Database Users

What could be wrong with my G1?

Alright, I baught my G1 from a friend off Craigslist and I got it unlocked so I could use my g1 with AT&T. The phone was great for a few weeks. Now it just randomly turns off, it sometimes restarts but most of the time I have to take the battery out and put it back in.
I did a google search about it and read a few things but their situation isn't exactly like mine.
When it turns off and stays off (wont respond to On Button) there is a red light near the speaker that is just constantly on and wont turn off, even when the phone is unresponsive.
I use a generic USB plug to charge my G1 from my PC.
My phone has root abilitys but I had this problem before I enabled root.
Does this on all versions RC29 to the Current Cupcake
Do I need to send the phone to HTC?
Do I need to get a new Battery?
Can I buy the battery retail or from only HTC?
Will HTC service my phone even though I got it off CL?
This phone was purchased around Sept last year (when the owner orginally had it)
EDIT: Phone turned off again, started with the T-Mobile logo. I shut the slider so its closed and it turned off. Will not turn back on.
I tried a little bit close to 30 times now and no response.
Thank you in advanced for the help and replies.

CrazyEye said:
Alright, I baught my G1 from a friend off Craigslist
Click to expand...
Click to collapse
Sounds like a hardware problem. Did the phone ever suffer water damage or a drop?

jashsu said:
Sounds like a hardware problem. Did the phone ever suffer water damage or a drop?
Click to expand...
Click to collapse
Nope, no water damage and no drops that I could think of.
probably a few minor ones but nothing such as a serious drop (onto concrete or floor)

Unroot and flash back to the original ROM, then contact HTC. They will cover it under warranty...all you pay is shipping it to Houston.

I cannot turn on my G1, to unroot it.
I was pretty sure having a rooted phone didn't void the warranty anyways?

Rooting your phone doesn't void the warranty
It sounds like you have water damage.

Thats weird, How could I have water damage if I was so anal about not getting it wet or even bringing it into the bathroom with me =S
Is there any other reason for this malfunction that fits other then water damage?
Will they still fix it if signs point towards WD?
Personally I don't think it could be water damage since I'm always in dry areas with it and I don't even use it when I'm eating or in the bathroom.
but who knows =/

The way to tell if there is water damage is there is a small sticker on the inside by the battery and another one on the battery. If it still looks like its red and white (may look pink) then you straight it shouldn't be water damage.

supremeteam256 said:
The way to tell if there is water damage is there is a small sticker on the inside by the battery and another one on the battery. If it still looks like its red and white (may look pink) then you straight it shouldn't be water damage.
Click to expand...
Click to collapse
Its black with white letters, the same it has always been. So its not WD.
On the battery its a red mesh with white, I'm not sure if it means water damage because I'm a bit confused about your last post. I licked the end of this battery before I went to bed to see if it held a charge and it does.
So the phone's sticker says no WD and the Battery has a red mesh of red over white but not a thick red line in the center.
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CrazyEye said:
Its black with white letters, the same it has always been. So its not WD.
On the battery its a red mesh with white, I'm not sure if it means water damage because I'm a bit confused about your last post. I licked the end of this battery before I went to bed to see if it held a charge and it does.
So the phone's sticker says no WD and the Battery has a red mesh of red over white but not a thick red line in the center.
Click to expand...
Click to collapse
Your right its not water damage. As long as you see the red mesh that means its straight. And my bad wasn't tryna be confusing its to early and not enough coffee.

Haha I know exactly how you feel on that one, i have to go to Red Rock Casino today and its going to be really depressing not bringing my G1 rofl.
What could this be?
It use to shut off on me randomly but never permanently like now.
I read online that this happened to someone else and he waited some hours and put in his battery and it started back up but so far nothing has happened when I put it in this morning.
Is there a major defect in the G1s that cause them to do this or is my situation a "How in the hell could that happen " kind of thing.

