Database Users

HTC diagnosed 'Newton Rings' not on warranty

I'm very disappointed about HTC Germany.
Over sudden, my touch screen no longer responded. Device is still under warranty, but HTC refused to repair it w/o charge. They want Euro 178.00 which is unacceptable. I have paid Euro 600.00 for this great device and cannot afford to pay extra 178.
They diagnosed a "Newton Ring" (shadow on the screen).
I have sent them a complaint, but they insist on not repairing it under warranty.
Does anybody have experienced such behavior of HTC before or had a similar problem (Newton Ring) and got it solved under warranty?

hi,
i have the same problem. yesterday i got a letter with the invoice (178,-€)!
i dont know what to do!
i m very disapointed.
g
f

I gave up
I finaly gave up and paid. Better than having a piece of junk.
I immediately flashed it with Dutty 6.5 Muchos and I'm now very happy with the performance:
No more freezes, Battery lasts much longer now.
After I have protested, they stated that they will re-consider and provide me with an answer the next few days. One week later I received a letter explaining that this damage was caused by too much pressure on the screen.
I was always carrying it in by back pocket. I sure will change my behavior now.
But like I mentioned before, I'm very impressed by the new ROM - much better than the original shipped ROM.

what is the newton ring. I have a small water type mark that comes up now and again if the weather is really hot.
cheers

Newton Ring
As per wikipedia: http://en.wikipedia.org/wiki/Newton's_rings
Its very technical, however in my case it was a damage below the top layer of the screen. I could not use the touch screen at all. There might be some minor damages of that nature that still give you a chance to get a feed back from your device. - I couldn't. It was a total damage. They had to remove the top layer and re-install a new one.

got the same problem, wont get covered under warranty, and my HD is only couple months old. Any one know how to take front digitizer off?

Since yesterday evening i've got for the 2nd time newton rings on my phone ffs!
The first time the've placed it under warranty, now i'm going to try to get a new phone. I'm sick of it.
It was a newton ring of about 2cm x 3cm. Now it's even worse!
2.5cm x 7.5cm
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*highres picture*
See this URL....
I'll let you know of my findings with HTC

Wow, that looks nasty! I`ll keep my fingers crossed for you!
Keep us posted!

I've had this issue too. I've let the repair center (Arvato Services in Germany) send the unrepaired device back to me and repaired it myself after getting the digitizer on eBay. Unfortunately the display broke when I tried to remove it from the front cover (to attach the new digitizer), so I had to get another display on eBay too.

hmm to bad
But it looks like HTC is going to repair my blackstone under warranty
Got an email back from them this afternoon. I'm going to call them tomorrow.
I'll keep it updated!

if they dont do it under warrenty y not just replace the screen and digitizer yourself.

r8zer said:
if they dont do it under warrenty y not just replace the screen and digitizer yourself.
Click to expand...
Click to collapse
Now the're still repairing under warranty... read my posts....

I've had contact with HTC customer support today, the're going to pickup my blackstone tomorrow and repair it. As long at is isn't heavily scratched (it isn't) it's going to be repaired under warranty

I had it with my first blackstone, and HTC said it wasn't covered by warranty claiming I had used too much pressure on the screen, offering to charge me an extautionate amount to repair it.
I looked online an it appears to be common amongst HTC phones, possibly due to it over heating by being used when charging (ie using Tom Tom in the car) causing the screen to warp.
Some people have had it replaced under warranty in other countries, but HTC in the UK were adamant that it was my fault.
I've used PDAs for the past 7 years, so I know how to be careful with them. I never put things in my back pocket anyway, only in my front pocket, display against my leg, taking it out if I sit down and never putting anything else in the same pocket. I never dropped it, used my fingers rather than the stylus (as I've had the stylus scratch the screens on my previous PDAs after years of use) so nothing hard against the screen.
The only thing I have done is use Tom Tom in the car while charging in the blackstone specific cradle, which makes the phone get rather warm.
The Newton ring only showed up under fluorescent light.
HTC service desk were less than useful, they didn't bother to contact me to say they wanted to charge me, and their use of english on the phone was very poor.
I'd got the phone through the Carphone Warehouse, so took it back to them to see if they'd repair it under warranty. The phone was also having radio problems, I could be 300 yards line of sight from a network mast and not be able to make a call even though several bars were showing. It would flip between gprs and edge, HDSPA would normally be fine, but in places where other phones had full bars, mine would often have none.
They sent it to HTC who returned it saying "No fault found"
Absolutely useless.
Thankfully I had insurance so claimed on that (£30 being a heck of a lot more reasonable than £176) and got a new phone the next day.
If I hadn't had insurance, I'd have taken HTC to trading standards.
Great product, terrible company.

