I took my MyTouch 4G out of my pocket a couple of days to find that the power button is extremely hard to press down and it no longer "clicks." It still functions, just not properly.
I've had my MyTouch 4G for 31 days, it is still under the 1 year warranty.
The phone has had a case and a screen protector on it since I bought it. I have never dropped it and it has never even been close to water.
I can't find any videos or tutorials on taking the phone apart so I don't feel comfortable investigating why the button is stuck. If you know of any tutorials, I'd be interested in checking them out.
Is a stuck power button enough to warrant sending it in for a replacement?
If so, I'm worried that the replacement might come with an inferior screen or dings/scratches. I know a lot of you have experience exchanging phones with T-Mobile and I was wondering if this is a valid fear or not. The phone also has the superior screen and I'd rather have a stuck power button than a faded out screen.
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
austinaustin said:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
Click to expand...
Click to collapse
So they'll replace a phone under warranty for say, a software issue, but not a physical issue? Something definitely doesn't seem right here.
brick it. send it back. did that twice with my g1 when the buttons got old.
austinaustin said:
After describing my problem to a T-Mobile online representative I received this response:
"^Keenan J: I see; seeing as it is a physical issue on the phone it cannot be replaced under warranty unfortunately."
"****** ******: Even if the physical issue is caused through no fault of my own?"
"^Keenan J: Unfortunately that is the case; if we are to exchange the phone and the defect is found, the warehouse that ships/prepares the phones will charge you full price of the device."
This doesn't seem right to me.
Click to expand...
Click to collapse
That doesn't seem right. I would call them back. Do keep in mind, though, if you exchange it and the deem nothing wrong, you will be charge full replacement cost. Personally, I would take it to a store and show it to someone.
I've had three replaced for that reason, and my nephew has had 4. Its quite annoying, but you walk into a t-mo store an d they take care of you.
The Nexus One has a similar button and that button also is fragile. Someone took one apart to show the design flaw and you can find that on google or on one of the nexus forums.
my power button just stopped working. waiting for a call back from tmobile.
had same issue....sold the phone for a nexus s plus $50.....Told the buyer about it and he didnt notice anything wrong. Ended up trading the nexus s for a white mytouch 4g plus $200....Made out pretty well, only issue is I'm going to send back the phone to replace the screen.
I am alittle worried that it will happen again, tempted to sell this one for $320,and just buy a g2. Currently waiting for my hd2 to come back from htc, think it needs to have the OS flashed again, was a soft brick...
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
tw39515 said:
ya im gonna have to use my hd2 running android cuz tmobile had me remove battery and the phone wont turn back on. sending me a new one free of charge.
Click to expand...
Click to collapse
had the same problem but the customer rep told me they dont want me to take out the battery cuz then i wont be able to start the phone again?
how did you get them to send you a new one free of charge?
its a shame that a phone as nice as the mt4g has these kinds of defects (power button, bad screen, etc..) and all these stories of people replacing them
has anyone with the power button issue opened up their mt4g to see what the problem inside is? i want to do that but dont wanna risk not turning it back on yet if the problem cant be fixed
this will be my 4th phone. got 2 with bad screens third one good screen. he just said hed waive the shipping its gonna be a refurbed one.
has anybody been able to figure out a solution to this power button problem?
power button broke and my phone finally froze so i had to pull the battery and cant turn it back on
dont want to void the warranty yet by disassembling it unless theres a proven fix method
its under warranty do an exchange.
you could probably take it apart and reseat it. but t-mo has always just replaced mine without giving me any problems.
Yea my power button doesn't click like it customer its annoying I have 3 mt4gs and only one have the power button malfunction never had a screen issue. Oh an my first mytouch 4g shorted out was smoking.
