My power button has been going out the past few months, sometimes taking up to 5 times to turn it on. I'm guessing it will probably die soon enough. It probably would have died long before now if it weren't for me using trackball wake from CyanogenMod (but I still use the power button every so often such as when my hands are closer to the power button than the trackball).
Anyway, I called HTC recently and I'm going to do a swap. My warranty ends in just a few days, so I thought I'd get it fixed before then.
For those of us who bought the Nexus last January, the warranty is about to expire. Anyone else doing any service this week (or month) before it expires?
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
However, he said that if I have a US address (which I do) then they can ship a replacement device to that address. Now I'm contemplating if I should go forward with this.
The two things that worry me are:
1) I have some scratches on my screen which are not covered under warranty
and
2) My bootloader is unlocked
Will these 2 things cause my phone to be out of warranty causing HTC to charge $500 on my credit card for the replacement device they send me?
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Swap is not available to him 'cuz he lives in Canada (like me ).
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
I did a swap by using a friends address. HTC reps didn't care, and were actually the ones who suggested it to me. So if you can, have it sent to a friend/family member in the US and go pick it up from them if possible. At worst they'll have to ship it to you, but you'll also have to ship your phone to them so they can ship it back to HTC to complete the swap. HTC will only send you a shipping label good for within the US if doing the swap.
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
I'd guess swap isn't available for AT&T N1's
bluezz said:
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
Click to expand...
Click to collapse
Ah, that makes sense. I didn't realize you were in Canada.
I didn't say anything about my unlocked bootloader Many people have posted and said HTC swapped their unlocked device without issue, so /shrug. Maybe they ding me, maybe they don't.
jimbobalu said:
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
Click to expand...
Click to collapse
Yeah, power button failure seems to be a common issue. Supposedly there is a little plastic piece in there that gets worn out.
You're right; I've only noticed the power button failure when attempting to turn ON the phone... Hmm.. Could be the way the contacts inside are wired, who knows?
crachel said:
I'd guess swap isn't available for AT&T N1's
Click to expand...
Click to collapse
Why?
They were sold from March until around late summer. The warranty is a year long either way.
I'll be in the same boat in a couple of months. I got the ATT version the first week it was sold and my power button is completely gone out for the second time. The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
I was going to swap after Christmas but I've been using trackball wake and Invisible Lock Widget for about a month and don't miss the power button anymore. But I'll still probably get it fixed before the warranty is out, no reason not to.
pwig said:
Why?
They were sold from March until around late summer. The warranty is a year long either way.
Click to expand...
Click to collapse
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
fubaya said:
The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
Click to expand...
Click to collapse
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
Maybe they have some stocked up because after giving them my IMEI (which is that of the AT&T model), he said if I have an address in US then I can get my phone swapped (new IMEI).
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
It was a few months ago but I got two swaps of my AT&T phone. The first one had a goofy screen.
bluezz said:
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
Click to expand...
Click to collapse
I don't know, I just know what they said and did in my own repair experience. I asked if swapping meant I would get a new one or a refurbished one and they said it would most likely be refurbished because they rarely had new ones. This was months ago. Also, with a repair where they switch the motherboard, I think you actually get a new IMEI. Mine had a new IMEI anyway. I thought they switched phones until I read that the fix for a bad power button was to swap the motherboard, so I assume the IMEI is in it.
I had several scratches on my screen, an unlocked bootloader and chunks missing from the bottom and top of the phone where it was dropped. I did the swap option and I wasn't charged. As long as the screen scratches don't look worse than normal wear and tear I would think you would be fine.
Sent from my Nexus One using XDA App
My warranty wont be out for another year and a half I think, since Im in Austria, and European laws are some kind different. Anyway. My powerbutton hardly works and I would be very interested in anyone having experience with european htc. do they swap? do they charge? also could I send my phone to the us (friends) and get a replacement by the us htc since they seem kinda "nice". Im really not sure what to do. I get along with the lock screen widget and trackball wake but well a new phone doesnt sound bad either... so anyone knows anything about sending phones to the us from europe or replacing / repairing in the uk?
