Database Users

A mysterious screen problem.

Hello,
a few times I had a problem with the screen of my nexus and the so after 1 time display off and on it was always gone after.
This time I didn't turn off ​​the display and it took longer until it was gone. I had this when he Nexus was in stock condition, rooted and unrooted. Does anybody have an idea what it is?
Device data: hw rev. 11 - 212K, purchased in Germany
Problem: see video + Foto
Cheers
P.S.: It is my first post so if i did anything wrong please excuse!
Foto: click here (sorry for the quality, it was early in the morning ^^)
Video:

If it was happening right when you got the device, then you couldn't have dine anything wrong. It kind if looks like A LOT of water got under the screen. Ad you said, your only options seems to be to RMA it.
Sent from my Nexus 4 using xda premium

This phenomenon appeared a week or two after the device was in use. No water, no crashes, no dust, or sth. else. I already mailed google for replacement.

Looks like water under the screen, there may be a way you can sort it. Suck on the headphone jack (genuinely), this worked on an old iPod touch of my girlfriends when she got droplets under the screen. Might be a bit too much in your case though.

I doubt that the source of the problem is water. As I said, the phone is in a perfect condition(no water contact) depending on being used by myself. Even the guy from the google support couldn't say anything about it Anyway thank you for your reply.

Touchscreen dead strip!

I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app

You can try to replace the screen yourself or tell LG/Google to send a replacement via RMA. They have parts floating around Ebay

How risky/costly is it to replace it myself? And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app

And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app

dwong93 said:
How risky/costly is it to replace it myself?
Click to expand...
Click to collapse
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Click to expand...
Click to collapse
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
dwong93 said:
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.

This problem should be covered under warranty. If you honestly haven't done anything to cause this damage. (I'm also clueless as to what a user could do themselves to make just one section of the digitizer stop working)
Then lasting 5 months or less would not be considered reasonable and you should be entitled to a replacement.
Remember it is down to the retailer to prove that you caused any damage.
And if you honestly did nothing and it just crapped out on you then you should have nothing to fear in sending it back for a warranty replacement
Sent from my Nexus 4 using xda app-developers app

That happen to my iphone when it got water damage. But if you did not do anything wrong, it should be covered by warranty.

Ditto
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working 
 @dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks

jeetash said:
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
Click to expand...
Click to collapse
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.

dwong93 said:
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
Click to expand...
Click to collapse
same problem here...did they send you a new phone, or a refurb?

Did you ever find a solution for this?
The same thing has recently happened to mine, did you ever find a solution?
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse

Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM

I have the same problem
Did you ever find a solution to this?
anawim said:
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
Click to expand...
Click to collapse

ak700 said:
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
Click to expand...
Click to collapse
Yeah, I think the overheating might have been what happened to mine. I was using a blackberry charger and I think it might have overheated my battery and fried a strip of my digitizer.

Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..

Hi,
Anybody found the reason for the issue, i too got the same issue; a dead strip exactly in the middle of the screen, My warranty is over already, so anyone has work around for this??
sid21 said:
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Click to expand...
Click to collapse

This looks like a dead thread, but Ill take a punt. I dusted my old Nexus 4 off the other day, which had exactly the same issue with the dead strip on the digitiser. I had tried replacing the screen and digitiser (I have up trying to get the original screen off the original digitiser). The issue remained, so I tried a full factory reset, but that also didn't work. I am now wondering if I should get a cheap motherboard, or try flashing the stock ROM again. Has anyone else had any luck with either?

[Q] My nexus 7 is damaged

Hello Guys I got a nexus 7 that is working but the glass is separated from the silver plastic frame cause my young sister threw it on the ground so hard and the camera is not working its saying Can't connect to camera but everything else is working fine and here are some pics
BTW how can i fix it, and if i cant will they be fixed with the warranty my warranty is still valid
sorry for my bad English

Hey guys any replies PLEASE BTW i also got a green flickering on the screen

It may be covered under warranty, you can always try and see, I wouldn't tell them your sister threw it though. And if you do send it in, make sure you revert to stock and lock the boot loader again just to be safe.
Sent from my Nexus 7 using Tapatalk

[Q] LG Nexus 4 Display Doesn't Work

ok so to be honest i dropped it, but nothing seems damaged. took it apart, even the inside seems fine. the screen lights up and the touch works but there is nothing on the screen. please help me, my dads gonna kill me. PLEASE HELP ME OUT :'( i LOVE this phone! how can i fix this issue? whats wrong?

