Database Users

Will they Replace my fone

Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF

The pink sticker indicates water damage so if you try to exchange it they will most likely charge you an out of warranty fee.

Water damage will screw you no matter what... so next time you decide to take your phone for a swim... its probably not a good idea
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lol you and yo pixs duprade ok thx for the fast reply i had that problem before but i never took my fone by water. well not the back of my fone. i know the battery never been wet. u think i can put the sticker from my dash on my wing??????? and wat that void mean by the camera lens. am i screw?!?! i have that 5.99 insurance but i refuse to pay 110 when i only pay 100 and i haven't been "jack" yet. i am tired of people tlk about the outside when the software on it is so bomb

well, I guess you can try to switch the little stickers and see if you can get that to work. I'm sure alot of us will be interested to know if that works.\
I've dropped phones into toilets more than once, pools... i've also been pushed into pools with my phone on me, and I've also fallen into lakes and the ocean with the phone in my pocket.
I ended up having to buy a new one everytime... so if that works out for you, I'm sure alot of people would be interested in knowing how to get around that water damage sticker.
Water damage is like automatic denial of anything by customer service... so if you can get around that, maybe you'll have luck replacing it. Let us know what happens.

No they examine the phones when you ship your old one back and most of the time they still catch the water damage and charge your account. They refurbish the salvageable ones and pass them back out to customers who have not voided their warranty. I used to work for one of the retail stores and I've seen people try everything from peeling off the sticker to claiming it was only from humidity on a tropical vacation. Best thing ever though was a guy who thought his phone was waterproof because it was yellow. I'm not even kidding. Gotta love the Nextel customers haha.

well there no water damage so i think i can get away, but their wasn't a sticker on my dash so i have to find another. I was told by a pda rep who seem so amazed by me living in los angeles (that another story) that he will put notion so i won*t have to worry lol. I kno about nextel lol when i had a side job working for a retail store. they have strict rule. i mean we could lose our jobs if we give user extra ringtones. but that was about 3 or 4 yr ago. anyway i am sure i will get a new fone. But no one have a sucess story????? anyway i keep everyone updated!!!!
edit: the yellow and black rugged nextel is not waterproof????? lol

Well yeah some people have gotten away with it. I did say "most". It's just luck though, whether they determine it do be under warranty or customer damaged. If the sticker is pink though some kind of moisture had to have come into contact with it. The sticker itself doesn't really matter, not all phones even have them. They look inside the phone and can tell if it's been exposed to liquid. Now if it's just barely pink and you maybe just splashed a bit once and no moisture really got inside the phone you might get away with it. This is all T-Mobile info by the way, I never worked for Nextel, that story was courtesy of one of my co-worker's previous jobs.

90% of phones have a water damage indicator sticker inside the phone. It's very rare the outer one is tripped and the inner one isn't.
There's absolutely no way to tell what actually triggered the sticker (was it thrown into a pool, or just taken into a cool house from being outside in the heat?) and there's no way to know if water damage is responsible for a phone acting up, so they simply void the warranty on any phone that's had it's sticker tripped. This comes direct from the phone manufacturer, btw, not the carrier.
I don't know T-Mobile's policies exactly, but with Verizon if you somehow manage to get a water damaged phone (or one with a tripped indicator) exchanged under warranty, they will bill you the full retail price of a brand-new phone for your refurb. So you might want to think twice about trying to sucker a store rep.
$110 insurance deductable is a lot better then a $400 charge on your next phone bill!

lose the phone then

hello?
t-mobile??
yes... someone stole my phone...

and then they gave it back but i think they dropped it in a toilet...

