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samsung build quality , same old same old

Well i have to say i really liked this phone its ui is butter smooth and the screen is super nice, however after recieving my second replacement this morning i cant help but feel this phone is plauged with build quality issues. Both phones had yellow tint same degree purple spot is real bad on replacement phone and it seems to have some crazy banding I also found a small transparant circle in the middle of the screen like burn or something.
Going to try a third and prey I get a working one , but im already thinking i should swap to sensation as i dont want to be swapping phones looking for that perfect one, shame becouse for me this phone dumps on sensation however the build quality at samsung really lets things down.
first build was korea finished china 08.11
second build was korea finished china 06.11

Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium

ChongoDroid said:
Sorry to hear that, I'm so lucky when it comes to Android devices I often forget that people get lemons.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Same with me, just that I'm not so lucky with everything else
Sent from my GT-I9100 using xda premium

took me a couple to get one i was happy with but now i wouldnt look back for anything great piece of hardware cant put mine down even like 3-4 months after i got my good one

yeh going to be gutted if i have to go to sensation becouse i really like this device , fingers and toes crossed that third is the one

at least much better then HTC
Sent from my GT-I9100 using XDA App

My story
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.

Bassarnis said:
Hi there,
I bought the SGSII about 4 months ago. It didn't have the yellow tint, but i noticed (after reading a thread here) that the left side of the screen was darker than the right side. So, since i was on the DOA warranty, i decided to get my replacement.
After opening the 2nd device in front of the store's service team, we noticed the same issue. I thought "well ok, i 'll replace that one too." That's when my trouble started. Service team calls the store's manager, he arrives 30 mins later, and we head to his office. He calls samsung's service here in Greece asking if they heard any similar issues from other costumers, then he passes the phone to me. I was told that this issue isn't supposed to exist, and that he (as samsung) had to replace the phone for me a 2nd time.
I walk towards the phone department of the store, and to my surprise the employee there, told me that he didn't want to open his whole stock just for one client, if this issue keeps appearing. So in good faith, i decided to send it to samsung via the store, so they can replace it for me. I was told that this would take 7-8 days.
So, 1 month and 12 days later, after constant calling at samsung to check what happened, the device returned. Their reply till one hour before i receive it was "the phone is still under inspection". Probably an automated response, since there is no possibility that the phone traveled 504 km in 1 hour, and no it didn't arrive by plane. It took 12 days out of 42 just to reach samsung.
The phone arrived in a plastic bag, like the ones you keep food in the fridge. The case was still at the store. As a result, screen had a scratch on it. The best part was their inspection result. "We didn't notice any issues with the screen, but we did a full wipe on your device, just in case".
At this point i started entering rage mode. Not only i had in my hands written diagnosis from the store technicians that can see the issue, also i had a brand new scratch on my screen. The store's manager went defensive, and stated that if samsung's official response was that there is no issue, then there isn't one. No comment on that. (Note: i refused to sign the document that mentioned i received the device back from service)
At this point the store technicians kicked in. If it wasn't for those guys, i 'd still have a faulty device on my hands. After a whole day of making calls to samsung, the techs tried to explain to them that you don't have to be a technician to see a faulty screen. Yet all the replies they got where in the lines of "There is no issue, all SGS II are like that, its the screen's technology, and they shouldn't replace any of the phones" Exactly the opposite of what i was told.
So i decided to take one last action, to see if i could get my money back. I wrote a long email to the store's costumer support, explaining the above. As a result, i didn't get my money back, but i managed to replace the phone with anything else i wanted in that price. So with my 599 euro store credit, i got myself a Nvidia gtx580 and 8gigs of ram for my PC. Happy days.
Click to expand...
Click to collapse
Feel your pain there fella and wouldent wish that bad experiance for anyone, the fact you got a gtx580 and 8 gigs of ram kinda puts the price of the phone in perspective and why we shouldent be content with these faults.

well third phone arrived today still got yellow tint , also has transparent lines that run down screen and if you use screen side on there is also some weird banding taking place , this has purple spot as well.
Totally gutted with samsung 3 phones now all with same kind of faults marks on screen yellow tint and purple spot. I said i wouldent but will trying one more exchange tomorrow then giving up on this phone.
Shame samsungs build quality is so bad :/

i had a very similar spot (to your 2nd sgs2). it was even bigger (1-2cm) and it had a very low mic volume.
so i returned it.
my 2nd sgs2 has still a bit low mic volume but its acceptable and the screen is just fine.
at first i thought i can see a battery through the screen but then it seemed more to be a dried up drop or something to me.

Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App

Well, I think I'm very lucky, because I've bought my phone on eBay (no warranty) in the first month that it was launched (probably one of the first batches), and I have no issues at all. I'm extremely pleased with my device in all its aspects. Nevertheless, if I had experienced such issues (specially the customer service in Greece) I would be very disappointed also.

Likewise first batch no problems .
jje

No problem with mine. Although maybe on a very white image or screen the very left of my screen might be very very very slightly tiny bit darker. Could be me seeing things. Only started looking after reading threads like this though.
Doesn't bother me if it is because I can't really notice it.

My s2 was warped (crooked) right out of the box, low headset volume (even maxed via secret code) low mic volume and poor wifi.
I sent it in through bell for warranty and am still waiting to get it back. If my issues are not fixed I am selling it and never buying Samsung again. My sample should have never left the factory in that condition. At this price point, it's unacceptable.

Only problem with mine is a dead pixel and some overheating when playing heavy games. Its so amazing otherwise though
Sent from my GT-I9100 using xda premium

Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App

agbbah said:
Got mine under the authorized dealer last month.
I have an issue with the speaker (Near my ear). When I max up the volume I hear a little cracking noise like what you hear when there is a small hole in the speaker.
It is not easy to notice but it bothered me.
And to no surprise, I take it to the service center , the did I firmware upgrade and told me there its nothing wrong with the speaker.
I took the phone and waiting till it worsens so it can be notable by the semi deaf technician.
love the phone and there is no alternative :-(
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
alarming amount of a complains for this phone.
i havent heard of any other phone having even 1\10th of the problems seen on this single hand set.
its is easily one of the most defective phones of 2011
not a recommended buy

Wow so many issues. I never imagined. Well my device was perfect from the start. Without a doubt the best phone I have ever had. It drives circles around my retired iPhone 4. Which to be honest I'm on my 4th iPhone 4. The first had a defective battery. The second the screen died on me. The third had a faulty home button after about 3 months. So now I am on number 4. Every time I got a new device, not refurbed.
Sent from my GT-I9100 using Tapatalk

stewart30 said:
Since we are talking about build quality can i ask your opinion on the home button. Mine feels as if its craking when being depressed.
Is this normal?
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
dont think so , never had any problems with home button on any of the devices ive recieved.
Well i recieved 4th samsung phone today got a small hair line scratch on bevel that runs around screen , transparent lines that run down screen and noticable with darker backgrounds. Hardly any yellow tint to be fair but pink spot in camera still there.
Giving up now on owning this phone, shame samsungs build quality is so bad becouse i really do like this device and how it performs in other aspects such as browsing games and system ui.
all 4 phones manufactured korea finished china
08/11
07/11
06/11
06/11

Screen Yellowing

I don't really see many people talking about the screen yellowing on the Nexus 10, yet I think it is a more important issue than the backlight bleed. I have been living with the backlight bleed just fine, however the uneven screen color is absolutely terrible. I will post up some pics later when I get home.
Who else has this issue? There isn't a day that goes by where I don't notice it. It's literally the entire right half of the screen. I can confirm that it's a hardware issue by simply rotating the screen 180 degrees, and now the yellowing is on the left.
How would I go about getting Samsung to fix this? They keep telling me it's normal and within spec...
Thanks!
Edit: here are the pics.
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jefflikesbagels said:
I don't really see many people talking about the screen yellowing on the Nexus 10, yet I think it is a more important issue than the backlight bleed. I have been living with the backlight bleed just fine, however the uneven screen color is absolutely terrible. I will post up some pics later when I get home.
Who else has this issue? There isn't a day that goes by where I don't notice it. It's literally the entire right half of the screen. I can confirm that it's a hardware issue by simply rotating the screen 180 degrees, and now the yellowing is on the left.
How would I go about getting Samsung to fix this? They keep telling me it's normal and within spec...
Thanks!
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
The backlight bleed is yellow, lots of it can cause screen yellowing, they should replace it because of that.

