Whats really going on with my data/phone?? - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

So I have had this phone like 20 days.. Never dropped it nothing.. Never had any problems with it at all... Then today my phone went into roaming for nothing.. Then it went back to 3g.. Then my 3g icon went aways for about 10 mins.. Came back on but I couldnt get in the internet? So I call sprint they have me do a few thing like reset the phone.. Update prl and profile.. Nothing worked.. They said that there was problems with towers in my state but they been like that for a while and this just started today.. I also asked people that lice in my town that have sprint and they said nothing had been happening to there data? So I take a ride to the store 15 mins away.. My data comes back on but its super slow.. So im in the parking lot and everything is fine now I cant get it to mess up like it was.. So I sit there for 20 mins nothing.. lol.. So I drive home get in the house and the problem is back.. My 3g icon will leave then come back... When the 3g icon is there I still cant get on the internet.. Whats really going on? do u think my phone is screwed up.. People around my town say there 3g is ok.. I hope it goes away by the morning.. If not I guess ill try and go back to the store.. What do u guys think is the problem?

sounds like they are working on your tower. give it a couple days see what happens.

lafester said:
sounds like they are working on your tower. give it a couple days see what happens.
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Click to collapse
Man I sure hope thats what that is.. Cause it just started out of the blue.. I never did anything like drop my s4 or anything like that.. I havnt even flashed anything new in a while.. Well now im unrooted cause I was gonna bring it to the store today.. Im gonna leave it unrooted just in case i need to bring it back.. I thought maybe unrooting it mite help but nope.. I so hope your rite bro! :fingers-crossed:

Same thing happened in my area as well as a lot of others. Hell I witnessed it at the sprint store in Minnesota while looking at New phones. They told me towers were being worked on. Sure enough a 4g connection came up out of nowhere that I've never seen in my area.
Sent from my SPH-L720 using xda app-developers app

I have 4g LTE where I work near Chaska, MN for about 3-4 months now.
To OP, I'm too have that issue sometime. Roaming then 3g then back to 4g LTE. Usually turn Airplane Mode On then off fix the problem.
SPH-L720_!

I experience something similar when I'm at work. I called Sprint and they said some work was being done. Checked the S4GRU forum and it turns out Sprint is upgrading to LTE. For a brief period on some days, I pick up LTE. When I ran Speedtest, I pulled almost 19 Mbps~!

Funny today I had the same thing happen. Data has been in and out for a couple weeks but today I lost all signal for awhile. I know they have a few towers done in my area so hopefully the ones I use most are almost ready.

lafester said:
Funny today I had the same thing happen. Data has been in and out for a couple weeks but today I lost all signal for awhile. I know they have a few towers done in my area so hopefully the ones I use most are almost ready.
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Click to collapse
Bro everything is fine today.. i was gonna bring my phone in.. thinking it was my phone must have been the towers near me.. glad it wasnt my phone!

P.Mobile said:
Bro everything is fine today.. i was gonna bring my phone in.. thinking it was my phone must have been the towers near me.. glad it wasnt my phone!
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Click to collapse
This sounds all too familiar, been having similar issues since I came back to Sprint this week. I have also been told by 3 Sprint reps that they are doing work on towers and to expect issues as they upgrade them. I was told that the work in my area was suppose to be done by August this year. I know we just got LTE here because about a month ago the coverage maps only showed 3g here, but now they show LTE. So I guess this just requires patience on our part as they finally get things fixed.

Related

Weak Signal... Not acceptable

Well I left tmobile because I was having terrible service everywhere I went. Low bars, texts not going through, dropped calls, etc... I pretty much forced them to let me out of my contract.
I have been with sprint for about a week now and everything has been going well until a couple days ago... I'm thinking it may be when I installed damagecontrol 2.3, the day it came out, it seems like ever since I have been getting really week signals in places I used to get decent coverage, on top of that today I experienced problems with text messages not going through..
I really hope this is just a problem with DC's newest rom, if not and if this is the sprint service that I will be receiving, it would be hypocritical of me to stay with them.
If anybody may have any clue as to what may be going on any shed light will be greatly appreciated.
I realize that I can just install another rom, but I doubt it's the rom...
I'd try flashing just back to stock to see if it fixes any of your issues. If it does, now you know! Otherwise, I'd give Sprint a call and complain a bit to see if its anything on their end.
I really wonder just how many EVOs Sprint has sold because I got my first network overload error today - and that's from Sprint service since 2006 - and I got it three times in a row before my call connected just to be disconnected three times more.
Sometimes, updating ur PRL does wonders for service. U can also make your Evo force roam. Look it up, it might be worth a try.
yeah update your PRL
Definitely... I updated to 60667 today and I saw data speeds above 900kbps since I got the device - I hit 1.3 down pretty consistently and I'm not in a high signal area...
does updating ur prl do anything to ur root..im new to android so just asking
lakeside00 said:
does updating ur prl do anything to ur root..im new to android so just asking
Click to expand...
Click to collapse
Hey, what's with the Nigerian flag? You a naija boy too?
lakeside00 said:
does updating ur prl do anything to ur root..im new to android so just asking
Click to expand...
Click to collapse
No it doesn't.
I get great signal, I may not get great signal bars but I don't usually lose signal and i've had one dropped call in the year i've had sprint.

