Database Users

Will they Replace my fone

Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF

The pink sticker indicates water damage so if you try to exchange it they will most likely charge you an out of warranty fee.

Water damage will screw you no matter what... so next time you decide to take your phone for a swim... its probably not a good idea
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lol you and yo pixs duprade ok thx for the fast reply i had that problem before but i never took my fone by water. well not the back of my fone. i know the battery never been wet. u think i can put the sticker from my dash on my wing??????? and wat that void mean by the camera lens. am i screw?!?! i have that 5.99 insurance but i refuse to pay 110 when i only pay 100 and i haven't been "jack" yet. i am tired of people tlk about the outside when the software on it is so bomb

well, I guess you can try to switch the little stickers and see if you can get that to work. I'm sure alot of us will be interested to know if that works.\
I've dropped phones into toilets more than once, pools... i've also been pushed into pools with my phone on me, and I've also fallen into lakes and the ocean with the phone in my pocket.
I ended up having to buy a new one everytime... so if that works out for you, I'm sure alot of people would be interested in knowing how to get around that water damage sticker.
Water damage is like automatic denial of anything by customer service... so if you can get around that, maybe you'll have luck replacing it. Let us know what happens.

No they examine the phones when you ship your old one back and most of the time they still catch the water damage and charge your account. They refurbish the salvageable ones and pass them back out to customers who have not voided their warranty. I used to work for one of the retail stores and I've seen people try everything from peeling off the sticker to claiming it was only from humidity on a tropical vacation. Best thing ever though was a guy who thought his phone was waterproof because it was yellow. I'm not even kidding. Gotta love the Nextel customers haha.

well there no water damage so i think i can get away, but their wasn't a sticker on my dash so i have to find another. I was told by a pda rep who seem so amazed by me living in los angeles (that another story) that he will put notion so i won*t have to worry lol. I kno about nextel lol when i had a side job working for a retail store. they have strict rule. i mean we could lose our jobs if we give user extra ringtones. but that was about 3 or 4 yr ago. anyway i am sure i will get a new fone. But no one have a sucess story????? anyway i keep everyone updated!!!!
edit: the yellow and black rugged nextel is not waterproof????? lol

Well yeah some people have gotten away with it. I did say "most". It's just luck though, whether they determine it do be under warranty or customer damaged. If the sticker is pink though some kind of moisture had to have come into contact with it. The sticker itself doesn't really matter, not all phones even have them. They look inside the phone and can tell if it's been exposed to liquid. Now if it's just barely pink and you maybe just splashed a bit once and no moisture really got inside the phone you might get away with it. This is all T-Mobile info by the way, I never worked for Nextel, that story was courtesy of one of my co-worker's previous jobs.

90% of phones have a water damage indicator sticker inside the phone. It's very rare the outer one is tripped and the inner one isn't.
There's absolutely no way to tell what actually triggered the sticker (was it thrown into a pool, or just taken into a cool house from being outside in the heat?) and there's no way to know if water damage is responsible for a phone acting up, so they simply void the warranty on any phone that's had it's sticker tripped. This comes direct from the phone manufacturer, btw, not the carrier.
I don't know T-Mobile's policies exactly, but with Verizon if you somehow manage to get a water damaged phone (or one with a tripped indicator) exchanged under warranty, they will bill you the full retail price of a brand-new phone for your refurb. So you might want to think twice about trying to sucker a store rep.
$110 insurance deductable is a lot better then a $400 charge on your next phone bill!

lose the phone then

hello?
t-mobile??
yes... someone stole my phone...

and then they gave it back but i think they dropped it in a toilet...

lol i think i am screw

aron4588 said:
Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF
Click to expand...
Click to collapse
With all the above- you will be charged a OOW fee (out of warranty). For T-Mo it should be $100
If they don't (which is highly unlikely) you are a very lucky man/woman. You and me need to go to the track..
About 6-8 months ago I sent in a (perfect) phone that had a earpiece speaker going bad. -Stupid me could have fixed it for about $10... Sent it in under "warranty" to T-Mo and was hit up with a $100 OOW fee.
Stickers were WHITE- ALL of them... (There are stickers INSIDE the phone as well) I know this as I had it apart... Took pics... Thing is I can't tell T-Mo that as opening the unit would officially void the warranty as well.
Don't have kids- always retain possession of the phone, and have never dunked it in water. In addtion I sheild it from the rain- protect from temp changes... In other words "baby" the phone to the 9th degree...
Best of luck to you- but at the least you're looking at a $100 OOW fee- if phone is in warranty.
So far as claiming it lost or stolen- when it is NOT... Alot of times you will be required to fill out a police report- and the cops /judges aren't "cool" with filing false reports... Besides that there is something called karma to consider..You fill a false report- next day something bad happens..
.

just a little update i got my new wing and it been around two week and no letter or fees...
here wat i did
1 call them about a frezzeing problem and call keep going and i can*t end the call which is true..
2 the nice dude put all the noation
3 i told him that that the sticker was white but it was falling off cuz it slide against the battery. he look at his wing and notice that also
3 he put a little note to the warehouse about the sticker, so dnt mark me down
4 i removed the sticker
5 my fone come
6 i put a note in the box stating the man on the fone said tell u that the sticker was falling off and provided my email
7 after two week i post a update on these forums
8 since my fone was never around water i doubt it will never charge me
9 i jump around like a little kid
10 i buy a sidekick lx
11i request a developer key
12 sorry getting off topic.. that basiclly now it all went down... my fone never had real water damage accept for a little peice of cotton that lie on me... but if they do charge me i have the money ready
no i am not lucky just special

