Database Users

Clean the DUST out from under the Screen! UPDATED W/ PICS

For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
*******UPDATE*******
Alright folks - I took the time out of my day to open my Nexus One and clean off the dust underneath the screen. I took pictures. Here is my assessment after completing this daunting task.
PROS
-NO MORE DUST!!!!!!
-NOOOOOOOOOOOOO MORE DUSSSSSSSSSSSSSSSST!!!!
CONS
-Takes a lot of time (2.5 hours)
-There is now a smear on the bottom of the screen now - it can only be seen in direct sunlight
-Putting it back together is an ASS-PAIN. Such a pain in fact, by the time I was finished there were still 2 screws left, and 3 weird rubbery pieces that I left out.
The phone is back together and in excellent working shape
All in all, only do this if you have the amount of dust under your screen like I did. I am happy with the results but I think I want a BRAND NEW PHONE. Oh well.. Enjoy the pics.
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jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?

Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it

wesbalmer said:
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?
Click to expand...
Click to collapse
Yes, of course I'll take pictures of the dust BEFORE I disassemble the device. And then I'll take the AFTER pictures when it's reassembled.

Clarkster said:
Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it
Click to expand...
Click to collapse
Awesome tip! Thanks.

yeah i cant stress enough to make sure you do this in a claean environment. i tried doing this with my nokia e71, and i never could get the screen lcd clean no matter what i tried! as i put it back together, little particles would just gravitate to it no matter what. i would wipe and try to quickly put it together, more dust. tried again, more dust. over and over.
here at work we have cleanrooms at a extremely high rating. if only i could use them to disassemble my smartphone.

Subscribed!
Eager to see what sort of luck you have

good luck, also would like to see pictures and hear you findings and the tough parts to tear down.

how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
if you get a nexus just press down on the bottom by the capacitive buttons. If the screen creaks or feels like it gives just follow what Uansari1 did and heat it with a hair dryer for a few seconds from like 5in. away and the press firmly around the screen. It will help to reseal.

oaky thanks ill keep that in mind
so its a pretty common problem then?

it was for the launch nexus', im sure (hopefully) they have it all sorted out by now.

jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.

k20a1 said:
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
i dont think it was a common problem at all. but then i have seen threads with many people havng this issue. so far my nexus has not had this issue at all and its over 3 months old. so i dont know. but i DO know that if you look in the iphone forums, dust under the screen threads are all over there too. even windows mobile forums have the same threads. so it seems like its a problem with most touch screen phones.

futango said:
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.
Click to expand...
Click to collapse
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.

jagjr86 said:
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.
Click to expand...
Click to collapse
Nah. Theres alredy a big thread about this. They do put a $530 hold on your CC. But the hold is gone once they receive the phone. If they WANT to charge you the its usually a $28 repair fee or you have a choice of sending back the replacement phone.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust

Re: Clean the DUST out from under the Screen!
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
I have my nexus for 3 months and there no dust under the screen. I have also a hero for 9 months and no dust there also. I saw the threads to maybe people work in dusty places or they have a loot of dust in their pockets
-------------------------------------
Sent via the XDA Tapatalk App

If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.

uansari1 said:
If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.
Click to expand...
Click to collapse
I will have to do this when I get my replacement N1 from HTC. I didnt do it with the first replacement and now theres just after 4 weeks of use.

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
I have been selling a couple a week at the cell phone store I work for, and haven't seen this on a single one of those. I would say all in all, I have sold about 20 Nexus One now.
Personally, I think the issue goes back to these shipping out during January during the coldest period of the winter, even having freezing temps all the way into Texas... I suspect that that phones got cold enough that through contraction and added brittleness of the adhesive in a cold state, the seal broke.

