What would happen if I sent my galaxy s4 for repair for overheating issues and they found that my camera lens was cracked? Im sending it straight to samsung. I need some help and im wondering if I should just keep it here and not send it.
Sent from my SPH-L720 using xda premium
If you are sending it to Samsung, make sure you never rooted it and if you did you ran triangle away to reset the flash counter and are completely stock on the official build or they will return it with out looking at it. If that is done then they may claim user damage and not repair but you may get lucky and the tech will replace the camera lens for you. Its hit or miss sometimes, but they will definitely claim the overheating issue is a rooting problem and you warranty is void even if root has nothing to do with it.
Delete
Im going to return it back to stock. So even if I return my phone back to stock and reset flash counter they will still send it back? Thankyou for your detailed response though
Sent from my SPH-L720 using xda pro
My phone ran hot as **** until I flashed back to a stock kernel.
Sent from my SPH-L720 using xda app-developers app
Mine did too.. its ran so hot that my screen literally burnt itself to where theres now a purple blur at the top of the screen
Sent from my SPH-L720 using xda app-developers app
I've got 2 random purple blobs and a green blob as well. It's sure if it's from running hot or what. Sprint repair center won't do crap for me unless I get a remanufactured one using my insurance, and not sending my only phone out for who knows how long for Samsung to look at it.
Sent from my SPH-L720 using XDA Premium 4 mobile app
Related
So my phone is messed up! (Screen doesnt turn on when I call someone) and Ive decided to give it back for a replacement.
Ive talked to Google over the phone and recieved the email with RMA details.
But it doesnt explain which courier to use to send this phone back or if/when its gonna be picked up??
Any done this before?
Sent from my Nexus 4 using xda app-developers app
soulja786 said:
So my phone is messed up! (Screen doesnt turn on when I call someone) and Ive decided to give it back for a replacement.
Ive talked to Google over the phone and recieved the email with RMA details.
But it doesnt explain which courier to use to send this phone back or if/when its gonna be picked up??
Any done this before?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Have you tried a factory reset?
Yes... Its stills persistent. this is rubbish!!
Sent from my Nexus 4 using xda app-developers app
Do you have a screen protector on? Someone reported an elecsaver screensaver caused this issue as it covered the proximity sensor.
Sent by Galaxy Note
So my wife dropped her Nexus 4 in the toilet bowl and then proceeded to try and call someone to see if it worked. When it shut off, she tried charging it. Things that people say you should not do. I took off the back, disconnected the battery, and tried the rice treatment for 72 hours. Tried charging it and get the red LED. Does not look good and have pretty much accepted that it is bricked. My questions is, what can I do with it? Does Google have a buyback program for broken devices? Does anyone else? Or is it just a paper-weight? Thanks.
Edit..nvm ignore, I didn't read your post properly.
Worst case, you could probably sell some replacement parts off it... since she did call someone, obviously screen is OK...
Sent from my Nexus 4 using xda app-developers app
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
Sent from my Nexus 4 using xda app-developers app
aanonymoushuman said:
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
This is fraud and illegal and I'm sure not encourage on xda
Sent from my Nexus 4 using xda premium
parts !!
Call up google, tell them the truth and see if they would be willing to repair. When this happened to me with apple they just charged me $100 to get a new one, not bad considering the screw up was completely my fault.
Call and see what you can do. If you can't do anything buy a nexus 4 that needs a new screen and use yours to repair it. Could find one cheap with a busted screen. Is the back or any part damaged?
Sent from my Nexus 4 using Tapatalk 2
Sell the parts that are still functional on eBay, I'm sure somebody could find some use for them.
Sent from my ZTE BLADE III using xda app-developers app
Next time do the rice treatment from the start. Turning the phone on immediately will most likely cause permanent damage
Sent from my Nexus 4 using xda premium
just kidding.. but RMA your wife and buy a new N4:laugh:
Fully take it apart and wipe each part down with alcohol I read where it worked for some guy
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
Hi, my phone started showing my screen in the attached today.
Basically it has all these lines running through it and I have to have the phone on max brightness to see. I've sent my phone screenshot to other people and they see my screenshot just fine. So I know it has something to do with my AT&T galaxy s4 screen.
I had someone else take my phones screen and sent it to me. I've attached it below
I was wondering if you guys know what's wrong with it? Is it a hardware or software problem? Can I get w replacement for it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
The screen is messed up. I'd get a warranty replacement. What firmware are you on? A replacement will probably be on mf3.
I'm on MDL right now.
Do you think Odin may fix the issue as well? I'm away from home so I do not have access to pc yet. If not then should I call straight to samsung or at&t?
The phone screen is messed up even during booting and recovery mod. But I can still use the phone in home screen and lock screen only with max brightness and having those lines on it.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
If it was me I'd give odin a shot. That way you can confirm it's a hardware issue.
