An hour ago, I was using my phone, surfing the web.
While I was scrolling down, a sudden crack sound appeared, I was shocked.
I saw a big crack! It starts from the top of the phone, near the earpiece!
Then I immediately went to the nearest Sony Authorised Seller. All they said was "your dropped the phone, so the warranty is not covered. " and they were acting very bad and arrogant. Moreover, I am told that I have to pay RM1150 / $350 to get the LCD changed!
I'm just a college student and don't have such a huge amount of money!
What should I do? I did a search and found our that I'm not the only one that has similar problem!
Just see links posted by wookie bear
http://talk.sonymobile.com/thread/129625?start=40&tstart=0
Its a real shame that a oem like sony is not accepting the fact ....
U should them on fb or twitter wid the given linkz
Ask them a simple question. If it was dropped. Where is the impact mark ? Does it correspond with the crack ?
TEAM MiK
MikROMs Since 3/13/11
Funny how every forum for every phone I've owned recently has had claims of screens cracking for "no reason."
LewisGauss said:
I'm just a college student and don't have such a huge amount of money!
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Is that a Rolex I can see on your desk?
ApriliaM3 said:
Is that a Rolex I can see on your desk?
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Oh! I didn't know that every watch with that design is called Rolex! Thank you for telling me that!
tbh it could have been the pockets of your jeans. Early days when the Z was launched, a guy posted that the front screen cracked (exactly like yours, the top ear speaker), cause it was caught in between something.
therefore, the top ear speaker and the bottom mic needs to be protected at all times.
solution 1: use a case and cover it.
solution 2: no case, but when youre putting it in your pockets try having the front screen facing outwards of your pocket. So when you slide your phone in, it would not hit the metal part button that most jeans has.
LitoNi said:
tbh it could have been the pockets of your jeans. Early days when the Z was launched, a guy posted that the front screen cracked (exactly like yours, the top ear speaker), cause it was caught in between something.
therefore, the top ear speaker and the bottom mic needs to be protected at all times.
solution 1: use a case and cover it.
solution 2: no case, but when youre putting it in your pockets try having the front screen facing outwards of your pocket. So when you slide your phone in, it would not hit the metal part button that most jeans has.
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It happened when I was scrolling! Not took out from the pocket!
Sent from my C6603 using XDA Premium 4 mobile app
LewisGauss said:
It happened when I was scrolling! Not took out from the pocket!
Sent from my C6603 using XDA Premium 4 mobile app
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u have no option except to get it repaired from a non authentic repairer which will cost u less bt will compromise quality
doctor_droid said:
u have no option except to get it repaired from a non authentic repairer which will cost u less bt will compromise quality
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That would be my 2nd option.
Now after a strong argument with Sony Service Centre, they say they would like to take my phone for investigation.
Not sure if they'll repair it under warranty though. I'm worried that they would say some stupid excuses and refuse to repair it under the warranty.
LitoNi said:
tbh it could have been the pockets of your jeans. Early days when the Z was launched, a guy posted that the front screen cracked (exactly like yours, the top ear speaker), cause it was caught in between something.
therefore, the top ear speaker and the bottom mic needs to be protected at all times.
solution 1: use a case and cover it.
solution 2: no case, but when youre putting it in your pockets try having the front screen facing outwards of your pocket. So when you slide your phone in, it would not hit the metal part button that most jeans has.
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solution 2 is the worst you could tell... with the screen outwards of the pocket you can easily damage your phone like knocking in a little corner with the pocket where is the phone
ex19961996 said:
solution 2 is the worst you could tell... with the screen outwards of the pocket you can easily damage your phone like knocking in a little corner with the pocket where is the phone
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And ridiculous. Sony claim the phone to be very solid and durable. However, many people are facing the same problem, which the screen cracks without any sort of torture or damage. It's clearly a manufacture defect but Sony wouldn't simply admit. I pay so much money for that and I have to take care of it like taking care of a baby, until every little details can't be missed. Seriously? Sony?
LewisGauss said:
And ridiculous. Sony claim the phone to be very solid and durable. However, many people are facing the same problem, which the screen cracks without any sort of torture or damage. It's clearly a manufacture defect but Sony wouldn't simply admit. I pay so much money for that and I have to take care of it like taking care of a baby, until every little details can't be missed. Seriously? Sony?
