Database Users

Nexus 7 liquid and gray screen issue

I just got my n7 after waiting for a month but i feel really sad mine have issue .the screen look gray . White cant us it and there are something like liquid in corner . Is there away to fix or i need to change it
I really like Asus as company with idea but i don't like there manufacture they don't work well always issue got tf101 and 201 they had issue in screen and gps in prime . And now i got padfone and n7 the padfone dock station no response when touch it . And the nexus 7 look bad screen gray and and there is liquids
I dont respect Asus anymore and i dont trust it anymore
Sent from my PadFone using xda premium

If its really liquid RMA your N7. However if you are seeing something like light bleeding all around the the edges of the screen when you turn on the device I think it is some software issue.

My screen look gray i cant use it and when i enter any app i still see menu icon shadow . Its like plaza screen problem
Sent from my PadFone using xda premium

smelian said:
Sent from my PadFone using xda premium
Click to expand...
Click to collapse
I had trouble taking everything you said seriously after reading what you wrote it on.

Nexcellent said:
I had trouble taking everything you said seriously after reading what you wrote it on.
Click to expand...
Click to collapse
Nobody gives a **** about your opinion.
OP: your screen needs to be replaced. Sounds like you have screen burn in and ghosting. It's a hardware problem and you need to return it to google, sorry to bring the bad news.
Sent from my LG-P999 using xda app-developers app

This how the screen look some time it come ok as normal
And its have ghost
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"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
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"lightbox_new_window": "New window",
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}
damn waited 1 month and now i need to change it
Sent from my PadFone using xda premium

Man that's horrible. Yea replace that sucker. Hopefully they will send you another one before sending yours out so at least you can play with it some.
I don't know where you live or your money situation but you might be able to buy one locally and just return the defective one for a full refund. This way you can have a working unit asap while you deal with the bad one.
I'm just the opposite with Asus. Their hardware was always cutting edge and their device support is amazing. I had a TF101 and it was an awesome tablet. I had no issues whatsoever. The N7 being from Asus is partially why I bought it. They can have my money and support. I only recommend Asus for tablets because of the upgrades and support they give.
Sent from my Galaxy Nexus using xda premium

First picture I can see writing. The second picture is rather shocking how did that pass quality control? I agree that you should get full refund and buy a new one in store.

player911 said:
Man that's horrible. Yea replace that sucker. Hopefully they will send you another one before sending yours out so at least you can play with it some.
I don't know where you live or your money situation but you might be able to buy one locally and just return the defective one for a full refund. This way you can have a working unit asap while you deal with the bad one.
I'm just the opposite with Asus. Their hardware was always cutting edge and their device support is amazing. I had a TF101 and it was an awesome tablet. I had no issues whatsoever. The N7 being from Asus is partially why I bought it. They can have my money and support. I only recommend Asus for tablets because of the upgrades and support they give.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
i talked with google support they will see if they will replace it for me or no
but the problem i bought it from usa and im in kuwait now so i will need time to send and time to get new one , and i don't trust asus to be honest i think i will get another one with another issues :S i like Asus but i dont trust there build quality cuz have bad experience with Tf101 Tf201 and padfone now

when i use it for sometiems everything be ok the screen color come normal and no ghosting i think there is something with LCD connector

smelian said:
when i use it for sometiems everything be ok the screen color come normal and no ghosting i think there is something with LCD connector
Click to expand...
Click to collapse
Did you do any kind of modding to it? Like removing the long strip of foam that sticks on top of a ribbon cable?

Summerfly said:
Did you do any kind of modding to it? Like removing the long strip of foam that sticks on top of a ribbon cable?
Click to expand...
Click to collapse
no nothing i just open the box and it was like this now i found thats when i use it for 5-10 min its become ok but when i press lock screen key its back to gray screen but there is ghosting .