jefflikesbagels said:
I don't really see many people talking about the screen yellowing on the Nexus 10, yet I think it is a more important issue than the backlight bleed. I have been living with the backlight bleed just fine, however the uneven screen color is absolutely terrible. I will post up some pics later when I get home.
Who else has this issue? There isn't a day that goes by where I don't notice it. It's literally the entire right half of the screen. I can confirm that it's a hardware issue by simply rotating the screen 180 degrees, and now the yellowing is on the left.
How would I go about getting Samsung to fix this? They keep telling me it's normal and within spec...
Thanks!
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Not to be mean but that should have been returned on day 1. Unless it has occurred over time which is a scarier prospect. If you are out of the play store, walmart, or staple's return window samsung is your only option. From what I've read the samsung option comes with mixed results.
if you are within the return window, return the hell out of it.I don't know why I still check this forum, but I do, so there you go.

RMA it. Samsung supposedly is sending my repaired unit back for display issues, so we'll see shortly if they fixed mine.

dibblebill said:
RMA it. Samsung supposedly is sending my repaired unit back for display issues, so we'll see shortly if they fixed mine.
Click to expand...
Click to collapse
Do they actually fix YOUR device or give you a new one? Or a refurbished one? <ew

atg284 said:
Not to be mean but that should have been returned on day 1. Unless it has occurred over time which is a scarier prospect. If you are out of the play store, walmart, or staple's return window samsung is your only option. From what I've read the samsung option comes with mixed results.
if you are within the return window, return the hell out of it.I don't know why I still check this forum, but I do, so there you go.
Click to expand...
Click to collapse
The sad part is I never noticed it until I hopped on this forum and read all of the complaints... by then it was too late to return it.
This really sucks because I love the tablet, but the screen turns me off every time I turn it on. I had an absolutely horrible experience with Samsung the first time around. A month later and I get the tablet back with absolutely nothing done to it. Ridiculous. I may eventually try again, and maybe pack in a bunch of pictures of the problem with the tablet when I ship it out so the technicians can see how bad it is.
If I end up getting it sent back to me with nothing done to it again, then I really have no choice but to sell it on eBay. The second picture is proof enough for how annoyingly obvious it is.

Neither--- see my thread
Sent from my mom's Nexus 7

I received my Nexus 10 few days ago. I live in Poland (it's almost impossible to buy Nexus 10 here whereas Nexus 7 can be found in almost every Polish shop with electronics) and it was a gift from my family in the USA.
My serial number starts with R32D103A. My screen also suffers from slight light bleed. My back panel cracks when I gently squeeze the device (for example to lift it). But I can "accept" these issues.
What I can't accept is that my Nexus has the problem mentioned in this thread: the right half of the screen (in landscape mode) is more yellowish than the left side (more white). As a result the screen seems to be more dim or dirty there. It is very visible on white and (especially) grey background.
Did anyone found some fix for this issue?
I tried contacting Google, but Play (Nexus 7, 10 or 4 division) is not avaible in Poland, so I could not find ANY e-mail address to any person that takes care of customer service regarding Google's devices. I tried contacting Samsung in Poland, but I was told that they do not handle Nexus 10 repairs as this device is not distributed by them in my country. So... I contacted Samsung in the USA, and I was told that they do not repair Nexus 10 devices! Samsung rep gave me some phone number to Nexus 10 team, but when I asked him for e-mail address, he said he has no idea what it could be. I cannot phone USA about my Nexus 10, because I would have to pay fortune (litearlly) for 30-60 minutes conversation.
I'm stuck.
Perhaps someone here has some e-mail address to Samsung Nexus 10 repair team/division?
Here is the screenshots of my yellowish Nexus 10 (the color tint is much more visible in reality):

Sucks bro... Your only option is to send it back to your family in the states and have them return it... Gonna cost a lot in shipping tho...

jefflikesbagels said:
They keep telling me it's normal and within spec...[/IMG]
Click to expand...
Click to collapse
As I've already said in this thread, I have exactly the same problem (yellowish right half of the screen). Did they tell you what causes this issue? WHO keeps telling you it's normal? Do you have it on paper (as an e-mail)? Perhaps we could make such statement public (on some blogs or sites), so that Samsung has to respond in some way...
Did you decide to send this device for repair again? I can't fix this in my country and I am afraid to send Nexus 10 to America and receive it in the same condition 2 months later.