Sent from my HTC Glacier using XDA App
found a work-around for turning the phone on if your power button does not work
if the mt4g is off, plug it into the wall charger, after you see the "charging" light and light in the optical pad, press and hold the "home" button for a few seconds (5-10) and the phone should boot into recovery just like that, at which point you can reboot from the recovery menu
nexus one had tons of broken power button if you search google. the power buttons for many HTC phones weren't designed durably to perform screen wake/lock stress. knowing that, I have been using trackball wake on both my nexus1 and mytouch4g. no problem so far.
if your button's broken, called in they refuse to replace. just hang up try another rep till they replace your handset. you have to know how these call center reps work. they go through troubleshooting tree program on their computer screen. if you had bad luck end up in a tree branch says "customer's problem", the rep can't help you much. you need to some how get to where their computer screen says "replace part". I usually call in flat out tell them device doesn't power on up front, no screen no nothing. that will get their monitor to say replace part the fastest. in the process, they may ask you to remove battery, press this and that buttons, etc. they are all waste of time, you don't really have to do it. when they ask, just wait 10 seconds and tell them yep, pulled battery didn't work. knowing these call center reps are making a bit above minimum wages, they aren't really tech guys, they are computer monitor instruction reading dummies. many times, these people are in india. they most likely have never put their hand on the devices they are supporting.
And the strategy works for all kinds of tech support/customer support. be careful only use for end user consumer stuff. for IT, business level support, the techs know their $hit. tell what you know truthfully will get you better result. you paid big bucks for it, they usually don't jerk you around.
Interesting, but the problem is that I bought this phone from somebody else, so they might not let me exchange it
Sent from my HTC Glacier using XDA App
Mine is pushed in all the way, but it still works and I can feel the click and hear it too, but it's inward so that bothers me too. I'm probably going to try my luck sometime next week, or when it feels like it's about to mess up.
Related
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Stuck Buttons
This is an issue with the Imagio. The only real fix is to have VZ send a replacement.
There has been a discusion on it here at PPC
http://forum.ppcgeeks.com/showthread.php?t=99190
And, if you look on the VZ forums there are more people talking about this.
mally2 said:
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Click to expand...
Click to collapse
yeah- like the guy said- a whole thread dedicated to the subject. and then you find out that even though you pay for insurance instead of getting a new phone they send you someone else's old phone that was broke and they fixed for you. nice. when my end button got stuck down i ended up ripping it off and fooling with it until it unstuck. had to use a little adhesive (totally lame) to make the cover stay on the actual button. definitely does not work as good. after that i started looking into all the ways i could to avoid using those buttons.
xda shutdown.
volume app's.
etc.
Mine stuck within the first 30 days so I made them give me another brand new one. They tried the certified like new thing with me but I wouldn't accept that. It did take a fair amount of *****ing on my part before they gave in.
Why would I pay for something new that doesn't last a month and accept a refurb?
So my point is, if your phone breaks soon after you bought it, don't accept anything less.
Also, I'm on my 3rd one. Verizon's policy after the 3rd one within a year is to get you into something different that's new and of "equal value" if you want. However, they will not openly tell you that unless you insist on it.
I'm on #2 and I am tossed between using the buttons as little as possible or as much as possible.
Added to Wiki
Hi guys, have just referenced this issue and thread in the Wiki. Hopefully some more travellers will find the info and offer some assistance.
freakin buttons
My wife and I both have Imagios. I have had mine replaced once already the buttons on the replacemnet are stuck and a new one is on the way. The buttons on my wife's are now stuck and she has a replacement on the way.
Verizon is telling me that they no longer let you get a different phone after 3 replacements. I would yell and complain, but what phone do they have thats better?
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
gilbenl said:
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
Click to expand...
Click to collapse
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
mikebbass said:
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
Click to expand...
Click to collapse
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
mally2 said:
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
Click to expand...
Click to collapse
any info
can i get replacemnt on ebay
mally2 said:
any info
can i get replacemnt on ebay
Click to expand...
Click to collapse
**** my send key is now stuck,..... though it works on pressure!!! damn!!!!! can i get replacement keys anywhre
If you have proof of purchase (IE original packaging,maybe a receipt), it may be worthwhile to contact HTC directly. I would assume that the phone was purchased w/o a plan and/or you're not a current VZW customer anyway. I would assume then that any defect/warranty issues would default to the manufacturer. I believe HTC has a 90-day warranty.
Hi
i tried conatcting local HTC india ,.,.,. they cant help.... can i get replacement on ebay or anywhere ... plssss its urgent
stuck buttons avoidance
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
yatman60 said:
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
Click to expand...
