Just noticed that if i put my finger on my camera and move it, the whole camera moves and even makes a clicking noise. Is this normal and if not is there anyway to tighten it up? It's more noticeable with back cover off.
Sent from my Galaxy S4
I would take it into a corporate or authorized repair center and have them take a look at it. Maybe something became unseated.
There's no corporate stores near me. This sucks so much.
Sent from my Galaxy S4
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
Chadly said:
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
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Refurbished personally I prefer BC the problems are usually sorted out I've never had a messed up refurbished phone.
Oh really? Just don't want to get one that's all scratched up and looks used. I guess I could try it out for a couple of days to make sure it seemed fine before I mailed my original back to them?
Sent from my Galaxy S4
Recently, with sprint at least, I had to get three refurbs of my s2 before I found a fully working one. I didn't see any scratches or blemishes upon quick first inspection at the store.
Still unsure on what to do. Here's a video of my camera wobble..
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
Sent from my Galaxy S4
Take it back mine is perfectly stable and yes that would be fing annoying
Sent from my SPH-L720 using xda premium
Ok well I guess I'm happy. I called Verizon and they are shipping me a phone and it will be here tomorrow. They let me change colors too. I have a black one but I think the white looks cleaner. He also put it in the notes that I would prefer a brand new device instead of refurbished. I'm definitely going to check everything on the phone tomorrow. Speed, build quality, battery temp, call quality and benchmarks. If all of that checks out then I'll keep the new phone and ship mine back.
Sent from my Galaxy S4
Related
Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?
Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
Sent from my GT-P1000 using XDA App
How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.
Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist
Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?
Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
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Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
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Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.
Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!
^ coo good thing u weren't stuck with a defective tab
so i just spoke to a verivon rep named sandy. i was looking to get a replacment device. verizon no longer offers warranty replacements they offer you droid x, lg ally, lg vortex. hmmmmm yes thats a FAIR trade
As a tech rep I can say this is wrong.only reason we replace with a different device is if we are out of stock
well this might aply to me cause i have the white ssf
Wasn't the White Fascinate only available though Best Buy? I'd take it there.
Thacallmehess said:
Wasn't the White Fascinate only available though Best Buy? I'd take it there.
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Yes, it was Best Buy only, so if you want it replaced under warranty, you'll likely either need to contact Best Buy or Samsung.
So what your saying is Verizon can replace your phone, just not give you the limited edition device that you did not buy directly from Verizon, but because you have this super special one of a kind device you expect that company that didn't sell it to you to replace it? I hate to break it to you, but that is one thing that comes with having those one of a kind devices, now mind you, I have the White Fascinate, but if Verizon doesn't have any of those in stock, am I going to be bummed? Sure I am, but am I going to get a my undies in a knot, heck no! I take the fact that they are not the ones that sold the device to me, and take what I can get, but if I really want the white one, I would go to Best Buy or Samsung. Your title is very misleading, should be titled, verizon will not replace my broken limited edition white samsung fascinate
They JUST replaced mine with a Droid 2, but gave me the option for another Fascinate.
Sent from my SCH-I500 using XDA Premium App
Not to mention, Best Buy offers protection that would have allowed you to get a white one as a replacement if yours couldn't be repaired. If you opted not to get it and use Verizon's insurance or the warranty from Samsung only then you are responsible for that decision and can live with the consequences.
Sent from my SCH-I500 using XDA Premium App
Sorry, but I just have to ask. Why the heck would anyone want a white Fascinate? It will show grime way to easily, and it looks way too much like a certain competing product. Also, I've looked at them in Best Buy, and they just look weird. If the phone was all white, I'd understand, but the way the back is white and the front is still black just looks goofy to me.
Anyway, back on topic, even if they can't replace it with another white one, there shouldn't be any reason at all why they can't replace it with an ordinary black model. If the person you talk to refuses to do so, I would either hang up and call back to get a different tech, or in the case of a retail store setting, either come back another day or find another store. If its urgent to get a replacement immediately, I would demand to speak with the store manager to get some appropriate service. I'm sorry, but there's absolutely no way they can legitimately claim that an LG Ally is an equivalent replacement for a Fascinate.
