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Recently upgraded from a Captivate. Picked up an Atrix for $240 ish off Kijiji, and after trying out in the car for a quick phone call seemed fine.
Until i got home, and realized that the screen is done.
No box just the phone and cable so not sure if i can send it in for warranty. Thus i figured i can either sell the phone for a loss and grab a much crappier phone. OR i can repair it and just use it.
So there's a certain panel at the bottom that doesn't seem to be too reactive, and doesn't register touch from time to time, as well as towards the top corners of the screen any pressure would result in random touches being registered towards the bottom of the screen - seen using touchtest app off the market today to pinpoint my touch problems.
Video illustrates my problems - sorry about quality - video taken using a piece of .... blackberry.
I figure the digitizer is seated wrong wondering if a seating is needed or a whole new one? Or if it's a different problem all together.
I figured it's more viable i just repair it, as the phone is quite fast if it weren't for the stupid screen I'd love it (also lack of case and screen protector is annoying - but I already ordered them!) .
Any advice would be great!
Just wondering if anyone else is have this problem. My s pen starts writing from about half an inch from the screen which make sit hard to to write a neat note. A while back i downloaded a smemo.apk for 240 dpi and that when it seem to start doing it I have tried a full flash of stock rom but still doing it.
It happened to me too, Samsung said that it's because some S-pens have trouble on its sensor. You can ask Samsung to change S-pen for you, change until the problem is gone xD. That's what i do with mine.
Ok i thought it might be somethimg like that I ordered one from ebay the other day. thanks
try disabling auto rotation..
and choose again which dominant hand in pen setting..
if you used magnet case it would affect the s pen sensor too..
Your pen is bad, a few of these threads have poped up. With a working pen you can take your fingernail and push in the tip and it will work like yours is, from far, yours is just stuck in.
You can try and take it apart (there is a post around here with instructions) and reset the tip in the rubber grommet it sits in if returning it is a issue.
Touch Screen Tune
I use Touch Screen Tune (for Galaxy note) to fine tune the pen.
And it became much better.
cyanide1973 said:
Just wondering if anyone else is have this problem. My s pen starts writing from about half an inch from the screen which make sit hard to to write a neat note. A while back i downloaded a smemo.apk for 240 dpi and that when it seem to start doing it I have tried a full flash of stock rom but still doing it.
Click to expand...
Click to collapse
The tip of your s-pen is pushed in and stuck, which makes the pen think you are pushing against the Note. Not sure how to get it unstuck, but that's definitely the issue. It's happened to a couple of people.
- Frank
I also have the same problem..some guy posted a video on youtube as well..its a faulty spen...
Hi All.
Funny enough i have similar issue. My pen from time to time is oversensitive. I have been playing with it to check when and how does it happens. And i discovered that my spen has an allergy on me. I mean its me or my static charge is affecting it. Whenever i had such an issue i had to touch somethin metal or somebody to discharge myself. Or just put phone on the table. Whenever i broke circuit (i havent touch phone with both hands) or i disperse my charge spen started working again.
If you have such an issue try this out or even pass the phone to somebody else to check if the issue still stays with somebody else. I have been in touch with Samsung and they offered me a new spen so when it arrives i will check this out.
I got the same problem yesterday, i bring my note to SC and the customer service just laugh on me and told me may be my note is the new note 2 because it can hover
Anyway they replace it free of charge, thanks samsung
Oversensitive SPen means that a coil broke inside your pen, whice alterates the internal capacitance. Must be careful when carrying your pen, avoid drop it to the ground and so on...
I had an exam and removed the battery for my phone for the duration. When I put it back in, the bottom half of my screen stopped responding to touch. The screen itself is unharmed and uncracked. The S Pen still works flawlessly. However, the bottom half of the screen ("above" about 890 pixels on the Y axis) simply does not respond to normal touch. In addition, the volume buttons no longer change my notification volume. They still work for music volume, just not touch volume. When I long-press the power button, the power menu sits at the very top of the screen and has black covering the whole bottom of the screen for some reason. When I receive calls, the buttons are right at the top. Because of this, this seems to be some sort of software issue, but I have no idea what would cause it. Has anyone with more experience with Samsung devices seen this before? Multiple restarts and battery pulls have done nothing.
