Database Users

Quick disassembly and potential touch unresponsive fix thread.

My Xoom has been rather unfortunate since I got it. I take it with me everywhere and that includes when I go out drinking with friends... It's taken many a fall. This has shown me what I deem a rather major flaw in the Xoom's design, internally. Allow me to demonstrate:
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What you'll need to start... Pardon the crapola pics, I took more than this but the SD card on my Droid is going caput so most of them are just empty jpgs... Luckily the ones I salvaged were able to show the general idea. Anyways. The bit you'll use to take the back shell off is a T-5. The one I have is a T-5H but you don't need one of those, these screws don't have a pin in the middle. That's just for the first 2 screws and the screws that hold the plastic half on, you'll need a T-6 for every other screw in the Xoom. You'll also want some kind of sturdy plastic shims, I used clippings from an old debit card. The tool kit I have pictured can be bought at an auto parts store(I think I picked it up at O'reilly's).
Unscrew the 2 screws that hold the USB/HDMI/charging plate on, this will come off. Keep your screws in a secure location so you don't lose them!
That's what it looks like without the cover.
From here, slide the back cover down, you'll notice it stops at a certain point, just enough to expose the expansion card Moto will replace for the 4G upgrade. They've made this thing super easy to upgrade in the future. Slide the cover back towards closed just a tiny bit so the clips aren't resting on the stop.
Slide those 2 pieces of plastic into the grooves, as illustrated, until you can't push them in any further, you've disengaged the stops, now, with the plastic still there, slide the cover the rest of the way off.
Here's where my SD card crapped out but it's no big deal. Moving...
The touchscreen controller is located in the lower right hand corner of the Xoom if you're looking at it from the back. As you can see, mine is dislodged and there's nothing actually securing it inside the Xoom besides double stick tape. The Xoom has like 57 screws inside it and they couldn't screw the touchscreen controller down with even one? No, it's got an adhesive on the back and then it's just pressed onto the metal frame... Not secure in the slightest, even a slight drop can dislodge it. I've already tried to use a better double stick tape, but that came undone, hence I'm doing this write-up.
This is my new solution, using a thin piece of foam doubled over itself. It's about a 2" by 2" square, maybe 1/8" thick or so, couldn't tell you where I got it, I just had it laying around. From here, with it sitting there, it's kind of tricky to get the Xoom back together, what I did was start lining up the back cover with the foam squished down against the touchscreen controller, then slid the cover back to its fully closed position. My foam happened to stay in place during all of this. It may not be that easy for others, YMMV.
So I boot up my Xoom, test it out, touch works again.
I'm still not certain I'm going to stay with this solution but we'll see. For now it's working perfectly. Even exchanging your Xoom for a new one isn't going to resolve this until Motorola actually resolves it themselves, which I doubt they will. Hope this was helpful, I'm not interested in getting into the gory details of full disassembly, that's beyond my pay grade.
I also just realized this solved the problem I was having with the right half of my screen thinking any kind of touch was a multitouch and pinch-zooming constantly. Win.

Fixed images, messed up the numbering when I posted.

Good, good stuff. Thanks for the write-up - these are the threads that used to differentiate xda from the hoards of other android forums.
Sent from my Xoom using XDA App

8 days later and not a single issue with touch on my Xoom.

Bump, Xoom still working great.

Elysian893 said:
Bump, Xoom still working great.
Click to expand...
Click to collapse
Good to hear it..you've gone where no man has gone before...

Awesome! Thanks for the information. I'll be sure to fix this once my touch screen stops working.

I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!

No need to be rude. Sometimes devices take falls. You gonna tell everyone not to let their kid watch cartoons on it?

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
....My Xoom is pretty much brand new and has a touchscreen problem.

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
I he was just being funny. I laughed.

