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So... yeah I messed up by unlocking the bootloader on my phone...
(not really)
Now the power button doesnt want to work when I want it to..
Sending in for a warranty replacement... With $529 on my card (hope they dont charge and let it slide for hardware failure)
Now waiting to put charge so HTC can send me my replacement...
I will keep you guys posted on if they remove the $529 from my card and honor the hardware warranty
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
futango said:
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
Click to expand...
Click to collapse
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
They don't seem to care, they can re-lock it anyway.
bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They put a $530 hold on your CC and send you a replacement with a FedEX shipping return label in your email. Once you get the replacement, you put your old on back in the box and ship it back to them. The one is most likely a refurb, I can tell because there are some dust by the side volume buttons. I have been using it for a few days now and havent seen dust under the screen.
I had this same power button issue. I had my nexus rooted but sent it in for repair anyways. They fixed it and shipped it back to me. I had my phone relocked and fixed back to me in 2 days. It was a very easy process.
bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
Click to expand...
Click to collapse
They give you 2 options.
Option #1
Send the phone into them and they will repair it and send it back. ( This is my only phone and dont like to go a day without it.)
Option #2
They put a $529 hold on your CC and they send out a replacement phone to you overnight. You have 10 days to return your phone. They receive the phone, check your phone, if all is good, they drop the hold.
I went with option 2.
Yeah Option # 2 is by far the simplest, you just have to have enough on a credit card to cover that hold.
death1246 said:
Now the power button doesnt want to work when I want it to..
Click to expand...
Click to collapse
Are you sure it wasn't the Home button setting causing the button not to work on CM?
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
Click to expand...
Click to collapse
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
ChillRays said:
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
Click to expand...
Click to collapse
LOL! i goto FIU but eh and still waiting for my replacement to arrive
TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Click to expand...
Click to collapse
So I just dropped my N1 (with unlocked bootloader) yesterday and the screen cracked. Can I send in the phone to HTC and get it replaced / repaired? How much did it cost for others?
You'll have to send it in, they'll take a look at it to asses the damage, and let you know how much it will be if you go ahead.
My power button failed. Could not turn phone in at all. I chose option # 2.
Mine was unlocked, rooted, cyanogenized. They sent a replacement and took the charges off my card. Use that option is what I recommend.
so pretty much they say it will void your warranty when u root but people sending in rooted phones for repairs get charged nada? oh man, Goggle, you guys r the best. just don't turn into Apple who were once the "rebellious" company and then turned all strict (with the app store filtering BS and the whole iPhone 4G scandal) and then get all mad with power. Apple voided my warranty on my jailbroken ipod touch that has a damaged headphone jack (no sound came out) because it was jailbroken. last i heard, jailbreaking doesn't have anything to do with a broken headphone jack
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet
player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.
cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.
cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware
I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.
I'm hoping for the same luck. I just sent my phone in for the same reason...
I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.
Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.
bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...
cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.
My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App
xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.
anyone have any issues when the press upward on the bottom of the phone. Mine is creaking
i might swap it out
Lockeskidney said:
anyone have any issues when the press upward on the bottom of the phone. Mine is creaking
i might swap it out
Click to expand...
Click to collapse
have the black MT4G and no problem with creaking. I would swap it.
Yep mine is too. it's annoying if I press the bottom of the phone (basically where the microphone is) but I dont want to send it back and get a phone with the same issue after I've rooted and customized it to how I want it.
btw I have the white one.
likeitnot said:
Yep mine is too. it's annoying if I press the bottom of the phone (basically where the microphone is) but I dont want to send it back and get a phone with the same issue after I've rooted and customized it to how I want it.
btw I have the white one.
Click to expand...
Click to collapse
if tmo sent you the phone can you go into a tmo store and exchange?
Lockeskidney said:
if tmo sent you the phone can you go into a tmo store and exchange?
Click to expand...
Click to collapse
Not sure. Unfortunately for me I don't have a Tmobile store close enough. The closest one is 62 miles
Lockeskidney said:
if tmo sent you the phone can you go into a tmo store and exchange?
Click to expand...
Click to collapse
You will have to ship it back to Tmobile, you can not take it into the store. I'm going through the exchange process with them right now.
boroarke said:
You will have to ship it back to Tmobile, you can not take it into the store. I'm going through the exchange process with them right now.
