Related
Okay, so I've had a few Heros and sent them all back apart from the one I have now. The main reason for returning 5 Heros so far, was the quality of the screen. Basically there was dust under the screen. I initially thought it was stuck pixels but I'm now certain it's dust.
Dust is visible during the boot animation. It looks like stuck pixels; really bright little points of light. The reason they're visible during the boot animation is because for some reason, the backlight is up full when the phone boots. This will highlight little specks of dust which may not necessarily be visible at other times.
Now, I've noticed another type of dust speck. This kind is visible when the phone is off, or in sleep mode. This type of dust speck is lit by ambient light, so it is visible only when the screen is off, or showing a black image etc, in bright daylight.
So logically, this would lead me to believe that there are at least 2 layers of screen into which dust can find its way and consequently show itself up differently; either highlighted by the screen backlight (like during the boot animation) or highlighted against the screen by ambient light.
When I got the Hero I'm currently using, I was glad to have finally received one with no screen dust. 2 days later, and I have 2 specks of dust, one of each type, both on the left hand side of the screen. This is B.S. because I'm obsessive about screen imperfections, and if dust is getting in now then what's it gonna look like in a month, or 10 months?
Why do HTC have such bad quality control? Or why have they made a screen that isn't sealed so any dust, lint or any other pocket sh*t combination thereof can get inside and irritate the hell out of me? This makes HTC look like amateurs. My SE P1 has sat in my pocket for 2 years and still has a visibly perfect screen.
I am now considering disassembling the handset to impliment my own cleaning and sealing of the internals. Does anyone know if there exists in circulation a technical manual for the Hero?
I had a feeling they weren't hot/dead pixels - 'cos they're only noticable to me when I adjust the viewing angle and blast my brightness up to full and on a black screen/image.
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
My Nokia E71 had the same problem. The screen (what you think is the screen) is a protective glass/plastic sheet and the dust can get behind it (between it and the lcd). I only got it sorted when the dust built up so bad and it took the repair shop about 15 minutes to fix.
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
Click to expand...
Click to collapse
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
Click to expand...
Click to collapse
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
tatwamasi said:
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
Click to expand...
Click to collapse
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
Click to expand...
Click to collapse
tatwamasi, I know you are right with some points about the hardware faults and all but i guess ( i wont say i think ...lol) that every new phone that comes out at one point has them.
Buying a product just after its release is a risk to take if you know what i mean but hey who cares as long as the warantee is there
anyway, i think the htc hero is a great phone. Its just that many of us had high expectations. too much maybe. Many of us complain of the lag and stuff... so far i havent used any smartphone without one. of course you might mention the "iphone" to me but let me just say that i prefer a laggy phone with the capability of running applications on the background than a smooth one without the multitask capab.
Like spacecat said, i am sure there'll be an update to fix these things.
Cheers!!!!!!!
Here here!
Awsome Handset! Awsome O/S!
Teething issues to be epected with all devices of this stature!
and if you implement the correct apps and methods your lag issues are solved! (e.g swapper + Taskill) Simpuls! Worked for me
I know as I, most of the guys here on XDA have been running winmo for donkeys and android is a breath of fresh air!
This is XDA-DEVEPLOPERS lets stop *****ing and do something productive.....
P.S.... come on, really Dust in the screen you evven admitted you cannot see it while in normal operation
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
Click to expand...
Click to collapse
In no way did I backtrack. I can't be bothered to argue with you though. Bye!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
Let me know of a product that doesn't live up to what was promised. Oh and please explain your meaning of 'promised'
Can I be the ref here and step in with some points that can't really be denied.
1. Dust under screen: Unacceptable. Heard of quality control? Shoddy screen manufacture is fine, even expected in a handset from Tesco that costs £10. Not in the £400 HTC Android flagship.
2. Screen gap. Also unacceptable. I don't even need to explain why.
3. Early adoption = expect problems. I disagree. This is true in practice but not in principle. I didn't pay £400 to be a beta tester. If you can't get the tolerances/design/software sorted out for the first batch then don't sell any until you do.
I'll be the first to say that the Hero is one of the best handsets out there if not THE best, but these little manufacturing issues are a huge fail.
I feel your pain.
Since over a month I want to buy the HTC Hero. At different shops I checked about 7 or 8 devices - all had at list a single dust spot under the screen.
Completely agree with you, that is unacceptable. It doesn't take much in the manufacturing process to secure a dust-free environment.
So, as long as HTC is not able to provide a dust-free screen, I won't buy a HTC device.
I'll have another look at a new shipment when my dealer calls me. That will be it.
Dust under the screen is very irritating especially in bright daylight.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
panmores said:
I feel your pain.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
Click to expand...
Click to collapse
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
deeren said:
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
Click to expand...
Click to collapse
For most peoples' cases, the dust was there before they received the phone - i.e. during the manufacturing process. For me, the dust is not such a big deal as it's not causing any problems with my day-to-day usage. Only when the dust starts to cause dead pixels, will I worry. But for now, I'm loving my Hero (even more so, now with Paul's latest 1.4.1 custom ROM) to bits!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
Click to expand...
Click to collapse
lmao, spoken like a true sadass.
Fact is when a phone comes out for the first month it isn't really what anyone expects, phones are always hyped up to be more than they are, or how would they sell? Happened with the Touch HD, Touch Pro, Touch Diamond, Touch Pro 2, heck, it was even with the iPhone for much much longer till Apple pulled their finger out.
The recent update from MoDaCo (1.4.1) has vastly improved things, and this isn't even the official update and its only the 1st update.
This phone lives up to my expectations because I was on earth, not somewhere out there drifting in space.
There are still issues with the phone, but like with all custom roms, they address the problems. Thanks Paul and all the developers / users out here who are feeding back problems to HTC and then fixing them for us great owners.
Oh, back on Topic. I had one spec which only showed on startup, but its gone now so I guess it was just dust. I wasn't bothered though, couldn't tell it was there in use.
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
I had initial issues LED failure, but it has since been repaired and the video playback is poor.
Otherwise im loving it , great form factor/design balance between screensize and phone size.
internet is superb on the browser and tethered to my laptop,
phone calls and messaging/emails work great and im lovin the apps and market place.
Love the customisable 7 screens no lag that i have noticed.
Best phone i have ever had YES perfect NO but what is..... if the update improves the video i dont know how i could fault it right now
tatwamasi said:
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
Click to expand...