So I got the cover off, got some foam in there
but I can't get the cover all the way on... its hairline just about to close up but Im afraid to use pressure
too much foam?
quick edit:
It was a slot on the bottom i kept hitting, i got it back on!
Will update with results tomorrow
edit2: most definitely still having the same problem after adding some foam to press down on that touch panel controller. Took me like 10 tries just to unlock the damn thing
WTF MOTOROLA !...anyone have any other suggestions? this is really pissing me off now.
edit3; so I took a deep breath and decided to investigate more... I have it open again, and holding down the actual connector seems to be improving the situation GREATLY. Im going to shift the foam from the controller to the connector and close it back up, and try again

Great thread. An idea of paint the back cover (white spray) are growing in my mind.

Hello,
I just wanted to share my solution for the unresponsive screen issue with the Motorola Xoom device:
reddit.com/r/xoom/comments/sytk0
I hope this helps anyone having a similar issue. Thank you.

Man i must say ur a brave heart...i cant even think of letting mine fall...seems kinda fragile....plus all the drop test videos screw around with your head
Sent from my MZ601 using XDA

thanks for this tip, i know how to dissasemble my xoom now! lol

Nice post. I'm having exactly the same problem and it's very easy to see reports for this same issue all around. Crappy Moto! This is the first "how to" post on this issue. Thanks a lot. I'll give it a try. put
EDIT: Following your "how to", I did exactly the same you did. The touch controller was a bit loose so I tight it with a small piece of foam. The hard part was putting the case back in place with the foam inside, but with a bit of patience I could eventually close the whole thing and now it's working again. Will see until when. Probably this device is one within many that fits in the planned obsolescence industry standard. FKU Mr. Bernard London.
EDIT 2: I actually have a big compulsion on acquiring new geeky stuff, but I hate to spend money because this is the industry standard. I hate to buy crap, and if I want to, I'll buy chinese stuff from Deal Extreme. Paying hundreds of dollars in goods from a well established and named company should be a warrant, at least, that it was built to last!
EDIT 3: I'l be moving soon to a Sammy Note 10.1. Hopefully not based on the planned obsolescence of the Xoom, but because I want it to!
EDIT 4: My XOOM "caput" for good. As I said before, I'm on Sammy note 10.1 and the XOOM will eventually go to repair.
Sent from my GT-N7100 using Tapatalk 2

Got my Xoom back, and it's great. Even after rooting, re flashing, opening, messing around, it was fixed for free, under warranty. It seems Motorola knows they have a case of premature obsolescence in this case.
Sent from my GT-N8000 using Tapatalk HD

Bought used Nexus One. Has ONE spec of dust...

So I found a used Nexus one on craigslist for a great deal and everything works perfectly fine. The previous owner had his email engraved on the phone, but that is not an issue. The screen also has some minor scratches, but none are visible when using it. However, there is one annoying problem. A speck of dust on the bottom left of the phone. I don't know how it possibly could have gotten there.
That is the most annoying part about it. One, white, speck. Should I ask him to take it back, or am I being too picky? Does your N1 have a speck of dust?
Finally, I am worried about how this will affect resale value. I know they are currently going for $200+, but with a speck of dust and an engraved email, I don't know how much it'll be worth.
Should I get a case for the phone?
Thanks.

if that's the only thing, I'd say keep it. The sealing around that area is a problem on (all? most?) N1s. I have quite a lot of dust near that corner (and I've been very careful), if you read around you'll see it's fairly common.
It's even remarkable that it's only one speck of dust enjoy your N1!

I don't have any dust under my screen, but I remember that being a common complaint here during the first few months they were available.
If you want to risk the getting more particles in there you could take it apart using the ifixit guide and hope for the best.

spamlucal said:
if that's the only thing, I'd say keep it. The sealing around that area is a problem on (all? most?) N1s. I have quite a lot of dust near that corner (and I've been very careful), if you read around you'll see it's fairly common.
It's even remarkable that it's only one speck of dust enjoy your N1!
Click to expand...
Click to collapse
Yep, as far as I can tell, the spec of dust, one minor scratch on the back, and the email engraving are the only problems. I really hope that dust particle doesn't multiply.
Does anyone think I should get a case for my new N1, or should I wear it "naked." Finally, as a new person to android, please help me get to know my phone. I want a weather app like in HTC Sense, but I don't want to install weather channel or something. I have the NYtimes widget, so I don't need the default news widget. What other kinds of apps should I have?
Finally, I will probably do a review of the N1, from a person coming from a iPhone 2g. The N1 is blazing FAST!!! The same apps on N1 load in less than 2 seconds, while on the old iphone, it would have taken 15 seconds. Heavy websites like head-fi load in 3 seconds, compared to almost 30seconds on the 2g.
Forgot to say that my phone runs 2.3.4 gingerbread, which the previous owner flashed before he sold it to me.

