is a software issue? If so, how do you explain some people not having the problem.
Do you think my best bet is to exchange it? I have no issues other than the touchscreen (no light bleed, etc.) and I'm a little scared I'll get a worse unit.
What are your experiences with these issues?
Thanks for reading!
Click to expand...
Click to collapse
I am basically having the same issue. http://forum.xda-developers.com/showthread.php?t=2395289
A reboot seems to help mine. Mine does not seem as bad as some peoples. I am trying to decide if I need to exchange it or not. It sounds like it might be software more than a faulty one off hardware.
Mine seems completely fine outside of the occasional freak bug with finger-sliding on my keyboard pressing like 80 keys. Fixes itself if I lift my finger up.
I have a 32 GB.
Don't know where it is at the moment, but there is a thread over on the Google Products forums regarding this. Google knows of the issue, and as of a few days ago, they are looking into a fix. I think it's software. People say that the second upgrade you do ruins it and makes the touch less responsive. So, I think it will be fixed with a new update. Just give it some time. I'm trying not to think about it. Don't wanna ruin it for me. Hehe. Hang in there. If it REALLY bothers you, exchange it for another one. Obviously, you run the risk of not getting rid of the problem. Who knows.
SJonesGSO said:
When trying to put an app shortcut on the homescreen (long pressing) it often doesn't work; it seems to think I am moving my finger when I'm not
Click to expand...
Click to collapse
I had this problem at first. I think it is just a heck of a lot more sensitive, interpreting varying pressure of my finger as movement as the "footprint" changes. After I got used to how lightly I should press compared to the previous Nexus, the problems went away.
Rod3 said:
I had a perfect 16gb that I returned in order to get a 32gb. The 32gb had the horrible touch screen issues. Using YAMTT app, it would register multiple touches long after I was no longer touching the device. I returned it to Best Buy and got a new 32gb and it doesn't have the issues. At first I thought it was the JSS update, so I didn't accept for a few days. Went ahead and updated and still have no issues on my new device.
Click to expand...
Click to collapse
Interesting, I also had a 16gb with no issues, then exchanged for a 32 and now I got the touchscreen problems! Gonna go exchange it again, maybe back to a 16
Sent from my Nexus 4
Mine is working fine but i noticed when placing my hand on it when i use YAMTT, it will register 3-6 point and starts flipping. When i pull my hand away these points keep on flipping for some seconds. It is over responsive compared to my S2 which registers Zer0 points when i put my hand on it (the way it should be). This was happening with JSS15Q as well as JSS15R now.
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
chrisn0123 said:
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
This happened to mine, when i use with cover and problem is reduce but it still there.
-Hard to find N7 Gen II (built July and August) with 100% working as it should be. I just hope new firmware can fix problem if NOT it's hardware problem.
-I may grab another one built September, mostly happened on devices built July and August.
-Mine built August when i first open it i full of surprised, a lot of dust inside and outside of plastic wrap, i just wonder where the F they do packaging indoor or outdoor.
Sent from my Nexus 7 using XDA Premium 4 mobile app
---------- Post added at 01:56 AM ---------- Previous post was at 01:54 AM ----------
chrisn0123 said:
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
This happened to mine, when i use with cover and problem is reduce but it still there.
-Hard to find N7 Gen II (built July and August) with 100% working as it should be. I just hope new firmware can fix problem if NOT it's hardware problem.
-I may grab another one built September, mostly happened on devices built July and August.
-Mine built August when i first open it i full of surprised, a lot of dust inside and outside of plastic wrap, i just wonder where the F they do packaging indoor or outdoor.
Flashing one of sfhub's custom touchscreen fixes helps for most of the issues. I use ts20 and it works 98%. 2% of the time it just locks up/stops taking input for a second or two. I've only really noticed it when playing games (terraria).
ts10 worked well but would occasionally freak out with a bunch of inputs.
None of this would be noticeable outside of game playing.
Sfhubs fixes are pretty great. At least get it usable until Google figures it out.
I was hoping 15R update would have fixed this but still waiting.
Sent from my Nexus 7 using XDA Premium 4 mobile app
chrisn0123 said:
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
The reason why it works great in a vertically is because the key word. (Holding it)True ground That's why.