Yesterday i've got my blackstone back from repaire service. It's repaired under warranty, and i've got a new screen for de second time.
I've order a case to put my blackstone in to protect it... let's hope that will keep the newtonrings away!

Very easy, in Europe due to a directive which has been transposed into national laws, your vendor gives you 2 years legal guarantee (unless you bought it from a private non-merchant person). So, HTC does not have to do the repairs for free for you but your vendor has got to come up for it. It's as easy as 1 2 3. Turn against the vendor, not HTC.
Where I live, they have 1 month time to repair it, otherwise you can return the rest of the accessories (cables, CD, etc. which came with the product) to your vendor, who must then give a full refund on the original price. That's even easier during the 1st 6 months after sale. So, check out your legal situation first before paying sth. In case of doubt, counsel at the local consumer union.

This is why I only get contracts directly through the phone operator and not through a vendor like phones4u / carphone warehouse and always get insurance.
I had umpteen sony ericssons replaced under warranty with orange and they simply send a handset out within 24 hours no questions via courier. Under waranty the excess on insurance is waivered but it jsut means you don't have to wait up to a month for a replacement.
Also had to claim on insurance for a broken digitizer and that was again sent out within 24 hours.

HTC USA wont repair my HD's Newton Ring under warranty. They want $546 !!!

And again... for the 3th ****ing time, i've got newton rings :/
a specialist is going to take a look at it... It will also be fixed under warranty offcourse...
Next time i'm getting a new one. ffs!

Unlucky mun... i'd be furious.
Happening in the space of two weeks can't be neglect so i'd demand replacement phone.

Clean the DUST out from under the Screen! UPDATED W/ PICS

For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
*******UPDATE*******
Alright folks - I took the time out of my day to open my Nexus One and clean off the dust underneath the screen. I took pictures. Here is my assessment after completing this daunting task.
PROS
-NO MORE DUST!!!!!!
-NOOOOOOOOOOOOO MORE DUSSSSSSSSSSSSSSSST!!!!
CONS
-Takes a lot of time (2.5 hours)
-There is now a smear on the bottom of the screen now - it can only be seen in direct sunlight
-Putting it back together is an ASS-PAIN. Such a pain in fact, by the time I was finished there were still 2 screws left, and 3 weird rubbery pieces that I left out.
The phone is back together and in excellent working shape
All in all, only do this if you have the amount of dust under your screen like I did. I am happy with the results but I think I want a BRAND NEW PHONE. Oh well.. Enjoy the pics.
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jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?

Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it

wesbalmer said:
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?
Click to expand...
Click to collapse
Yes, of course I'll take pictures of the dust BEFORE I disassemble the device. And then I'll take the AFTER pictures when it's reassembled.

Clarkster said:
Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it
Click to expand...
Click to collapse
Awesome tip! Thanks.

yeah i cant stress enough to make sure you do this in a claean environment. i tried doing this with my nokia e71, and i never could get the screen lcd clean no matter what i tried! as i put it back together, little particles would just gravitate to it no matter what. i would wipe and try to quickly put it together, more dust. tried again, more dust. over and over.
here at work we have cleanrooms at a extremely high rating. if only i could use them to disassemble my smartphone.

Subscribed!
Eager to see what sort of luck you have

good luck, also would like to see pictures and hear you findings and the tough parts to tear down.

how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
if you get a nexus just press down on the bottom by the capacitive buttons. If the screen creaks or feels like it gives just follow what Uansari1 did and heat it with a hair dryer for a few seconds from like 5in. away and the press firmly around the screen. It will help to reseal.

oaky thanks ill keep that in mind
so its a pretty common problem then?

it was for the launch nexus', im sure (hopefully) they have it all sorted out by now.

jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.

k20a1 said:
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
i dont think it was a common problem at all. but then i have seen threads with many people havng this issue. so far my nexus has not had this issue at all and its over 3 months old. so i dont know. but i DO know that if you look in the iphone forums, dust under the screen threads are all over there too. even windows mobile forums have the same threads. so it seems like its a problem with most touch screen phones.