Click to collapse
Hold my hands up on that one, I thought you were only talking about software issues, not hardware, so I apologise.
I completely understand where you are coming from regarding hardware, seems HTC have had issues on a couple of their latest phones, Diamond 2, Pro 2.
I had a Touch Pro 2 and after the 5th, I gave up and got a refund. The hinges were loose, faulty, slack. The screen had actual dead pixels. Keyboards faulty. Screen loose.
Other than moving back to my Touch HD which was perfect in every way (after having custom rom made, and it really needed Windows Mobile 7 to make it perfect), I thought the Hero was the next step.
Hardware wise, for me, it is. It is perfectly built, feels solid in my hand, screen nice and clear, reception perfect for me (same as all other HTC devices I've had and my iPhone 3g).
I know some people have had major issues with phones and the majority seem to be the people with Orange's Graphite branded phones, gaps in screens, poor reception etc and it must be certain production lines causing the issue.
Hopefully more roms coming out will make the software spot on, but as for hardware, they all need sending back as £400 is a lot for a phone, like I said about the Touch Pro 2, when your paying that much for a phone you expect it to be perfect (hardware).
Aside from the hardware, there is so much achieved in this latest update from MoDaCo (1.5) and more and more software on the Market everyday, software will be 110% in the near future.
Hope your hardware issues get sorted, send it back!!
As you may have read before, I was really complaining because of the poor voicecall quality, screen alignment with the plastic cover and many other flaws. I have replaced my device twice and got each time a different problem. I decided not to give up...
Today, I got my 4th HD2 and the earpiece problem is GONE!!
The first thing I did was to have a look at the screen. It is perfectly flush/aligned with the cover. It used to be either deeper somewhere at the corners or higher.
The problem with the light sensor doesn't exist anymore and after more than 12 hours of extensive testing, I can say I don't have any problem with machine anymore. Finally a flawless HD2.
One thing I've noticed ( because I'm used to register all my devices the 1st day I buy it ) that the serial number is almost the same as the 1st device having too many problems, the difference is like 372 only and the 4th HD2 is even older than all the previous handsets ( Manufacture date: 2nd of Nov. 2009 )
I believe that this is not a problem with some specific affected batches. IMHO, it is random...
Hope that helped
I didn't follow your previous thread. Do you have a summary on the problems you encountered and may I ask how you proceeded with your reclamation? Was it directly with HTC or through your vendor?
I also notice that my screen isn't perfectly aligned with the cover, it's a bit of gap to the top right, whereas on the top left i don't feel any gap. This doesn't kill me but if there are handsets that are perfectly made, I want one when I'm paying this much money. I also encounter sparkling sounds when talking, specially when using the speaker.
umiss said:
I didn't follow your previous thread. Do you have a summary on the problems you encountered and may I ask how you proceeded with your reclamation? Was it directly with HTC or through your vendor?
I also notice that my screen isn't perfectly aligned with the cover, it's a bit of gap to the top right, whereas on the top left i don't feel any gap. This doesn't kill me but if there are handsets that are perfectly made, I want one when I'm paying this much money. I also encounter sparkling sounds when talking, specially when using the speaker.
Click to expand...
Click to collapse
Actually I was forced to sell the devices because they refused to consider the problems as well known... I lost around 100 Euros but got a good device after all... you know we all like perfectionism
Some of the problems like I mentioned :
-The screen not correctly aligned with the plastic cover
-Crackling and noisy earpiece when making voicecalls
-Very loose hardware keys and buttons. They are not rock solid now but way better
-Light sensor behavior was somehow weird. Doesn't always work, dont ask me why
- Screen jitters like the ones posted on youtube.
you can also have a look here : http://forum.xda-developers.com/showthread.php?t=590425
Cheers
Xeon said:
The first thing I did was to have a look at the screen. It is perfectly flush/aligned with the cover. It used to be either deeper somewhere at the corners or higher.
Click to expand...
Click to collapse
Yes, so as to be perfectly aligned after applying the screen protector. I installed mine two days ago and now the screen is perfectly aligned.
thehawkCB said:
Yes, so as to be perfectly aligned after applying the screen protector. I installed mine two days ago and now the screen is perfectly aligned.
Click to expand...
Click to collapse
It's a glass screen, no protector is required. Most HD2 screens are flush with the rubber/plastic sides - there isn't a recess, I would say the ones that aren't flush are manufacturing defects.
I've had 2 HD2s so far and both have the earpiece issue. The 2nd had what felt like poor fitting keys initially, but over the week I've had the phone they've bedded in nicely and now have perfect feel.
I'm just going to put up with the earpiece quality for now, it's not perfect but I'm sure future ROMs will reduce the volume which should be a good start.
Ah Im glad you finally got one that works for you
Hope you enjoy it
Im loving mine Im not as much as a noob as I was when I first posted a month or so ago, where I got flamed
I think I only have the two following problems:
-The screen not correctly aligned with the plastic cover
-Crackling and noisy earpiece when making voicecalls
The buttons are a bit loose but I didn't even notice that before someone else told me about it.
But I totally agree with you, I'm also a perfectionist, but I doubt I'll make any effort beyond contacting the support and see what happens. Specially the bad sound quality.
Oh well, I'm glad you finally found a nice piece. Take care of it now, don't drop it or scratch it
Ah you managed getting another one
Good luck with it! Treat it carefully
Xeon said:
( Manufacture date: 2nd of Nov. 2009 )
Click to expand...
Click to collapse
How did you get the information about the manufacture date of your device?
It would be really interessting for me to, when my device was builded.
Thank you in advance!
Xeon,
You seem to have gone through quite a few devices so, if you don't mind me asking, does your device have a rattle in the head of the device. I have got replies from quite a few people saying it is normal, but a few also don't have it. It's really starting to annoy me, I thought I'd live with it, but not sure I can now. Shaking the device hardly makes a sound, however, tapping it lightly near the camera gives me a big rattle.
Thanks in advance
My phone has a rattle toward the head area, and upon close examination, it appears to come from the camera at the top ofthe phone.
Since our phone doesn't havevs fixed focus lens, I'm assuming the rattle noise isthe autofocus mechanism.Therefore the noise is perfectly normal in my opinion.