Click to collapse
Hi
well thats great!!! not sure what i can do now unless i get replacement buttons on ebay or any online stores
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
gilbenl said:
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
Click to expand...
Click to collapse
Hi
The problem is i got the phone from my sister who lives in US.... i live in INDIA!!! bangalore to be precise!!! So HTC say they wont help.... my sis will be back after 6 months... LOL
Ps whats ESN... is tht the IMEI!!!! well its GSM unlocked thats as far as i know
Here's an idea: Call HTC USA and pretend you're wherever your sister lives in the US. Explain the issue (leaving out the bought as gift, sent to india part) and then when they say they'll fix it (which, if the phone isn't stolen or otherwise they will) send it to your sis in the US and have her send it to HTC from a US address. I'm sure with the large number of questionable phones floating around india/asia they're hesitant to replace it. When in doubt, lie. You purchased a product and you deserve coverage. Don't let their resistance stop you; you're certainly not doing anything illegal, simply circumventing their "security" measures.
Spam taken care of, not linking to topic to help him spread his 'cause'.
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
You sure are lucky with HTC.
I sent my phone back on June 21 for motherboard replacement, paid $196, but until today (July 9) I still haven't received it yet
player911 said:
yea I noticed some dust starting to get in underneith my screen right above the Back button. You can really only tell while in direct sunlight, but I fear it will become worse. I'd hate to be without my phone for that long.
At least with other carrier phones, they'll ship you a replacement before you ship one back... so you aren't without a phone. I mean, what the hell am I gonna do for a phone for 2-3 weeks?
Click to expand...
Click to collapse
You're supposed to get advanced replacement unless your phone is engraved.
cigar3tte said:
Why would it cost $190 if it's under warranty? Or because the bootloader was unlocked it's considered void?
Click to expand...
Click to collapse
since the bootloader is unlocked it is considered void. I sent it in anyways because I love android and I love my nexus one and I was willing to pay the 190 if need be. I used a sidekick the whole time, needless to say I HATED it.
cigar3tte said:
You're supposed to get advanced replacement unless your phone is engraved.
Click to expand...
Click to collapse
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
player911 said:
No the phone isn't engraved. So call Tmobile and they'll take care of it? or Google? or HTC?
Click to expand...
Click to collapse
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
cigar3tte said:
I'd go Google if you bought from them online. T-Mobile has no tie to it. When I called TMO about my 3G issues and mentioned Nexus One, I got directed to Google.
I'm pretty sure Google will transfer you to HTC at some point.
Click to expand...
Click to collapse
I talked to a Google employee for over an hour, there is absolute,y nothing they can do to waive the charge for unlocked bootloader since they only support software while htc takes care of hardware
I've sent my phone in 3 times now....
1 - sent in as teflon started peeling from chin of phone (bootloader was unlocked and custom ROM) - repaired FOC and reflashed back to stock.
2 - sent in as dust under bottom left of screen. (bootloader was unlocked again and custom ROM) - repaired FOC and reflashed back to stock.
3 - Recently in California on business and noticed dust again, rung HTC to see if they would exchange my handset as I know they do this in the US but not the UK, they sent a replacement to my suppliers address within 2 days and replaced FOC. (bootloader was unlocked for the 3rd time! )
Exceptional service.
I'm hoping for the same luck. I just sent my phone in for the same reason...
I would like to send mine in, since I'm having a pink-ish LED tint, but... I actually opened the phone, so the void sticker has been removed.
Replace nexus one
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
Same here, I bought a used Nexus One but want to know what info HTC would need from me if I need to send my phone in for repair. Any info from folks who have sent in their Nexus One to HTC would be much appreciated.
bullyfrog said:
For those facing the power button issue. Do take note that it does not actually require a motherboard replacement to fix it.
HTC wants to replace the motherboard as you have an unlocked bootloader.
They are two separate issues.
After a week of arguing with them, I managed to have my power button problem fixed without them replacing my motherboard.
Click to expand...
Click to collapse
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
ronj1986 said:
Hi Guys
I have a few questions. What info must you provide to have your phone exchanged. I bought one from someone online, and don't have the original receipt. So I want to know if I ever have any problems what do I need to do. Also if they will cover the phone even though I'm not the original purchaser, can I tell them what address to ship it to?
