Exchanging the Nexus 7 Twice? - Nexus 7 (2013) General

Hey all,
I bought the Nexus 7 from Best Buy on release day. The first one I got had banding issues (so I thought) but it turns out where I was seeing it in the settings is common and has to do with the background used from what I found out after I exchanged it. The one I got now has bad backlight bleed and the screen seems blurry. Not sure what's up with that.
My question is, will Best Buy care if I go exchange the device again? I'd rather not be stuck with an actual defective one. Thanks!

DrexelDragon said:
Hey all,
I bought the Nexus 7 from Best Buy on release day. The first one I got had banding issues (so I thought) but it turns out where I was seeing it in the settings is common and has to do with the background used from what I found out after I exchanged it. The one I got now has bad backlight bleed and the screen seems blurry. Not sure what's up with that.
My question is, will Best Buy care if I go exchange the device again? I'd rather not be stuck with an actual defective one. Thanks!
Click to expand...
Click to collapse
I've seen people talk about 3-4 times so I think you will be good.

Kanshan said:
I've seen people talk about 3-4 times so I think you will be good.
Click to expand...
Click to collapse
Okay, awesome. Hopefully I don't get a worse unit than before. Sucks because the first one was perfect and I returned it lol

DrexelDragon said:
Okay, awesome. Hopefully I don't get a worse unit than before. Sucks because the first one was perfect and I returned it lol
Click to expand...
Click to collapse
I'm about to return mine and wait until they get more in stock, the screen on my Nexus 7 32GB is sometimes not recognizing my touches , sometimes have to press really hard on the screen just for it to recognize, and even then it isn't 100% accurate.

Something is off with the touch sensitivity tuning. I remember reading that 4.3 brought increased sensitivity to the N4, maybe the N7 is starting out extra sensitive. I've noticed it most with the default keyboard. It sometimes double types a single character. What's happening is that it recognizes my finger before I actually hit the glass, and then again when I hit it. But this should be fixable with an update.
I wish android would allow touch sensitivity user customization, something like on Nokia's Lumia WP8 phones.

glcK23 said:
I'm about to return mine and wait until they get more in stock, the screen on my Nexus 7 32GB is sometimes not recognizing my touches , sometimes have to press really hard on the screen just for it to recognize, and even then it isn't 100% accurate.
Click to expand...
Click to collapse
I exchanged mine today for this exact issue and the new one has the same problem. Wonder if this can be fixed with an update?
Sent from my Nexus 7 using xda premium

I'm unsure about the touchscreen issues. That typically results from bad connections or somewhere. Have you tried Yet Another multi touch App?
It has 2 functions, one tests inputs the other is like a paint. I recommend trying to color the entire screen. This will tell you if you have any dead spots.
If your touchscreen isn't working well I highly recommend you swap it out. What good is a tablet if the problem gets worse?
Sent from Nexus 7 FHD from XDA Premium HD

slyd0997 said:
I exchanged mine today for this exact issue and the new one has the same problem. Wonder if this can be fixed with an update?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Interesting, so it isn't just me, does anyone else have this problem???
Sent from my Nexus 7 using xda app-developers app

trent25 said:
Something is off with the touch sensitivity tuning. I remember reading that 4.3 brought increased sensitivity to the N4, maybe the N7 is starting out extra sensitive. I've noticed it most with the default keyboard. It sometimes double types a single character. What's happening is that it recognizes my finger before I actually hit the glass, and then again when I hit it. But this should be fixable with an update.
I wish android would allow touch sensitivity user customization, something like on Nokia's Lumia WP8 phones.
Click to expand...
Click to collapse
I'm having the exact same problem with the keyboard... while typing, i would get rapid taps and some letters would show up 3 or 4 times. just wondering if this is a hardware issue or software issue?
If its a software issue, i can wait it out... but if its hardware.. i'll go and exchange it for a new one.

Related

Touch screen w/o touching?

