Database Users

Dead Pixels

Anyone else have dead pixels on their Aria? I have about 5, should I go through the return process with Amazon, or contact HTC?

If you're still within the first 30 days contact amazon. It's easier to just get an exchange from them. If not then rma it with HTC.
Sent from my Behold II using XDA App

I called them today and without question they shipped me a replacement for tomorrow. Took me maybe 5 minutes total, I was very surprised at the great customer service considering it took me 2 weeks to get my phone originally.

I've got 7. I'm debating on returning it or not. I dont notice them unless I really look for them.
Sent from my HTC Liberty using XDA App

What would a dead pixel look like? Probably a silly question but I've never had problems with my displays.
Sent from my HTC Aria using XDA App

thinkhope said:
What would a dead pixel look like? Probably a silly question but I've never had problems with my displays.
Sent from my HTC Aria using XDA App
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If you display an all black image on the phone, you'll see spots that aren't black. Those are dead pixels, they never change color. Usually if you have a couple, they tend to spread, or at least that has been my experience when the phone is brand new.

bfinch said:
I've got 7. I'm debating on returning it or not. I dont notice them unless I really look for them.
Sent from my HTC Liberty using XDA App
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bogatyr said:
Anyone else have dead pixels on their Aria? I have about 5, should I go through the return process with Amazon, or contact HTC?
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Gheez, 5 and 7 pixels. That is a lot for a tiny screen!

Screen issue

Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium

Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium

chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
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Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.

chuckenfoot said:
Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium
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Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?

SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
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I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
Sent from my Galaxy Nexus using xda premium

But seriously... Does anyone know who to contact about this?
Sent from my Galaxy Nexus using xda premium

You have to contact Asus directly if not purchased from the Google Play Store.
Sent from my Nexus 7 using xda premium

LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email

(Q) Nexus 7 broken screen. Warranty!

Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7

Bump
Sent from my Nexus 7

First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.

Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7

I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
Sent from my Nexus 7 using xda premium

Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
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generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.

Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7

Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
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Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
Sent from my Nexus 7 using Tapatalk 2

Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
Sent from my Nexus 7 using Tapatalk 2

I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app

I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app

What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app
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I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
Sent from my Nexus 7 using xda app-developers app

Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app
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was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:

chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
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This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium

borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
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sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault

Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
Sent from my Nexus 4 using xda premium

Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
Sent from my Nexus 4 using xda premium

How the hell do you crack the screen pressing the power button!?

Exactly. But it happened.
Sent from my Nexus 4 using xda premium

Buying a N4 from craigslist

I think I found an old guy who does not want his N4. Can I pull my att sim card from straight talk and put it in the n4?
What other things should I look for before I make the purchase from someone who has had experience with this device? I am coming from the note 1.
Thank you for any help!
Sent from my SAMSUNG-SGH-I717 using xda premium

You may need to create the APN, but the phone is Sim unlocked.
Look for scratches, cracks, touchscreen unresponsiveness, earpiece crackle (some is OK. Just make sure it isn't unbearable), dead pixels and yellow spots on the screen.

estallings15 said:
You may need to create the APN, but the phone is Sim unlocked.
Look for scratches, cracks, touchscreen unresponsiveness, earpiece crackle (some is OK. Just make sure it isn't unbearable), dead pixels and yellow spots on the screen.
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Click to collapse
Cosmetic stuff yea but dead pixel I wouldn't of thought off. Are there any common problems with this device?
APN is good I would of forgot that. I carry my settings for that all the time cause I am constantly flashing stuff. Thanks for your response.
Sent from my SAMSUNG-SGH-I717 using xda premium

Kinz1980 said:
I think I found an old guy who does not want his N4. Can I pull my att sim card from straight talk and put it in the n4?
What other things should I look for before I make the purchase from someone who has had experience with this device? I am coming from the note 1.
Thank you for any help!
Sent from my SAMSUNG-SGH-I717 using xda premium
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Click to collapse
Just curious what you consider an "old guy"?

Kinz1980 said:
Cosmetic stuff yea but dead pixel I wouldn't of thought off. Are there any common problems with this device?
APN is good I would of forgot that. I carry my settings for that all the time cause I am constantly flashing stuff. Thanks for your response.
Sent from my SAMSUNG-SGH-I717 using xda premium
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Common problems are light bleed, speaker crackle, dead pixels, banding on the display, and yellow spots under the screen. Did I miss anything anyone?

grubbster said:
Just curious what you consider an "old guy"?
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Lol I was not trying to offend anyone.
I was stereotyping him because he said his wife had to order the phone online for him and that kind of phone wasn't for him. I am guessing it might of been his first smart phone. He is selling a 16 gig for 300 bucks and he used it one day.
He wanted the money to get a iphone:banghead:
I need a new phone cause I think my note 1 has about had it. So it could potentially could be a good timing thing.
Sent from my SAMSUNG-SGH-I717 using xda premium

estallings15 said:
Common problems are light bleed, speaker crackle, dead pixels, banding on the display, and yellow spots under the screen. Did I miss anything anyone?
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Click to collapse
Could you explain the light bleed a bit more?
Sent from my SAMSUNG-SGH-I717 using xda premium

Kinz1980 said:
Could you explain the light bleed a bit more?
Sent from my SAMSUNG-SGH-I717 using xda premium
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It's an unevenness in the way the backlight lights up the screen. You'll see brighter spots around the edges. Some say it's the type of screen. It's not something I've ever looked for or noticed. It doesn't bother a lot of people, but perfectionists let it get to them.