Click to expand...
Click to collapse
All they asked me for was the phone's IMEI and my name...
cowboyfarmer said:
Yeah, I had problem with my second hand Nexus One's power button. It ran Froyo FRF50. The problem was if I pressed the power button, nothing happened, and when I pressed the power button again, the screen came on for a fraction of a second and then the phone turned itself off. But after i upgraded to FRF83, the problem disappearred. I have since upgraded to FRF93 and the problem has not come back, knock on wood.
Click to expand...
Click to collapse
I faced the same thing. Except I wasn't so lucky. My power button started acting up again after two weeks from the update. Hence had to send it in and had a long dispute as they wanted to change the motherboard. Did not allow them to do it and after many many exchanges they finally fixed the power button without replacing the motherboard.
My phone had a issue with mounting the SD card because i plugged it into a USB3 port, and it had a unlocked bootloader.
I contacted HTC and they fixed it anyway by replacing the mobo.
I was without my N1 in 6 days and i sent it to UK from Denmark
HTC rocks.
Sent from my Nexus One using XDA App
xandr00 said:
This post is for people who have the power button issue, but unlocked their bootloader. This is my story.
I sent my Nexus One in on 06/28/10 and received it today at 12:00 on 07/09/10. I called them up because of the power button malfunction issue. It got as bad as not turning on AT ALL. This obviously broke my little android loving heart, but nevertheless I called HTC. I came out right off the bat and was honest with them and told them "I unlocked my bootloader, my power button stopped working, can you help me?" their answers were "yes, $190 and we will replace the motherboard for you." This power button malfunction was not MY fault at all, I baby my phone to no end. I went ahead and sent it in. $190 is a STEEP price to pay, but to be without my beloved Nexus One would surely be hell. They sent me a confirmation that they received it and the wait began. I'll skip to the end now. They finally said they would repair the broken power button FREE OF CHARGE and they put a new screen on as well! Got my phone back with 2.1-update1 ERE27. THANK YOU HTC!
TL;DR
Sent phone in with unlocked bootloader. HTC replaced the motherboard for free.
Click to expand...
Click to collapse
I had that issue. Except I didn't tell them my bootloader was unlocked. Lol, got it fixed for free.
The past day or so, I've noticed my trackball is on it's way out. Up/Down barely work anymore, and it takes 3 tries or so to get it to detect a push to wake the phone up using trackball wake.
Do you think it's worth it to risk trying to get a warranty replacement phone? I've read that a bunch of you guys have been RMAing the phone for the power button issue and getting back refurbished phones with bigger issues than the original problem you sent it in for. I'd rather not get stuck in that situation.
I've also read that the only phones HTC has left are the T-mobile ones, is this true? I've got an ATT N1 so that wouldn't do me any good.
Is there any chance of HTC actually repairing my specific phone? Or will they just send a refurb.
Thanks for any information and advice.
well, u can call and they will replace ur phone based off ur IMEI #. As for whether or not they have ATT ones you will have to call. I was rooted unlocked bootloader and did the refurbished route . Recieved a burnt screen, returned that and then finally got a good one on my second try. They were not assholes about it. HTC made it easy actually. They will repair your phone under warranty but you will be N1less for about 2 weeks . So if you can deal with that then do it. I couldnt, i even gave up my precious engraving due to the dust under the screen. They will need a credit card of some sort to put a $530 hold on it just in case u never return the refurbished one.
Try this first, turn off your phone/lock it then using a piece of cloth push the trackball in while rolling it in all directions. Sometimes dust etc will build up on the ball and cause it to become unresponsive.
If this doesn't work you may be able to change the small squarish part which holds the trackball. It's a little fiddly to disassemble your N1 to change this part but from memory it isn't held in place by wires or connectors but rather simply sits in place and should therefore be relatively easy to change.
Get it fixed under the warranty. It's free and requires absolutely no effort on your part. Don't wait, and don't try to fix it yourself.
Whether or not HTC still makes the ATT version of the phone is irrelevant, because all they have to do is replace the trackball assembly, not the radio. The only "risk" you're taking by having HTC repair it is that you'll be without a N1 for a little while. It doesn't matter if there's a chance that they'll send you back a device with more problems, because they are still responsible for getting your device back to 100% working status, and you can hold them to that until they make good on the agreement. If you don't hold them to it, then you're just encouraging bad customer service, which is what leads to those terrible situations you've been hearing about.