.
aron4588,
The charge may come in the next billing cycle.
On the nice dude noting "pinkish" sticker coming off. It is common practice for persons who have heard the sticker is supposed to be white, to remove the sticker if it's not.
The refurb center has the last word- if they say water damaged, etc- you get charged...
Best of luck to ya... if you don't get charged you and me need to go to the track ... You pick a couple of horses /dogs for me.
.

ive sent my phone back at least 10 times while it was still under warrenty to get the "best" refurbished phone they would send me. the first one had radio problems, dropped calls, things like that. they sent one every time, though with some, if little hassle. some of the phones they sent couldnt be clocked over passed 260 so i kept sending them back. got the one i wanted. all good
running touch it
overclocked at 273

This is how asus "fixed" my keyboard

Just received my keyboard back from RMA, and this is how it looks:
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In case you are wondering, the box was in perfect condition. I am very, very angry right now and this was probably the last piece of hardware I bought from asus! Waiting a long time for spare parts for the repair, and then have the nerve to destroy my keyboard and just ship it back to me in this state! I can't even hook up the power plug anymore, so I suppose the drain issue is solved for me!
Update (14/09/2011): Today I finally received my dock back from asus. It once again spent a long time from home, due to asus miscommunication; I first had to wait a week for a response from asus on the damage, then after some hammering I could send it in for a free repair. Then after a week of "waiting for customer", they phoned me again asking for more pictures of the shipping box, when in fact the dock was already back at the repair facility... then a day later I got an invoice, asking me to pay 110 euro's for this repair which wasn't under warranty (mind you I can get a new one for less..). So I yet again had to explain, and after that things went smoothly, not counting DHL delivery. So 6-7 weeks after initially shipping it for the drain problem, I finally get to check if that has actually improved.
Needless to say I'm now very hesitant to buy any other asus gadget in the near future, especially because of the other repair damage threads that have popped up in the mean time

Just sent mine in. I took pictures of every side before returning so that they can't tell me it came to them that way. Keep us posted on their response. IMHO that screams new dock overnighted to you. Time to post this on their twitter site and see how long before they delete it.

BS - I'd be on the phone demanding an overnight replacement... don't even talk to the tier 1 people, demand a manager.

how can someone at the repair center send it out like that! Do they really thing the consumer will be like oh well and not complain. This really boggles my mind that they would do that.

Typical Asus repair.
Call them and DEMAND to speak to a manager. Do NOT take no for an answer.
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.

Digiguest said:
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.
Click to expand...
Click to collapse
Yes, and this is one of the cases where they owe you a little extra. There should be a few power adapters and a case or two in the box with the replacement.

did you make the call yet??? I wanna know what they had to say

damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up

wow.. now I'm worried. RMAed mine 10 minuites ago..

turbulent28 said:
damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up
Click to expand...
Click to collapse
Maybe handling.. but OP said box was not damaged, so it was packed already damaged.
OP: I feel for you! That sucks BIG time!! Good luck getting a replacement!!!
(I'm worried now as I am preparing to ship mine to Asus this week).

I, for one, don't believe this. There's no way they'd ship out a dock in this condition knowingly. It is either a case of damage in shipping (it's quite possible that it could get damaged without visible damage to the box), or a case of an accidental switch with somebody else's damaged dock being returned to them.
Either way, I suggest the OP calms down, then calls and maybe gives whomever he talks to the benefit of the doubt, and an opportunity to fix the problem, rather than automatically assuming they deliberately smashed his dock up out of malice and sent it back to him, which is what the tone of his post would suggest.
And perhaps don't post next time until you've given the company you're slamming *any* opportunity to fix the problem, or even made them aware there's an issue.

Who said they deliberately did it? Nobody but you.
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.

My TF is on my way back now, I hope it doesn't look all busted up like that.

OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo. I could be wrong, like, I have heard of rats living inside keypads, and coming out at night and chewing on computers. Yeah right.
If you contact ASUS directly, they should help you. I am SURE all of us here and on all the other tablet forums will want to know what happens next. Please keep us posted. Good luck.
I am sure hoping you do not need luck to get a replacement dock - it should be automatic.

Subscribed to this thread to know the outcome of this. Looks like the damage is not from shipping en route, but due to the handling of the dock.

ryan stewart said:
Who said they deliberately did it? Nobody but you.
Click to expand...
Click to collapse
It was implied in statements such as that Asus "have the nerve to destroy my keyboard" (exact quote).
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.
Click to expand...
Click to collapse
You're talking without ANY knowledge of the case. For all you know, the guy didn't pack the thing properly when he shipped it IN to Asus, it was damaged en route to Asus due to his own packaging (and/or on the way back if they reused his provided packaging), and he entirely caused his own problem.
I'm not, incidentally, saying that's what happened -- just that there is not sufficient proof in this thread for anybody except the OP to know what really happened, and it was irresponsible of him to post this thread without giving Asus any opportunity to make right if it *was* their fault. (And having worked in a similar capacity with other companies myself in the past, I don't believe for one second that an Asus employee would knowingly damage the guy's dock and return it without repairing the damage, or not check for damage if they dropped it themselves -- if the damage really happened between being sent in and received back, it's near-guaranteed to have happened during shipping.)
There are far too many people in this forum who, for some reason, believe Asus to be out to get them, and immediately clutch straws on the worst possible conclusion rather than simply giving them an opportunity to work to resolve the problem.