I want to know something my device screen became white and gray when I lock the screen on or the device on and have ghosting when change from screen to screen or use something for some sec
BUT when I use it for more than 5-10 men without screen off everything become normal the screen color be good and no gousting
So I want know what is the problem exactly and if it can get fix by software or if I can fix it alone ,, I'm scared from Asus I don't trust them I asked for rep but from what I read in forum there are lot of issue on the replacement device
Sent from my Nexus 7 using xda premium

try using a pixel fixer and let it run for 30 min or so. if that doesn't fix it then RMA.
Sent from my mopho

Nexus 7 Screen "Ghosting"
I have had the same issue with my N7. I noticed this issue from day one but paid no attention it because the device was delivered late in the day and the package was extremely warm I turned it off and let it rest for a few hours to let the device cool down.
Keep in mind 15 minutes after I got the device, it was unlocked and flashed with CWM Touch Recovery. BusyBox installed, Rom Manager and a Preview build of CM10. Today I was playing a game of Sudoku and 5-7 minutes after the game was over, I closed the app out. The background to the game was solid white and the Sudoku board was black boxes. After I closed the app out you could clearly see the Sudoku board on the screen as well as the numbers and everything. I turned my N7 off and turned it back on and the bleed through was still there.
I setup a call with Google and within 4 minutes I had two e-mails. One to print off a RMA and return UPS Shipping label and the other to order my New N7. Clearly they wont let you have a replacement on good faith. They told me they had to receive my defective device within 21 days of this e-mail it had to pass testing. The representative, told me they had to test it for water damage and make sure I didn't go tap dancing on the screen... However, I had to flash stock ROM, stock recovery and re-lock the boot loader. It was easy enough.
***Edit***
A good point to bring up. Google gives you two options for returning your defective Nexus.
1. No payment method
a. Return via RMA Kit
b. wait for Google to test the device
c. Receive a replacement Nexus 7 after testing is complete
2. Payment method
a. Click on a link e-mailed to you
b. purchase your new nexus for 199.99 no S&H or taxes (This is just a hold until they receive your old nexus and test it)
c. return your nexus via RMA (you have 21 days to return or they charge you for the new nexus)
d. once Google tests and verifies your device is covered under warranty, you receive a credit to your account
I hope my new Nexus 7 doesn't have the same issue.

Walmart (in-store/on-site) N7 buyers - a few return & protection plan questions

Hey XDA'ers -
So I have a SSN : C60K (June Production Line) N7 16gb/$249 (flat price, no tax) tablet purchased in-store/on-site from Walmart - approaching 2 weeks soon.
I do have a bit of screen lifting and flicker (in low brightness) as per the hundreds/thousands of posts; similarly addressing these issues - It's been bearable, but I was planning on returning it next month and swapping it for a more recent, (perhaps September or October production line) unit.
My Walmart is super-cool in returning things, as are almost all of them - especially if it's a notable defect - swapping for the exact item.
I didn't purchase the Accidental Protection Plan at time of purchase, but I plan on going there in the next day or so (you have 30 days to do it upon purchase) - it's only $30 (29.99) for 2 years... not that bad of an investment for anything potential... I haven't had the chance to really delve into what the plan covers, and I am assuming it might go through a company like Asurion (I might be wrong)... In any case... depending on how you pitch it back to Walmart on a physical visit to customer service, they might not even bother with the returning your defective unit to get repaired/replaced and just have you go to the Electronics Department and get a new one; if they have it in stock.
I didn't want to just return the N7 and wait for the next lineup; as I've been enjoying it... and random (but not highly accurate) chatter has made me wonder if google/asus will be actually working on revised hardware - At least we have a little better idea on how to tell the newer production lines by the SSN/serial :
(for those who haven't caught the info on it) briefly :
Code:
C is the year 2012
8 Is the month
0 Is the run
K Thousand
Anyways, I'd like to hear any experiences specific to Walmart - regarding the return process and ideally, what the protection plan is all about - I'm sure the Walmart.com (e.g. mailing back, etc... might be a bit more challenging so to speak) versus going to an actual store. However, it should be relatively easy albeit purchasing online to bring it back to a physical place to do the above mentioned things I had shared.
Okay - thanks!

Just checking in - had to make a decision in a day /
Perhaps if mods thought this would be better placed in the general section versus this - I figured the Q&A section was for placing unsure topics; along with courtesy to the other established N7 device sections.

I didn't go for it myself, but it's not a bad deal. I just like living on the edge. If it helps you sleep, go for it.
Sent from my Nexus 7 using Tapatalk 2

I purchase my first nexus 7 from Walmart in-store . It had screen lift too. I got my money back the next day and purchased from office depot which don't give refunds only exchanges the first 14 days . Walmarts have really lenient return policy . They didn't even ask what was wrong with it . The one from office depot had screen lift also so I exchanged it and the one I have now is almost perfect.
Sent from my Nexus 7 using Tapatalk 2

I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
The most effective way to test for screen lift is to hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher than that line at any point, you'll be able to see it.
Here is an example of a perfectly flush display, looking across the device from the right side.
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Press firmly on the left side of the display to see if there's any distortion. Listen for any sticking or clicking sounds. Does it feel spongey?

Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Yea I can actually feel it a little bit when trying to that is
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Click to expand...
Click to collapse
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.

pxlitup said:
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.
Click to expand...
Click to collapse
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2

And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.

player911 said:
And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.
Click to expand...
Click to collapse
Lol very true! I just don't want it to be a future issue. Then again I have 3 years extra insurance on it.
But I can push on the spot in the middle of the left side and it will stay down for like 5 seconds and then come back up. But it's so small of a lift if at all. Not sure a hair would fit next to it
Sent from my Nexus 7 using Tapatalk 2

Walmart is extremely good about returning items. They hardly ask questions and the whole experience is completely painless. The worst part is standing in line waiting for 1 or 2 cashiers to get a whole line of people taken care of lol. I think I might go in and purchase the 2yr protection if the small print checks out.
Sent from my Nexus 7 using xda premium
---------- Post added at 03:54 PM ---------- Previous post was at 03:49 PM ----------
niv3d said:
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Dude honestly I would just keep it and don't let it bug u. Like you said you have 3yrs of protection so if it does get worse simply rma. I'm not even sure if people know for a fact that it will get worse. Enjoy your device and don't sweat the tiny stuff.
Sent from my Nexus 7 using xda premium

Nexus 10 Screen Refresh Issue?

I've noticed mostly while browsing (especially in portrait mode) that the higher up on the screen from the bottom of the device, the faster it seems to refresh. This is painfully obvious when looking at something with straight lines as they will bend. After closer examination, this happens on everything with the device, not just browsing. I have force GPU rendering enabled, and tried turning that off, but it made no difference.
Video showing what I'm referring to:
https://www.youtube.com/watch?v=Ib5_7nmUtDQ
Notice how the left (top) portion of the screen responds faster to refreshing from scrolling.
Sent from my Nexus 10 using xda app-developers app

That is really strange.... Not doing that on mine.

Well, if I can get a few of you guys to confirm this is exclusive to me, I'll me exchanging it. It should be painfully obvious in portrait mode on anything really. Just scroll at a few different speeds and you'll be able to tell.
Sent from my Nexus 10 using xda app-developers app

Definitely not happening on mine, either. I'd initiate an exchange process immediately.

Suppose I'll be calling Google ASAP. Do they send a replacement prior to receiving my defective unit?

Nitemare3219 said:
Suppose I'll be calling Google ASAP. Do they send a replacement prior to receiving my defective unit?
Click to expand...
Click to collapse
They authorize a hold of the price of the tablet on a card, send you a replacement; you send the defective unit back to them, they lift the hold. That's how common Google warranty replacements go (apparently they actually used to just send the device without requiring the hold, but some people took advantage of that and kept both devices... sigh)
Might be able to request for you to be able to send the tablet to them and then they send you a replacement, but idk.

Never saw this one in my N10.. but sometimes.. seems saw the app icon flashing when i turn it on from lock status.. not sure..

Mine doesn't do that. Since it looks possibly software related, i'd recommend that you do a factory reset, and check to see if it still does that while its still vanilla.
FYI, If you report the issue and initiate the replacement order per the support on the same day, they'll email you a paid UPS return label with an expiration date about 14 days. The replacement should arrive much earlier than that, so you can use the packaging of the replacement unit to return the defective one, if need be. This is from my experience.

Well I got the RMA started, but of course I wasn't planning on having to have another $400 available, so I can't go through with the RMA for at least 2 weeks (who knows if they'll even allow it then). The rep suggested going through Samsung's warranty program, but I figure they're going to send me a refurb so I've declined for now. I guess I'll request to do an RMA without having an authorization, but I can't see them doing it.
I'll try a factory reset, but I just don't see how this is software related. Such a shame too, because everything else about this device has been perfect.