Obviously replace it!
If you have your warranty still, then just get your phone back to it's original recovery and firmware, and wait for your Nexus to get shipped to your door, then just ship it back in the box your new phone came in.
I unlocked my phone using the bootloader before any work arounds came about. Now I have a rooted Nexus with a warranty that will remain intact because the bootloader hasn't been unlocked
My experiences with HTC have always been good.
I received a new battery and headset with my replacement because the woman asked if I had any trouble with the accessories or battery. Just for my troubles they also sent me a new back cover. Just bring up "compensation" haha.
But yes, replace it. It's worth it, and the chances of getting an essentially new phone are a lot higher than you getting a piece of **** (which you can replace anyways with a single phone call, so why does it matter?).
Also, on replacing/repairing your phone. You choose which you want. If you want to wait a few weeks for YOUR phone to be fixed, then by all means wait it out. But if you're like me, and can't live without your phone for that long, order a replacement, as they send one to your door without you having to send yours in first.
Edit -
Buck Shot said:
As for whether or not they have ATT ones you will have to call.
Click to expand...
Click to collapse
You definitely will get an AT&T one. I did. They are obligated to!
Replace it! I would be lost without it!!
Get the unit repaired so you can keep your custom engraving. (if any) HTC turnaround time is quick and your cell phone provider (I know T-Mobile did) should provide you with a loaner phone if you ask them.
My power button has been going out the past few months, sometimes taking up to 5 times to turn it on. I'm guessing it will probably die soon enough. It probably would have died long before now if it weren't for me using trackball wake from CyanogenMod (but I still use the power button every so often such as when my hands are closer to the power button than the trackball).
Anyway, I called HTC recently and I'm going to do a swap. My warranty ends in just a few days, so I thought I'd get it fixed before then.
For those of us who bought the Nexus last January, the warranty is about to expire. Anyone else doing any service this week (or month) before it expires?
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
However, he said that if I have a US address (which I do) then they can ship a replacement device to that address. Now I'm contemplating if I should go forward with this.
The two things that worry me are:
1) I have some scratches on my screen which are not covered under warranty
and
2) My bootloader is unlocked
Will these 2 things cause my phone to be out of warranty causing HTC to charge $500 on my credit card for the replacement device they send me?
Paul22000 said:
They actually told me I was out of warranty (no idea why since I bought my phone mid-January). So he said he would put a note on it explaining that it has been less than 1 year so there's no reason why I'd be out of warranty.
Maybe call back and get someone else. If you bought it less than 1 year ago, the swap should be available. Or ask why they're saying it's not an option.
Click to expand...
Click to collapse
Swap is not available to him 'cuz he lives in Canada (like me ).
bluezz said:
Motivated by you, I called HTC too about my power button issues. They told me swap option is not available to me (no idea why).
Since I have a few scratches on my screen too, I was looking forward to the swap option
My phone is unlocked so I did not request a repair on power button yet (I have 2 more months in warranty). I might wait and watch if the problem gets any worse.
Click to expand...
Click to collapse
I did a swap by using a friends address. HTC reps didn't care, and were actually the ones who suggested it to me. So if you can, have it sent to a friend/family member in the US and go pick it up from them if possible. At worst they'll have to ship it to you, but you'll also have to ship your phone to them so they can ship it back to HTC to complete the swap. HTC will only send you a shipping label good for within the US if doing the swap.
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
I'd guess swap isn't available for AT&T N1's
bluezz said:
Aaah, thanks for that info. I called again and the reason they gave me that replacement is not possible because Canada charges HTC custom tax on the shipped phone which is why they are only doing replacement for Canadian phones.
Click to expand...
Click to collapse
Ah, that makes sense. I didn't realize you were in Canada.
