Cracked internal screen! - Xperia Z General

So I got the xperia z (C6602) as a gift a month ago. I was happy with the device, till a few days ago I took the phone out of my pocket to find the screen (the inner one) cracked in the middle!! The upper portion of the screen doesn't respond to touch, while the lower portion works fine. I took the phone to SONY repair center over here in Saudi Arabia, and they denied fixing it under warranty. I was told they can't fix the screen, and my only option is to swap it for a new one and the price is 450 US dollars.
I was wearing a pair of Caterpillar Workwear Essentials Trademark Trousers and the phone was inside of right front pocket, didn't drop the phone or anything! I'll upload some pictures.
I had an xtremeguard screen protector on the screen; no cover. I was looking online for a cover a few days ago though
Edit: pics
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I spoke to their manager, and he said that it's possible to break the internal screen without breaking the outer one if you press on it with your finger!!!!!
I'm not accepting NO for this BS! I'll take it up with whoever till I get this resolved. I have a family member who's traveling to the US next month; I think I'll have him take it with him to a US based repair service and have them look at it. If it's anything like APPLE, they'll fix this, right?

Such bad luck :/ BTW have seen many cases now... internal screen breaks but outer glass is not even cracked... maybe internals are more brittle
EDIT : Saw ur pics... well looks like sony should replace your phone.... just say u dont know anything about this ... just touchscreen stopped responding while u were using it... threaten them that u will sue them if they dont replace....

zolo111 said:
So I got the xperia z (C6602) as a gift a month ago. I was happy with the device, till a few days ago I took the phone out of my pocket to find the screen (the inner one) cracked in the middle!! The upper portion of the screen doesn't respond to touch, while the lower portion works fine. I took the phone to SONY repair center over here in Saudi Arabia, and they denied fixing it under warranty. I was told they can't fix the screen, and my only option is to swap it for a new one and the price is 450 US dollars.
I was wearing a pair of Caterpillar Workwear Essentials Trademark Trousers and the phone was inside of right front pocket, didn't drop the phone or anything! I'll upload some pictures.
Click to expand...
Click to collapse
Well that seems to be a Big bad luck for you.. Internal crack cannot be coz of any fall.. Doesn't seem to me of how the external remains intact on falling n just damaging the internal...
Check with any other service center of sony.. just in case..

Sorry to hear That makes me really worry about mine! Do you have a case or anything?
Not sure if this is worth checking to see if there are any spare parts available too? http://rounded.com/xperia-z-l36h/#ty;pagination_contents;/xperia-z-l36h/

You know what you should do right? Take this up their ass. Take it up to court. If there's no problems on the outer screen. You actually have a case.
Tell them you got it like that straight of the box

The glass is flexible. But don't think the innards are as forgiven. Sounds like it has bent ever so slightly stressing the insides. Bad luck either way.
Sent from my C6603 using xda premium

Most of the time a screen is broken (either with or without breaking the glass) it's the user's fault. I've had it only once with my Dell Streak and it was probably my fault considering the enviroment I was in (indoor swimming pool with very high humidity and temperature).
So, just bad luck.

on the left side of the phone, just below the charge pin connectors, almost exactly where your screen is cracked, it appears as if though there is something behind the screen, maybe a mount or something sticking upwards and putting pressure on the panel from behind.
If I apply pressure on the left side of my screen where your phone is cracked, the screen gets those funny colors which lcds get when you apply pressure on them. Not much pressure at all is needed either.
I'm going to assume your crack is due to a design flaw with how they mounted the LCD panel.

zolo111 said:
screen (the inner one) cracked in the middle!!
Click to expand...
Click to collapse
Just to be sure... there is no "inner screen", its only touch screen and LCD but you need to replace both of them, cant be replaced separately.

Geminiu said:
Just to be sure... there is no "inner screen", its only touch screen and LCD but you need to replace both of them, cant be replaced separately.
Click to expand...
Click to collapse
And why not separately? Sony Design? Cause I have had my digitizer replaced on another phone without changing the LCD panel.

