locked out of S3 phone after changing keyboard - Galaxy S 4 Q&A, Help & Troubleshooting

Hi all,
So I have a password on my S3 screen, for security and I'd been using Swype for a while. After changing the S3 phone from Swype to SwiftKey the phone will no longer accept the password to unlock the phone. I tried switching back to default Samsung keyboard (no option to switch back to Swpye), rebooting the phone and typing in the password each time, but the phone continues to reject the correct original password.
Any ideas around this besides factory resetting and losing my data?
Any help is appreciated,
Matt

moldyal said:
Hi all,
So I have a password on my S3 screen, for security and I'd been using Swype for a while. After changing the S3 phone from Swype to SwiftKey the phone will no longer accept the password to unlock the phone. I tried switching back to default Samsung keyboard (no option to switch back to Swpye), rebooting the phone and typing in the password each time, but the phone continues to reject the correct original password.
Any ideas around this besides factory resetting and losing my data?
Any help is appreciated,
Matt
Click to expand...
Click to collapse
Ok.good.So what you want us to do to your s3?Advice to flash it with a s4 rom which is not even tested fully on a s4 yet?Go ahead
NOTE:Im not held reponsible for ur s3 in that case
Sent from my GT-N7000 using xda app-developers app

Related

password self-change (changes on its own)