Actually i think you are a bit too paranoic. That's fine, was same with me when I bought it and I think with everyone else. This feeling comes away after 1-2 months of actually using the phone rather than staring at it as at faberge egg from 2cm away everyday to find a scratch or a piece of dustd
p.s. - hardware keys are made that way for a reason and every hd2 has them the same way
NO actually mine doesnt ratltle but I discovered I got a faulty screen with the 4th device... shaking screen/cardio/untyped keys... the screen starts acting weird sometimes. IMO the last device is the worst as the noise problem during phone conversation wasn't solved and the distortion is so much annoying....
**** HTC, I am sorry to say it but nothing more to be expected from a device Made in Taiwan...
That's my last device, mark my words.
Xeon said:
**** HTC, I am sorry to say it but nothing more to be expected from a device Made in Taiwan...
Click to expand...
Click to collapse
You know where the iPhone is made, do you? And besides the iPhone, pretty much every electronic device you're using...
[sarcastic] You're really lucky man! [/sarcastic]
My first HTC HD2 got broken and I've changed it, bought another HTC HD2.
Noticed that its build quality is really excellent compared to my old HD2 (that was one of the first produced), I've only had some weird problems with the touchscreen like yours, but I've solved it pressing it in the four HD2 angles: now the screen is more IN the device housing in the top right angle, but all of my digitizer problems are now solved.
Now my HTC HD2 is perfect.
Try with that.
Ouh, and remember that the noise in conversation can be a ROM problem!
Mine had too, but updating to the newer TMOUS radios I don't have it anymore!
Just software/network problems
And.. don't be paranoic, the PERFECT thing doesn't exist (talking of the rattle..)!
freyberry said:
You know where the iPhone is made, do you? And besides the iPhone, pretty much every electronic device you're using...
Click to expand...
Click to collapse
OK Apple is robbing people and HTC is following.. thank you.
And no.. Nokia is made in Finland and some other European countries including Germany. You can guess that by looking at the serial number that's why you get what you pay for...
Sony low end laptops are made in china but high end ones are made in Japan like the S/Z/T series... You see, you pay for a top notch device that much of money expecting it to be almost fault free. With HTC you never know, it's all about luck.
It makes me laugh reading how many people here got a faulty handset. When someone states a problem experienced with his heaset, the first answer is " seems you got a faulty device"
For god's sake a fault should not affect more than 0.5% of the devices.. but with HTC, it's like a feature; each client gets a different problem with the hardware. I can't tolerate the polls results.. Like the one with Weird touch screen behavior and issues. More than 55% have a buggy screen.. I know that it's not a case study nor a realistic accurate interpretation but it gives you a clear idea about what's going on.
I swear on my mother's life that this device( including all the previous 3 ) has the worst call quality a handset could produce. Believe me everytime I make/get a call I start blaspheming. I burned more than 1000$ on this device but thanks I took the lesson.
I still have my HD which is almost flawless compared to this product but slow as hell.
Don't mention iphone and apple things as I'm not apple fan-boy
Well, reasoning is obviously no strength of yours. Sad.
Xeon said:
I can't tolerate the polls results.. Like the one with Weird touch screen behavior and issues. More than 55% have a buggy screen.. I know that it's not a case study nor a realistic accurate interpretation but it gives you a clear idea about what's going on.
Click to expand...
Click to collapse
55% of people looking for answers to a buggy screen have a buggy screen, , , hold the press!
I'd wager most people in a petrol station have a low fuel problem. hehe
samsamuel said:
55% of people looking for answers to a buggy screen have a buggy screen, , , hold the press!
I'd wager most people in a petrol station have a low fuel problem. hehe
Click to expand...
Click to collapse
This is not a repair center thus not a fuel station, its a poll where anybody looking for applications/tweaks/discussion participates so your " joke" is irrelevant
Polls here show the vast majority of Notes are not faulty, so the faults reported here from the minority are probably typical for any leading edge smart phone. No device is guaranteed 100% fault free which is why manufacturers provide a warranty.
You're right! Many people come to XDA to seek help, some to vent their frustrations. But most of us are happy users. If only each happy user were to start a thread about how great their phone is!
Not a good idea at all; I'm just kidding!
Blessed Christmas to all.
Gaugerer said:
Polls here show the vast majority of Notes are not faulty, so the faults reported here from the minority are probably typical for any leading edge smart phone. No device is guaranteed 100% fault free which is why manufacturers provide a warranty.
Click to expand...
Click to collapse
All peoples do have a different views about what are acceptable and not. Some do accept the minor flaws and others dont.
One thing for sure, are all Notes owners do have these screen/video issues that already mentioned in the threads, some more/others less visible and some just accept it, others dont.
Can be many reasons, why peoples see them not a issue and maybe think future updates might fix it. Or just dont watch video alot on the phone, others features they like on the Note and makes them to keep it, or for whatever reasons.
The Note might is not faulty, but really do have issues and up to everyone to decide.
Its different between, faulty and issues.
I only count no more then 7 people with issues on the front page. Banding is a known thing on amoled screens and we all know that's a software issue.
I've tried all the steps and have seen no issues. I find the witch hunt funny. There's nothing to accept, when my phone doesn't show vertical lines nor dark spots.
If you have to crawl to a dark spot, triple check the brightness level, and use a app that shows complete white/gray screen to find a dead pixel or lines then I think the issue is bigger than the phone.
Now if its something you can see with normal everyday use, then that's a different story.
dt33 said:
All peoples do have a different views about what are acceptable and not. Some do accept the minor flaws and others dont.
One thing for sure, are all Notes owners do have these screen/video issues that already mentioned in the threads, some more/others less visible and some just accept it, others dont.
Can be many reasons, why peoples see them not a issue and maybe think future updates might fix it. Or just dont watch video alot on the phone, others features they like on the Note and makes them to keep it, or for whatever reasons.
The Note might is not faulty, but really do have issues and up to everyone to decide.
Its different between, faulty and issues.
Click to expand...
Click to collapse
GALAXY NOTE
dt33 said:
All peoples do have a different views about what are acceptable and not. Some do accept the minor flaws and others dont.
One thing for sure, are all Notes owners do have these screen/video issues that already mentioned in the threads, some more/others less visible and some just accept it, others dont.
Can be many reasons, why peoples see them not a issue and maybe think future updates might fix it. Or just dont watch video alot on the phone, others features they like on the Note and makes them to keep it, or for whatever reasons.