Bob Smith42 said:
OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo.
Click to expand...
Click to collapse
From the provided photo, it could not be *less* clear. It looks far more like impact damage to me (fatigued metal, dented around USB port, chipped finish nowhere near the seam between parts).
It would be beyond bizarre to see something like this resulting from an employee opening the case. People trying to get into products at home cause damage, because they don't have the correct tools, don't know where the latches and screws are located and how to get at them, don't have a way to release the latches simultaneously and have to resort to levering or hitting the case to try and release the latches, etc.
Professional service staff don't have any of these issues. We have the correct tools, and for high-volume items like this, we typically have tools specifically made to service the product (for example, a jig that you place the product into which applies the correct pressure at the correct points to release any latches so the case can be dismantled), not only to prevent damage, but also because it saves the employee's valuable time getting cases open so they can do more real work. We also know the locations of the screws and latches etc., and have generally been inside dozens if not hundreds of the things before, so we know precisely how to get a case apart without damage and quickly, even if it's a low-volume item that didn't merit making a specific jig for.
So no, as somebody who's done this work for a living, this doesn't look like damage made trying to enter the case. It looks like damage from a drop, either unprotected, or with insufficient protection.

Are you serious? Look at the damage. Shipping damage doesn't manifest itself as a white glue fingerprint nor does it stress one part of the bezel while leaving the other side completely intact. Notice the thinner strip is bent outwards, not inwards while the other side of the power port is fine. What kind of shipping damage does that? None. You'd have to wedge something in there and turn it to bend the weaker thinner strip outward or you'd have to pull on the weaker thinner strip from the outside with pliers.
Here's my two best bets on how this occurred just to show you how ridiculous that transit damage assertion is:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
This was no shipping damage. If it was shipping damage it would present with a look as if it was slammed on a corner, not as if it was tooled apart.
Either the OP did it, another person did it or a service technician did it. This did not occur in transit, nor did it occur by itself.
You're also being entirely unreasonable to ask him to adopt a calm stance if it was a mistake. Calm would be acceptable if he hadn't paid the exorbitant return shipping fee Asus asks of all returns and if he hadn't waited weeks waiting for parts. Even if you're right and it was an accidental swap, he has a clear right to be ****ing enraged with the level of incompetence that occurred after he sent it to them on his own dime and time.

Tubular said:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
Click to expand...
Click to collapse
Lmfao! That is the funniest **** I've read in a while.
Asus Transformer 3.2 pwnd
www.MiiWiiChat.com
www.SnapSiteAdmins.com

Non-asus-bashers also abound in this forum, to keep a proper balance. Lol...

I got scammed on Ebay over an Xperia Play

So guys, I got scammed on ebay this week.
I saw a listing for a Xperia play for 40 dollars and I've needed one ever since my phone got eaten by my dog.
I took a chance and spent the money on it.
The seller told me in the listing that the phone was fully functional.
Skip ahead today and I got the phone.
Right away I could tell it was going to have problems. The USB jack was totally screwed up.
I've never seen one this bad actually. Anyways I get home and sure enough the phone wont charge or anything.
I put a new battery in it, and the phone wont even boot up.
So at this point I'm getting pretty upset.
I contact the guy on Ebay and tell him, "Listen this device is broken. I want a refund. Not only is the USB jack broken., but the motherboard is also bricked". Mind you, this was after he listed it as fully functional.
So he tries to refund me 15$. I told him no way, I'm not paying that much for a busted Xperia.
I told him, I'll take a 25$ refund and leave good feedback if you do it.
So he refunds me the cash and I started taking this thing apart since I'm going to be keeping it now.
Right away I see we have a problem.
The WATER INDICATOR, is clearly been soaked and red.
So not only was the USB jack fried but also the phones been dropped in water and the motherboard is bricked.
The only part I could salvage out of the phone was the LCD screen and digitizer.
It would be ok, except my motherboard has a bad USB jack too. and I cant repair it because I don't have surface mount solder repair station at my house.
If I ask a company to surface mount a new USB port onto the phone, they will ask for 50$ or more, and I can't afford it.
So if any of you nice people have a broken phone with a good motherboard, let me know. I can pay up to 25$ for the motherboard.
Until then I might not be able to do any developing. I don't have USB access and that's a major problem.
Thanks for reading and let me know.

Just to let everyone know I'm serious about repairing this thing.
Here is a recent picture of all the parts I have around my house.
I actually have some more but their not in these pictures.
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It looks like a verizon one if thats there case I have a spare mobo I could send you. You are in the US right?
Sent from my R800i using Tapatalk 2

You definitely shouldn't have had to put up with that. If the listing was covered under eBay Buyer Protection, you should contact eBay. The dude clearly listed the phone incorrectly. What a jerk.

mp998 said:
It looks like a verizon one if thats there case I have a spare mobo I could send you. You are in the US right?
Sent from my R800i using Tapatalk 2
Click to expand...
Click to collapse
Yeah I am in the USA Mp. & Yeah they're all Verizon phones.
I'll PM you about it ok. so we dont get off topic in the thread.

Solar.Plexus said:
You definitely shouldn't have had to put up with that. If the listing was covered under eBay Buyer Protection, you should contact eBay. The dude clearly listed the phone incorrectly. What a jerk.
Click to expand...
Click to collapse
Yeah you're saying it nice.
He actually lied big time because the listing said it was fully functional.
Not only was it water damaged but the board is bricked.
I hooked the test points up to my computer and the motherboard is throwing up a brick code. one that I know isn't repairable by anyone on this board. (the BIOS is corrupted and now it's 100% locked)
He knew for a fact that this phone was garbage,. I don't know why he lied tho.
The guy has really decent feedbacks.
Like 500 sales and 99.8% score.
Anyways we settled outside of ebay with the refund thing.
I didn't want to totally pay nothing, since the screen was salvaged off the unit.
But yeah., It was a really scummy thing to do.

I have some better news to report.
I have a semi-decent motherboard now.
The USB pins are messed up but atleast its making a connection.
Alejandrissimo @XDA used his SETOOL program remotely and helped me recover the board that was stuck in zeus mode.
Long story short. I'll be able to update the rom after all.
I still need to get ahold of a better Mobo tho, so If anyone is selling a spare, let me know.