futango said:
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.
Click to expand...
Click to collapse
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.

jagjr86 said:
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.
Click to expand...
Click to collapse
Nah. Theres alredy a big thread about this. They do put a $530 hold on your CC. But the hold is gone once they receive the phone. If they WANT to charge you the its usually a $28 repair fee or you have a choice of sending back the replacement phone.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust

Re: Clean the DUST out from under the Screen!
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
I have my nexus for 3 months and there no dust under the screen. I have also a hero for 9 months and no dust there also. I saw the threads to maybe people work in dusty places or they have a loot of dust in their pockets
-------------------------------------
Sent via the XDA Tapatalk App

If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.

uansari1 said:
If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.
Click to expand...
Click to collapse
I will have to do this when I get my replacement N1 from HTC. I didnt do it with the first replacement and now theres just after 4 weeks of use.

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
I have been selling a couple a week at the cell phone store I work for, and haven't seen this on a single one of those. I would say all in all, I have sold about 20 Nexus One now.
Personally, I think the issue goes back to these shipping out during January during the coldest period of the winter, even having freezing temps all the way into Texas... I suspect that that phones got cold enough that through contraction and added brittleness of the adhesive in a cold state, the seal broke.

Quick disassembly and potential touch unresponsive fix thread.

My Xoom has been rather unfortunate since I got it. I take it with me everywhere and that includes when I go out drinking with friends... It's taken many a fall. This has shown me what I deem a rather major flaw in the Xoom's design, internally. Allow me to demonstrate:
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What you'll need to start... Pardon the crapola pics, I took more than this but the SD card on my Droid is going caput so most of them are just empty jpgs... Luckily the ones I salvaged were able to show the general idea. Anyways. The bit you'll use to take the back shell off is a T-5. The one I have is a T-5H but you don't need one of those, these screws don't have a pin in the middle. That's just for the first 2 screws and the screws that hold the plastic half on, you'll need a T-6 for every other screw in the Xoom. You'll also want some kind of sturdy plastic shims, I used clippings from an old debit card. The tool kit I have pictured can be bought at an auto parts store(I think I picked it up at O'reilly's).
Unscrew the 2 screws that hold the USB/HDMI/charging plate on, this will come off. Keep your screws in a secure location so you don't lose them!
That's what it looks like without the cover.
From here, slide the back cover down, you'll notice it stops at a certain point, just enough to expose the expansion card Moto will replace for the 4G upgrade. They've made this thing super easy to upgrade in the future. Slide the cover back towards closed just a tiny bit so the clips aren't resting on the stop.
Slide those 2 pieces of plastic into the grooves, as illustrated, until you can't push them in any further, you've disengaged the stops, now, with the plastic still there, slide the cover the rest of the way off.
Here's where my SD card crapped out but it's no big deal. Moving...
The touchscreen controller is located in the lower right hand corner of the Xoom if you're looking at it from the back. As you can see, mine is dislodged and there's nothing actually securing it inside the Xoom besides double stick tape. The Xoom has like 57 screws inside it and they couldn't screw the touchscreen controller down with even one? No, it's got an adhesive on the back and then it's just pressed onto the metal frame... Not secure in the slightest, even a slight drop can dislodge it. I've already tried to use a better double stick tape, but that came undone, hence I'm doing this write-up.
This is my new solution, using a thin piece of foam doubled over itself. It's about a 2" by 2" square, maybe 1/8" thick or so, couldn't tell you where I got it, I just had it laying around. From here, with it sitting there, it's kind of tricky to get the Xoom back together, what I did was start lining up the back cover with the foam squished down against the touchscreen controller, then slid the cover back to its fully closed position. My foam happened to stay in place during all of this. It may not be that easy for others, YMMV.
So I boot up my Xoom, test it out, touch works again.
I'm still not certain I'm going to stay with this solution but we'll see. For now it's working perfectly. Even exchanging your Xoom for a new one isn't going to resolve this until Motorola actually resolves it themselves, which I doubt they will. Hope this was helpful, I'm not interested in getting into the gory details of full disassembly, that's beyond my pay grade.
I also just realized this solved the problem I was having with the right half of my screen thinking any kind of touch was a multitouch and pinch-zooming constantly. Win.