EDIT: In case anyone else encounters this, it had something to do with my case. I think my phone thought it was a smart cover for some reason. I enabled and disabled smart cover and then removed and replaced the case. It's working fine now.
EDIT: Never mind, that was a coincidence. The issue is DEFINITELY that the phone thinks it has a smart cover on it, but it has nothing to do with my own case.
gilros said:
I had an exam and removed the battery for my phone for the duration. When I put it back in, the bottom half of my screen stopped responding to touch. The screen itself is unharmed and uncracked. The S Pen still works flawlessly. However, the bottom half of the screen ("above" about 890 pixels on the Y axis) simply does not respond to normal touch. In addition, the volume buttons no longer change my notification volume. They still work for music volume, just not touch volume. When I long-press the power button, the power menu sits at the very top of the screen and has black covering the whole bottom of the screen for some reason. When I receive calls, the buttons are right at the top. Because of this, this seems to be some sort of software issue, but I have no idea what would cause it. Has anyone with more experience with Samsung devices seen this before? Multiple restarts and battery pulls have done nothing.
EDIT: In case anyone else encounters this, it had something to do with my case. I think my phone thought it was a smart cover for some reason. I enabled and disabled smart cover and then removed and replaced the case. It's working fine now.
Click to expand...
Click to collapse
I've had much the same problem. While the S-Pen was able to make selections that the touchscreen wouldn't, other S-Pen functions such as Air Command and being able to start an Action Memo wouldn't work. Waiting for an extended period of time (like 24 hours) and all of a sudden it started working again. However, while I was waiting, rebooting - even performing a factory reset - didn't' fix it! I just now rebooted it and it's not working again, and it's not in a case.
Where do you find the option to enable and disable Smart Cover? On the Note 2, it was (apparently) under Security / Device Administrators, but I don't find it there. The only option I could find was in Accessories / S View Cover / Automatic Unlock but changing this setting (including rebooting between settings) hasn't solved it.
hiroller173 said:
I've had much the same problem. While the S-Pen was able to make selections that the touchscreen wouldn't, other S-Pen functions such as Air Command and being able to start an Action Memo wouldn't work. Waiting for an extended period of time (like 24 hours) and all of a sudden it started working again. However, while I was waiting, rebooting - even performing a factory reset - didn't' fix it! I just now rebooted it and it's not working again, and it's not in a case.
Where do you find the option to enable and disable Smart Cover? On the Note 2, it was (apparently) under Security / Device Administrators, but I don't find it there. The only option I could find was in Accessories / S View Cover / Automatic Unlock but changing this setting (including rebooting between settings) hasn't solved it.
Click to expand...
Click to collapse
Sadly, it was just coincidence that it randomly stopped happening when I enabled and disabled the auto-unlock feature with Smart Cover. My phone started doing it again and I've been unable to repair it. I went to Verizon and they wiped my phone before telling me I'll just have to get it replaced with a refurbished one. Very frustrated. Shame there aren't any AOSP based ROMs yet (like CyanogenMod)-- they'd probably fix it since the cover thing wouldn't be a feature.
Bump.
Anyone know of the APK which would handle S View Cover behavior? If we were to disable that I imagine the problem would go away. I'm still not totally sure of the origin of the issue, but it seems to come from a combination of hardware and software problems. The hardware sensor thinks I have the case on, so the software changes things around. When I call people, I get the S View Cover style call screen. If I change the toggle in accessory settings to automatically unlock the phone when opening the cover, hitting the lock button automatically unlocks the phone as though I had no lockscreen. However, when this is disabled, the lock screen is NOT in the S View Cover form-- it looks stock. This confuses me.
Any ideas from anyone else getting the issue?
Same experience
Just to add my experience as I go. This afternoon I received an error that my SMS data could not be downloaded. Upon sliding down the notifications I was unable to control much. I ripped the majority of my hair out over this.... My pen works flawlessly everywhere though. I eventually discovered it works fine on the bottom half as you described. I have to run to some appointments, but I'll touch back after I try a few things.
gilros said:
Bump.