I've noticed that on my NS, I don't have to actually touch the screen to tap keys. I can keep my finger slightly hovering over the glass and it still recognizes my input. Sometimes it actually causes me to mistype at a higher rate than other phones.
Are you guys seeing this too?
Sent from my Nexus S using XDA App
Glad to see I'm not the only one who's experienced this....I thought I was going crazy. It's sporadic at best, but when it happens it is annoying. I can't say for sure what causes it, but I'd love to hear other people's opinions.
I've been getting this as well.
same here. Guess they have the capacitance set a bit too high.....
yup, me too. infact. my home button gets phatom long pressed and the light is off on it...have to power it off/ turn the screen off and on muliple times. that insanity has occured about 4 times thought.
Thanks for the replies. I went back into Best Buy and tried their demo phone. So either it's supposed to be this way or they messed up a whole batch of phones. I wish I could remember whether the vibrant did this or not, but it's not standing out.
Sometimes touchscreen nonresponsive too. This is not relating to partial outer border touching either.
Sent from my Nexus S using XDA App
kjy112 said:
Sometimes touchscreen nonresponsive too. This is not relating to partial outer border touching either.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I believe Engadget did mention did this during their review @ http://www.engadget.com/2010/12/10/nexus-s-review/.
Their exact quote: "One other thing of note -- we noticed a few missed or latent presses on the touchscreen which occasionally led to stuttery behavior or an opened item that we didn't mean to tap. It's hard to say if this was a software or hardware issue (and we know that sometimes Android devices can be particularly finicky when syncing). It wasn't a deal-breaker by any means, but we saw the issue rear its head a handful of times, and felt it was worth mentioning."
it's nothing ,, the Samsung galaxy S does that too D:
that happens due to the static on your finger.
Hi
I opened a thread (http://forum.xda-developers.com/showthread.php?t=879872) because I definitely have a problem on the back capacitive button, just wondering how many people are affected?
In fact I have seen this in four devices now, it looks that there is a batch of defective Nexus S phones out there affected by this problem?
It's normal. My Nexus One is like that too. It's magic.
So, it is normal to have un-responsive back button after some times?
Damn ... this is bad. I hope I can cope with it. I really hate hardware problem.
And still could not understand why Google cannot fix it.
Last time from HTC ...
And now from Samsung ...
*Still waiting Nexus S from UK*
nxt said:
It's normal. My Nexus One is like that too. It's magic.
Click to expand...
Click to collapse
gogol said:
So, it is normal to have un-responsive back button after some times?
Damn ... this is bad. I hope I can cope with it. I really hate hardware problem.
And still could not understand why Google cannot fix it.
Last time from HTC ...
And now from Samsung ...
*Still waiting Nexus S from UK*
Click to expand...
Click to collapse
There's a thread for the back button, that's a real issue. Some people have the Back button issue, some the Home button issue. Both of those buttons are on the outer edge of the phone, so something may be messed up when the phone was being assembled.

Oh ASUS...

So my first transformer was awesome except for the touchscreen that was unresponsive on a whole line across the tablet, the minimal light bleed, and the unbalanced speakers. I decided to rma it with ASUS and sent it back.
I just got it back today. The shipping paper shows a new part for a screen (I'm guessing.. 90R-OK061L20000Y). I immediately installed a multi touch and paint app to check the screen only to find an almost identical unresponsive section of the screen (on both it was unresponsive to the lightest of touch only. Heavy touches still registered.)
My question to my fellow Transformer owners is should I RMA again? Maybe switch to the galaxy tab? Hope its software related and wait for a fix? Our just ignore it?
Anyone else have this problem?
Sent from my Nexus One using XDA App
The Transformer is nice especially with dock if all works well, mine does, but if that were me I'd be unloading it and getting a Galaxy 10.1.
I just tested mine with the same paint program. I colored the whole screen with 1 finger and everything seems to be in order. Funny how that program registers 7 finger multitouch but 8 will cause a FC.
Anyway. I would RMA it again. This time stating that the problem wasn't fixed. Maybe put a bunch of post-it notes with arrows all pointing to the spot there it is whacked.
viper2g1 said:
I immediately installed a multi touch and paint app to check the screen only to find an almost identical unresponsive section of the screen (on both it was unresponsive to the lightest of touch only. Heavy touches still registered.)
Click to expand...
Click to collapse
If this really is an issue only with "lightest of touch" I think you would be better off selling the unit. Touch screens often have areas that require more or less contact. The fact that they replaced the screen or digitizer and it does not meet your expectations suggests the settings they are using will not meet your expectations as to the amount of contact required.
Just a quick question, wherever you guys bought your transformer, did anyone buy a warranty through the retailer? Personally I work a BestBuy, so a 1 year with damage warranty was dirt cheap for me, so i bought it, normally I dont get the plans bc I treat my gadgets like angels, but with a 10 inch screen thats only protected by glass I thought I should, especially with all the defects from ASUS going around (although mines working perfect!).
Well as an example when trying to launch an app along the line a hard press is required
Sent from my Nexus One using XDA App
Could it be a problem with your fingers? Seems strange you have had problems with 2 lol
Are you saying my fingers is brokeded!?!
Sent from my Nexus One using XDA App
he's saying you touched it wrong
well I would insist on a replacement if the issue is still there. You would of thought they would of tested this before it was returned to you.
I would of thought it would be other hardware other than the screen that is defective and they have simply replaced the incorrect part.
I called asus again and they game another rma. They paid for doing too, that's nice. hoping for a fix though.
Sent from my Nexus One using XDA App