If you have a second battery try that if not I would say maybe go by a t mobile store or any other store that sells batteries for it and possibly try a different battery. Maybe there could be a connection problem for charging, but then again that may not be the problem. Last month my phone took the slightest fall and never turned back on and I know I've dropped my phone much harder than that. If you had t mobile then I would say go to the store and have them replace saying your going out of town and really need it. When mine broke I just took it to the store and they replaced it there so no need to use the warranty and wait on the mail man.

CrazyEye said:
i have to go to Red Rock Casino today
Click to expand...
Click to collapse
And o yea I hate you. lol. Wish I could go.

supremeteam256 said:
If you have a second battery try that if not I would say maybe go by a t mobile store or any other store that sells batteries for it and possibly try a different battery. Maybe there could be a connection problem for charging, but then again that may not be the problem. Last month my phone took the slightest fall and never turned back on and I know I've dropped my phone much harder than that. If you had t mobile then I would say go to the store and have them replace saying your going out of town and really need it. When mine broke I just took it to the store and they replaced it there so no need to use the warranty and wait on the mail man.
Click to expand...
Click to collapse
Eh, I'm not a T-Mo costumer though.
Would they still look at the phone either way?
supremeteam256 said:
And o yea I hate you. lol. Wish I could go.
Click to expand...
Click to collapse
Haha, oh yes be jealous xD

CrazyEye said:
Eh, I'm not a T-Mo costumer though.
Would they still look at the phone either way?
Click to expand...
Click to collapse
Maybe you could try but I highly doubt it.
CrazyEye said:
Haha, oh yes be jealous xD
Click to expand...
Click to collapse
I hope you lose everything. lol

supremeteam256 said:
Maybe you could try but I highly doubt it.
I hope you lose everything. lol
Click to expand...
Click to collapse
damn it.
That's not good for me, would HTC still fix it under warranty?
I'm going to get rich ^_^
All seriousness though I'm only 18 I can't legally gamble, we are just going there to eat and hang out.

CrazyEye said:
damn it.
That's not good for me, would HTC still fix it under warranty?
I'm going to get rich ^_^
All seriousness though I'm only 18 I can't legally gamble, we are just going there to eat and hang out.
Click to expand...
Click to collapse
Yea it is still under warranty with htc. Don't worry I'm 26 and ain't been gamblin yet (besides shootin dice). Been wantin to go but I know i'll get outragious with it and might lose my house.

supremeteam256 said:
Yea it is still under warranty with htc. Don't worry I'm 26 and ain't been gamblin yet (besides shootin dice). Been wantin to go but I know i'll get outragious with it and might lose my house.
Click to expand...
Click to collapse
I'm on live chat with T-Mobile and they told me to contact AT&T and I gave them hell. I hope I get this resolved today or my phone magically starts working for no known reason.
I'm not much of a gambler ironically enough, I was born and raised here in Las Vegas rofl.
EDIT: I contacted HTC and they say having root access is hacking the phone and installing illegal software and they wont RMA it.
So I told them go ahead and just forget because I have root. The phone wont charge or anything.

aagggghhhhh you shouldn't have told them you gained root or modified it at all. Did you give them any info, or can you call back and try again?

supremeteam256 said:
aagggghhhhh you shouldn't have told them you gained root or modified it at all. Did you give them any info, or can you call back and try again?
Click to expand...
Click to collapse
I didn't tell them they told me that in order to do an RMA I need to have phone that wasn't damaged physically and a phone without any illegal software on it. So I asked them if having root was illegal (after reading constantly online that it wouldn't void the warranty) they said yes.
It would cost me an extra hundred dollars to have them fix it if they find out it was rooted.
Edit: The Hundred dollars would be billed to a credit card that I have to supply when RMAing. I don't have a credit card. I think their a waste but now I need one.