Run naked!

First thing i did on getting my N1 is get the hairdryer on to it. Warmed the glue behind the screen edges and then push it down to get a better seal.
Obviously a bit late for you now but may help to stop any more dust getting in

if it bothers you I'll take it off your hands for $150.

Scintillation said:
So I found a used Nexus one on craigslist for a great deal and everything works perfectly fine. The previous owner had his email engraved on the phone, but that is not an issue. The screen also has some minor scratches, but none are visible when using it. However, there is one annoying problem. A speck of dust on the bottom left of the phone. I don't know how it possibly could have gotten there.
That is the most annoying part about it. One, white, speck. Should I ask him to take it back, or am I being too picky? Does your N1 have a speck of dust?
Finally, I am worried about how this will affect resale value. I know they are currently going for $200+, but with a speck of dust and an engraved email, I don't know how much it'll be worth.
Should I get a case for the phone?
Thanks.
Click to expand...
Click to collapse
i would like to see some pictures of this speck your talking bout.

SuperDeform said:
i would like to see some pictures of this speck your talking bout.
Click to expand...
Click to collapse
Sure!
Here you are.
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Are you kidding? That's tiny. Keep it!

Scintillation said:
Sure!
Here you are.
Click to expand...
Click to collapse
Why does your phone look exactly like mine !!!!!! I thought my phone was unique >.<
Sent from my Xoom using XDA Premium App

I wonder???
In any case, I just discovered this amazing thing called the "wifi never sleep policy."
So here's the deal. I have no mobile data (shocker!!). That means I shut shut off my data roaming and mobile data settings. Since I am often around wifi, I just use that. I notice that when the phone has been untouched for maybe 20 minutes or so, when my desktop client gets an email, my phone does not. So I looked around, and I found out about the wifi-never sleep policy.
What exactly does this mean? The description says that it will never switch to mobile data, but I have NO mobile data. To have maximum battery life, what should I do? Effectively, if I set to off when screen is off, wouldn't it effectively turn off ALL data (wifi and mobile data, which was never on to begin with).
Also, I could opt for 2g networks only, but I don't know if that's useful.

Still you should set wifi sleep policy to never. Its super efficient even with wifi on.

Scintillation said:
I wonder???
In any case, I just discovered this amazing thing called the "wifi never sleep policy."
So here's the deal. I have no mobile data (shocker!!). That means I shut shut off my data roaming and mobile data settings. Since I am often around wifi, I just use that. I notice that when the phone has been untouched for maybe 20 minutes or so, when my desktop client gets an email, my phone does not. So I looked around, and I found out about the wifi-never sleep policy.
What exactly does this mean? The description says that it will never switch to mobile data, but I have NO mobile data. To have maximum battery life, what should I do? Effectively, if I set to off when screen is off, wouldn't it effectively turn off ALL data (wifi and mobile data, which was never on to begin with).
Also, I could opt for 2g networks only, but I don't know if that's useful.
Click to expand...
Click to collapse
Download juice defender and it will help save battery plus you still get your messages.
Sent from my Xoom using XDA Premium App

I have some dust on the bottom left corner if my screen as well. I wish I knew how to get it out. It's noticeable when there's sun shining on the phone.

I opened to clean my n1 before, but new dust came back two weeks later. Just like I didn't do anything.