Screen ripple fix?

Is there anyway to fix the screen ripple?
Sent from my iPhone using Tapatalk
In the words of the virgin Mary, come again?
Sorry. I was wondering if there was a fix for when you pressed down on the side of the screen and it started to ripple like an lcd
RMA it like I did yesterday.
Sent from my Nexus 7 using xda app-developers app
ncvikingx97 said:
Sorry. I was wondering if there was a fix for when you pressed down on the side of the screen and it started to ripple like an lcd
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Click to collapse
It ripples like an lcd because it is an lcd.
Sent from my LG-P999 using xda app-developers app
Yeah, I dont think an rma is going to fix this. Don't squeeze it so hard... fixed.
Mine does it as well, so not knockin ya but. It has yet to be an issue in actual real life use. Sure you can sit there and pinch the thing, but just stop, and you'll never notice it again.
I am very OCD about my devices. Honestly, as long as I know that nothing is wrong with it in that category, I will be fine
I noticed the ripple on two of the three N7's I tried. While I think it probably SHOULDN'T be happening (i.e., it represents an underlying design and/or manufacturing flaw), I don't think it will cause any issues. Like the screen lift, it's one of those things where it's technically a defect, but it's not likely to cause any performance or other issues.
If I hadn't had other problems with mine, I'd have put the best N7 in a case and forgotten all about those two issues.
What were your other problems
My first one had pretty good screen seperation all along the left side, and pretty bad lightbleed from the left side.
My new one has barely any lift (just a 1 inch section, about a third the way up on the left side), but has the lcd ripple.
The screen seperation isn't even noticeable unless you lay it flat and look across the glass and this one feels solid, the first one was spongy.
I can handle the ripple, because it only happens when im messing with it, trying to make it happen.
regalpimpin said:
Yeah, I dont think an rma is going to fix this. Don't squeeze it so hard... fixed.
Mine does it as well, so not knockin ya but. It has yet to be an issue in actual real life use. Sure you can sit there and pinch the thing, but just stop, and you'll never notice it again.
Click to expand...
Click to collapse
Tried it on mine. I am kind of shocked at how hard it had to press to get it to ripple. I am hoping get that the op has a worse case than I do because if not this is crazy. I would never pinch that hard I every day use.
Sent from my Nexus 7 using xda app-developers app
ncvikingx97 said:
What were your other problems
Click to expand...
Click to collapse
Dead pixel on one, and a putrid yellow tint on the other two.
Sent from my iPad using Tapatalk HD
Just found another stuck pixel. Prob going for a return

