Nexus 4 UK return procedure? - Nexus 4 Q&A, Help & Troubleshooting

So my phone is messed up! (Screen doesnt turn on when I call someone) and Ive decided to give it back for a replacement.
Ive talked to Google over the phone and recieved the email with RMA details.
But it doesnt explain which courier to use to send this phone back or if/when its gonna be picked up??
Any done this before?
Sent from my Nexus 4 using xda app-developers app

soulja786 said:
So my phone is messed up! (Screen doesnt turn on when I call someone) and Ive decided to give it back for a replacement.
Ive talked to Google over the phone and recieved the email with RMA details.
But it doesnt explain which courier to use to send this phone back or if/when its gonna be picked up??
Any done this before?
Sent from my Nexus 4 using xda app-developers app
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Have you tried a factory reset?

Yes... Its stills persistent. this is rubbish!!
Sent from my Nexus 4 using xda app-developers app

Do you have a screen protector on? Someone reported an elecsaver screensaver caused this issue as it covered the proximity sensor.
Sent by Galaxy Note

Related

Sending Nexus 7 for RMA with back sponge removed

I removed the sponge on back in order to fix the screen lift, spongy screen issue. Now I have to send my device to Google for other problems that I am facing. Is the removal of sponge would be seen as damage to device?
I know many people removed that form but does anyone of those have tried the Google RMA?
Sent from my Nexus 7 using xda premium
I have received email from Google as well as the shipping label but now I am confused whether to send it or not because I have removed the back sponge to fix the screen lift issue.
If my device do not cross axis while laying down then I would not replace it as I have fixed the lifted screen issue.
Also I am thinking what if the new one is worse then my current one. I have seen many people posting here that their new device was also defective. Any serious advice would be appreciated.
My device do not have famous screen flicked issue.
Sent from my Nexus 7 using xda premium
I'm gonna wait to send mine back until I hear that there is a new batch or something.
Sent from my Nexus 7 using xda premium
But RMA through Google had 14 days as deadline. Am I right? Or you want to go through Asus?
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nivlac978 said:
I'm gonna wait to send mine back until I hear that there is a new batch or something.
Sent from my Nexus 7 using xda premium
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This does not answer my question though.
Sent from my Nexus 7 using xda premium
did removing the sponge really solve the issue?
How many days did u go through after taking out the sponge?
thunder9111 said:
did removing the sponge really solve the issue?
How many days did u go through after taking out the sponge?
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Click to collapse
Removing the sponge made it better but it does not solve it completely however using the washer fix solved the problem fully. The washer fix is the permanent solution.
Sent from my Nexus 7 using xda premium

Phone Repair

Every time I shake my phone I can hear a sound like something is loose inside. I haven't drop it or anything. Had a case since day one. Is there anyway I can send this to Google for replacement. Is it cover by my insure and if yes how do it send it in
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peconaut said:
Every time I shake my phone I can hear a sound like something is loose inside. I haven't drop it or anything. Had a case since day one. Is there anyway I can send this to Google for replacement. Is it cover by my insure and if yes how do it send it in
Sent from my Nexus 4 using xda app-developers app
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I have the same, and I've read that it's completely normal. From what I read it's got something to do with the camera lens.
jonoxda said:
I have the same, and I've read that it's completely normal. From what I read it's got something to do with the camera lens.
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I see do you think there anyway I can send it for a replacement before my 1 year Google warranty ends
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peconaut said:
Every time I shake my phone I can hear a sound like something is loose inside. I haven't drop it or anything. Had a case since day one. Is there anyway I can send this to Google for replacement. Is it cover by my insure and if yes how do it send it in
Sent from my Nexus 4 using xda app-developers app
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If its in the area of the camera it is the auto focus and completely normal. I have got the same noise with mine
I have it too.
Sent from my Nexus 4 using Tapatalk 2