The Note might is not faulty, but really do have issues and up to everyone to decide.
Its different between, faulty and issues.
Click to expand...
Click to collapse
You cannot say for sure what all Note owners have experienced on their phones. However, it is very clear from the polls here that the vast majority of owners do not find the phone faulty. It is not up to the minority to try and convince the majority that they are wrong, but to convince the person they bought it from that it is faulty if they want action taken.
intruda119 said:
If you have to crawl to a dark spot, triple check the brightness level, and use a app that shows complete white/gray screen to find a dead pixel or lines then I think the issue is bigger than the phone.
Click to expand...
Click to collapse
"There are people who have issues with their purchase that I do not have and I cannot comprehend that. They must be losers!"
walropodes said:
"There are people who have issues with their purchase that I do not have and I cannot comprehend that. They must be losers!"
Click to expand...
Click to collapse
There is the point of a the human brain it thinks what do i need what do i have is it suited for me is a noticable problem and how much will it be fixed with a software upgrade can i wait till then.
My phone has black lines vertical horizontal on gray with low brightness. I see them when i test it with a gray background i am not runing with a gray wallpaper arround. Problem with crap designed apks or whatever is it that cant handle the 24bit from the display aka xda and skype application launch wallpaper with blue brown stripes not be fluid on transition. It may be a phone software problem not apps. Another problem it has black squares on dark video scenes. It brings me in memory my pc from 1999 or so and first stages of windows 2k a mix of unstable 1998windows and windows NT which was the most gosu windows they had it was something like linux/unix. And last but not least S Pen problem on photo editor on portait mode it cant draw on the edge of the same side that has bin configuired the spen. Ohh forgot the pink dot on macro pictures with camera on white page with low light.
I see three solutions
1. Avoid the contions which replicate the problems and be happy with the most imba gosu wtf lovely smartphone outthere till they fix them and you can do all things without thinking about those issues.
2. Wait till they fix the problems and buy the phone. But i would say buy it now and wait for a fix you will not be dissapointed. BUT DONT BUY IT VIA ONLINE A SHOP NEAR YOU IS BETTER MAY BE A BIT MORE MONEY BUT THE SERVICE IS A MUST FOR ME. from net go buy **** items max 100 bucks not more so you dont cry your money. My oppinion about online shoping. I want to buy a ue40d8090 on shop 1499€ on net 1297€, but if i have a problem the 200€ isnt worth it the calls and stress and the days to send wait for it back.
3. Go buy a other flawless phone like iphone 4s plx if you cant live with those problems.
Hope it will help ya deside what is better for you.
Sent from my GT-N7000 using XDA App
People have been having screen issues far beyond little blemishes. Since this phone costs ~$800 it is understandable why they're irked
Gaugerer said:
Polls here show the vast majority of Notes are not faulty, so the faults reported here from the minority are probably typical for any leading edge smart phone. No device is guaranteed 100% fault free which is why manufacturers provide a warranty.
Click to expand...
Click to collapse
I'm not sure what' your point is here. Yes, most first gen devices have some bugs to be worked out and the Note has some of those. I will say that it is the only phone I have ever had to return because of such a serious flaw but that can happen and I will still be using a Note because it's such an overall great device. Forums, whether tech or not, will always bring out the questions, concerns and minority problem finders but at $700+, people are going to want a device that performs.
Tapatalk is good
xplan9 said:
I'm not sure what' your point is here. Yes, most first gen devices have some bugs to be worked out and the Note has some of those. I will say that it is the only phone I have ever had to return because of such a serious flaw but that can happen and I will still be using a Note because it's such an overall great device. Forums, whether tech or not, will always bring out the questions, concerns and minority problem finders but at $700+, people are going to want a device that performs.
Tapatalk is good
Click to expand...
Click to collapse
I would have thought my title for this thread makes my point very clearly. Polls here show the vast majority of owners do not find that their phone is faulty when using it, me included. So the minority who fear all Notes might be faulty can feel re-assured and make a claim under the warranty.
Braxos said:
3. Go buy a other flawless phone like iphone 4s plx if you cant live with those problems.
Hope it will help ya deside what is better for you.
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
I had broken iphone after broken iphone, then I got sick of having to send it back again and again for faulty batteries, broken screens, burnt out displays and messed up home buttons. Yes, 4 iphones in 1 year. That's the MOST i've ever had to exchange a phone. I on the other have had this SGS2 for 8 months, and still working. I have had blackberries last longer. My 9700 lasted a LONG time, it was a great device. I will NEVER buy another iPhone again just due to their quality control. I love their CS. I got a new phone every time, but still, I shouldn't need to go a full month without a phone over the course of a year just because their QC is lame. Regardless, I know the majority of people love their iphones because it's simple and people want simplicity, Give me options over simplicity any day
But I get your point. Still, the Note is a FANTASTERASTIC device
Gaugerer said:
I would have thought my title for this thread makes my point very clearly. Polls here show the vast majority of owners do not find that their phone is faulty when using it, me included. So the minority who fear all Notes might be faulty can feel re-assured and make a claim under the warranty.
Click to expand...
Click to collapse
I guess that would be the point of the poll in the first place.
Sent from my GT-N7000 using Tapatalk
My Note works flawlessly.
intruda119 said:
I only count no more then 7 people with issues on the front page. Banding is a known thing on amoled screens and we all know that's a software issue.
I've tried all the steps and have seen no issues. I find the witch hunt funny. There's nothing to accept, when my phone doesn't show vertical lines nor dark spots.
If you have to crawl to a dark spot, triple check the brightness level, and use a app that shows complete white/gray screen to find a dead pixel or lines then I think the issue is bigger than the phone.
Now if its something you can see with normal everyday use, then that's a different story.
Click to expand...
Click to collapse
Agreed.
Aside from a small number of definite manufacturing faults, there are large numbers of complaints triggered by ignorance and disinformation on review sites and such.
I count complaints about banding, pentile screen artifacts, battery drain, IS/IS NOT Gorilla glass as witch hunt bs.
As I said in a similar thread, people tend to come to forums with problems looking for solutions. Citing unknown 'polls' for information isn't very productive either. This thread is closed.
A lot of people are complaining about the gaps and build quality of the one.
Any idea if HTC has acknowledged this and doing something about it as in a recall or releasing another batch ?