make sure its not blacklisted..yes google can and had blocked the n4..
Sent from my Nexus 4 using xda app-developers app

pak-stars said:
make sure its not blacklisted..yes google can and had blocked the n4..
Sent from my Nexus 4 using xda app-developers app
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Wow didn't know that. How do check something like that?
Sent from my SAMSUNG-SGH-I717 using xda premium

Kinz1980 said:
Wow didn't know that. How do check something like that?
Sent from my SAMSUNG-SGH-I717 using xda premium
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For an extra $50 bucks and shipping you can get a brand new one and not risk buying one with an issue.

xda6969 said:
For an extra $50 bucks and shipping you can get a brand new one and not risk buying one with an issue.
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50 bucks plus shipping is a lot of money to me.
Sent from my SAMSUNG-SGH-I717 using xda premium

When you get to him. Ask him if you can call Google and get the warranty transferred over to you. At the same time ask google if it has been blacklisted. If he does not agree, don't buy it.

[Q] RMA for the nexus 4

Is RMA like swapping out a faulty device for a new one through Google? How does it work? If my screen just one day doesn't turn on after having the phone for 6 months will they replace it for free? Do they send you a new device then you send your faulty one back? Or vice versa?
Sent from my Nexus 4 using xda app-developers app

Use the search bar.
Sent from my Nexus 4 using Tapatalk 2

I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app

OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty

N10AP said:
OK. In the UK, you ring Google Play, they send you an email with an RMA attachment and create a special order for you in your google wallet. You then order your new device and they take an authorisation on your card (they dont actually take the money, just "allocate" it to them, should you not return your faulty device), then they send you a new device and you send your old faulty one back to them within 21 days using their free TNT service that comes in the bag with your new replacement device.
So...
1) Ring google, they give you RMA attachment to print out
2) Order your device through the special order they have set up for you
3) Ensure you have a card with money on it so they can allocate it as security
4) When new device arrives, you have 21 days to return the old one to them (with the RMA you printed off in step 1) or they will take the allocated money off your card.
Hope it helps
Matty
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I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app

hegemytouch said:
I wish I can hit the thanks button 100 times. I appreciate the detailed answer you provided. You answered my question on the money. Thanks again.
Sent from my Nexus 4 using xda app-developers app
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No problem mate
EDIT: I should add that they will allocate the full cost of the handset until they receive the old one back. Then they will release that "hold" on that amount within 14 days (In reality they have released the hold on all three of my RMA devices before they even received the device back)
If you have got a cracked back for example, they will still exchange it, but they will bill you the cost of the smashed glass back.
Little chips and scratches they are not bothered about as the phones go to be refurbed, so as long as the back and front are "unsmashed" you will get all your money no sweat.

hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
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This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.

I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
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myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
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Doubt it.
Sent from my Nexus 4 using Tapatalk 2
---------- Post added at 11:01 AM ---------- Previous post was at 10:59 AM ----------
RussianCode said:
This helped me out as well. I completely agree with you about the help part. No one ever tries to help anyone anymore.
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There are a lot of elitists here but way more helpful folks. Luck of the draw really.
Sent from my Nexus 4 using Tapatalk 2

myturbo1 said:
I have a weird question . Can I get say a white nexus 4 as a replacement for my black nexus ?
Left side of my screen has a pretty dark area
Sent from my Nexus 4 using xda premium
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I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow

Vanhoud said:
I just called google up yesterday to replace my black nexus 4 i got on launch day, and they are sending me a white 16GB with free bumper as a replacement. Should be here tomorrow
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You just called them for a "replacement'? I mean without the phone having any problem/issue?
hegemytouch said:
I hate this forum no one answers your questions any more... I did search I couldn't find anything that answers my question... If you don't have an answer please don't post in my thread. Thank you and I'm not trying to be an a hole but I'm starting to get sick of this forum... I haven't gotten answer in like my last 5 threads its becoming disgusting. When I first signed up I got nothing but intelligent and great answers now it's a joke.
Sent from my Nexus 4 using xda app-developers app
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+100

filthykid said:
You just called them for a "replacement'? I mean without the phone having any problem/issue?
+100
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No, my USB port was acting faulty on the one I have now.

^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!

filthykid said:
^ Fair enough.. I am shocked to see they are replacing the device even after 6 months of ownership to the customer. Seems like that 15 day return policy turned into 1 year return policy after their disastrous launch!
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The 15 day policy is for a refund. Then a 1yr replacement policy.
Sent from my Nexus 4 using xda premium

Yeah 1 year Warranty is standard on almost every electronic device
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Vanhoud said:
Yeah 1 year Warranty is standard on almost every electronic device
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But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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aanonymoushuman said:
But usually the faulty device is replaced with a refurbished one while Google sends brand new ones
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True I thought I was going to get a refurb but I guess not, I'm not complaining lol
Sent from my Nexus 4 using Tapatalk 4 Beta

I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
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aanonymoushuman said:
I need an RMA, my battery dies at 70% and the back isn't flat. I've heard that the battery
Might have expanded and became bad. But I'm out of town for the next two weeks with my faulty nexus 4://
Sent from my Nexus 4 using xda app-developers app
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Call them up for a replacement, they are really good

Help with rma
i have a set i need to rma casue of sound issues and the button
but i dont live in the states, google says needs soemone in the states i need to send to this phoen and they will do the return to the persona dn then i can get it..