phantom softkey presses [video] - Nexus 4 Q&A, Help & Troubleshooting

Hello folks,
on of our company phones just startet a very strange behavior.
we recorded for you for better explain:
installing the factory images had no results. Can sb say, if it is possilbe to solve thsi problem? Otherwise, we can also send it back to google.
thanks for replies.
greetings bulkatos

It's either a real life ghost messing with your phone or the digitizer is messed up. Easiest way is to send it back.

digitalizer is bad. the weird thing is that the lastest touch driver(included in stock rom) was made to along with other things. fix that also. send back to google.

Okay, thank you (Linus). We will sent it back. Hopeful we will get back a new Nexus 4.
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Bulkatos said:
Okay, thank you (Linus). We will sent it back. Hopeful we will get back a new Nexus 4.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
if u send to google and not lg,them they give u a new phone

Related

Screen popping out issue - need fix

Hello,
I've received today my Nexus 7 and unfortunately I have the screen popping out on the left side issue.
I believe no one has found a fix yet because I've searched for one, so I propose to gather here those who have that issue.
I can't send it back, as I'm from România and I will have to wait another month to send it back.
So guys, any ideas?
Sent from my Nexus 7 using xda app-developers app
yes check the general forum, fix is there for you.
Oh, I'm sorry. This could be closed. Thanks
LE: that fix doesn't work. Any other opinions?
Sent from my Nexus 7 using xda app-developers app

Sending Nexus 7 for RMA with back sponge removed

I removed the sponge on back in order to fix the screen lift, spongy screen issue. Now I have to send my device to Google for other problems that I am facing. Is the removal of sponge would be seen as damage to device?
I know many people removed that form but does anyone of those have tried the Google RMA?
Sent from my Nexus 7 using xda premium
I have received email from Google as well as the shipping label but now I am confused whether to send it or not because I have removed the back sponge to fix the screen lift issue.
If my device do not cross axis while laying down then I would not replace it as I have fixed the lifted screen issue.
Also I am thinking what if the new one is worse then my current one. I have seen many people posting here that their new device was also defective. Any serious advice would be appreciated.
My device do not have famous screen flicked issue.
Sent from my Nexus 7 using xda premium
I'm gonna wait to send mine back until I hear that there is a new batch or something.
Sent from my Nexus 7 using xda premium
But RMA through Google had 14 days as deadline. Am I right? Or you want to go through Asus?
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nivlac978 said:
I'm gonna wait to send mine back until I hear that there is a new batch or something.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
This does not answer my question though.
Sent from my Nexus 7 using xda premium
did removing the sponge really solve the issue?
How many days did u go through after taking out the sponge?
thunder9111 said:
did removing the sponge really solve the issue?
How many days did u go through after taking out the sponge?
Click to expand...
Click to collapse
Removing the sponge made it better but it does not solve it completely however using the washer fix solved the problem fully. The washer fix is the permanent solution.
Sent from my Nexus 7 using xda premium

Nexus 4 UK return procedure?

So my phone is messed up! (Screen doesnt turn on when I call someone) and Ive decided to give it back for a replacement.
Ive talked to Google over the phone and recieved the email with RMA details.
But it doesnt explain which courier to use to send this phone back or if/when its gonna be picked up??
Any done this before?
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soulja786 said:
So my phone is messed up! (Screen doesnt turn on when I call someone) and Ive decided to give it back for a replacement.
Ive talked to Google over the phone and recieved the email with RMA details.
But it doesnt explain which courier to use to send this phone back or if/when its gonna be picked up??
Any done this before?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Have you tried a factory reset?
Yes... Its stills persistent. this is rubbish!!
Sent from my Nexus 4 using xda app-developers app
Do you have a screen protector on? Someone reported an elecsaver screensaver caused this issue as it covered the proximity sensor.
Sent by Galaxy Note

