Database Users

[Unlocked bootloader] Sending in for replament

So... yeah I messed up by unlocking the bootloader on my phone...
(not really)
Now the power button doesnt want to work when I want it to..
Sending in for a warranty replacement... With $529 on my card (hope they dont charge and let it slide for hardware failure)
Now waiting to put charge so HTC can send me my replacement...
I will keep you guys posted on if they remove the $529 from my card and honor the hardware warranty

I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.

futango said:
I'm in the same boat, but mine was due to dust under my screen. I have already received the phone. I will be sending my old one back to them tomorrow. I just checked my account and the $529.00 has been dropped, which is weird, but im not going to take a chance. So im sending it back. Hopefully a nice tech gets my phone and doesn't care that the bootloader has been unlocked.
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they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone

They don't seem to care, they can re-lock it anyway.

bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
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They put a $530 hold on your CC and send you a replacement with a FedEX shipping return label in your email. Once you get the replacement, you put your old on back in the box and ship it back to them. The one is most likely a refurb, I can tell because there are some dust by the side volume buttons. I have been using it for a few days now and havent seen dust under the screen.

I had this same power button issue. I had my nexus rooted but sent it in for repair anyways. They fixed it and shipped it back to me. I had my phone relocked and fixed back to me in 2 days. It was a very easy process.

bobdude5 said:
they sent you a knew one?? i have dust under my screen too but i didnt want to send it in and be without a phone
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Click to collapse
They give you 2 options.
Option #1
Send the phone into them and they will repair it and send it back. ( This is my only phone and dont like to go a day without it.)
Option #2
They put a $529 hold on your CC and they send out a replacement phone to you overnight. You have 10 days to return your phone. They receive the phone, check your phone, if all is good, they drop the hold.
I went with option 2.

Yeah Option # 2 is by far the simplest, you just have to have enough on a credit card to cover that hold.

death1246 said:
Now the power button doesnt want to work when I want it to..
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Click to collapse
Are you sure it wasn't the Home button setting causing the button not to work on CM?

I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.

TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Anyway, the point is that I don't think they really care. I'm almost sure that I had killed part of the chipset as I couldn't get any of the radios to work and charging it for 5 minutes would make it too hot to hold. They only charged me for the screen repair and seem to have sent a reconditioned phone.
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I agree. Your not the same mike miller that went to university of florida, are you? (question edit)

ChillRays said:
I agree. Your not the same mike miller that went to university of florida, are you? (question edit)
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LOL! i goto FIU but eh and still waiting for my replacement to arrive

TheMikeMiller said:
I just had a non-warranty replacement for a cracked screen. I got the same aluminum shell back, but the engraved portion was blank. I pretty sure about the case because I damaged the finish a bit when I cracked the screen. I could have got a refurbished unit with similar damage, but it's weird. The engraved portion is the same as the rest of the case.
Click to expand...
Click to collapse
So I just dropped my N1 (with unlocked bootloader) yesterday and the screen cracked. Can I send in the phone to HTC and get it replaced / repaired? How much did it cost for others?

You'll have to send it in, they'll take a look at it to asses the damage, and let you know how much it will be if you go ahead.

My power button failed. Could not turn phone in at all. I chose option # 2.
Mine was unlocked, rooted, cyanogenized. They sent a replacement and took the charges off my card. Use that option is what I recommend.

so pretty much they say it will void your warranty when u root but people sending in rooted phones for repairs get charged nada? oh man, Goggle, you guys r the best. just don't turn into Apple who were once the "rebellious" company and then turned all strict (with the app store filtering BS and the whole iPhone 4G scandal) and then get all mad with power. Apple voided my warranty on my jailbroken ipod touch that has a damaged headphone jack (no sound came out) because it was jailbroken. last i heard, jailbreaking doesn't have anything to do with a broken headphone jack

warranty process journal

So my phone decided to start rebooting at random times all the time. No matter what ROM was on there, or if it was charging or not, it would reboot.
I called HTC and the tech asked me what I had done/tried and after a bit he told me that the sensor that detects overheating was faulty (referreed to it as the hardware watchdog) which was causing a reboot. He said that it was entirely possible that my phones memory was also borked but was not going to commit to that. He did mention that the fact it is unlocked may have negative consequences as they could blame software for the hardware failure.
I was xferred to warranty dept and opted for the "mail me a shipping label and I will mail my phone back" option rather than a swap. They told me to keep the battery, sd card, sim card, phone back plate and take off any screen protectors.
I will update this threat with what I experience so others can see what to expect.
My poor Nexus...it has treated me well.
Off goes an AT&T non SLCD model...here's hoping I get back the same

Sent mine in Thursday for dust under the screen and the sound muffled, came back in Monday fully repaired and no dust to speak of.
Good luck, sometimes 2 weeks is the wrong expected timeframe. =)

Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.