HTC diagnosed 'Newton Rings' not on warranty

I'm very disappointed about HTC Germany.
Over sudden, my touch screen no longer responded. Device is still under warranty, but HTC refused to repair it w/o charge. They want Euro 178.00 which is unacceptable. I have paid Euro 600.00 for this great device and cannot afford to pay extra 178.
They diagnosed a "Newton Ring" (shadow on the screen).
I have sent them a complaint, but they insist on not repairing it under warranty.
Does anybody have experienced such behavior of HTC before or had a similar problem (Newton Ring) and got it solved under warranty?

hi,
i have the same problem. yesterday i got a letter with the invoice (178,-€)!
i dont know what to do!
i m very disapointed.
g
f

I gave up
I finaly gave up and paid. Better than having a piece of junk.
I immediately flashed it with Dutty 6.5 Muchos and I'm now very happy with the performance:
No more freezes, Battery lasts much longer now.
After I have protested, they stated that they will re-consider and provide me with an answer the next few days. One week later I received a letter explaining that this damage was caused by too much pressure on the screen.
I was always carrying it in by back pocket. I sure will change my behavior now.
But like I mentioned before, I'm very impressed by the new ROM - much better than the original shipped ROM.

what is the newton ring. I have a small water type mark that comes up now and again if the weather is really hot.
cheers

Newton Ring
As per wikipedia: http://en.wikipedia.org/wiki/Newton's_rings
Its very technical, however in my case it was a damage below the top layer of the screen. I could not use the touch screen at all. There might be some minor damages of that nature that still give you a chance to get a feed back from your device. - I couldn't. It was a total damage. They had to remove the top layer and re-install a new one.

got the same problem, wont get covered under warranty, and my HD is only couple months old. Any one know how to take front digitizer off?

Since yesterday evening i've got for the 2nd time newton rings on my phone ffs!
The first time the've placed it under warranty, now i'm going to try to get a new phone. I'm sick of it.
It was a newton ring of about 2cm x 3cm. Now it's even worse!
2.5cm x 7.5cm
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*highres picture*
See this URL....
I'll let you know of my findings with HTC

Wow, that looks nasty! I`ll keep my fingers crossed for you!
Keep us posted!

I've had this issue too. I've let the repair center (Arvato Services in Germany) send the unrepaired device back to me and repaired it myself after getting the digitizer on eBay. Unfortunately the display broke when I tried to remove it from the front cover (to attach the new digitizer), so I had to get another display on eBay too.

hmm to bad
But it looks like HTC is going to repair my blackstone under warranty
Got an email back from them this afternoon. I'm going to call them tomorrow.
I'll keep it updated!

if they dont do it under warrenty y not just replace the screen and digitizer yourself.

r8zer said:
if they dont do it under warrenty y not just replace the screen and digitizer yourself.
Click to expand...
Click to collapse
Now the're still repairing under warranty... read my posts....

I've had contact with HTC customer support today, the're going to pickup my blackstone tomorrow and repair it. As long at is isn't heavily scratched (it isn't) it's going to be repaired under warranty

I had it with my first blackstone, and HTC said it wasn't covered by warranty claiming I had used too much pressure on the screen, offering to charge me an extautionate amount to repair it.
I looked online an it appears to be common amongst HTC phones, possibly due to it over heating by being used when charging (ie using Tom Tom in the car) causing the screen to warp.
Some people have had it replaced under warranty in other countries, but HTC in the UK were adamant that it was my fault.
I've used PDAs for the past 7 years, so I know how to be careful with them. I never put things in my back pocket anyway, only in my front pocket, display against my leg, taking it out if I sit down and never putting anything else in the same pocket. I never dropped it, used my fingers rather than the stylus (as I've had the stylus scratch the screens on my previous PDAs after years of use) so nothing hard against the screen.
The only thing I have done is use Tom Tom in the car while charging in the blackstone specific cradle, which makes the phone get rather warm.
The Newton ring only showed up under fluorescent light.
HTC service desk were less than useful, they didn't bother to contact me to say they wanted to charge me, and their use of english on the phone was very poor.
I'd got the phone through the Carphone Warehouse, so took it back to them to see if they'd repair it under warranty. The phone was also having radio problems, I could be 300 yards line of sight from a network mast and not be able to make a call even though several bars were showing. It would flip between gprs and edge, HDSPA would normally be fine, but in places where other phones had full bars, mine would often have none.
They sent it to HTC who returned it saying "No fault found"
Absolutely useless.
Thankfully I had insurance so claimed on that (£30 being a heck of a lot more reasonable than £176) and got a new phone the next day.
If I hadn't had insurance, I'd have taken HTC to trading standards.
Great product, terrible company.