Fixed images, messed up the numbering when I posted.

Good, good stuff. Thanks for the write-up - these are the threads that used to differentiate xda from the hoards of other android forums.
Sent from my Xoom using XDA App

8 days later and not a single issue with touch on my Xoom.

Bump, Xoom still working great.

Elysian893 said:
Bump, Xoom still working great.
Click to expand...
Click to collapse
Good to hear it..you've gone where no man has gone before...

Awesome! Thanks for the information. I'll be sure to fix this once my touch screen stops working.

I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!

No need to be rude. Sometimes devices take falls. You gonna tell everyone not to let their kid watch cartoons on it?

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
....My Xoom is pretty much brand new and has a touchscreen problem.

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
I he was just being funny. I laughed.

So I got the cover off, got some foam in there
but I can't get the cover all the way on... its hairline just about to close up but Im afraid to use pressure
too much foam?
quick edit:
It was a slot on the bottom i kept hitting, i got it back on!
Will update with results tomorrow
edit2: most definitely still having the same problem after adding some foam to press down on that touch panel controller. Took me like 10 tries just to unlock the damn thing
WTF MOTOROLA !...anyone have any other suggestions? this is really pissing me off now.
edit3; so I took a deep breath and decided to investigate more... I have it open again, and holding down the actual connector seems to be improving the situation GREATLY. Im going to shift the foam from the controller to the connector and close it back up, and try again

Great thread. An idea of paint the back cover (white spray) are growing in my mind.

Hello,
I just wanted to share my solution for the unresponsive screen issue with the Motorola Xoom device:
reddit.com/r/xoom/comments/sytk0
I hope this helps anyone having a similar issue. Thank you.

Man i must say ur a brave heart...i cant even think of letting mine fall...seems kinda fragile....plus all the drop test videos screw around with your head
Sent from my MZ601 using XDA

thanks for this tip, i know how to dissasemble my xoom now! lol

Nice post. I'm having exactly the same problem and it's very easy to see reports for this same issue all around. Crappy Moto! This is the first "how to" post on this issue. Thanks a lot. I'll give it a try. put
EDIT: Following your "how to", I did exactly the same you did. The touch controller was a bit loose so I tight it with a small piece of foam. The hard part was putting the case back in place with the foam inside, but with a bit of patience I could eventually close the whole thing and now it's working again. Will see until when. Probably this device is one within many that fits in the planned obsolescence industry standard. FKU Mr. Bernard London.
EDIT 2: I actually have a big compulsion on acquiring new geeky stuff, but I hate to spend money because this is the industry standard. I hate to buy crap, and if I want to, I'll buy chinese stuff from Deal Extreme. Paying hundreds of dollars in goods from a well established and named company should be a warrant, at least, that it was built to last!
EDIT 3: I'l be moving soon to a Sammy Note 10.1. Hopefully not based on the planned obsolescence of the Xoom, but because I want it to!
EDIT 4: My XOOM "caput" for good. As I said before, I'm on Sammy note 10.1 and the XOOM will eventually go to repair.
Sent from my GT-N7100 using Tapatalk 2

Got my Xoom back, and it's great. Even after rooting, re flashing, opening, messing around, it was fixed for free, under warranty. It seems Motorola knows they have a case of premature obsolescence in this case.
Sent from my GT-N8000 using Tapatalk HD

Moisture under screen

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Okay, so my friend had purchased a 32GB Metalic Grey and has the same issue. We're returning today.
What a pain in the ass it was to grab that pic...

wesbalmer said:
PSA. My first tab had water under the screen that only showed up under direct sunlight. Check yours, I had to return my tab today and grabbed the last one in stock.
Click to expand...
Click to collapse
I don't think what you saw was moisture. It is "liquid" part of the LCD tech. I had it on my tab in one small spot that will only show up when you depress it.
My latest exchanged Tab does not have it.
sent from an android device

I believe I had the same thing... Right in the middle it looked like if u would push a TV screen in. it had that kinda mark on mine. And on top of that I ordered the grey back and they gave me the white one... So I returned it
Sent from my PC36100 using XDA Premium App

Would you all consider the screen defective then? I thought if it were moisture I should exchange it before it caused harm.

Moisture Under Screen
Glad i found this post. I have the same issue. I also wonder if its a defect/should be replaced or whethe iits likely to "evaporate" or worsen over time.