Just to make the problem even easier to see, here's a screenshot from a video.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
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"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
This was an email I sent to myself of essentially a straight dotted line. However, in the image you can see two partial lines. I was scrolling back and forth to show the differing refresh. The line forming on the right shows the most recent screen information starting to be displayed, while the left is slowly disappearing, top to bottom just as described originally.
Sent from my Nexus 4 using xda app-developers app

Nitemare3219 said:
Well I got the RMA started, but of course I wasn't planning on having to have another $400 available, so I can't go through with the RMA for at least 2 weeks (who knows if they'll even allow it then).
Click to expand...
Click to collapse
The person I spoke to told me I had a year to put the $400 on hold. Not entirely sure if this was true or not though since I thought Play Store purchases had only 15 days?

Perhaps I had a misunderstanding of the way the Play Store works. The rep just told me I have a year to file a warranty claim and the 15 days is just a buyer's remorse period. While that's fine and dandy, I'm still bummed that I have to wait awhile before I can go through with the RMA since advanced RMA is the only method they offer.
Sent from my Nexus 10 using xda app-developers app

Mine does the same (in Chrome). But not as heavy. Maybe a Chrome bug?

Nitemare3219 said:
I've noticed mostly while browsing (especially in portrait mode) that the higher up on the screen from the bottom of the device, the faster it seems to refresh. This is painfully obvious when looking at something with straight lines as they will bend. After closer examination, this happens on everything with the device, not just browsing. I have force GPU rendering enabled, and tried turning that off, but it made no difference.
Video showing what I'm referring to:
https://www.youtube.com/watch?v=Ib5_7nmUtDQ
Notice how the left (top) portion of the screen responds faster to refreshing from scrolling.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
I was experiencing the same thing see my thread I started
http://forum.xda-developers.com/showthread.php?t=1999152
it's software not hardware, all displays do it just more noticeable on this tablet due to high resolution and gpu drivers probably not mature enough yet to handle faster refresh or graphics rendering. But this is definitely the same thing i am seeing on my tablet, makes me dizzy to use in portrait mode due to that wavy bendy effect. So I am using it in landscape.
I have an Ipad 2 where i didnt see this until i went back to check on it after seeing it on my nexus and if i look closely i can see it on my ipad 2 as well just its not very noticeable so i never paid attention to it. so its definitely software related due to gpu drivers. im hoping they get optimized with time if not i will have to sell and get ipad 5 when it comes out.
---------- Post added at 01:13 PM ---------- Previous post was at 01:08 PM ----------
sidamos77 said:
Mine does the same (in Chrome). But not as heavy. Maybe a Chrome bug?
Click to expand...
Click to collapse
I tried different browsers and its the same on all. but definitely more noticeable on chrome.

If others are experiencing this, then I'm probably not going to return the device. Everything else about it is flawless (minimal backlight bleed, no dead pixels, back cover doesn't make noise). So if some more of you could chime in here just to be sure, it'd be great.

Nitemare3219 said:
If others are experiencing this, then I'm probably not going to return the device. Everything else about it is flawless (minimal backlight bleed, no dead pixels, back cover doesn't make noise). So if some more of you could chime in here just to be sure, it'd be great.
Click to expand...
Click to collapse
I feel the same way. Everything else is perfect. That's why I'm holding out hope the drivers get optimized and the effect will no longer be that noticeable. I just looked back at my ipad 2 and it has the same effect. But I have to really look for it to notice it. Before I never even knew it did it because it renders much faster due to lower resolution so it's practically unnoticeable.

I have it on my Nexus 10 as well. It has to do with the way the screen refreshes, top-to-bottom. When the tablet is rotated, it becomes the left (or right) edge and the wobbly effect can be noticed when scrolling. Pretty much any device with this high resolution of a display is going to have the issue. I just looked at an iPad 4 and it does the same thing.

I have this too in dolphin browser. Don't notice in landscape but do so in portrait. Not sure it is a refresh problem though, Windows Phone 8 does a similar effect on purpose for example. Either way I have no problem with it.

i notice the wobble as well

It does it on mine too. In both Boat Browser and Chrome. Just use it in landscape, its what it is designed for

My NewEgg Expirience (Bad)

Well I ordered My G-Pad on 12/31/2013 and payed $300 to get it here with free shipping. Arrived today and must Say Im fairly Disappointed. The item came and as most was not sealed but I didn't mind that. It had dust all over the screen and has 2 scratches on it. You would think they would wrap these things up or something. Anyway turned it on an I immediately noticed the light bleed on the screen at the bottom. Immediately decided this one is going back as soon as possible. I also have scuffs on the back of the G Pad even though its supposed to be new. Tired Wiping it of to no avail. Hopefully this doesn't take to long to go back and come back to me its highly annoying. :crying:
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
My NewEgg experience has been ruined.
@CuraeL
@RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?