Anyone know of the APK which would handle S View Cover behavior? If we were to disable that I imagine the problem would go away. I'm still not totally sure of the origin of the issue, but it seems to come from a combination of hardware and software problems. The hardware sensor thinks I have the case on, so the software changes things around. When I call people, I get the S View Cover style call screen. If I change the toggle in accessory settings to automatically unlock the phone when opening the cover, hitting the lock button automatically unlocks the phone as though I had no lockscreen. However, when this is disabled, the lock screen is NOT in the S View Cover form-- it looks stock. This confuses me.
Any ideas from anyone else getting the issue?
Click to expand...
Click to collapse
gilros said:
Any ideas from anyone else getting the issue?
Click to expand...
Click to collapse
Maybe it was caused by the battery insertion or backplate replacement. Perhaps too much pressure or an uneven pressure damaged the circuitry, which is now loose and causing the intermittent error.
Or perhaps it was a static discharge from the battery.
Both cases seem to me to be warrenty items.
SGH-I717/SM-N900V/XDA Premium
Uh oh... I'm rooted and on Verizon. There isn't a way to unroot yet is there?
Frank Westlake said:
Maybe it was caused by the battery insertion or backplate replacement. Perhaps too much pressure or an uneven pressure damaged the circuitry, which is now loose and causing the intermittent error.
Or perhaps it was a static discharge from the battery.
Both cases seem to me to be warrenty items.
SGH-I717/SM-N900V/XDA Premium
Click to expand...
Click to collapse
thematt917 said:
Uh oh... I'm rooted and on Verizon. There isn't a way to unroot yet is there?
Click to expand...
Click to collapse
I thought the only thing necessary to unroot is to flash the stock ROM. The download is linked from the de la Vega post.
SGH-I717/SM-N900V/XDA Premium
I realized had about 3 days left on my Best Buy (elite+) 45 day return. Swapped for a brand new one :good: with no issues!
Frank Westlake said:
I thought the only thing necessary to unroot is to flash the stock ROM. The download is linked from the de la Vega post.
SGH-I717/SM-N900V/XDA Premium
Click to expand...
Click to collapse
gilros said:
I had an exam and removed the battery for my phone for the duration. When I put it back in, the bottom half of my screen stopped responding to touch. The screen itself is unharmed and uncracked. The S Pen still works flawlessly. However, the bottom half of the screen ("above" about 890 pixels on the Y axis) simply does not respond to normal touch. In addition, the volume buttons no longer change my notification volume. They still work for music volume, just not touch volume. When I long-press the power button, the power menu sits at the very top of the screen and has black covering the whole bottom of the screen for some reason. When I receive calls, the buttons are right at the top. Because of this, this seems to be some sort of software issue, but I have no idea what would cause it. Has anyone with more experience with Samsung devices seen this before? Multiple restarts and battery pulls have done nothing.
EDIT: In case anyone else encounters this, it had something to do with my case. I think my phone thought it was a smart cover for some reason. I enabled and disabled smart cover and then removed and replaced the case. It's working fine now.
EDIT: Never mind, that was a coincidence. The issue is DEFINITELY that the phone thinks it has a smart cover on it, but it has nothing to do with my own case.
Click to expand...
Click to collapse
I have the same issue. I ve been trying to understand why this happened but no luck. I tried everything from updating to reseting. I first noticed it when i took the battery out as well. but the problem kinda fixed it self so i thought the phone has a spaz or something. but when i removed the battery again it happened again.
I took it to the people i bought it from and all they can say is cause there were a couple of scratches on the side of the case that it may not fall under warranty...
i was pretty angry cause its only two months old and the warranty is for a year. and the problem started happening while i was overseas so its been like that for almost a month. hopefully the sales guy is just talk cause its not up to him its just his "opinion" as he put it.
Did they explain to you why this happened? or if this is a common issue?
Hope your new phone is ok
I have this problem intermittently also. Exactly as described above.