SmallsXD said:
And why not separately? Sony Design? Cause I have had my digitizer replaced on another phone without changing the LCD panel.
Click to expand...
Click to collapse
He doesn't know what he's talking about.

Exactly on the edge below the charge connectors I have a small crack as well! It's really tiny but exactly on the same spot at the edge! Didn't drop the phone as far as I know.. I hope it doesn't develop the same way...
EDIT: FALSE ALARM! It's just a deep scratch, I'm sorry for the panic. It's a perfect straight tiny scratch in the screenprotector...
Sent from my C6603 using xda app-developers app

http://www.etradesupply.com/oem-sony-xperia-z-l36h-lcd-screen-and-digitizer-assembly.html 1 piece according to many spare part sites.
Sent from my C6603 using xda premium

SmallsXD said:
And why not separately? Sony Design? Cause I have had my digitizer replaced on another phone without changing the LCD panel.
Click to expand...
Click to collapse
Please... i have replaced so many touches and LCDs, you cant even imagine the number! And its not about Sony design, its just beacuse the phone is build like that and its not the only one(T, P, S, J, Arc, Active and more) ... In some cases its possible to buy them separatley but still original part is made from one piece...

Geminiu said:
Please... i have replaced so many touches and LCDs, you cant even imagine the number! And its not about Sony design, its just beacuse the phone is build like that and its not the only one(T, P, S, J, Arc, Active and more) ... In some cases its possible to buy them separatley but still original part is made from one piece...
Click to expand...
Click to collapse
T,P,S,J, Arc, Active....so basically...Sony design then?

Put the handbags away. It's 1 part end of story.
Sent from my C6603 using xda premium

The glass under the shatter proof sheet is broken and it contains the touch digitizer on it, that's why you can't use the upper part, the LCD panel cannot break like this, if the LCD panel was broken the upper part would be a single colour or a distorted image, the bad thing is that you have to replace the whole screen....

Related

New design on case. Cracks no more!!!