1.
This is really weird: some 4 weeks ago it happened that my phone passoword on my first HD2 self-changed , after battery went very low...Initially I though my daughter intercepted my pwd and changed, but this cannot be, since too young (6 y.o.) and she never playd with it...I used a four digit phone password: 1357
A message says: " the password you typed is incorrect" and prompt me to re-enter
I had to hard reset...
2.
some 3-4 days ago, my second HD2 went under the same issue: while battery was low (under 8%) I changed the battery with a fresh one. Then the password -self changed!
I did a hard reset
Details of both my HD2s:
ROM freyberry
lite_WMphone
http://forum.xda-developers.com/showthread.php?t=606932
(which is really fast and good, by the way)
3.
HD Blackstone
Now few minutes ago, after I installed swype keyboard cab, my third phone (a HD phone, NOT HD2) auto-changed its password!
Same problem
Questions:
1. Am I running crazy or is this a known issue?
2. Is there a Virus which is known to cause such an effect, on WM phones?
Currently I do not use any AV on my Phones. I use kaspersky 9.x on my laptop
Thanks a lot and waiting
Saulo
one more detail: now my HD is NOT accessible anymore...so I am trying to type different pwds: the result is that sometimes the phone is silent (the message "the password you typed is incorrect" does not appear).
Some other times a new message asks to input this sequence: a1b2c3, before I am enabled to re-enter my lost pwd...
Please help...
Saulo
For the first 2 I don't know, did you properly turn the phone off before removing battery, or did you just take it out without a ful shutdown?
About the 3rd one, which Swype version have you used? see this : http://forum.xda-developers.com/showthread.php?t=639901&highlight=swype
well, in the case of HD (NOT HD2), the issue just happened few minutes ago: battery was 40%. I simply installed swype 3.9. Then the software asked for restart.
I did it (Software restart)
Then the password changed on its own...I am really scared of this phenomena, which I never had during last 8 years of using Windows Mobile phones...all this nightmare started 4 weeks ago.
Thanks and waiting for your feedback
Saulo
saulo866 said:
well, in the case of HD (NOT HD2), the issue just happened few minutes ago: battery was 40%. I simply installed swype 3.9. Then the software asked for restart.
I did it (Software restart)
Then the password changed on its own...I am really scared of this phenomena, which I never had during last 8 years of using Windows Mobile phones...all this nightmare started 4 weeks ago.
Thanks and waiting for your feedback
Saulo
Click to expand...
Click to collapse
Did you read the link in the above answer from kilrah? Swype 3.9 causes it.
Yes Samuel.
Is there a cure? I am backing up my Phone and I like Swype 3.9 a lot...
Thanks and waiting
saulo866 said:
Yes Samuel.
Is there a cure? I am backing up my Phone and I like Swype 3.9 a lot...
Thanks and waiting
Click to expand...
Click to collapse
Sorry, not read about a cure except not using swype. (I use swype, but i've no idea which version it is,, and i dont use a password so cant say if its teh bad one or not,,, it just says swype.cab.)
saulo866 said:
Yes Samuel.
Is there a cure? I am backing up my Phone and I like Swype 3.9 a lot...
Thanks and waiting
Click to expand...
Click to collapse
There is a cure: MTTY your phone and flash a ROM that has Swype 3.9 included. No problem.
Quite a few great ROMs do, including both variants of OzROM. I'm using one myself, and Swype 3.9 works flawlessly on it.
Dear Donald
Thas for your advice1
MTTY: I have read and it looks rather complicated...if I flash with a Stock ROM (like 1.48) and then with a cooked ROM which includes SWYPE will it be the same?
besides: Why do I need MTTY, since except this pwd auto-change issue I am experiencing no other flaws?
Thanks and waiting for your suggestions
Saulo
There are many reports of HD2s suddenly "forget" the password in this Forum but the actual cause(s) is still unknown. Some said it's bcoz of Swype, whereas for me it happened after resetting for a registry tweak but pretty sure that it's a bug/problem related to the WinMo phone lock. Now I've switched to S2U2 lock which works fine so far (still with Swype in my HD2).
Dear Byron
1.
Thanks for your insight: can you expand your feedback on S2U2? I would like to hear from you, before switching from default device LOCK 4 digit password (which would be more than enough for me) to this new utility.
2.
In my case HD2 DID NOT forget! If so the device would be unlocked. No, the device CHANGED the device lock code! Terrible. I needed to perfomr a hard reset in order to access my phone again, thus I was luck I had done a backup few days ago. I only lost 3 days of new contacts and SMS/emails.
Thank you and waiting
Saulo
To me this is not new. To provide a slightly different perspective, my previous phone to this was the ETEN M700 phone (under WinMo 6.1). That Windows lock-password change occasionally disappears when I either swap batteries or soft-reset the phone.
No surprises to hear that it might happen in HTC HD2, which is why I'm wary of installing a Windows lock password to it.
I've just had it happen to me.
In my case I am using ozrom with swype cooked in.
Interesting I noticed something extra that hasn't been mentioned.
I powered my phone off properly last night and when I switched it on in the morning the first thing that came up was an activesync prompt asking me to enter my new activesync password.
The password on the domain that I sync with hasn't changed. Upon attempting to enter the domain password, the normal phone lock comes up and simply won't accept any passwords - even after the a1b2c3 prompt.
So to me it looks like its not just loosing the phone password but something in the password store is being completely corrupted and only a hard reset and setting everything up again clears it :/
Gah!
It happened again! I was just tweaking the last few settings and the phone wanted a soft reboot. When it came back it wouldn't accept my pin
This time swype was not enabled. Installed, yes. Enabled, no!
I had an O2 XDA (Orbit II I think) before this and never had a single problem with the lock. Then again I never flashed it with a cooked rom...
I resolved by disabling the windows default lock and using S2U2...very good applications, but not really a full locking application.
Thank you
Saulo
I'm using S2U2 at the moment. It hasn't solved the phone losing its passwords (it lost the ActiveSync password when I turned it on this morning).
It does mean that I don't have to hard reset it when it does loose the password though.
I have also noticed that S2U2 doesn't stop the phone from being accidentally turned off by the power button being held down whilst its in my pocket though.
beddo said:
So to me it looks like its not just loosing the phone password but something in the password store is being completely corrupted and only a hard reset and setting everything up again clears it :/
Click to expand...
Click to collapse
Has anyone had problems with swype 3.9 if the phone is not locked with a PIN?
I have seen reports with passwords for email accounts being lost, and the pin for locking the phone being changed. But I have not seen anyone having problems if they did not lock the phone...
christos299 said:
I have seen reports with passwords for email accounts being lost, and the pin for locking the phone being changed. But I have not seen anyone having problems if they did not lock the phone...
Click to expand...
Click to collapse
It is important to point out that in my case swype was cooked into the rom and installed, but not enabled. I have not actually used swype.
What I have now done is used mtty before reflashing the phone and the phone has now been stable since I did it on Saturday..fingers crossed as I had done everything else before including a hard reset after flashing the phone.
Edit:
i do not have swype nor did i ever have it installed. I have only tweaked my phone through the registry and never had a problem. MY phone has run down passed critical multiple times and never had a problem until i did a battery pull today without shutting down the phone. It has been downhill from there
End Edit
Has anyone solved this problem yet?
If not, if i reset my phone what will i lose?
Also this seems pretty scary; so how can i lock someone out the phone without locking myself out? I dont want a silly slidelock that doesnt secure my device from unauthorized personnel.
Thanks in advance
the password reset is the same for he TP2/Tilt2's. i had to bootload and reflash to fix the problem

