Database Users

Has anyone that was rooted had their N1 replaced?

It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?

My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.

I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.

many people on these forumns have without issue.

they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though

zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
Click to expand...
Click to collapse
What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?

nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha

zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
Click to expand...
Click to collapse
I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?

I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?

Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.

Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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Click to collapse
First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)

digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
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Click to collapse
The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.

arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
Click to expand...
Click to collapse
the inquiry is what they send you in the email. its basically a summary of the repair and the cost

Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.

hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
Click to expand...
Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...

andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
Click to expand...
Click to collapse
The battery wasn't replaced as I confirmed with them as it wasn't the battery.

hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
Click to expand...
Click to collapse
Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\

HTC replaced my Nexus One!

This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.

Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?

yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?

You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet

player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.

cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.

cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?

player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.

cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware

I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.

I'm hoping for the same luck. I just sent my phone in for the same reason...

I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.

Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?

For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.

ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.

bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.

ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...

cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.

My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App

xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.

[Experience] Dust under screen, unlocked bootloader and repaired without issue.

Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9

Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.

What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?

I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.

Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.

My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App

Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.

@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.

Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Click to expand...
Click to collapse
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.

~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
Click to expand...
Click to collapse
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.

Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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Click to collapse
I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.

staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.

Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?

I would expect it to be out of warranty buy now if it came from a Googler.

I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC

I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.

£30? That's bloody good!

I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.

warranty process journal

So my phone decided to start rebooting at random times all the time. No matter what ROM was on there, or if it was charging or not, it would reboot.
I called HTC and the tech asked me what I had done/tried and after a bit he told me that the sensor that detects overheating was faulty (referreed to it as the hardware watchdog) which was causing a reboot. He said that it was entirely possible that my phones memory was also borked but was not going to commit to that. He did mention that the fact it is unlocked may have negative consequences as they could blame software for the hardware failure.
I was xferred to warranty dept and opted for the "mail me a shipping label and I will mail my phone back" option rather than a swap. They told me to keep the battery, sd card, sim card, phone back plate and take off any screen protectors.
I will update this threat with what I experience so others can see what to expect.
My poor Nexus...it has treated me well.
Off goes an AT&T non SLCD model...here's hoping I get back the same

Sent mine in Thursday for dust under the screen and the sound muffled, came back in Monday fully repaired and no dust to speak of.
Good luck, sometimes 2 weeks is the wrong expected timeframe. =)

Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.

Ticket Information
Status: Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.
Service Type: Repair
Issue Description: rebooting - (possibly overheating?)
----------------------
now to wait for it to return to me. who wants to bet nothing was done to it

player911 said:
Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.
Click to expand...
Click to collapse
If your trying to warranty exchange the att unit, then I'm pretty sure you won't get the slcd unit! They stopped manufacturing the att units before manufacturing the slcd units. Anyone who swaps the att unit are only swapping for recycled refurbished att units.

Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App

I sent mine in for power button repair on Monday using the prepaid label. they got it yesterday morning and when I checked this morning, the status says its repaired. Hopefully it'll arrive by saturday.

I just got my phone delivered. Exactly 5 business days - mailed it on Monday and arrived today. I'm certain that its my original N1 because I made an inscription before sending it in. The power button is fixed and very responsive. I'm wondering how they are able to lock it. I had rooted my N with Cyanogen 6.1 on it. Gotta start all over again.

Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!

I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.

quarq said:
I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.
Click to expand...
Click to collapse
Did u do the swap option or did you send in your Zune?

timchoi89 said:
Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!
Click to expand...
Click to collapse
Well HTC seems fair with their warranty policy. Never had to deal with them, but from what I read, if the issue is not caused by unlocking the bootloader (and I am almost 100% positive paint chipping did not start by changing the ROM ) they will honor the warranty. Look up all those posts with people with failing power button and an unlocked bootloader, getting it exchanged under warranty.

deprecate said:
Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
Are you sure your bootloader is relocked? When I sent mine in for rebooting I got the same phone back... same serial no and imei sticker under the battery, but when I connect to adb it's a different serial number. I'm guessing they swapped out the motherboard but left everything else the same (including amoled screen) which would on turn give you a locked bootloader.

