(Q) Nexus 4 can't play YouTube videos? - Nexus 4 Q&A, Help & Troubleshooting

Edit: Turning off HD makes the videos worm, but my wifi is definitely capable of streaming 720/1080p. Could it possibly be due to the fact that videos aren't in 720? Hmm..
So when using the YouTube app videos don't load. The 'Play' icon shows up, but pressing it makes the video buffer, then it shows again. Playing YouTube on my other phones works fine, so it isn't a server issue. What's up?
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I've seen mention of this with the N4 and certain carriers (on data). Is this on data only, or wifi as well?

CMNein said:
I've seen mention of this with the N4 and certain carriers (on data). Is this on data only, or wifi as well?
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Click to collapse
Data is fine, it's my wifi that's the problem.
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I get the same problem. I have WiFi on and I try watching YouTube videos and that **** always stops to load. I don't ever remember it being this bad. I has to stop to load like 3 or 4 times in every video. I always end up turning off HD which helps but dam man. I want that HD
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I have had this for ages now - All youtube videos buffer every 4 seconds or so. The temporary fix is:
1) Force stop youtube
2) Clear data and clear cache
3) Press and hold power button for 10 seconds
4) Turn phone on, reset time/date (step 3 resets date/time)
Youtube then works for a couple of days.....
I have also tried turning off 'optimize wifi for battery life' and removing youtube updates. Neither seem to affect the problem.

Uninstall YouTube and then re-install. Ta daaaaaa.

Oh my!! Thanks guys! Finally HD. I did both of your steps and it now works in HD without constant buffering. However, I had been wondering if it was a problem with general WiFi speeds. As sometimes doing aspeedtest I would get 3mbps when I have a 12 Mbps connection.
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rogerski1 said:
Oh my!! Thanks guys! Finally HD. I did both of your steps and it now works in HD without constant buffering. However, I had been wondering if it was a problem with general WiFi speeds. As sometimes doing aspeedtest I would get 3mbps when I have a 12 Mbps connection.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Glad it helped.
But - it would be nice to get rid of this bug once and for all ? Are google even aware of it ? Is there a publicly available bug tracker or something we can all see ?

http://code.google.com/p/android/issues/detail?id=40306
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Related

Netflix issues

My primary issue is it constantly buffering over 4g but streaming just fine over 3g. Seems like it would be the other way around but I have noticed in the past that the phone itself can slow down when 4g is active.
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OGPI said:
My primary issue is it constantly buffering over 4g but streaming just fine over 3g. Seems like it would be the other way around but I have noticed in the past that the phone itself can slow down when 4g is active.
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Click to collapse
the problem im having is when i load the app up and i sign in. The app itself just closes i dont get a FC or anything it just takes me back to the home screen
I have u updated the app and I thought that had something to do with the build prop I beleave and all I get is 3g and have no problem streaming netflix
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Netflix playback problems.