That is a hardware issue. A flex cable came loose and isn't sitting properly. You could take the device apart and check the flex connections. This used to happens to me all the time on my Nexus 7 until I hot glued that sucker down.
Sent from my SAMSUNG-SGH-I337 using xda premium
graydiggy said:
That is a hardware issue. A flex cable came loose and isn't sitting properly. You could take the device apart and check the flex connections. This used to happens to me all the time on my Nexus 7 until I hot glued that sucker down.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
Great to hear that. At least it's a 'do it yourself' fixable issue.
If I open my galaxy s4, I will lose the warranty right? Should I contact Samsung first or go ahead and open my phone?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
haremmon said:
Great to hear that. At least it's a 'do it yourself' fixable issue.
If I open my galaxy s4, I will lose the warranty right? Should I contact Samsung first or go ahead and open my phone?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
It would depend to me what firmware you're on. If you're already on mf3 I'd get the warranty. But if you're on mdl then it would be a tougher choice. But I like to have a custom recovery and the ability to put custom roms on. A warranty most likely will have mf3.
haremmon said:
Great to hear that. At least it's a 'do it yourself' fixable issue.
If I open my galaxy s4, I will lose the warranty right? Should I contact Samsung first or go ahead and open my phone?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
No warranty stickers on or in the device other than moisture detection stickers. Just don't lose or strip the heads and you will be fine if you ever need to RMA.
Sent from my SAMSUNG-SGH-I337 using xda premium
Simply opening it up won't necessarily void your warranty.
The connector for the display is on the upper right side by the volume rocker. (see attached image)
It's only a couple of screws and you'll need a spurger or guitar pick to open it up.
Simply press on the connector to make sure it's seated properly.
rjohnstone said:
Simply opening it up won't necessarily void your warranty.
The connector for the display is on the upper right side by the volume rocker. (see attached image)
It's only a couple of screws and you'll need a spurger or guitar pick to open it up.
Simply press on the connector to make sure it's seated properly.
Click to expand...
Click to collapse
Nice! I'm assuming that is the board for galaxy s4. And will doing this most likely fix the issue?
Thank you for the image though
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
haremmon said:
Nice! I'm assuming that is the board for galaxy s4. And will doing this most likely fix the issue?
Thank you for the image though
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
Pop it up then re-seat it. Should do the trick.
Sent from my SAMSUNG-SGH-I337 using xda premium
haremmon said:
Nice! I'm assuming that is the board for galaxy s4. And will doing this most likely fix the issue?
Thank you for the image though
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
Yep... that is an i337 board in the screenshot.
graydiggy said:
Pop it up then re-seat it. Should do the trick.
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I'm finally home to be able to open up my phone and to pop it up then re-seat it but the problem still remains. Is it still a hardware issue?
The screen itself is more than likely shot.
Sent from my SGH-I337 using xda premium
graydiggy said:
The screen itself is more than likely shot.
Sent from my SGH-I337 using xda premium
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Click to collapse
Alright, I am thinking of exchanging this device through samsung. How do I restore this device from using a custom rom to factory stock through odin/triangle away. I also want to restore it without using the factory boot recovery as I am unable to see/navigate through that.
But my approach is (would like some input)
- Reset Counter using Triangle Away on a custom rom (task's at&t galaxy s4 aokp rom)
- ODIN (removes root and go back to at&t s4 stock rom - MDL)
- Reset to factory through "System Settings -> Backup & Reset"
Is that correct? I need it in stock form as Samsung most likely to check everything through my device and be able to fix the lcd screen.
Wanted to inform people that have tried to help me out... I sent my device to samsung and they were able to repair my phone as there were no solutions besides replacing my LCD screen for free due to warranty. I finally received my device back after waiting for 2 weeks.
nfortunately, they updated the firmware to mf3 and there are no ways to revert back even with my old nandroid i backed up using twrp. As of now, no safe rooting method is available for mf3
There is a Safe root method. The only way it is not safe is if the user screws up by not reading.
Sounds like they fully replaced the device. If they did not fully replace it, contact them and tell them that they had no authorization to update the phone. They were ONLY to repair the phone. Tell them you want a replacement with MDL and give them some BS story that you have vital applications for work that is not compatible with MF3 or something like that.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
graydiggy said:
There is a Safe root method. The only way it is not safe is if the user screws up by not reading.
Sounds like they fully replaced the device. If they did not fully replace it, contact them and tell them that they had no authorization to update the phone. They were ONLY to repair the phone. Tell them you want a replacement with MDL and give them some BS story that you have vital applications for work that is not compatible with MF3 or something like that.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sounds legit. Consent should be a must to make any changes to a users device that doesn't involve 'repairing.' But hey... What's customer service anyway? Lol.