Sent from XDA Premium on my Super Clean Fascinate
ivorycruncher said:
Sorry, but I just have to ask. Why the heck would anyone want a white Fascinate? It will show grime way to easily, and it looks way too much like a certain competing product. Also, I've looked at them in Best Buy, and they just look weird. If the phone was all white, I'd understand, but the way the back is white and the front is still black just looks goofy to me.
Anyway, back on topic, even if they can't replace it with another white one, there shouldn't be any reason at all why they can't replace it with an ordinary black model. If the person you talk to refuses to do so, I would either hang up and call back to get a different tech, or in the case of a retail store setting, either come back another day or find another store. If its urgent to get a replacement immediately, I would demand to speak with the store manager to get some appropriate service. I'm sorry, but there's absolutely no way they can legitimately claim that an LG Ally is an equivalent replacement for a Fascinate.
Sent from XDA Premium on my Super Clean Fascinate
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I at first would agree with you on why would you want one, when I went into Best Buy, I went in wanting the black one but they were out of stock, and it was a sale for the Fascinate at $50, so overall it didn't matter to me what I got, all I cared about was just getting the device. But now that I have the white one, it looks pretty slick to me, but I personally wouldn't throw a fit if I needed a replacement and they sent me a black one.
Yeah if its white we replace with black with back or send you to samsung
Working for Verizon I can also say that that is completely bull... Sounds like you talked to a newbie or possibly you were at an indirect dealer and working with some sort of non verizon insurance
Just call samsung galaxy s support! My wife has the white fascinate and when her phone broke(hardware issue) we had to send it to samsung. The bad news! They had it for over a week and ended up replacing it with a new device. We were told her original phone could not be repaired, but if you ask me I think they lost it. We called them after 3days and they said they would call us back in 24hrs. 3days later we called back and they said they were sending her a new one. Oh well a new one is better.than refurbished anyday. We also bought it at best buy on black friday. It was $0 W/contract.
Sent from my SCH-I500 using XDA App
I noticed last week, that on cold days my g2's earpiece speaker sounds REALLY distorted as if it was blown. When I got this phone (it was a new replacement for my G2 that turned of when GPS activated), I noticed that the screen was sorta washed out and greenish compared to my old G2 (and my bro's G2, at that!).
However, the hinge felt fine and all, so I told the rep how I felt (that it wasn't bad enough to warrant another exchange but it annoyed me), and he said he'd make a note about it for future reference...
That, and this speaker thing have me.. and last night I used my bro's G2 - the screen seemed SO MUCH better that I've finally decided I might as well get an exchange.
I'll probably end up with a refurb anyway, so .. how are they? Does T-Mobile just send out other people's used broken phones like I have a feeling they do? Do they actually bother to make them like new? Or are they ever scuffed or whatever? Just curious.. thanks!
I just got one in the mail on Friday and it was fine except for one very small scratch on the back close to the camera. And it is very small, and it does not affect anything at all.
One thing that I did not know is, they do not include memory cards on the phones if you get it through warranty. I wish I would have known that, because I would have kept mine from the phone I sold.
Other than that, it does not come in a G2 box, it is a white box with no markings except the sticker with the IMEI number and stuff. The phone did have plastic over the screen and all accessories were in original packaging.
99formulam6 said:
I just got one in the mail on Friday and it was fine except for one very small scratch on the back close to the camera. And it is very small, and it does not affect anything at all.
One thing that I did not know is, they do not include memory cards on the phones if you get it through warranty. I wish I would have known that, because I would have kept mine from the phone I sold.
Other than that, it does not come in a G2 box, it is a white box with no markings except the sticker with the IMEI number and stuff. The phone did have plastic over the screen and all accessories were in original packaging.
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weird. Htc and tmobile only send the phone for replacement phone. They don't send u accessories, battery, battery cover. You're suppose to take them apart and keep it before you send it in for replacement.