HTC can lock the bootloader again, they can also set your HBOOT to S-OFF, which is probably how they lock it.

How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks

CentralWARMK said:
How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks
Click to expand...
Click to collapse
lol, if you don't know what you have, then what do you care what you get back?

I'm glad you got a laugh out of it. At least someone is happy today.
But, yes I would like to know. Do you know?

The only way to tell is with your eyes. In a dark room, bring up a mostly black screen. On an AMOLED it will be black, on SLCD you'll get backlight bleed.

Thanks Rusty It looks like its a AMOLED screen! yee ha HTC was fast on sending a Nexus one on the swap. Only four days since I called.

dust under the screen?

I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??

This was a huge issue with my MT3G Slide. If I remember correctly, it is a warranty issue. You can send it to HTC or (not sure) I think T-Mobile will replace it. The problem is with the glue that holds the digitizer to the screen, it's crap.
Also, when you get your new phone go into a dark room and check for light leaks. Probably under the top shell so open the keyboard and look on the back side of the screen.

i have had my desire z for nearly 2 months now, no dust yet

I was in your spot a few weeks ago. Dust just magically accumulated under the screen one night. A few days later it bugged me so much I called T-mobile, explained that there is dust underneath the screen and that there is no physical damage on the phone. They sent out a replacement that night and I got it 3 days later. No issues no cost to me free shipping both ways.
They did this for me on a used phone I brought in too, so I'm sure there would be no issue getting yours replaced if its new especially.

chrisyeung88 said:
I have only been using this phone for about a week. has anyone has this problem and send it to htc to repair? does this cover under warranty??
Click to expand...
Click to collapse
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )

Stea1thmode said:
I had the same issue caused by the screen not being aligned properly with the casing which left a 1mm gap between the the screen and casing allowing dust and fluff to seep through. It's a manufacturing fault so just send it back to htc. If you're rooted, best to unroot first, you don't want to give them any ammunition;, )
Click to expand...
Click to collapse
did htc charge you? what is the procedure to take it back? and price for the courier?

chrisyeung88 said:
did htc charge you? what is the procedure to take it back? and price for the courier?
Click to expand...
Click to collapse
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.

Stea1thmode said:
It's covered on warranty, you don't have to pay for anything, best to contact htc via email to keep a paper trail on things. They will send out a courier to pick up your phone, it's only a simple procedure so it shouldn't take long.
Click to expand...
Click to collapse
when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?

Had my g2 for like 4 month no dust. That's good am with T-mobile. They will replace your phone even if you have the the smallest problem.
Sent from my HTC Vision using XDA App

chrisyeung88 said:
when i contact htc.... they said "At that stage the choice is given to either go ahead with the repair or have the phone returned. To have the phone returned a fee of approximately £20 for courier costs and the evaluation is applicable." which makes me slightly confused
you still have dust problem after the fix?
Click to expand...
Click to collapse
I'm slightly confused myself, the way I interpret your text is that after evaluation should you decide not to have your phone repaired then they will charge you for courier costs to have your phone returned to you. Like I said previously it should be covered by warranty so you won't have to pay a penny.
After repair, the dust problem is soughted.

Depending on how bad the dust is...take your phone and repeatedly, but lightly tap it on a table...the dust particle will eventually, make it to the edge of the screen and get "stuck there" and you won't be able to see it anymore. At least, most of the time, it will.
verkion

Dust problem does get worse..... only time I am free enough to let htc collect my phone is easter....
Mm... I will try the tap method.......
Sent from my HTC Vision using XDA App

What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.