I can send you some parts just for the cost of shipping, but I don't know if you can do anything with it.
The motherboard work, but it can't detect sim card anymore. It still have an IMEI number. It has a strange behavior that if the battery is not drained yet and the phone is on, it can charge that battery. But if you leave the battery in the phone, whether the phone is on or off, overnight the battery will be drained completely. Then it is impossible to charge the battery even if you connect it to the charger, unless you put the battery into a different Play, or possibly buy an external charger. It can still connect to the PC for flashing and fastboot, etc. I also notice it have problem booting into stock firmware unless it is powered on by the charger. However, it boot fine into custom roms from battery power.
Other things that doesn't work: Digitizer, Start and Home button (both of these can be easily remapped in the keylayout file). The problem is to flash roms most CWM version require the Home button. There is one CWM version that use the Search button however. Also the main cable is kind of worn, but still working. R button a bit unresponsive, unless you don't screw it in at all then it clicks perfectly.
The only usable thing I can do it it right now is to charge the battery externally and use the gamepad to navigate and play games without touchscreen. I do not think the sim slot is damaged, it might need some kind of reprogram. Other things I confirm working: screen, camera, speakers.

eksasol said:
I can send you some parts just for the cost of shipping, but I don't know if you can do anything with it.
The motherboard work, but it can't detect sim card anymore and it has a strange behavior that if the battery is not drained yet and the phone is on, it can charge that battery. But if you leave the battery in the phone, whether the phone is on or off, overnight the battery will be drained completely. Then it is impossible to charge the battery even if you connect it to the charger, unless you put the battery into a different Play, or possibly buy an external charger. It can still connect to the PC for flashing and fastboot, etc. I also notice it have problem booting into stock firmware unless it is powered on by the charger. However, it boot fine into custom roms.
Other things that doesn't work: Digitizer, Start and Home button (both of these can be easily remapped in the keylayout file). The problem is to flash roms most CWM version require the Home button. There is one CWM version that use the Search button however. Also the main cable is kind of worn, but still working. R button a bit unresponsive unless you don't screw it in at all.
The only usable thing I can do it it right now is to charge the battery externally and use the gamepad to navigate and play games without touchscreen. I do not think the sim slot is damaged, it might need some kind of reprogram. Other things I confirm working: screen, camera, speakers.
Click to expand...
Click to collapse
PM'd thanks for the info. lets talk about this. Sounds like it would work.

Just wanted to let everyone know that with eksasol's Xperia, I was able to fix it and I'm developing COLA rom for unlocked GSM phones.

Hogwarts said:
Just wanted to let everyone know that with eksasol's Xperia, I was able to fix it and I'm developing COLA rom for unlocked GSM phones.
Click to expand...
Click to collapse
what about the cdma users?

AudioCreaper said:
what about the cdma users?
Click to expand...
Click to collapse
That ROM is already based in a CDMA ROM.
Sent from R800x

Leraeniesh said:
That ROM is already based in a CDMA ROM.
Sent from R800x
Click to expand...
Click to collapse
I mean will they get anymore updates?

Ebay sucks when you don't get what you expected. I've been scammed like that too before. I feel your pain dude.
Sent from my GT-I9300 using xda premium

AudioCreaper said:
I mean will they get anymore updates?
Click to expand...
Click to collapse
No, the last version Verizon update the R800x to officially is 2.3.4. Otherwise you will have to install other custom roms.
I run the R800x with stock 2.3.4 rooted, I just use LBE Security Manager to freeze apps and disable them autostarting.
Sent from my Galaxy Nexus

eksasol said:
No, the last version Verizon update the R800x to officially is 2.3.4. Otherwise you will have to install other custom roms.
I run the R800x with stock 2.3.4 rooted, I just use LBE Security Manager to freeze apps and disable them autostarting.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
I think he meant to the rom....verizon is crap for its updates lol
Sent from my R800x using xda app-developers app

Hey, I was wondering where the seller was located? I recently sold an Xperia Play and when I sold it the buyer said that his son previously had one and jumped into a pool with it which is why he was buying mine... I'm very curious if this is the same person. The time of him buying a new one and you buying yours seem to match as well.

coreyon said:
Hey, I was wondering where the seller was located? I recently sold an Xperia Play and when I sold it the buyer said that his son previously had one and jumped into a pool with it which is why he was buying mine... I'm very curious if this is the same person. The time of him buying a new one and you buying yours seem to match as well.
Click to expand...
Click to collapse
He was in Florida.

Not sure you mean me or the scammer. I think I deal with scammers on a daily basis in Florida.

eksasol said:
Not sure you mean me or the scammer. I think I deal with scammers on a daily basis in Florida.
Click to expand...
Click to collapse
I meant the scammer. My buyer doesn't live in Florida so I guess idiots who jump in pools with phones are a daily occurrence.