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every device has own defects....i think there are people that are talking of the problem of an s4 and samsung won't to replace...and i saw some videos where employes smashed the xperia z on the floor on the table and the phone didn t crack
ex19961996 said:
every device has own defects....i think there are people that are talking of the problem of an s4 and samsung won't to replace...and i saw some videos where employes smashed the xperia z on the floor on the table and the phone didn t crack
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As you said, videos, it can be edited or what, we don't know.
The defect of Z is clearly the worst ever, the display, one of the most expensive parts of the device!
LewisGauss said:
As you said, videos, it can be edited or what, we don't know.
The defect of Z is clearly the worst ever, the display, one of the most expensive parts of the device!
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sorry i was talking about a video where a girl goes to fair where are all the new phones (the video is of the period of april) and an employe of sony was smashing the XZ on the ground without i cracks
LewisGauss said:
It happened when I was scrolling! Not took out from the pocket!
Sent from my C6603 using XDA Premium 4 mobile app
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I meant it may have weakened the screen by placing the phone inwards like that. Things don't just crack, obviously there is a reason behind it. Or could be a sudden change in temperature?
Placing your phone inwards is technically warming up the front screen, dont tell me it does cause it does. >.> and chances of you scraping the speakr and mic against the metal buttons near the pockets are high.
ex19961996 said:
solution 2 is the worst you could tell... with the screen outwards of the pocket you can easily damage your phone like knocking in a little corner with the pocket where is the phone
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No dude, you have no idea how many people cracked their screen by placing the phone face in into their pockets. Search around and you'll realize how easy it is to crack it just by placing in like that.
There are flaws in every design, every product, everything. Dont expect things to work properly or as it should. Chances of you getting a non defected piece of technology is really low.
And like i stated, there are many reasons to cause a piece of glass to crack.
Ive been using my z without a case since it was launched and its still working fine. No cracks, never dropped it. Nothing. Im in a worst place than you are, my Z is from oversea, technically speaking it will be a hassle for me to send it to Sony. In fact, all my sony phones are and ive never seen any of them cracked before. Im not accusing of how you treat your phones, but dont jump to conclusions and blame it on Sony right away. and I DONT WORK FOR SONY. pce!
Sent from my C6603 using XDA Premium 4 mobile app
Maybe the phone got very overheated and bam cracked happened, just a point of view from a newbie. Temp in Malaysia is ridiculous sometime right?
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My screen also cracked in the corner.. I did nothing.. What the ****?!
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Related
Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.
Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium
You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk
Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.
You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium
It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.
Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!
wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..
I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.
Don't bother with Samsung.. they are a waste of time. Contact Amazon.
Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.
I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium
Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!
Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.
maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.
Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?
Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
Can you show some pictures
Sent from my GT-I9500 using Tapatalk 2
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
loggy said:
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
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You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
MaKTaiL said:
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
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Thanks, good advice, Ive just ordered one of >> these<< .I've got 2 years with this S4 so I may as well try not to break it as I really do tend to drop my phones a lot.. lol..
I put my phone in my front pocket all the time and this scares me before I got my S4.
tricki said:
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
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I seriously doubt the phone broke like that from just being in your pocket. Are you telling the whole story? I've had my S4 in my pocket every day since it was available on April 25th and it's still perfect. Oh yeah, I work in elevator constriction
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Buy rigid screen covering cases, pockets aren't safe they're either tight and exert pressure or they're loose and bang about, the phone is worth a lot of money and deserves protecting.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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There's definitely more to this story that you aren't telling us.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
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That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
sxi200 said:
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
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glynnd said:
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
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Thank you for your reply. It might be that there were some keys in my pocket when I had to carry some heavy stuff around.
Now I learned how fragile it is the hard way. I just hate those flip cover cases but it is "highly recommended" apparently.
I purchased the unit two weeks ago. I will see how nice the return policy is.
Your not alone Tricki There are at least 3 other threads with the same reports of the S4 breaking in pockets!
Mine broke in my pocket also!
To all these people saying there must be more to this story, mine was taken out of my car mount, put in my front right empty pocket (screen towards leg) after I got out of my car, I walked into my house took the phone back out of my pocket to discover the LCD had cracked! No physical damage anywhere on the outside of the phone, digitiser completely fine! Phone has never been dropped and hasn't been knocked on anything! Every other phone I have ever owned well over a dozen, over even more years has survived being carried like this!
To say the Amoled is very thin and fragile in the S4 is an understatement!