Bukary said:
I received my Nexus 10 few days ago. I live in Poland (it's almost impossible to buy Nexus 10 here whereas Nexus 7 can be found in almost every Polish shop with electronics) and it was a gift from my family in the USA.
My serial number starts with R32D103A. My screen also suffers from slight light bleed. My back panel cracks when I gently squeeze the device (for example to lift it). But I can "accept" these issues.
What I can't accept is that my Nexus has the problem mentioned in this thread: the right half of the screen (in landscape mode) is more yellowish than the left side (more white). As a result the screen seems to be more dim or dirty there. It is very visible on white and (especially) grey background.
Did anyone found some fix for this issue?
I tried contacting Google, but Play (Nexus 7, 10 or 4 division) is not avaible in Poland, so I could not find ANY e-mail address to any person that takes care of customer service regarding Google's devices. I tried contacting Samsung in Poland, but I was told that they do not handle Nexus 10 repairs as this device is not distributed by them in my country. So... I contacted Samsung in the USA, and I was told that they do not repair Nexus 10 devices! Samsung rep gave me some phone number to Nexus 10 team, but when I asked him for e-mail address, he said he has no idea what it could be. I cannot phone USA about my Nexus 10, because I would have to pay fortune (litearlly) for 30-60 minutes conversation.
I'm stuck.
Perhaps someone here has some e-mail address to Samsung Nexus 10 repair team/division?
Here is the screenshots of my yellowish Nexus 10 (the color tint is much more visible in reality):
Click to expand...
Click to collapse
Don't take their crap. They do repair Nexus 10 devices. Just keep demanding to be transferred to the Nexus department
Sent from my Nexus 10 using XDA Premium HD app

[Q] Advice needed !

Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
[ EDIT : I had started an RMA for connection dropouts before breaking the phone ]
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.

smaghe said:
Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.
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Looks like pics aren't displaying, so here are the links : hpics.li/19be0a5 & hpics.li/b3341d5
Click to expand...
Click to collapse
If you had bad luck, why is it the responsibility of Google to foot the bill of your bad luck? When did Google enter the business of insurance?
I understand that you're a student, but think about the above. And if the phone truly had substantial drop-out problems, you would have replaced it a long time ago. Your choice to keep the phone suggests that the "problem" is not as dire as you're making it out to be. It's funny how the phone breaks, and suddenly your phone had a "problem" all along that you "lived with".
Repair the phone, sell it off if you want, and disclose that information to your buyer.

Couldn't you call up LG customer care and send it to them to fix it for a cost?
Sent from my Nexus 4 using xda premium

@PoisonWolf
I actually had started an RMA procedure for the network problems ...
@DarkSora
A backplate is an ok cost. Backplate + Display is definitely not worth it...

So you don't think they would notice the damage to the phone once they get it back and not charge you?

The accident is through no fault of Google so they wont repair it for free. Even though you started the RMA procedure, they wont accept a damaged phone like that when you send it them. Most likely the hold they put on your card will actually be what you end up paying.

Under no circumstances should you sell the phone unless you tell the person what happened to it and sell it as-is without trying to fix it yourself. Some people are into fixing phones. Sending it to Google under the assumption that you are trying to fix a different problem so you can get a new phone is just plain dishonest. Karma is real and doesn't let people get away with dishonest actions for very long.
Sent from my Nexus 4 using Xparent Cyan Tapatalk 2

If you can live with the screen issue, fixing the back is a simple $10 thing. Go buy a DBrand skin http://forum.xda-developers.com/showthread.php?t=2095261 they will stick to broken screens and now you can't tell. No fancy pattern but you lost that anyway now.They are pretty thick and the black leather I have feels nice.
I keep thinking about bringing my N4 with mne when I ride but avoid it for this reason. I have hit my thigh on many things, I would rather pop out the SIM and use my HTC desire, but I generaly just ride without a phone or use the Desire as an MP3 player.