Don't know if this is old news but I just have to speak out my joy. Got my phone back after replacing my case the second time. And finally they have redesigned the case. Hopfully there will be no more cracks on this spot anymore
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what awful crack!...
Strange that the "new" redesigned case has date of manufacture -> 08w39 and the "old" cracked one is -> 08w44... Could it be that they knew it all the time that these cracks will be happening, but instead of mass recall the "cracky" cases they sold all of that saying "What will be will be...."
kaitosan said:
Strange that the "new" redesigned case has date of manufacture -> 08w39 and the "old" cracked one is -> 08w44... Could it be that they knew it all the time that these cracks will be happening, but instead of mass recall the "cracky" cases they sold all of that saying "What will be will be...."
Click to expand...
Click to collapse
Thats because it is a sticker on the phone. Not the case.
somehow i dont think its the redesign issue, something else thats unknown must be the problem, my xperia date is 09W08 with the same design as the second pic, still no cracks...
Uh... where's the difference in the design? Can't really tell.
Had a crack in the same place, and now also have the "new" redesign case replacement.
MattKeating said:
Had a crack in the same place, and now also have the "new" redesign case replacement.
Click to expand...
Click to collapse
When was this?
ipporek said:
Uh... where's the difference in the design? Can't really tell.
Click to expand...
Click to collapse
No sharp corner in the new design. The first thing you learn to not have when you study design. Everyone learns that except the tossers at SE
Paitor said:
No sharp corner in the new design. The first thing you learn to not have when you study design. Everyone learns that except the tossers at SE
Click to expand...
Click to collapse
yeah bro SE has the worst designs...
Does somebody have the old design on pic without the crack so it will be easier to see?
Edit: Fixed it. Nobody can miss the difference now.
if you look closely you can see the difference. the corner where the crack starts is different from the one without the crack. the corner is filleted (ie. rounded) where as the corner with the crack is pointed.
i was gonna wait before i send my x1 to get the housing replaced. i didn't see why people would send the phone in for repairs when SE haven't even come up with a redesigned housing yet and just end up getting cracks all over again. but now, it seems like a good time to do so. btw, i've counted a total of 8 cracks on my x1.
azian_advanced said:
if you look closely you can see the difference. the corner where the crack starts is different from the one without the crack. the corner is filleted (ie. rounded) where as the corner with the crack is pointed.
i was gonna wait before i send my x1 to get the housing replaced. i didn't see why people would send the phone in for repairs when SE haven't even come up with a redesigned housing yet and just end up getting cracks all over again. but now, it seems like a good time to do so. btw, i've counted a total of 8 cracks on my x1.
Click to expand...
Click to collapse
Good choice. This was my second time I had it on service for a cracked case and if you put it all togehter (had it on service three times) I have had my phone on service for 63 days. That's 2 months on a phone that isn't a year old yet.
time to repair
I have the problem where my phone won't charge unless it's turned off.
But now I also have the cracked case problem.... So I think it is time to repair.
I really love the phone... but at that price, I expect better quality. I just hope they don't keep it too long.
spikegotti said:
somehow i dont think its the redesign issue, something else thats unknown must be the problem, my xperia date is 09W08 with the same design as the second pic, still no cracks...
Click to expand...
Click to collapse
When did u purchase ur X1...!!!
Even im Curious to purchase a Black X1 , and when ever i see the issues of cracks i step back.
Waiting for ur advise and suggestions .
Plz guide me coz after such an investment issue's like cracks will be very troublesome.
Thanx
JackBenson
looks like I have the "old" design and no cracks in almost 5 months
lol I see no difference whatsoever. BTW, your's new Xperia has chrome chipping off of it.
poetryrocksalot said:
lol I see no difference whatsoever. BTW, your's new Xperia has chrome chipping off of it.
Click to expand...
Click to collapse
It is two pictures of two old xperia phones. One pic that i found on this forum and one that i shoot of mine, with the new case, in almost the same angel so it would be easy to see the difference.
It amazes me that you cant see the rounded corner in the middle of the lower picture
DatDereX1 said:
looks like I have the "old" design and no cracks in almost 5 months
Click to expand...
Click to collapse
You are a lucky man. Please tell my how you do it. Is your phone always lying on a pillow on your desk with a bluetooth headset connected to it? Have you not even once dropped it 2 decimeters onto a soft rug?
Paitor said:
You are a lucky man. Please tell my how you do it. Is your phone always lying on a pillow on your desk with a bluetooth headset connected to it? Have you not even once dropped it 2 decimeters onto a soft rug?
Click to expand...
Click to collapse
I have the old design.
I have dropped mine more than 10 times. 3 of them hard falls. Not a crack or a scratch on it. I use it all the time, in my pocket, on the desk, in my hand, etc.

Screen crack.