Ticket Information
Status: Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.
Service Type: Repair
Issue Description: rebooting - (possibly overheating?)
----------------------
now to wait for it to return to me. who wants to bet nothing was done to it

player911 said:
Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.
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If your trying to warranty exchange the att unit, then I'm pretty sure you won't get the slcd unit! They stopped manufacturing the att units before manufacturing the slcd units. Anyone who swaps the att unit are only swapping for recycled refurbished att units.

Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App

I sent mine in for power button repair on Monday using the prepaid label. they got it yesterday morning and when I checked this morning, the status says its repaired. Hopefully it'll arrive by saturday.

I just got my phone delivered. Exactly 5 business days - mailed it on Monday and arrived today. I'm certain that its my original N1 because I made an inscription before sending it in. The power button is fixed and very responsive. I'm wondering how they are able to lock it. I had rooted my N with Cyanogen 6.1 on it. Gotta start all over again.

Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!

I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.

quarq said:
I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.
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Did u do the swap option or did you send in your Zune?

timchoi89 said:
Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!
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Well HTC seems fair with their warranty policy. Never had to deal with them, but from what I read, if the issue is not caused by unlocking the bootloader (and I am almost 100% positive paint chipping did not start by changing the ROM ) they will honor the warranty. Look up all those posts with people with failing power button and an unlocked bootloader, getting it exchanged under warranty.

deprecate said:
Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App
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Are you sure your bootloader is relocked? When I sent mine in for rebooting I got the same phone back... same serial no and imei sticker under the battery, but when I connect to adb it's a different serial number. I'm guessing they swapped out the motherboard but left everything else the same (including amoled screen) which would on turn give you a locked bootloader.

HTC can lock the bootloader again, they can also set your HBOOT to S-OFF, which is probably how they lock it.

How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks

CentralWARMK said:
How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks
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lol, if you don't know what you have, then what do you care what you get back?

I'm glad you got a laugh out of it. At least someone is happy today.
But, yes I would like to know. Do you know?

The only way to tell is with your eyes. In a dark room, bring up a mostly black screen. On an AMOLED it will be black, on SLCD you'll get backlight bleed.

Thanks Rusty It looks like its a AMOLED screen! yee ha HTC was fast on sending a Nexus one on the swap. Only four days since I called.

What happens when you send your phone in for a swap and they decide it's fine?

I am currently having some troubles with my volume-up button...it doesn't react to all presses and there will be times where I'm driving and I try to increase the volume and it will take 5 presses to activate it. If I try pressing it five times later, it might register all 5 presses. If I send it in for a device swap (the one where they ship you a new phone) what will happen if they get the device and come to the conclusion that the volume-up button is fine? Will they keep the $500+ deposit?
Additionally my vibration motor sometimes completely stops responding for a period of time but I can't seem to figure out what triggers it to do that, and it doesn't happen often but it happens enough to bother me as it's pretty hard to use the touch softkeys when they don't have any feedback! I considered it was just CM6 as my old phone never had that problem and I didn't recall my new phone having that problem when it was running stock 2.2, but now with an AOSP gingerbread rom it exhibited the same problem for a few minutes.
What can I do? I would send it in for repair but I won't be around to pick it up and while my parents can keep it while I'm gone it's a bit useless to spend $400 on a phone and not be able to use it, right?

You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App

Don't be so paranoid!
HTC wont charge you for a swap unless they don't receive the phone within 10 business days of you receiving the swap. And even then, they will call you before charging you the $500 deposit.
My power button would only work half the time. I had the same worry as you.
Just don't worry. Get a replacement, and send yours in after you get your new one, easy as that.

gcbxda said:
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
That's because everyone's got buggy touchscreens. Only solution is to buy a different phone
As far as the device swap, I had a positive experience when I bought one secondhand and it had a problem with rebooting when it got too hot, and they had a new phone to me in a day or two. That was an obvious problem, but I'm just curious about something minor like this.

