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I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
You can try to replace the screen yourself or tell LG/Google to send a replacement via RMA. They have parts floating around Ebay
How risky/costly is it to replace it myself? And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
dwong93 said:
How risky/costly is it to replace it myself?
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Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
And does anyone know if it's covered under warranty? Cause if is, it'll be cheaper just to get a replacement from Google.
Click to expand...
Click to collapse
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
Are there other ways to check if it is indeed the digitiser? I've seen that sometimes touch screen problems are software related. And if that's the case, it'll be easy to fix.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
dwong93 said:
And .... Out of curiosity, what does cause a digitiser to fail without the screen actually breaking?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
This problem should be covered under warranty. If you honestly haven't done anything to cause this damage. (I'm also clueless as to what a user could do themselves to make just one section of the digitizer stop working)
Then lasting 5 months or less would not be considered reasonable and you should be entitled to a replacement.
Remember it is down to the retailer to prove that you caused any damage.
And if you honestly did nothing and it just crapped out on you then you should have nothing to fear in sending it back for a warranty replacement
Sent from my Nexus 4 using xda app-developers app
That happen to my iphone when it got water damage. But if you did not do anything wrong, it should be covered by warranty.
Ditto
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
jeetash said:
EXACT SAME PROBLEM EXACT SAME LOCATION...
i think there is more to this than just user error .. i too did nothing to cause this .. 1 day it was fine and then next morning .. just stopped working
@dwong... did you find a solution to this .. did u try claiming warranty.. this should be covered as there is no physical damage .. please do reply to let me know
any1 else have any idea ??!?
thanks
Click to expand...
Click to collapse
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
dwong93 said:
I did an RMA explaining everything like I said above. I got my Nexus 4 replaced by Google, and they didn't charge me anything. New Nexus 4 works fine with no issues - I've been using it since May.
Click to expand...
Click to collapse
same problem here...did they send you a new phone, or a refurb?
Did you ever find a solution for this?
The same thing has recently happened to mine, did you ever find a solution?
dwong93 said:
I've noticed just today that there's a dead strip on the touch screen. It didn't do this yesterday. The Nexus 4 was dropped once from 2 feet high, but that was almost a month ago and everything worked fine until now.
The screen still looks beautiful, no dead pixels, no cracks, and the phone is in a protective case with a screen protector.
It seems to me that the digitiser crapped out, but I'm not sure why it happened so randomly.
A funny thing though is that when I drag something fast across the strip it works. And sometimes it'll recognise a touch as a long touch or two-fingered touch along the strip. Weird.
I attached a few touch test photos to show the issue.
Hopefully there's a fix. Has anyone else had this problem? And if you had to send it back to Google, was something like this covered under warranty? What should I do?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
I have the same problem
Did you ever find a solution to this?
anawim said:
Same bug here in Italy where I'm living now even if the the phone was bought last year on UK Play store. Problem is Google rep wrote me RMA can take place only in UK or any other county where N4 was originally available on Play store i.e. NOT Italy.
Does anybody know of a workaround to get the RMA here?
Thanks
VSSVPM
Click to expand...
Click to collapse
ak700 said:
Depends. If you follow the instruction properly, it works well. If you screw up, then Google/LG wont be able to help. A lot of people have done it and succeeded. There are great articles on the web. The price of a digitizer would be about $50-70. I MAY BE WRONG WITH THE PRICING.
In most cases no. Because it worked well and suddenly stopped working. Thus Google would say that its your fault. If you are somehow able to convince the Reps that it wasn't your fault, then there is some hope. I
One way is to remove it and put it to a tester or another motherboard and see if it works. But that takes a lot of time and money,
Anything. The phone might have overheaten to the point that it flashed a certain section of a digitizer. It may also be a battery problem that escalated. If you feel that it's software problem, flash a ROM a see if it works.
IMHO You should send it to LG and get it fixed for about $140~.
Click to expand...
Click to collapse
Yeah, I think the overheating might have been what happened to mine. I was using a blackberry charger and I think it might have overheated my battery and fried a strip of my digitizer.
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
Hi,
Anybody found the reason for the issue, i too got the same issue; a dead strip exactly in the middle of the screen, My warranty is over already, so anyone has work around for this??
sid21 said:
Even i have got the same problem, i dont know who bumped this old thread, but please guide me to for a low cost workaround for my situation
No drop or glass break.. Dead pixel just one..
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Click to collapse
This looks like a dead thread, but Ill take a punt. I dusted my old Nexus 4 off the other day, which had exactly the same issue with the dead strip on the digitiser. I had tried replacing the screen and digitiser (I have up trying to get the original screen off the original digitiser). The issue remained, so I tried a full factory reset, but that also didn't work. I am now wondering if I should get a cheap motherboard, or try flashing the stock ROM again. Has anyone else had any luck with either?
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
petrocity said:
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
Click to expand...