I don't have any dust under my screen but i do have one hair under the screen. I leave it there to remind me of the 7 year old sweat shop worker who built my phone in China. I imagine him playfully giggling with the sweatshop child worker seated next to him, then with a firm swat to the back of the head, echoing from the taskmasters whip behind him. Then franticly and quickly pressing the digitizer on my nexus into place. But not soon enough for the single hair to fall down into its final resting place. This single storyless tear , frozen in its technological tomb for eternity .
Lest we forget
Sent from my Nexus One using Tapatalk

Scintillation said:
So I found a used Nexus one on craigslist for a great deal and everything works perfectly fine. The previous owner had his email engraved on the phone, but that is not an issue. The screen also has some minor scratches, but none are visible when using it. However, there is one annoying problem. A speck of dust on the bottom left of the phone. I don't know how it possibly could have gotten there.
That is the most annoying part about it. One, white, speck. Should I ask him to take it back, or am I being too picky? Does your N1 have a speck of dust?
Finally, I am worried about how this will affect resale value. I know they are currently going for $200+, but with a speck of dust and an engraved email, I don't know how much it'll be worth.
Should I get a case for the phone?
Thanks.
Click to expand...
Click to collapse
I'd say keep it too.
I don't know where the previous user engraved his email, but if its on the battery cover, then why don't you get a replacement cover from cnn.cn?
The N1 has been one of the best smartphones I've ever had!
Enjoy it!
Sent from my Atrix using Tapatalk

Get a screen protector. No need for a case.

I'd take it. With mine, i dropped it a few times so I have dings on the darker gray plastic bit but othe than that it's great.
The resale of the phone is probably most affected by the email engraving.
Sent from my Nexus One using XDA Premium App

[Q] Advice needed !

Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
[ EDIT : I had started an RMA for connection dropouts before breaking the phone ]
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.

smaghe said:
Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.
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Looks like pics aren't displaying, so here are the links : hpics.li/19be0a5 & hpics.li/b3341d5
Click to expand...
Click to collapse
If you had bad luck, why is it the responsibility of Google to foot the bill of your bad luck? When did Google enter the business of insurance?
I understand that you're a student, but think about the above. And if the phone truly had substantial drop-out problems, you would have replaced it a long time ago. Your choice to keep the phone suggests that the "problem" is not as dire as you're making it out to be. It's funny how the phone breaks, and suddenly your phone had a "problem" all along that you "lived with".
Repair the phone, sell it off if you want, and disclose that information to your buyer.

Couldn't you call up LG customer care and send it to them to fix it for a cost?
Sent from my Nexus 4 using xda premium

@PoisonWolf
I actually had started an RMA procedure for the network problems ...
@DarkSora
A backplate is an ok cost. Backplate + Display is definitely not worth it...

So you don't think they would notice the damage to the phone once they get it back and not charge you?

The accident is through no fault of Google so they wont repair it for free. Even though you started the RMA procedure, they wont accept a damaged phone like that when you send it them. Most likely the hold they put on your card will actually be what you end up paying.

Under no circumstances should you sell the phone unless you tell the person what happened to it and sell it as-is without trying to fix it yourself. Some people are into fixing phones. Sending it to Google under the assumption that you are trying to fix a different problem so you can get a new phone is just plain dishonest. Karma is real and doesn't let people get away with dishonest actions for very long.
Sent from my Nexus 4 using Xparent Cyan Tapatalk 2

If you can live with the screen issue, fixing the back is a simple $10 thing. Go buy a DBrand skin http://forum.xda-developers.com/showthread.php?t=2095261 they will stick to broken screens and now you can't tell. No fancy pattern but you lost that anyway now.They are pretty thick and the black leather I have feels nice.
I keep thinking about bringing my N4 with mne when I ride but avoid it for this reason. I have hit my thigh on many things, I would rather pop out the SIM and use my HTC desire, but I generaly just ride without a phone or use the Desire as an MP3 player.

@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.

smaghe said:
@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.
Click to expand...
Click to collapse
No one on here knows what Google is going to do even if you repair the phone. Its all just speculation as to what their process is for inspecting RMA'd devices. I believe the back glass runs around $100 and not sure if its an exact copy of the original or not. But if you repairs look original I say RMA it.