Sent from my SM-N900V using Tapatalk
any updates on this? im having the same problem now with my tmobile version. it fell facedown and the extended battery i had it in fell out. im going to try putting an aosp rom on it when i get home from work.
Timely post! I gave up. Verizon sending me a warranty replacement to arrive today.
Sent from my SM-N900V using Tapatalk
I have the solution!
Please. Let me know it worked for you, so people that doesn´t like to post and only read can solve this problem.
The Problem:
The half bottom screen is not working. Including the back button, the option button and the home buttom. they only work if you use the S Pen. Except for the home button. The volumes button do not work either. So the Solution is this..
take off the battery while the phone is on. YES, do not turn off the telephone and the take off the battery. Just take off the battery while the phone is on. It should work. I hope this is the solution.
One more thing. Do not allow your phone to dried up the battery completly so this wont happen again. It is better to turn it off before it dries up.!
Please let me know if it worked for you! I will let you know if this problems start again and if was only an coincidence.Hopes it not!
This tough me a good lesson! never buy a Phone from not trusted retailer, it is better to pay the full price a good store. The people that sold me the phone has a crappy warrraty like if the screen it cellphone is complete off they wont allow me to use the warranty and my phone had faulty battery conecction so it was off. then I paid 100 dollars to be repaired then this problem.
Ok, guys please let us know if it worked so people start saving their phone
Just happened to mine as well
Hard reset didn't work, on the phone with support trying to request a replacement now.
Finally Solved!
Hi
I had same problem
I did everything u said like:
mega wipe and changing rom
custom roms
taking out battery when it's on ( I Did this but I don't know It had any effects on my phone or not!)
taking out external card
But I still Had the Problem
Solution:
But I had a flip cover and I separated that from phone and thanks God,surprisingly It's Fixed and it works like a charm!!! after that I used my original cover and there is no problem till now.
Good Luck
Had the same problem of touch not working.
I tried everything as suggested by the members but my Note 3 is still not working right.Touch not responding all of a sudden in the bottom part of screen after i removed the battery for sim change. Please suggest something.
luas_13 said:
I tried everything as suggested by the members but my Note 3 is still not working right.Touch not responding all of a sudden in the bottom part of screen after i removed the battery for sim change. Please suggest something.
Click to expand...
Click to collapse
I haven't gone back to refresh my memory but it seems to me that all these occurrances were caused by removing the back cover. Try removing it and the battery and firmly press on every spot with your thumb. First place the device face down on table padded with a single layer of a blanket. Remove the SIM and SD card and firmly reinsert. Press the back cover on and try it, then return it for warranty if it is still bad.
Frank
I also was faced with this issue today at the start of my morning BUT I FOUND A SOLUTION
I have a Sprint Galaxy Note 3 N900P Stock ROM/ no root, no mods/custom kernels/boots etc...
My device side effects were
The bottom half of my screen was not responding to my fingers,
When you press the Power Button, The options appeared on the top section of the screen instead of being the center
When I press the volume up/down keys, The volume would raise and lower, But the screen that pops up and shows you the volume had increased or decreased didnt show up
Only way to use device was with S Pen
Basically all the issues everyone listed, I had them.
Now my solution; if the issue is a hardware issue.
After dissembling my phone to see what each hardware part of the phone controls, I've come to the conclusion that there was an issue with my USB Dock Connector section of the phone. I uploaded a image pointing which connector controls it. I tried to just wipe and clean it up a bit because mines had some residue on the underneath of it. Then I plugged it back in and it started back to work %100. After I tried restarting it a few times and shaking the device up, it still works; Although I am still going to order a replacement USB Charging Port with flex cable just in case.
fixed.
This is the definitely the hardware problem.
most likely happen if u ever dropped ur phone to the ground ----------- and reboot ur phone some what later time. (can be days or months).
Temp Solution to this problem is...
face down your phone to the flat floor or a table, gently hit the back, strong enough to shock the devide, but not that strong to crack your screen.
one other simple way is to drop your phone to the floor, screen is facing down, from about 30 cm high from the floor.