I didn't say anything about my unlocked bootloader Many people have posted and said HTC swapped their unlocked device without issue, so /shrug. Maybe they ding me, maybe they don't.
jimbobalu said:
Is there really a hardware issue with the power button? I ask because I do sometimes have trouble getting my N1 to acknowledge a power button press and wake up but have never had a problem when I push the power button to put the phone to sleep. Wouldn't it have a problem both turning on and off? Whenever I have the problem it seems like the phone is busy, usually something to do with the radio switching between WiFi and cellular. Or do I have a different problem?
Click to expand...
Click to collapse
Yeah, power button failure seems to be a common issue. Supposedly there is a little plastic piece in there that gets worn out.
You're right; I've only noticed the power button failure when attempting to turn ON the phone... Hmm.. Could be the way the contacts inside are wired, who knows?
crachel said:
I'd guess swap isn't available for AT&T N1's
Click to expand...
Click to collapse
Why?
They were sold from March until around late summer. The warranty is a year long either way.
I'll be in the same boat in a couple of months. I got the ATT version the first week it was sold and my power button is completely gone out for the second time. The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
I was going to swap after Christmas but I've been using trackball wake and Invisible Lock Widget for about a month and don't miss the power button anymore. But I'll still probably get it fixed before the warranty is out, no reason not to.
pwig said:
Why?
They were sold from March until around late summer. The warranty is a year long either way.
Click to expand...
Click to collapse
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
fubaya said:
The first time, I sent it in with Cyanogen installed and they didn't care. I opted for repair, but the repair is to swap motherboards so, if the phone isn't scratched up, there's not much difference between repair and replace.
Click to expand...
Click to collapse
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
Maybe they have some stocked up because after giving them my IMEI (which is that of the AT&T model), he said if I have an address in US then I can get my phone swapped (new IMEI).
crachel said:
right, but they quit selling the AT&T version after they shut the online store down. you could only get the TMobile from the Google Dev store, so I assume that HTC isn't sitting on a surplus of devices to swap.. just a guess, but I bet AT&T devices get repaired, not a new IMEI
Click to expand...
Click to collapse
It was a few months ago but I got two swaps of my AT&T phone. The first one had a goofy screen.
bluezz said:
Since my phone IS scratched up will HTC charge me for the replacement (scratches not covered in warranty) ?
Click to expand...
Click to collapse
I don't know, I just know what they said and did in my own repair experience. I asked if swapping meant I would get a new one or a refurbished one and they said it would most likely be refurbished because they rarely had new ones. This was months ago. Also, with a repair where they switch the motherboard, I think you actually get a new IMEI. Mine had a new IMEI anyway. I thought they switched phones until I read that the fix for a bad power button was to swap the motherboard, so I assume the IMEI is in it.
I had several scratches on my screen, an unlocked bootloader and chunks missing from the bottom and top of the phone where it was dropped. I did the swap option and I wasn't charged. As long as the screen scratches don't look worse than normal wear and tear I would think you would be fine.
Sent from my Nexus One using XDA App
My warranty wont be out for another year and a half I think, since Im in Austria, and European laws are some kind different. Anyway. My powerbutton hardly works and I would be very interested in anyone having experience with european htc. do they swap? do they charge? also could I send my phone to the us (friends) and get a replacement by the us htc since they seem kinda "nice". Im really not sure what to do. I get along with the lock screen widget and trackball wake but well a new phone doesnt sound bad either... so anyone knows anything about sending phones to the us from europe or replacing / repairing in the uk?
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
darkninja157 said:
I was going to start a new thread about my experience with HTC customer service in regards to warranty but I suppose this will do just as good in here.
If you don't want to read my story a summary is at the bottom .
First I'll start of with my phone and the issues.
I bought my Nexus One AT&T version around June of 2010. Rooted it with without unlocking bootloader, ran a few different roms, then one day BAM vibration stopped working, but after a few screen on-offs or tapping my phone in my hand it would come back. After countless attempts to fix the issue such as master clears, flash back to original shipping, and finally in a last ditch effort UNLOCKED the bootloader so I had unrestricted access to rectify the problem. Nothing worked and finally had to accept the fact the little vibration motor had quit on me.