SenatorKen said:
Glad i found this post. I have the same issue. I also wonder if its a defect/should be replaced or whethe iits likely to "evaporate" or worsen over time.
Click to expand...
Click to collapse
I took it in, and after geek squad "checked it over" the super isle that was there said she was glad that I brought it back, to prevent any further damage

thanks, saw other thread on 'build quality issue', and seeing he had three bad, with dead pixels a nd/or dust under the screen, was wondering if i may get a worse one. Guess ill call to find one and inspect new one in store.

Any pics of this issue guys?

Interested in seeing a picture as well. Would guide me in what you look for.

akarol said:
Interested in seeing a picture as well. Would guide me in what you look for.
Click to expand...
Click to collapse
Mine does as well. I don't have a picture of it from the Tab, but here is a link shows the same issue on older Touch Pro 2. I looked up since I returned my two touch pro 2s due to the same issue. and Now on Tab
touch pro 2 screen issue

I actually didn't grab a photo before I returned it. Hold it at verying angles in direct sunlight, it would literally look like liquid pressed between the digitizer and LCD panel, very squishy and maluable.

Mine seems marginal, first showed up on third day after trying on a belkin case (snug fit), only a 2" x 1/2" area. Spot was still there several hours, then disappeared when i pressed in slightly on outer sides of tab. Couldnt reproduce at geeksquad's (rep tried to say normal due to its tech). Bought a belkin case afterward (thought squeezing the tab into old leather ipad case might have contrib'd to problem). Well, after inserting into belkin slim profile case, moisture spot reappeared, maybe 3" x 3/4". this morning it's gone again.

When I first took off the protective coating out of the box I had the same issue. It was like there was liquid between two screens, right in the middle. I could push near the spot and could "spread" the spot but when i stopped pushing it went back. It wasn't really visible when the screen was on.
I was going to return it just to be safe, but I left for a few hours and when I came back the spot was gone. It hasn't returned since (although its only been 5 days).
Update:
Spot came back on Tuesday night, then went away again, but I decided to be safe and took it back to best buy. I exchanged it, and noticed what looked like a piece of dust under the glass on the next one (not a dead pixel, but just a pixel size white speck) so I took it back again, and when I was returning it the sales person noticed "liquid" on this one as well. She said when they were examining the other one the figured out it happened when you apply pressure in a certain way, sometimes squeezing the sides together long ways, or just pressing hard on the glass. Its definitely the glass coming into contact with the screen. It comes and goes and doesn't seem to really affect anything, just depends on where and how hard you are pushing on the tablet. They also said some tablets appeared more susceptible to it than others, I guess it's just a consequence of having the tablet be so thin.
Anyway the third one I got also had a speck of dust under the screen, so they think it may have been a bad batch. The sales associate actually said "maybe someone in the assembly room had dandruff" ha! I'm keeping the 3rd one for now, I'll probably go exchange it again when they get a new shipment as they didn't have any more yesterday.

mastermayhem said:
When I first took off the protective coating out of the box I had the same issue. It was like there was liquid between two screens, right in the middle. I could push near the spot and could "spread" the spot but when i stopped pushing it went back. It wasn't really visible when the screen was on.
I was going to return it just to be safe, but I left for a few hours and when I came back the spot was gone. It hasn't returned since (although its only been 5 days).
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i had the exact same thing happen to me , it was there in the evening next day morning it had disappeared. Just to be safe i have ordered for an replacement .

I had this on my I/O model, along with the screen separating from the top left & right corners.
Samsung replaced it and there have been no issues with my replacement model.

SenatorKen said:
Mine seems marginal, first showed up on third day after trying on a belkin case (snug fit), only a 2" x 1/2" area. Spot was still there several hours, then disappeared when i pressed in slightly on outer sides of tab. Couldnt reproduce at geeksquad's (rep tried to say normal due to its tech). Bought a belkin case afterward (thought squeezing the tab into old leather ipad case might have contrib'd to problem). Well, after inserting into belkin slim profile case, moisture spot reappeared, maybe 3" x 3/4". this morning it's gone again.
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Issue returned, spoke with geek squad, the 32GB is out of stock, but will exchange when they come in.