Click to collapse
Why not just take it back. You are still in the 14 day window.
petrocity said:
Hey everybody,
I bought this phone last week and installed a skinomi screen protector. I removed it after about 12 hours to try and remove some dust from underneath the screen. I set it aside to do it later and I powered the phone on without the screen protector, I was really surprised when I got a screen that said that the lcd appeared damaged.
Knock-on does not work at all, if I apply pressure to the right side of the screen it simulates a weird half touch to the right. Any ideas? I'll probably just add the phone insurance and get a new one unless someone has a fix.
Thanks
Click to expand...
Click to collapse
Are the Skinomi wet application? Maybe you used too much water or something and it damaged your screen.
hd-renegade said:
Why not just take it back. You are still in the 14 day window.
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Click to collapse
I plan to do that tomorrow.
maybe, but I've done alot of them and I've never had a problem before...
That screen pops up if you hold a certain button combination too. I can't remember how I found it but I was looking in the system files via nova, and noticed it. May not even,be damaged.
Sent from my VS980 4G using XDA Premium 4 mobile app
This is what I was talking about.....
Sent from my VS980 4G using XDA Premium 4 mobile app
craigbailey1986 said:
This is what I was talking about.....
Sent from my VS980 4G using XDA Premium 4 mobile app
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Click to collapse
Yeah, it didn't come from a button combo, verizon people swapped me out, I went to best buy and grabbed the blue htc one for $50, that'll do the trick for now, thanks everybody!
petrocity said:
Yeah, it didn't come from a button combo, verizon people swapped me out, I went to best buy and grabbed the blue htc one for $50, that'll do the trick for now, thanks everybody!
Click to expand...
Click to collapse
Same thing happened to me applying a skinomi. Phone worked perfect with the protector but removed it and got the popup saying it's damaged.
Any updates?
Screen is working when it wants.
Hello!
I bought the Galaxy S4 about two months ago and since then, I always used it with a screen protector and a case. But today, I found that many purple and black spots and smears have formed on the AMOLED. I have never dropped the phone or exposed it to heat. I tried rebooting and activated the LCD test mode, but none of them helped. Is it a hardware issue?
Can anybody tell me what's going on and help me?
Best regards,
cold_reading
cold_reading said:
Hello!
I bought the Galaxy S4 about two months ago and since then, I always used it with a screen protector and a case. But today, I found that many purple and black spots and smears have formed on the AMOLED. I have never dropped the phone or exposed it to heat. I tried rebooting and activated the LCD test mode, but none of them helped. Is it a hardware issue?
Can anybody tell me what's going on and help me?
Best regards,
cold_reading
Click to expand...
Click to collapse
Definitely hardware. Looks like the AMOLED itself. If you have warranty, I suggest you use it, because that's hardware, not software.
Hm, thanks for the help, although that certainly isn't good news... I will try to contact Amazon, let's hope they can help me with this problem.
As there is a large concentration of purple in the corner, I'd suggest that Samsung will try and tell you its been dropped and in that case, I don't think they will cover it under warranty.
I wish you luck!
Sent from my GT-I9505 using xda app-developers app
Thank you! Now the purple stains have spread all over the screen, making it very hard to read anything on the screen. This seems to be a very odd issue if you ask me...
cold_reading said:
Thank you! Now the purple stains have spread all over the screen, making it very hard to read anything on the screen. This seems to be a very odd issue if you ask me...
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Click to collapse
Odd indeed ... usually when a screen is damaged or faulty bars appear pixel burned altered colors and stuff ... if i saw that and didn't know i d tell u that u definetely someone spilled ink on the screen ... those marks are exactly like it ... hopefully they ll repair it ...
I think samsung should change it under warranty because clearly, screen is not broken and still degraded. So it's bad display.
But they might say it's caused by water damage which is not covered under warranty.
Let's hope for the best.
They do have a way to tell if it's water damage, there is a sticker which turns blue when wet, so if there is no damage to the case, they should change it fine... I have had good luck with Amazon regarding returning faulty items...
Sent from my GT-I9505 using Tapatalk 4
Thank you guys for all the support, I sent it back to Amazon and today I got the mail that they have got the package. Now someone's going to look if this is covered by standard warranty... Let's hope for the best indeed!
Hope they change it for you. As for sure seems the amoled has burned
Sent from my GT-I9500 using xda app-developers app
Wow thats terrible, i hope samsung sort it out for you!
I am curious what happened? I woke up this morning and I had black and purple all over my screen to. It was fine when I went to bed. The last two apps I used were Pandora and Xtreme alarm clock if that matters
donalgodon said:
Definitely hardware. Looks like the AMOLED itself. If you have warranty, I suggest you use it, because that's hardware, not software.
Click to expand...
Click to collapse
but what causes it....i work with lcds all day and have just come across this issue
Hey guys, so a couple of weeks ago I dropped my N4 in water for about 10 seconds, as I was attempting to shut it down the screen flickered and it all went dead.