lol i think i am screw

aron4588 said:
Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF
Click to expand...
Click to collapse
With all the above- you will be charged a OOW fee (out of warranty). For T-Mo it should be $100
If they don't (which is highly unlikely) you are a very lucky man/woman. You and me need to go to the track..
About 6-8 months ago I sent in a (perfect) phone that had a earpiece speaker going bad. -Stupid me could have fixed it for about $10... Sent it in under "warranty" to T-Mo and was hit up with a $100 OOW fee.
Stickers were WHITE- ALL of them... (There are stickers INSIDE the phone as well) I know this as I had it apart... Took pics... Thing is I can't tell T-Mo that as opening the unit would officially void the warranty as well.
Don't have kids- always retain possession of the phone, and have never dunked it in water. In addtion I sheild it from the rain- protect from temp changes... In other words "baby" the phone to the 9th degree...
Best of luck to you- but at the least you're looking at a $100 OOW fee- if phone is in warranty.
So far as claiming it lost or stolen- when it is NOT... Alot of times you will be required to fill out a police report- and the cops /judges aren't "cool" with filing false reports... Besides that there is something called karma to consider..You fill a false report- next day something bad happens..
.

just a little update i got my new wing and it been around two week and no letter or fees...
here wat i did
1 call them about a frezzeing problem and call keep going and i can*t end the call which is true..
2 the nice dude put all the noation
3 i told him that that the sticker was white but it was falling off cuz it slide against the battery. he look at his wing and notice that also
3 he put a little note to the warehouse about the sticker, so dnt mark me down
4 i removed the sticker
5 my fone come
6 i put a note in the box stating the man on the fone said tell u that the sticker was falling off and provided my email
7 after two week i post a update on these forums
8 since my fone was never around water i doubt it will never charge me
9 i jump around like a little kid
10 i buy a sidekick lx
11i request a developer key
12 sorry getting off topic.. that basiclly now it all went down... my fone never had real water damage accept for a little peice of cotton that lie on me... but if they do charge me i have the money ready
no i am not lucky just special

.
aron4588,
The charge may come in the next billing cycle.
On the nice dude noting "pinkish" sticker coming off. It is common practice for persons who have heard the sticker is supposed to be white, to remove the sticker if it's not.
The refurb center has the last word- if they say water damaged, etc- you get charged...
Best of luck to ya... if you don't get charged you and me need to go to the track ... You pick a couple of horses /dogs for me.
.

ive sent my phone back at least 10 times while it was still under warrenty to get the "best" refurbished phone they would send me. the first one had radio problems, dropped calls, things like that. they sent one every time, though with some, if little hassle. some of the phones they sent couldnt be clocked over passed 260 so i kept sending them back. got the one i wanted. all good
running touch it
overclocked at 273

Quick disassembly and potential touch unresponsive fix thread.

My Xoom has been rather unfortunate since I got it. I take it with me everywhere and that includes when I go out drinking with friends... It's taken many a fall. This has shown me what I deem a rather major flaw in the Xoom's design, internally. Allow me to demonstrate:
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What you'll need to start... Pardon the crapola pics, I took more than this but the SD card on my Droid is going caput so most of them are just empty jpgs... Luckily the ones I salvaged were able to show the general idea. Anyways. The bit you'll use to take the back shell off is a T-5. The one I have is a T-5H but you don't need one of those, these screws don't have a pin in the middle. That's just for the first 2 screws and the screws that hold the plastic half on, you'll need a T-6 for every other screw in the Xoom. You'll also want some kind of sturdy plastic shims, I used clippings from an old debit card. The tool kit I have pictured can be bought at an auto parts store(I think I picked it up at O'reilly's).
Unscrew the 2 screws that hold the USB/HDMI/charging plate on, this will come off. Keep your screws in a secure location so you don't lose them!
That's what it looks like without the cover.
From here, slide the back cover down, you'll notice it stops at a certain point, just enough to expose the expansion card Moto will replace for the 4G upgrade. They've made this thing super easy to upgrade in the future. Slide the cover back towards closed just a tiny bit so the clips aren't resting on the stop.
Slide those 2 pieces of plastic into the grooves, as illustrated, until you can't push them in any further, you've disengaged the stops, now, with the plastic still there, slide the cover the rest of the way off.
Here's where my SD card crapped out but it's no big deal. Moving...
The touchscreen controller is located in the lower right hand corner of the Xoom if you're looking at it from the back. As you can see, mine is dislodged and there's nothing actually securing it inside the Xoom besides double stick tape. The Xoom has like 57 screws inside it and they couldn't screw the touchscreen controller down with even one? No, it's got an adhesive on the back and then it's just pressed onto the metal frame... Not secure in the slightest, even a slight drop can dislodge it. I've already tried to use a better double stick tape, but that came undone, hence I'm doing this write-up.
This is my new solution, using a thin piece of foam doubled over itself. It's about a 2" by 2" square, maybe 1/8" thick or so, couldn't tell you where I got it, I just had it laying around. From here, with it sitting there, it's kind of tricky to get the Xoom back together, what I did was start lining up the back cover with the foam squished down against the touchscreen controller, then slid the cover back to its fully closed position. My foam happened to stay in place during all of this. It may not be that easy for others, YMMV.
So I boot up my Xoom, test it out, touch works again.
I'm still not certain I'm going to stay with this solution but we'll see. For now it's working perfectly. Even exchanging your Xoom for a new one isn't going to resolve this until Motorola actually resolves it themselves, which I doubt they will. Hope this was helpful, I'm not interested in getting into the gory details of full disassembly, that's beyond my pay grade.
I also just realized this solved the problem I was having with the right half of my screen thinking any kind of touch was a multitouch and pinch-zooming constantly. Win.