[Q] Screen remains inactive after call completes

The screen on my Nexus 4 remains black/inactive after a call completes. Whilst the problem is intermittent, it is insanely annoying and I am not sure what to do about it. I am running stock 4.2.2, build number JDQ39. Any suggestions greatly received.
klyncher said:
The screen on my Nexus 4 remains black/inactive after a call completes. Whilst the problem is intermittent, it is insanely annoying and I am not sure what to do about it. I am running stock 4.2.2, build number JDQ39. Any suggestions greatly received.
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Do you have anything cover your proximity sensor? like a screen protector?
No case or screen protector.
klyncher said:
No case or screen protector.
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Click to collapse
So I;m sorry. I dont know what is going here
There is an app which is used to check sensors on your phone named Android Sensor Box. You can use this app to check the proximity sensor.
There are someone reporting about the new baseband breaks their sensors, but this thread (http://forum.xda-developers.com/showthread.php?t=2147194) says you'll be OK with a 4.2.2 rom with proper props. But YOu said you are on 4.2.2, so I am not sure. THere is also a Fixing sensor in that thread, so you may use the app above, check if there is anything wrong with your sensors.
That is all I know
Thanks for this info opticaldh :good:. I will take a look, or maybe flash a new rom and see if it gets me anywhere, :fingers-crossed:
God I missed being on Android.
opticaldh said:
So I;m sorry. I dont know what is going here
There is an app which is used to check sensors on your phone named Android Sensor Box. You can use this app to check the proximity sensor.
There are someone reporting about the new baseband breaks their sensors, but this thread (http://forum.xda-developers.com/showthread.php?t=2147194) says you'll be OK with a 4.2.2 rom with proper props. But YOu said you are on 4.2.2, so I am not sure. THere is also a Fixing sensor in that thread, so you may use the app above, check if there is anything wrong with your sensors.
That is all I know
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Click to collapse
klyncher said:
Thanks for this info opticaldh :good:. I will take a look, or maybe flash a new rom and see if it gets me anywhere, :fingers-crossed:
God I missed being on Android.
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Click to collapse
THe last choice is RMA There is nothing you can do with a hardware failure
I am going to kick myself for asking, but RMA?
Sent from my Nexus 4 using xda app-developers app
Ream my anus..
Or
Return merchandize authorization
Take your pick
Sent from my Nexus 4 using xda premium
klyncher said:
I am going to kick myself for asking, but RMA?
Sent from my Nexus 4 using xda app-developers app
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Sending your phone back to Google and get a new one. If the damages are covered by waranty, then you are not charged anything.
Girn said:
Ream my anus..
Or
Return merchandize authorization
Take your pick
Sent from my Nexus 4 using xda premium
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Click to collapse
The later, definitely the later.
Sent from my Nexus 4 using xda app-developers app
opticaldh said:
Sending your phone back to Google and get a new one. If the damages are covered by waranty, then you are not charged anything.
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Thanks *starts to kick self for appearing noobish*
Sent from my Nexus 4 using xda app-developers app

[Q] Wife bricked Nexus 4, what can I do with it?

So my wife dropped her Nexus 4 in the toilet bowl and then proceeded to try and call someone to see if it worked. When it shut off, she tried charging it. Things that people say you should not do. I took off the back, disconnected the battery, and tried the rice treatment for 72 hours. Tried charging it and get the red LED. Does not look good and have pretty much accepted that it is bricked. My questions is, what can I do with it? Does Google have a buyback program for broken devices? Does anyone else? Or is it just a paper-weight? Thanks.
Edit..nvm ignore, I didn't read your post properly.
Worst case, you could probably sell some replacement parts off it... since she did call someone, obviously screen is OK...
Sent from my Nexus 4 using xda app-developers app
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
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aanonymoushuman said:
Try disconnecting and reconnecting the battery maybe that will help, you can try to get a free phone from Google, I did that with my galaxy s 2. Just say you don't know what happened you tried turn on the phone and it didn't work. I am sure they would exchange and usually they are too lazy to open up the phone to see if anything is wrong inside.
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This is fraud and illegal and I'm sure not encourage on xda
Sent from my Nexus 4 using xda premium
parts !!
Call up google, tell them the truth and see if they would be willing to repair. When this happened to me with apple they just charged me $100 to get a new one, not bad considering the screw up was completely my fault.
Call and see what you can do. If you can't do anything buy a nexus 4 that needs a new screen and use yours to repair it. Could find one cheap with a busted screen. Is the back or any part damaged?
Sent from my Nexus 4 using Tapatalk 2
Sell the parts that are still functional on eBay, I'm sure somebody could find some use for them.
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Next time do the rice treatment from the start. Turning the phone on immediately will most likely cause permanent damage
Sent from my Nexus 4 using xda premium
just kidding.. but RMA your wife and buy a new N4:laugh:
Fully take it apart and wipe each part down with alcohol I read where it worked for some guy
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2

phantom softkey presses [video]

Hello folks,
on of our company phones just startet a very strange behavior.
we recorded for you for better explain:
installing the factory images had no results. Can sb say, if it is possilbe to solve thsi problem? Otherwise, we can also send it back to google.
thanks for replies.
greetings bulkatos
It's either a real life ghost messing with your phone or the digitizer is messed up. Easiest way is to send it back.
digitalizer is bad. the weird thing is that the lastest touch driver(included in stock rom) was made to along with other things. fix that also. send back to google.
Okay, thank you (Linus). We will sent it back. Hopeful we will get back a new Nexus 4.
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Bulkatos said:
Okay, thank you (Linus). We will sent it back. Hopeful we will get back a new Nexus 4.
Sent from my Nexus 4 using xda app-developers app
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if u send to google and not lg,them they give u a new phone

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