Touch screen Z3C

Just diagnosed a strange issue. After installing the touch screen protector I've noticed strange behavior of my phone. It seemed very unresponsive and I decided to ingage the glove mod. But the issue was still there . Tried to take off the screen protector, still the same s**. Then started the diagnosis and here it is??? How is that possible that screen protector do something like that?
Sent from my D5803 using XDA Free mobile app
My phone intermittently has the same issue, but horizontally in the middle of the screen.
Sometimes it works great and sometimes the touch just kind of lives its own life in that non-responsive area and makes touches all by itself.
I've made a video showing some of it when dragging lines like yours in an app called YAAMT. I could link to it later if there's any demand.
Right now my phone is in the repair shop for said issue. Not sure what they'll say, though, since it's an intermittent thing and they need to see it before they can confirm it...even though I've got the video. And sometimes the phone works great for days before the problem comes again.
To be clear, the screen protector did not cause this. Mine was like this out of the box.
I'll try to change my for new one. Now I tried to give you thx and had to touch it 3 times to make it work.
Sent from my D5803 using XDA Free mobile app
Just in case anyone, like I did, searches for YAAMT and doesn't find it, it's actually YAMTT (Yet Another Multi Touch Test)
Sent from my Sony Xperia Z3 Compact D5803
j0ff said:
Just in case anyone, like I did, searches for YAAMT and doesn't find it, it's actually YAMTT (Yet Another Multi Touch Test)
Sent from my Sony Xperia Z3 Compact D5803
Click to expand...
Click to collapse
Even worse .
Sent from my D5803 using XDA Free mobile app
Just to inform that they gave me the new one, yeiii .
Sent from my D5803 using XDA Free mobile app
Same issue here but at one side i dont know what triggered it but it surely reduced when i removed the screen protector
I was thinking that it started maybe with the update so on the new one I'm still on the older build.
Could it be the cause?
Sent from my D5803 using XDA Free mobile app
Ok guys so here is sort of a good new for all of u having the screen issue i just posted a screen shot of my phone screen earlier today showing the defect... Just moments earlier i droped my phone accidentally by a foot height or so and guess what my phone screen is now totally ok and functional and responsive. I have attached a screen shot of it now u can see...... So may be its just due to some lose connection internally which gets fixed by a drop or so (fingers crossed).... So its up to u people what u want to do( may be try a small drop) but i cant gurantee anything for u guys its up to u people i say again really i worked for me and i am happy for my phone now.......... Hope its also helps u people......... Thanks and share your experience if anything gets better for anyone...............
spacemanr said:
I was thinking that it started maybe with the update so on the new one I'm still on the older build.
Could it be the cause?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Not so for me. I had it on the old build as well.
The repair shop exchanged the display and digitizer as well as the back glass on warranty. They also gave me complimentary screen protectors for both the front and the back since I had to wait two weeks for the repairs. It came back factory reset with the latest software update.
I've installed the protectors, and my phone is a totally different beast now. Incredibly responsive with all touches now. No more missed swipes, no more trouble typing and no more of the screen living it's own life.
In other words, in my book, this is clearly a hardware issue.
Fruktsallad said:
Not so for me. I had it on the old build as well.
The repair shop exchanged the display and digitizer as well as the back glass on warranty. They also gave me complimentary screen protectors for both the front and the back since I had to wait two weeks for the repairs. It came back factory reset with the latest software update.
I've installed the protectors, and my phone is a totally different beast now. Incredibly responsive with all touches now. No more missed swipes, no more trouble typing and no more of the screen living it's own life.
In other words, in my book, this is clearly a hardware issue.
Click to expand...
Click to collapse
Well i˙m waiting for the tempered glass from the ebay and still on the older build . Don˙t know should i upgrade or not, don˙t like to change something that is so damn good . This phone is really as i expected that it will be, lightening fast and responsive, so happy with it don˙t see anything that i don˙t like .

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