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i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
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well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
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yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
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if the phone is two days old, go return it... they shouldn't have a problem taking it back
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
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good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.
Mine came with software version 3.29
latoso said:
Mine came with software version 3.29
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thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
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seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
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i am i just upgraded 2 days ago.
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
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i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
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just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Threaten to cancel and they cant. They have that thirty day worry free, remember?
fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
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Wow
Sent from my PC36100 using XDA App
I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
Click to expand...
Click to collapse
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
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Click to collapse
Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
Click to expand...
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Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
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Click to collapse
Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
Click to expand...
Click to collapse
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
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Click to collapse
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
Click to expand...
Click to collapse
Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.
Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?
Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
Sent from my GT-P1000 using XDA App
How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.
Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist
Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?
Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
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Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
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Click to collapse
Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.
Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!
^ coo good thing u weren't stuck with a defective tab
My gf and I both have atrix phones and I'm on my 2nd one. it's been fine so far, it runs ICS etc etc
well, she is on her 3rd one and this one is having problems already
1st one the digitizer stopped working
2nd one speaker wasn't working
3rd one the notification bar keeps disappearing. factory reset does not fix it
I don't want to root her phone or anything so she wants to keep it stock (and she should)
We talked to motorola and they told us to factory reset. told them we did, and they pretty much said do it again... wtf #1
after I told her to call AT&T and they told her the same thing. We told them it was already factory reset once about an hour ago, and they said to take it back to the service center and get a 4th one.... problem is, she can't this week because this was her only day off. (I guess they forget we can't keep going back to the service center because we work) they also suggested when we get the 4th one to play around with it for about an hour at the place so we know it works.... seriously?
3 phones and 2 of them broke within a week (the notification bar happens about 10 mins after starting the phone)
does anyone have any suggestions on this problem we're having? We can go back and get a 4th one, but jeez... 4 phones? I think it's time they give her something else
Thanks for the suggestions everyone
Hmm... it seems like you just have bad luck.
What you could try to do is ask AT&T to give you both new Atrix 2's free of charge.
You can explain how it's not your fault that all of this is happening and that they should value that you are their customer.
It's worth a shot and I think you have a good chance at convincing them to do this. You'll probably need to sign a new 2-year contract though.
I would tell AT&T you are tired of Motorola and the problems with the phones and aske for a Skyrocket to replace them with. Worth a shot if you want to upgrade and get away from Motorola.
Mine was sent once cos digitizer stopped working, then month later I had random reboots even on stock. They send me new one and its fine. I dont mind as long as they offer replacement.
Sent from my MB860 using Tapatalk
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
My first Atrix never worked out of the box. Sent in for repair, didn't work. Sent in again, worked for a week, something else broke.
Got a NEW replacement from Motorola after much *****ing and escalating to BBB & executive customer service and have not had any problems yet, except it came with a non-working factory battery that was replaced after two months of being ignored.
I'm hesitant to buy another Motorola because their support team makes it a nightmare to get your phone fixed or replaced.
twayneo said:
hey bro i work for att and its because when you get a replacement they send you the ****tiest of the phones they have .. they will be refurbished and they will be ones they cant re sell . call and tell the your six mos in your contract and that a rep said you were eligible for an exception.
Click to expand...
Click to collapse
yep. had 4 Atrix already... the more att replaced my phone, the worse it got.
New atrix -> bluetooth audio stream keeps disconnecting --> Moto said, go get it replaced because it should not do that...
1st replacement -> refurbished... same problem... called Moto again and att service center --> go get it replaced.
2nd replacement -> refurbished... same bluetooth problem, with additional random reboot. i check phone to look at time, press power button -> reboots.... a lot... --> replacement time... but wait... "we cannot replicate the problem" says att service center representative, "thus we cannot replace it"...
me: it is "RANDOM"... they played with it for 5 mins and could not replicate the problem..
att service center representative told me to call att replacement center who said "why wouldn't they replace it? all we're going to do is the same thing they would, which is replace the phone".. att service center: "our policy is, if we cannot replicate problem, we do not replace"
with much frustration, finally got a hold of someone higher up who was willing to replace phone...