Click to expand...
Click to collapse
Are you exchanging it due to the creaking noise? Or something else?
now with video evidence. not sure if i want to go through the whole process for a little creaking
http://www.youtube.com/watch?v=P-VRMgDFq5Q
Yep, that's exactly it.
Now that I think about my only concern is that it might get worse off the longer I use it due to the touchpad and the hardware buttons being in the same vicinity. I guess for now I will live with it as I don't really touch that part at all (bottom of phone). Just sucks paying hundreds of dollars for a high end phone to have any quirks like this.
Luckily it doesn't creak when I use the hardware buttons or trackpad (yet). Hoping it stays that way.
Lockeskidney said:
not sure if i want to go through the whole process for a little creaking
Click to expand...
Click to collapse
I have this same issue with my Slide. It's REALLY annoying. I regretted not trading it in when I still could. Might want to consider it.
That is weird, I have a red one and I tried to see if mine would do that same thing, and it's as solid as a rock. I would replace it if I were you.
likeitnot said:
Are you exchanging it due to the creaking noise? Or something else?
Click to expand...
Click to collapse
No creaking. When my phone arrived, only the bottom half of the physical buttons at the bottom illuminated. Looks like some of the LEDs were damaged. They reshipped the replacement via 2nd day air and it will be here today. Will have to check it for the creaking noise when it arrives.
I have the white one, and I don't have the creaking the way you describe it. I do have creaky noises when pressing mainly the menu button and when wiggling it back and forth and to a lesser extent the opposite back key. The action trackpad also sort of clicks around in its housing too.
boroarke said:
No creaking. When my phone arrived, only the bottom half of the physical buttons at the bottom illuminated. Looks like some of the LEDs were damaged. They reshipped the replacement via 2nd day air and it will be here today. Will have to check it for the creaking noise when it arrives.
Click to expand...
Click to collapse
All of my leds quit working on the bottom. If I pinched the right side of the phone by the genius button they would come back on. The genius button also had to be pressed very hard to get any result. Replacement is on the way.
I just noticed my creaking today. Bought mine through Costco and will keep an eye on it.
I also have a slight creak with my case, while my wife's is fine. If you exchange the phone during the 2 week remorse period, do you get another 2 weeks to make sure the new one doesn't have any issues?
I finally had it and went ahead and called in for a new one. I thought I could look past it but then it started getting to me and I figured I better do it now while I can or ***** about it after my 14 days are up when I had the opportunity but didn't. I'm praying the new one shows no signs of this.
likeitnot said:
I finally had it and went ahead and called in for a new one. I thought I could look past it but then it started getting to me and I figured I better do it now while I can or ***** about it after my 14 days are up when I had the opportunity but didn't. I'm praying the new one shows no signs of this.
Click to expand...
Click to collapse
So do you get a new 14 days with the new one?
netter123 said:
So do you get a new 14 days with the new one?
Click to expand...
Click to collapse
To be honest I'm not sure how that works but I am almost 90% positive yes you do get another 14 days. I don't see how you wouldn't you know? new device, new order and all. I might be wrong which is why I didn't answer you before I posted my comment earlier. Sorry.
Hopefully someone here can give you a 100% answer but my guess is absolutely!
fyi you need to do a return/rebuy type deal if you want to make sure you get a new phone... < this is the 14 days (30 days in cali) you have to send your phone/box/parts back first
after 14 days (up to 12months) you need to do a exchange they will send you the replacement phone first(no battery/back cover) then you send the defective one back in that box> just exchanging the phone may leave you with a refurbished one :/ thats the only reason i hate exchanging... generally refurb phones are >half price so its like your trading in your $200 phone for a $100 one :/
I am currently having some troubles with my volume-up button...it doesn't react to all presses and there will be times where I'm driving and I try to increase the volume and it will take 5 presses to activate it. If I try pressing it five times later, it might register all 5 presses. If I send it in for a device swap (the one where they ship you a new phone) what will happen if they get the device and come to the conclusion that the volume-up button is fine? Will they keep the $500+ deposit?
Additionally my vibration motor sometimes completely stops responding for a period of time but I can't seem to figure out what triggers it to do that, and it doesn't happen often but it happens enough to bother me as it's pretty hard to use the touch softkeys when they don't have any feedback! I considered it was just CM6 as my old phone never had that problem and I didn't recall my new phone having that problem when it was running stock 2.2, but now with an AOSP gingerbread rom it exhibited the same problem for a few minutes.