[Q] VERY weird bug

I had this happen on my for stock android 2.3.3.. hope some devs or ppl can really help me out...
I was using my phone normally, when suddenly my phone resets itself... Normally, i have a pattern lock installed on this guy.. BUT after the strange sudden reset, the lock screen pattern suddenly becomes a pin code lock...
Now i am unable to get into my phone and it refuses to accept any code that i have used before on the phone... anyone is able to shed any light on this bug or how to reset the pin?
thanks!
do you mean a sim card lock code?
nope... i mean the PIN lock by the phone... u know in 2.3.3 u have the option of the password, pin or lock pattern?
it suddenly jus changed from lock pattern to pin code lock over one insane reset...
in that case you can only recover you account thru xrecovery or reintall the rom/hard reset it
You can't hard reset cause' you must enter a PIN code to log in OS man lol. Recommend repair your phone using SEUS. Everything will be fine.
My reccommendation is to not use any passcode or pattern locks... cos 2.3.3 is a little crazy in this area.... that one suddenly system crash made things worse... i decided to pre-set all my codes and lock pattern while i can.. and to disable the locks...
Is'nt SIM code enabled remembered by the SIM card? So any device you stick it in will ask for the code.
Sent from my X10i using XDA Premium App
chaurjyh said:
I had this happen on my for stock android 2.3.3.. hope some devs or ppl can really help me out...
I was using my phone normally, when suddenly my phone resets itself... Normally, i have a pattern lock installed on this guy.. BUT after the strange sudden reset, the lock screen pattern suddenly becomes a pin code lock...
Now i am unable to get into my phone and it refuses to accept any code that i have used before on the phone... anyone is able to shed any light on this bug or how to reset the pin?
thanks!
Click to expand...
Click to collapse
If it is to get out of the lockscreen, then just randomly try some pincodes, 5 times or so. A little button pops up asking if you want to reset it by logging into your gmail account.
that should fix it i suppose

samsung dive screen unlock

Hi I know im new to this and i have searched for my related subject with no avail so here is my issue/question. My Samsung galaxy note gt-n7000 keeps popping up in the notifications bar saying that Samsung dive has reset your password, so i logged in to dive and take a look to see if that's been hacked and someones messing with my screen unlock. But i notice the latest reset was 27/6 so i thought that's odd whys my phone keep resetting the password set the password back three times and its reset it self each time so far has any one else had similar issues? i'm wondering weather my phone has been hacked.
Im running ICS Official with root.
Did you by any chance try the unlock screen feature? If you did this is why it is doing it, mine did the same, only way I found to cure this, was to delete the account on pc and phone, then set up again only this time I have left that feature well alone.
volvo940seturbo said:
Did you by any chance try the unlock screen feature? If you did this is why it is doing it, mine did the same, only way I found to cure this, was to delete the account on pc and phone, then set up again only this time I have left that feature well alone.
Click to expand...
Click to collapse
I did once but its took over a month for the issue to arise, was yours straight away or did it take a month or two for the issue to arrive, I've just set a new password and restored system data using Titanium Backup Pro, I'll see how it go's now as the previous times it was instantly so I'm wondering weather some dodgy app got installed on my phone.
I had this issue and I reset the device and that was that. By reset I dont mean power on and then off I mean I flashed the device to get it back to factory clean. I do so every once in a while just yo make sure everything is running smoothly. It got rid of the issue you're speaking of. Ever since I left Samsung dive alone and only use it in case of emergencies.
-Sent from my Samsung Galaxy Note.
I had this issue too.
Try opening the Samsung Apps and update the softwares from Samsung.
Sent from my GT-N7000 using xda app-developers app