Hello all,
I have been having an issue with video playback. YouTube is decent most of the times, but I just tried using Netflix and every 5 or so seconds the audio will skip and the video will freeze, then catch back up. Really annoying and makes for a poor experience. Is this an issue on JB or something that I can easily fix?
Sent from my Nexus 7 using xda premium
chrisjm00 said:
Hello all,
I have been having an issue with video playback. YouTube is decent most of the times, but I just tried using Netflix and every 5 or so seconds the audio will skip and the video will freeze, then catch back up. Really annoying and makes for a poor experience. Is this an issue on JB or something that I can easily fix?
Sent from my Nexus 7 using xda premium
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Click to collapse
I've probably watched at least 20 hours of Netflix content on my N7 so far and I have not seen so much as a single hiccup.
I don't know if your issue could be bandwidth related. I have about 12.5Mbps down at home, and have also streamed via WiFi hotspot on my Verizon S3 using LTE.
Sent from my Nexus 7 using xda app-developers app
Definitely not a bandwidth issue. I have 30 down FiOS. Maybe I'll try reinstalling or try a different ROM. Could be related to the kernel I have as well.
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I restored to a previous stock backup and still showing the same problems. This is annoying.
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Very strange. My N7 is 100% stock ... not even unlocked or rooted.
The Netflix app is reported as version 1.8.1 build 573.
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Mine is back to the stock ROM and it is still acting up. Not really sure whats going on. I have rebooted, uninstalled and reinstalled and doesn't change it.
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chrisjm00 said:
Mine is back to the stock ROM and it is still acting up. Not really sure whats going on. I have rebooted, uninstalled and reinstalled and doesn't change it.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Maybe a hardware defect. Is your stock ROM a clean install?
Stock ROM was a nandroid backup. I don't know if it is a hardware defect. I refuse to exchange this over something like choppy Netflix playback. Simply for the reason that my tablet is extremely solid otherwise.
Sent from my Nexus 7 using xda premium
Apparently it was simply my Netflix settings were too high. I changed it online from best quality to better quality and it immediately fixed my issues. No more stuttering. I still find it hard to believe though that with a 30 meg down connection it has trouble streaming HD video.
Sent from my Nexus 7 using xda premium
I have the choppy playback problem too. I was getting this on my Kindle Fire with ICS and doing a factory reset and reinstall (still within ICS) fixed it. I tried the same on the N7 here with no luck.
I would do the quality thing, but it seems sad I would have to degrade the playback quality on all Netflix capable devices (the iPad 2, the 47" TV, etc) just to make it work and that still wouldn't explain why the Kindle Fire running the same version, with "slower" hardware would play just dandy.
I've tried both the Amazon version (Version 1.8.1) and the Play version (Version 1.8.1. Build 573) without any difference...they might be the same version, but when I went from Play to Amazon it wanted to "upgrade" me, so I uninstalled and did the Amazon one just to test.
Pretty sure it's not bandwidth either as I have 25mb down, 5mb up.
Personally, since everything else works awesome on my N7 and I have it completely set up the way I want now (rooted, all apps installed, etc) I think I'll pass on doing any other weird stuff to get Netflix working. Hopefully they will update it and fix it (yeah...kinda blaming Netflix for this)!

Anyone else experiencing slow download speeds?