Yet Another Touchscreen Responsiveness Thread

I know there have been a few (perhaps this is an understatement) threads about the touchscreen wonkiness some users are experiencing, but I'd like a consolidated bit of advice.
My touchscreen is weird. Sometimes everything seems perfectly normal, but I've noticed a few examples of it being weird:
When trying to put an app shortcut on the homescreen (long pressing) it often doesn't work; it seems to think I am moving my finger when I'm not
When in drawing apps, if I try to draw fine lines, sometimes it registered random points and lines on other parts of the screen
Using a multitouch test app, it periodically will register a third touch when only using two fingers
The keyboard double taps letters almost every single time I type
So my questions are:
Do you think this is a software issue? If so, how do you explain some people not having the problem.
Do you think my best bet is to exchange it? I have no issues other than the touchscreen (no light bleed, etc.) and I'm a little scared I'll get a worse unit.
What are your experiences with these issues?
Thanks for reading!
I had a perfect 16gb that I returned in order to get a 32gb. The 32gb had the horrible touch screen issues. Using YAMTT app, it would register multiple touches long after I was no longer touching the device. I returned it to Best Buy and got a new 32gb and it doesn't have the issues. At first I thought it was the JSS update, so I didn't accept for a few days. Went ahead and updated and still have no issues on my new device.
This has already been documented, the primary thread for this is over in the Q&A section AFAIK currently. Which is here:
http://forum.xda-developers.com/showthread.php?t=2381123
Mine is super extra mega responsive.... ANOTHER GREAT PRODUCT...
Update....
Its some timing today hopefully software I love my 32gb
Sent from my Nexus 7 using Tapatalk 4
SJonesGSO said:
I know there have been a few (perhaps this is an understatement) threads about the touchscreen wonkiness some users are experiencing, but I'd like a consolidated bit of advice.
My touchscreen is weird. Sometimes everything seems perfectly normal, but I've noticed a few examples of it being weird:
When trying to put an app shortcut on the homescreen (long pressing) it often doesn't work; it seems to think I am moving my finger when I'm not
When in drawing apps, if I try to draw fine lines, sometimes it registered random points and lines on other parts of the screen
Using a multitouch test app, it periodically will register a third touch when only using two fingers
The keyboard double taps letters almost every single time I type
So my questions are:
Do you think this is a software issue? If so, how do you explain some people not having the problem.
Do you think my best bet is to exchange it? I have no issues other than the touchscreen (no light bleed, etc.) and I'm a little scared I'll get a worse unit.
What are your experiences with these issues?
Thanks for reading!
Click to expand...
Click to collapse
I am basically having the same issue. http://forum.xda-developers.com/showthread.php?t=2395289
A reboot seems to help mine. Mine does not seem as bad as some peoples. I am trying to decide if I need to exchange it or not. It sounds like it might be software more than a faulty one off hardware.
Mine seems completely fine outside of the occasional freak bug with finger-sliding on my keyboard pressing like 80 keys. Fixes itself if I lift my finger up.
I have a 32 GB.
Don't know where it is at the moment, but there is a thread over on the Google Products forums regarding this. Google knows of the issue, and as of a few days ago, they are looking into a fix. I think it's software. People say that the second upgrade you do ruins it and makes the touch less responsive. So, I think it will be fixed with a new update. Just give it some time. I'm trying not to think about it. Don't wanna ruin it for me. Hehe. Hang in there. If it REALLY bothers you, exchange it for another one. Obviously, you run the risk of not getting rid of the problem. Who knows.
SJonesGSO said:
When trying to put an app shortcut on the homescreen (long pressing) it often doesn't work; it seems to think I am moving my finger when I'm not
Click to expand...
Click to collapse
I had this problem at first. I think it is just a heck of a lot more sensitive, interpreting varying pressure of my finger as movement as the "footprint" changes. After I got used to how lightly I should press compared to the previous Nexus, the problems went away.
Rod3 said:
I had a perfect 16gb that I returned in order to get a 32gb. The 32gb had the horrible touch screen issues. Using YAMTT app, it would register multiple touches long after I was no longer touching the device. I returned it to Best Buy and got a new 32gb and it doesn't have the issues. At first I thought it was the JSS update, so I didn't accept for a few days. Went ahead and updated and still have no issues on my new device.
Click to expand...
Click to collapse
Interesting, I also had a 16gb with no issues, then exchanged for a 32 and now I got the touchscreen problems! Gonna go exchange it again, maybe back to a 16
Sent from my Nexus 4
Mine is working fine but i noticed when placing my hand on it when i use YAMTT, it will register 3-6 point and starts flipping. When i pull my hand away these points keep on flipping for some seconds. It is over responsive compared to my S2 which registers Zer0 points when i put my hand on it (the way it should be). This was happening with JSS15Q as well as JSS15R now.
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
chrisn0123 said:
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
This happened to mine, when i use with cover and problem is reduce but it still there.
-Hard to find N7 Gen II (built July and August) with 100% working as it should be. I just hope new firmware can fix problem if NOT it's hardware problem.
-I may grab another one built September, mostly happened on devices built July and August.
-Mine built August when i first open it i full of surprised, a lot of dust inside and outside of plastic wrap, i just wonder where the F they do packaging indoor or outdoor.
Sent from my Nexus 7 using XDA Premium 4 mobile app
---------- Post added at 01:56 AM ---------- Previous post was at 01:54 AM ----------
chrisn0123 said:
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
This happened to mine, when i use with cover and problem is reduce but it still there.
-Hard to find N7 Gen II (built July and August) with 100% working as it should be. I just hope new firmware can fix problem if NOT it's hardware problem.
-I may grab another one built September, mostly happened on devices built July and August.
-Mine built August when i first open it i full of surprised, a lot of dust inside and outside of plastic wrap, i just wonder where the F they do packaging indoor or outdoor.
Flashing one of sfhub's custom touchscreen fixes helps for most of the issues. I use ts20 and it works 98%. 2% of the time it just locks up/stops taking input for a second or two. I've only really noticed it when playing games (terraria).
ts10 worked well but would occasionally freak out with a bunch of inputs.
None of this would be noticeable outside of game playing.
Sfhubs fixes are pretty great. At least get it usable until Google figures it out.
I was hoping 15R update would have fixed this but still waiting.
Sent from my Nexus 7 using XDA Premium 4 mobile app
chrisn0123 said:
Got the phantom touch bug on my 16gb n7 2013.
Seems to only do it if it is laying flat!!! Hold it vertically and it works fine.
Logged job with Google to replace and the idiots have shipped me a 2012 version. Really angry.
Sent from my GT-N7105 using Tapatalk 2
Click to expand...
Click to collapse
The reason why it works great in a vertically is because the key word. (Holding it)True ground That's why.