I love my x10 and today at work I noticed to scratches on my screen protector at an angle were really two long cracks. I can't see them easily unless I tilt the phone or turn the screen off. Its going to annoy me, I'm afraid the cracks will grow. Its an excuse to get an sg2, but I love my x10
Anyone else ever get a scratch or crack that was enough to have you waste money on a new phone?
Sent from my X10i using XDA App
Windst said:
I love my x10 and today at work I noticed to scratches on my screen protector at an angle were really two long cracks. I can't see them easily unless I tilt the phone or turn the screen off. Its going to annoy me, I'm afraid the cracks will grow. Its an excuse to get an sg2, but I love my x10
Anyone else ever get a scratch or crack that was enough to have you waste money on a new phone?
Sent from my X10i using XDA App
Click to expand...
Click to collapse
Remove your screen protector to see if it's a ''crack'' and not a very deep scratch.
Windst said:
I love my x10 and today at work I noticed to scratches on my screen protector at an angle were really two long cracks. I can't see them easily unless I tilt the phone or turn the screen off. Its going to annoy me, I'm afraid the cracks will grow. Its an excuse to get an sg2, but I love my x10
Anyone else ever get a scratch or crack that was enough to have you waste money on a new phone?
Sent from my X10i using XDA App
Click to expand...
Click to collapse
I haven't had it(knock on wood) but I've seen people reporting weird cracks
PlayGunsta said:
Remove your screen protector to see if it's a ''crack'' and not a very deep scratch.
Click to expand...
Click to collapse
I did. It could be a deep scratch but it glares. I feel like its my girlfriend who just gained 200 pounds.
Sent from my X10i using XDA App
Windst said:
I love my x10 and today at work I noticed to scratches on my screen protector at an angle were really two long cracks. I can't see them easily unless I tilt the phone or turn the screen off. Its going to annoy me, I'm afraid the cracks will grow. Its an excuse to get an sg2, but I love my x10
Anyone else ever get a scratch or crack that was enough to have you waste money on a new phone?
Sent from my X10i using XDA App
Click to expand...
Click to collapse
Have you removed the factory applied screen protector?
It is VERY thick, so if you haven't, they are probably just scratches,
your screen should be intact.
In my experience the screen itself is very durable.
Are you by any chance looking for an excuse to buy the SGS II?
I feel for you, I played with it yesterday and it is great!
EDIT: Just read your above post. Sorry, I understand how you feel...
Maybe you could replace the digitiser but they are expensive and quite a hassle to do it right.
There's a disassembly guide here, maybe it will help you if you decide to do so.
Good luck!
Windst said:
I did. It could be a deep scratch but it glares. I feel like its my girlfriend who just gained 200 pounds.
Sent from my X10i using XDA App
Click to expand...
Click to collapse
Who cares, just buy the SGS2 now your x10 is messed up
Now serious:
You should do what Immortal says if you want or else the non-serious advice from me in this reply.
scratch/cracks not covered by warranty unless you have the insurance option. You can talk them out of the $50 fee, I did.
I too have a crack in my screen which runs from the the mid left of the screen arcing down towards the middle where the words Xperia are written
To me this seems like the crack is actually underneath the screen, as it cannot be felt or scratched at,
Here is a photo (apologies for the poor quality) my x10 is the only camera i have =P
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speeee said:
I too have a crack in my screen which runs from the the mid left of the screen arcing down towards the middle where the words Xperia are written
To me this seems like the crack is actually underneath the screen, as it cannot be felt or scratched at
Click to expand...
Click to collapse
WOW...
How did this happen, if I may ask?
Mine looks the same but the digitizer is cracked on mine and the touchscreen doesn't work any more
If yours is still working, count yourself lucky?
Or take it apart and see if its the screen, lcd or screen protector?
Is the digitizer part still intact? you can try to disassemble them and look the crack if it's in the outer glass or worse, and if you're lucky you may only need to replace to housing. I've seen many OEM housing in online hk store that sold complete housing (excluding the buttons and usb cover cap) for about US$ 23 and it may cost less than having to buy a full new phone like SGS II
speeee said:
I too have a crack in my screen which runs from the the mid left of the screen arcing down towards the middle where the words Xperia are written
To me this seems like the crack is actually underneath the screen, as it cannot be felt or scratched at,
Here is a photo (apologies for the poor quality) my x10 is the only camera i have =P
Click to expand...
Click to collapse
just like mine, mine ended up going all the way accross. cant be felt, and not noticable at the right angle, but ver noticable at angles or when the screen is off
eBay new digitizer and swap it over only like $70 thats with full front housing and all tools
my screen still works surprisingly well considering how graphic the crack looks, as i said I think its whatever is underneath the screen that has cracked, im quite thankful that i recently took out insurance on the phone before the crack happened so i guess I'm safe if it gets any worse
the crack was caused by a brief trip down the stairs which my X10 took =/
buy a screen replacement from ebay
buy a screen replacement from ebay
Yeah change the digiticer part done that my self its absolutly doable (dont read easy)