@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.

smaghe said:
@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.
Click to expand...
Click to collapse
No one on here knows what Google is going to do even if you repair the phone. Its all just speculation as to what their process is for inspecting RMA'd devices. I believe the back glass runs around $100 and not sure if its an exact copy of the original or not. But if you repairs look original I say RMA it.

Samsung sg4 melted/burned while charging overnight

Update below:
Hey Guys,
i had a bad sleep last night, and that was actually good for once.
I woke up in the middle of night and wanted to check my phone. the screen was black and insanly hot. I took out the charger and thought it just needed to cool down. then 10 minutes later i checked the phone again, and it was still really hot. i took out the battery as well and continued to sleep. Then early morning I was scared i would miss the alarm, i inserted the battery again and wanted to attach the cover, but there was something wierd with the bottom exterior. i turned on the light and instantly woke up a 100%.
The bottom had melted and deformed and the charger tip was black.
It seems I was lucky waking up at the very right time before the device would have further heaten up and potentially caught fire...
I hope the dealer can easily replace the device as I am moving between countries. I already called samsung, but it seems the lady i was talking with was rather unwilling to help and directed me solely to the dealer...
Links below for pictures:
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https://www.dropbox.com/sh/ehgzsq6zx15zvx5/0lXdixMRl0
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Update: Samsung replaced the headset, supposedly to do further research on the issue.
im still frightened to charge it overnight, especially if you have it close to your bed at night! But anyways, im happy to have a new SGS4 in my hands!

If battery/charger was factory original that comes with the device, you can ask refund or replacement since its defective product.. most aftermarket ones are fake (even labeled as genuine) and have no overcharge protection so this might happen. I hope it is resolved well.
Sent from my GT-I9505G using xda premium

Hows the battery
A friend of mines S4 used to overheat to a point where it was untouchable. The motherboard and battery were replaced because the battery had started overheating and expanding. How is your battery looking?

Radukk: it was the original charger that came with the product. So if this is the sole limitation for a return, then I should be covered.
I have actually been thinking about this as i recieved a terrible slow secondary charger from phonehouse. the phonehouse charger used 8 hours to charge 50%, so since then I have only used the original in case anything happened.
Gilani7: i couldnt spot any bulks or any other sign that the battery has expanded.
The battery still holds charge and I can use it normal, after 4-5 hours use it has 77% charge left. But anyhow i need a new phone as it doesnt look good and neither is it practical to charge the battery externally.

Samsung's quality is deteriorating?
Sent from my GT-I9500 using xda premium

omfg oO, did you have a supercharger? ahaha
its like you abuse from power
SUE SAMSUNG xD.....you can die because of this .....SUE SAMSUNG and split money with xda members
titus1 said:
Samsung's quality is deteriorating?
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse

Coordinate with your dealer to have your handset replaced, but at the same time do everything you can to catch Samsung's attention. E-mail them, call them again (customer service via hotlines suck, as they outsource that sort of thing to third world countries like the Philippines and India, so most representatives when it comes to serious problems like that, they will turn you away and not help you), and write to the CEO if it's necessary. Since both battery and charger are original, warranty should cover your phone.
There have been reports this July of Samsung Galaxy devices exploding and melting... The charger thing you experienced was experienced by a another woman just this month, and on the same unit. She had problems when she approached the dealer for a replacement so she filed a complaint with Samsung and they helped her get a new S4.
I hope I don't experience this... I have a tendency to leave my phone charging overnight, and I'm planning to get the S4 in two months. :S

Last accident was caused by non original battery.
Sent from my GT-I9505 using Tapatalk 2

i just went to the dealer (Phonehouse) it was not that pleasent. The guy behind the desk was nice enough, but he said they needed to send it in to samsung, And from his experienced this couldnt be repaired (not a big bomb) and Samsung would neither replace it. He said it was totally up to Samsung.
The stupid thing is that Im leaving Spain in 10 days and i have no time to go back and pick up the phone...
I dont think i will have the time and the resources to sue them, but if they wont replace it then u will be the first one to know. Secondly comes the press.
Im never gonna sleep "with" my samsung phone charging again...