Sent from my HTC Vision using Tapatalk
Just tell them the refurb is having so and so problems and they'll send out another one at no charge.
Sent from my T-Mobile G2 using XDA App
eunkipark92 said:
weird. Htc and tmobile only send the phone for replacement phone. They don't send u accessories, battery, battery cover. You're suppose to take them apart and keep it before you send it in for replacement.
Sent from my HTC Vision using Tapatalk
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Mine might have been different because I used the handset protection warranty, and not the manufacturer warranty. If you go through Asurion, they send it out like mine was.
Sent my gs4 into samsung. Had a bad esn to start with and when i sent it in it was generally in perfect shape. I Put the screen protector on it Glas.tr, zerolemon 7500 the first day i had it. After receiving it now their are TONS of micro scratches all over the screen, and the back area behind the screen had so much greasy dirty hand residue over it. Anybody else experience problems like this with them? This is the first samsung product i have owned. This is also my third phone from att, and first time being fixed through samsung. Att is grade a, not so much with samsung. I feel like sending it back again but it took me over 2 weeks to get my phone back the first time. With att it normally take 4 days.
what i meant to say is anybody else had this problem?
hayden55 said:
Sent my gs4 into samsung. Had a bad esn to start with and when i sent it in it was generally in perfect shape. I Put the screen protector on it Glas.tr, zerolemon 7500 the first day i had it. After receiving it now their are TONS of micro scratches all over the screen, and the back area behind the screen had so much greasy dirty hand residue over it. Anybody else experience problems like this with them? This is the first samsung product i have owned. This is also my third phone from att, and first time being fixed through samsung. Att is grade a, not so much with samsung. I feel like sending it back again but it took me over 2 weeks to get my phone back the first time. With att it normally take 4 days.
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You should contact Samsung ASAP. This is the problem with sending your phone for warranty repair directly to Samsung. If you had sent the phone to ATT and it had come back in poor condition they would have been forced to replace the phone but with Samsung you don't have any leverage.
Also how did it have a bad esn? Did you buy it directly from att? Also if it had a bad esn Samsung wouldn't have sent it back to you as that would be fraud. Samsung wouldn't have went ahead and fixed(whatever the problem is you didn't verify) and then used the phone and then sent it back to you. This story is all kinds of fishy. A bad esn means the phone was reported stolen. Samsung does not condone stealing let alone would have sent a different phone that the esn was good. So please do explain.
Sent from my SGH-I337 using Tapatalk
My Question is i have a 7 week old s4 and broke front glass and digitizer. I have sprint TEP and going to file a claim but would like to know if i can just switch out all my phone parts to the replacement and vice versa. Then send back the one they sent me. I know they use refurbished ones and don't want someones else junk. If this can be done can someone give me a complete list of parts that must be switched.
chadharrop said:
My Question is i have a 7 week old s4 and broke front glass and digitizer. I have sprint TEP and going to file a claim but would like to know if i can just switch out all my phone parts to the replacement and vice versa. Then send back the one they sent me. I know they use refurbished ones and don't want someones else junk. If this can be done can someone give me a complete list of parts that must be switched.
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You could but that sounds like a lot of work and a waste of a claim. Most the time they send a brand new one anyway
Sent from my SPH-L720 using Tapatalk
How do you tell if your tep replacement is new or a refurbish
Sent from my BNTV400 using xda app-developers app
I have had TEP for as long as i have had sprint. Ever time i would take any of my phones to the sprint store they would fix them there if they had the parts. I never got sent a new or refub phone. I had an OG evo for a very long time i cracked the screen and they replaced it in the store. Mind you it was rooted with a custom rom and they never gave me a hard time about and never had to pay the deductible.
Well got my replacement phone today and it's refurbished. It was also allready updated to 4.3. Was going to change out the parts from this phone to the old and vice versa since my old one is still on the 4.2 bootloader. As I begin the process I noticed that a piece of broken plastic had gone through the mother board and destroyed a few things. Well now I am stuck with 4.3 boot loader.
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