Samsung India's handling of Galaxy S6 Screen issue

So I got my Galaxy S6 32GB last weekend. Immediately noticed that half of my screen is not quiet right.
We all know the issues being faced by many with their Galaxy S6 screens, there is a whole thread for that. Mine is particularly bad. Here are the pics.
Pic 1. Light grey background, auto brightness. No editing of photo.
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Pic 2. Dark grey background, auto brightness, no editing of photo.
Pic 3. Dark Grey background, auto brightness, no editing of photo, different orientation.
As you can see, my screen is weird. On dark grey images or basically any dark coloured backgrounds, one side of the screen is dark and one is as it should be.
On white, there is no clear pink tint. My issue is mostly on darker images only. And I know how good screen should look, this is second S6 in the family.
So I have read many such cases in other thread and though, well, samsung will replace this. Being weekend, I approached nearest service centre first thing on Monday morning.
And here the fun begins.
First the guy at counter refused to accept there is any issue. Ofcourse it was hard to spot in broad daylight with bright sunlight coming in place which basically had huge glass windows as walls. I requested them to go in the manager's office and see the issue there after dimming the light. The guy simply refused.
I asked for his duty manager and showed him the issue by creating the dark spot by surrounding the phone by bags of other customers who were there and mine. After that they agreed that yes, there is an issue. So I told them as phone is new and within 10 day DOA period, please issue me DOA certificate and new handset. At this point things turned sour.
They refused to do so saying they cannot guarantee DOA certificate for this issue a that time and will have to consult their higher ups.
Told me to call next day and accepted handset including all accessories.
NExt day, nobody picked up the phone at service centre when I called late in the afternoon. When there was again no answer on Wednesday morning, I contacted Samsung India on LiveChat and got the phone number of the manager of that service centre. After talking to her, the lady says on the phone that they cannot give DOA certificate for this issue and will instead be replacing the LCD ( Lulz for using LCD word for AMOLED display ) the same day.
I was not happy but thought ok, this might be better as there is always chance of getting another phone with dud screen.
Then I get a call on wednesday evening saying they replaced the "LCD" and found same issue with it. So according to their service engineer, this is not a fault and normal for the phone. Hence they will be putting OLD screen back and I should collect the phone from them. Here I lost it. I told them firmly that I will not accept a faulty screen or screen like that on a device costing Rs. 50000 (roughly $800 in india). Either fix it, or give me new phone. Upon hearing this the lady put the phone down. I went there personally and I was told they will be sending the phone to some other samsung facility for testing.
I immediately wrote to Samsung via their website explaining the issue I am facing with them as well as posted on their facebook wall. After a short while, i got call back from Samsung India HQ. Lady asked what the issue is, and told me she will look into it the next day.
So next day when there is still nothing from them, I again wrote to Samsung India via their website and called the manager which resulted in no updates. I got call back from Samsung HQ again after sending the mail via website from same lady. At this time, she gave me her email ID for futher conversation. (Miss Meenu Gupta from Samsung Gurgaon HQ). She was very polite on the phone and told me she will call me back shortly.
After a while I got a call back and this time she put area manager of Samsung services on the phone conference call.
Now comes the even more weird conversation. This person says as they tried replacing "LCD" there must be fault on motherboard and they will try replacing motherboard. I am puzzled at this point. I tried to explain to Miss Meenu Gupta in detailed email that this is a manufacturing defect and replacing motherboard is not going to achieve anything. Either change the screen or get me a fresh piece in a fresh email today.
I got a call back again short while ago, but she was helpless to do anything today as it is a public holiday for labour day.
So after spending Rs. 50k or close to $800 on a Samsung flagship, they have still refused to replace the phone with known manufacturing defect. For this same issue, people all over the world are getting replacements without much fuzz. But here, this is how Samsung treats the owners of their flagships. Today marks 1 week of my S6 ownership and it has been nothing but nightmare so far. My pocket is lighter, but I have no phone.

write to samsung india ceo using their website
---------- Post added at 12:01 AM ---------- Previous post was at 12:01 AM ----------
it worked for me in several other issues

Already done that. It's useless. So far nothing has been done about it.
The lady does call from Samsung India HQ, but no replacement offered.
Sent from my SM-G850Y using XDA Free mobile app

Your phone is actually not a special case, many phones are similar, if not worse. This is probably why Samsung won't acknowledge the issue, because then they would be liable to replace every phone with this issue (which is a large fraction).

demonwind said:
Your phone is actually not a special case, many phones are similar, if not worse. This is probably why Samsung won't acknowledge the issue, because then they would be liable to replace every phone with this issue (which is a large fraction).
Click to expand...
Click to collapse
In my case they have now accepted the issue that there is a patch on the screen. My main issue is their solution. They have spent 1 week trying to fix it. And puzzling thing is they are trying to do it by replacing motherboard now.
I question whether the local service guys actually know about AMOLED technology and its issues/limitations.
As I mentioned, I have a perfectly good S6 in family. This new one is not fine. And it looks lot worse in person than in the pictures here. I don't even have to crank up brightness to notice this like many. It can be seen even at lowest brightness and on auto brightness.
I should have been able to return this device and get credit note our refund so I can buy another. But even that courtesy is not being offered.
I will see what is the situation in Monday and if required I will be sending a legal notice to Samsung for this. I will fight this. I am not going to settle for defective hardware after spending $800. It is bit even about money. I go through 5-6 different flagships a year from different manufacturers, and I expect proper after sales service and most importantly them honoring DOA and return periods.
In this part of the world, it is a habit to take consumers for a ride instead of offering quick resolution.
Sent from my SM-G850Y using XDA Free mobile app

In my case (Singapore) I was only offered one exchange, and it was still defective. So I ended up selling the phone, buying one again, and the new one had a worse tint. So it turns out there was an offer (using coupons) so I sold my third phone for a profit and am on my 4th one now.. and the fourth one may not be 100% perfect, but I can't notice the tint under most circumstances, so it's a keeper.

OP... There are a few steps you should take.
1. Tweet. Start publicly tweeting to the Samsung India and Samsung Worldwide accounts describing your issues and the horrible experience with Samsung support.
2. If the tweeting does nothing, email them and tell them you will be going to consumer court for mistreatment and failure to honor warranty.
3. Call up their customer helpline, insist on talking to the escalation team. Plead, shout, threaten and do whatever you can to get the service you deserve.
These idiots think that Indians are a third world country that shouldn't get any customer service, even though they charge us much more than the US or any other country, so you'll have a hard road ahead for you. But if you shout enough, then you will get the service you rightfully deserve.
Best of luck!!!