ANYTHING wrong your phone (edit -- besides software related mess-ups you did yourself) allows a swap. Even dust under the screen!
The severity of the problem has nothing to do with anything! If something isn't working, they'll give you a new one.

HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.

negroplasty said:
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
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Do we get a refurb or new replacement?i just sent mine coz i was having boot loop problems.

I've decided I'm going to get a replacement from HTC and send mine back when I get back from vacation. My power button started going out a while ago but with a combination of the app I created, LockMyDroid, and Trackball wake, I only need to use the power button once every 2-3 weeks.
The only reason I haven't done anything until now is that I've been debating if I'm going to regret giving up my AMOLED screen for an SLCD. I think if I had them side-by-side I'd be able to tell a difference but since I will likely sell my N1 in a few months for a Tegra2 device it would be nice to have it as close to mint condition as possible. I bought mine January 6th so my time to get a replacement is definitely running out

If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.

etacv said:
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
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Locked or unlocked doesn't matter, as long as its hardware related. I've heard this many times that they acknowledge unlocked bootloaders.
Sent from my Google phone

so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App

Yeah called in earlier today, just hope they don't try to pin the volume button issue on a dent in the aluminum haha

gejenn said:
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
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I had the power button fail on mine and was told that since they are not making N1 phones anymore the phone would be a refurbished model if I chose the replacement option. I purchased my phone on the 1st week of Jan 2010 and was not willing to give up my AMOLED screen so I chose the repair option. Sent it in today via overnight prepaid label. Wiped the dust off the old Samsung phone I had and I am using that until my N1 comes back.

For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.

wrench115 said:
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
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I'm honestly hoping I get an SLCD because I'm sick of the fuziness the pentile layout creates as well as how red-tinged the display gets when the brightness is low. Got a device swap back in august and it was still an AMOLED unit, no idea what this one will be.

Update on my N1 repair (power button failure). I sent the unit out on 12/22 via fedex overnight, HTC got my N1 on 12/23, did the repair and sent it out the same day. I am scheduled for delivery today!!!!! That is the quickest turn around time I have ever experienced for any kind of repair. I did not think there was any chance I would get my N1 back before the holiday.
FYI, my N1 has an unlocked bootloader, rooted with the Evil Desire Rom on it. HTC obviously did not have any problem with that. I am glad I chose the repair option instead of the replacement option. I have taken great care of my N1, had the full Skinomi skin and most of all the AMOLED screen. Only bad thing is I have to stay home to wait for the delivery.

Anyone else doing warranty service this week/month?

My power button has been going out the past few months, sometimes taking up to 5 times to turn it on. I'm guessing it will probably die soon enough. It probably would have died long before now if it weren't for me using trackball wake from CyanogenMod (but I still use the power button every so often such as when my hands are closer to the power button than the trackball).
Anyway, I called HTC recently and I'm going to do a swap. My warranty ends in just a few days, so I thought I'd get it fixed before then.
For those of us who bought the Nexus last January, the warranty is about to expire. Anyone else doing any service this week (or month) before it expires?

Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.

bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.

Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
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Click to collapse
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
However, he said that if I have a US address (which I do) then they can ship a replacement device to that address. Now I'm contemplating if I should go forward with this.
The two things that worry me are:
1) I have some scratches on my screen which are not covered under warranty
and
2) My bootloader is unlocked
Will these 2 things cause my phone to be out of warranty causing HTC to charge $500 on my credit card for the replacement device they send me?

Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Swap is not available to him 'cuz he lives in Canada (like me ).
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
I did a swap by using a friends address. HTC reps didn't care, and were actually the ones who suggested it to me. So if you can, have it sent to a friend/family member in the US and go pick it up from them if possible. At worst they'll have to ship it to you, but you'll also have to ship your phone to them so they can ship it back to HTC to complete the swap. HTC will only send you a shipping label good for within the US if doing the swap.

Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?

I'd guess swap isn't available for AT&T N1's

bluezz said:
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
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Click to collapse
Ah, that makes sense. I didn't realize you were in Canada.
I didn't say anything about my unlocked bootloader Many people have posted and said HTC swapped their unlocked device without issue, so /shrug. Maybe they ding me, maybe they don't.
jimbobalu said:
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
Click to expand...
Click to collapse
Yeah, power button failure seems to be a common issue. Supposedly there is a little plastic piece in there that gets worn out.
You're right; I've only noticed the power button failure when attempting to turn ON the phone... Hmm.. Could be the way the contacts inside are wired, who knows?

crachel said:
I'd guess swap isn't available for AT&T N1's
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Click to collapse
Why?
They were sold from March until around late summer. The warranty is a year long either way.