Poor lil galaxy s2 screen broken :( >>>>pics included<<<<

Poor lil galaxy s2 screen broken >>>>pics included<<<<
yes i am an idiot n have broken my beloved s2. i was in the gym n i dropped a dumbell onto it i know how stupid? lol i nearly cried. Im a student at the mo so this phone was a hugh investment for me
I am on a uk o2 contract n have had the phone just under 2 months but i do not have any insurance at all. I am really confused as to what to do now any advice would be appreciated.
pics not the best and doesnt show the cracks from top to bottom as this is under the glass screen
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i have uploaded a pic on flickr but will not allow me to put link on here
Do you have a "legal liability insurance"?
This insurance pays (for example), if you causes an accident, when you cross the street. I don't know if you have that in your country, but in Germany, everyone gotta have this insurance.
If a friend of you has this insurance, you can simply say, that he "threw" the dumb bell on your "bag" and the phone was inside of it.
Normally, they can't proof that you did it yourself.
BUT, you need someone, who has this insurance!
//upload the pic on imageshack.us
jojo2peter said:
Do you have a "legal liability insurance"?
This insurance pays (for example), if you causes an accident, when you cross the street. I don't know if you have that in your country, but in Germany, everyone gotta have this insurance.
If a friend of you has this insurance, you can simply say, that he "threw" the dumb bell on your "bag" and the phone was inside of it.
Normally, they can't proof that you did it yourself.
BUT, you need someone, who has this insurance!
//upload the pic on imageshack.us
Click to expand...
Click to collapse
That's not standard to have in the uk, and insurance fraud isn't to be recommended.
Having contacts in insurance, this isn't the time to make false claims, as they are being ultra vigilant, especially on high value electronics, particularly expensive smartphones...
They became aware too many people were having unfortunate accidents with them, and often investigate those claims.
depends on the company obviously, but beware they can take legal action if you lie in a claim declaration.
http://imageshack.us/photo/my-images/802/20110619220926.jpg/
pulser_g2 said:
That's not standard to have in the uk, and insurance fraud isn't to be recommended.
Having contacts in insurance, this isn't the time to make false claims, as they are being ultra vigilant, especially on high value electronics, particularly expensive smartphones...
They became aware too many people were having unfortunate accidents with them, and often investigate those claims.
depends on the company obviously, but beware they can take legal action if you lie in a claim declaration.
Click to expand...
Click to collapse
Yes of course, that's true. Probably you shouldn't say that, when i advised you here @xda to do that. But, if you don't behave stupidly it would work though.
But pulser_g2 is right, when he says, that it's an insurance fraud. Probably they will do legal actions.
Send it to Samsung or so and ask, what it costs to repair it... might be the cheapest way.
//After watching the picture:
Doesn't look as bad as I thought, how many kg did you throw on the phone? Is your phone still running? If yes, a replacement of the glas would fix your problem... saving $$$
But now we know, that gorilla glas ain't resistant against bumb bells :-S
awww sucks man... but seriously it doesnt look too bad, if the touchscreen is still working and its turning on n all that, just replace the glass which will be cheaper for you!
Other then that, try sell it on as a spare and count your losses...
30kg dumbells i dropped onto it. screen not working at all but fone still switches on sounds works n keys at the bottom do light up when home button is pushed
shidahmid said:
30kg dumbells i dropped onto it. screen not working at all but fone still switches on sounds works n keys at the bottom do light up when home button is pushed
Click to expand...
Click to collapse