Fixed images, messed up the numbering when I posted.

Good, good stuff. Thanks for the write-up - these are the threads that used to differentiate xda from the hoards of other android forums.
Sent from my Xoom using XDA App

8 days later and not a single issue with touch on my Xoom.

Bump, Xoom still working great.

Elysian893 said:
Bump, Xoom still working great.
Click to expand...
Click to collapse
Good to hear it..you've gone where no man has gone before...

Awesome! Thanks for the information. I'll be sure to fix this once my touch screen stops working.

I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!

No need to be rude. Sometimes devices take falls. You gonna tell everyone not to let their kid watch cartoons on it?

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
....My Xoom is pretty much brand new and has a touchscreen problem.

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
I he was just being funny. I laughed.

So I got the cover off, got some foam in there
but I can't get the cover all the way on... its hairline just about to close up but Im afraid to use pressure
too much foam?
quick edit:
It was a slot on the bottom i kept hitting, i got it back on!
Will update with results tomorrow
edit2: most definitely still having the same problem after adding some foam to press down on that touch panel controller. Took me like 10 tries just to unlock the damn thing
WTF MOTOROLA !...anyone have any other suggestions? this is really pissing me off now.
edit3; so I took a deep breath and decided to investigate more... I have it open again, and holding down the actual connector seems to be improving the situation GREATLY. Im going to shift the foam from the controller to the connector and close it back up, and try again

Great thread. An idea of paint the back cover (white spray) are growing in my mind.

Hello,
I just wanted to share my solution for the unresponsive screen issue with the Motorola Xoom device:
reddit.com/r/xoom/comments/sytk0
I hope this helps anyone having a similar issue. Thank you.

Man i must say ur a brave heart...i cant even think of letting mine fall...seems kinda fragile....plus all the drop test videos screw around with your head
Sent from my MZ601 using XDA

thanks for this tip, i know how to dissasemble my xoom now! lol

Nice post. I'm having exactly the same problem and it's very easy to see reports for this same issue all around. Crappy Moto! This is the first "how to" post on this issue. Thanks a lot. I'll give it a try. put
EDIT: Following your "how to", I did exactly the same you did. The touch controller was a bit loose so I tight it with a small piece of foam. The hard part was putting the case back in place with the foam inside, but with a bit of patience I could eventually close the whole thing and now it's working again. Will see until when. Probably this device is one within many that fits in the planned obsolescence industry standard. FKU Mr. Bernard London.
EDIT 2: I actually have a big compulsion on acquiring new geeky stuff, but I hate to spend money because this is the industry standard. I hate to buy crap, and if I want to, I'll buy chinese stuff from Deal Extreme. Paying hundreds of dollars in goods from a well established and named company should be a warrant, at least, that it was built to last!
EDIT 3: I'l be moving soon to a Sammy Note 10.1. Hopefully not based on the planned obsolescence of the Xoom, but because I want it to!
EDIT 4: My XOOM "caput" for good. As I said before, I'm on Sammy note 10.1 and the XOOM will eventually go to repair.
Sent from my GT-N7100 using Tapatalk 2