Hey guys...new here but I got my Tab on Friday and almost immediately noticed the "oil slick" issue under the screen. It would appear when I touched that part of the screen but went away when left alone. I contacted Samsung Support on Friday via chat and the guy said the problem hadn't been reported and that it would go away.
Unfortunately after a couple days, it was taking longer to go away so I contacted Samsung again. They offered to repair it, but I wanted a new one so I returned it and ordered another one. I took a couple pics but I'm apparently not allowed to link them yet.

rjohmit said:
Hey guys...new here but I got my Tab on Friday and almost immediately noticed the "oil slick" issue under the screen. It would appear when I touched that part of the screen but went away when left alone. I contacted Samsung Support on Friday via chat and the guy said the problem hadn't been reported and that it would go away.
Unfortunately after a couple days, it was taking longer to go away so I contacted Samsung again. They offered to repair it, but I wanted a new one so I returned it and ordered another one. I took a couple pics but I'm apparently not allowed to link them yet.
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pm me the link and i'll link them for you.
here it is...
http://api.viglink.com/api/click?fo...ww.everylastcrumb.com/rick/i...ab_screen1.jpg
http://api.viglink.com/api/click?fo...ww.everylastcrumb.com/rick/i...ab_screen2.jpg

Whoa, that is not good. Going to check mine right now. I noticed it when i accidentally press down too hard on the screen but those spots go away immediately.

anilkuj said:
i had the exact same thing happen to me , it was there in the evening next day morning it had disappeared. Just to be safe i have ordered for an replacement .
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my replacement came in today but it had a locked bootloader , now i am confused
i definitely want to keep the unlocked bootloader one now that the moisture issue has disappeared , hope that it stays that way.

This is how asus "fixed" my keyboard

Just received my keyboard back from RMA, and this is how it looks:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
In case you are wondering, the box was in perfect condition. I am very, very angry right now and this was probably the last piece of hardware I bought from asus! Waiting a long time for spare parts for the repair, and then have the nerve to destroy my keyboard and just ship it back to me in this state! I can't even hook up the power plug anymore, so I suppose the drain issue is solved for me!
Update (14/09/2011): Today I finally received my dock back from asus. It once again spent a long time from home, due to asus miscommunication; I first had to wait a week for a response from asus on the damage, then after some hammering I could send it in for a free repair. Then after a week of "waiting for customer", they phoned me again asking for more pictures of the shipping box, when in fact the dock was already back at the repair facility... then a day later I got an invoice, asking me to pay 110 euro's for this repair which wasn't under warranty (mind you I can get a new one for less..). So I yet again had to explain, and after that things went smoothly, not counting DHL delivery. So 6-7 weeks after initially shipping it for the drain problem, I finally get to check if that has actually improved.
Needless to say I'm now very hesitant to buy any other asus gadget in the near future, especially because of the other repair damage threads that have popped up in the mean time

Just sent mine in. I took pictures of every side before returning so that they can't tell me it came to them that way. Keep us posted on their response. IMHO that screams new dock overnighted to you. Time to post this on their twitter site and see how long before they delete it.

BS - I'd be on the phone demanding an overnight replacement... don't even talk to the tier 1 people, demand a manager.

how can someone at the repair center send it out like that! Do they really thing the consumer will be like oh well and not complain. This really boggles my mind that they would do that.

Typical Asus repair.
Call them and DEMAND to speak to a manager. Do NOT take no for an answer.
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.

Digiguest said:
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.
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Yes, and this is one of the cases where they owe you a little extra. There should be a few power adapters and a case or two in the box with the replacement.

did you make the call yet??? I wanna know what they had to say

damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up

wow.. now I'm worried. RMAed mine 10 minuites ago..

turbulent28 said:
damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up
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Maybe handling.. but OP said box was not damaged, so it was packed already damaged.
OP: I feel for you! That sucks BIG time!! Good luck getting a replacement!!!
(I'm worried now as I am preparing to ship mine to Asus this week).

I, for one, don't believe this. There's no way they'd ship out a dock in this condition knowingly. It is either a case of damage in shipping (it's quite possible that it could get damaged without visible damage to the box), or a case of an accidental switch with somebody else's damaged dock being returned to them.
Either way, I suggest the OP calms down, then calls and maybe gives whomever he talks to the benefit of the doubt, and an opportunity to fix the problem, rather than automatically assuming they deliberately smashed his dock up out of malice and sent it back to him, which is what the tone of his post would suggest.
And perhaps don't post next time until you've given the company you're slamming *any* opportunity to fix the problem, or even made them aware there's an issue.