woot? you throw 30kg on this phone =O?
Okay that's bad, so you gotta replace the amoled =(.
but srsly... when i'm in the gym, i neither put my phone on the ground, nor i'd throw 30kg on it. I know it was an accident...(broke my leg at tabletennis >.< ) went bad =( I'm feeling with you
shidahmid said:
30kg dumbells i dropped onto it. screen not working at all but fone still switches on sounds works n keys at the bottom do light up when home button is pushed
Click to expand...
Click to collapse
Sounds then like the LCD and digitizer were both damaged. However it seems to be so new that I couldn't find any replacement parts via eBay or google
funnily enough tht was the first time i put my fone on the ground whilst at gym at thats the last time as well lol
anybody know if its easy to change the screen myself found the digitizer touch screen and amoled pack on ebay for £92 shipped from honk kong
heres the link item number:390312055788
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=390312055788
and if all else fails, call samsung and see if they'll repair it for you. might cost you a bit but it'll be cheaper than a new phone.
I've broke mine to. I was just walking along the street and it slipped out of my hand when I got it out of my pocket and fell to the floor.
It fell flat and the samsung case popped off. When I picked it up there are two cracks on the screen and no response. It turns on etc, just blank screen though.
I've got gadget cover on my house insurance so will be claiming through that
landerson07 said:
I've broke mine to. I was just walking along the street and it slipped out of my hand when I got it out of my pocket and fell to the floor.
It fell flat and the samsung case popped off. When I picked it up there are two cracks on the screen and no response. It turns on etc, just blank screen though.
I've got gadget cover on my house insurance so will be claiming through that
Click to expand...
Click to collapse
lol its ok for some at least u have insurance
i guess this will teach me a lesson to be more careful in future n also maybe buy a protective case for it, not tht it would of helped for me in this instance. But at the same time why would u want to cover up something that feels and looks beautiful?
You can replace it yourself but you will need the correct tools. And iPhone4 repair tool kit will work. I have replaced the digitiser and LCD on a Samsung android phone before and it is not for the faint hearted. Once you get through all the clips and delicate flexible data cables, you will then have to go up against the dreaded double sided tape which holds the glass to the phone. Do it wrong and you snap the plastic frame!
Sleepycat3 said:
You can replace it yourself but you will need the correct tools. And iPhone4 repair tool kit will work. I have replaced the digitiser and LCD on a Samsung android phone before and it is not for the faint hearted. Once you get through all the clips and delicate flexible data cables, you will then have to go up against the dreaded double sided tape which holds the glass to the phone. Do it wrong and you snap the plastic frame!
Click to expand...
Click to collapse
daaaamn not for the feint hearted u mite aswel count me out then seems very fiddly
Sleepycat3 said:
You can replace it yourself but you will need the correct tools. And iPhone4 repair tool kit will work. I have replaced the digitiser and LCD on a Samsung android phone before and it is not for the faint hearted. Once you get through all the clips and delicate flexible data cables, you will then have to go up against the dreaded double sided tape which holds the glass to the phone. Do it wrong and you snap the plastic frame!
Click to expand...
Click to collapse
Did you see the ebay page the OP linked? It looks to me they send you the whole front face with the front frame?
Do your folks have home insurance with cover away from the home?
If that is still listed as your main abode, then it wouldn't be a fraudulent claim.
Oh sorry about that, I would definitely cry if something like that happened to me.
Please let us know if it was possible to fix it.