This is not new. Happend to the Galaxy S3 as well: https://community.verizonwireless.com/thread/777720?start=0&tstart=0
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
shadowcore said:
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
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Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
tricki said:
Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
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Actually, your report made me think about amoled displays. If they have this type of weakness, it makes them really fragile compared to LCD displays.
Also, my tip was meant to be general. I sometimes forget my phone on the pocket but I usually tend to take it out before sitting. Your report makes me think about this even more.
I wonder if this happens on other non-oled devices.
And one more thing,just because your pocket is on the front does not mean that a phone does not slide to the side.
Never heard of problems like this from the S2. I used to have one. I never took special care about it. It just worked fine and survived some drops.
I think a phone should survive some stress. Perhaps it is just the combination of size and plastic chassis.with the Galaxis which followed the S2.
bad apple?
https://www.youtube.com/watch?v=q3mhAVC6cBA
I have been so careful with my S4, never dropped it. Looking after it. Today I put my phone in my front jeans pocket like always. Got in the car and after a 5 minute drive got out and the screen is showing funny colors and its cracked ;(
I have had many phones in this front jeans pocket (They all lived) and somehow a slight bend has done this. Very weak, if you ask me we are going to see a lot of this as it seems the phone is not the strongest at all. Time for a unibody HTC I think. I've had it with Samsung's plastic crap.
My phone will be up on ebay if anyone wants an i9500 for spares.
Edit: The gorilla glass is fine, its the amloed behind that cracked.
you must of sat on it or something because mine is always in my front pocket (screen facing my leg) and no problem..
tft said:
you must of sat on it or something because mine is always in my front pocket (screen facing my leg) and no problem..
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One more guy who doesn't take care his phone, "Oh my god, my phone just broke, I did nothing, It broke itself. samsung suuuuucks, I will go HTC one!!!"
Of course. Always samsung build quality, always the manufacturer fault.
Madawcisrich said:
One more guy who doesn't take care his phone, "Oh my god, my phone just broke, I did nothing, It broke itself. samsung suuuuucks, I will go HTC one!!!"
Of course. Always samsung build quality, always the manufacturer fault.
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As you see the glass didnt break... so it is definitly a thing to worry about...
It was in my front pocket, that is all. I did not sit on it. Many phones have lived in my front pocket. My S4 did not like it. Yes its my fault of course. Just saying that in my experience its weak! Very weak. Infact this is the first phone I have broken ever.
Yes im mad...Just saying this phone is weak. I'm no HTC fanboy, just going to get a unibody that will survive front jeans pocket better than this.
And its very strange that the glass did not break. Just the top of the amoled.
shox22 said:
As you see the glass didnt break... so it is definitly a thing to worry about...
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My point exactly, should not have broken. But did. Its weak, or my S4 had a weakness of sorts. 799 usd down the drain....
Call samsung and your cell phone carrier and see what they can do. Google for replacement parts and fix it yourself. Also should always get a protector case for this multi hundred dollor phones. If you can spend $200-$600 for a phone spending $50 for case is nothing. Wish you luck.
Hendrickson said:
It was in my front pocket, that is all. I did not sit on it. Many phones have lived in my front pocket. My S4 did not like it. Yes its my fault of course. Just saying that in my experience its weak! Very weak. Infact this is the first phone I have broken ever.
Yes im mad...Just saying this phone is weak. I'm no HTC fanboy, just going to get a unibody that will survive front jeans pocket better than this.
And its very strange that the glass did not break. Just the top of the amoled.
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This should be covered under warranty imo, assumung there are no marks or damage caused by dropping the phone or something similar. Call a repair centre and turn it in for warranty repair, i think they will cover it.
This has happened a few times now to people on here and is clearly an issue with this phone. The phone glass screen cracking is one thing. The Amoled itself without the glass being damaged is something else and a clear design fault. I'd be f*****g livid if this happened to mine and would expect a replacement or at least a repair.
Pagnell said:
This has happened a few times now to people on here and is clearly an issue with this phone. The phone glass screen cracking is one thing. The Amoled itself without the glass being damaged is something else and a clear design fault. I'd be f*****g livid if this happened to mine and would expect a replacement or at least a repair.
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I searched around and yep. It seems i'm not the only one. The phones amoled can crack that easy has to be a design flaw. I'm thinking maybe it was heat changes too? But my front pocket, come on. Its BS. I will call Samsung tomorrow and see what they can do. I hope this has a happy ending.