I called up HTC in December about the week before christmas and told them the problem which they agreed was a hardware issue. Not once did they ask if my bootloader was unlocked nor did I offer up that information. They offered me the two options of either a swap or send in my unit for repair. I choose the swap option for fear that they would get my phone, run tests, and not reproduce the issue since it was intermittent for me. Here is the scary part to do the swap they needed a hold on my credit card for $528.00 , risky to say the least since my bootloader was unlocked but seeing as it was hardware failure I was willing to risk it and hope the charge would drop off once they received the phone. In preparation to send my phone back I flashed back to completely stock removing root.
The next day the phone arrived FedEx . First thing I noticed was that my battery cover fit much more snug with no gaps and did not stick out just slightly above the top. Next the power button and volume buttons were much firmer. And of course the vibration was strong as an ox . Also to note it shipped with 2.2.1 (not D) and had the 5.08 radio, Hboot 35 and the AMOLED screen NOT SLCD. All in all the replacement seemed much better than my original, lol.
Now seeing as christmas was so close I wasn't able to FedEx it back to them (they provided the label) for almost a week. But once I sent it off it was overnighted to them and received without issue. Plus the hold on my credit card was also dropped!
So to sum it up I had an AT&T Nexus one with Bootloader Unlocked, bad vibration motor, got it swapped out under warranty, was not charged a dime, and am now even more of an HTC fan and happy to have a fully functional Nexus One.
Click to expand...
Click to collapse
That is great news. Thanks for posting.
I'm worried now because my power button isn't *totally* dead but the email they sent has the issue listed as "defective power button". So I hope they don't just press it once, see that it works, and call me a liar. I did tell the rep I spoke to that it was intermittent. Anyway, I hope my case works out like yours.
Mine is coming back from repair on Tuesday
I live in the UK and mine was piked up on the 30th Dec (phoned on the 29th) as my power button is dying slowly for the second time (first repair was in Sept '10 so not long ago!) and I was concerned that as I bought mine on the release date (5th Jan) I would be screwed if I left it any longer with only days left. That was until the lady at HTC UK told me that my warranty runs out on the 25th Dec 2011. Seems as an earlier poster mentioned that EU warranties are 2yrs which is nice for me.
I'm still wondering whats going to happen with this power button fiasco. The HTC agent wasn't aware of any known problem with them (not saying much really is it?) but said I could appeal the repair charges and some "arrangement" could be made (50% off or something to that effect). Anyway, that's just under a year away and I might start getting a bit pissed with them and start requesting that this isn't acceptable to keep sending my phone off every couple of months for 2 weeks at a time while a small part is replaced in my phone!
The first time it went back for the power button, (first time was in March for soft keys acivating when 1/3rd way down screen, got replaced for current unit with different touch screen revision) I had the phone unlocked with the infamous unlocked padlock symbol glaring at me every boot up. I sent it off and HTC just repaired the faulty button and flashed a locked 2.1 image, no questions (took almost a month to get back though!). Sweet! Now it was just a case of using one of the one-click root type apps and away I went.
Quick question guys: How likely is it that we'll get SLCD screens if we get a swap right now?
hi guys,
i need your help with touch problem...
after END key long press the touch is NOT working
only then...
it happends in WM and Android
what can i do?
Harware issue with touch panel ribbon (behind end key) or button not releasing fully. do a search in HD2 forum as quite a few threads with info on this.
Had the same problem.
This is a HTC screw up.
The ribbon that connects the touch screen digitizer runs under the power button.
over time it wears off.
you might get it temporarily working by bumping your phone against your hand which releases the power button from the wire. (it's won't be visible when it happens).
I ruined the vibrating feature by doing this over time.
Had my HTC replaced with a new/refurbished from TMO-US for $5 (i had the monthly warranty plan that cost $6-7 per month).
If you still have a warranty then they will replace it.
Insist you want the same phone, if that is what you want).
otherwise they will try to push you to a newer model and only cover part of the cost.
I had to talk to 4-5 representatives till i found one that was willing to just get me a replacement for the $5 shipping charge rather than paying for a newer model.
Also when you send back the phone REVERT TO STOCK.
The Tmo guy asked me that question and i was sincere to tell him that i had android.
He told me that as long as i shipped the defective one back with stock rom, nobody will care and there won't be a problem.
otherwise they will find out and contact you for the additional costs.