HTC G2 "Known" Screen Issue - ARGH

So the phone worked fine, I brought it downstairs, start using the computer, check my phone and the screen is black with some lines, and what looks like a crack on the bottom near the buttons.
I called T-Mobile, who said it was a known issue, since corrected in newer shipments, that they usually replaced completely in-store, but there's no stores up here in Montreal. So then two reps both separately told me to call the factory/manufacturer HTC, who then told me that they don't cover screen problems, at all, ever. All they can do is initialize the normal off-warranty repair service for like 200$ and be phone-less for about a month.
I find this completely unacceptable and could use some help or HTC/TMO reps on the forums? This is my first phone and I'm not used to dealing with this...
Some similar: http://forums.t-mobile.com/t5/T-Mobile-G2/screen-went-out/m-p/511079/highlight/true#M15085
http://forums.t-mobile.com/t5/T-Mobile-G2/Screen-Display-Problems/m-p/523501
my fiancee's G2 screen went out last night, it looked like it shattered from the inside because there was a 1 1/2 inch crack under the glass. she says it was working perfectly fine, put it in her purse and a few mins later it wouldnt turn on. she didnt drop it or hit it against anything so i have no idea what happened. exchanged it at radio shack today (only had it 10 days) and the guy said it had to have been from a heavy blow. now i know she is capable of abusing phones but i believe that she didnt this time.
Click to expand...
Click to collapse
i had the exact same thing happy to my phone last night. i have only had it a few days. this is not a good sign for the G2 phone. i barely used it; it was never dropped, etc. there appears to be some kind of crack under the screen near the home button on the phone (maybe from pushing that button?) and the screen is out. the phone is still functional and can get calls, etc, but i cannot see anything. i am going in today to get it replaced but this worries me a lot about owning this phone.
Click to expand...
Click to collapse
wire said:
I had my phone plugged in today. I came back to find my screen looking like this whenever I try to turn it on. I can hear the phone perform tasks in the background, but my screen doesn't move.
I have a white screen with a bunch of vertical lines with one black vertical line in the center. What happened and what can I do to fix this?
Later: Got a new G2 yesterday. T-mobile swapped it out with no questions asked.
Click to expand...
Click to collapse

Can u send a picture? I want to see if its really physical damage
Sent from my HTC Vision using XDA App

lainvalenajr said:
Can u send a picture? I want to see if its really physical damage
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
On it. My friend will bring me his high-quality camera tonight.
Updated info.

Oh i see. Yea there was someone on the forum that has the same issue. Aha htc... they wont help. Well as long as t-mobile says its a know issue you should be able to replace your phone
Sent from my HTC Vision using XDA App

lainvalenajr said:
Oh i see. Yea there was someone on the forum that has the same issue. Aha htc... they wont help. Well as long as t-mobile says its a know issue you should be able to replace your phone
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Can you link me to the thread or person?
T-Mobile told me to get help through HTC

Sorry i dont know... it was so long ago. Yea anyways HTC will never help. They only help if its like factory defects but they will always tranfer you back to t-mobile.
Sent from my HTC Vision using XDA App

I had the same issue and tmoible warrantied it and sent me a new phone
Sent from my T-Mobile G2 using XDA App

Yea lol... well i want to see the picture and see how it looks and Conclude.
Sent from my HTC Vision using XDA App

Still waiting on better camera but here's from my webcam. Turned on. You can kind of see a crack at the bottom. It looks different than before, when it was really obvious white lines, now it's darker but still changes depending on what the phone is supposed to be showing.
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The nip said:
I had the same issue and tmoible warrantied it and sent me a new phone
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
EXACT same issue? I want to call TMO again tomorrow but I'd like to have all the info I can to back me up.

Hmm... cant really see it but if the outside glass is crack am very sure t-mobile will say its physical damage but if the screen lcd is the only one cracked then am sure u can get a replacement as long as the glass aint cracked
Sent from my HTC Vision using XDA App

lainvalenajr said:
Hmm... cant really see it but if the outside glass is crack am very sure t-mobile will say its physical damage but if the screen lcd is the only one cracked then am sure u can get a replacement as long as the glass aint cracked
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
It looks pristine when the screen is off. I'm not knowledgeable about screens but it must be an inside layer, broken from a pressure or heat problem?

i have exactly this issue, and have ordered a new lcd to replace it with, looks like the digitiser is fine.
The part is due to arrive soon so i will let you know how it goes.

adrienspawn said:
It looks pristine when the screen is off. I'm not knowledgeable about screens but it must be an inside layer, broken from a pressure or heat problem?
Click to expand...
Click to collapse
Pressure... unlikely. Heat and cold contributes a lot when it comes to glass. My old phone cracked when it was really cold back where I use to live.
Sent from my HTC Vision using XDA App

Mine did that too. Called T-Mobile and they made me add the $6 monthly warranty and said i could remove it from the account after the swap

They made me reboot the phone and then check the moisture sticker thing under the battery. I just told them what the screen was doing and they replaced it. I had the insurance but I didn't have to use it for the warranty replacement.
Sent from my T-Mobile G2 using XDA App

The nip said:
They made me reboot the phone and then check the moisture sticker thing under the battery. I just told them what the screen was doing and they replaced it. I had the insurance but I didn't have to use it for the warranty replacement.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Did yours have a little crack near the buttons, but not the actual glass?