Mine did this too, but i didn't even sit down, put it in my pocket after getting out of the car walked into the house took it back out my pocket, cracked amoled, glass undamaged!
This is now the 5th thread on here that I have seen about this problem and posted in!
There's a picture of mine in one of the other threads
Sent my phone to samsung who say its physical damage so not covered under warranty!
Lets hope if enough people complain they might repair them!
the other threads :-
http://forum.xda-developers.com/showthread.php?t=2284944
http://forum.xda-developers.com/showthread.php?t=2260083
http://forum.xda-developers.com/showthread.php?t=2280272
http://forum.xda-developers.com/showthread.php?t=2273212
Lots of people saying we must have dropped them and its not very common, but threads like this are popping up every few days!
How many have to report this before people start taking it serious and start to believe there just might be a build/quality issue!!
Let us know your results good luck! Think you might have issues proving it is design fault and you didn't drop it etc (i do belive you but these companies are A holes)
Sent from my GT-I9505 using xda app-developers app
SATAN999 said:
Mine did this too, but i didn't even sit down, put it in my pocket after getting out of the car walked into the house took it back out my pocket, cracked amoled, glass undamaged!
This is now the 5th thread on here that I have seen about this problem and posted in!
There's a picture of mine in one of the other threads
Sent my phone to samsung who say its physical damage so not covered under warranty!
Lets hope if enough people complain they might repair them!
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Ouch so Samsung will not fix it! I will see what they say tomorrow. Its clearly a design fault. Because I have had many phones in my jeans front pocket and no issues till know. Its stupid that this happened. Hopefully Samsung will do something about this! Did you manage to recovery your files of the phone?
Edit: Maybe its the heat in our pocket that made the screen crack. I did have it glass facing my leg like always come to think of it.
Almost all reports of the LCD cracking have been caused by stress with quite a few people mentioning "pockets." It's pretty clear the SGS4 because of its thinness and near bezel-less display is more prone to stress damage than the SGS3 was. But since Samsung never published a stress guarantee for the SGS3 or said the SGS4 would be better or worse people with damaged panels have acted as scouts warning others about stressing the SGS4. I'd be shocked if any of these cracked panels were repaired under warranty and if they are it would be considered goodwill. So with what's known either don't subject the SGS4 to stress or buy another phone if it's a concern. Samsung's not going to change the design or repair damaged displays carte blanche because it's too hard to tell what's been caused by user damage and what's a stress crack which, in a way, could be considered user damage also (it didn't crack by itself ). And with no implied durability guarantees from Samsung it’s going to be awfully hard fighting them as what’s “weak” or “strong” isn’t defined so everyone’s expectations are just that; expectations. I'm sure this isn't what people want to hear but it's pretty much the state of the union.
Mine is always in my pocket and my jeans are not that loose wt all. I wear a tight fit
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Hendrickson said:
I searched around and yep. It seems i'm not the only one. The phones amoled can crack that easy has to be a design flaw. I'm thinking maybe it was heat changes too? But my front pocket, come on. Its BS. I will call Samsung tomorrow and see what they can do. I hope this has a happy ending.
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gotta be faulty screen lol they do drop tests on this ****s and it survives
btemtd said:
Mine is always in my pocket and my jeans are not that loose wt all. I wear a tight fit
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
Then one day soon you will have a surprise. A dead screen like the others here including myself.
Hendrickson said:
Ouch so Samsung will not fix it! I will see what they say tomorrow. Its clearly a design fault. Because I have had many phones in my jeans front pocket and no issues till know. Its stupid that this happened. Hopefully Samsung will do something about this! Did you manage to recovery your files of the phone?
Edit: Maybe its the heat in our pocket that made the screen crack. I did have it glass facing my leg like always come to think of it.
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Yep also put screen towards leg to protect it, just in case I do knock into anything!
Also had over a dozen phones over a dozen yrs and never ever broken one before!
Used kies to back up the phone, as it still starts up fine
I will just have to be very careful with my S4
SATAN999 said:
Yep also put screen towards leg to protect it, just in case I do knock into anything!
Also had over a dozen phones over a dozen yrs and never ever broken one before!
Used kies to back up the phone, as it still starts up fine
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Added a list of the other threads I have seen in my first post (no 11)
Dropped my baby waist high at the end of my workout and bam screen cracked. My first cracked screen!