[Q] keyboard missing (not in pen mode)

hi, i have a galaxy note 2 currently running 4.1.1 and a friend of mine downgraded it from 4.1.2 and it didnt work properly so he reflashed it to at&t (originally telus) and then reflashed it back to telus. He was attempting to unlock it. Ever since then, whenever i open messages and attempt to type, the keyboard doesnt appear. there is nothing that appears at the bottom where the keyboard should be. its just black and its definitely not in pen mode. When i usually start the phone up, it says "unfortunately, Snote has stopped working". and then when i attempt to open the app for Snote, it says there isn't enough space. When i go to enter my wifi password on the other hand, the keyboard appears. please help as soon as possible. thanks.
Note 3 here...
Sent from my Desire HD using xda premium
Granted you're in the wrong forum, but with all the messing around you've done, I'd do a factory reset if I were you.
Sent from my SM-N9005 using Tapatalk 4
done
RavenY2K3 said:
Granted you're in the wrong forum, but with all the messing around you've done, I'd do a factory reset if I were you.
Sent from my SM-N9005 using Tapatalk 4
Click to expand...
Click to collapse
yeah, ive reset, factory reset and practically every reset there is. it still hasnt fixed the problem.

Pin changed by itself?

Bought 2 S7 edge for myself and my wife. The first time we have the same phone, which should make my mis duties easier. We got the phones hours before a trip, so I didn't have much time to play beforehand. I set up my phone including fingerprints and when we arrived at our hotel, I noticed that the always on display no longer was nor did pull from right work anymore. and I'm sure other things broke too. Both features were turned on BUT when I attempted to do anything that required entering a pin? My pin no longer worked. The fingerprint reader still worked, so I was not locked out. I searched for an answer but gave up and reset the phone via recovery. I prodded my wife to add security to her phone and she and use the fingerprint reader and after a couple of hours? He pin no longer works either. The fingerprint still works but poorly and we can't change that anymore. Is there any way I can get back into the phone without a full reset?
Another disturbing thing? While running Waze a few hours ago, my phone spontaneously reboot. I'm digging the speed especially the camera and battery life vs my old G3, but If it reboots by itself one more time? it goes back!
And I just fixed it myself by happy accident. We decided to bite the bullet and do a factory reset via recovery BUT I goofed and went into bootloader instead (vol down instead of up). When the phone rebooted I tried the pin and it works once again. If it happens again, I'll try booting to recovery and then rebooting to system to see if it fixes the issue too. I've had a bunch of Android phones, a few of them Samsungs and this has never happened before.
I've had my phone for a couple of weeks, and the initial PIN I set up still works. Haven't had any problems like that. No spontaneous reboots, either.
meyerweb said:
I've had my phone for a couple of weeks, and the initial PIN I set up still works. Haven't had any problems like that. No spontaneous reboots, either.
Click to expand...
Click to collapse
So far, just the one reboot. I'm hopeful it's just a one-off thing. As for the pin thing? I've added a password just in case. It didn't turn out to be that much of a problem, but I hope leaving this here might help someone else who experiences the same event. Curious that it happened to 2 phones in the same family.
Have had my devices since March 11, PIN code has not changed by itself. Have had at least one UI reboot automatically, but I have a ton of apps so no good way to tell what caused it.
Sent from my SM-G935P using Tapatalk
Wish I would have read this first. I found my pin not working this morning. I thought I was going crazy. I use the same pin on multiple devices and keep them in sync, so I verified my mind was not toast by pinning into another device. I just completed a factory reset...
my Pin changed spontaneously
I've had my S7 for about 1 week and the pin changed on its own. I always use the same pin. I'm really frustrated and stuck in a 2 year contract with this thing. If I have to keep doing a hard reset every time this happens, I'll break the phone and get a new one under warranty.
As an update, after this happened to my wife's phone it happened to mine a couple of days later. After an apparent reboot over night (update?) my password was gone and I was unable to access the phone. Tried everything including contacting both Sprint, Samsung, tried bootloader and recovery, device manager, ect. No luck. Eventually had to reset. After reset, I changed to pattern (least favorite security option) and the issue hasn't reoccurred.(yet?) even with many reboots. I'm giving it another week and I will set up Samsung Pay and play 50 questions with my bank and cc cards.....again. I was in Home Depot with 500lbs of mulch on my cart when I realized I had no wallet. No problem, I can use Samsung Pay.....till I remember that the card info was wiped out with the last reset...DOH! Tech fail! I won't use a pin or password till I'm sure this bug has been squished.