[Q] 3G Problems

Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
danbriggs said:
Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
Click to expand...
Click to collapse
Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
aimbdd said:
Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
Click to expand...
Click to collapse
i hope this is what's happening.
Not having problems in philly today, buy had tons of trouble last week. Maybe its related to areas? I'm south/south west philly.
Sent from my PC36100 using XDA App
Phoenix is in the ****ter right now. .02mbs average speedtest...
GatoEnFuego said:
Phoenix is in the ****ter right now. .02mbs average speedtest...
Click to expand...
Click to collapse
new york as well, one thing that seems to fix some issues (not all of em) is going into the keypad, dial ##3282# press Edit Mode enter your msl then go into data profile, press the menu key and press reset, that seems to help a little...
if u need ur msl code download msl reader from the market (free app)
Thanks for the feedback... For now at least my connection is solid. Today was the first time I've ever experienced this issue.
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
skillzo1 said:
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
Click to expand...
Click to collapse
Thats pretty much how im starting to feel at this point. I just keep thinking if im going to switch I need to go ahead and do it while they still have the unlimited data. Trying to see when the Thunderbolt is going to drop.. I see a lot of people saying Feb some time.
Im lucky that I live in KC where the sprint campus is. Our service is always running great. Except the building I work in sucks for signal. Walk outside and I go from no bars to full bars.
The data network has been complete **** in Idaho for a month! Its driving me nuts!
Sent from my PC36100 using XDA App
Anyone feel like reporting this issue to.engadget? Feels.like.maybe that is the only way we will get some real answers on wtf is going on.
I'm northwest of Philly, Gwynedd to be more precise. I just just got .26 Mbps down and .48 Mbps up. I think that is pretty sucky and I have to tether my iPad all day to that speed.
Im in philly (west) & Im ok. 4g is a lil slower than i originally experienced, 3g is just ok. Either way it has been a slight "slow down" since i first got my phone. I kinda have just been tolerating it....
I agree with philly. When I first got my evo I was amazed at the speed of everything. Especially 4g. When ur 4g speed tests start to match your t-mobile buddies 3g speed test there is a problem. It seems to have dropped quality over the last month here in Austin tx as well. Hopefully Feb 7th is good news. I just upgraded two of my lines with two year sa.
Sent from my rooted HTC EVO using the xda app!

Signal Suddenly Terrible

For the past week or so I have suddenly had terrible reception while at work. My signal seems to constantly bounce between 6 bars and 0 bars...then to roaming which behaves the exact same way...then back to sprint. I have tried upgrading and downgrading the Radio/Wimax/etc and I always seem to get the same results. Sometimes my phone shows full coverage but when I call it just rings and rings without ever actually ringing on my phone. I was originally on MikG 3.0, then moved to Sprint Rooted OTA, now I'm using Team Nocturnal Stock ICS themed. At first I thought it was an issue with the update or radio but since I have reverted to older versions of both the radio and gingerbread itself and the issue persists I'm at a loss. I am told that no towers were removed or anything.
It could be a hardware issue. A friend of mine who also has an Evo had that happen. When he took it to the Sprint store they told him it was an issue with the antennae having somehow disconnected within the phone. So if anything I'd suggest try taking it to them for this.
Solar flare That was announced earlier this week? both my evo and Co workers white evo and fiancees evo shift been acting up all week. ie, being stuck on 1x or roaming where we usually get no issues. Just a thought?
Sent from my EVO
LostTank said:
It could be a hardware issue. A friend of mine who also has an Evo had that happen. When he took it to the Sprint store they told him it was an issue with the antennae having somehow disconnected within the phone. So if anything I'd suggest try taking it to them for this.
Click to expand...
Click to collapse
I would say def hardware, take it to a store so they can check the antenna. Might just switch it out.
Sent from my PC36100 using XDA App
mbaseball3 said:
Solar flare That was announced earlier this week? both my evo and Co workers white evo and fiancees evo shift been acting up all week. ie, being stuck on 1x or roaming where we usually get no issues. Just a thought?
Sent from my EVO
Click to expand...
Click to collapse
Haha....I gotta say I started laughing when I read this. Then I started to realize that today my reception is back to its usual fantastic state. I've been playing with it all morning and I have yet to get terrible reception or roaming. Coincidentally the effects of the solar flare have just dissipated I believe. Granted it seems like very few people had this problem and I would think if it was the solar flare it would have affected far more people but I can't deny the possiblity.
I'm having the 1x issue right now on my Evo.. started a couple of days ago. I'm in Yuma AZ
Hmm well if your issue is anything like mine hopefully it will fix itself shortly. Have you tried updating your PRL or the radio software itself? Granted those things did nothing for me but perhaps you will get different results.
Network overload?
Had 1X for 2-3 days and it drove me crazy. Spoiled I guess. All of a sudden phone went back to 3G last night. I am now settled back into reality and my need for speed.
;-)
Sent from my EVO
I am having this exact issue, and have not been able to figure out what's causing it. I'm rooted running the latest Evo Classic v.0.0.6 by tommytomatoe. I've updated my profile and PRL.
Oddly enough my web speeds seem fine, but whenever I'm on a call they sound choppy, and eventually I get disconnected. When I watch my signal bars it hops around from 4-5 to 0 every 15 seconds or so. Up to this point I've never had any problems, and always had a great signal.
Is it time to un-root my phone and take it in to RS or the Sprint store? Any suggestions are appreciated. Thanks.
I hate to post again, but I'm still quite lost as to what to do. Any help would be greatly appreciated!