Stea1thmode said:
What a bummer, that's a long wait. Just so that you're aware it doesn't have to be your home address, you can use friends, family, work etc. address. The courier can just pick up/drop off even when you're not there.
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Click to collapse
oo how?? as currently im living on student accommodation. don't really know how can i let them pick up. and prefer not to drop off bk at the accommodation office too

Have had my G2 since release and no dust yet

tried the tap method... but nothing happen..... dust is getting closer to centre now... as more dust gets in

I don't know if this thread is still alive, i hope it is.
Well, I got my G2 just about a couple of weeks ago. Got it off kijiji, cuz the gentleman who sold it to me told me that it has warranty till september 2011, i decided to buy it. It still does have warranty. It has got 2 problems, 1 with battery, the phone is s-off, rooted, and modded with CM Nightly RC1, and the battery just runs out very quickly, i have to charge the phone atleast twice a day. and 2nd is with he screen, it has got dust underneath, on right hand top corner, so i decided to call htc directly and find out if i can send the phone off for repair, and if i could get a replacement battery.
The girl on the other side was nice enough that she is sending me a new battery, so one problem will be solved, then I asked her if i can send the phone back to them to get it fixed.
I am actually worried about 2 things. One is how do I put the stock rom back on the phone? I am not a great modder and don't really know(i think little bit research will help, as i found this thread after search) and two is i am really afraid of htc charging me for something i might not have done. such as liquid damage. physically the phone looks great. no scratches or any sort of physical dent marks. but liquid damage is something really scares me out.
what should I do?
I need some advise from my fellow xda folks... Please help me out...

As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App

Athrun88 said:
As far as i know, if you grab the official firmware from bell, (i assume bell because you said kijiji and that is normally canadian), load that up and make sure your recovery is stock, htc will not even know if you had a custom rom in it.
As for the water damage, there is usually a small white sticker where the battery usually sits. This sticker changes colour if it is exposed to excessive moisture. If this sticker is still white, then you are fine.
Sent from my HTC Vision using XDA App
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Click to collapse
Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...

creativedevil said:
Not actually, i got the G2 off kijiji, the tmobile version which i use for my wind mobile sim card.
I called htc directly and the girl on the other side said the phone is fixable being in canada but i m just curious and concern about the charges they might apply to fix this... i asked her specifically that if i m in canada are you sure there will be no charge for me to pay? she said, we will require your credit card which has at least a dollar value on it, just for security(which i thought is weird as i have N1 i had to sent out for repair and they didn't ask for my credit card info... i asked her and she said N1 and G2 are two different cases handled by two different operational teams, they don't require info for N1 as its a Google phone, while G2 is sold by tmobile, my cc info they will use in case if there is any liquid or physical damage and i will have to pay for at least shipment back which is $35)
regarding the sticker, i can see a small white rounded sticker underneath the battery which is fairly white so far... i assume that's the one and doesn't look like it has changed color significantly, but I am still afraid - i think i might color blind... lol... i had a problem before with rogers bb bold, where i sent the phone in for repair and they said it has got liquid damage as the sticker has turned blue and i had to pay $250 for it...
That's the reason I need suggesions from ya'll people... how can I make sure my phone is damage free and can get the dust problem fixed?
i am really scared and totally confused...
Click to expand...
Click to collapse
Ahh, just wanted to clarify since I didn't see any of the T-Mobile versions on Kijiji when I did my shopping.. If that's the case and you have the G2, then you should be able to pop by the T-Mobile site and grab the stock ROM off them. I also saw a list of stock roms somewhere on this site for the DZ/G2.
If the water sticker is whitish, then it's still good. As long as it's not red/pink or blue, those would be a sure sign of water damage.
The only reason why they would need a credit card, in my opinion, is for any unexpected charges that they would apply to it in the case of a necessary repair that is not covered under warranty. But other than that, I wouldn't know why else.
I hope you get it sorted out.
Regards.