It is not a first time with similar problems in smartphones. In this case, as there is no visible damages to the battery, I am suspecting that USB plug was not fitted in socket correctly, and electric contact was not perfect or there was some dirt on contacts (and some series resistance caused additional heat dissipated during high current charging process).
I am not saying that it is user’s fault. Not. Problem is that micro USB port (enforced by some eco bureaucrats as charging standard) design is not so great for currents up to 2A.
Samsung should put additional temp sensor chip (not only sensor alone, but supervising chip, independent from OS running fine or not, which would be able to shutdown phone) very close to the USB socket.
Safety regulators should enforce such requirements and respective certification tests. Many vendors sometimes demonstrates their scratch tests, endurance testing, super duper audio bits, camera test etc. but I never heard about advertising of safety/temperature/fire tests...
My advice to you is to take high quality high resolution photos (better then these on dropbox) of battery, charger and cable, before you ship phone to the Samsung. Just in case, to avoid to hear next month, that it is your fault because you used fake/unauthorized battery/charger/cable.

See it on the bright side, at least you got a hot night.

ladyhaly said:
(customer service via hotlines suck, as they outsource that sort of thing to third world countries like the Philippines and India, so most representatives when it comes to serious problems like that, they will turn you away and not help you)
Click to expand...
Click to collapse
Are you saying that customer service in "first" world countries is perfect?
If those in 3rd world countries suck, and knowing that multinationals do their homework, why do you think that they still outsource? One would say they are either nuts to throw away their hard earned name or they are just trying to save a buck. Assuming it to be the latter, would it not be better to say the MNCs suck and or that they are greedy rather than accuse someone who is trying to help ... someone that MAY BE disconnected from reality as they either have no clue what's happening in the other world or have no power to sort out the problem (as in this case where the help desk guy Philippines and/ or India would have no authority to approve a replacement).

diamond 2 owner: sadly i have sent it in already, so these are all the pics I got.
Yeah it could be as u say some dirt that had gotten in. but it doesnt seem right as i have had sgs2 for 2 years and never had any issues. and i was abusing that phone and the charger.
I thought they had a charging temp sensor on the sgs4, not only the battery. Mostly because it was such a powerful charger...

targaz said:
i just went to the dealer (Phonehouse) it was not that pleasent. The guy behind the desk was nice enough, but he said they needed to send it in to samsung, And from his experienced this couldnt be repaired (not a big bomb) and Samsung would neither replace it. He said it was totally up to Samsung.
The stupid thing is that Im leaving Spain in 10 days and i have no time to go back and pick up the phone...
I dont think i will have the time and the resources to sue them, but if they wont replace it then u will be the first one to know. Secondly comes the press.
Im never gonna sleep "with" my samsung phone charging again...
Click to expand...
Click to collapse
Just put my phone behind the charger today. Room temperature was 35c but half way the charge the battery was so hot i thought it would explode. If mine will melt like that you bet i would make work of it and get it replaced by samsung, if not i will steal one from the shop and swap it with mine

Paparasee said:
Are you saying that customer service in "first" world countries is perfect?
If those in 3rd world countries suck, and knowing that multinationals do their homework, why do you think that they still outsource? One would say they are either nuts to throw away their hard earned name or they are just trying to save a buck. Assuming it to be the latter, would it not be better to say the MNCs suck and or that they are greedy rather than accuse someone who is trying to help ... someone that MAY BE disconnected from reality as they either have no clue what's happening in the other world or have no power to sort out the problem (as in this case where the help desk guy Philippines and/ or India would have no authority to approve a replacement).
Click to expand...
Click to collapse
No, but customer service in first world countries is much better, as call center agents in first world countries are better trained. I'm from the Philippines with friends who have previously worked for call centers. They kept telling me that they were being scolded by their supervisor for having longer calls than 3 minutes, as they were trying to really help the customers resolve their problem, and unfortunately, the prepared script couldn't solve those particular customers' problems.
You immediately jumped to conclusions and raged at me. Stop it. You don't even know who I am and immediately you assumed I was discriminating. Am I supposed to say that customer service in countries like the Philippines and India is top notch when I know for myself it's not? There are a lot of factors to that, but that's not what I'm pointing out, isn't it? What are you going to accuse me of next?
If you bothered to Google my location, you'd KNOW it's from the Philippines. Who's disconnected from reality now?