That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad

brewer15650 said:
That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad
Click to expand...
Click to collapse
Yeah I would have ignored the scracthes it's the light bleed that's really bothering me. Yeah the scratches are on the metal on the back not the screen. From what I saw I love it though. Going to request an RMA.
Sent from my SGH-T889 using Tapatalk 2

Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
Yeah just RMA'd it so if the next one is the same I will return and just get it in the store
Sent from my SGH-T889 using Tapatalk 2

Did your charger come wrapped like New? My screen was also dirty and it had a hand print on the back, but it did have the screen protector on it. I have no problem with the screen though, it looks perfect.
Sent from my LG-V500 using Tapatalk

Truthfully that light bleed is dependant on what brightness you are at because if that is on greater than 50% brightness you likely will not notice it on anything but an all black screen in a dark room. Usually in this lighting environment I tend to have brighness down below 20%and light bleed is near invisible
Sent from my SM-N900W8 using Tapatalk

I just looked I Have light bleed also but I think I'm going to just deal with it.
Sent from my LG-V500 using Tapatalk

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust, granted no scratches. The scratches were probably from someone carelessly checking the boxes to check for colors. Pretty annoying, and unacceptable, but I doubt it wasn't new.
Hopefully you get a better screen as far as bleeding goes. It honestly didn't seem as bad as others I've seen, most tablets have some amount of bleeding if you have it in the right light.

Sikkly said:
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust,
Click to expand...
Click to collapse
Eh..
That much dust to flip the cover up and check color
What type of room then are they checking color in? That's a lot of dust to just be flying around..
That's why the best option is for the OP to just pony up, walk into a BestBuy ( if available ) and check the unit immediately onsite.. if after turning it on there is lightbleed beyond what the OP is comfortable with.. he can pick another unit right on the spot and walk out 100% satisfied.. That's what I did. and things work out quite well.

naruto.ninjakid said:
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?
Click to expand...
Click to collapse
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.

CuraeL said:
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.
Click to expand...
Click to collapse
Yes thank you for your input. I RMA'd it today so hopefully will get the new one soon. Once I put a dark wallpaper I could easily see the light bleed so I had to send it in today.
Sent from my SGH-T889 using Tapatalk 2

Thanks guys for all your input I RMA'd the device today so hopefully NewEgg gets it right this time
Sent from my SGH-T889 using Tapatalk 2

FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)

woody1 said:
FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)
Click to expand...
Click to collapse
Yeah I'm willing to give them a second chance. So I opted to get a replacement if that one is also bad I will request a refund.
Sent from my SGH-T889 using Tapatalk 2

That is exactly what mine looked like from newegg, received today. The previous one I had from Best Buy looked the same minus the white dust.

Wow, I would cancel my order immediately and get the Google Play Edition from the Play Store. Mine was in sealed package. Works out of the box very very nice. yes, you will spend a little bit more money but it will be well worth it.
there is little doubt that the one you received was a returned item that had been returned for the same reasons you don't want it.

This is exactly how I received mine too. 2 small scratches on the back plastic and also unsealed, looked like it was opened already.
Didn't have any dust though.. Came from a Belgian online shop Conrad.be
Not gonna bother sending it back though..

Fyi best buy has them for 299 again. I will be going in for a price adjustment!!
Sent from my LG-V500 using xda app-developers app

Update !
They sent out my RMA and I got it today. Unlike others hey didn't learn from me and still sent an unsealed one. Dust was still all over the screen cover lol. There were some smudges again on the back so this must be a manufacturing issue. Plus, I don't want to bother to send it back again and wait another week+. The light bleed seems to me to be less than the first model I had so Im satisfied for now. Thanks Everyone , its a great tablet so jump on it while you can.
@CuraeL @RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297