I am waiting to order mine but not with all these issues. I'd rather wait abit if they gonna sort it out.
I think if you go into the threads regarding build issues, you're going to read a lot of posts about them. Those threads make it seem like a problem, but that group of people is a minority. Also, some of these "build issues" people have are things that others wouldn't consider a problem. For example, some people would not even know their phone wasn't "perfect" had they not read those threads and begun actively searching for the tiniest of gap or misalignment. There won't be a recall because the majority of customers either don't have these problems, or don't look at their phone under a microscope to look for gaps. If people analyzed other phones as closely, they'd find imperfections as well.
True, some of the phones build quality is off, but you have very goods odds of not getting one.
Unless it's a major defect or it's falling apart
Shut up
Put a case on it
Move on with your life
Sent from my HTC One using Tapatalk 2
superchilpil said:
Unless it's a major defect or it's falling apart
Shut up
Put a case on it
Move on with your life
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
seriously... so sick of mobile hypochondriacs...
superchilpil said:
Unless it's a major defect or it's falling apart
Shut up
Put a case on it
Move on with your life
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
+OVER 9000!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :good:
Hmmm... Picked mine up today
(because RadioShack is the devil)
It's flawless!
Sent from my HTCONE using XDA Premium HD app
what build quality? mine developer edition is perfectly built! love that aluminum body, love that boom sound, love that 468 ppi screen, love zoe
You could always have the store open it for you before you buy it. But overall it isn't as bad as it seems. People next XDA are just overly picky, they rather stare at a phone for flaws then actually just use their phones.
Sent from my HTC One using xda app-developers app
I got mine yesterday, while I am very picky about my phone's, I really don't want to return it.
First, I took it out of the box at home. I saw the legendary "gap" at the top especially, which could get worse in the future, let in dust or wven worse. Then I saw that both corners at the bottom of the phone aren't made well, since the aluminium plate that covers the botom speaker kind of goes over the polycarbonate sides. Put it in my pocket, those 2 sharp edges get stuck somewhere, I pull out my One and tada: I might pull of the aluminium plate of the bottom speaker.
Then again, I started using the phone for an hour and I fell in love (no joke). The thing that blew me away the moest were those speakers... OMG they are fantastic. I haven't been so impressed about a mobile phone in years. The screen was fantastic also (no dead pixels afaik). All in all I love it so much, I wish I could just keep it. But since everything is still pack nicely in the box (charger, earbuds, everything) I will just put the One back init's protective plastic (which is very easy btw, nice) and go back to the store.
Why not try to get a solid build? In the end, they promised zero gap.. Right? But really, I think it's a pretty "real" problem. Even my girlfriend (which also loves the device) said I should go back and doesn't understand why they released these device.. Since you're paying a lot for these products, you'd expect a better made product.
Note: most people wouldn't notice these problems. I'm sure 90%+ of the people I would have showed my One too, would not have seen it. So if you don't mind these kind of small things, don't be afraid!
ataft said:
I think if you go into the threads regarding build issues, you're going to read a lot of posts about them. Those threads make it seem like a problem, but that group of people is a minority. Also, some of these "build issues" people have are things that others wouldn't consider a problem. For example, some people would not even know their phone wasn't "perfect" had they not read those threads and begun actively searching for the tiniest of gap or misalignment. There won't be a recall because the majority of customers either don't have these problems, or don't look at their phone under a microscope to look for gaps. If people analyzed other phones as closely, they'd find imperfections as well.
True, some of the phones build quality is off, but you have very goods odds of not getting one.
Click to expand...
Click to collapse
Agree! If I did know the gap problem before, I cannot notice my One has a small gap.
This thread should be closed. It's pointless.
My HTC One was perfect.
Got mine at the weekend and have to say it looks like I have very minor gaps around the edge although not sure they're gaps could just be misaligned edges, but the phone is amazing and if it was a Samsung no one would care it was made like a kinder egg or mcdonalds happy meal toy.
HTC One is a beautiful device which is absolutely the best device on the market, and i've tried them all.
Helps that it's insured so I can always replace it if any faults occur, but I doubt they will.
Mine was perfect, can't find a single flaw... aesthetically at least.
the_chang said:
A lot of people are complaining about the gaps and build quality of the one.
Any idea if HTC has acknowledged this and doing something about it as in a recall or releasing another batch ?
I am waiting to order mine but not with all these issues. I'd rather wait abit if they gonna sort it out.
Click to expand...
Click to collapse
I've looked at the One at three different retailers now, and they all had issues with the cases. The first was coming apart all over, the second had the top front aluminum speaker plate coming off on the top and bottom left side of the plate. The third was starting to separate at the top as well.
Three out of three -- cases coming apart.
This thread is not pointless. This thread is exposing an issue that the die-hard fans who just spent a lot of money don't want to be true.
HTC better be reading these forums and fixing their problems FAST!
Well lets see some photos of this build quality issue. That way others will know what to look for.
Every make or model will have a certain percentage of faults from the iPhone , to Samsung Galaxy and Nokia etc...
Late but still relevant somewhat
So I bought an Htc One M7 back in May 2014 and build quality was superb. I would like to think that HTC has fixed the issues of old M7 models. Two months ago after dropping my phone accidentally for the 5th time there is a gap on the top where the display meets the plastic. This is 100% due to the drop of the phone. Long story short HTC has listened and fixed the gap issue yay!
Never. HTC is the worst company ever created. The only phone htey created that was "ok" was the M9. The rest are a piece of ****. Go buy an iPhone 6s, way better.
Sinistersky said:
Never. HTC is the worst company ever created. The only phone htey created that was "ok" was the M9. The rest are a piece of ****.
Click to expand...
Click to collapse
Thats right HTC is a s****y company and never did anything good except the m9 .....
Won the Best Mobile of 2010 with the HTC Hero
Made the first ever Nexus device in 2010
Won the Manufacturer of the Year in 2011
3rd most highly valued smartphone-maker in the world - 2011
Won the Best Mobile at MWC in 2013 - HTC One M7
Won the Best phone of 2014 - HTC One M8
And they have made the first android phone ever - HTC Dream
.... what a sh***y brand....:laugh:
alray said:
Thats right HTC is a s****y company and never did anything good except the m9 .....