Inaccurate touches, not missed touches

Just curious if anybody else was experiencing problems with their touches registering lower than where they were actually touching. Mine registers just lower and to he right of where I'm actually contacting the screen. Its not a deal breaker because otherwise I've got no issues but can get rather annoying when trying to select small links or icons.
If this is just an issue with mine is it hardware related or can it be fixed with software?
Sent from my Nexus 7 using xda app-developers app
I don't. Sounds like yours is defective.
Sent from my Nexus 7 using xda premium
Did, returned, got a better unit that's acceptable. Still giving multiple taps/inaccurate taps at random, but it's a hell of a lot better than my first one. I can keep it and deal with it now.
ZeroSX said:
Did, returned, got a better unit that's acceptable. Still giving multiple taps/inaccurate taps at random, but it's a hell of a lot better than my first one. I can keep it and deal with it now.
Click to expand...
Click to collapse
I noticed a LOT of touch inacuracies in relation to the keyboard initially (touch "a" and would get "aaa," for example) but using SwiftKey Flo more or less corrected the issue for me (I'm sure the swype-like feature of the stock keyboard may have done the same).
Does OP have a screen protector? Sometimes I've seen that happen on other devices with certain protectors but not others.
Again, Google.. Really?
I'm very disappointed to see that others are experiencing this problem. I am hoping that it won't be too persistent.. It's not crippling at this point. Were you rooted when you returned yours? Here's hoping that I won't have to return this thing.. I'm in love.
Well, it's gotten to the point that I can't stand the inaccuracies and it's almost crippling considering I cannot type posts without having issues at some point. Going to have to return and hope the next one I get is better or just sell it off and see if updates or hardware revisions alleviate the issue.
Asus and google really dropped the ball with the QC on these screen components. I normally prefer not to be an early adopter but the sales tempted me, and I guess it isn't all bad since I can still sell this for more than I paid if I have no luck with replacements.
I'm wondering if it really is a QC problem, or if this is just the way the tablet was made to keep the cost low. It really does look more and more like a (cheap) hardware issue at this point.
Sent from my Nexus 4
FYI...
http://www.androidpolice.com/2013/0...jumpy-multi-touch-android-team-investigating/
Tony_YYZ said:
FYI...
http://www.androidpolice.com/2013/0...jumpy-multi-touch-android-team-investigating/
Click to expand...
Click to collapse
Interesting. That's probably why my stylus won't work on it.
Tony_YYZ said:
FYI...
http://www.androidpolice.com/2013/0...jumpy-multi-touch-android-team-investigating/
Click to expand...
Click to collapse
Very nice find, thanks for sharing! After reading that, I am definitely going to play the waiting game in hopes of a simple software update/hotfix. Here's hoping for a quick fix, but I'll gladly wait so that I can keep this beautiful tool.
I have it too new as of today N7
No touchscreen problems here.
Sent from my Nexus 4 using xda app-developers app

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