Anyways, when I first got this phone I thought "Hey it feels pretty fragile, but it probably is sturdier than it feels... nope. It fell on thin carpet floors with my earphone Jack still in place. Funny thing is.... It fell on the earphone jack creating a small focus area of impact which lead to the crack. I believe it hit it hard enough that it bent it from the inside out breaking the digitizer and cracking the screen. Screen isn't bad but touch doesn't work anymore. More details. It has the spigen case on it with the spigen screen protector. .. But even with that case... it was able to land on the area where it is weakest.
Enough of my rant, just be careful of this phone fellas. Shatter proof film, but not crack proof. Going to insurance claim it on Monday.
Sent from my SGH-I317 using xda app-developers app
I dropped mine 2 meter high and nothing cracked just little scratch.
Ps i don't use any case.
Sent from my C6603 using xda premium
I've dropped mine 2 stories up, it landed on grass/mud though. No cracks no dents no scratches.Was hard to clean up the dirt from the speaker and mic lol.
Glass will always be glass. Same things happen to iphone.
Sent from my C6603 using Tapatalk 4 Beta
dropped mine from my bed, now vibration motor make an horrible sound and feel. Definitely fragile handset, I remember when revealed they marketed it as robust with special frame and all : BS!
First of a phone is made for many things but not to be dropped. That's a fact. STOP DROPPING **** ALL THE TIME. Second of in the sony center here in Berlin they dropped that phone on concrete tables and all kinds of stuff and it didn't break. But again. Why can't ppl not hold on to there stuff? It always puzzles me.
Sent from my C6603 using Tapatalk 4 Beta
dante501 said:
First of a phone is made for many things but not to be dropped. That's a fact. STOP DROPPING **** ALL THE TIME. Second of in the sony center here in Berlin they dropped that phone on concrete tables and all kinds of stuff and it didn't break. But again. Why can't ppl not hold on to there stuff? It always puzzles me.
Sent from my C6603 using Tapatalk 4 Beta
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You mean something like this?
I've dropped mine from about knee height and mine survived. No case. It slipped out of my pocket when I went to sit down.
I have a technique to hold my phone from the three sides that gravity affects the most for the phone... I noticed everyone holds it from the side but never the bottom, the place most prone that'll make the phone drop out - and down - onto the floor...
Calvat said:
You mean something like this?
I've dropped mine from about knee height and mine survived. No case. It slipped out of my pocket when I went to sit down.
I have a technique to hold my phone from the three sides that gravity affects the most for the phone... I noticed everyone holds it from the side but never the bottom, the place most prone that'll make the phone drop out - and down - onto the floor...
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Exactly they did that in Sony Center here in Germany as well. And I see u like Erica Griffin. She is a great reviewer.
Sent from my C6603 using Tapatalk 4 Beta
dante501 said:
Exactly they did that in Sony Center here in Germany as well. And I see u like Erica Griffin. She is a great reviewer.
Sent from my C6603 using Tapatalk 4 Beta
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I don't really know her none the less like her. She's just one of the few people I stumbled upon who gave reviews and videos of the Xperia Z when I was looking to buy it.
For anyone who drops their phone a lot, remember there's a lanyard on the corner. Finger lanyards even exist now days, but I've got mine strapped to my jeans so if it drops it doesn't hit the ground!
Calvat said:
I don't really know her none the less like her. She's just one of the few people I stumbled upon who gave reviews and videos of the Xperia Z when I was looking to buy it.
For anyone who drops their phone a lot, remember there's a lanyard on the corner. Finger lanyards even exist now days, but I've got mine strapped to my jeans so if it drops it hit the ground!
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Yeah
Sent from my C6603 using Tapatalk 4 Beta
I drop my phone when i drunk it was like about 5 inch 5 nothing hapennd just a little scratch ...no case using
sent from my lovely XperiA Z
gm007 said:
I dropped mine 2 meter high and nothing cracked just little scratch.
Ps i don't use any case.
Sent from my C6603 using xda premium
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Me to at work on concrete with Water on the floor and no scratch
Sent from my C6603 using xda premium
sfkaudi said:
Me to at work on concrete with Water on the floor and no scratch
Sent from my C6603 using xda premium
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Mine fell from sink height on ceramic floor, no cracks, no scratches (although I missed a heart bit).