Won the Best Mobile of 2010 with the HTC Hero
Made the first ever Nexus device in 2010
Won the Manufacturer of the Year in 2011
3rd most highly valued smartphone-maker in the world - 2011
Won the Best Mobile at MWC in 2013 - HTC One M7
Won the Best phone of 2014 - HTC One M8
And they have made the first android phone ever - HTC Dream
.... what a sh***y brand....:laugh:
Click to expand...
Click to collapse
You throw a banquet in a hotel and get a nice award afterwards. User experience is where it counts. The iPhone didnt get as many rewards, and oh wow, the usage time with 4g is now 9 hours, and standby with that is 35 h. Maybe it's not 235 hours like most HTC can do, but why the **** would I need to have the phone in standby for 235 hours. On the other hand, my M7 lasts for about, 4 hours usage time with WiFi. So yes, in my expirience, the iPhone is so much more faster, snappier and has more usage than my piece of **** M7. :good:
Sinistersky said:
You throw a banquet in a hotel and get a nice award afterwards.
Click to expand...
Click to collapse
Thats right MWC and GMA is only a banquet in a hotel.... :laugh:
User experience is where it counts
Click to expand...
Click to collapse
.
Guess what are the criteria?
Our judges will assess and select handsets, devices and tablets based on the following criteria:
Physical design innovation and form factor
Device performance such as HTTP throughout, WEB Browser elapsed time, RX sensitivity, relative call set up and success rate
Multi Band support
Genuine Innovation deployed e.g. in UI, form factor, technology, features
Product usefulness in terms of functionality and features
Simplicity of use – such as an intuitive user interface
Wide range of applications and features supported
Unique attributes
Price point versus Value for money
Market success
User experience (battery life, talk time, call quality, personalisation)
http://www.globalmobileawards.com/c...es/5a-b-c-d-best-mobile-handsets-and-devices/
The iPhone didnt get as many rewards
Click to expand...
Click to collapse
Actually, Apple dit get awarded many times in the GMA for example Best Mobile in 2011 with the Iphone4 and best Tablet in 2012 and 2014.... but I guess that doesn't count since this is only a random banquet in a hotel
So yes, in my expirience, the iPhone is so much more faster, snappier and has more usage than my piece of **** M7. :good:
Click to expand...
Click to collapse
I'm not here to judge your experience or to debate if the Iphone is better than any other phone (Hence why I didn't quoted the Iphone part of your first post), its your choice to prefer one over the other and thats fine, I don't care. Iv replied to your post because of the "HTC never did anything good" part and wanted to share with you some good things they have made over the years, unfortunately, looks like this was only wasted time.
Peace
This is absolutely ridiculous! I have replaced the Xperia Z5 four times now the 5th unit I have finally has no issues. I ordered it directly from Sony (luckily not from Amazon as they probably would just kept “repairing” the same unit by resetting it to factory settings and each time it would take me weeks to get my phone back…) That's what it took to finally get the phone without any problems...
The first phone did not have any build quality issues and had absolutely no gaps between the screen and the frame. For a flagship phone, not being able to store my “pocket fluff” between the screen and the frame is absolutely unacceptable so I asked for a replacement.
Second unit did not randomly restart even once! I tried everything and it just would not restart at all. I really wanted to see the LED light blinking red at least once but apparently Sony decided that random restarts are not what the customer wants! Again I asked for a replacement.
Third phone's both speakers were equally loud. I was expecting that the bottom speaker will be noticeably quieter. My left ear is not as good as it used to be (courtesy of Vietcong) so was hoping the sound will be nicely balanced. Unfortunately this was a problem for me because you cannot adjust the L/R speaker balance in YouTube app so every time I watched videos the sound was much quieter on the left side of the phone. It was very annoying so again I asked for the phone to be replaced.
At this point you probably wonder why I didn’t give up and go for a different brand. Well, I just really like the Omni balance design and you can easily call me a Sony fanboy as almost all of my electronics are Sony. It did however make me consider switching camps but ultimately I decided to give them another chance.
Fourth phone I really hoped will have all these amazing features people here are talking about. And it did!! Unfortunately the heating element did not work properly and I was able to record the 1080p 60fps and 4K videos for longer than 3 minutes in room temperature (UK room temperature not Bangkok room temperature). I even managed to record 4K video for 15 minutes once! Who on earth would need such long videos! On top of that I was really hoping to use it as a hand warmer in the winter but since the heating element did not work properly I was unable to. In addition, when playing demanding games the phone would not shut itself off after 5+ minutes and because of that I almost got addicted to Candy Crush Saga. I thought that I’m now so close to getting a perfect unit I have to try for the last time…
And it finally happened!!!! The fifth phone I got is perfect and it finally has all these amazing features mentioned in this forum! It has a nice gaps to store my pocket fluff, the speakers are amazingly unbalanced, it does randomly restarts itself to make my life more unpredictable and it warms up nicely when making videos or playing games to the point when it shuts itself off.
And now the cherry on the cake…are you ready for it????!!!
All previous four phones were missing Sony’s amazing built in filter giving this cool effect of blurring the left side of the photos!!! Yes!!! You read it right!!! I finally have the Z5 that does have a proper “left-hand-side-photo-blur” (“LHSPB”) effect built in!!!! Now I can finally uninstall Instagram as this is the only filter I will ever use!!
Anyway, apologies for the long post but I just wanted to share my happiness and thank Sony for amazing customer service and all the fun I had replacing all these phones
P.S. Here’s the link to the photos I took to prove that I have the phone with the LHSPB filter that’s working properly!!
goo.gl/WGbQjS
Seems like you are plagued by bad luck bre.
Happy for you for finding a suitable and perfect device which meet all commercial announcement.
From my side I did not succeed yet to have a phone with all elements working as they should be.
I currently am waiting for a 12th replacement... I am staying with this brand as a lot of people are satified with (and also becuse I am coming from the perfect XZ).
Nevertheless, Sonny has to take care about their manufacturing quality issue as from my point of view it is becoming unacceptable...
I will post later on if the 14th device is the good one...
Finger crossed...
For the story, I have encountered :
- Left hand blur issue (x3)
- Screen Issue (white spot on different areas) (x2)
- Camera Button issue (focussing but not shooting)
- Unglued back glass
- Bad speaker (x2)
- Jack hole not working
- Heating issue while recording
- Soft brick or HW brick after MM Update
@chrisftlse, that's a real dedication to sticking with Sony I'd probably do the same and people like us are probably part of the problem. If people just stopped buying Sony phones after experiencing problems they would have to do something in the end.