Yesterday i've got my blackstone back from repaire service. It's repaired under warranty, and i've got a new screen for de second time.
I've order a case to put my blackstone in to protect it... let's hope that will keep the newtonrings away!

Very easy, in Europe due to a directive which has been transposed into national laws, your vendor gives you 2 years legal guarantee (unless you bought it from a private non-merchant person). So, HTC does not have to do the repairs for free for you but your vendor has got to come up for it. It's as easy as 1 2 3. Turn against the vendor, not HTC.
Where I live, they have 1 month time to repair it, otherwise you can return the rest of the accessories (cables, CD, etc. which came with the product) to your vendor, who must then give a full refund on the original price. That's even easier during the 1st 6 months after sale. So, check out your legal situation first before paying sth. In case of doubt, counsel at the local consumer union.

This is why I only get contracts directly through the phone operator and not through a vendor like phones4u / carphone warehouse and always get insurance.
I had umpteen sony ericssons replaced under warranty with orange and they simply send a handset out within 24 hours no questions via courier. Under waranty the excess on insurance is waivered but it jsut means you don't have to wait up to a month for a replacement.
Also had to claim on insurance for a broken digitizer and that was again sent out within 24 hours.

HTC USA wont repair my HD's Newton Ring under warranty. They want $546 !!!

And again... for the 3th ****ing time, i've got newton rings :/
a specialist is going to take a look at it... It will also be fixed under warranty offcourse...
Next time i'm getting a new one. ffs!

Unlucky mun... i'd be furious.
Happening in the space of two weeks can't be neglect so i'd demand replacement phone.

Clean the DUST out from under the Screen! UPDATED W/ PICS

For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
*******UPDATE*******
Alright folks - I took the time out of my day to open my Nexus One and clean off the dust underneath the screen. I took pictures. Here is my assessment after completing this daunting task.
PROS
-NO MORE DUST!!!!!!
-NOOOOOOOOOOOOO MORE DUSSSSSSSSSSSSSSSST!!!!
CONS
-Takes a lot of time (2.5 hours)
-There is now a smear on the bottom of the screen now - it can only be seen in direct sunlight
-Putting it back together is an ASS-PAIN. Such a pain in fact, by the time I was finished there were still 2 screws left, and 3 weird rubbery pieces that I left out.
The phone is back together and in excellent working shape
All in all, only do this if you have the amount of dust under your screen like I did. I am happy with the results but I think I want a BRAND NEW PHONE. Oh well.. Enjoy the pics.
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jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?

Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it

wesbalmer said:
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?
Click to expand...
Click to collapse
Yes, of course I'll take pictures of the dust BEFORE I disassemble the device. And then I'll take the AFTER pictures when it's reassembled.

Clarkster said:
Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it
Click to expand...
Click to collapse
Awesome tip! Thanks.

yeah i cant stress enough to make sure you do this in a claean environment. i tried doing this with my nokia e71, and i never could get the screen lcd clean no matter what i tried! as i put it back together, little particles would just gravitate to it no matter what. i would wipe and try to quickly put it together, more dust. tried again, more dust. over and over.
here at work we have cleanrooms at a extremely high rating. if only i could use them to disassemble my smartphone.

