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Nexus 4 drops all service when entering HSPA+ area

Hey guys lurker here finally registering to get some help.
I have a nexus 4 with T-Mobile. I bought it unlocked through Google and have it on the same plan I had my G2 on.
My problem is every time I get into a HSPA area my service just drops. Like completely drops. I cannot even make a call. It will come on then off then on then off. It makes the phone useless. When I'm on edge it's perfectly fine.
I went to T Mobile and got a brand new sim car and that did not help my problem.
Much appreciated any help I can get.

Factory reset first and see what happens.
Sent from my Nexus 4 using xda premium

Ok

CobieS said:
Hey guys lurker here finally registering to get some help.
I have a nexus 4 with T-Mobile. I bought it unlocked through Google and have it on the same plan I had my G2 on.
My problem is every time I get into a HSPA area my service just drops. Like completely drops. I cannot even make a call. It will come on then off then on then off. It makes the phone useless. When I'm on edge it's perfectly fine.
I went to T Mobile and got a brand new sim car and that did not help my problem.
Much appreciated any help I can get.
Click to expand...
Click to collapse
That happens when the radio on the N4 switches between 3G and HSPA doing a factory reset won't affect the radio. In other words its the carrier coverage in your area. Try Straight Talk with At&t
Sent from my Nexus 4 using Tapatalk 2

Never had this problem with my g2
Sent from my Nexus 4 using Tapatalk 2

I've got a Nexus 4 on AT&T and i've got HSPA (no +, i've checked in settings). It seems when my phone switches between towers i lose service until i go in and select AT&T from a list of available networks. On other phones in this area i always have Tmobile and AT&T, but with this one i'm getting two AT&T's. I usually select AT&T, but the last few days i've tried selecting "automatically select network." It doesnt appear to have made any changes. Just wanted to see if anyone had any ideas before i factory reset this bad boy.

Factory reset, reflash of the stock ROM using the nexus toolkit, unroot and custom Roms cm10 and paranoid android. Nothing has helped my issue. I have the LTE plan and the WAP APN gives me hspa+. Still getting a signal drop every time I move more than a mile or so.
Sent from my Nexus 7 using Tapatalk 2

Doubt anyone is even watching this, but i called google and the rep says it sounds like a hardware issue. Getting a warranty replacement.

Jrob2k said:
Doubt anyone is even watching this, but i called google and the rep says it sounds like a hardware issue. Getting a warranty replacement.
Click to expand...
Click to collapse
I'm having this exact setting did a replacement help you at all?

Unstable network connection (AT&T)

Hey guys so I love my nexus 4 I've had it for about three weeks now. One thing that is very frustrating is that my network connection is constantly going on and off. On the status bar it goes from full blue bars with an H and then all of a sudden I try to use an app and it says no network connection and the blue bars turn grey and it just goes on and off every couple seconds. It has done it probably 10 times as I'm writing this. Anyone else have this problem? Help!
Sent from my Nexus 4 using xda app-developers app

I'm in central Arkansas, on Straight Talk (ATT) and it does the same thing.
Sent from my Nexus 4 using Tapatalk 2

I'm in the Chicago area and I get the same thing every so often. I downloaded an app called fresh network and it helps. When I get that fluctuating signal, I run the app and it connects me to a better tower and the issue goes away.
Sent from my Nexus 7 using xda premium

Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app

I have the same issue when I won't get my work emails and would have to disable/enable my "Data" connection in order to get my emails sync right away which is a little annoying.
Another issue that I have for example is that I can't run the "speedtest" App on my phone using the default APN from AT&T so after looking around I switched from WAP to PHONE (unfortunately I am on my company plan and don't know what kind of plan I have) and speedtest is now working fine.
And finally, I followed "gotzaDroid" and downloaded the "Fresh Network App" and my download speed spikes to 5Mbps (still using the PHONE APN instead of WAP) when it usually spikes at 2.7Mbps. As of right now, after playing with it for 5 minutes I can say that I am happy with this App.

i'm down here in houston and i was having the same problem. i have a grandfather plan from when the iphone first came out. dropped my sim card in and was barely even getting 2g speeds. couldn't even do a speed test. from what i've heard from other members on the forum is that AT&T doesn't recognize the N4 as an official smartphone in their database. you'd have to call them and get them to redirect their 4G data plan to your phone. there's a specific IMEI number you give them (not the one on your phone or else it'll turn up nothing in their database). if i find it, i'll post it here. once that's done, you should get the high speed data. but for me, i was done paying my grandfathered plan, over $100/month. i switched over to t-mobile's monthly plan and it's been awesome. got up to 15 MB/s even though sometimes is says 3G rather than H.