My NewEgg Expirience (Bad)

Well I ordered My G-Pad on 12/31/2013 and payed $300 to get it here with free shipping. Arrived today and must Say Im fairly Disappointed. The item came and as most was not sealed but I didn't mind that. It had dust all over the screen and has 2 scratches on it. You would think they would wrap these things up or something. Anyway turned it on an I immediately noticed the light bleed on the screen at the bottom. Immediately decided this one is going back as soon as possible. I also have scuffs on the back of the G Pad even though its supposed to be new. Tired Wiping it of to no avail. Hopefully this doesn't take to long to go back and come back to me its highly annoying. :crying:
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My NewEgg experience has been ruined.
@CuraeL
@RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?

That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad

brewer15650 said:
That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad
Click to expand...
Click to collapse
Yeah I would have ignored the scracthes it's the light bleed that's really bothering me. Yeah the scratches are on the metal on the back not the screen. From what I saw I love it though. Going to request an RMA.
Sent from my SGH-T889 using Tapatalk 2

Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
Yeah just RMA'd it so if the next one is the same I will return and just get it in the store
Sent from my SGH-T889 using Tapatalk 2

Did your charger come wrapped like New? My screen was also dirty and it had a hand print on the back, but it did have the screen protector on it. I have no problem with the screen though, it looks perfect.
Sent from my LG-V500 using Tapatalk

Truthfully that light bleed is dependant on what brightness you are at because if that is on greater than 50% brightness you likely will not notice it on anything but an all black screen in a dark room. Usually in this lighting environment I tend to have brighness down below 20%and light bleed is near invisible
Sent from my SM-N900W8 using Tapatalk

I just looked I Have light bleed also but I think I'm going to just deal with it.
Sent from my LG-V500 using Tapatalk

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust, granted no scratches. The scratches were probably from someone carelessly checking the boxes to check for colors. Pretty annoying, and unacceptable, but I doubt it wasn't new.
Hopefully you get a better screen as far as bleeding goes. It honestly didn't seem as bad as others I've seen, most tablets have some amount of bleeding if you have it in the right light.

Sikkly said:
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust,
Click to expand...
Click to collapse
Eh..
That much dust to flip the cover up and check color
What type of room then are they checking color in? That's a lot of dust to just be flying around..
That's why the best option is for the OP to just pony up, walk into a BestBuy ( if available ) and check the unit immediately onsite.. if after turning it on there is lightbleed beyond what the OP is comfortable with.. he can pick another unit right on the spot and walk out 100% satisfied.. That's what I did. and things work out quite well.

naruto.ninjakid said:
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?
Click to expand...
Click to collapse
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.

CuraeL said:
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.
Click to expand...
Click to collapse
Yes thank you for your input. I RMA'd it today so hopefully will get the new one soon. Once I put a dark wallpaper I could easily see the light bleed so I had to send it in today.
Sent from my SGH-T889 using Tapatalk 2

Thanks guys for all your input I RMA'd the device today so hopefully NewEgg gets it right this time
Sent from my SGH-T889 using Tapatalk 2

FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)

woody1 said:
FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)
Click to expand...
Click to collapse
Yeah I'm willing to give them a second chance. So I opted to get a replacement if that one is also bad I will request a refund.
Sent from my SGH-T889 using Tapatalk 2

That is exactly what mine looked like from newegg, received today. The previous one I had from Best Buy looked the same minus the white dust.

Wow, I would cancel my order immediately and get the Google Play Edition from the Play Store. Mine was in sealed package. Works out of the box very very nice. yes, you will spend a little bit more money but it will be well worth it.
there is little doubt that the one you received was a returned item that had been returned for the same reasons you don't want it.

This is exactly how I received mine too. 2 small scratches on the back plastic and also unsealed, looked like it was opened already.
Didn't have any dust though.. Came from a Belgian online shop Conrad.be
Not gonna bother sending it back though..