Got my Xoom back, and it's great. Even after rooting, re flashing, opening, messing around, it was fixed for free, under warranty. It seems Motorola knows they have a case of premature obsolescence in this case.
Sent from my GT-N8000 using Tapatalk HD

This is how asus "fixed" my keyboard

Just received my keyboard back from RMA, and this is how it looks:
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In case you are wondering, the box was in perfect condition. I am very, very angry right now and this was probably the last piece of hardware I bought from asus! Waiting a long time for spare parts for the repair, and then have the nerve to destroy my keyboard and just ship it back to me in this state! I can't even hook up the power plug anymore, so I suppose the drain issue is solved for me!
Update (14/09/2011): Today I finally received my dock back from asus. It once again spent a long time from home, due to asus miscommunication; I first had to wait a week for a response from asus on the damage, then after some hammering I could send it in for a free repair. Then after a week of "waiting for customer", they phoned me again asking for more pictures of the shipping box, when in fact the dock was already back at the repair facility... then a day later I got an invoice, asking me to pay 110 euro's for this repair which wasn't under warranty (mind you I can get a new one for less..). So I yet again had to explain, and after that things went smoothly, not counting DHL delivery. So 6-7 weeks after initially shipping it for the drain problem, I finally get to check if that has actually improved.
Needless to say I'm now very hesitant to buy any other asus gadget in the near future, especially because of the other repair damage threads that have popped up in the mean time

Just sent mine in. I took pictures of every side before returning so that they can't tell me it came to them that way. Keep us posted on their response. IMHO that screams new dock overnighted to you. Time to post this on their twitter site and see how long before they delete it.

BS - I'd be on the phone demanding an overnight replacement... don't even talk to the tier 1 people, demand a manager.

how can someone at the repair center send it out like that! Do they really thing the consumer will be like oh well and not complain. This really boggles my mind that they would do that.

Typical Asus repair.
Call them and DEMAND to speak to a manager. Do NOT take no for an answer.
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.

Digiguest said:
Tell them that if they do not smarten up that everyone on the net will know your story. Sometimes a little Blackmail is in order.
Click to expand...
Click to collapse
Yes, and this is one of the cases where they owe you a little extra. There should be a few power adapters and a case or two in the box with the replacement.

did you make the call yet??? I wanna know what they had to say

damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up

wow.. now I'm worried. RMAed mine 10 minuites ago..

turbulent28 said:
damn that sucks.
Could it have been from the shipping company? Packaging..handling.
Im sure theyll bring this up
Click to expand...
Click to collapse
Maybe handling.. but OP said box was not damaged, so it was packed already damaged.
OP: I feel for you! That sucks BIG time!! Good luck getting a replacement!!!
(I'm worried now as I am preparing to ship mine to Asus this week).

I, for one, don't believe this. There's no way they'd ship out a dock in this condition knowingly. It is either a case of damage in shipping (it's quite possible that it could get damaged without visible damage to the box), or a case of an accidental switch with somebody else's damaged dock being returned to them.
Either way, I suggest the OP calms down, then calls and maybe gives whomever he talks to the benefit of the doubt, and an opportunity to fix the problem, rather than automatically assuming they deliberately smashed his dock up out of malice and sent it back to him, which is what the tone of his post would suggest.
And perhaps don't post next time until you've given the company you're slamming *any* opportunity to fix the problem, or even made them aware there's an issue.

Who said they deliberately did it? Nobody but you.
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.

My TF is on my way back now, I hope it doesn't look all busted up like that.

OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo. I could be wrong, like, I have heard of rats living inside keypads, and coming out at night and chewing on computers. Yeah right.
If you contact ASUS directly, they should help you. I am SURE all of us here and on all the other tablet forums will want to know what happens next. Please keep us posted. Good luck.
I am sure hoping you do not need luck to get a replacement dock - it should be automatic.

Subscribed to this thread to know the outcome of this. Looks like the damage is not from shipping en route, but due to the handling of the dock.

ryan stewart said:
Who said they deliberately did it? Nobody but you.
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It was implied in statements such as that Asus "have the nerve to destroy my keyboard" (exact quote).
The issue is the quality control of their repair center, and if this was during shipping and the box wasnt destroyed then blame still belongs with who packs the box. Also, that is some pretty acute damage, even if it was even poorly packed that would be hard to reproduce.
Click to expand...
Click to collapse
You're talking without ANY knowledge of the case. For all you know, the guy didn't pack the thing properly when he shipped it IN to Asus, it was damaged en route to Asus due to his own packaging (and/or on the way back if they reused his provided packaging), and he entirely caused his own problem.
I'm not, incidentally, saying that's what happened -- just that there is not sufficient proof in this thread for anybody except the OP to know what really happened, and it was irresponsible of him to post this thread without giving Asus any opportunity to make right if it *was* their fault. (And having worked in a similar capacity with other companies myself in the past, I don't believe for one second that an Asus employee would knowingly damage the guy's dock and return it without repairing the damage, or not check for damage if they dropped it themselves -- if the damage really happened between being sent in and received back, it's near-guaranteed to have happened during shipping.)
There are far too many people in this forum who, for some reason, believe Asus to be out to get them, and immediately clutch straws on the worst possible conclusion rather than simply giving them an opportunity to work to resolve the problem.

Bob Smith42 said:
OMG. That is terrible damage, clearly caused by someone attempting to get into the dock, e.g. RMA repair *is* most likely culprit.
This is GUARANTEED not shipping damage - we can tell from the photo.
Click to expand...
Click to collapse
From the provided photo, it could not be *less* clear. It looks far more like impact damage to me (fatigued metal, dented around USB port, chipped finish nowhere near the seam between parts).
It would be beyond bizarre to see something like this resulting from an employee opening the case. People trying to get into products at home cause damage, because they don't have the correct tools, don't know where the latches and screws are located and how to get at them, don't have a way to release the latches simultaneously and have to resort to levering or hitting the case to try and release the latches, etc.
Professional service staff don't have any of these issues. We have the correct tools, and for high-volume items like this, we typically have tools specifically made to service the product (for example, a jig that you place the product into which applies the correct pressure at the correct points to release any latches so the case can be dismantled), not only to prevent damage, but also because it saves the employee's valuable time getting cases open so they can do more real work. We also know the locations of the screws and latches etc., and have generally been inside dozens if not hundreds of the things before, so we know precisely how to get a case apart without damage and quickly, even if it's a low-volume item that didn't merit making a specific jig for.
So no, as somebody who's done this work for a living, this doesn't look like damage made trying to enter the case. It looks like damage from a drop, either unprotected, or with insufficient protection.

Are you serious? Look at the damage. Shipping damage doesn't manifest itself as a white glue fingerprint nor does it stress one part of the bezel while leaving the other side completely intact. Notice the thinner strip is bent outwards, not inwards while the other side of the power port is fine. What kind of shipping damage does that? None. You'd have to wedge something in there and turn it to bend the weaker thinner strip outward or you'd have to pull on the weaker thinner strip from the outside with pliers.
Here's my two best bets on how this occurred just to show you how ridiculous that transit damage assertion is:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
This was no shipping damage. If it was shipping damage it would present with a look as if it was slammed on a corner, not as if it was tooled apart.
Either the OP did it, another person did it or a service technician did it. This did not occur in transit, nor did it occur by itself.
You're also being entirely unreasonable to ask him to adopt a calm stance if it was a mistake. Calm would be acceptable if he hadn't paid the exorbitant return shipping fee Asus asks of all returns and if he hadn't waited weeks waiting for parts. Even if you're right and it was an accidental swap, he has a clear right to be ****ing enraged with the level of incompetence that occurred after he sent it to them on his own dime and time.