Subscribed!
Eager to see what sort of luck you have

good luck, also would like to see pictures and hear you findings and the tough parts to tear down.

how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
if you get a nexus just press down on the bottom by the capacitive buttons. If the screen creaks or feels like it gives just follow what Uansari1 did and heat it with a hair dryer for a few seconds from like 5in. away and the press firmly around the screen. It will help to reseal.

oaky thanks ill keep that in mind
so its a pretty common problem then?

it was for the launch nexus', im sure (hopefully) they have it all sorted out by now.

jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.

k20a1 said:
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
i dont think it was a common problem at all. but then i have seen threads with many people havng this issue. so far my nexus has not had this issue at all and its over 3 months old. so i dont know. but i DO know that if you look in the iphone forums, dust under the screen threads are all over there too. even windows mobile forums have the same threads. so it seems like its a problem with most touch screen phones.

futango said:
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.
Click to expand...
Click to collapse
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.

jagjr86 said:
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.
Click to expand...
Click to collapse
Nah. Theres alredy a big thread about this. They do put a $530 hold on your CC. But the hold is gone once they receive the phone. If they WANT to charge you the its usually a $28 repair fee or you have a choice of sending back the replacement phone.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust

Re: Clean the DUST out from under the Screen!
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
I have my nexus for 3 months and there no dust under the screen. I have also a hero for 9 months and no dust there also. I saw the threads to maybe people work in dusty places or they have a loot of dust in their pockets
-------------------------------------
Sent via the XDA Tapatalk App

If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.

uansari1 said:
If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.
Click to expand...
Click to collapse
I will have to do this when I get my replacement N1 from HTC. I didnt do it with the first replacement and now theres just after 4 weeks of use.

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
I have been selling a couple a week at the cell phone store I work for, and haven't seen this on a single one of those. I would say all in all, I have sold about 20 Nexus One now.
Personally, I think the issue goes back to these shipping out during January during the coldest period of the winter, even having freezing temps all the way into Texas... I suspect that that phones got cold enough that through contraction and added brittleness of the adhesive in a cold state, the seal broke.

This is how asus "fixed" my keyboard

Just received my keyboard back from RMA, and this is how it looks:
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In case you are wondering, the box was in perfect condition. I am very, very angry right now and this was probably the last piece of hardware I bought from asus! Waiting a long time for spare parts for the repair, and then have the nerve to destroy my keyboard and just ship it back to me in this state! I can't even hook up the power plug anymore, so I suppose the drain issue is solved for me!
Update (14/09/2011): Today I finally received my dock back from asus. It once again spent a long time from home, due to asus miscommunication; I first had to wait a week for a response from asus on the damage, then after some hammering I could send it in for a free repair. Then after a week of "waiting for customer", they phoned me again asking for more pictures of the shipping box, when in fact the dock was already back at the repair facility... then a day later I got an invoice, asking me to pay 110 euro's for this repair which wasn't under warranty (mind you I can get a new one for less..). So I yet again had to explain, and after that things went smoothly, not counting DHL delivery. So 6-7 weeks after initially shipping it for the drain problem, I finally get to check if that has actually improved.
Needless to say I'm now very hesitant to buy any other asus gadget in the near future, especially because of the other repair damage threads that have popped up in the mean time

Just sent mine in. I took pictures of every side before returning so that they can't tell me it came to them that way. Keep us posted on their response. IMHO that screams new dock overnighted to you. Time to post this on their twitter site and see how long before they delete it.

BS - I'd be on the phone demanding an overnight replacement... don't even talk to the tier 1 people, demand a manager.

how can someone at the repair center send it out like that! Do they really thing the consumer will be like oh well and not complain. This really boggles my mind that they would do that.

Typical Asus repair.
Call them and DEMAND to speak to a manager. Do NOT take no for an answer.
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.