From what I've gleaned, this is a bug specific to Sprint variants of the S7 and Sprint is aware of the problem.
jph8tr said:
As an update, after this happened to my wife's phone it happened to mine a couple of days later. After an apparent reboot over night (update?) my password was gone and I was unable to access the phone. Tried everything including contacting both Sprint, Samsung, tried bootloader and recovery, device manager, ect. No luck. Eventually had to reset. After reset, I changed to pattern (least favorite security option) and the issue hasn't reoccurred.(yet?) even with many reboots. I'm giving it another week and I will set up Samsung Pay and play 50 questions with my bank and cc cards.....again. I was in Home Depot with 500lbs of mulch on my cart when I realized I had no wallet. No problem, I can use Samsung Pay.....till I remember that the card info was wiped out with the last reset...DOH! Tech fail! I won't use a pin or password till I'm sure this bug has been squished.
From what I've gleaned, this is a bug specific to Sprint variants of the S7 and Sprint is aware of the problem.
Click to expand...
Click to collapse
Got bitten by this bug myself. Have had the S7 edge for a week and a half, fortunately still in the "playing" phase so forced to do a factory reset was not to bad...I too have switched to pattern and no issues either.
Yeah, it's the strangest thing. This happened to me as well only it was a password and not a pin. I honestly thought it was a mistake on my part. About a day after initially getting the device and setting up the fingerprint and password, my phone died ( I was using Gear VR and it didn't alert me that battery was even low), and when I rebooted it said something like " enter password for storage encryption" or something of the sort. I assumed it was my unlock password but it wasn't working....
So I looked all over the internet and all I could find were recommendations to try your normal unlock password. I tried and tried until I got the dreaded "you have 9 attempts remaining before factory reset" popped up. That's when I thought back to when I first set up the password and how I wasn't used to the edge of the screen yet. So I kept accidentally hitting keys on the edge while I was typing (because normally you can rest your hand on the edge, but on this if you do that you're pressing the edge of the screen). So I tried my exact password with one of the characters as a common "typo" that I kept making for that letter. And voila! It worked! Now the weirdness continues.
At this point I'm happy I figured it out but found it SO odd that I typed that password so many times and input a typo.... I must had used that password at least 15 times over that day....the odds of me doing a typo every time..slim. So the whole thing felt extremely sketch so I immediately went to change the password (and just turn off security in general, don't need it, just was playing around with fingerprint and needed password) after it booted up. And, of course, even with the typo the pass no longer worked. I tried it until the wait time between each try was an hour, heh. I tried all sorts of typo variations of the password, but to no avail. But, at least the phone was now ON. So I was able to backup my SMS, Apps, Settings, Themes, etc and prepare for the factory reset. What a wild ride.
I have no idea why it even happened in the first place. I never turned on any encryption and I never turned on "require password on boot up." Those settings were even toggled off when I checked while the phone was still on. (couldn't see all settings without password though).
Even weirder, I have no idea why the password with the typo even worked that one time to get it to boot. That same password never worked again.
IDK how widespread this is, but be CAUTIOUS and back up the things that you need to. Also, sign up for a Find My Mobile type service to unlock your phone and give you remote access should happen to you. Or just disable the security altogether until they announce a bug fix for this issue. I thought I was the only one with this issue and chalked it up to a weird freak occurrence. So thanks for the topic as I now know it wasn't just me.
Weird. Wonder what's triggering this. I've had my device since March 11 and haven't had it happen (yet). Hrmph.
Sent from my SM-G935P using Tapatalk
Update RE: my Sprint S7 with spontaneous pin change
Sprint S7 . I bought my phone 2 weeks ago, about 1 week in the PIN # (I had a 4 digit #) spontaneously changed. I could only get in with my finger print which only works 1/2 the time (don't both trying if your hands were just washed or out of the shower).
I decided to do a factory reset on Tuesday night and used a pattern tracing instead of a # pin. The phone worked fine for 2 days and then it happened again this morning. The pattern was spontaneously changed. I called Sprint, they told me they've heard nothing. I called Samsung same story there. I did try to power off the device (which I hadn't tried before) and turned the phone back on, it did recoganize the original password. So try shutting down and restarting...it might recognize it again. or try safe mode. I'm trying to trouble shoot this. I think the ADT app might be to blame?
