How long does it usually take to get the RMA refund?
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Took almost a week for the authorization to disappear from my card.
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Had one with screen lift. then a couple weeks later got a permanent phantom touch right in the center of the digitizer. Had to send it back to Asus being that I bought it at staples. Now waiting for it to get back. Anyone have experience with Asus RMA turnaround time?
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if it's anything like their other products...expect a MINIMUM of 3-4 weeks.
I speak from recent experience with a motherboard RMA.
My tf300 took 18 days round trip for digitizer issues.
I did the rma request 5 days ago and haven't even heard back from them. How long does was it before they responded? Or did you have to call them?
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Call them. Demand a shipping label. They didn't give t to me at first but I *****ed and then they did
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It's been almost 2 months since I got my Nexus 7 and I love it... But recently I've been experiencing the flickering on my screen and it's getting really annoying... So my question is can I still exchange or return my Nexus 7? I bought it through the play store... Can I still get full refund or exchange it for the upcoming 32gb model... Since its at the same price point? thanks
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I think full refund is 15 days, that's what I've been told by them. In process of returning.
You may be able to get an RMA replacement.
anyone had any luck on shipping refund and if so, what did you tell them? share with the community
I have received £9.99 refund on my cc.
It was about 2 weeks ago.
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Same here... A couple weeks ago. I think they were only giving refunds out to those who bought in the first batch. I may be wrong but I thought the reason was because we were all told 3 to 5 days and then got back ordered. The other batches were told ahead of time they had to wait a couple weeks.
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So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
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It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
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Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
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Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
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Who do I contact to do this as I'd like to change my ownership too
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FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
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You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
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The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
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So for those of you that did the trade in with your old devices, what did you send back? Besides the actual device that is. Did you send back the box and accessories too? Just curious.
To clarify I'm referring to Samsung USA trade-ins.
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bkeaver said:
So for those of you that did the trade in with your old devices, what did you send back? Besides the actual device that is. Did you send back the box and accessories too? Just curious.
To clarify I'm referring to Samsung USA trade-ins.
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All I sent in was the phone itself. Made sure to factory reset it before hand. Got my confirmation email a while ago confirming trade in was successful and all is good.
same here factory reset, sent in only device, took 2-3 weeks for successful trade-in email to arrive.
dv8ed said:
same here factory reset, sent in only device, took 2-3 weeks for successful trade-in email to arrive.
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thanks, thats what I was thinking all that needed sent in but just wanted to make sure.. appreciate ya
Traded in s9+ sent just the phone, no issues.
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dboyrusky01 said:
Traded in s9+ sent just the phone, no issues.
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how long did it take to get a confirmation?
It took about 2-3 weeks to get confirmation. But I ordered my phone from day 1. The process may be faster now that the phone has been out for a few months.
Sent in just the phones in their original boxes. An S8 active and a Pixel 3XL. Received confirmation and approval within a couple days. Maybe 3 or 4 days, maybe because i sent the original boxes, maybe i just got lucky...
2 to 3 weeks which went smoothly.
They received it on the 8th and this was why I'm asking. I also sent mine back in it's original box as well. Still waiting for them to confirm.
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Just as a time reference I finally received my excepted email just now. A little longer than I expected but still.
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