Digiguest said:
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.
Click to expand...
Click to collapse
Yes, and this is one of the cases where they owe you a little extra. There should be a few power adapters and a case or two in the box with the replacement.

did you make the call yet??? I wanna know what they had to say

damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up

wow.. now I'm worried. RMAed mine 10 minuites ago..

turbulent28 said:
damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up
Click to expand...
Click to collapse
Maybe handling.. but OP said box was not damaged, so it was packed already damaged.
OP: I feel for you! That sucks BIG time!! Good luck getting a replacement!!!
(I'm worried now as I am preparing to ship mine to Asus this week).

I, for one, don't believe this. There's no way they'd ship out a dock in this condition knowingly. It is either a case of damage in shipping (it's quite possible that it could get damaged without visible damage to the box), or a case of an accidental switch with somebody else's damaged dock being returned to them.
Either way, I suggest the OP calms down, then calls and maybe gives whomever he talks to the benefit of the doubt, and an opportunity to fix the problem, rather than automatically assuming they deliberately smashed his dock up out of malice and sent it back to him, which is what the tone of his post would suggest.
And perhaps don't post next time until you've given the company you're slamming *any* opportunity to fix the problem, or even made them aware there's an issue.

Who said they deliberately did it? Nobody but you.
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.

My TF is on my way back now, I hope it doesn't look all busted up like that.

OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo. I could be wrong, like, I have heard of rats living inside keypads, and coming out at night and chewing on computers. Yeah right.
If you contact ASUS directly, they should help you. I am SURE all of us here and on all the other tablet forums will want to know what happens next. Please keep us posted. Good luck.
I am sure hoping you do not need luck to get a replacement dock - it should be automatic.

Subscribed to this thread to know the outcome of this. Looks like the damage is not from shipping en route, but due to the handling of the dock.

ryan stewart said:
Who said they deliberately did it? Nobody but you.
Click to expand...
Click to collapse
It was implied in statements such as that Asus "have the nerve to destroy my keyboard" (exact quote).
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.
Click to expand...
Click to collapse
You're talking without ANY knowledge of the case. For all you know, the guy didn't pack the thing properly when he shipped it IN to Asus, it was damaged en route to Asus due to his own packaging (and/or on the way back if they reused his provided packaging), and he entirely caused his own problem.
I'm not, incidentally, saying that's what happened -- just that there is not sufficient proof in this thread for anybody except the OP to know what really happened, and it was irresponsible of him to post this thread without giving Asus any opportunity to make right if it *was* their fault. (And having worked in a similar capacity with other companies myself in the past, I don't believe for one second that an Asus employee would knowingly damage the guy's dock and return it without repairing the damage, or not check for damage if they dropped it themselves -- if the damage really happened between being sent in and received back, it's near-guaranteed to have happened during shipping.)
There are far too many people in this forum who, for some reason, believe Asus to be out to get them, and immediately clutch straws on the worst possible conclusion rather than simply giving them an opportunity to work to resolve the problem.

Bob Smith42 said:
OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo.
Click to expand...
Click to collapse
From the provided photo, it could not be *less* clear. It looks far more like impact damage to me (fatigued metal, dented around USB port, chipped finish nowhere near the seam between parts).
It would be beyond bizarre to see something like this resulting from an employee opening the case. People trying to get into products at home cause damage, because they don't have the correct tools, don't know where the latches and screws are located and how to get at them, don't have a way to release the latches simultaneously and have to resort to levering or hitting the case to try and release the latches, etc.
Professional service staff don't have any of these issues. We have the correct tools, and for high-volume items like this, we typically have tools specifically made to service the product (for example, a jig that you place the product into which applies the correct pressure at the correct points to release any latches so the case can be dismantled), not only to prevent damage, but also because it saves the employee's valuable time getting cases open so they can do more real work. We also know the locations of the screws and latches etc., and have generally been inside dozens if not hundreds of the things before, so we know precisely how to get a case apart without damage and quickly, even if it's a low-volume item that didn't merit making a specific jig for.
So no, as somebody who's done this work for a living, this doesn't look like damage made trying to enter the case. It looks like damage from a drop, either unprotected, or with insufficient protection.