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
darkninja157 said:
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
Click to expand...
Click to collapse
That is great news. Thanks for posting.
I'm worried now because my power button isn't *totally* dead but the email they sent has the issue listed as "defective power button". So I hope they don't just press it once, see that it works, and call me a liar. I did tell the rep I spoke to that it was intermittent. Anyway, I hope my case works out like yours.
Mine is coming back from repair on Tuesday
I live in the UK and mine was piked up on the 30th Dec (phoned on the 29th) as my power button is dying slowly for the second time (first repair was in Sept '10 so not long ago!) and I was concerned that as I bought mine on the release date (5th Jan) I would be screwed if I left it any longer with only days left. That was until the lady at HTC UK told me that my warranty runs out on the 25th Dec 2011. Seems as an earlier poster mentioned that EU warranties are 2yrs which is nice for me.
I'm still wondering whats going to happen with this power button fiasco. The HTC agent wasn't aware of any known problem with them (not saying much really is it?) but said I could appeal the repair charges and some "arrangement" could be made (50% off or something to that effect). Anyway, that's just under a year away and I might start getting a bit pissed with them and start requesting that this isn't acceptable to keep sending my phone off every couple of months for 2 weeks at a time while a small part is replaced in my phone!
The first time it went back for the power button, (first time was in March for soft keys acivating when 1/3rd way down screen, got replaced for current unit with different touch screen revision) I had the phone unlocked with the infamous unlocked padlock symbol glaring at me every boot up. I sent it off and HTC just repaired the faulty button and flashed a locked 2.1 image, no questions (took almost a month to get back though!). Sweet! Now it was just a case of using one of the one-click root type apps and away I went.
Quick question guys: How likely is it that we'll get SLCD screens if we get a swap right now?
Related
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet
player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.
cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.
cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware
I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.
I'm hoping for the same luck. I just sent my phone in for the same reason...
I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.
Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.
bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...
cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.
My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App
xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.
So my phone decided to start rebooting at random times all the time. No matter what ROM was on there, or if it was charging or not, it would reboot.
I called HTC and the tech asked me what I had done/tried and after a bit he told me that the sensor that detects overheating was faulty (referreed to it as the hardware watchdog) which was causing a reboot. He said that it was entirely possible that my phones memory was also borked but was not going to commit to that. He did mention that the fact it is unlocked may have negative consequences as they could blame software for the hardware failure.
I was xferred to warranty dept and opted for the "mail me a shipping label and I will mail my phone back" option rather than a swap. They told me to keep the battery, sd card, sim card, phone back plate and take off any screen protectors.
I will update this threat with what I experience so others can see what to expect.
My poor Nexus...it has treated me well.
Off goes an AT&T non SLCD model...here's hoping I get back the same
Sent mine in Thursday for dust under the screen and the sound muffled, came back in Monday fully repaired and no dust to speak of.
Good luck, sometimes 2 weeks is the wrong expected timeframe. =)
Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.
Ticket Information
Status: Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.
Service Type: Repair
Issue Description: rebooting - (possibly overheating?)
----------------------
now to wait for it to return to me. who wants to bet nothing was done to it
player911 said:
Did you get back an Amoled version?
I have a repair ticket in because my headphone jack (I thought) was flaky. I rebooted a few times and it has been working great since. When I called, I had the CS rep find out if I would get a SLCD or an AMOLED screen back as my exchange. She reported that I would get a SLCD. So I never finished the process in fear of losing my AMOLED screen, which was a huge buying factor.
I figured I use my headphone port rarely vs my screen every time. But again it seems to be working fine now. I would swap them if I knew I would get an AMOLED back.
Click to expand...
Click to collapse
If your trying to warranty exchange the att unit, then I'm pretty sure you won't get the slcd unit! They stopped manufacturing the att units before manufacturing the slcd units. Anyone who swaps the att unit are only swapping for recycled refurbished att units.
Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App
I sent mine in for power button repair on Monday using the prepaid label. they got it yesterday morning and when I checked this morning, the status says its repaired. Hopefully it'll arrive by saturday.