Samsung India's handling of Galaxy S6 Screen issue

So I got my Galaxy S6 32GB last weekend. Immediately noticed that half of my screen is not quiet right.
We all know the issues being faced by many with their Galaxy S6 screens, there is a whole thread for that. Mine is particularly bad. Here are the pics.
Pic 1. Light grey background, auto brightness. No editing of photo.
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Pic 2. Dark grey background, auto brightness, no editing of photo.
Pic 3. Dark Grey background, auto brightness, no editing of photo, different orientation.
As you can see, my screen is weird. On dark grey images or basically any dark coloured backgrounds, one side of the screen is dark and one is as it should be.
On white, there is no clear pink tint. My issue is mostly on darker images only. And I know how good screen should look, this is second S6 in the family.
So I have read many such cases in other thread and though, well, samsung will replace this. Being weekend, I approached nearest service centre first thing on Monday morning.
And here the fun begins.
First the guy at counter refused to accept there is any issue. Ofcourse it was hard to spot in broad daylight with bright sunlight coming in place which basically had huge glass windows as walls. I requested them to go in the manager's office and see the issue there after dimming the light. The guy simply refused.
I asked for his duty manager and showed him the issue by creating the dark spot by surrounding the phone by bags of other customers who were there and mine. After that they agreed that yes, there is an issue. So I told them as phone is new and within 10 day DOA period, please issue me DOA certificate and new handset. At this point things turned sour.
They refused to do so saying they cannot guarantee DOA certificate for this issue a that time and will have to consult their higher ups.
Told me to call next day and accepted handset including all accessories.
NExt day, nobody picked up the phone at service centre when I called late in the afternoon. When there was again no answer on Wednesday morning, I contacted Samsung India on LiveChat and got the phone number of the manager of that service centre. After talking to her, the lady says on the phone that they cannot give DOA certificate for this issue and will instead be replacing the LCD ( Lulz for using LCD word for AMOLED display ) the same day.
I was not happy but thought ok, this might be better as there is always chance of getting another phone with dud screen.
Then I get a call on wednesday evening saying they replaced the "LCD" and found same issue with it. So according to their service engineer, this is not a fault and normal for the phone. Hence they will be putting OLD screen back and I should collect the phone from them. Here I lost it. I told them firmly that I will not accept a faulty screen or screen like that on a device costing Rs. 50000 (roughly $800 in india). Either fix it, or give me new phone. Upon hearing this the lady put the phone down. I went there personally and I was told they will be sending the phone to some other samsung facility for testing.
I immediately wrote to Samsung via their website explaining the issue I am facing with them as well as posted on their facebook wall. After a short while, i got call back from Samsung India HQ. Lady asked what the issue is, and told me she will look into it the next day.
So next day when there is still nothing from them, I again wrote to Samsung India via their website and called the manager which resulted in no updates. I got call back from Samsung HQ again after sending the mail via website from same lady. At this time, she gave me her email ID for futher conversation. (Miss Meenu Gupta from Samsung Gurgaon HQ). She was very polite on the phone and told me she will call me back shortly.
After a while I got a call back and this time she put area manager of Samsung services on the phone conference call.
Now comes the even more weird conversation. This person says as they tried replacing "LCD" there must be fault on motherboard and they will try replacing motherboard. I am puzzled at this point. I tried to explain to Miss Meenu Gupta in detailed email that this is a manufacturing defect and replacing motherboard is not going to achieve anything. Either change the screen or get me a fresh piece in a fresh email today.
I got a call back again short while ago, but she was helpless to do anything today as it is a public holiday for labour day.
So after spending Rs. 50k or close to $800 on a Samsung flagship, they have still refused to replace the phone with known manufacturing defect. For this same issue, people all over the world are getting replacements without much fuzz. But here, this is how Samsung treats the owners of their flagships. Today marks 1 week of my S6 ownership and it has been nothing but nightmare so far. My pocket is lighter, but I have no phone.

write to samsung india ceo using their website
---------- Post added at 12:01 AM ---------- Previous post was at 12:01 AM ----------
it worked for me in several other issues

Already done that. It's useless. So far nothing has been done about it.
The lady does call from Samsung India HQ, but no replacement offered.
Sent from my SM-G850Y using XDA Free mobile app

Your phone is actually not a special case, many phones are similar, if not worse. This is probably why Samsung won't acknowledge the issue, because then they would be liable to replace every phone with this issue (which is a large fraction).