I'll be in the same boat in a couple of months. I got the ATT version the first week it was sold and my power button is completely gone out for the second time. The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
I was going to swap after Christmas but I've been using trackball wake and Invisible Lock Widget for about a month and don't miss the power button anymore. But I'll still probably get it fixed before the warranty is out, no reason not to.

pwig said:
Why?
They were sold from March until around late summer. The warranty is a year long either way.
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Click to collapse
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI

fubaya said:
The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
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Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
Maybe they have some stocked up because after giving them my IMEI (which is that of the AT&T model), he said if I have an address in US then I can get my phone swapped (new IMEI).

crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
It was a few months ago but I got two swaps of my AT&T phone. The first one had a goofy screen.

bluezz said:
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
Click to expand...
Click to collapse
I don't know, I just know what they said and did in my own repair experience. I asked if swapping meant I would get a new one or a refurbished one and they said it would most likely be refurbished because they rarely had new ones. This was months ago. Also, with a repair where they switch the motherboard, I think you actually get a new IMEI. Mine had a new IMEI anyway. I thought they switched phones until I read that the fix for a bad power button was to swap the motherboard, so I assume the IMEI is in it.

I had several scratches on my screen, an unlocked bootloader and chunks missing from the bottom and top of the phone where it was dropped. I did the swap option and I wasn't charged. As long as the screen scratches don't look worse than normal wear and tear I would think you would be fine.
Sent from my Nexus One using XDA App

My warranty wont be out for another year and a half I think, since Im in Austria, and European laws are some kind different. Anyway. My powerbutton hardly works and I would be very interested in anyone having experience with european htc. do they swap? do they charge? also could I send my phone to the us (friends) and get a replacement by the us htc since they seem kinda "nice". Im really not sure what to do. I get along with the lock screen widget and trackball wake but well a new phone doesnt sound bad either... so anyone knows anything about sending phones to the us from europe or replacing / repairing in the uk?

I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.

darkninja157 said:
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
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Click to collapse
That is great news. Thanks for posting.
I'm worried now because my power button isn't *totally* dead but the email they sent has the issue listed as "defective power button". So I hope they don't just press it once, see that it works, and call me a liar. I did tell the rep I spoke to that it was intermittent. Anyway, I hope my case works out like yours.

Mine is coming back from repair on Tuesday
I live in the UK and mine was piked up on the 30th Dec (phoned on the 29th) as my power button is dying slowly for the second time (first repair was in Sept '10 so not long ago!) and I was concerned that as I bought mine on the release date (5th Jan) I would be screwed if I left it any longer with only days left. That was until the lady at HTC UK told me that my warranty runs out on the 25th Dec 2011. Seems as an earlier poster mentioned that EU warranties are 2yrs which is nice for me.
I'm still wondering whats going to happen with this power button fiasco. The HTC agent wasn't aware of any known problem with them (not saying much really is it?) but said I could appeal the repair charges and some "arrangement" could be made (50% off or something to that effect). Anyway, that's just under a year away and I might start getting a bit pissed with them and start requesting that this isn't acceptable to keep sending my phone off every couple of months for 2 weeks at a time while a small part is replaced in my phone!
The first time it went back for the power button, (first time was in March for soft keys acivating when 1/3rd way down screen, got replaced for current unit with different touch screen revision) I had the phone unlocked with the infamous unlocked padlock symbol glaring at me every boot up. I sent it off and HTC just repaired the faulty button and flashed a locked 2.1 image, no questions (took almost a month to get back though!). Sweet! Now it was just a case of using one of the one-click root type apps and away I went.

Quick question guys: How likely is it that we'll get SLCD screens if we get a swap right now?

[Q] Power Button Defect

I took my MyTouch 4G out of my pocket a couple of days to find that the power button is extremely hard to press down and it no longer "clicks." It still functions, just not properly.
I've had my MyTouch 4G for 31 days, it is still under the 1 year warranty.
The phone has had a case and a screen protector on it since I bought it. I have never dropped it and it has never even been close to water.
I can't find any videos or tutorials on taking the phone apart so I don't feel comfortable investigating why the button is stuck. If you know of any tutorials, I'd be interested in checking them out.
Is a stuck power button enough to warrant sending it in for a replacement?
If so, I'm worried that the replacement might come with an inferior screen or dings/scratches. I know a lot of you have experience exchanging phones with T-Mobile and I was wondering if this is a valid fear or not. The phone also has the superior screen and I'd rather have a stuck power button than a faded out screen.