Mine fall on my waist hight and break the fall with my bare foot, the phone is undamaged but my toe painful :crying: all for the sake of saving the phone such thing cause me to reach that way when things fall that is to kick it:silly:
dropped on concrete screen down and corner down in same day; phone is fine. the fact that you dropped yours with one of the flaps open & having headphone jack in created a weak point in the exoskeleton since it wasn't fully sealed
sucks bro
ILoveXperia said:
Mine fall on my waist hight and break the fall with my bare foot, the phone is undamaged but my toe painful :crying: all for the sake of saving the phone such thing cause me to reach that way when things fall that is to kick it:silly:
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I wish I broke the fall with my foot! Argh lol
troyism said:
dropped on concrete screen down and corner down in same day; phone is fine. the fact that you dropped yours with one of the flaps open & having headphone jack in created a weak point in the exoskeleton since it wasn't fully sealed
sucks bro
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Yeah, unfortunate and bad timing. Just finished my workout. About to head to the locker. Whipped my phone out. I think I was swyping... then I put my hand down. Not knowing it caught on to the earphone wires. Bam slung the phone down. Sucks but **** happens.
And yes guys, I know phones aren't suppose to be dropped. Captain obvious. What I mostly find fragile was the digitizer breaking and how the glass was easily pressed upon when touching it. Just a little rant and notice that when the glass breaks... it's really fragile, unlike some of the other phones I messed around with that has cracked screens (besides iPhones) where if it breaks, you can still use the phone without any notice of the glass moving. Oh wells! Waiting on the replacement
Sent from my GT-N7105 using xda app-developers app
I have a handstrap, so not only can I hold the phone easily, if I'm holding it above my face while on the bed it can't ninja through my fingers and smack me in the face. No case needed, used to have one but I took it off, it's solid as it when naked.
dante501 said:
First of a phone is made for many things but not to be dropped. That's a fact. STOP DROPPING **** ALL THE TIME. . But again. Why can't ppl not hold on to there stuff? It always puzzles me.
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Click to collapse
You must be a superhero or a god or something, us human being make mistake sometimes, I don't know nobody on earth that never had a mobile falling from the pocket / bed/ hands / etc. It happens everyday even to the most careful people like me.
I said drop but I should say fall instead if it makes any difference. English not my native tongue.
babylonbwoy said:
You must be a superhero or a god or something, us human being make mistake sometimes, I don't know nobody on earth that never had a mobile falling from the pocket / bed/ hands / etc. It happens everyday even to the most careful people like me.
I said drop but I should say fall instead if it makes any difference. English not my native tongue.
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Dont worry it is all good.
Sent from my C6603 using Tapatalk 4 Beta
Today nearly drop my phone to the road surface, luckily had a strap attach the phone to my jeans :silly:
But it skip my heart beat to nearly stop haha was on the way back from Saturday night out, and stop by gas station to refill Gas of bike, thats the time it nearly fall lucky me having the strap, just buy it today itself and man sure was worth it:fingers-crossed::good:
It seems there is no end to the z5 misfortunes. For me, it's like 5 min I decide to order the compact, then I read another piece of bad news. Then I think it can't be that bad and what other choice of compact waterproof phone do I have, then I read another piece of bad news, and so on. Anyway, Verge reports a cracked back panel. Looks just like my z3 compact.
www.theverge.com/2015/10/8/9480135/sony-xperia-z5-broken-glass-back
Sent from my D5803 using XDA Free mobile app
The Z5C doesn't have a glass back, so happy days.
radjad said:
The Z5C doesn't have a glass back, so happy days.
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Yes it does, frosted glass.
Both sides need to have plastic or temped protection cover
㊙Send from somewhere on the earth™ ?
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
RiTCHiE007 said:
Its normal you hear all this negative stuff because first thing that people do is when they find something negative and see if the problem can be fixed. When the phone is working fine those people dont care to write a topic or comment.
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That's very true but it also doesn't mean that it is not happening often. There were lots of reports with the z3 series. I was hoping that this spontaneous crack issue would be solved
Sent from my D5803 using XDA Free mobile app
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
Psykhe said:
Although in this case it is unclear if it was spontaneous or not. He reports that he has an iPhone dock with metal edges on his desk and wonders if the phone might have landed partly on it at a bad angle.
Mind, cracks should still not happen even under such conditions. But it is something different than cracking on its own - this you can at least try to prevent by being careful and/or using a case.