I have the same EXACT issue in the same EXACT spot. Noticed it when i took my g2 out of my pocket. The glass has no cracks scratches or anything!!Called tmobile the next day...the guy told me to take it a store to determine whether its "cosmetic" damage or not. Went to the store and they said its physical damage and wouldnt be covered. Called customer service at the store and she explained to me that this was a known issue. She called it "lcd bursting". Ordered my phone right then and there. Once i get the phone she was i have to send in my old one so that they can determine whether its covered under the warranty or not. If not its $279. Have any of you guys gotten charged the $279 if you had the small crack by the home buttons??

I never had this issue before... I have a little mytouch bag for my g2 and never put in my pockets... had this phone for hell of a long time. Wish you don't got to pay dude and if they do make you pay start b***hing at them
Sent from my HTC Vision using XDA App

I sent it in and they want me to pay 190$. And they didn't even know about ANY known issues. I told them to have their "technicians" recheck it with specific instructions.

my screen arrived today, and its all fixed. If worst comes to worst you can buy a new screen and do it yourself for so much cheaper than that.

Screen...

Well my Screen already went the way that some of us in the forum has went.
This really sucks, I have a workaround to make it work sometimes I just press a little hard in the bottom of the part that doesn't work, turn off the screen and then the phone works like new again but that is something that I don't like to do because it could damage the phone.
Here is a picture of the damaged part:
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Do you guys recommend me to buy this digitizer? : http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=251084340056
I REPEAT IS THE DIGITIZER NOT THE LCD, THE LCD IS WORKING EXCELENT, ALSO THE PHONE ( TEGRA ELITE )​
Thanks for all and God bless you!

Is it the screen visually blanking out in that area or is it not touch sensitive in that area? If it is visually not displaying in that area of the screen you need to replace the LCD. If it is not touch sensitive then you would need to replace the digitizer. If your replacing the digitizer, I'd spend the extra $10 and buy a new one. The one that you linked to is used and looks like there is a scratch or a crack at the bottom. That's my two cents.

Snaaky said:
Is it the screen visually blanking out in that area or is it not touch sensitive in that area? If it is visually not displaying in that area of the screen you need to replace the LCD. If it is not touch sensitive then you would need to replace the digitizer. If your replacing the digitizer, I'd spend the extra $10 and buy a new one. The one that you linked to is used and looks like there is a scratch or a crack at the bottom. That's my two cents.
Click to expand...
Click to collapse
Lol I did not post the right one, I will change the link right now; is the ditigizer, I made everything to make it work and really it works but then it stop working after some time, I think this is related to the crappy digitizer and also the heat they recieve makes them unsusable after some time....

I had a similar problem (except my strip was horizontal), and I tried the PDS fix, new ROMs, and a pile of other calibration tools, and arrived at the conclusion that a warranty repair was needed. It sucks, but there are a bunch of folks on these boards with this exact problem. I think the digitizers were cheaply made.
As an aside, I got no static from Moto for having an unlocked bootloader (though I did flash the sbf before sending it in). Good luck to you.

tobnddl said:
I had a similar problem (except my strip was horizontal), and I tried the PDS fix, new ROMs, and a pile of other calibration tools, and arrived at the conclusion that a warranty repair was needed. It sucks, but there are a bunch of folks on these boards with this exact problem. I think the digitizers were cheaply made.
As an aside, I got no static from Moto for having an unlocked bootloader (though I did flash the sbf before sending it in). Good luck to you.
Click to expand...
Click to collapse
Yes but I don't have warranty so my only option is to buy the digitizer.

Got the same thing with mine... . Warranty only run out 2 weeks ago.. And wifi and headphone jack all stopped working in the last week
Sent from my MB860 using XDA

I dropped my phone and cracked the screen.
I have that exact same digitizer from that seller with frame on its way to me, I bought one that was just the glass and had to be adhered to the existing frame, and the brand new OEM digitizer had dead zones. Hopefully this one will be a bit better.
I will let you know how it works!

