Asus rma - Nexus 7 Q&A, Help & Troubleshooting

Had one with screen lift. then a couple weeks later got a permanent phantom touch right in the center of the digitizer. Had to send it back to Asus being that I bought it at staples. Now waiting for it to get back. Anyone have experience with Asus RMA turnaround time?
Sent from my SGH-T989 using xda premium

if it's anything like their other products...expect a MINIMUM of 3-4 weeks.
I speak from recent experience with a motherboard RMA.

My tf300 took 18 days round trip for digitizer issues.

I did the rma request 5 days ago and haven't even heard back from them. How long does was it before they responded? Or did you have to call them?
Sent from my Nexus 7 using Tapatalk 2

Call them. Demand a shipping label. They didn't give t to me at first but I *****ed and then they did
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Related

Return nexus 7 help

It's been almost 2 months since I got my Nexus 7 and I love it... But recently I've been experiencing the flickering on my screen and it's getting really annoying... So my question is can I still exchange or return my Nexus 7? I bought it through the play store... Can I still get full refund or exchange it for the upcoming 32gb model... Since its at the same price point? thanks
Sent from my Nexus 7 using XDA Premium HD app
I think full refund is 15 days, that's what I've been told by them. In process of returning.
You may be able to get an RMA replacement.

anyone had any luck on shipping refund?

anyone had any luck on shipping refund and if so, what did you tell them? share with the community
I have received £9.99 refund on my cc.
It was about 2 weeks ago.
Sent from my Nexus 4 using xda app-developers app
Same here... A couple weeks ago. I think they were only giving refunds out to those who bought in the first batch. I may be wrong but I thought the reason was because we were all told 3 to 5 days and then got back ordered. The other batches were told ahead of time they had to wait a couple weeks.
Sent from my Nexus 7 using xda app-developers app

RMA refund

How long does it usually take to get the RMA refund?
Sent from my Nexus 4 using Tapatalk 2
Took almost a week for the authorization to disappear from my card.

N4 ownership transfer....

So I received my nexus 4 about a week ago, and have been loving it ever since. Just the other day (I believe it was Thursday) I wake up and check my phone, and notice a dead pixel! So later that day I call Google inquiring about a RMA, but since I bought the device off of Swappa and was not the original owner, I could not get the RMA. I contacted the seller of my phone and he called Google, the lady on the phone/email told him that a "specialist" was working on my case, and this was two days ago. So basically what I'm asking, has anyone gone through something similar? Any ETA on when this specialist's work will be done?
Sent from my Nexus 4 using xda app-developers app
It happened to me with a nexus 10 I got it from Craigslist but all they ask me was for the Original email that unit was bought it took like a week to get the replacement but they will put a hold on your Google wallet when they receive the device they release the founds sorry but English is not my language I hope it helps
Sent from my Nexus 4 using xda premium
Alright , I called Google again and they didn't know anything of it, is there anyway I can transfer ownership without involving the seller?
Sent from my Nexus 4 using xda app-developers app
Be patient mine took like 3 weeks but it was my fault since I didn't call them for a week after they ignored me.they require some info about the original owner they asked for name email and order number the eBay seller I bought from was cool to give me the info. They contacted him I think to make sure if he OK with the transfer. Even if Google deny u RMA lg should cover you
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Who do I contact to do this as I'd like to change my ownership too
Sent from my Nexus 4 using Tapatalk 2
FraserCarter said:
Who do I contact to do this as I'd like to change my ownership too
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
You have to call Googles RMA number and they will redirect you to the RMA specialtists who will then contact you through email for the necessary info and then they'll send you a link to buy the RMA. The whole process to change ownership and buy the RMA took one day and the RMA shipped the next morning, overall it was a surprisingly smooth process.
Sent from my Nexus 4 using xda app-developers app
The guy that sold me a nexus ignored all my communications. Google will not do anything to help you in this situation. They only transfer ownership of you have the original purchasers info.
I ended up sending it to LG for repair and had to go out and buy a GS3 as a temporary phone in the mean time. (~2 weeks to get your phone back from LG )
Sent from my SGH-T999 using Tapatalk 2

Replacement device

Has anyone received a replacement device after the 14 days, if so was it a new phone. My phone started acting up the night of the 14 days. I went to the store that morning and was told the phone would be mailed as a like new device due to the warranty and since the phone is only 2 weeks, a new device will be sent out. I know this is not true but wanted to check with you guys.
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
Sent from my XT1585 using XDA Premium 4 mobile app
bigv5150 said:
I have to say it is way to early to start getting refurbished phones. Maybe 2-3momths in.
Sent from my XT1585 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It will be delivered today and will post my finding.
So it was a refurbished phone, so I called the store and asked my did they wast my time and theirs bow making if 3 days past the 14 day return policy. They apologized and said they will exchange for a new phone in the store.
No idea what you are saying with all of those autocorrect errors. Yikes. You might want to consider changing to a different keyboard...
But if they are going to replace in store, that is good.
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