I scratched my phone's screen :(

So I bought my phone one month ago, and boom, scratch. It just happened for putting it in and taking it of my pants pockets, so I guess our screen sucks balls.
Anyway, what should I do? I mean, that thing that got scratched is a protective piece of plastic that's over the real screen, right? Should I try the toothpaste method? Should I send it to Sony for repair (is it expensive?)?
if it's just a protector, then don't worry I have the same issue, I have 2 scratches over my screen protector, just change it from the markete, its pretty cheap, no need to be worry mate.
orangzeb said:
if it's just a protector, then don't worry I have the same issue, I have 2 scratches over my screen protector, just change it from the markete, its pretty cheap, no need to be worry mate.
Click to expand...
Click to collapse
I'm not sure it is the protector. Upon further reading, I think that the thing I called "plastic" is in fact the digitizer...
Dexter_prog said:
I'm not sure it is the protector. Upon further reading, I think that the thing I called "plastic" is in fact the digitizer...
Click to expand...
Click to collapse
There's no preinstalled screen protector. So you have scratched plastic screen directly... however touches will still be recognized OK since actual digitizer is about 1mm under that plastic
Blagus said:
There's no preinstalled screen protector. So you have scratched plastic screen directly... however touches will still be recognized OK since actual digitizer is about 1mm under that plastic
Click to expand...
Click to collapse
yeah, but the problem is that now I have a 1mm blurry square (the scratch) in the middle of my screen, which is annoying because everything displayed under it becomes blurry and darkened . Is it expensive to repair?
Goddamit, this is depressing me
you could've used a leather case, but now it will cost you ..
I guess you should have bought a gorilla glass device . My x8 once felt to the ground and I got the pieces of it, but didn´t make anything to the screen . But screens can be replaced, you just need to buy a new one, I changed the screens of two of older phones I had on past
My LCD screen itself is damaged. There is a small spot near the upper right of the screen that is slightly brighter if a pure white image is shown. It is definitely lcd damage. We're in the same boat .
SpyderX said:
My LCD screen itself is damaged. There is a small spot near the upper right of the screen that is slightly brighter if a pure white image is shown. It is definitely lcd damage. We're in the same boat .
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No, I think it's not a screen damage. My phone has got this too. I think it's a factory fault. (I see when it sould be a homogene black "colour")
Asycid said:
No, I think it's not a screen damage. My phone has got this too. I think it's a factory fault. (I see when it sould be a homogene black "colour")
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Now I feel better. It is quite slight such that usually it is quite hard to spot it unless there is a pure white background. One more thing, does your spot have a pressure distortion (the grey coloured waves that appear when you press the screen too hard) when you are pressing another part of the screen too hard?
Maybe you get lucky and get a cypress one
http://www.ebay.co.uk/itm/GENUINE-S...K_Replacement_Parts_Tools&hash=item1c1d4b9835
Anyway, our screen is harder to scratch compared to a normal one.. Were you wearing jeans, i'm asking this because they usually have some metal pins in the pockets?
And the reason why i don't have a single scratch on my phone is: http://www.orkio.com/db/pictures/modules/PDT/PDT060207001/201031016115830195.jpg
SpyderX said:
Now I feel better. It is quite slight such that usually it is quite hard to spot it unless there is a pure white background. One more thing, does your spot have a pressure distortion (the grey coloured waves that appear when you press the screen too hard) when you are pressing another part of the screen too hard?
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Click to collapse
Erm, no. My screen is brigther on the right side when there should be black on the screen. There is no colour disortion when I push harder (and to be honest I never push harder, because it don't need to be pressed harder), and when the phone is on and ready, this brightness difference absolutely not noticable. Only on homogene black screen.
BUT that doesn't mean your phone has been damaged! But if it worries you, then take it back to your local store, and they'll change it with guarantee, I think. Don't worry
@Nikkopt:
I'm using this mobile wallet, and I love it! Even my MW600 headset can be held on it, cause it has got 3 pockets beside the main mobile holding pocket
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Asycid said:
@Nikkopt:
I'm using this mobile wallet, and I love it! Even my MW600 headset can be held on it, cause it has got 3 pockets beside the main mobile holding pocket
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It's pretty neat
I just pointed to the fact that any person who has a touch-screen mobile should buy a mobile-wallet as soon as possible. They're cheap, I mean much cheeper than repair a broken phone
Well, I got some of it off by using car polisher, haha. It is not completely gone, but at least it doesn't distort what's underneath it anymore. I am buying one of those screen protectors ASAP, but I'm not getting a phone wallet. That's a bit overkill for me.