O course, IMO a glass back is still a workbook example of form over function. I much much rather have a "non-premium" plastic back and not having to worry about the back side breaking than the reverse situation.
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Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
well, we had bend gate with an iphone and we have glass gate with z5c - its food for haters
RiTCHiE007 said:
Yea dont know why they like to bash on sony while it could be a user that doesn't know his stuff. We all know them people at the verge are never happy with a phone unless its a iphone.
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Or it could be a real issue. It certainly was with the Z3c. I quite often do not agree with the reviews on verge, but automatically disqualifying something because it is posted on that site is a bit too much like fanboyism for me.
Also, someone who is "putting a phone on a table so it accidentally lands at a bad angle on another object" is for me very much not "a user that doesn't know his stuff". Sorry, but a phone which cannot take *that* without getting damaged simply has a design error.
Lets wait an see. It could be an isolated incident or it could be like with its predecessor something relatively common. I for my part will wait till at least Christmas before I but a Z5c. I really want for it to succeed - because if it doesn't we can probably say goodbye to any good android phones sub-5" - but I won't buy it if I have to be afraid it gets damaged each time I do not handle it with kids gloves.
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
tudork said:
I'm definitely a Sony Xperia fan boy. I love the compacts. I wish they would make compact waterproof phones forever. But even I confess the z3 compact cracked back panel was not just a Crackgate. It was very much real. I really hope it won't be an issue for my soon to order z5 compact.
Sent from my D5803 using XDA Free mobile app
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new one still seem waterproof
https://www.youtube.com/watch?v=0X2jSk_5uKY
https://www.youtube.com/watch?v=yEpNfOZ_vx4
And i got my z5c today to replace my z3c and i love it! The fingerprint scanner is such a win!
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
_Aj_ said:
Well I just absolutely annihilated the backing on my two week old z5c.
Carrying boxes, slipped from thigh height onto cement and now looks like a bomb site.
Spiderweb cracks across half the back, glass splinters coming out everywhere.
I know concrete = bad but at least my RAZR m I'm writing from survived that for over a year, including concrete drops, before I put a case on it.
But Christ that back glass is anything but tough.
For the love of god either have insurance or put a case on it. This phone is slippery in any circumstance and one hard surface will ruin your day.
Hoping Sony will be helpful with repairs when I call tomorrow.
Love my phone, hate that they made it this fragile
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be happy its just the back tho because the back is easy to replace.
My z5c back just broke.
Took it in my hand. Did nothing.
Heard a click and there it was.
The upside of glass its alot more scratch resistance from plastic even from aluminium
the down side is more sensitive to high heat\cold changes and hits can stutter it more easily
i'vgot silicon case
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
StHalcyon said:
Well, my Z5C back glass is now a spiderweb of shattered lines. Questions:
1. Where exactly can I get my hands on the original Sony back cover? Even though I am willing to pay Sony in the US to have it replaced, they are telling me they don't have availability to perform out-of-warranty work. They'll call me when they have availability. (Huh?!?)
2. Is the glass back itself part of the waterproofing membrane? When I watched the tear down video of the Z5C, it appears that there is a plastic membrane on the inside surface of the glass back. My basic inquiry is if the shattered back glass in itself renders the phone non-waterproof, or if it is still waterproof?
Thanks!
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Click to collapse
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
Gewiz said:
1. Try Ebay. In europe they are around 10€, much cheaper if you order them from china, however i don't think they are all original. Look for the SONY logo in the middle of the glas.
2. I would say yes. The membrane you saw is probably the adhesive of the back panel https://www.ifixit.com/Store/Parts/Sony-Xperia-Z5-Compact-Back-Cover-Adhesive/IF312-102 if the glas is broken inside the adhesive it should be no more waterproof.
However you can test it by yourself:
http://forum.xda-developers.com/z5-compact/general/water-resistant-waterproofing-testing-t3463969
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Click to collapse
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
StHalcyon said:
Thanks, but I am afraid to order from eBay, because based on seller reviews, there were many people complaining that they either did not get the item after purchase, or the NFC won't work. Many of the sellers blur/censor out the Sony mark. Not quite sure why, but it makes me think that these are not original items.
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Never had problems on ebay, sometimes on aliexpress. But till now, everytime when the order didn't arrive, i got a full refund without any problem. So i think it worth a try.
Of course when a seller blur out the logo its normally a bad sign and i would look for another dealer.