"simply, hit your device like you used to fix your ur old TV. "
that is just a temp. GL.
Ok so basically I love the g2, but here is my problem, bare with me on this haha, BTW its completely stock n everything as its my 1st Android phone so didn't want to mess with it. So basically I broke my phone screen in January, bought new screen, followed a YouTube tutorial, replaced LCD+touchscreen, no issues super happy, had the odd issue where if I woke screen, would only be on for a second n then go back to sleep, but then upgraded to KitKat through computer software update, still nothing wrong, upgrade fixed the issue with the knock to wake, and then my worst day, smashed the screen again! On good Friday, ok I thought I'll just replace screen again, so I did, but when I put new screen on and tested it, all was well, until I made a phone call, the instant moment I press green call button, screen goes blank and won't come on no matter what, power button don't bring it back on or end the call, but I can hear the other person and they can hear me, had to turn phone completely n back on to be able to use it again, so I though hmmm dodgey screen, but just to be sure it wasn't the phone I put damaged screen back on, and the issue didn't appear, stayed lit up while in my hand, went off next to my ear, back on whole in hand, so I took it to local phone repair shop because I couldn't be bothered going through the hasstle getting refunds etc, they replaced screen, I went and tested it before paying them, guess what, same problem, so what exactly is going on? Has KitKat made the phone not work with a new screen other than the one I upgraded it with? I'm seriously confused and need some bodies help urgently my model is an unlocked lg g2 d802 16gb now I turned it on last week before I took it to be repaired, and it says I have software updates but I didn't bother installing them, is there a chance these could be related to my issue and possibly fix them? Its driving me nuts tbh
Chris
Hey Chris. It seems like your proximity sensor is messed up. I think the new screen you got yourself is worse quality or your damaged the proximity sensor when installing the screen.
Edit:
Please go into your phone app (where you call people) and type the following
3845#*802#
Then go into: HW Device Test and then ALC proximity test. Try testing your proximity sensor with your hand. It should change from far to near when your hand is about 2 inches from your phone. The proximity sensor is located next to the camera.
Sent from my LG-D802 using XDA Premium 4 mobile app
Ok thank you I will try that, I also thought a damaged sensor but when I put damaged screen back on after having the issue with my new screen it worked just fine, no blank screen when making a call, I retested it before I left it at phone repair shop, still was fine, then picked it up with a new screen and issue came back, I don't get why its been like this, I'm thinking bad quality screen and maybe try scratching the sensor area of the new screen to allow more light in? It may be to dark for it, what exactly do I do if it works fine when using that code, try another screen?
Chris
I doubt it will work when you use that method. It's just to make sure that it's the proximity sensor that's the problem and not some loose connection. And yes, a new screen would be your best bet.
Sent from my LG-D802 using XDA Premium 4 mobile app
Ok I won't try that method then lol, what if it doesn't work when I use that code, as I said I didn't have the issue with the damaged screen which I tested after having the issue with the replacement screen I'd purchased, so how do I know its not just the screen not allowing the sensor to see? Is there anyway I can reset the sensor to relearn maybe?
Chris
If you follow my steps, nothing bad will happen. It's just a way of troubleshooting the proximity sensor. I still think you should do it.
Sent from my LG-D802 using XDA Premium 4 mobile app
Ok I've spoken to phone repair shop and they agree it worth a try to see if its the screen or not, I'll let you know on Saturday after I've been and tested it
Chris
I just had this exact same issue.Turns out the inside of the screen was just dirty. I opened it up and took a q-tip to the inside of the screen and it worked perfectly after that. Also check the readings of the light sensor, as it is right next to the proximity sensor, if the screen is the problem it will likely have low readings as well.
Great I'm glad somebody else has encountered this issue, its been driving me nuts lol ok so I dial in the code that's been mentioned and what are the labels in the menu for the proximity and light sensors? I'm thinking its just a crap screen as the broken 1 worked fine after I put it back on after testing new screen, and I reckon the screen the repair shop has used is also ****e quality, but I just want to cancel it all out as I don't have the phone to hand to inspect as they still have it lol is there a picture somebody can post up to show what to not cover when replacing the screen and applying adhesive tape etc? Just so I can show them to make sure they have done it all properly.