Anyway, OP seems to have a website. You could really take advantage them to publicise the issue and get websites to run it for you.

Funkym0nkey said:
So I got my Galaxy S6 32GB last weekend. Immediately noticed that half of my screen is not quiet right.
We all know the issues being faced by many with their Galaxy S6 screens, there is a whole thread for that. Mine is particularly bad. Here are the pics.
Pic 1. Light grey background, auto brightness. No editing of photo.
Pic 2. Dark grey background, auto brightness, no editing of photo.
Pic 3. Dark Grey background, auto brightness, no editing of photo, different orientation.
As you can see, my screen is weird. On dark grey images or basically any dark coloured backgrounds, one side of the screen is dark and one is as it should be.
On white, there is no clear pink tint. My issue is mostly on darker images only. And I know how good screen should look, this is second S6 in the family.
So I have read many such cases in other thread and though, well, samsung will replace this. Being weekend, I approached nearest service centre first thing on Monday morning.
And here the fun begins.
First the guy at counter refused to accept there is any issue. Ofcourse it was hard to spot in broad daylight with bright sunlight coming in place which basically had huge glass windows as walls. I requested them to go in the manager's office and see the issue there after dimming the light. The guy simply refused.
I asked for his duty manager and showed him the issue by creating the dark spot by surrounding the phone by bags of other customers who were there and mine. After that they agreed that yes, there is an issue. So I told them as phone is new and within 10 day DOA period, please issue me DOA certificate and new handset. At this point things turned sour.
They refused to do so saying they cannot guarantee DOA certificate for this issue a that time and will have to consult their higher ups.
Told me to call next day and accepted handset including all accessories.
NExt day, nobody picked up the phone at service centre when I called late in the afternoon. When there was again no answer on Wednesday morning, I contacted Samsung India on LiveChat and got the phone number of the manager of that service centre. After talking to her, the lady says on the phone that they cannot give DOA certificate for this issue and will instead be replacing the LCD ( Lulz for using LCD word for AMOLED display ) the same day.
I was not happy but thought ok, this might be better as there is always chance of getting another phone with dud screen.
Then I get a call on wednesday evening saying they replaced the "LCD" and found same issue with it. So according to their service engineer, this is not a fault and normal for the phone. Hence they will be putting OLD screen back and I should collect the phone from them. Here I lost it. I told them firmly that I will not accept a faulty screen or screen like that on a device costing Rs. 50000 (roughly $800 in india). Either fix it, or give me new phone. Upon hearing this the lady put the phone down. I went there personally and I was told they will be sending the phone to some other samsung facility for testing.
I immediately wrote to Samsung via their website explaining the issue I am facing with them as well as posted on their facebook wall. After a short while, i got call back from Samsung India HQ. Lady asked what the issue is, and told me she will look into it the next day.
So next day when there is still nothing from them, I again wrote to Samsung India via their website and called the manager which resulted in no updates. I got call back from Samsung HQ again after sending the mail via website from same lady. At this time, she gave me her email ID for futher conversation. (Miss Meenu Gupta from Samsung Gurgaon HQ). She was very polite on the phone and told me she will call me back shortly.
After a while I got a call back and this time she put area manager of Samsung services on the phone conference call.
Now comes the even more weird conversation. This person says as they tried replacing "LCD" there must be fault on motherboard and they will try replacing motherboard. I am puzzled at this point. I tried to explain to Miss Meenu Gupta in detailed email that this is a manufacturing defect and replacing motherboard is not going to achieve anything. Either change the screen or get me a fresh piece in a fresh email today.
I got a call back again short while ago, but she was helpless to do anything today as it is a public holiday for labour day.
So after spending Rs. 50k or close to $800 on a Samsung flagship, they have still refused to replace the phone with known manufacturing defect. For this same issue, people all over the world are getting replacements without much fuzz. But here, this is how Samsung treats the owners of their flagships. Today marks 1 week of my S6 ownership and it has been nothing but nightmare so far. My pocket is lighter, but I have no phone.
Click to expand...
Click to collapse
DO NOT SETTLE FOR THIS. It is just unacceptable... I exchanged 2 nexus 6s last month for the same issue from flipkart.. Finally I pressed for a refund and got it right away.. Flipkart was really good on that part... So finally I got the s6 from an official sam store.. And the screen appears fine.. Even the display units I checked in showroom showed no tints.. DO NOT SETTLE FOR THIS.

Siddheshpatil said:
DO NOT SETTLE FOR THIS. It is just unacceptable... I exchanged 2 nexus 6s last month for the same issue from flipkart.. Finally I pressed for a refund and got it right away.. Flipkart was really good on that part... So finally I got the s6 from an official sam store.. And the screen appears fine.. Even the display units I checked in showroom showed no tints.. DO NOT SETTLE FOR THIS.
Click to expand...
Click to collapse
Don't plan to settle.
I am approaching consumer forum later today as well as drafting a legal notice to Samsung mobile India and sending it to them if issue is not resolved today.
Sent from my SM-G850Y using XDA Free mobile app

Funkym0nkey said:
Don't plan to settle.
I am approaching consumer forum later today as well as drafting a legal notice to Samsung mobile India and sending it to them if issue is not resolved today.
Sent from my SM-G850Y using XDA Free mobile app
Click to expand...
Click to collapse
Awesome! Tbh it's not their fault.. They are doing the best they can in terms of manufacturing. Read my issues thread for why this happens.. But still we pay such a huge amount and anything like this is just unacceptable. I knew about this issue before I got my s6. I told the guys at the sam store that I'll check the phone and then pay them and they agreed. Luckily I got a good unit. Do let us know what happens.. If you need any support we are here good luck.