Who said they deliberately did it? Nobody but you.
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.

My TF is on my way back now, I hope it doesn't look all busted up like that.

OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo. I could be wrong, like, I have heard of rats living inside keypads, and coming out at night and chewing on computers. Yeah right.
If you contact ASUS directly, they should help you. I am SURE all of us here and on all the other tablet forums will want to know what happens next. Please keep us posted. Good luck.
I am sure hoping you do not need luck to get a replacement dock - it should be automatic.

Subscribed to this thread to know the outcome of this. Looks like the damage is not from shipping en route, but due to the handling of the dock.

ryan stewart said:
Who said they deliberately did it? Nobody but you.
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It was implied in statements such as that Asus "have the nerve to destroy my keyboard" (exact quote).
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.
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You're talking without ANY knowledge of the case. For all you know, the guy didn't pack the thing properly when he shipped it IN to Asus, it was damaged en route to Asus due to his own packaging (and/or on the way back if they reused his provided packaging), and he entirely caused his own problem.
I'm not, incidentally, saying that's what happened -- just that there is not sufficient proof in this thread for anybody except the OP to know what really happened, and it was irresponsible of him to post this thread without giving Asus any opportunity to make right if it *was* their fault. (And having worked in a similar capacity with other companies myself in the past, I don't believe for one second that an Asus employee would knowingly damage the guy's dock and return it without repairing the damage, or not check for damage if they dropped it themselves -- if the damage really happened between being sent in and received back, it's near-guaranteed to have happened during shipping.)
There are far too many people in this forum who, for some reason, believe Asus to be out to get them, and immediately clutch straws on the worst possible conclusion rather than simply giving them an opportunity to work to resolve the problem.

Bob Smith42 said:
OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo.
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From the provided photo, it could not be *less* clear. It looks far more like impact damage to me (fatigued metal, dented around USB port, chipped finish nowhere near the seam between parts).
It would be beyond bizarre to see something like this resulting from an employee opening the case. People trying to get into products at home cause damage, because they don't have the correct tools, don't know where the latches and screws are located and how to get at them, don't have a way to release the latches simultaneously and have to resort to levering or hitting the case to try and release the latches, etc.
Professional service staff don't have any of these issues. We have the correct tools, and for high-volume items like this, we typically have tools specifically made to service the product (for example, a jig that you place the product into which applies the correct pressure at the correct points to release any latches so the case can be dismantled), not only to prevent damage, but also because it saves the employee's valuable time getting cases open so they can do more real work. We also know the locations of the screws and latches etc., and have generally been inside dozens if not hundreds of the things before, so we know precisely how to get a case apart without damage and quickly, even if it's a low-volume item that didn't merit making a specific jig for.
So no, as somebody who's done this work for a living, this doesn't look like damage made trying to enter the case. It looks like damage from a drop, either unprotected, or with insufficient protection.

Are you serious? Look at the damage. Shipping damage doesn't manifest itself as a white glue fingerprint nor does it stress one part of the bezel while leaving the other side completely intact. Notice the thinner strip is bent outwards, not inwards while the other side of the power port is fine. What kind of shipping damage does that? None. You'd have to wedge something in there and turn it to bend the weaker thinner strip outward or you'd have to pull on the weaker thinner strip from the outside with pliers.
Here's my two best bets on how this occurred just to show you how ridiculous that transit damage assertion is:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
This was no shipping damage. If it was shipping damage it would present with a look as if it was slammed on a corner, not as if it was tooled apart.
Either the OP did it, another person did it or a service technician did it. This did not occur in transit, nor did it occur by itself.
You're also being entirely unreasonable to ask him to adopt a calm stance if it was a mistake. Calm would be acceptable if he hadn't paid the exorbitant return shipping fee Asus asks of all returns and if he hadn't waited weeks waiting for parts. Even if you're right and it was an accidental swap, he has a clear right to be ****ing enraged with the level of incompetence that occurred after he sent it to them on his own dime and time.

Tubular said:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
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Lmfao! That is the funniest **** I've read in a while.
Asus Transformer 3.2 pwnd
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Non-asus-bashers also abound in this forum, to keep a proper balance. Lol...