ladyhaly said:
No, but customer service in first world countries is much better, as call center agents in first world countries are better trained. I'm from the Philippines with friends who have previously worked for call centers. They kept telling me that they were being scolded by their supervisor for having longer calls than 3 minutes, as they were trying to really help the customers resolve their problem, and unfortunately, the prepared script couldn't solve those particular customers' problems.
You immediately jumped to conclusions and raged at me. Stop it. You don't even know who I am and immediately you assumed I was discriminating. Am I supposed to say that customer service in countries like the Philippines and India is top notch when I know for myself it's not? There are a lot of factors to that, but that's not what I'm pointing out, isn't it? What are you going to accuse me of next?
If you bothered to Google my location, you'd KNOW it's from the Philippines. Who's disconnected from reality now?
Click to expand...
Click to collapse
I don't see why you'll generalize the entire situation to your call center friends. Do they work for Sammy? But the fact that you keep on complaining about the services our nation can bring (I know it's crappy), then why not move out?
So let us all now assume that customer hotlines suck 0 hahahaha it is always better if you complain personally in their service centers (especially to the main offices)
Sent from my GT-I9505 using xda premium

Damn i keep seeing thread about exploding and burning s4's, is this device even safe? Because mine is hot sometimes on the upper side of the phone
Verstuurd van mijn GT-I9505 met Tapatalk

targaz said:
Hey Guys,
i had a bad sleep last night, and that was actually good for once.
I woke up in the middle of night and wanted to check my phone. the screen was black and insanly hot. I took out the charger and thought it just needed to cool down. then 10 minutes later i checked the phone again, and it was still really hot. i took out the battery as well and continued to sleep. Then early morning I was scared i would miss the alarm, i inserted the battery again and wanted to attach the cover, but there was something wierd with the bottom exterior. i turned on the light and instantly woke up a 100%.
The bottom had melted and deformed and the charger tip was black.
It seems I was lucky waking up at the very right time before the device would have further heaten up and potentially caught fire...
I hope the dealer can easily replace the device as I am moving between countries. I already called samsung, but it seems the lady i was talking with was rather unwilling to help and directed me solely to the dealer...
Links below for pictures:
Click to expand...
Click to collapse
Hey, where about in the world are you living ?
Is it extremely hot weather over there ??
I bet this issue could be corrected by using the onboard temperature sensor to stop charging as a precaution when the phone itself is over heating and can lead to disaster like this one. Ah,.. those pics don't look too good to me ...seems like the connector is bad or something shorted over the connecting surface, did it actually plug-in quite well or was it loose ?

I'm living in Spain, Barcelona, the weather during the day can reach 30 degrees, but i wouldnt call it extremely hot weather, and the weather was quite pleasent during the night it burned, maybe 20 degrees in the room.
it plugged in as usual, not like the virgin-first time stiffness, but not any bending or loose contact neither, i didnt have any issues with charging connecter as i had with my previous phone.
When you say
I bet this issue could be corrected by using the onboard temperature sensor to stop charging as a precaution when the phone itself is over heating and can lead to disaster like this one.
Click to expand...
Click to collapse
You mean by Samsung, not by ane tweaks i should have done?

i would appreciate it if you had some links/threads you have found that you can send me in case I need additional proof to Samsung. Ive done some searches on google, but any additional ones would help as well.