Are you serious? Look at the damage. Shipping damage doesn't manifest itself as a white glue fingerprint nor does it stress one part of the bezel while leaving the other side completely intact. Notice the thinner strip is bent outwards, not inwards while the other side of the power port is fine. What kind of shipping damage does that? None. You'd have to wedge something in there and turn it to bend the weaker thinner strip outward or you'd have to pull on the weaker thinner strip from the outside with pliers.
Here's my two best bets on how this occurred just to show you how ridiculous that transit damage assertion is:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
This was no shipping damage. If it was shipping damage it would present with a look as if it was slammed on a corner, not as if it was tooled apart.
Either the OP did it, another person did it or a service technician did it. This did not occur in transit, nor did it occur by itself.
You're also being entirely unreasonable to ask him to adopt a calm stance if it was a mistake. Calm would be acceptable if he hadn't paid the exorbitant return shipping fee Asus asks of all returns and if he hadn't waited weeks waiting for parts. Even if you're right and it was an accidental swap, he has a clear right to be ****ing enraged with the level of incompetence that occurred after he sent it to them on his own dime and time.

Tubular said:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
Click to expand...
Click to collapse
Lmfao! That is the funniest **** I've read in a while.
Asus Transformer 3.2 pwnd
www.MiiWiiChat.com
www.SnapSiteAdmins.com

Non-asus-bashers also abound in this forum, to keep a proper balance. Lol...

[Q] Advice needed !

Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
[ EDIT : I had started an RMA for connection dropouts before breaking the phone ]
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.

smaghe said:
Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.
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Looks like pics aren't displaying, so here are the links : hpics.li/19be0a5 & hpics.li/b3341d5
Click to expand...
Click to collapse
If you had bad luck, why is it the responsibility of Google to foot the bill of your bad luck? When did Google enter the business of insurance?
I understand that you're a student, but think about the above. And if the phone truly had substantial drop-out problems, you would have replaced it a long time ago. Your choice to keep the phone suggests that the "problem" is not as dire as you're making it out to be. It's funny how the phone breaks, and suddenly your phone had a "problem" all along that you "lived with".
Repair the phone, sell it off if you want, and disclose that information to your buyer.

Couldn't you call up LG customer care and send it to them to fix it for a cost?
Sent from my Nexus 4 using xda premium

@PoisonWolf
I actually had started an RMA procedure for the network problems ...
@DarkSora
A backplate is an ok cost. Backplate + Display is definitely not worth it...

So you don't think they would notice the damage to the phone once they get it back and not charge you?

The accident is through no fault of Google so they wont repair it for free. Even though you started the RMA procedure, they wont accept a damaged phone like that when you send it them. Most likely the hold they put on your card will actually be what you end up paying.

Under no circumstances should you sell the phone unless you tell the person what happened to it and sell it as-is without trying to fix it yourself. Some people are into fixing phones. Sending it to Google under the assumption that you are trying to fix a different problem so you can get a new phone is just plain dishonest. Karma is real and doesn't let people get away with dishonest actions for very long.
Sent from my Nexus 4 using Xparent Cyan Tapatalk 2

If you can live with the screen issue, fixing the back is a simple $10 thing. Go buy a DBrand skin http://forum.xda-developers.com/showthread.php?t=2095261 they will stick to broken screens and now you can't tell. No fancy pattern but you lost that anyway now.They are pretty thick and the black leather I have feels nice.
I keep thinking about bringing my N4 with mne when I ride but avoid it for this reason. I have hit my thigh on many things, I would rather pop out the SIM and use my HTC desire, but I generaly just ride without a phone or use the Desire as an MP3 player.

@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.

smaghe said:
@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.
Click to expand...
Click to collapse
No one on here knows what Google is going to do even if you repair the phone. Its all just speculation as to what their process is for inspecting RMA'd devices. I believe the back glass runs around $100 and not sure if its an exact copy of the original or not. But if you repairs look original I say RMA it.