I have bought two from these guys and could not be happier.
It's the easiest way to do the repair for sure. Just be prepared for a hard time with the ribbon cable if you have medium or above sized fingers.
It became much easier when I grabbed a pair of these...
There's something about the ribbon cable for the volume buttons being very fragile. I didn't have any trouble, just be aware, and if you have to mess with it be careful.
Oh, they ship it fast too!

JdgM3NT4L said:
I have bought two from these guys and could not be happier.
It's the easiest way to do the repair for sure. Just be prepared for a hard time with the ribbon cable if you have medium or above sized fingers.
It became much easier when I grabbed a pair of these...
There's something about the ribbon cable for the volume buttons being very fragile. I didn't have any trouble, just be aware, and if you have to mess with it be careful.
Oh, they ship it fast too!
Click to expand...
Click to collapse
Wait, two?, so the same happened with two screen already to you? also did you have any problems with touch after you replaced for the new one? Thanks and sorry for all the questions. lol
tomh235 said:
I dropped my phone and cracked the screen.
I have that exact same digitizer from that seller with frame on its way to me, I bought one that was just the glass and had to be adhered to the existing frame, and the brand new OEM digitizer had dead zones. Hopefully this one will be a bit better.
I will let you know how it works!
Click to expand...
Click to collapse
Okay thanks please let me know =) I will buy it next week (Monday)

i got caught in the same trouble! exactly the same place
it is temporarily solved when i flashed it with the 4.5.9.141 service pack(im still in the official rom and bootloader locked!)
So i think the problem should be attributed to the drivers!

gooyyaoyao said:
i got caught in the same trouble! exactly the same place
it is temporarily solved when i flashed it with the 4.5.9.141 service pack(im still in the official rom and bootloader locked!)
So i think the problem should be attributed to the drivers!
Click to expand...
Click to collapse
I don't think is the same problem as yours =P.
I just punched my digitizer the other day and everyting started working again (LOL ) But after a fews minutes it stopped working again. So I don't think an official ROM with LOCKED bootloader will solve my problem. =D
Anyways I'm buying a new digitizer tomorrow from this link: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=251084340056
Also one more question guys...
Do I need anything else? Because I have some links on Amazon about "2mm Tape" and other about "Digitizer atrix Touch Screen adhesive" OR Does this one no need the tape because it already comes with the Frames and with the Adhesive?; Can someone confirm please.
Thanks for all and God bless you.

Did you look at the screen replacement guide thread? Everything you need to know is there.

TravisAntonio;[URL="tel:27542777" said:
27542777[/URL]]
Also one more question guys...
Do I need anything else? Because I have some links on Amazon about "2mm Tape" and other about "Digitizer atrix Touch Screen adhesive" OR Does this one no need the tape because it already comes with the Frames and with the Adhesive?; Can someone confirm please.
Thanks for all and God bless you.
Click to expand...
Click to collapse
There shouldn't be any need for adhesive as the only adhesive needed is to stick the glass to the frame and its already attached. My last tracking update was in Atlanta on the 13th, so hopefully it is in the UK by now and clearing customs! I'm looking foreward to getting my phone back working!

tomh235 said:
There shouldn't be any need for adhesive as the only adhesive needed is to stick the glass to the frame and its already attached. My last tracking update was in Atlanta on the 13th, so hopefully it is in the UK by now and clearing customs! I'm looking foreward to getting my phone back working!
Click to expand...
Click to collapse
So then I don't need anything than just replace it =D that's pretty nice, I just bought it this morning, I can't wait to see my phone working again, I want to test CM7 Offcial for Atrix but I just can't...
Thanks for all and God bless you.

I got a solution and its free. Depends if you wanna risk it. Gonna post solution later
Sent from my MB860 using XDA Premium App

stevendeb25 said:
I got a solution and its free. Depends if you wanna risk it. Gonna post solution later
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Let's risk! lol, anyways my new one is coming, so let's risk .
Temporary Solution here: http://forum.xda-developers.com/showthread.php?t=1719653

Screen came this morning and fitted no problem, was much easier to fit than the standard ones you get which require a hairdryer and glue. It looks perfect and works perfect!
After over a month I am so happy to have my phone working again!
Sent from my MB860 using Tapatalk

The Digitizer just arrived and I replaced it with no problem, I don't know why people say that the ribbons are a problem, they didn't (I don't have bigger hands!). Also in order to put the new one I had to break the old digitizer inside, not outside so it can be used again if my new digitizer brokes (What I don't want never that to happen).
Thanks for all your help and God bless you all.