After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.

austinaustin said:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
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So they'll replace a phone under warranty for say, a software issue, but not a physical issue? Something definitely doesn't seem right here.

brick it. send it back. did that twice with my g1 when the buttons got old.

austinaustin said:
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
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That doesn't seem right. I would call them back. Do keep in mind, though, if you exchange it and the deem nothing wrong, you will be charge full replacement cost. Personally, I would take it to a store and show it to someone.

I've had three replaced for that reason, and my nephew has had 4. Its quite annoying, but you walk into a t-mo store an d they take care of you.

The Nexus One has a similar button and that button also is fragile. Someone took one apart to show the design flaw and you can find that on google or on one of the nexus forums.

my power button just stopped working. waiting for a call back from tmobile.

had same issue....sold the phone for a nexus s plus $50.....Told the buyer about it and he didnt notice anything wrong. Ended up trading the nexus s for a white mytouch 4g plus $200....Made out pretty well, only issue is I'm going to send back the phone to replace the screen.
I am alittle worried that it will happen again, tempted to sell this one for $320,and just buy a g2. Currently waiting for my hd2 to come back from htc, think it needs to have the OS flashed again, was a soft brick...

ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.

tw39515 said:
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
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had the same problem but the customer rep told me they dont want me to take out the battery cuz then i wont be able to start the phone again?
how did you get them to send you a new one free of charge?
its a shame that a phone as nice as the mt4g has these kinds of defects (power button, bad screen, etc..) and all these stories of people replacing them
has anyone with the power button issue opened up their mt4g to see what the problem inside is? i want to do that but dont wanna risk not turning it back on yet if the problem cant be fixed

this will be my 4th phone. got 2 with bad screens third one good screen. he just said hed waive the shipping its gonna be a refurbed one.

has anybody been able to figure out a solution to this power button problem?
power button broke and my phone finally froze so i had to pull the battery and cant turn it back on
dont want to void the warranty yet by disassembling it unless theres a proven fix method

its under warranty do an exchange.

you could probably take it apart and reseat it. but t-mo has always just replaced mine without giving me any problems.

Yea my power button doesn't click like it customer its annoying I have 3 mt4gs and only one have the power button malfunction never had a screen issue. Oh an my first mytouch 4g shorted out was smoking.
Sent from my HTC Glacier using XDA App

found a work-around for turning the phone on if your power button does not work
if the mt4g is off, plug it into the wall charger, after you see the "charging" light and light in the optical pad, press and hold the "home" button for a few seconds (5-10) and the phone should boot into recovery just like that, at which point you can reboot from the recovery menu

nexus one had tons of broken power button if you search google. the power buttons for many HTC phones weren't designed durably to perform screen wake/lock stress. knowing that, I have been using trackball wake on both my nexus1 and mytouch4g. no problem so far.
if your button's broken, called in they refuse to replace. just hang up try another rep till they replace your handset. you have to know how these call center reps work. they go through troubleshooting tree program on their computer screen. if you had bad luck end up in a tree branch says "customer's problem", the rep can't help you much. you need to some how get to where their computer screen says "replace part". I usually call in flat out tell them device doesn't power on up front, no screen no nothing. that will get their monitor to say replace part the fastest. in the process, they may ask you to remove battery, press this and that buttons, etc. they are all waste of time, you don't really have to do it. when they ask, just wait 10 seconds and tell them yep, pulled battery didn't work. knowing these call center reps are making a bit above minimum wages, they aren't really tech guys, they are computer monitor instruction reading dummies. many times, these people are in india. they most likely have never put their hand on the devices they are supporting.
And the strategy works for all kinds of tech support/customer support. be careful only use for end user consumer stuff. for IT, business level support, the techs know their $hit. tell what you know truthfully will get you better result. you paid big bucks for it, they usually don't jerk you around.

Interesting, but the problem is that I bought this phone from somebody else, so they might not let me exchange it
Sent from my HTC Glacier using XDA App

Mine is pushed in all the way, but it still works and I can feel the click and hear it too, but it's inward so that bothers me too. I'm probably going to try my luck sometime next week, or when it feels like it's about to mess up.