This happened to me last week as well. A couple reboots cleared it up. Very odd though.
jph8tr said:
And I just fixed it myself by happy accident. We decided to bite the bullet and do a factory reset via recovery BUT I goofed and went into bootloader instead (vol down instead of up). When the phone rebooted I tried the pin and it works once again. If it happens again, I'll try booting to recovery and then rebooting to system to see if it fixes the issue too. I've had a bunch of Android phones, a few of them Samsungs and this has never happened before.
Click to expand...
Click to collapse
Saved my freaking life man! Same thing happened to my wife's phone. I went into Boot Mode (power down, the on power up hold power and volume down button), then selected start phone normally.
Her original PIN worked! She was freaking out!
Thank you!
Not sure if Boot Mode was needed or just a normal reboot... But it's fixed!
Same problem. Luckily I barely use this phone for anything other than calls. I did a hard reset immediately. You guys are not the only ones out there.
My Samsung S7 Edge just did the same thing this AM. PIN changed, no idea what it is. Fingerprint works. Will back it up and do the reboot first. TMobile so this issue is not Sprint specific.
This just happened to my wife's s7 (Verizon) if you reboot the phone for any reason the back up pin or pattern is required it which it was but doesn't work... And of course were not sure if she made a Samsung account cause if you have a Samsung account supposedly you can change the password from a browser through that site. With this and the screen randomly shutting off and not coming back to life til you run through the boot menu I'm not so sure I'll be getting another Samsung phone.
This glitch of auto PIN change occurred on my Verizon S7
:crying: To be clear, this occurs on other carriers as I am using Verizon. Issue: PIN is no longer recognized but fingerprint works only until the device is rebooted. If rebooted, fingerprint no longer works and all you can do is receive calls. Samsung advised me that Verizon has a way to reset password.
As I write, Verizon (a level 2 tier tech named William) was able to show me how to fix this by logging into my Google account, and enabling "lock and erase" and clicking on "lock" I was able to change my PIN and my phone works fine! Now I am updating the software as Samsung released a software update on September 1, 2016, that fixes the problem. A word to everyone: be sure your google account is active and includes your S7. Be sure to download the software update!!!!!!!!!!!!!!!
jph8tr said:
As an update, after this happened to my wife's phone it happened to mine a couple of days later. After an apparent reboot over night (update?) my password was gone and I was unable to access the phone. Tried everything including contacting both Sprint, Samsung, tried bootloader and recovery, device manager, ect. No luck. Eventually had to reset. After reset, I changed to pattern (least favorite security option) and the issue hasn't reoccurred.(yet?) even with many reboots. I'm giving it another week and I will set up Samsung Pay and play 50 questions with my bank and cc cards.....again. I was in Home Depot with 500lbs of mulch on my cart when I realized I had no wallet. No problem, I can use Samsung Pay.....till I remember that the card info was wiped out with the last reset...DOH! Tech fail! I won't use a pin or password till I'm sure this bug has been squished.
From what I've gleaned, this is a bug specific to Sprint variants of the S7 and Sprint is aware of the problem.
Click to expand...
Click to collapse
universityextension said:
:crying: To be clear, this occurs on other carriers as I am using Verizon. Issue: PIN is no longer recognized but fingerprint works only until the device is rebooted. If rebooted, fingerprint no longer works and all you can do is receive calls. Samsung advised me that Verizon has a way to reset password.
As I write, Verizon (a level 2 tier tech named William) was able to show me how to fix this by logging into my Google account, and enabling "lock and erase" and clicking on "lock" I was able to change my PIN and my phone works fine! Now I am updating the software as Samsung released a software update on September 1, 2016, that fixes the problem. A word to everyone: be sure your google account is active and includes your S7. Be sure to download the software update!!!!!!!!!!!!!!!
Click to expand...
Click to collapse
I tried the Google method but every time I try to change the pin it just tells me that Google verified that there is already a lock screen pin so the new pin/password won't be necessary.. l would love to find a fairly simple route as all the adb pin/password removal videos and such are a little different and well it's my wife's phone so it's a little more important to save her stuff then mine
Hi guys, today when i rebooted my Vernee Apollo Lite i got stucked when trying to access my phone supposely because i was putting a wrong pin when trying to access the android system. I'm pretty sure that i was putting the pin well but nothing works. I've even already done a hard reset to the phone but it stills ask me for a pin that i don't know which is. Can anyone please try to help?

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