Chris
Ok so just to update the problem, I went to the phone shop today, did the test, it was showing near all the time, but the light sensor reading was quite high, 166 or something, but I then tried squeezing the screen, index finger on back and thumb on front, gently squeezed it, and proximity sensor started showing far, and near as I moved my hand over it, but after few seconds, went back to showing near constantly, so I think its the screen not been seated, told the shop to take screen off, give it a good clean and reseat it. This sound good to you guys?
Chris
Anyone?
Bump! I'm only wanting a little extra advice so I don't end up paying more money out for another screen when it could possibly be proximity sensor? I think it was just the screen not seated properly, anybody have an idea or something else to either assure my choice or point me in another direction?
Chris
Ok, so first thing's first. I've been researching this for a few days now before creating this post. The touchscreen issues I'm finding online, are similar to what I'm experiencing, but the solutions have already been done, or my phone is not responding to them. I'm making this thread to see if anyone else has experienced the same issues or has any new news before I a) return my phone to stock, b) replace the digitizer, or c) buy a new one or upgrade to the G3.
My G2 was rooted, but kept on stock ROM with only small tweaks here and there. After the latest update, I noticed my work G2 had much better reception, so I returned my phone to stock to download the update. After updating, I re-rooted the phone, this time, the only thing I changed was the keyboard which I replaced with the G3 keyboard. Everything was fine for months until about a month ago.
It started with not being able to pull down the notification shade on the right half. No biggie, but after a week or so, it got worse. While using instagram, I noticed that the confirm button was sporadically responsive. Sometimes it worked fine, other times it didn't work at all. It began to progressively get worse on an almost daily basis. I decided to see what was going on and enabled both input options in the developer options menu. I found that the entire right side, about 1/8" was not responding to touch, the area not covered by glass screen protector( i removed it later while trying to troubleshoot). The upper right area showed about a half inch block that wasn't responding (the area where the data ribbon is). I was ok with that as instagram was really the only thing I used being affected.
About a week ago, the mid left screen area started being errratic. It began to get worse and started to affect the front touch screen buttons ( the area where the other data ribbon is). I enabled the input options again and saw that I now had a good portion of my left side of the screen was unresponsive. Even though I didn't drop it, I thought maybe the data ribbons had come loose as those 2 areas are where they are. I opened and disassembled the phone and re-sat the connctions after inspecting them. I double-checked all the other connections and LDIs in case humidity was the culprit. Everything looked good. Didn't fix the problem.
I've had to set my phone to unlock by facial recognition to ensure I don't get locked out, and changed my pin to use numbers not affected. I'm going to replace the digitizer, but wanted to see if anyone else had the same issue, or knew if it was, indeed, a software issue before I spend $75 (I will be replacing the digitizer and LCD to get it working sooner rather than risk damaging the LCD while replacing the digitizer and having to wait another week). I don't want to send it in to LG because I bought it on ebay and have no proof of purchase for warranty, and I want it working sooner.
One thing I noticed that may help with diagnosing, the screen now looks different when off. Before, in direct sunlight, you could see the dotted matrix from the digitizer, and that was it. Now, I can see the retangular pattern across the entire screen. I checked my work G2 which I just received a few months ago and the rectangular pattern is only visible on the edges of the screen, the center is black with only the dotted matrix visible. Keep in mind, this is in direct sunlight. In shade, the rectangles are visible on both.
I'm hoping it's a software issue, but I'm wondering if the digitizer is starting to separate from the LCD. I don't see any acutal separation though.
Thanks for reading the book, and for any feedback. Also, because it will probably come up, I want to avoid upgrading if I can because the G3 is just a little too big.
I restored the phone to stock with the most up to date software. Still doesn't work. It appears to be a hardware issue. I really thought it was software because the dead spots word for a split second after turning on the phone. Oh well. Guess I'm going to order a new digitizer or LCD combo.