I also experienced smaller issues which I didn't mention earlier:
1. Rattling vibration module;
2. Uneven and sticking out sim card flap;
3. Bluetooth skipping after MM update (surprisingly the phone I have now seems to be OK);
4. Shutter button not working properly; and
5. Camera focus problems (in 2 out of 5 units I had);
I hope this time you'll finally get the proper phone that's in usable condition. Fingers crossed!
Sent from Tapatalk
Thanks for your encouragements,
I will keep you posted as soon as I receive my New Device
@ OP.. lol. Really enjoyed reading your post. Hillarious (excellent sense of humour) as it is but I do feel for you as I've myself been that route! Anyway, good luck and enjoy your phone with "LHSPB filter".. lol!
Sensination said:
@chrisftlse, that's a real dedication to sticking with Sony I'd probably do the same and people like us are probably part of the problem. If people just stopped buying Sony phones after experiencing problems they would have to do something in the end.
I also experienced smaller issues which I didn't mention earlier:
1. Rattling vibration module;
2. Uneven and sticking out sim card flap;
3. Bluetooth skipping after MM update (surprisingly the phone I have now seems to be OK);
4. Shutter button not working properly; and
5. Camera focus problems (in 2 out of 5 units I had);
I hope this time you'll finally get the proper phone that's in usable condition. Fingers crossed!
Sent from Tapatalk
Click to expand...
Click to collapse
What's the revision number of your last z5, on the box. Thanks
Sent from my E6653 using Tapatalk
Sensination said:
...
All previous four phones were missing Sony’s amazing built in filter giving this cool effect of blurring the left side of the photos!!! Yes!!! You read it right!!! I finally have the Z5 that does have a proper “left-hand-side-photo-blur” (“LHSPB”) effect built in!!!! Now I can finally uninstall Instagram as this is the only filter I will ever use!!
Anyway, apologies for the long post but I just wanted to share my happiness and thank Sony for amazing customer service and all the fun I had replacing all these phones
P.S. Here’s the link to the photos I took to prove that I have the phone with the LHSPB filter that’s working properly!!
goo.gl/WGbQjS
Click to expand...
Click to collapse
Could you post a picture taken with the new device, the one that has no blur?
---------- Post added at 07:57 PM ---------- Previous post was at 07:56 PM ----------
[/COLOR]
chrisftlse said:
Happy for you for finding a suitable and perfect device which meet all commercial announcement.
From my side I did not succeed yet to have a phone with all elements working as they should be.
I currently am waiting for a 12th replacement... I am staying with this brand as a lot of people are satified with (and also becuse I am coming from the perfect XZ).
Nevertheless, Sonny has to take care about their manufacturing quality issue as from my point of view it is becoming unacceptable...
I will post later on if the 14th device is the good one...
Finger crossed...
For the story, I have encountered :
- Left hand blur issue (x3)
- Screen Issue (white spot on different areas) (x2)
- Camera Button issue (focussing but not shooting)
- Unglued back glass
- Bad speaker (x2)
- Jack hole not working
- Heating issue while recording
- Soft brick or HW brick after MM Update
Click to expand...
Click to collapse
Nobody can be crazy enough to go through 14 replacement units.
I don't believe you
millicent said:
What's the revision number of your last z5, on the box. Thanks
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Rev 3
Sent from Tapatalk
frankm87 said:
Could you post a picture taken with the new device, the one that has no blur?
---------- Post added at 07:57 PM ---------- Previous post was at 07:56 PM ----------
[/COLOR]
Nobody can be crazy enough to go through 14 replacement units.
I don't believe you
Click to expand...
Click to collapse
I've added a link to the photos at the bottom of my post. If I post it here it will be down scaled.
Sent from Tapatalk
Sensination said:
I've added a link to the photos at the bottom of my post. If I post it here it will be down scaled.
Click to expand...
Click to collapse
This is the bit that I do not understand: are these photos blur-free, or do they exhibit blur?
I can't understand with your first post if these are indeed supposed to be blur free or not.
Nobody can be crazy enough to go through 14 replacement units.
I don't believe you [/QUOTE]
------------------------
Yes I can understand your point of view but I currently am engaged with a provider contract (Orange to name it) and unfortunately they are refusing to either propose me another brand/model either to cancel the contract so I have escalated this to their complaint manager.
BTW, as this XZ5 did not work for me, I do not pay any monthly fee since November last year... small compensation
I am waiting their call and perhaps switch to the XZ5 Premium instead of the normal one as I do not want either to go to another and available brand from their catalog (iPhone, Samsung, Huawei) may be I will decide to switch to the HTC 10 but I really prefer the Sony one
I don't think there is. Previous phones I had were severely affected but unfortunately I don't have any photos. Maybe XDA-Developers community could judge?
Also you can find a long thread here that has many examples of photos blur.
goo.gl/40Q9Mw
Sent from Tapatalk
Sensination said:
I don't think there is. Previous phones I had were severely affected but unfortunately I don't have any photos. Maybe XDA-Developers community could judge?
Also you can find a long thread here that has many examples of photos blur.
goo.gl/40Q9Mw
Sent from Tapatalk
Click to expand...
Click to collapse
Following the link provided in your first post goo.gl/WGbQjS, look at the trees in the top-right areas. And your device probably has slight right hand side blur, I would say.
ALL Z5 devices will exhibit blur. I've been through all the messages in this forum and in the Sony Mobile forum, and there always is blur in the corners. Most people agree here, right? But I go further: there is always a side which is a tiny little bit blurrier than the other. In all cases. The lens is never 100% well centered.
But where you're right is that, in some cases, the blur is just too pronounced. In this case, you see it clearly, and the only solution is to exchange the device.
I don't believe many devices are really bad, and I also don't believe the Revision number makes a difference. I have a Rev 1 device bought last month, and I only have slight blurring on the right side, that, I take, is a side effect of the wide angle lens, more than a manufacturing defect from Sony.