Well, I showed my middle finger to Sammy last week by selling off my S6 replacement which was worse that the original unit. My original unit had pink tint on the lower bottom and had scratches on the home button right out of the box. Though I faced a huge loss of 9k, I am still at peace not having the hideous device in front of me.
Your case clearly qualifies for a DOA certificate and I am not sure why these guys denied it to you in the first place. In the beginning, even I had a hard time convincing the service agent of the pink tint issue but he finally agreed to it and issued a DOA in half an hour. Your story is turning out to be a nightmare and is unacceptable of Samsung to make someone run around like this after spending 50k. I'd highly recommend you to use social media to voice your concern and share the link of that page here so that people like me or with similar issues can add to that.
As for me, I am done with Samsung and their AMOLED screens.

New battery calibration

I have had my 6p for almost a year now and i have installed a new battery.
After searching for a proper way to calibrate it, i have found mixed results, some of them saying that 3 or 4 full charge and discharge cycles should do it. But also some of them say that this causes more harm than good to the battery.
Others say that deleting the battery stats file is all you need to do but some say that this makes no difference and that this file only keeps app usage stats.
Does anyone have experience with this or is there a proper procedure you can recomend?
Thanks.

tyrell22 said:
I have had my 6p for almost a year now and i have installed a new battery.
After searching for a proper way to calibrate it, i have found mixed results, some of them saying that 3 or 4 full charge and discharge cycles should do it. But also some of them say that this causes more harm than good to the battery.
Others say that deleting the battery stats file is all you need to do but some say that this makes no difference and that this file only keeps app usage stats.
Does anyone have experience with this or is there a proper procedure you can recomend?
Thanks.
Click to expand...
Click to collapse
How is this myth still alive? You don't need battery calibration at all. That was debunked by Google engineers 4 years ago. You are the first person to even mention it here in ages.
Sent from my Nexus 6P using Tapatalk

Battery calibration is a myth why do people still believe in this
Sent from my Nexus 6P using Tapatalk

Brutos08 said:
Battery calibration is a myth why do people still believe in this
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Not so. Battery calibration is real but it needs to be done at full moon.

Then why does apple recommend calibrating the battery every month? The nexus 6p is not completely dead until the led starts flashing red when you plug it in. I had to get into fastboot and let it sit there till it died to drain the battery all the way. After the battery is like new again.

pipandales79 said:
Then why does apple recommend calibrating the battery every month? The nexus 6p is not completely dead until the led starts flashing red when you plug it in. I had to get into fastboot and let it sit there till it died to drain the battery all the way. After the battery is like new again.
Click to expand...
Click to collapse
I didn't know Apple made the 6p. Not sure what the LED flashing when the battery is low has to to do with draining your battery from the bootloader.
Sent from my Nexus 6P using Tapatalk

ultyrunner said:
I didn't know Apple made the 6p. Not sure what the LED flashing when the battery is low has to to do with draining your battery from the bootloader.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Never said apple made it, that's just dumb. If apple recommends calibrating their batteries once a month and they're one of the most successful companies in the world I'm gonna listen to them. The flashing LED means it's completely dead. If your phone dies and you can turn it back on, it's not dead and therefore the OS is not giving an accurate readout. Going into fastboot mode let's the battery drain without the phone shutting down.

pipandales79 said:
Never said apple made it, that's just dumb. If apple recommends calibrating their batteries once a month and they're one of the most successful companies in the world I'm gonna listen to them. The flashing LED means it's completely dead. If your phone dies and you can turn it back on, it's not dead and therefore the OS is not giving an accurate readout. Going into fastboot mode let's the battery drain without the phone shutting down.
Click to expand...
Click to collapse
You missed my point, they aren't necessarily related at all. But, by all means put on your tin foil hat and carry on. Don't believe anyone here or Google
Sent from my Nexus 6P using Tapatalk

ultyrunner said:
You missed my point, they aren't necessarily related at all. But, by all means put on your tin foil hat and carry on. Don't believe anyone here or Google
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I get it and I love XDA but just saying from my experience whether it be apple, Google, or windows phones I've had positive results running then down all the way then letting them charge all the way with no interruptions. Don't know if it's just a placebo effect or what but that is my experience just thought I would share it.

Jeez its not 1980 anymore, technologies advanced, batteries dont need calibration for years now. And to guy talking about os not giving accurate readout and phone shutting off, its nonsense. It doesnt matter what os thinks, its only approximate calculation, what matters is battery voltage and current, thats how its level is messured, and no os file can change that.

pipandales79 said:
I get it and I love XDA but just saying from my experience whether it be apple, Google, or windows phones I've had positive results running then down all the way then letting them charge all the way with no interruptions. Don't know if it's just a placebo effect or what but that is my experience just thought I would share it.
Click to expand...
Click to collapse
The point is that you denied anyone here must be right because it's some Apple recommendation FOR THEIR DEVICES, and they're a successful company, so that must mean it holds true for Android. That argument is just lame when several people here and Google themselves have long since debunked the notion FOR THEIR OPERATING SYSTEM. I guess Google isn't a successful company?
Oh, and Apple doesn't make any mention of calibrating batteries for iPhones where they talk about maximizing battery performance.

ultyrunner said:
The point is that you denied anyone here must be right because it's some Apple recommendation FOR THEIR DEVICES, and they're a successful company, so that must mean it holds true for Android. That argument is just lame when several people here and Google themselves have long since debunked the notion FOR THEIR OPERATING SYSTEM. I guess Google isn't a successful company?
Oh, and Apple doesn't make any mention of calibrating batteries for iPhones where they talk about maximizing battery performance.
Click to expand...
Click to collapse
Again never said it maxamized performance. Second please explain why phones die at 20% or 30% if they don't need calibrated? I think you need a tinfoil hat to keep thoughts in.