Fine, so after a week taken apart and in rice the battery is screwed, standard stuff, bought an OEM replacement battery, and then it turned on, worked as it should, except the screen was completely dead, no backlight no nothing.
Again fine, I order a non-OEM screen/digitizer/frame assembly, it arrived today and after being god damn sure everything is correctly assembled I power it on to find the screen is still completely off even though the phone is starting up and working normally (I can hear it unlocking, I can receive calls etc)
Is there another component that has to do with the signal to the screen that may have suffered from the water damage?
Bump. Can anyone shed any light on anything else to try?
Biggles_me said:
Bump. Can anyone shed any light on anything else to try?
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Click to collapse
My guess is you got a bad screen. There's lots of cheap ones out there. See if you can return it
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
My guess is you got a bad screen. There's lots of cheap ones out there. See if you can return it
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
I suppose it's a shame I can't know for sure cause the new one could be faulty, and the old one could be water damaged in some way.
Biggles_me said:
I suppose it's a shame I can't know for sure cause the new one could be faulty, and the old one could be water damaged in some way.
Click to expand...
Click to collapse
Hang on, I just realised the digitizer works on both screens, I can unlock it and navigate what I remember from my layout just fine, it's just the display on the new one and the old one, surely that means something else is broken on the mainboard perhaps?
My wife pulled her phone out of her purse today (had the phone for 2 weeks) and the phone wouldn't come on, after looking at it, it looks like the screen is cracked, but you can't feel the cracks (See attached pics)
Also, the LED doesn't light up when you plug it in
What I would like to know, is what do I actually need to repair this?
Thanks
Anyone? The LED turns blue when you turn it on.
I know something is cracked, but what is it? If I order a part, what do I need to order?
idbl_fanatic said:
My wife pulled her phone out of her purse today (had the phone for 2 weeks) and the phone wouldn't come on, after looking at it, it looks like the screen is cracked, but you can't feel the cracks (See attached pics)
Also, the LED doesn't light up when you plug it in
What I would like to know, is what do I actually need to repair this?
Thanks
Click to expand...
Click to collapse
Get the screen repaired. Seems broken to me.
Get a digitizer+glass module for your phone.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
DeepankarS said:
Get the screen repaired. Seems broken to me.
Get a digitizer+glass module for your phone.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
Thanks!! That's what I was afraid of.............another question, I had it plugged it to see if the charge light would come on, and the screen started getting hot, so I unplugged it, it this normal for a broken LCD screen?
idbl_fanatic said:
Thanks!! That's what I was afraid of.............another question, I had it plugged it to see if the charge light would come on, and the screen started getting hot, so I unplugged it, it this normal for a broken LCD screen?
Click to expand...
Click to collapse
Yeah at times. Well dont have muchnexperience with brokem screens but i know what components are used whr.
Umm you can learn how to fix the screen at
https://www.ifixit.com/Device/Samsung_Galaxy_S4#guideList
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
@idbl_fanatic
Hello, I'm a technichan.
The AMOLED display is broken and shouldn't get hot. Maybe is the CPU getting hot (normal) and/or the PMIC (it's normal when device is powered on or under charge, but if get too hot it's bad). I suggest to take device to someone that can test motherboard, since the notification LED is connected (together with 3,5" stereo jack) with a different connector than screen+touch screen and doesn't light up while charging or during boot, bad symptom
Inviato dal mio GT-I9505
AntaresOne said:
@idbl_fanatic
Hello, I'm a technichan.
The AMOLED display is broken and shouldn't get hot. Maybe is the CPU getting hot (normal) and/or the PMIC (it's normal when device is powered on or under charge, but if get too hot it's bad). I suggest to take device to someone that can test motherboard, since the notification LED is connected (together with 3,5" stereo jack) with a different connector than screen+touch screen and doesn't light up while charging or during boot, bad symptom
Inviato dal mio GT-I9505
Click to expand...
Click to collapse
Man don't tell me that!!
The blue light comes on when you turn it on.
idbl_fanatic said:
Man don't tell me that!!
The blue light comes on when you turn it on.
Click to expand...
Click to collapse
Well is something like this your issue?
If yes, get it tested or replaced.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
idbl_fanatic said:
Man don't tell me that!!
The blue light comes on when you turn it on.
Click to expand...
Click to collapse
Blue light turns on? Oh, don't worry!!! Device works, just change front assembly (includes touch screen+display+bezel)
DeepankarS said:
Well is something like this your issue?
If yes, get it tested or replaced.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
Click to expand...
Click to collapse
I have already said that
Well crap!!! I got the screen, tested it before I installed it, everything worked FINE!! Put it back together, still working, happened to touch the top left of the screen, and the screen blueish green with horizontal stripes, and what looks like lightening coming down from the top...............