demonwind said:
Your phone is actually not a special case, many phones are similar, if not worse. This is probably why Samsung won't acknowledge the issue, because then they would be liable to replace every phone with this issue (which is a large fraction).
Click to expand...
Click to collapse
In my case they have now accepted the issue that there is a patch on the screen. My main issue is their solution. They have spent 1 week trying to fix it. And puzzling thing is they are trying to do it by replacing motherboard now.
I question whether the local service guys actually know about AMOLED technology and its issues/limitations.
As I mentioned, I have a perfectly good S6 in family. This new one is not fine. And it looks lot worse in person than in the pictures here. I don't even have to crank up brightness to notice this like many. It can be seen even at lowest brightness and on auto brightness.
I should have been able to return this device and get credit note our refund so I can buy another. But even that courtesy is not being offered.
I will see what is the situation in Monday and if required I will be sending a legal notice to Samsung for this. I will fight this. I am not going to settle for defective hardware after spending $800. It is bit even about money. I go through 5-6 different flagships a year from different manufacturers, and I expect proper after sales service and most importantly them honoring DOA and return periods.
In this part of the world, it is a habit to take consumers for a ride instead of offering quick resolution.
Sent from my SM-G850Y using XDA Free mobile app

In my case (Singapore) I was only offered one exchange, and it was still defective. So I ended up selling the phone, buying one again, and the new one had a worse tint. So it turns out there was an offer (using coupons) so I sold my third phone for a profit and am on my 4th one now.. and the fourth one may not be 100% perfect, but I can't notice the tint under most circumstances, so it's a keeper.

OP... There are a few steps you should take.
1. Tweet. Start publicly tweeting to the Samsung India and Samsung Worldwide accounts describing your issues and the horrible experience with Samsung support.
2. If the tweeting does nothing, email them and tell them you will be going to consumer court for mistreatment and failure to honor warranty.
3. Call up their customer helpline, insist on talking to the escalation team. Plead, shout, threaten and do whatever you can to get the service you deserve.
These idiots think that Indians are a third world country that shouldn't get any customer service, even though they charge us much more than the US or any other country, so you'll have a hard road ahead for you. But if you shout enough, then you will get the service you rightfully deserve.
Best of luck!!!

Anyway, OP seems to have a website. You could really take advantage them to publicise the issue and get websites to run it for you.