What can I do? I would send it in for repair but I won't be around to pick it up and while my parents can keep it while I'm gone it's a bit useless to spend $400 on a phone and not be able to use it, right?
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Don't be so paranoid!
HTC wont charge you for a swap unless they don't receive the phone within 10 business days of you receiving the swap. And even then, they will call you before charging you the $500 deposit.
My power button would only work half the time. I had the same worry as you.
Just don't worry. Get a replacement, and send yours in after you get your new one, easy as that.
gcbxda said:
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
That's because everyone's got buggy touchscreens. Only solution is to buy a different phone
As far as the device swap, I had a positive experience when I bought one secondhand and it had a problem with rebooting when it got too hot, and they had a new phone to me in a day or two. That was an obvious problem, but I'm just curious about something minor like this.
ANYTHING wrong your phone (edit -- besides software related mess-ups you did yourself) allows a swap. Even dust under the screen!
The severity of the problem has nothing to do with anything! If something isn't working, they'll give you a new one.
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
negroplasty said:
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
Click to expand...
Click to collapse
Do we get a refurb or new replacement?i just sent mine coz i was having boot loop problems.
I've decided I'm going to get a replacement from HTC and send mine back when I get back from vacation. My power button started going out a while ago but with a combination of the app I created, LockMyDroid, and Trackball wake, I only need to use the power button once every 2-3 weeks.
The only reason I haven't done anything until now is that I've been debating if I'm going to regret giving up my AMOLED screen for an SLCD. I think if I had them side-by-side I'd be able to tell a difference but since I will likely sell my N1 in a few months for a Tegra2 device it would be nice to have it as close to mint condition as possible. I bought mine January 6th so my time to get a replacement is definitely running out
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
etacv said:
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
Click to expand...
Click to collapse
Locked or unlocked doesn't matter, as long as its hardware related. I've heard this many times that they acknowledge unlocked bootloaders.
Sent from my Google phone
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
Yeah called in earlier today, just hope they don't try to pin the volume button issue on a dent in the aluminum haha
gejenn said:
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
Click to expand...
Click to collapse
I had the power button fail on mine and was told that since they are not making N1 phones anymore the phone would be a refurbished model if I chose the replacement option. I purchased my phone on the 1st week of Jan 2010 and was not willing to give up my AMOLED screen so I chose the repair option. Sent it in today via overnight prepaid label. Wiped the dust off the old Samsung phone I had and I am using that until my N1 comes back.
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
wrench115 said:
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
Click to expand...
Click to collapse
I'm honestly hoping I get an SLCD because I'm sick of the fuziness the pentile layout creates as well as how red-tinged the display gets when the brightness is low. Got a device swap back in august and it was still an AMOLED unit, no idea what this one will be.
Update on my N1 repair (power button failure). I sent the unit out on 12/22 via fedex overnight, HTC got my N1 on 12/23, did the repair and sent it out the same day. I am scheduled for delivery today!!!!! That is the quickest turn around time I have ever experienced for any kind of repair. I did not think there was any chance I would get my N1 back before the holiday.
FYI, my N1 has an unlocked bootloader, rooted with the Evil Desire Rom on it. HTC obviously did not have any problem with that. I am glad I chose the repair option instead of the replacement option. I have taken great care of my N1, had the full Skinomi skin and most of all the AMOLED screen. Only bad thing is I have to stay home to wait for the delivery.
I took my MyTouch 4G out of my pocket a couple of days to find that the power button is extremely hard to press down and it no longer "clicks." It still functions, just not properly.
I've had my MyTouch 4G for 31 days, it is still under the 1 year warranty.
The phone has had a case and a screen protector on it since I bought it. I have never dropped it and it has never even been close to water.
I can't find any videos or tutorials on taking the phone apart so I don't feel comfortable investigating why the button is stuck. If you know of any tutorials, I'd be interested in checking them out.
Is a stuck power button enough to warrant sending it in for a replacement?
If so, I'm worried that the replacement might come with an inferior screen or dings/scratches. I know a lot of you have experience exchanging phones with T-Mobile and I was wondering if this is a valid fear or not. The phone also has the superior screen and I'd rather have a stuck power button than a faded out screen.