Spec of dust under screen

My second replacement Galaxy S6 had a spec of dust on arrival
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Expected the 3rd to be perfect, but unfortunately...
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Don't know if it's a rare coincidence or all units are all having some form of defects.
Getting my 4th one soon and I'm already worried.
I reckon that T mobile got there hands on a beta batch that have defects
I seriously doubt it is dust, as the AMOLED technology doesn't allow dust to penetrate between the screen and the display as they are one. So it could be dead pixels.
It is possible that during manufacturing some dust penetrated under the digitizer before it got glued to the screen. Return it until you get a perfect unit.
Sent from my Moto G 2014 using XDA Free mobile app
Mine has a small black speck on the left in-between the aluminum frame and the glass. It's only visible if I'm looking at the screen straight on or tilt it. It kind of drives me crazy when I remember it's there, I don't know if I should send it back.
Well 4th time's the charm right? That actually looks like a dead pixel... if the 4th one screws up, what will be your options? Keep asking for one until they give you one that is finally good?
totalnoob34 said:
It is possible that during manufacturing some dust penetrated under the digitizer before it got glued to the screen. Return it until you get a perfect unit.
Sent from my Moto G 2014 using XDA Free mobile app
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Doubt it. When placing the screen, as far as I know, they do it in dust-free environment so it isn't really possible any particles to go between the screen and the display.
Look at all the pictures - it doesn't look like dust, it looks like dead pixels. And having dead pixels is normal on every phone - yeah, could be annoying but that's about it. I think Samsung has a policy that they will return your phone if and only if you have a certain amount of dead pixels (at least it was like that during the time of the S4). Hence if you have a single dead pixel chances are that they are gonna tell you to f**k off
It's definitely not a dead pixel. I looked at the phone at a wide angle and is definitely a spec of black dust.
derWolf_ said:
I seriously doubt it is dust, as the AMOLED technology doesn't allow dust to penetrate between the screen and the display as they are one. So it could be dead pixels.
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Why is it not possible to have dust on AMOLED screen?
lopri said:
Why is it not possible to have dust on AMOLED screen?
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Because everything in the display + the outer glass is glued together in a dust-free environment.
derWolf_ said:
Because everything in the display + the outer glass is glued together in a dust-free environment.
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But that dust-free environment is not 100% dust-proof. Just like everything in life.
I've got my 4th one today. The screen is clear of any particles. Although. Samsung yet has to answer for the pink hue issue on most of their displays on smartphone.
ViciousDiarrhea said:
Mine has a small black speck on the left in-between the aluminum frame and the glass. It's only visible if I'm looking at the screen straight on or tilt it. It kind of drives me crazy when I remember it's there, I don't know if I should send it back.
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As opposed to how everyone else looks at the screen? On a 90 degree angle?
Sorry not poking fun at you.. Yes you should take it back.
Shoddy QA needs to be dealt with at a corporate level and the only way to do that is if everyone sends their devices back when they have crap like that happening!
lopri said:
But that dust-free environment is not 100% dust-proof. Just like everything in life.
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How the heck is a environment considered 100% dust-proof anyway? Having twenty thousand ionizers around the entrances to the room?
Dust exists everywhere, presumably they get the screens from the factory that makes them.. There is guaranteed to be dust in that factory.. They then open up the screen packaging to get access to them.. Sure enough that dust free room is now containing dust.
It's like a mysophobic nightmare.
NeoAznMan said:
I've got my 4th one today. The screen is clear of any particles. Although. Samsung yet has to answer for the pink hue issue on most of their displays on smartphone.
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Good to hear! Well sort of.
Mine has a spec right in the middle of the screen, definitely not a dead pixel, I'm probably going to call and get a replacement
Guys, Just received my Samsung Galaxy s6 black 32gb sim free today from Amazon UK.
Noticed a large spec of dust under screen too getting a replacement unit tomorrow.
The quality control on this phone is just as bad as Apple iPhone 6 hope I don't get banned on Amazon for returning too many phone's due to Samsung shoddy quality control team.
I have it too
empty post delete it
xbranex said:
just got my phone from the service the other day for a screen replacement and the new screen has a spec of dust in it. You can see it that is under the glass. Do they change the screen under warranty if you have a spec of dust ?!?!
Ive opened a new thread for this if someone is interested: http://forum.xda-developers.com/galaxy-s6/general/changed-screen-warranty-dust-screen-t3328890
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Why would you so proudly announce that you made a duplicate thread? Not cool bro.
long version of the problem
Just got my phone after screen replacement and I have noticed a spec of dust under the glass and the samsung logo is not straight. The spacing around the the logo is to the left. That is not all, you can see the glue under the glass there are waves of discoloration from the glue used. I have told the official service the problem of the new screen they just put on my phone and they told me the screen is send from samsung as it is. WE can not change it again ! WHAT ?! They wanna tell me that if they change the screen once because of manufacturing fault (the original screen was not responding to touch and it was yellow-ish) they cant change it again ?! Please someone explain the laws of warranty
You can see everything on the images except the waves that are very difficult to photograph.
The good old dyson helped me in the past sucking out dust on my iphone
Sent from my Nexus 6 using Tapatalk
The person mentioning about impossible presence of dust in a so called "dust-free" environment (they are actually called clean rooms) is either an idiot or uninformed. Contamination is not impossible. And many factories across the globe have rather questionable clean rooms, you should start doing some research.

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