I just got my phone delivered. Exactly 5 business days - mailed it on Monday and arrived today. I'm certain that its my original N1 because I made an inscription before sending it in. The power button is fixed and very responsive. I'm wondering how they are able to lock it. I had rooted my N with Cyanogen 6.1 on it. Gotta start all over again.
Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!
I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.
quarq said:
I sent in a Nexus One rooted phone that was completely dead. The LED wouldn't even light up when plugged in.
Exactly 1 week later they fixed it, all under warranty.
Click to expand...
Click to collapse
Did u do the swap option or did you send in your Zune?
timchoi89 said:
Hey, guys after reading this thread I decided to call HTC about my N1's paint peeling issue. I opted for the swap but I'm a little hesitant now because my bootloader's unlocked. Even though the paint chipping is under warranty, the unlocking the bootloader isn't. The lady said that I'll have to pay for any "out of warranty" repairs with my phone. Do you guys think I should go ahead with the swap or ask for them to not do the swap (I can just tell them that I don't want to be charged $529)? or should I even send my N1 in at all? Thanks guys!
Click to expand...
Click to collapse
Well HTC seems fair with their warranty policy. Never had to deal with them, but from what I read, if the issue is not caused by unlocking the bootloader (and I am almost 100% positive paint chipping did not start by changing the ROM ) they will honor the warranty. Look up all those posts with people with failing power button and an unlocked bootloader, getting it exchanged under warranty.
deprecate said:
Phone is back and seems fixed. They also locked my bootloader which goes to prove its possible.
Sent from my Nexus One using XDA App
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Click to collapse
Are you sure your bootloader is relocked? When I sent mine in for rebooting I got the same phone back... same serial no and imei sticker under the battery, but when I connect to adb it's a different serial number. I'm guessing they swapped out the motherboard but left everything else the same (including amoled screen) which would on turn give you a locked bootloader.
HTC can lock the bootloader again, they can also set your HBOOT to S-OFF, which is probably how they lock it.
How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks
CentralWARMK said:
How can I tell if I have a AMOLED screen or not? Going to swap with HTC. So I guess I need to know what I'm getting in the mail from them. My nexus one would not make calls or connect to voice or data anymore. Thanks
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lol, if you don't know what you have, then what do you care what you get back?
I'm glad you got a laugh out of it. At least someone is happy today.
But, yes I would like to know. Do you know?
The only way to tell is with your eyes. In a dark room, bring up a mostly black screen. On an AMOLED it will be black, on SLCD you'll get backlight bleed.
Thanks Rusty It looks like its a AMOLED screen! yee ha HTC was fast on sending a Nexus one on the swap. Only four days since I called.
The past day or so, I've noticed my trackball is on it's way out. Up/Down barely work anymore, and it takes 3 tries or so to get it to detect a push to wake the phone up using trackball wake.
Do you think it's worth it to risk trying to get a warranty replacement phone? I've read that a bunch of you guys have been RMAing the phone for the power button issue and getting back refurbished phones with bigger issues than the original problem you sent it in for. I'd rather not get stuck in that situation.
I've also read that the only phones HTC has left are the T-mobile ones, is this true? I've got an ATT N1 so that wouldn't do me any good.
Is there any chance of HTC actually repairing my specific phone? Or will they just send a refurb.
Thanks for any information and advice.
well, u can call and they will replace ur phone based off ur IMEI #. As for whether or not they have ATT ones you will have to call. I was rooted unlocked bootloader and did the refurbished route . Recieved a burnt screen, returned that and then finally got a good one on my second try. They were not assholes about it. HTC made it easy actually. They will repair your phone under warranty but you will be N1less for about 2 weeks . So if you can deal with that then do it. I couldnt, i even gave up my precious engraving due to the dust under the screen. They will need a credit card of some sort to put a $530 hold on it just in case u never return the refurbished one.
Try this first, turn off your phone/lock it then using a piece of cloth push the trackball in while rolling it in all directions. Sometimes dust etc will build up on the ball and cause it to become unresponsive.