Funkym0nkey said:
So I got my Galaxy S6 32GB last weekend. Immediately noticed that half of my screen is not quiet right.
We all know the issues being faced by many with their Galaxy S6 screens, there is a whole thread for that. Mine is particularly bad. Here are the pics.
Pic 1. Light grey background, auto brightness. No editing of photo.
Pic 2. Dark grey background, auto brightness, no editing of photo.
Pic 3. Dark Grey background, auto brightness, no editing of photo, different orientation.
As you can see, my screen is weird. On dark grey images or basically any dark coloured backgrounds, one side of the screen is dark and one is as it should be.
On white, there is no clear pink tint. My issue is mostly on darker images only. And I know how good screen should look, this is second S6 in the family.
So I have read many such cases in other thread and though, well, samsung will replace this. Being weekend, I approached nearest service centre first thing on Monday morning.
And here the fun begins.
First the guy at counter refused to accept there is any issue. Ofcourse it was hard to spot in broad daylight with bright sunlight coming in place which basically had huge glass windows as walls. I requested them to go in the manager's office and see the issue there after dimming the light. The guy simply refused.
I asked for his duty manager and showed him the issue by creating the dark spot by surrounding the phone by bags of other customers who were there and mine. After that they agreed that yes, there is an issue. So I told them as phone is new and within 10 day DOA period, please issue me DOA certificate and new handset. At this point things turned sour.
They refused to do so saying they cannot guarantee DOA certificate for this issue a that time and will have to consult their higher ups.
Told me to call next day and accepted handset including all accessories.
NExt day, nobody picked up the phone at service centre when I called late in the afternoon. When there was again no answer on Wednesday morning, I contacted Samsung India on LiveChat and got the phone number of the manager of that service centre. After talking to her, the lady says on the phone that they cannot give DOA certificate for this issue and will instead be replacing the LCD ( Lulz for using LCD word for AMOLED display ) the same day.
I was not happy but thought ok, this might be better as there is always chance of getting another phone with dud screen.
Then I get a call on wednesday evening saying they replaced the "LCD" and found same issue with it. So according to their service engineer, this is not a fault and normal for the phone. Hence they will be putting OLD screen back and I should collect the phone from them. Here I lost it. I told them firmly that I will not accept a faulty screen or screen like that on a device costing Rs. 50000 (roughly $800 in india). Either fix it, or give me new phone. Upon hearing this the lady put the phone down. I went there personally and I was told they will be sending the phone to some other samsung facility for testing.
I immediately wrote to Samsung via their website explaining the issue I am facing with them as well as posted on their facebook wall. After a short while, i got call back from Samsung India HQ. Lady asked what the issue is, and told me she will look into it the next day.
So next day when there is still nothing from them, I again wrote to Samsung India via their website and called the manager which resulted in no updates. I got call back from Samsung HQ again after sending the mail via website from same lady. At this time, she gave me her email ID for futher conversation. (Miss Meenu Gupta from Samsung Gurgaon HQ). She was very polite on the phone and told me she will call me back shortly.
After a while I got a call back and this time she put area manager of Samsung services on the phone conference call.
Now comes the even more weird conversation. This person says as they tried replacing "LCD" there must be fault on motherboard and they will try replacing motherboard. I am puzzled at this point. I tried to explain to Miss Meenu Gupta in detailed email that this is a manufacturing defect and replacing motherboard is not going to achieve anything. Either change the screen or get me a fresh piece in a fresh email today.
I got a call back again short while ago, but she was helpless to do anything today as it is a public holiday for labour day.
So after spending Rs. 50k or close to $800 on a Samsung flagship, they have still refused to replace the phone with known manufacturing defect. For this same issue, people all over the world are getting replacements without much fuzz. But here, this is how Samsung treats the owners of their flagships. Today marks 1 week of my S6 ownership and it has been nothing but nightmare so far. My pocket is lighter, but I have no phone.
Click to expand...
Click to collapse
DO NOT SETTLE FOR THIS. It is just unacceptable... I exchanged 2 nexus 6s last month for the same issue from flipkart.. Finally I pressed for a refund and got it right away.. Flipkart was really good on that part... So finally I got the s6 from an official sam store.. And the screen appears fine.. Even the display units I checked in showroom showed no tints.. DO NOT SETTLE FOR THIS.

Siddheshpatil said:
DO NOT SETTLE FOR THIS. It is just unacceptable... I exchanged 2 nexus 6s last month for the same issue from flipkart.. Finally I pressed for a refund and got it right away.. Flipkart was really good on that part... So finally I got the s6 from an official sam store.. And the screen appears fine.. Even the display units I checked in showroom showed no tints.. DO NOT SETTLE FOR THIS.
Click to expand...
Click to collapse
Don't plan to settle.
I am approaching consumer forum later today as well as drafting a legal notice to Samsung mobile India and sending it to them if issue is not resolved today.
Sent from my SM-G850Y using XDA Free mobile app

Funkym0nkey said:
Don't plan to settle.
I am approaching consumer forum later today as well as drafting a legal notice to Samsung mobile India and sending it to them if issue is not resolved today.
Sent from my SM-G850Y using XDA Free mobile app
Click to expand...
Click to collapse
Awesome! Tbh it's not their fault.. They are doing the best they can in terms of manufacturing. Read my issues thread for why this happens.. But still we pay such a huge amount and anything like this is just unacceptable. I knew about this issue before I got my s6. I told the guys at the sam store that I'll check the phone and then pay them and they agreed. Luckily I got a good unit. Do let us know what happens.. If you need any support we are here good luck.

Well, I showed my middle finger to Sammy last week by selling off my S6 replacement which was worse that the original unit. My original unit had pink tint on the lower bottom and had scratches on the home button right out of the box. Though I faced a huge loss of 9k, I am still at peace not having the hideous device in front of me.
Your case clearly qualifies for a DOA certificate and I am not sure why these guys denied it to you in the first place. In the beginning, even I had a hard time convincing the service agent of the pink tint issue but he finally agreed to it and issued a DOA in half an hour. Your story is turning out to be a nightmare and is unacceptable of Samsung to make someone run around like this after spending 50k. I'd highly recommend you to use social media to voice your concern and share the link of that page here so that people like me or with similar issues can add to that.
As for me, I am done with Samsung and their AMOLED screens.