Fyi best buy has them for 299 again. I will be going in for a price adjustment!!
Sent from my LG-V500 using xda app-developers app

Update !
They sent out my RMA and I got it today. Unlike others hey didn't learn from me and still sent an unsealed one. Dust was still all over the screen cover lol. There were some smudges again on the back so this must be a manufacturing issue. Plus, I don't want to bother to send it back again and wait another week+. The light bleed seems to me to be less than the first model I had so Im satisfied for now. Thanks Everyone , its a great tablet so jump on it while you can.
@CuraeL @RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297

How to fix HTC One M8 camera issue

My original M8 suffered from the infamous cloudy camera. I got it replaced by T-Mobile, and it's been maybe three months now and the replacement M8 did the same. My buddies M8 started to do the same thing about a month ago, and he used Zaino Wax to buff out the camera cloudyness away.
I noticed yesterday that mine was doing the same thing again when I tried to take a picture and it wasn't focusing. Tried to clean it, and at first I just thought it was dirty. Picture wasn't important, so I ignored it. Then last night I went to get a drink with a buddy of mine, and tried to take a picture, and the camera wasn't focusing. Tried to clean it again, and that's when I noticed the cloudy camera again.
So I woke up this morning, found some turtle wax, put some on a terry cloth, rubbed a little on the lens, let it dry for a couple of minutes, and then buffed it off. Sure enough, it started to take some of the cloudyness away. So I did it again about three more times, and now the cloudyness is down to the edges. I was excited that it worked, that I ran over to my laptop to make this thread.
I was thinking about getting another replacement, but this is a better alternative for me. I don't want to be setting up my phone all over again every few months for the same issue.
This is what I used.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I found the Mr. Clean Magic eraser to work very well too. I actually prefer the eraser because there is no risk of water getting under the lens. You squeeze it all out before rubbing

Toothpaste works too. I just put a dab on the end of my finger and rubbed the lens in a circular motion for a bit. Cleared up all but the edges which don't seem to bother anything. My guess is if I used a Q-Tip instead of my fat finger I could get the edges clean too.

I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app

clax6 said:
I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I followed a guide and used a tiny amount of Brasso on the end of a cotton bud, it's like the phone's brand new again. Like you, I'm concerned I've removed something which should be there but the camera was unusable prior to doing this. Mine was bought in April, has been in a case, screen protector applied since day 1, handled with constant, real care but the scratches on the lens were something else!
Pictures of the lens pre clean here and also 3 very quick shots from the phone pre and 3 post clean... Was in a rush so had no artistic quality to them whatsoever!
https://www.flickr.com/photos/[email protected]/sets/72157645558003205/

HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back

mwatson said:
HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back
Click to expand...
Click to collapse
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...

smudgelab said:
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...
Click to expand...
Click to collapse
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!

i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
That's the video I watched and got the idea from prior to doing mine.So far... so good but it's only been a day, see how the lens holds up after prolonged "quick rub before the shot" with shirts, jumpers, sleeves, all the normal day to day stuff.

You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.

Great! Thanks for the fix. I just tested out the wax thing and it worked perfectly !

Toothpaste is the best solution, I tried and is like new!
Sent from my HTC One_M8 using XDA Free mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.

HtcOneJon said:
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.
Click to expand...
Click to collapse
The Purple/Pink tint issue was the likely BIGGEST camera fiasco the mobile industry has ever seen, and it cost HTC tons of money and hurt their reputation badly. You can find countless threads here and elsewhere about it
And then they completely drop the ball on the NEW phone and allow another camera issue?? If it were a "minor" issue, they wouldn't be taking them back for repair no questions asked.
It's obviously a widespread debacle, and not only that - they should have listened to the previous One (M7) owners as they had an issue with the CHEAP camera glass cover on the M7 which cracked for NO reason at all and was easily scratched.
Choosing to ignore that issue and causing themselves another heartache on their flagship phone is idiocy IMO. What would you call it?

What if i cant that in my area do i can use my own
Just kidding mate :good::good: Thanks for the idea

mwatson said:
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!
Click to expand...
Click to collapse
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..

bit1 said:
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..
Click to expand...
Click to collapse
If you call and complain and talk to a supervisor they will do it for free and expedite.

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
Try with a pencil eraser..
Sent from my HTC One X+ using XDA Premium 4 mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
Auto reboot and connectivity issue?
I use until now never face either.