If this doesn't work you may be able to change the small squarish part which holds the trackball. It's a little fiddly to disassemble your N1 to change this part but from memory it isn't held in place by wires or connectors but rather simply sits in place and should therefore be relatively easy to change.
Get it fixed under the warranty. It's free and requires absolutely no effort on your part. Don't wait, and don't try to fix it yourself.
Whether or not HTC still makes the ATT version of the phone is irrelevant, because all they have to do is replace the trackball assembly, not the radio. The only "risk" you're taking by having HTC repair it is that you'll be without a N1 for a little while. It doesn't matter if there's a chance that they'll send you back a device with more problems, because they are still responsible for getting your device back to 100% working status, and you can hold them to that until they make good on the agreement. If you don't hold them to it, then you're just encouraging bad customer service, which is what leads to those terrible situations you've been hearing about.
Obviously replace it!
If you have your warranty still, then just get your phone back to it's original recovery and firmware, and wait for your Nexus to get shipped to your door, then just ship it back in the box your new phone came in.
I unlocked my phone using the bootloader before any work arounds came about. Now I have a rooted Nexus with a warranty that will remain intact because the bootloader hasn't been unlocked
My experiences with HTC have always been good.
I received a new battery and headset with my replacement because the woman asked if I had any trouble with the accessories or battery. Just for my troubles they also sent me a new back cover. Just bring up "compensation" haha.
But yes, replace it. It's worth it, and the chances of getting an essentially new phone are a lot higher than you getting a piece of **** (which you can replace anyways with a single phone call, so why does it matter?).
Also, on replacing/repairing your phone. You choose which you want. If you want to wait a few weeks for YOUR phone to be fixed, then by all means wait it out. But if you're like me, and can't live without your phone for that long, order a replacement, as they send one to your door without you having to send yours in first.
Edit -
Buck Shot said:
As for whether or not they have ATT ones you will have to call.
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You definitely will get an AT&T one. I did. They are obligated to!
Replace it! I would be lost without it!!
Get the unit repaired so you can keep your custom engraving. (if any) HTC turnaround time is quick and your cell phone provider (I know T-Mobile did) should provide you with a loaner phone if you ask them.
I am currently having some troubles with my volume-up button...it doesn't react to all presses and there will be times where I'm driving and I try to increase the volume and it will take 5 presses to activate it. If I try pressing it five times later, it might register all 5 presses. If I send it in for a device swap (the one where they ship you a new phone) what will happen if they get the device and come to the conclusion that the volume-up button is fine? Will they keep the $500+ deposit?
Additionally my vibration motor sometimes completely stops responding for a period of time but I can't seem to figure out what triggers it to do that, and it doesn't happen often but it happens enough to bother me as it's pretty hard to use the touch softkeys when they don't have any feedback! I considered it was just CM6 as my old phone never had that problem and I didn't recall my new phone having that problem when it was running stock 2.2, but now with an AOSP gingerbread rom it exhibited the same problem for a few minutes.
What can I do? I would send it in for repair but I won't be around to pick it up and while my parents can keep it while I'm gone it's a bit useless to spend $400 on a phone and not be able to use it, right?
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
Don't be so paranoid!
HTC wont charge you for a swap unless they don't receive the phone within 10 business days of you receiving the swap. And even then, they will call you before charging you the $500 deposit.
My power button would only work half the time. I had the same worry as you.
Just don't worry. Get a replacement, and send yours in after you get your new one, easy as that.
gcbxda said:
You have to be nuts to do anything in those terms. Giving your phone and a full value deposit? And not being sure of the rules for them to keep it? Where do you live? North korea?
On the other hand I'm trying for months to get an answer from google about my buggy touch screen and I'm still ignored.
Sent from my Nexus One using XDA App
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That's because everyone's got buggy touchscreens. Only solution is to buy a different phone
As far as the device swap, I had a positive experience when I bought one secondhand and it had a problem with rebooting when it got too hot, and they had a new phone to me in a day or two. That was an obvious problem, but I'm just curious about something minor like this.