My NewEgg Expirience (Bad)

Well I ordered My G-Pad on 12/31/2013 and payed $300 to get it here with free shipping. Arrived today and must Say Im fairly Disappointed. The item came and as most was not sealed but I didn't mind that. It had dust all over the screen and has 2 scratches on it. You would think they would wrap these things up or something. Anyway turned it on an I immediately noticed the light bleed on the screen at the bottom. Immediately decided this one is going back as soon as possible. I also have scuffs on the back of the G Pad even though its supposed to be new. Tired Wiping it of to no avail. Hopefully this doesn't take to long to go back and come back to me its highly annoying. :crying:
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My NewEgg experience has been ruined.
@CuraeL
@RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?

That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad

brewer15650 said:
That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad
Click to expand...
Click to collapse
Yeah I would have ignored the scracthes it's the light bleed that's really bothering me. Yeah the scratches are on the metal on the back not the screen. From what I saw I love it though. Going to request an RMA.
Sent from my SGH-T889 using Tapatalk 2

Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
Yeah just RMA'd it so if the next one is the same I will return and just get it in the store
Sent from my SGH-T889 using Tapatalk 2

Did your charger come wrapped like New? My screen was also dirty and it had a hand print on the back, but it did have the screen protector on it. I have no problem with the screen though, it looks perfect.
Sent from my LG-V500 using Tapatalk

Truthfully that light bleed is dependant on what brightness you are at because if that is on greater than 50% brightness you likely will not notice it on anything but an all black screen in a dark room. Usually in this lighting environment I tend to have brighness down below 20%and light bleed is near invisible
Sent from my SM-N900W8 using Tapatalk

I just looked I Have light bleed also but I think I'm going to just deal with it.
Sent from my LG-V500 using Tapatalk

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust, granted no scratches. The scratches were probably from someone carelessly checking the boxes to check for colors. Pretty annoying, and unacceptable, but I doubt it wasn't new.
Hopefully you get a better screen as far as bleeding goes. It honestly didn't seem as bad as others I've seen, most tablets have some amount of bleeding if you have it in the right light.

Sikkly said:
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust,
Click to expand...
Click to collapse
Eh..
That much dust to flip the cover up and check color
What type of room then are they checking color in? That's a lot of dust to just be flying around..
That's why the best option is for the OP to just pony up, walk into a BestBuy ( if available ) and check the unit immediately onsite.. if after turning it on there is lightbleed beyond what the OP is comfortable with.. he can pick another unit right on the spot and walk out 100% satisfied.. That's what I did. and things work out quite well.

naruto.ninjakid said:
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?
Click to expand...
Click to collapse
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.

CuraeL said:
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.
Click to expand...
Click to collapse
Yes thank you for your input. I RMA'd it today so hopefully will get the new one soon. Once I put a dark wallpaper I could easily see the light bleed so I had to send it in today.
Sent from my SGH-T889 using Tapatalk 2

Thanks guys for all your input I RMA'd the device today so hopefully NewEgg gets it right this time
Sent from my SGH-T889 using Tapatalk 2

FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)

woody1 said:
FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)
Click to expand...
Click to collapse
Yeah I'm willing to give them a second chance. So I opted to get a replacement if that one is also bad I will request a refund.
Sent from my SGH-T889 using Tapatalk 2

That is exactly what mine looked like from newegg, received today. The previous one I had from Best Buy looked the same minus the white dust.

Wow, I would cancel my order immediately and get the Google Play Edition from the Play Store. Mine was in sealed package. Works out of the box very very nice. yes, you will spend a little bit more money but it will be well worth it.
there is little doubt that the one you received was a returned item that had been returned for the same reasons you don't want it.

This is exactly how I received mine too. 2 small scratches on the back plastic and also unsealed, looked like it was opened already.
Didn't have any dust though.. Came from a Belgian online shop Conrad.be
Not gonna bother sending it back though..