Random Loss of Service on T-Mobile

So I've been having this problem for a while now. I've tried contacting T-Mobile about it but they've been completely useless. Basically, I'll lose service randomly and it won't come back for hours (sometimes it'll be gone the whole day). And I mean I can't make a phone call type of lose service. I live in a semi rural area, but there are still plenty of areas that have HSPA/HSPA+. I've tried new SIM cards, going back to complete stock ROM, no root. I'm at a loss at this point. Has anyone had this problem? If anyone cares, I'm currently on PA 3.15, .48 radio and latest boot loader.
Edit: Stock APN settings as well. And when I go to choose a network operator, both T-Mobile and AT&T show up, so I assume it's picking up some sort of signal, it just doesn't want to connect...
Red Dragons!!!
rickyg946 said:
So I've been having this problem for a while now. I've tried contacting T-Mobile about it but they've been completely useless. Basically, I'll lose service randomly and it won't come back for hours (sometimes it'll be gone the whole day). And I mean I can't make a phone call type of lose service. I live in a semi rural area, but there are still plenty of areas that have HSPA/HSPA+. I've tried new SIM cards, going back to complete stock ROM, no root. I'm at a loss at this point. Has anyone had this problem? If anyone cares, I'm currently on PA 3.15, .48 radio and latest boot loader.
Edit: Stock APN settings as well. And when I go to choose a network operator, both T-Mobile and AT&T show up, so I assume it's picking up some sort of signal, it just doesn't want to connect...
Red Dragons!!!
Click to expand...
Click to collapse
I get this sometimes. Sometimes a power off/on works. Other times it doesn't. It's never been for hours, only about 10-15 minutes total but it's really unnerving because it could happen at the worst possible moment. I think I've had this happen to me 3 times since I got my N4.
Would it comfort you to know that its not a error on your part but rather T-Mobile's?
Jsparta26 said:
Would it comfort you to know that its not a error on your part but rather T-Mobile's?
Click to expand...
Click to collapse
Haha! I figured it was, just seeing if anyone had heard anything from T-Mobile about it or if there was a fix. Thinking of switching to AT&T because of this tbh
Red Dragons!!!
rickyg946 said:
Haha! I figured it was, just seeing if anyone had heard anything from T-Mobile about it or if there was a fix. Thinking of switching to AT&T because of this tbh
Red Dragons!!!
Click to expand...
Click to collapse
I would do the same thing if I was in your shoes.
Memnoch30 said:
I get this sometimes. Sometimes a power off/on works. Other times it doesn't. It's never been for hours, only about 10-15 minutes total but it's really unnerving because it could happen at the worst possible moment. I think I've had this happen to me 3 times since I got my N4.
Click to expand...
Click to collapse
Yea I'll constantly lose signal and that normally works but occasionally I'll get it to where nothing works and I'm stuck with a paperweight for the rest of the day (today being one of those unfortunate days)
Red Dragons!!!
Jsparta26 said:
Would it comfort you to know that its not a error on your part but rather T-Mobile's?
Click to expand...
Click to collapse
Do you know anything more than that? Is this some sort of handshake issue between our radio and their cell towers? My wife is on T-Mobile and she doesn't have the issue so I presumed it was my phone.
My signal drops out a lot but I only pay 30$ a month so what can you expect
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
IRX120 said:
My signal drops out a lot but I only pay 30$ a month so what can you expect
Sent from my Nexus 4 @1.72 GHz on Stock 4.2.2
Click to expand...
Click to collapse
You're a customer, you should expect good service no matter what you pay.
Sent from my Nexus 4 using xda app-developers app
My signal dropped one time but didn't ever do it again I'm also I the 30 dollar plan
Sent from my Nexus 4 using Tapatalk 2
I was having this issue as well. I would lose service for hours at a time on random days for like a month and a half. I found out that they were doing tower upgrades to get lte up and running (I'm in the north jersey/NYC area). Now my service is alot stronger and rarely ever lose service.
Sent from my Nexus 4 using xda app-developers app
Henrock11 said:
I was having this issue as well. I would lose service for hours at a time on random days for like a month and a half. I found out that they were doing tower upgrades to get lte up and running (I'm in the north jersey/NYC area). Now my service is alot stronger and rarely ever lose service.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I'm in the suburbs of Detroit (White Lake for anyone who cares). I kind of doubt lte will get here any time soon but here's to hoping that's what they're doing, lol.
Red Dragons!!!
Thinking I might try to get a replacement phone actually. My roommate has a nexus 4 as well and he's had no problems whatsoever. Hmm... the plot thickens...
Red Dragons!!!
rickyg946 said:
Thinking I might try to get a replacement phone actually. My roommate has a nexus 4 as well and he's had no problems whatsoever. Hmm... the plot thickens...
Red Dragons!!!
Click to expand...
Click to collapse
I've been having the same issue with both the original and replacement phone. I've changed SIM card too, it still happens. Each times it lasts for a few hours before starting receive signal again. So you are definitely not alone here.
whohasaquestion said:
I've been having the same issue with both the original and replacement phone. I've changed SIM card too, it still happens. Each times it lasts for a few hours before starting receive signal again. So you are definitely not alone here.
Click to expand...
Click to collapse
Yea it sucks but it's definitely nice to know it's not just me. Too bad T-Mobile and Google just point fingers at each other as opposed to finding an actual solution...
Red Dragons!!!
Update: So I went ahead with an RMA and already I think I made the right choice. I'm getting 3-4 bars of H+ in my living room where I used to struggle to get a bar of 3G. So, I apologize to anyone who thought this was a waste of a thread and just cluttered up the N4 forums (God knows this forum needs to get decluttered), but if my experience helps at least one person out, then I guess it wasn't such a waste after all. Moral of the story, if your signal sucks just get it over with and go through an RMA (Google made it super easy and painless):good:

Stuck in 1x mode?

Hello everyone.
I just got my phone back from Samsung after it wouldn't power on, then had trouble getting it to stay connected long enough to activate. So, I brought it in to town, hooked in to wifi, and had no issues. Got the phone activated, waited for a while, updated the PRL and Profile, and waited around to see if it would start working for me. Unfortunately, it was still not working very well. Put on the 1x/3g mod to see if it was actually getting 3g. Found that it was not... Finally, I contacted sprint to see if they could help on tech support. He said he would contact the network people...
I was like, hmm... at different location now, checked at the sprint store, updated one of their phones PRLs, and it seemed to start running slowly too... so I downgraded my PRL to see if that would help, it did not. Finally, I put on the 00001 PRL really quickly to see if I could get 3g... seems it didn't leave sprint or the 1x.
So, put it back to the original... was wondering if anyone has some advice?
Thanks much.
UPDATE: So, the radio has been flickering on and off for data reception, went up to Green Bay today and it went into 4g, then 3g, then nothing for a while, then back again...
Right now it is on 4g again.
Is there any way to check if the radios may have something not working? I would say maybe it is just network upgrades, (really, really hoping this is the case), but then I would think that Sprint would have said something when I contacted them about there being upgrades....
Thanks.
Take it to a store and ask them to test the radios. They could be faulty.
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Snazarian said:
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Click to expand...
Click to collapse
It's sprints fault, not samsung. I have the same data drop problems, especially around NYC/NJ. I've had the same issue on my previous S3. My GF has no such issues on her S4 or her previous S3, but she has AT&T. Chances are Sprint is doing something with the network in your area currently.
Try this
1 - update profile
2 - update prl
3 - open the dialer and enter ##72786#
Your phone will reboot and go thru the activation process
If that does not help, call sprint and find out if there are any network vision enhancements in progress for your area. Unfortunately when Sprint does their updates it gets REALLY BAD until they are done
Sent from my SPH-L720 using xda app-developers app

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