ANYTHING wrong your phone (edit -- besides software related mess-ups you did yourself) allows a swap. Even dust under the screen!
The severity of the problem has nothing to do with anything! If something isn't working, they'll give you a new one.
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
negroplasty said:
HTC really are the ****... Let's just hope they keep it up, as they get bigger and bigger.
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Do we get a refurb or new replacement?i just sent mine coz i was having boot loop problems.
I've decided I'm going to get a replacement from HTC and send mine back when I get back from vacation. My power button started going out a while ago but with a combination of the app I created, LockMyDroid, and Trackball wake, I only need to use the power button once every 2-3 weeks.
The only reason I haven't done anything until now is that I've been debating if I'm going to regret giving up my AMOLED screen for an SLCD. I think if I had them side-by-side I'd be able to tell a difference but since I will likely sell my N1 in a few months for a Tegra2 device it would be nice to have it as close to mint condition as possible. I bought mine January 6th so my time to get a replacement is definitely running out
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
etacv said:
If you're looking for them to send you a replacement, I hope your bootloader isn't unlocked. (You mentioned running the AOSP Gingy rom.)
Just send it in for repair. A signature is required for delivery anyway so they won't just leave it on your doorstep. You can opt to pick it up at a FedEx location as well.
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Locked or unlocked doesn't matter, as long as its hardware related. I've heard this many times that they acknowledge unlocked bootloaders.
Sent from my Google phone
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
Yeah called in earlier today, just hope they don't try to pin the volume button issue on a dent in the aluminum haha
gejenn said:
so when we send it for replacement,do we get a brand new phone or a replacement phone?
Sent via HD2 using XDA App
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I had the power button fail on mine and was told that since they are not making N1 phones anymore the phone would be a refurbished model if I chose the replacement option. I purchased my phone on the 1st week of Jan 2010 and was not willing to give up my AMOLED screen so I chose the repair option. Sent it in today via overnight prepaid label. Wiped the dust off the old Samsung phone I had and I am using that until my N1 comes back.
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
wrench115 said:
For those that had an amoled than received an lcd were you disappointed? Could you tell the difference? Mine has a couple stuck pixels. Debating on whether it would be worth it or not to warranty out.
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I'm honestly hoping I get an SLCD because I'm sick of the fuziness the pentile layout creates as well as how red-tinged the display gets when the brightness is low. Got a device swap back in august and it was still an AMOLED unit, no idea what this one will be.
Update on my N1 repair (power button failure). I sent the unit out on 12/22 via fedex overnight, HTC got my N1 on 12/23, did the repair and sent it out the same day. I am scheduled for delivery today!!!!! That is the quickest turn around time I have ever experienced for any kind of repair. I did not think there was any chance I would get my N1 back before the holiday.
FYI, my N1 has an unlocked bootloader, rooted with the Evil Desire Rom on it. HTC obviously did not have any problem with that. I am glad I chose the repair option instead of the replacement option. I have taken great care of my N1, had the full Skinomi skin and most of all the AMOLED screen. Only bad thing is I have to stay home to wait for the delivery.
I took my MyTouch 4G out of my pocket a couple of days to find that the power button is extremely hard to press down and it no longer "clicks." It still functions, just not properly.
I've had my MyTouch 4G for 31 days, it is still under the 1 year warranty.
The phone has had a case and a screen protector on it since I bought it. I have never dropped it and it has never even been close to water.
I can't find any videos or tutorials on taking the phone apart so I don't feel comfortable investigating why the button is stuck. If you know of any tutorials, I'd be interested in checking them out.
Is a stuck power button enough to warrant sending it in for a replacement?
If so, I'm worried that the replacement might come with an inferior screen or dings/scratches. I know a lot of you have experience exchanging phones with T-Mobile and I was wondering if this is a valid fear or not. The phone also has the superior screen and I'd rather have a stuck power button than a faded out screen.