Hope that helps.
good luck
If you really push the end key down and let the screen turn off on its own and then press another key besides end it should work. I've been having the same problem and I watched a video from "emissary44" on youtube that said if you really push it down it will work. I was wondering if anyone could answer this for me since it pertains to this issue. Is there any way to go into the phone's hardware, like actually opening it up, and moving the end key from the digitizer's ribbon? My father is exceptionally skilled with these tasks and if that can fix it I may have him take care of it.
Pressing it harder makes it worse. (i had made mine so bad that if you pressed it, it was a nightmare to get the digitizer to work again)
The "let it turn off and turn back on using another button" method works if the ribbon not too worn off or the END button not too sticky (if dirt is the issue).
As for opening it, if you have someone who is skilled, understands the importance of using the proper tools to open it, as well as protective gear (to protect the phone rather than the person), dissect the phone and repair the issue, then by all means you can.
In order to get to the END button you have to take apart 100% of the phone )
There will be no ribbon part or screw on the phone you won't have to remove in order to get to it. (even remove the screen itself).
It is a nightmare in all ways and do not recommend it in any way.
The chances of bricking it from the slightest mistake is too high if you don't know what you are doing.
The END button has always been that phone's Achilles' heel and the reason that HTC removed all hard keys from the majority off the phones that came after the HD2
Even so, you cannot remove the button in any way. you can only repair it.
The power button in vital for turning the phone ON as well as going into bootloader.
For everything else, it can be omitted.
While turned on (when i had the issue) i trained myself to NEVER touch that button.
I had a sleep mode soft key in the notification panel for whenever i wanted to turn the screen off.
I would always turn the screen back on using one of the other buttons.
There was a point i went a whole month without having to press it.
Warranty for the HD2 was the second time in my life i ever paid for warranty
Glad it paid off for something.
Enokrad said:
Had the same problem.
This is a HTC screw up.
The ribbon that connects the touch screen digitizer runs under the power button.
over time it wears off.
you might get it temporarily working by bumping your phone against your hand which releases the power button from the wire. (it's won't be visible when it happens).
I ruined the vibrating feature by doing this over time.
Had my HTC replaced with a new/refurbished from TMO-US for $5 (i had the monthly warranty plan that cost $6-7 per month).
If you still have a warranty then they will replace it.
Insist you want the same phone, if that is what you want).
otherwise they will try to push you to a newer model and only cover part of the cost.
I had to talk to 4-5 representatives till i found one that was willing to just get me a replacement for the $5 shipping charge rather than paying for a newer model.
Also when you send back the phone REVERT TO STOCK.
The Tmo guy asked me that question and i was sincere to tell him that i had android.
He told me that as long as i shipped the defective one back with stock rom, nobody will care and there won't be a problem.
otherwise they will find out and contact you for the additional costs.
Hope that helps.
good luck
Click to expand...
Click to collapse
I have no warranty any more and the repair cost is about 200 USD
I don't buy phones from my cell provider cause they are thiefs...
BUT i might buy a new HTC Sensation for 450 USD on sunday... didnt like the EVO 3D it gave me a headack after 2 min!!! and the sellsman told me that the SGS2 has many screen issues (didnt asked him ferther - i dont like sansung anyway) so I gess that the Sensation is the best option atm...
I'm not happy to do it, the HD2 is the BEST phone i've ever owned...
it's really hard for me
you can always learn the "Don't press the END button" technique.
As i said, i went a whole month doing that (there is a week learning curve but you get used to it).
Worst. you can always try selling it on EBAY.
make sure you mention the little issue though.
Even so, experienced techs wouldn't mind getting their hands on it.
Many even buy phones with broken screens.
Yours shouldn't be a problem selling eventually.
Enokrad said:
you can always learn the "Don't press the END button" technique.
As i said, i went a whole month doing that (there is a week learning curve but you get used to it).
Worst. you can always try selling it on EBAY.
make sure you mention the little issue though.
Even so, experienced techs wouldn't mind getting their hands on it.
Many even buy phones with broken screens.
Yours shouldn't be a problem selling eventually.
Click to expand...
Click to collapse
Sent from my HD2 using XDA App
My local dealer is willing to trade in my hd2 and giving me a discount of 150 usd to buy HTC sensation or any other phone... this souds fair i think