On this forum and on Sony Mobile, you will find here and there a few pictures with blur-prone lighting conditions in the corners which nevertheless are 100% blur free : these are FAKES. The reason is extremely simple: even on the left corners of my pictures, that is, my clear, non-blurry side, there is a tiny bit of blur, that I can see and measure. Meaning all corners are affected to some extent. Meaning it is not possible to get a blur-free picture (corner blur). It's that simple.
chrisftlse said:
Yes I can understand your point of view but I currently am engaged with a provider contract (Orange to name it) and unfortunately they are refusing to either propose me another brand/model either to cancel the contract so I have escalated this to their complaint manager.
BTW, as this XZ5 did not work for me, I do not pay any monthly fee since November last year... small compensation
I am waiting their call and perhaps switch to the XZ5 Premium instead of the normal one as I do not want either to go to another and available brand from their catalog (iPhone, Samsung, Huawei) may be I will decide to switch to the HTC 10 but I really prefer the Sony one
Click to expand...
Click to collapse
I don't believe it is possible to have 14 faulty devices in a row - this is what I meant. In probabilistic law, the chances are incredibly low. Go play and play the lottery, I would say
Well, the Xperia X will be available very shortly. It would be silly to switch to another brand if you like Sony.
It seems the X won't have a very compact version like the Z5 have. Makes me comfortable with my choice of the Z5C. And BTW the Z5P seems affected just as much as the Z5 and Z5C.
@frankm87, I think you're missing a point here a little bit. Nobody is really complaining about the blur and darkness in the corners as this is a normal effect caused by light in the lens called "vignetting" and every camera in the world suffers from it to some extent. The LHSPB problem with Z5 is a completely different thing and shows as a very distinctive and pronounced blur only on the left hand side of the photo which looks a little bit like smudged picture when you move your camera. you can also spot a very pronounced border where the blur ends in most cases and when you turn the phone upside down, the blur will be on the right side. In addition, every camera will have a bit softer focus on the side of the photo but this is different then the smudgy blur in Z5. In my opinion the camera I got does not suffer from the LHSPB issue and all softer focus is either vignetting or normal softer focus in the far edges.
@chrisftlse, One guy in UK had the same issue and actually threatened Sony with lawsuit and Sony agreed to buy him out from his contract and offered compensation. His problem was similar as he kept getting faulty Z5's and network operator refused to exchanged it to a different model as he signed contract for Z5. At least they offer you different models.
Sensination said:
@frankm87, I think you're missing a point here a little bit. Nobody is really complaining about the blur and darkness in the corners as this is a normal effect caused by light in the lens called "vignetting" and every camera in the world suffers from it to some extent. The LHSPB problem with Z5 is a completely different thing and shows as a very distinctive and pronounced blur only on the left hand side of the photo which looks a little bit like smudged picture when you move your camera. you can also spot a very pronounced border where the blur ends in most cases and when you turn the phone upside down, the blur will be on the right side. In addition, every camera will have a bit softer focus on the side of the photo but this is different then the smudgy blur in Z5. In my opinion the camera I got does not suffer from the LHSPB issue and all softer focus is either vignetting or normal softer focus in the far edges.
@chrisftlse, One guy in UK had the same issue and actually threatened Sony with lawsuit and Sony agreed to buy him out from his contract and offered compensation. His problem was similar as he kept getting faulty Z5's and network operator refused to exchanged it to a different model as he signed contract for Z5. At least they offer you different models.
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Are you talking about CerberusSco? He did keep the phone, and offered it to his son. Proof Sony's phones aren't THAT bad, huh
As for the left hand blur issue, I don't think it is as binary as you say. And none of the pictures I have seen on the forums with the blur issue have a pronounced border where the blur ends.
frankm87 said:
Are you talking about CerberusSco? He did keep the phone, and offered it to his son. Proof Sony's phones aren't THAT bad, huh
As for the left hand blur issue, I don't think it is as binary as you say. And none of the pictures I have seen on the forums with the blur issue have a pronounced border where the blur ends.
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Yeah, that's the guy I was talking about Never said they're bad, it's just that Sony's quality check process is lacking and they're not exactly the best in terms of customer service I love my Xperia Z5 and I also had Z2 which was a great phone but with its own unique problems. All in all, Sony does make great phones
Yeah, I agree it's not so black and white with the LHSPB. Maybe I wasn't explaining properly but the border is not like sharp line, more like an area where you can start seeing that the blur gets much smaller.
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frankm87 said:
I don't believe it is possible to have 14 faulty devices in a row - this is what I meant. In probabilistic law, the chances are incredibly low. Go play and play the lottery, I would say
Well, the Xperia X will be available very shortly. It would be silly to switch to another brand if you like Sony.
It seems the X won't have a very compact version like the Z5 have. Makes me comfortable with my choice of the Z5C. And BTW the Z5P seems affected just as much as the Z5 and Z5C.
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Sounds to me like the store/vendor is providing him with returned phones hopping one of them will stick. 14 faulty ones in a row just is impossible if you buy in a regular store. That or there is something fishy going on with the storytelling here. You know unicorns and magic wands. But I believe he is being played out by the store. Would be interesting to know the serial and revision number from all of the 14 phones.
EQ2000 said:
Sounds to me like the store/vendor is providing him with returned phones hopping one of them will stick. 14 faulty ones in a row just is impossible if you buy in a regular store. That or there is something fishy going on with the storytelling here. You know unicorns and magic wands. But I believe he is being played out by the store. Would be interesting to know the serial and revision number from all of the 14 phones.
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Hi XZ5 lovers,
Just to update my situation, my carrier finally came back to me with a proposal:
1- Change again the defective XZ5 with a brand new one (new box)
2- Change to any other model
I have selected the 2 option and now running the HTC 10
I am very sad cause I liked this phone so much (despite all encountered issues) but I have decided to turn the Sony's page for now on...
But I did not tell my last word I am purchasing a brand new XZ5 for my wife
chrisftlse said:
Hi XZ5 lovers,
Just to update my situation, my carrier finally came back to me with a proposal:
1- Change again the defective XZ5 with a brand new one (new box)
2- Change to any other model
I have selected the 2 option and now running the HTC 10
I am very sad cause I liked this phone so much (despite all encountered issues) but I have decided to turn the Sony's page for now on...
But I did not tell my last word I am purchasing a brand new XZ5 for my wife
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Click to collapse
So.. You bought a used one and/or had your Z5 exchanged for used ones by the store instead of brand new ones? That explains why you got so many faulty ones one after another. You where getting returned faulty phones as exchange units. So in short this has nothing to do with Sony and all to do with the store playing faul game with you.