pipandales79 said:
Again never said it maxamized performance. Second please explain why phones die at 20% or 30% if they don't need calibrated? I think you need a tinfoil hat to keep thoughts in.
Click to expand...
Click to collapse
No, you said it needed to be done, which it doesn't. If, as you claim, you're getting inaccurate % readings, then improving that would improve performance by your your phone staying on longer, RIGHT? You say phones die at 20-30% like it's a common issue. It's not.
Are you always this obtuse, or just a troll? FFS. Blocked.
Sent from my Nexus 6P using Tapatalk

Thank you all for the replies, well the few of them that were useful.
I've been running with the new battery for a little over a week, and I can see only marginal improvements, so if someone is wondering whether its time to change the battery after a year of heavy, heavy use, its probably not worth it. Good thing now is that I have a spare. Also while I was at it, I changed the housing to the aluminum one (I had the graphite originally) and the phone looks amazing now! Especially with the black fingerprint sensor. Now that is worth changing and going through the trouble to do it.
While battery calibration may no longer be necessary, I still did a full discharge and a full charge a couple of times to be on the safe side. I have had no problems with the percentage being reported incorrectly or anything else.

tyrell22 said:
Thank you all for the replies, well the few of them that were useful.
I've been running with the new battery for a little over a week, and I can see only marginal improvements, so if someone is wondering whether its time to change the battery after a year of heavy, heavy use, its probably not worth it. Good thing now is that I have a spare. Also while I was at it, I changed the housing to the aluminum one (I had the graphite originally) and the phone looks amazing now! Especially with the black fingerprint sensor. Now that is worth changing and going through the trouble to do it.
While battery calibration may no longer be necessary, I still did a full discharge and a full charge a couple of times to be on the safe side. I have had no problems with the percentage being reported incorrectly or anything else.
Click to expand...
Click to collapse
Where did you purchase the replacement battery? I ordered one from Ebay that had pictures of a genuine battery but shipped a counterfeit.

tyrell22 said:
Thank you all for the replies, well the few of them that were useful.
I've been running with the new battery for a little over a week, and I can see only marginal improvements, so if someone is wondering whether its time to change the battery after a year of heavy, heavy use, its probably not worth it. Good thing now is that I have a spare. Also while I was at it, I changed the housing to the aluminum one (I had the graphite originally) and the phone looks amazing now! Especially with the black fingerprint sensor. Now that is worth changing and going through the trouble to do it.
While battery calibration may no longer be necessary, I still did a full discharge and a full charge a couple of times to be on the safe side. I have had no problems with the percentage being reported incorrectly or anything else.
Click to expand...
Click to collapse
Hi,
my phone die at 20% and sometimes 10%. Will replacing the battery fix this issue ?
pls reply, thx.

hawkswind1 said:
Where did you purchase the replacement battery? I ordered one from Ebay that had pictures of a genuine battery but shipped a counterfeit.
Click to expand...
Click to collapse
http://www.ebay.co.uk/itm/112165100363
This one is genuine.

voidAbdulrhman said:
Hi,
my phone die at 20% and sometimes 10%. Will replacing the battery fix this issue ?
pls reply, thx.
Click to expand...
Click to collapse
It might, and it might not. First I would try a factory reset, if that doesn't work, maybe flashing a different rom?
I would keep changing the battery as a last resort since it is quite a piece of work.

tyrell22 said:
It might, and it might not. First I would try a factory reset, if that doesn't work, maybe flashing a different rom?
I would keep changing the battery as a last resort since it is quite a piece of work.
Click to expand...
Click to collapse
Updates please. I want to replace my battery.
Ps: good? 100sold http://www.ebay.com/itm/252482757101

I love my 6P, and it's been surprisingly durable, but the OEM battery sucked. I was down to about 4 hours on a good day. I bought an "OEM" replacement on ebay and went through the hell to install it only to find it not much better. One thing I noticed was this "new" replacement suspiciously looked like a used pull. So last week I took a gamble on this one on Amazon: http://amzn.to/2fkxcnf
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After breaking the back glass lens over the camera once again, I was in like sin, and replaced the cell with this "Cameron Sino" brand unit. I was not very hopeful as this cell is slightly smaller than both the Original and the "OEM" Ebay unit. I also put in a replacement bottom PCB as my USB-C connector was getting a little loose. Also from Amazon: http://amzn.to/2hB217K
Now I get around 2 full days of life! I'm blown away! This is about on par with my wife's Moto Z Play!
HIGHLY recommend all 6P owners bite the bullet and break some glass to install this amazing cell! I think this one performs better than the OEM ever did! The one side effect is that the battery gauge's time estimator still can't figure this out, and shows about 5 hours when I come off a full charge. I've tried several full cycles, including charging with the phone off on the second one. Still only marginal improvement. But it's just an annoyance. The phone will still keep running for a good time even after the estimator shows 0 minutes.
FYI, after doing this job twice, I recommend just breaking the camera lens cover glass. All you end up doing is scratching up the back over if you try to remove it without breaking it, and then you still break it. So on the second try, I just covered it with strong tape and whacked it with a sharp heavy tool, then used the tape to pull off all the pieces of broken glass. The bottom plastic cover comes off easily with just the strong tape and a little persuasion. I was able to remove the phone main chassis from the back cover just by removing the screws from top/bottom and then carefully twisting the body a bit until it came out enough to get a spudger in between the front glass (be careful!) and the back cover.
Amazon also has the camera glass cover for cheap: http://amzn.to/2ugwYnV