[Q] Touch detected incorrectly right after power on

This has been happening since I remember getting the device. About 3/5 times when I bring my device out of standby and I go to enter my pattern the touch is off. I have "show touches" enabled in developer options to verify this.
When I put my finger on the top left dot of the 3X3 pattern, which is around the middle-left of the screen, it is detecting that I'm touching the device all the way in the top left corner. If I drag my finger around the screen, the touch is offset. If I remove my finger from the screen and place it back on the screen, then it is properly detected.
I didn't run on stock for very long, maybe an hour or two, before I rooted and flashed AOKP. Right now I'm on WhiteHawkx's unnoficial AOKP nightly and Franco's Kernel (r122).
My plan is to flash back to stock and see if it still happens then. But currently I have a really busy week ahead and don't have time so looking for insight.
Anyone else experience something like this?
No one? So I guess I should call Google for a warranty exchange?
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fone_fanatic said:
No one? So I guess I should call Google for a warranty exchange?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I would do that if I were you.
Sent from my Nexus 4 using xda app-developers app
Try recalibrating the touch screen, I think there's an option in settings.
Sent from my HTC One X using xda app-developers app
It's franco's kernel, I have it too.
.coomb. said:
It's franco's kernel, I have it too.
Click to expand...
Click to collapse
I posted in that thread a while ago about this issue and no one confirmed. Thanks for your reply. I'm going to go back to stock this weekend and run it for a couple days to verify.
Sent from my Nexus 4 using xda premium
fone_fanatic said:
I posted in that thread a while ago about this issue and no one confirmed. Thanks for your reply. I'm going to go back to stock this weekend and run it for a couple days to verify.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Let me know your results. If it persists, I might have to send mine back.
I'm on stock ROM. I have this issue too, when I power on and drag to unlock, I get a delayed mismatched response. I have to power off then back on again.
It started this recently, so might be app related.
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Vyker said:
I'm on stock ROM. I have this issue too, when I power on and drag to unlock, I get a delayed mismatched response. I have to power off then back on again.
It started this recently, so might be app related.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
What kernel are you running?
Vyker said:
I'm on stock ROM. I have this issue too, when I power on and drag to unlock, I get a delayed mismatched response. I have to power off then back on again.
It started this recently, so might be app related.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Turn on " show touches" in developer options to help verify if you the save thing happening.
I don't have to reboot mine but I have to lift finger of screen and put back on to get it to properly detect where the touch should be.
Sent from my Nexus 4 using xda premium
So just as a follow up I reverted to stock for 5 days and didn't see this issue. Flashed back to AOKP and Franco kernel and now it's happening randomly when I go to hang up a call. I tap on the red hang up bar and it detects the touch in the top left corner.
I called Google play support but since I didn't buy my device from them they directed me to lg.
I'm starting to think it's my screen protector.
Sent from my Nexus 4 using xda premium
lol, I had insensitivity issues on the bottom of the screen way back, I use a displayed pin pad on lockscreen so I just tap a certain spot to unlock, I sometimes wonder why the digitizer register incorrectly.
flashing a different kernel helped, I'm using motleys.
Have had this problem since launch, im on stock rooted, maybe its a certain app?
If anyone wants to compare their apps with me to find a similar problem, shoot me a pm

Never seen this before...

So there's a strip going across my screen right where you would press to unlock it or where the middle row of keys is on the keyboard where the touch recognition has just stopped working...
The rest of the screen and phone work absolutely perfect except for this thin strip on the screen.
Any one ever seen this before where a certain point of the screen stops working ?
I take great care of my phone and I had used it to txt literally a minute earlier put it on the table and when a reply text came through I picked the phone up and this problem was there.
Factory reset didn't solve the issue so it's gotta be hardware. It's on its way for repair now.
Sent from my GT-P5110 using xda app-developers app
Factory reset only resets your settings, if part of your Kernel or ROM corrupted itself then a factory reset would do nothing to fix the issue, try re-flashing stock or whatever you use.
I am afraid you're going to rma. Seems like mulfuctioning digitizer.
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mariosraptor said:
I am afraid you're going to rma. Seems like mulfuctioning digitizer.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Yeah that's what I thought. It's already on its way back. Loving the old Nokia 3210 though in the mean time
Sent from my GT-P5110 using xda app-developers app
zolah said:
Yeah that's what I thought. It's already on its way back. Loving the old Nokia 3210 though in the mean time
Sent from my GT-P5110 using xda app-developers app
Click to expand...
Click to collapse
Lol. Nothing intermediate? From a nexus 4 to a 3210?
Anyway. Hope you get it soon.
Sent from my Nexus 4 using xda premium
Afraid not.
Sold my Gnex.
My brother has an iphone 3Gs but id rather use this lol.
I go to Florida this Friday too for 2 weeks so its gonna be like 3 weeks without my favourate toy =[

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