Fyi best buy has them for 299 again. I will be going in for a price adjustment!!
Sent from my LG-V500 using xda app-developers app

Update !
They sent out my RMA and I got it today. Unlike others hey didn't learn from me and still sent an unsealed one. Dust was still all over the screen cover lol. There were some smudges again on the back so this must be a manufacturing issue. Plus, I don't want to bother to send it back again and wait another week+. The light bleed seems to me to be less than the first model I had so Im satisfied for now. Thanks Everyone , its a great tablet so jump on it while you can.
@CuraeL @RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297

How to fix HTC One M8 camera issue

My original M8 suffered from the infamous cloudy camera. I got it replaced by T-Mobile, and it's been maybe three months now and the replacement M8 did the same. My buddies M8 started to do the same thing about a month ago, and he used Zaino Wax to buff out the camera cloudyness away.
I noticed yesterday that mine was doing the same thing again when I tried to take a picture and it wasn't focusing. Tried to clean it, and at first I just thought it was dirty. Picture wasn't important, so I ignored it. Then last night I went to get a drink with a buddy of mine, and tried to take a picture, and the camera wasn't focusing. Tried to clean it again, and that's when I noticed the cloudy camera again.
So I woke up this morning, found some turtle wax, put some on a terry cloth, rubbed a little on the lens, let it dry for a couple of minutes, and then buffed it off. Sure enough, it started to take some of the cloudyness away. So I did it again about three more times, and now the cloudyness is down to the edges. I was excited that it worked, that I ran over to my laptop to make this thread.
I was thinking about getting another replacement, but this is a better alternative for me. I don't want to be setting up my phone all over again every few months for the same issue.
This is what I used.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I found the Mr. Clean Magic eraser to work very well too. I actually prefer the eraser because there is no risk of water getting under the lens. You squeeze it all out before rubbing

Toothpaste works too. I just put a dab on the end of my finger and rubbed the lens in a circular motion for a bit. Cleared up all but the edges which don't seem to bother anything. My guess is if I used a Q-Tip instead of my fat finger I could get the edges clean too.

I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app

clax6 said:
I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I followed a guide and used a tiny amount of Brasso on the end of a cotton bud, it's like the phone's brand new again. Like you, I'm concerned I've removed something which should be there but the camera was unusable prior to doing this. Mine was bought in April, has been in a case, screen protector applied since day 1, handled with constant, real care but the scratches on the lens were something else!
Pictures of the lens pre clean here and also 3 very quick shots from the phone pre and 3 post clean... Was in a rush so had no artistic quality to them whatsoever!
https://www.flickr.com/photos/[email protected]/sets/72157645558003205/

HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back

mwatson said:
HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back
Click to expand...
Click to collapse
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...

smudgelab said:
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...
Click to expand...
Click to collapse
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!

i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
That's the video I watched and got the idea from prior to doing mine.So far... so good but it's only been a day, see how the lens holds up after prolonged "quick rub before the shot" with shirts, jumpers, sleeves, all the normal day to day stuff.

You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.

Great! Thanks for the fix. I just tested out the wax thing and it worked perfectly !

Toothpaste is the best solution, I tried and is like new!
Sent from my HTC One_M8 using XDA Free mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.

HtcOneJon said:
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.
Click to expand...
Click to collapse
The Purple/Pink tint issue was the likely BIGGEST camera fiasco the mobile industry has ever seen, and it cost HTC tons of money and hurt their reputation badly. You can find countless threads here and elsewhere about it
And then they completely drop the ball on the NEW phone and allow another camera issue?? If it were a "minor" issue, they wouldn't be taking them back for repair no questions asked.
It's obviously a widespread debacle, and not only that - they should have listened to the previous One (M7) owners as they had an issue with the CHEAP camera glass cover on the M7 which cracked for NO reason at all and was easily scratched.
Choosing to ignore that issue and causing themselves another heartache on their flagship phone is idiocy IMO. What would you call it?

What if i cant that in my area do i can use my own
Just kidding mate :good::good: Thanks for the idea

mwatson said:
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!
Click to expand...
Click to collapse
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..

bit1 said:
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..
Click to expand...
Click to collapse
If you call and complain and talk to a supervisor they will do it for free and expedite.

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
Try with a pencil eraser..
Sent from my HTC One X+ using XDA Premium 4 mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
Auto reboot and connectivity issue?
I use until now never face either.