So me and both of my friend had trouble loading a YouTube video, it was so slow and kept pausing. We both have the Nexus 4 and were on wifi by the way. So we tried using another friends S III and it loaded the video fine. When I ran a side by side speed test he got a 19 mbs download and I could only pull 2. Is this happening to anyone else?
Edit: we were on the same wifi
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Did you try turning off Wi-Fi optimization in settings?
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outz said:
Did you try turning off Wi-Fi optimization in settings?
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No I kept it on but earlier in the day I was getting perfectly good speeds. Like sometimes my speed is fine and then sometimes it's slow.
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Ngo93 said:
So me and both of my friend had trouble loading a YouTube video, it was so slow and kept pausing. We both have the Nexus 4 and were on wifi by the way. So we tried using another friends S III and it loaded the video fine. When I ran a side by side speed test he got a 19 mbs download and I could only pull 2. Is this happening to anyone else?
Sent from my Nexus 4 using xda app-developers app
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Me too I just switched from vzw iPhone 5 and I have T-Mobile now.... I cant even download my apps from the market and I have to get hot spot from my girls i5
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It obviously shouldn't be that way. Since this is wifi, try a mix of different networks. Lord knows, this wouldn't be the first phone with wifi issues with certain network security types right out of the gate (or wifi problems in general).
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Ajfink said:
It obviously shouldn't be that way. Since this is wifi, try a mix of different networks. Lord knows, this wouldn't be the first phone with wifi issues with certain network security types right out of the gate (or wifi problems in general).
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Yeah I switched to another network and it went fast again. Was just wondering if anyone knew the cause of the sudden slowdowns though.
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On T Mo, I have had it flip from H+ to 3G but all in all in my speed test without changing anything APN wise I consistently get around 16mbps down. You tube and such flies (HQ) and even on wifi on Xfinitys basic package on a G band router I have no issues at all with wifi and YouTube in HD. Sorry, I'm no help but I haven't had an issue.
Oh my bad, I forgot to mentioned that we were on the same WiFi.
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Yeah I have that problem on my WiFi as wells slow speeds. Have to switch to hspa to download apps, rediculous
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I've also had this on WIFI, thought it was my router, may have to play with router settings a bit to see what's happening.
Its only really noticeable when I try to play a youtube video, although had it other times too.
Also switching to mobile data for youtube as its faster!
phil001 said:
I've also had this on WIFI, thought it was my router, may have to play with router settings a bit to see what's happening.
Its only really noticeable when I try to play a youtube video, although had it other times too.
Update!!! I figured it out its googles servers they are overloaded this is what makes me think that. Play store loads slow as well as YouTube! Not our phones!
Also switching to mobile data for youtube as its faster!
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Click to collapse
I think something is wrong with our WiFi radios. Might need an update. Its happening to a lot of us.
Sent from my Nexus 4 using Tapatalk 2
I'm seeing this issue as well and it's occurring on 2 completely different wireless networks: at home and in the office. I've tried tweaking wifi settings on both my Nexus 4 and on my router at home but nothing has fixed the slow wifi speeds. And none of my other Android devices are experiencing this issue (Nexus 7, Galaxy Nexus, Motorola Xoom).
I called Google Play support just now and they didn't have any info to offer on whether or not this is a known issue, they just asked if I'd tried restarting my phone and/or done a factory reset. After I verified that I'd already done both things and neither action resolved the issue they said I could exchange the phone, so that's what I decided to do.
If this problem is indeed being caused by faulty hardware in the phone, hopefully the replacement phone will be in a better state and work properly. <crosses fingers>
It's the router that needs to be updated, not the phones. Obviously if you're is broken though that is irrelevant.
Can't say why that is, but I read a thread awhile back detailing it, I will try and locate it.
http://forum.xda-developers.com/showpost.php?p=34260682&postcount=25
Seemonsters said:
It's the router that needs to be updated, not the phones. Obviously if you're is broken though that is irrelevant.
Can't say why that is, but I read a thread awhile back detailing it, I will try and locate it.
http://forum.xda-developers.com/showpost.php?p=34260682&postcount=25
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That makes no sense seeing as everything else works fine on my Wi-Fi
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i did the same thing. as it was mentioned, turned on and off "data" " data roaming" and "2g" after that Kaboom! went from 3-7mpbs to 12-15mpbs
remydlc said:
i did the same thing. as it was mentioned, turned on and off "data" " data roaming" and "2g" after that Kaboom! went from 3-7mpbs to 12-15mpbs
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Click to collapse
So you just unchecked and checked?
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remydlc said:
i did the same thing. as it was mentioned, turned on and off "data" " data roaming" and "2g" after that Kaboom! went from 3-7mpbs to 12-15mpbs
Click to expand...
Click to collapse
horr1blek1tten said:
So you just unchecked and checked?
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
I think remydlc is referring to download speed over a cellular data connection, and not WiFi (which is what this thread's topic is really about). At least that's the way I read it...
Is this related... I have noticed compared to my old S2 and iPad my nexus has fewer bars and the signal can drop if held in the left hand. The connection speed can be much less too.
Not good.
could it possibly be trying multiple networks? I have a dual band 5 and 2.4 but they have different ssids - my initial set up was to the 5 ghz but when the google restore happened it populated my 2.4 ssid and pw. I found I had to "forget" all my configured access points and just set up my 5 ghz one and everything was smoking
glenroebuck said:
could it possibly be trying multiple networks? I have a dual band 5 and 2.4 but they have different ssids - my initial set up was to the 5 ghz but when the google restore happened it populated my 2.4 ssid and pw. I found I had to "forget" all my configured access points and just set up my 5 ghz one and everything was smoking
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Click to collapse
I don't think this is causing the issue (at least for my phone). I've had the slow WiFi speeds on 2 completely different networks, with one being the campus network of the university I work at. Also, I've tried using my Nexus 4 on 2 different routers at home, one of which can do both 2.4/5.0 ghz and when I tried manually setting the phone to just use either the 2.4 ghz or the 5.0 ghz network it made no difference; the phone's WiFi speed was still very slow.
I'm feeling pretty convinced at this point that it's something faulty with the phone. I pretty much tore down and rebuilt my home network yesterday and tried all different types of settings to test the result on my Nexus 4 and nothing made the WiFi speed any better on the phone.