Similar issue. I have full bars, but its just the data connection which keeps flapping. (The H for HSPA keeps appearing disappearing) I am on the original iphone unlimited 4g data plan.
This happens only when using the "phone" APN (http://mmsc.mobile.att.net). But when i use the wap.cingular APN, no such issue. But obviously, with this APN, the speeds are unknown (speedtest app reports connectivity issue, but data works fine across all apps. And from feel, its definitely hspa with a H in the display)
EDIT: located in bay area.

I have also found today that sometimes toggling airplane mode on and off clears it up too
Sent from my Nexus 4 using xda premium

I have the same problem, but on Tmobile. I believe a lot of people are having this issue on tmo, there are several threads on it and one in tmo's forum too.
No one knows what's going on yet..
Transmission sent from my badass Nexus 4.

I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.

backtoreality15 said:
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
Click to expand...
Click to collapse
Yeah I have that problem in the same bay area.
Reboot (not very practical) or making a call fix it. I'm on a n4 imei with the 4G (hspa not lte) unlimited personal smartphone plan.

godefoy said:
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You certainly can, with actual service..

for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.

phermey said:
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
Click to expand...
Click to collapse
My internet sucks. I can't even YouTube a video on high quality. Signal even shows "4g" and 4 bars but nope.. I wish there was a fix.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Signal loss

Hey guys, long time lurker infrequent poster. I recently got my nexus (loving it by the way) but there is 1 thing that I have noticed that kind of bugs me. Noticed everytime I'm connected to my data connection my signal bars go down considerably. (No data i get full bars 95%of the time, with hspa or hspa+ im lucky to get even 1) This will happen whether i disable my data in the settings, or connect to wifi.
I am kind of new to the whole unlocked device idea having to add the APN settings and what not, and I definitely did not have this problem with my last two devices. (Galaxy S i9000, Galaxy Nexus) if anyone has some insight that'd be great, I'm going to head down to my carrier store tomorrow, to see if they might be able to help me ( chances are probably not they're pretty useless)
Sent from my Nexus 4 using Tapatalk 2

MakoVince said:
Hey guys, long time lurker infrequent poster. I recently got my nexus (loving it by the way) but there is 1 thing that I have noticed that kind of bugs me. Noticed everytime I'm connected to my data connection my signal bars go down considerably. (No data i get full bars 95%of the time, with hspa or hspa+ im lucky to get even 1) This will happen whether i disable my data in the settings, or connect to wifi.
I am kind of new to the whole unlocked device idea having to add the APN settings and what not, and I definitely did not have this problem with my last two devices. (Galaxy S i9000, Galaxy Nexus) if anyone has some insight that'd be great, I'm going to head down to my carrier store tomorrow, to see if they might be able to help me ( chances are probably not they're pretty useless)
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Are you using a new carrier, for you? T-mobile maybe? Are you indoors?
The nexus 4 generally has very good reception, unless their is so,ethi g wrong with the device.
If your a new t-mobile customer building penetration can be low compared to other carriers.

Outside, inside, happens everywhere. And I'm on Bell. Same plan, same carrier as my last two phones.
Sent from my Nexus 4 using Tapatalk 2

I noticed some issues as well, but only on custom ROMs. My only conclusion is that it was something with the APN. I googled and found some APN settings to try, which has really helped me. For me, it was mostly with 3g to hspa switching, it'd toggle back and forth and would time data out. Since I've changed those, works much better. I'm on T-Mobile though.
Sent from my Nexus 4 using xda app-developers app

What exactly did you change? That sounds exactly like what happens to me.
Sent from my Nexus 4 using Tapatalk 2

Horrible signal/data on Orange(EE) UK

I've read around and noticed that there seems to be a lot of people having issues on EE, T-Mobile and orange with this device.
On my S3 the signal was amazing, never and issue but on this its always dropping signal and as for the data there's not much point even trying. Drops every single time you they and do anything!
I've been on several different ROMs and the issue seems to follow no matter what I'm on (CM10.1, PA, AOKP) etc..
Any ideas on what I can do?
Thanks
Sent from my Nexus 4 using xda premium

Roshi69 said:
I've read around and noticed that there seems to be a lot of people having issues on EE, T-Mobile and orange with this device.
On my S3 the signal was amazing, never and issue but on this its always dropping signal and as for the data there's not much point even trying. Drops every single time you they and do anything!
I've been on several different ROMs and the issue seems to follow no matter what I'm on (CM10.1, PA, AOKP) etc..
Any ideas on what I can do?
Thanks
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Glad I'm not the only one, I posted last night about it. I thought the wireless was the issue too but I think that's the dodgey wireless router in this building. Maybe we need to change APN settings too? I'm on orange.