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
austinaustin said:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
Click to expand...
Click to collapse
So they'll replace a phone under warranty for say, a software issue, but not a physical issue? Something definitely doesn't seem right here.
brick it. send it back. did that twice with my g1 when the buttons got old.
austinaustin said:
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
Click to expand...
Click to collapse
That doesn't seem right. I would call them back. Do keep in mind, though, if you exchange it and the deem nothing wrong, you will be charge full replacement cost. Personally, I would take it to a store and show it to someone.
I've had three replaced for that reason, and my nephew has had 4. Its quite annoying, but you walk into a t-mo store an d they take care of you.
The Nexus One has a similar button and that button also is fragile. Someone took one apart to show the design flaw and you can find that on google or on one of the nexus forums.
my power button just stopped working. waiting for a call back from tmobile.
had same issue....sold the phone for a nexus s plus $50.....Told the buyer about it and he didnt notice anything wrong. Ended up trading the nexus s for a white mytouch 4g plus $200....Made out pretty well, only issue is I'm going to send back the phone to replace the screen.
I am alittle worried that it will happen again, tempted to sell this one for $320,and just buy a g2. Currently waiting for my hd2 to come back from htc, think it needs to have the OS flashed again, was a soft brick...
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
tw39515 said:
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
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had the same problem but the customer rep told me they dont want me to take out the battery cuz then i wont be able to start the phone again?
how did you get them to send you a new one free of charge?
its a shame that a phone as nice as the mt4g has these kinds of defects (power button, bad screen, etc..) and all these stories of people replacing them
has anyone with the power button issue opened up their mt4g to see what the problem inside is? i want to do that but dont wanna risk not turning it back on yet if the problem cant be fixed
this will be my 4th phone. got 2 with bad screens third one good screen. he just said hed waive the shipping its gonna be a refurbed one.
has anybody been able to figure out a solution to this power button problem?
power button broke and my phone finally froze so i had to pull the battery and cant turn it back on
dont want to void the warranty yet by disassembling it unless theres a proven fix method
its under warranty do an exchange.
you could probably take it apart and reseat it. but t-mo has always just replaced mine without giving me any problems.
Yea my power button doesn't click like it customer its annoying I have 3 mt4gs and only one have the power button malfunction never had a screen issue. Oh an my first mytouch 4g shorted out was smoking.
Sent from my HTC Glacier using XDA App
found a work-around for turning the phone on if your power button does not work
if the mt4g is off, plug it into the wall charger, after you see the "charging" light and light in the optical pad, press and hold the "home" button for a few seconds (5-10) and the phone should boot into recovery just like that, at which point you can reboot from the recovery menu
nexus one had tons of broken power button if you search google. the power buttons for many HTC phones weren't designed durably to perform screen wake/lock stress. knowing that, I have been using trackball wake on both my nexus1 and mytouch4g. no problem so far.
if your button's broken, called in they refuse to replace. just hang up try another rep till they replace your handset. you have to know how these call center reps work. they go through troubleshooting tree program on their computer screen. if you had bad luck end up in a tree branch says "customer's problem", the rep can't help you much. you need to some how get to where their computer screen says "replace part". I usually call in flat out tell them device doesn't power on up front, no screen no nothing. that will get their monitor to say replace part the fastest. in the process, they may ask you to remove battery, press this and that buttons, etc. they are all waste of time, you don't really have to do it. when they ask, just wait 10 seconds and tell them yep, pulled battery didn't work. knowing these call center reps are making a bit above minimum wages, they aren't really tech guys, they are computer monitor instruction reading dummies. many times, these people are in india. they most likely have never put their hand on the devices they are supporting.
And the strategy works for all kinds of tech support/customer support. be careful only use for end user consumer stuff. for IT, business level support, the techs know their $hit. tell what you know truthfully will get you better result. you paid big bucks for it, they usually don't jerk you around.
Interesting, but the problem is that I bought this phone from somebody else, so they might not let me exchange it
Sent from my HTC Glacier using XDA App
Mine is pushed in all the way, but it still works and I can feel the click and hear it too, but it's inward so that bothers me too. I'm probably going to try my luck sometime next week, or when it feels like it's about to mess up.