Tubular said:
A screwdriver teleported into the gap between the two and during transit the box slammed onto a side which caused the screwdriver to bend the strip outward before promptly teleporting away.
The driver made a wrong turn and barely skimmed a black hole somewhere in the universe.
Click to expand...
Click to collapse
Lmfao! That is the funniest **** I've read in a while.
Asus Transformer 3.2 pwnd
www.MiiWiiChat.com
www.SnapSiteAdmins.com

Non-asus-bashers also abound in this forum, to keep a proper balance. Lol...

How to fix HTC One M8 camera issue

My original M8 suffered from the infamous cloudy camera. I got it replaced by T-Mobile, and it's been maybe three months now and the replacement M8 did the same. My buddies M8 started to do the same thing about a month ago, and he used Zaino Wax to buff out the camera cloudyness away.
I noticed yesterday that mine was doing the same thing again when I tried to take a picture and it wasn't focusing. Tried to clean it, and at first I just thought it was dirty. Picture wasn't important, so I ignored it. Then last night I went to get a drink with a buddy of mine, and tried to take a picture, and the camera wasn't focusing. Tried to clean it again, and that's when I noticed the cloudy camera again.
So I woke up this morning, found some turtle wax, put some on a terry cloth, rubbed a little on the lens, let it dry for a couple of minutes, and then buffed it off. Sure enough, it started to take some of the cloudyness away. So I did it again about three more times, and now the cloudyness is down to the edges. I was excited that it worked, that I ran over to my laptop to make this thread.
I was thinking about getting another replacement, but this is a better alternative for me. I don't want to be setting up my phone all over again every few months for the same issue.
This is what I used.
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I found the Mr. Clean Magic eraser to work very well too. I actually prefer the eraser because there is no risk of water getting under the lens. You squeeze it all out before rubbing

Toothpaste works too. I just put a dab on the end of my finger and rubbed the lens in a circular motion for a bit. Cleared up all but the edges which don't seem to bother anything. My guess is if I used a Q-Tip instead of my fat finger I could get the edges clean too.

I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app

clax6 said:
I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
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Click to collapse
I followed a guide and used a tiny amount of Brasso on the end of a cotton bud, it's like the phone's brand new again. Like you, I'm concerned I've removed something which should be there but the camera was unusable prior to doing this. Mine was bought in April, has been in a case, screen protector applied since day 1, handled with constant, real care but the scratches on the lens were something else!
Pictures of the lens pre clean here and also 3 very quick shots from the phone pre and 3 post clean... Was in a rush so had no artistic quality to them whatsoever!
https://www.flickr.com/photos/[email protected]/sets/72157645558003205/

HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back

mwatson said:
HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back
Click to expand...
Click to collapse
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...

smudgelab said:
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...
Click to expand...
Click to collapse
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!

i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
That's the video I watched and got the idea from prior to doing mine.So far... so good but it's only been a day, see how the lens holds up after prolonged "quick rub before the shot" with shirts, jumpers, sleeves, all the normal day to day stuff.

You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.

Great! Thanks for the fix. I just tested out the wax thing and it worked perfectly !

Toothpaste is the best solution, I tried and is like new!
Sent from my HTC One_M8 using XDA Free mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.

HtcOneJon said:
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.
Click to expand...
Click to collapse
The Purple/Pink tint issue was the likely BIGGEST camera fiasco the mobile industry has ever seen, and it cost HTC tons of money and hurt their reputation badly. You can find countless threads here and elsewhere about it
And then they completely drop the ball on the NEW phone and allow another camera issue?? If it were a "minor" issue, they wouldn't be taking them back for repair no questions asked.
It's obviously a widespread debacle, and not only that - they should have listened to the previous One (M7) owners as they had an issue with the CHEAP camera glass cover on the M7 which cracked for NO reason at all and was easily scratched.
Choosing to ignore that issue and causing themselves another heartache on their flagship phone is idiocy IMO. What would you call it?