I tried manually selecting the network instead of automatic and seemed to work for about 10 mins solid but dropped again.
Sent from my Nexus 4 using xda premium

Roshi69 said:
I tried manually selecting the network instead of automatic and seemed to work for about 10 mins solid but dropped again.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I've tried that too. Tried restarting, switching off all wireless connections, etc. Not working well. Now I can't get the h on my wireless icon either.
http://orangeservicestatus.co.uk/ <--- I think I found out why... :/

BTW I spoke to an orange customer service representative on the phone earlier. He said he'd pass on the information to the technical department since I mentioned that a lot of people were complaining online about connection issues recently. My data connection was back to normal late afternoon. How is yours?

I use mine on 3 Network and must admit it's the fasted thing ever. I thought HTC was good but this Nexus is best by far. I left Orange a short while ago as they're useless.

I'm getting the same issue. On T-Mobile UK(EE) I'm thinking it is a problem with the sim card. Had a galaxy nexus before this and data was great. Got a micro sim from the store for this phone. It appears like the connections on the sim are all to one side and touch the metal sim tray. Don't know if this may cause the issue?
Sent from my Nexus 4 using xda premium

dave83uk said:
I'm getting the same issue. On T-Mobile UK(EE) I'm thinking it is a problem with the sim card. Had a galaxy nexus before this and data was great. Got a micro sim from the store for this phone. It appears like the connections on the sim are all to one side and touch the metal sim tray. Don't know if this may cause the issue?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Really? I haven't checked this on mine, I doubt this could be the problem? I wish orange had an official service status website or something instead of the 3rd party twitter based one... lol

[Q] Dropping 4G LTE down to 3G

Hey, I don't know if this is a device issue or a problem with the carrier but, I've been dropping from 4G to 3G ever since I updated to the 4.4.4 NI2... this has never been an issue in my area before this update with any of the phones I've had. Anyone else having this issue or have any ideas as to why it's happening or how to fix it?
Thanks!

When I first did the update is set my access point name incorrectly, that's in more networks and mobile data.. Check that
Sent from my SM-G900V using XDA Free mobile app

luckytrek said:
When I first did the update is set my access point name incorrectly, that's in more networks and mobile data.. Check that
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
It won't let me modify or add any apn settings? It's all greyed out...?

Are you using google hangouts?
Sent from my SM-G900V using XDA Free mobile app

luckytrek said:
Are you using google hangouts?
Sent from my SM-G900V using XDA Free mobile app
Click to expand...
Click to collapse
I use it but not as my sms app... I've spoken with Verizon and they say it isn't their issue, Samsung said I could send the phone to them but it can't be a hardware issue because it only started after I updated to the NI2 firmware and modem.

So no one else is having this issue then? Cause Verizon is totally at a loss.

Like I said I had this issue when I first did the update but it was a setting in hangouts as my SMS to use a different APN
Sent from my SM-G900V using XDA Free mobile app

LukeSeesThrough said:
So no one else is having this issue then? Cause Verizon is totally at a loss.
Click to expand...
Click to collapse
Verizon is a bunch of clueless idiots. I am seriously regretting my move from t-mobile. Verizon call quality, Bluetooth connections, and customer service are the absolute worse.
I wish I could help, but after doing some research it seems Verizon's poor signal quality and poorly designed networks are the cause of most of my issues. I have gone through two S5's and both are nearly unusable for phone calls. Network speed is the garbage. I am stuck with a pos phone and service for the next two years.

Seems like some kind of update in the area, after over a week I'm starting to hear complaints out of other phone users. Even a friend of mine who'd ranted about how if I had an iPhone 6 I'd still have 4G has now dropped to 3G while I'm starting to see 4G return little by little. It's been speculated that they are prepping for XLTE in my area and that could be the issue... little in the way of definitive explanation though.

Can someone post what there APN settings are, cause I looked around and the settings I see online do not match exactly my settings.

Settings, more networks, access point names. Unfortunately that won't give you any options. In google hangouts, settings, SMS, scroll down to advanced, access point names, that's where I had to change mine.
Sent from my SM-G900V using XDA Free mobile app

ditto
I'm having this issue here in LA. I chalked it up to the new NI2 modem at first, but I've flashed back and forth with NE9, NHA, and even NCG (original) and still seeing my 4-5 bars of 4G LTE drop mysteriously to 3-4 bars of 3G for no apparent reason. I'm even getting 1x at times. Also, to clarify, this is all while sitting still at my office in downtown LA.

The wall I have hit is simply:
Samsung offered to have me send the phone to them for possible repairs, which means going without my phone for at least 3 to 4 weeks...
Verizon, a corporate employee has confirmed that this is an issue that has been getting brought up more and more and they're working to correct the issue with the next OTA update. The problem is how random this issue is... why are some devices seeing the signal loss and others not?
It's a waiting game at this point.