AaronRodrigo said:
ok so to be honest i dropped it, but nothing seems damaged. took it apart, even the inside seems fine. the screen lights up and the touch works but there is nothing on the screen. please help me, my dads gonna kill me. PLEASE HELP ME OUT :'( i LOVE this phone! how can i fix this issue? whats wrong?
Click to expand...
Click to collapse
How can you know that the touch works ?

polcandro said:
How can you know that the touch works ?
Click to expand...
Click to collapse
I drew the lock screen pattern approximately where it should be and the unlock alert sounded, the touch definitely works.

The nexus 4 has an IPS screen so if it fell on the floor probably the liquid crystals in the screen panel broke. If touch and backlight still work but the screen stays black this seems likely.
I doubt there's another option than replacing the display.
Sent from my Nexus 4 using xda app-developers app

Touch screen Z3C

Just diagnosed a strange issue. After installing the touch screen protector I've noticed strange behavior of my phone. It seemed very unresponsive and I decided to ingage the glove mod. But the issue was still there . Tried to take off the screen protector, still the same s**. Then started the diagnosis and here it is??? How is that possible that screen protector do something like that?
Sent from my D5803 using XDA Free mobile app

My phone intermittently has the same issue, but horizontally in the middle of the screen.
Sometimes it works great and sometimes the touch just kind of lives its own life in that non-responsive area and makes touches all by itself.
I've made a video showing some of it when dragging lines like yours in an app called YAAMT. I could link to it later if there's any demand.
Right now my phone is in the repair shop for said issue. Not sure what they'll say, though, since it's an intermittent thing and they need to see it before they can confirm it...even though I've got the video. And sometimes the phone works great for days before the problem comes again.
To be clear, the screen protector did not cause this. Mine was like this out of the box.

I'll try to change my for new one. Now I tried to give you thx and had to touch it 3 times to make it work.
Sent from my D5803 using XDA Free mobile app

Just in case anyone, like I did, searches for YAAMT and doesn't find it, it's actually YAMTT (Yet Another Multi Touch Test)
Sent from my Sony Xperia Z3 Compact D5803

j0ff said:
Just in case anyone, like I did, searches for YAAMT and doesn't find it, it's actually YAMTT (Yet Another Multi Touch Test)
Sent from my Sony Xperia Z3 Compact D5803
Click to expand...
Click to collapse
Even worse .
Sent from my D5803 using XDA Free mobile app

Just to inform that they gave me the new one, yeiii .
Sent from my D5803 using XDA Free mobile app

Same issue here but at one side i dont know what triggered it but it surely reduced when i removed the screen protector

I was thinking that it started maybe with the update so on the new one I'm still on the older build.
Could it be the cause?
Sent from my D5803 using XDA Free mobile app

Ok guys so here is sort of a good new for all of u having the screen issue i just posted a screen shot of my phone screen earlier today showing the defect... Just moments earlier i droped my phone accidentally by a foot height or so and guess what my phone screen is now totally ok and functional and responsive. I have attached a screen shot of it now u can see...... So may be its just due to some lose connection internally which gets fixed by a drop or so (fingers crossed).... So its up to u people what u want to do( may be try a small drop) but i cant gurantee anything for u guys its up to u people i say again really i worked for me and i am happy for my phone now.......... Hope its also helps u people......... Thanks and share your experience if anything gets better for anyone...............

spacemanr said:
I was thinking that it started maybe with the update so on the new one I'm still on the older build.
Could it be the cause?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Not so for me. I had it on the old build as well.
The repair shop exchanged the display and digitizer as well as the back glass on warranty. They also gave me complimentary screen protectors for both the front and the back since I had to wait two weeks for the repairs. It came back factory reset with the latest software update.
I've installed the protectors, and my phone is a totally different beast now. Incredibly responsive with all touches now. No more missed swipes, no more trouble typing and no more of the screen living it's own life.
In other words, in my book, this is clearly a hardware issue.

Fruktsallad said:
Not so for me. I had it on the old build as well.
The repair shop exchanged the display and digitizer as well as the back glass on warranty. They also gave me complimentary screen protectors for both the front and the back since I had to wait two weeks for the repairs. It came back factory reset with the latest software update.
I've installed the protectors, and my phone is a totally different beast now. Incredibly responsive with all touches now. No more missed swipes, no more trouble typing and no more of the screen living it's own life.
In other words, in my book, this is clearly a hardware issue.
Click to expand...
Click to collapse
Well i˙m waiting for the tempered glass from the ebay and still on the older build . Don˙t know should i upgrade or not, don˙t like to change something that is so damn good . This phone is really as i expected that it will be, lightening fast and responsive, so happy with it don˙t see anything that i don˙t like .