3rd replacement coming from so called higher up -> refurbished... status bar disappears... cannot answer calls, bluetooth problems, wrong battery gauge... out of att options... last option, send it in for repairs at Moto... will be getting phone back tomorrow.. will see how phone works... crossed fingers, it would work as it should...
Yeah, the motorola phones boast a lot of features, but even with the motorola razor in the past, I remember disliking it due to unreasonable security restrictions and random bgs.
i have been with att for many years and dealt with alot of **** and like our friend the att rep said its a refurbished device so it had problems before so its bound to again, see i got the atrix with the 99 cent deal and after one with one problem i called moto and att and i got a new atrix to replace my old one, which had a chip in the fingerprint reader and no rubber around the camera lens, call and beg plead and lie it works every time lol take it from someone who has been through 20 phones in 4 years if its the phone they provided you with they will replace it, alos only 3 or 4 out of that 20 i actually broke the rest were refurbs and refurbs of a different make and model, good luck OP you should get it right eventually
It isn't just Motorola. I have had the same problems with HTC, Sony, and Nokia. My son had 4 iphones replaced. It is a refurb problem. Just keep complaining and eventually you might get one that lasts.
i have just received back my phone from motorola... and guess what... FAIL! my phone has not be repaired! they did not input the problem i told them about so all they did was flash the software.
I'd been on the phone with them for a good 3-4 hrs to get my phone replaced/repaired. In order for motorola to "replace" the phone, they need to verify with ATT that the phone had been replaced at least 3 times. They need the Serial no. or IMEI no. of the phones that had been replaced, and they cannot guarantee that I will receive a new phone. problem is, I do not keep the serial numbers/IMEI numbers of the phone I get, so I advice you guys to write it down or something just in case stupid things like this happen
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
same here. my digitizer went bad, refurb had messed up contacts for sdcard and wouldn't see it. Next refurb the screen was not aligned good, could see light bleed around the edges. I fixed the contacts on the second one and sent the last one back. Oh yea the phone also had the drop bluetooth problem, but that seems to have been fixed after flashing.
About puked when i first turned on the phone on and saw all that att bloat crap on there.
sdlopez83 said:
I replaced my atrix 4 times because of a ****ing nice issue. People hear me like im in a tunnel .... garbled and far away. I still don't have it right but I kept it since it fell in water. It works perfectly because I pulled battery immediately but I can't return it because the white dot is now red.
Sent from my MB860 using xda premium
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Click to collapse
hmm, i never knew what that white dot signify. thought it was some kind of special phone if it has a different color.
Just noticed that if i put my finger on my camera and move it, the whole camera moves and even makes a clicking noise. Is this normal and if not is there anyway to tighten it up? It's more noticeable with back cover off.
Sent from my Galaxy S4
I would take it into a corporate or authorized repair center and have them take a look at it. Maybe something became unseated.
There's no corporate stores near me. This sucks so much.
Sent from my Galaxy S4
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
Chadly said:
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
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Click to collapse
Refurbished personally I prefer BC the problems are usually sorted out I've never had a messed up refurbished phone.
Oh really? Just don't want to get one that's all scratched up and looks used. I guess I could try it out for a couple of days to make sure it seemed fine before I mailed my original back to them?
Sent from my Galaxy S4
Recently, with sprint at least, I had to get three refurbs of my s2 before I found a fully working one. I didn't see any scratches or blemishes upon quick first inspection at the store.
Still unsure on what to do. Here's a video of my camera wobble..
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
Sent from my Galaxy S4
Take it back mine is perfectly stable and yes that would be fing annoying
Sent from my SPH-L720 using xda premium
Ok well I guess I'm happy. I called Verizon and they are shipping me a phone and it will be here tomorrow. They let me change colors too. I have a black one but I think the white looks cleaner. He also put it in the notes that I would prefer a brand new device instead of refurbished. I'm definitely going to check everything on the phone tomorrow. Speed, build quality, battery temp, call quality and benchmarks. If all of that checks out then I'll keep the new phone and ship mine back.
Sent from my Galaxy S4