Cracks through S7 Edge Screen - No physical reason

Hey Guys,
I have noticed have been a few reports of S7 Edge screens cracking for what seems to be no reason. Mine has lived in a Pelican cover all of its life
I had mine next to my bed last night, before going to sleep I turned it over to be screen side down, and I heard a weird noise coming from it (sounding something like an electrical short). I picked it up, unplugged the charger, and was able to see the cracks appear as they slowly (over about 4 seconds) appeared all over the screen.
From looking at it, the cracks appear to have originated from the volume buttons?
Does anyone have any ideas / other articles / posts that I can see to help me with my case with Samsung warranty in Australia?
Thanks a lot for your help

I did try and insert a link to the photos I took, but as a new member I cannot insert links.

Haven't heard of this issue.
Try mailing me a link through private messaging and I can post it.

There you go.
http://imgur.com/a/3cDKK

It appears that the display cracked from within? Did you apply any considerable force to the volume buttons before this?
Can you feel the cracks when running your finger across the screen?
I'm sorry for your loss, though you actually seem strangely calm when discussing your spontaneously cracking smartphone.

iSaitama said:
It appears that the display cracked from within? Did you apply any considerable force to the volume buttons before this?
Can you feel the cracks when running your finger across the screen?
I'm sorry for your loss, though you actually seem strangely calm when discussing your spontaneously cracking smartphone.
Click to expand...
Click to collapse
The cracks seem to be from within the screen, and you cannot really feel anything from the surface.
There was no unusual force applied to the phone that I can recall.
The part that really confused me, was the fact that it seemed to take about 5 seconds from the start of being able to hear the noise, to the time the cracks had made their way across the screen.
Yeah, not calm, pretty pissed about the whole thing actually. I was hoping I would be able to find a few more examples of this happening to others, but it doesn't appear to be the case.

Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.

paysen said:
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
Click to expand...
Click to collapse
The problem will be proving that. I'm not implying the OP isn't being truthful, but you can pretty much guarantee the majority of people that go to Samsung with cracked screens do so whilst claiming that it just happened and the phone hadn't been dropped/manhandled etc, even if they had. Unfortunately, I can't see this being repaired free of charge.
As for the photos, I can't look at them without cringing! I'd be mortified if that happened to mine. Hope you get it sorted.

paysen said:
Contact samsungs customer service, maybe there is a chance that you get it replaced by samsung. Doesn't look like it's your fault.
Click to expand...
Click to collapse
The phone is currently with a service centre in Perth WA.
The guy I spoke to there was one of the biggest douche bags I have dealt with in a very long time. He had very close to zero interest in helping me, and pretty much laughed me off the whole time.
Yesterday (after about a week of it being at the service centre) I contacted Samsung Support, and they informed me that the warranty case manager at Samsung had rejected my claim as hey do not cover physical damage. I informed her of what had happened to the phone, and why in my opinion it should be covered. She said that there was no information on the Service Request form about what had happenened (written and sent in by the DB in Perth), and all the request said was "Cracked Screen and customer is escalating for Samsung to Cover". There was no information about what I had said happened, and as the case manager does not have the physical device (I am assuming they are on the other side of the country), they just directly rejected it without any thought because they don't normally cover that sort of damage.
Long story short, they are going to re open the service request with the new information and see how it goes.
This time I will be able to speak directly with the Samsung case manager and explain to him my version of events, instead of wasting my time with some smart arsed tech.
Fingers crossed

Simmilar issue like Note 5/ Edge Plus. The problem is from drastic temperatures of charging device and surface of your table/ plot. The phone is very warm because of the charging process but the surface of the plot is cold -> and boom, the screen or glassy back cracking. My opinion is because of the slim body of the device, when the battery going to degredation the dimensions is going bigger and there is a chance to crack the whole device from inside.

Same. S7 Edge Glass Cracked for no Reason
I recognize this thread is old, but same thing happened recently to me with my S7 Edge after less than a month. Never broke a phone ever, had it in a case, didn't drop it. Broke similar to yours. Samsung basically said 'we don't believe you' and that was the end of it. Done with those guys. Nokia was also a once great cellphone Company who similarly got smug like this, and how many of you are carrying Nokias around these days? Exactly, none of us.