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ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
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More than likely, no. But you never know.
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
I wonder if they'd do it if I offered some cash as well
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Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
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No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.
Can always ask...
The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.
smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
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You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!
just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.
I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
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rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
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Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL
They want $600 and they will give you what you want.
rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
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fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )
They want $600 and they will give you what you want.
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I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
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I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.
If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
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So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.
okay so i ordered a replacement tdy for $35 (i dont have insurance) from my local sprint store and it should arrive tomorrow.. however my phone is rooted with custom rom and kernel.. and i really dont feeling it unrooting it.. the sprint rep didnt ask any questions or anything.. i just showed him that i have a problem with my back button and he just ordered a replacement.. so i have to take my epic back tomorrow and exchange it for the new one.. I just want to make sure if there are gonna be any problems due to the epic being rooted? I'm thinking it should be okay since I already ordered the new one..
what do u guys think?
You should be fine unless they notice that its rooted when you bring it in for the swap, in which case they may decline the exchange. Once the swap is done you're home free.
Sent from my SPH-D700 using XDA App
You'll be fine.
thx alot guys.. does anyone know if the replacement phones are brand new or refurbished?
Should honestly be (as previously stated) not a problem. Having worked in the telecommunications industry myself, I know at this point I know a large majority of store personnel only have knowledge of rooting and such only if they partake themselves (or have overzealous management that prides themselves on training the crap out of every subject). Only times you need to worry if it involves departments that will dissect your phone (ie. Warranty, tier 2/3 tech, etc) both hardware and software-wise. Simple store exchanges shouldn't be a problem at all though. My 2 cents.
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LargeInTheMargin said:
Once the swap is done you're home free.
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Actually, that's NOT the case. The official policy is that if they find "other" damage, they can charge your account, but the reality is, this simply does NOT happen, and since you're already paying the $35, you're fine.
y2bangali said:
thx alot guys.. does anyone know if the replacement phones are brand new or refurbished?
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I got a spanking new "refurbished" phone...It looked and smelled new so I didnt care.
I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
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No, you'll have 14 days to send in your old one or be charged full price.
Ok so I have no choice so I have to take a used refurbished phone that's messed up
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When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
me refurb has been solid and not even screen is lifted at all
I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
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chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
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not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
So how can I make them give me a new one instead of a refurbished one
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ttieder said:
So how can I make them give me a new one instead of a refurbished one
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You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.
ttieder said:
So how can I make them give me a new one instead of a refurbished one
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Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.
derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
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how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
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doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
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I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.
Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!
verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
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As of Oct. 23rd, this is no longer true.
entropism said:
As of Oct. 23rd, this is no longer true.
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If they bought it before that date, it is true.
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They try to replace with a refurbished phone
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how can u tell the difference between a refurbished and new phone?
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If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
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it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
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No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
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There is no way to tell until you get the phone.
Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
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After only 2 days of owning my Aria, I dropped it from about a foot and now the digitizer has cracks in the top left corner. It works fine but is ugly. I plan on claiming insurance on it eventually but was wanting to know if anyone has bought this digitizer. It doesn't have the At&T branding which is fine for me, plus it is one of the cheapest ones I found. What do you guys think?
Replacing the digitizer yourself will void your warranty/insurance. You should just bring the device in for replacement without messing with it if you have insurance on the device.
By the way, no matter how carefully you replace the digitizer, it will never be perfect. You will get some dust under the screen, or get it a bit off center, or leave a little adhesive behind from the old digitizer. Just a friendly warning.
(But otherwise, yes, that digitizer looks fine to me.)
I was going to claim the phone was lost and use this one as a backup
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JCreazy said:
I was going to claim the phone was lost and use this one as a backup
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Good luck with that, phones aren't that easy anymore. They can and will track the IMEI # on the phone the second that uses any bit of the network. Especially if you do a insurance claim for losing the phone.
Just replace it thru insurance and send the broke one back.
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The insurance company is making me jump through hoops to get a replacement, it might be easier to replace it myself
hey everyone, need a little help.
so my beloved evo is starting to have screen problems, with only 3 months left on my contract to go =(.
Now, here's the thing: only the backlight is not working. So if i turn on the screen, it actually is on. I can see that it is when i shine a flashlight into the screen. Everything still shows. I know its not because of a rom because i pulled the battery and it's like this on every screen, bootloader, recovery, the initial boot logo, etc.
I considered buying another phone, but given that i only have 3 months left on the contract, i figured it might be easier to just replace the broken part.
Does anyone know which part to replace in particular, or do I need to replace the whole screen? (not sure if the backlighting is part of the screen hardware).
Thanks in advance!
I think Sprint will try to fix the phone first ,if the technician can't fix the problem he will order you a new phone for free only if you have insurance ,so take it to your nearest Sprint ,some Sprint stores don't have tech support though you just ask if they do phone repair,.........oh and plz,plz UNROOT first before taking the phone
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IDRFT95S14 said:
I think Sprint will try to fix the phone first ,if the technician can't fix the problem he will order you a new phone for free only if you have insurance ,so take it to your nearest Sprint ,some Sprint stores don't have tech support though you just ask if they do phone repair,.........oh and plz,plz UNROOT first before taking the phone
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insurance is the thing you were supposed to pay for, right? if so, i dont have it.
also, kind of hard to unroot without being able to see the screen lol. It was hell just trying to figure who sent me text messages, let alone do anything else.
nycazncarguy said:
insurance is the thing you were supposed to pay for, right? if so, i dont have it.
also, kind of hard to unroot without being able to see the screen lol. It was hell just trying to figure who sent me text messages, let alone do anything else.
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Well if you don't have insurance they'll ask for 50 bucks I think and its the same if he can't get it fixed that's his problem he'll have to get a new one for ya ,oh about root ,he shouldn't care then if you aren't paying for insurance
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Just replace the lcd its not to hard look on Amazon
Sent from my over flashed EVO 4G
IDRFT95S14 said:
Well if you don't have insurance they'll ask for 50 bucks I think and its the same if he can't get it fixed that's his problem he'll have to get a new one for ya ,oh about root ,he shouldn't care then if you aren't paying for insurance
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Thanks alot, this turned out to work better than I expected. The dude was able to replace the screen for me for $35, and did it within 10 minutes. You were right, he didnt care that it was rooted. He said it was cool what I did with it, in fact (thank the devs here!).
I also got really really lucky when I did this yesterday, cuz it just so happens that a Samsung mobile sales specialist (i think that's what his title is) was showcasing the Samsung Galaxy Note 2 to the employees. He was nice enough to let me look at it as well, and I must say, it's a very very nice device. I just might upgrade to that when it comes out.
murkstylez said:
Just replace the lcd its not to hard look on Amazon
Sent from my over flashed EVO 4G
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Yeah, that actually kinda does answer my original question. Technically, it is hard to look on Amazon if you don't know which part you're looking for. I only found out after the guy at the Sprint store who changed out the part for me told me that you just replace the whole screen. I initially wasnt sure if it was just simply the whole thing, or if there was a separate part for just the backlighting so that I didnt have to pay for a whole lcd screen. Also, buying a new lcd screen costs around 25$ on ebay. I paid 10 extra dollars to have it changed for me. Can't complain. The dude was done in less than 10 minutes.
Regardless, I got the phone fixed, and found my new potential upgrade phone =)
Glad you got it fixed
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