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
austinaustin said:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
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So they'll replace a phone under warranty for say, a software issue, but not a physical issue? Something definitely doesn't seem right here.
brick it. send it back. did that twice with my g1 when the buttons got old.
austinaustin said:
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
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That doesn't seem right. I would call them back. Do keep in mind, though, if you exchange it and the deem nothing wrong, you will be charge full replacement cost. Personally, I would take it to a store and show it to someone.
I've had three replaced for that reason, and my nephew has had 4. Its quite annoying, but you walk into a t-mo store an d they take care of you.
The Nexus One has a similar button and that button also is fragile. Someone took one apart to show the design flaw and you can find that on google or on one of the nexus forums.
my power button just stopped working. waiting for a call back from tmobile.
had same issue....sold the phone for a nexus s plus $50.....Told the buyer about it and he didnt notice anything wrong. Ended up trading the nexus s for a white mytouch 4g plus $200....Made out pretty well, only issue is I'm going to send back the phone to replace the screen.
I am alittle worried that it will happen again, tempted to sell this one for $320,and just buy a g2. Currently waiting for my hd2 to come back from htc, think it needs to have the OS flashed again, was a soft brick...
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
tw39515 said:
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
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had the same problem but the customer rep told me they dont want me to take out the battery cuz then i wont be able to start the phone again?
how did you get them to send you a new one free of charge?
its a shame that a phone as nice as the mt4g has these kinds of defects (power button, bad screen, etc..) and all these stories of people replacing them
has anyone with the power button issue opened up their mt4g to see what the problem inside is? i want to do that but dont wanna risk not turning it back on yet if the problem cant be fixed
this will be my 4th phone. got 2 with bad screens third one good screen. he just said hed waive the shipping its gonna be a refurbed one.
has anybody been able to figure out a solution to this power button problem?
power button broke and my phone finally froze so i had to pull the battery and cant turn it back on
dont want to void the warranty yet by disassembling it unless theres a proven fix method
its under warranty do an exchange.
you could probably take it apart and reseat it. but t-mo has always just replaced mine without giving me any problems.
Yea my power button doesn't click like it customer its annoying I have 3 mt4gs and only one have the power button malfunction never had a screen issue. Oh an my first mytouch 4g shorted out was smoking.
Sent from my HTC Glacier using XDA App
found a work-around for turning the phone on if your power button does not work
if the mt4g is off, plug it into the wall charger, after you see the "charging" light and light in the optical pad, press and hold the "home" button for a few seconds (5-10) and the phone should boot into recovery just like that, at which point you can reboot from the recovery menu
nexus one had tons of broken power button if you search google. the power buttons for many HTC phones weren't designed durably to perform screen wake/lock stress. knowing that, I have been using trackball wake on both my nexus1 and mytouch4g. no problem so far.
if your button's broken, called in they refuse to replace. just hang up try another rep till they replace your handset. you have to know how these call center reps work. they go through troubleshooting tree program on their computer screen. if you had bad luck end up in a tree branch says "customer's problem", the rep can't help you much. you need to some how get to where their computer screen says "replace part". I usually call in flat out tell them device doesn't power on up front, no screen no nothing. that will get their monitor to say replace part the fastest. in the process, they may ask you to remove battery, press this and that buttons, etc. they are all waste of time, you don't really have to do it. when they ask, just wait 10 seconds and tell them yep, pulled battery didn't work. knowing these call center reps are making a bit above minimum wages, they aren't really tech guys, they are computer monitor instruction reading dummies. many times, these people are in india. they most likely have never put their hand on the devices they are supporting.
And the strategy works for all kinds of tech support/customer support. be careful only use for end user consumer stuff. for IT, business level support, the techs know their $hit. tell what you know truthfully will get you better result. you paid big bucks for it, they usually don't jerk you around.
Interesting, but the problem is that I bought this phone from somebody else, so they might not let me exchange it
Sent from my HTC Glacier using XDA App
Mine is pushed in all the way, but it still works and I can feel the click and hear it too, but it's inward so that bothers me too. I'm probably going to try my luck sometime next week, or when it feels like it's about to mess up.