Sent from my GT-I9505G using xda app-developers app
I don't think I'll return it as I am returning to school soon. The only thing that is holding me back from rooting is there are no methods to unroot/odin the s4 on mf3 firmware.
On the bright side my phone doesn't overheat as it used to be and lasting longer battery life. Not sure if it's mf3 firmware but it's doing fine as it is. Will wait patiently for a possibility for unroot/odin.
Keep this in mind.
http://forum.xda-developers.com/showthread.php?t=2432876
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Hi guys! I've been on xda for a few years and finally decided to make an account! The reason being is because in a bit desperate. I have a mint condition Galaxy Note 3, I had it for a little over a year. Lastnight it died on me, I plugged it in powered it back on and now all of a sudden there is a bright neon pink vertical line on the screen!! I have no idea how it became but I did everything. Factory reset, battery pulls took the phone apart blew out all the connectors but still! It's even on while In recovery and in download mode. here is a picture. Any help would greatly be appreciated. Ps it's to the left, doesn't look like much on the picture but it's super annoying in person and really bright.
Sent from my SM-N9005 using XDA Free mobile app
Here is another in a dark screen
Sent from my SM-N9005 using XDA Free mobile app
devious19 said:
Hi guys! I've been on xda for a few years and finally decided to make an account! The reason being is because in a bit desperate. I have a mint condition Galaxy Note 3, I had it for a little over a year. Lastnight it died on me, I plugged it in powered it back on and now all of a sudden there is a bright neon pink vertical line on the screen!! I have no idea how it became but I did everything. Factory reset, battery pulls took the phone apart blew out all the connectors but still! It's even on while In recovery and in download mode. here is a picture. Any help would greatly be appreciated. Ps it's to the left, doesn't look like much on the picture but it's super annoying in person and really bright.
Sent from my SM-N9005 using XDA Free mobile app
Click to expand...
Click to collapse
It sounds like there are some shorted out pixels in your Digitizer. That is the screen that creates the color image under the glass touch screen. Here is a replacement http://www.amazon.com/Screen-Digiti...97888&sr=8-5&keywords=galaxy+note+3+digitizer read the second line in the description. I would watch a couple replacement videos on youtube before you try it. Or you will have to send it in for repair. The problem is hardware not software.
Damn, is this the only fix? Kind of sucks because it is in mint condition and well taken care of. $200 is a lot lol would rather just put 200 down for an upgrade to the note 4. I wish there is a fix for this maybe it will magically go away if I keep using it lol
Sent from my SM-N9005 using XDA Free mobile app
Any other suggestions guys?
Sent from my SM-N9005 using XDA Free mobile app
Yes, that's a hardware defect.
Depending on where you are, you might still have warranty. It's 2 years by EU law.
Alternatively, you could put it up for sale (plenty of techies who will happily replace the screen themselves) and buy a note 4.
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Here is my phone displaying a black picture, is there any other way to fix this without replacing the digitizer?
Sent from my SM-N9005 using XDA Free mobile app
Thanks a lot guys really appreciate it. I will probably put it up for sale and get a note 4
Sent from my SM-N9005 using XDA Free mobile app
OK I've owned this phone for a year and suddenly red burn in circles are appearing on my screen. Anybody else have this issue and if not any advice as to how I can remove them? Or is it a service issue that's going to cost me a new screen?. Thanks
Sent from my LG-H831 using XDA Premium HD app
same here, upper left corner...
k3mik4l said:
OK I've owned this phone for a year and suddenly red burn in circles are appearing on my screen. Anybody else have this issue and if not any advice as to how I can remove them? Or is it a service issue that's going to cost me a new screen?. Thanks
Sent from my LG-H831 using XDA Premium HD app
Click to expand...
Click to collapse
If you haven't rooted it, then send it in for warranty repair. If you have rooted it, you'll need to either live with it or replace the screen
It's a known issue. They show up in either red, blue, yellow, or white. Either send it in for warranty or replace the screen.
rooted since day #1
Sean89us said:
If you haven't rooted it, then send it in for warranty repair. If you have rooted it, you'll need to either live with it or replace the screen
Click to expand...
Click to collapse
Same spot in the center (((
Yep bottom center reddish spot you can only see it on black screen when it's dark but yea same here since day one.
Sent from my XT1575 using XDA-Developers mobile app
Rooted as well, just got a G5 but love my pure for custom Roms and such. I'll look into a new screen or deal with it. Thanks fellas
Sent from my LG-H831 using XDA Premium HD app
Arrg me too!
Sean89us said:
If you haven't rooted it, then send it in for warranty repair. If you have rooted it, you'll need to either live with it or replace the screen
Click to expand...
Click to collapse
IIrc hardware defects are still covered under the warranty even with bootloader unlock. But I also have one of these dots. Towards the bottom, it's blue. Had it since opening the phone. Was going to send it in for reapir, but I couldn't figure out how to return the phone to stock.