What if i cant that in my area do i can use my own
Just kidding mate :good::good: Thanks for the idea

mwatson said:
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!
Click to expand...
Click to collapse
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..

bit1 said:
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..
Click to expand...
Click to collapse
If you call and complain and talk to a supervisor they will do it for free and expedite.

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
Try with a pencil eraser..
Sent from my HTC One X+ using XDA Premium 4 mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
Auto reboot and connectivity issue?
I use until now never face either.

Cracked my Pixel XL Screen

Lol today I dropped my phone literally only about a foot onto a screw that was pointing up and shattered the screen pretty bad.
Anyhow I did a claim with Verizon's insurance and it's on backorder so I said f that and bought a screen from DIYMobileRepair so I can just fix it myself...but after I ordered it I realized it's not a OEM replacement screen..man I hope the screen looks just as good as the OEM the specs are the same..anyone bought screens from there before and the quality is still the same as OEM? I'll have the replacement screen Monday so I can fix it myself
Sent from my iPad using Tapatalk

Did you break the digitizer? I dropped mine and shattered the corner everything still works though. I'm with Verizon so I don't want to use my insurance. I'm afraid I'll get my/different phone back with a locked bootloader. I think I'll eventually shell out the cash and take your route.

DR3W5K1 said:
Did you break the digitizer? I dropped mine and shattered the corner everything still works though. I'm with Verizon so I don't want to use my insurance. I'm afraid I'll get my/different phone back with a locked bootloader. I think I'll eventually shell out the cash and take your route.
Click to expand...
Click to collapse
No digitizer is good..it barely fell..it just fell on a screw facing up just right when I was at work

I love how you started your OP with "lol".

I don't possibly see how it could NOT be an OEM replacement screen. Who else in the world could possibly make the exact same display? It's not like you're swapping out a light bulb here... I wouldn't worry.

Nitemare3219 said:
I don't possibly see how it could NOT be an OEM replacement screen. Who else in the world could possibly make the exact same display? It's not like you're swapping out a light bulb here... I wouldn't worry.
Click to expand...
Click to collapse
You're probably right

Nitemare3219 said:
I don't possibly see how it could NOT be an OEM replacement screen. Who else in the world could possibly make the exact same display? It's not like you're swapping out a light bulb here... I wouldn't worry.
Click to expand...
Click to collapse
You haven't replaced many screens then, have you?

Nitemare3219 said:
I don't possibly see how it could NOT be an OEM replacement screen. Who else in the world could possibly make the exact same display? It's not like you're swapping out a light bulb here... I wouldn't worry.
Click to expand...
Click to collapse
Thats what I was thinking too.
mrjaydee82 said:
Lol today I dropped my phone literally only about a foot onto a screw that was pointing up and shattered the screen pretty bad.
Anyhow I did a claim with Verizon's insurance and it's on backorder so I said f that and bought a screen from DIYMobileRepair so I can just fix it myself...but after I ordered it I realized it's not a OEM replacement screen..man I hope the screen looks just as good as the OEM the specs are the same..anyone bought screens from there before and the quality is still the same as OEM? I'll have the replacement screen Monday so I can fix it myself
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
OMG, I was just about to post how I had to order a replacement phone yesterday.
I got so lucky!!! My phone started to have issues withe the microphone. Not bad but just slightly annoying. I called VZW and they shipped it out overnight. Got the new one today and... It had 7.1 on and not 7.1.1. Unlocked as quickly as I could run!
Weird how both our phones went down at the same time.
I was thinking about your issue. There are only so many companies that can make that type of screen so odds are you will get a decent one.