Wifi issues

Hi, since getting my n4 I'm having issues with watching youtube videos over WiFi. I have to turn the HQ option off and even then its painfully slow and buffers repeatedly. I have a decent broadband connection and didn't have this issue with my nexus S. Its the same when i try my work wifi too.
Has anyone else experienced this or have any ideas or tips?
Thanks
It happens on my phone and my tablet. It could be the freaking YouTube app.
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Adamwhitewater said:
Hi, since getting my n4 I'm having issues with watching youtube videos over WiFi. I have to turn the HQ option off and even then its painfully slow and buffers repeatedly. I have a decent broadband connection and didn't have this issue with my nexus S. Its the same when i try my work wifi too.
Has anyone else experienced this or have any ideas or tips?
Thanks
Click to expand...
Click to collapse
Yeah it happens here also on anything connected to our wifi, even though its a great, fast connection. It's youtube simply sucking in general I think..
Thanks, it hadn't occurred to me it could be the app but you're right i think. Vimeo is fine.
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Mc4-T-mobile

Does anyone get lag while playing Modern Combat 4 "Online" using T-Mobile data ?
I just switched from at&t so just wondering if it is a T-Mobile issue.
Before anyone wants to be the cool guy. No you do not have to use Wi-Fi to play . just turn on Wi-Fi But do not connect to a Wi-Fi network.
Then you can play anywhere you are, without Wi-Fi.
Also if you don't know, but have Mc4 & T-Mobile. Could you please try and lmk ?
Thanks!
Sent from my Nexus 4 using xda premium
myturbo1 said:
Does anyone get lag while playing Modern Combat 4 "Online" using T-Mobile data ?
I just switched from at&t so just wondering if it is a T-Mobile issue.
Before anyone wants to be the cool guy. No you do not have to use Wi-Fi to play . just turn on Wi-Fi But do not connect to a Wi-Fi network.
Then you can play anywhere you are, without Wi-Fi.
Also if you don't know, but have Mc4 & T-Mobile. Could you please try and lmk ?
Thanks!
Sent from my Nexus 4 using xda premium
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Click to collapse
Not really. Depends on my connecting type and how much of it I'm getting. I play battle bears and mc4 online on my data connection all the time .
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Well I avg 60ping ,8mb dwn , 1.5 up. At my house
Well Idk it's getting annoying. I even deleted app/cache/data . then reinstalled it. Still the same
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myturbo1 said:
Well I avg 60ping ,8mb dwn , 1.5 up. At my house
Well Idk it's getting annoying. I even deleted app/cache/data . then reinstalled it. Still the same
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
is your phone rooted, or with a custom recovery? if so, enable lte, youll be better off that way(if tmobile lte is in your area).
Nope all stock. Sometimes I get 14mb down , but even then I get this lagg/delay
Like when a new game starts . I don't spawn until the clock is at 9:54 left . and I shoot at someone & I die. Etc huge delay!
Now I keep getting disconnected . I'm going to guess it has to be T-Mobile issue.
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What are your speeds when it isn't lagging ?
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