Scott said:
Thats what I was thinking too.
OMG, I was just about to post how I had to order a replacement phone yesterday.
I got so lucky!!! My phone started to have issues withe the microphone. Not bad but just slightly annoying. I called VZW and they shipped it out overnight. Got the new one today and... It had 7.1 on and not 7.1.1. Unlocked as quickly as I could run!
Weird how both our phones went down at the same time.
I was thinking about your issue. There are only so many companies that can make that type of screen so odds are you will get a decent one.
Click to expand...
Click to collapse
Since there is basically no new XL's easisily available, my guess is they are replacing with returned phones or repaired phones. I doubt they update the firmware. I think once stock levels rise and time goes by, all replacement until will likely have 7.1.1

Scott said:
Thats what I was thinking too.
OMG, I was just about to post how I had to order a replacement phone yesterday.
I got so lucky!!! My phone started to have issues withe the microphone. Not bad but just slightly annoying. I called VZW and they shipped it out overnight. Got the new one today and... It had 7.1 on and not 7.1.1. Unlocked as quickly as I could run!
Weird how both our phones went down at the same time.
I was thinking about your issue. There are only so many companies that can make that type of screen so odds are you will get a decent one.
Click to expand...
Click to collapse
I did do an insurance claim but I'm not willing to wait months because of the back order...but ended up canceling the claim and ordered a new screen to fix it myself...didn't want to chance not being able to unlock boot loader as well. getting the screen to fix myself is 60 bucks cheaper than that assurian insurance bs through Verizon. Plus to replace the screen is easy as hell...took apart my screen today to see how difficult it would be lol
Sent from my iPad using Tapatalk

Mike02z said:
Since there is basically no new XL's easisily available, my guess is they are replacing with returned phones or repaired phones. I doubt they update the firmware. I think once stock levels rise and time goes by, all replacement until will likely have 7.1.1
Click to expand...
Click to collapse
Yep, thats what I think as well. But for now, I am supper happy :highfive:

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Google teamed up with Ubreakifixit..They will fix it for 150. If you have them do more then one repair , one repair price will be half off. I'm going to have them replace my screen and back cover

mrjaydee82 said:
View attachment 4019133
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
That almost made my cry
jordy787 said:
Google teamed up with Ubreakifixit..They will fix it for 150. If you have them do more then one repair , one repair price will be half off. I'm going to have them replace my screen and back cover
Click to expand...
Click to collapse
Wow, that's awesome! Too bad they didn't use HTC's "Opps" policy.

Scott said:
That almost made my cry
Wow, that's awesome! Too bad they didn't use HTC's "Opps" policy.
Click to expand...
Click to collapse
Haha yeah...tomorrow I'll have it fixed up

jordy787 said:
Google teamed up with Ubreakifixit..They will fix it for 150. If you have them do more then one repair , one repair price will be half off. I'm going to have them replace my screen and back cover
Click to expand...
Click to collapse
They told me when they replace parts, it will still have the one year warranty from google.

Fixing my screen was a success

chapelfreak said:
They told me when they replace parts, it will still have the one year warranty from google.
Click to expand...
Click to collapse
That is true ! I've asked if I would still have warranty if I had them do a whole conversion from black to white and Ubreakifixit said nope. I contacted google and they said that is fine , if there is no physical/water damage then I still will have the 1 year warranty. So I'm going to have them change my pixel to white since mine is cracked on front and back. Then have google swap my Verizon model for a Google play model.:fingers-crossed:
---------- Post added at 09:02 PM ---------- Previous post was at 09:01 PM ----------
mrjaydee82 said:
Fixing my screen was a success
Click to expand...
Click to collapse
Congrats !:fingers-crossed:
It's easier replacing the whole LCD assembly since you don't have to worry about cracking the old lcd under the old glass. Oh and don't forget to buy tempered glass protector now haha.

I have to replace the LCD on my Pixel. Can anyone tell me what kind of adhesive I need? Is 3m double sided scotch tape good enough, or do I need some other one?

jrod0554 said:
I have to replace the LCD on my Pixel. Can anyone tell me what kind of adhesive I need? Is 3m double sided scotch tape good enough, or do I need some other one?
Click to expand...
Click to collapse
That'll work. Most of the screen replacements come with some sort of adhesive