Database Users

Stuck buttons

Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!

Stuck Buttons
This is an issue with the Imagio. The only real fix is to have VZ send a replacement.
There has been a discusion on it here at PPC
http://forum.ppcgeeks.com/showthread.php?t=99190
And, if you look on the VZ forums there are more people talking about this.

mally2 said:
Hi
My imagio Start and back keys are stuck!!!
anyone else with the same problem!!!
Click to expand...
Click to collapse
yeah- like the guy said- a whole thread dedicated to the subject. and then you find out that even though you pay for insurance instead of getting a new phone they send you someone else's old phone that was broke and they fixed for you. nice. when my end button got stuck down i ended up ripping it off and fooling with it until it unstuck. had to use a little adhesive (totally lame) to make the cover stay on the actual button. definitely does not work as good. after that i started looking into all the ways i could to avoid using those buttons.
xda shutdown.
volume app's.
etc.

Mine stuck within the first 30 days so I made them give me another brand new one. They tried the certified like new thing with me but I wouldn't accept that. It did take a fair amount of *****ing on my part before they gave in.
Why would I pay for something new that doesn't last a month and accept a refurb?
So my point is, if your phone breaks soon after you bought it, don't accept anything less.
Also, I'm on my 3rd one. Verizon's policy after the 3rd one within a year is to get you into something different that's new and of "equal value" if you want. However, they will not openly tell you that unless you insist on it.

I'm on #2 and I am tossed between using the buttons as little as possible or as much as possible.

Added to Wiki
Hi guys, have just referenced this issue and thread in the Wiki. Hopefully some more travellers will find the info and offer some assistance.

freakin buttons
My wife and I both have Imagios. I have had mine replaced once already the buttons on the replacemnet are stuck and a new one is on the way. The buttons on my wife's are now stuck and she has a replacement on the way.
Verizon is telling me that they no longer let you get a different phone after 3 replacements. I would yell and complain, but what phone do they have thats better?

Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.

gilbenl said:
Add me to the list. Windows button decided to get stuck last night. I will say that it was particularly cold (36F) and I had been outside for some time, thus making the device fairly cold. When I depressed the button, I noticed that it was hesitant to move, then made an quiet yet audible *click* and that was that. I have a feeling that the defect lies in the membrane beneath the button and when exposed to cold, it becomes inflexible and cracks. I'm debating whether to actually go to the VZW store or call the customer service. If I actually go to the store, will they likely give me a new device (if stocked) or do they have refurbs in the store? So long as the refurb is in brand-new condition, it doesn't matter to me as I have a feeling this will just happen again. While I love this phone, I'm hoping warmer days will make this a non-issue. In any case, it's a bit of a bummer when virtually every day I have impromptu debates with a droid owner about who's phone is better. Last night, I lost.
Click to expand...
Click to collapse
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.

mikebbass said:
I am with you on the debate. I want to yell at Verizon to make them let me get out of this phone, but I wouldn't know what to get. I actually like this phone a lot. I like that I can goof around with it and possibly get android on it in the future.
Click to expand...
Click to collapse
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift

mally2 said:
would be like able to get replacement buttons on ebay.... so i can fix them myself... LOL i cant send it back to verizon i live in india!!! sis gave me this phone as a gift
Click to expand...
Click to collapse
any info
can i get replacemnt on ebay

mally2 said:
any info
can i get replacemnt on ebay
Click to expand...
Click to collapse
**** my send key is now stuck,..... though it works on pressure!!! damn!!!!! can i get replacement keys anywhre

If you have proof of purchase (IE original packaging,maybe a receipt), it may be worthwhile to contact HTC directly. I would assume that the phone was purchased w/o a plan and/or you're not a current VZW customer anyway. I would assume then that any defect/warranty issues would default to the manufacturer. I believe HTC has a 90-day warranty.

Hi
i tried conatcting local HTC india ,.,.,. they cant help.... can i get replacement on ebay or anywhere ... plssss its urgent

stuck buttons avoidance
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.

yatman60 said:
I have a solution that seems to have ensured I don't have this problem. I placed a screen protector from my mp3 player across the buttons (since most screen protectors for the imagio only cover just the screen itself), and then using an xacto knife i carefully cut the excess mp3-screen protector around the outside edge of the send and end button and along the bottom of all the buttons such that the remaining film secures all the buttons together.
This seems to have some effect in stabilizing the buttons and making sure nothing snags on them or prys on them and it seems to keep my phone from having the problem reported here. I've had mine on for at least 3 months and not a single button problem.
Click to expand...
Click to collapse
Hi
well thats great!!! not sure what i can do now unless i get replacement buttons on ebay or any online stores

What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.

gilbenl said:
What exactly did HTC say?...They warranty these phones for one year, and they were released in october, so its not out of their hardware warranty period.
Is the ESN on this phone valid? Something isn't adding up here.
Click to expand...
Click to collapse
Hi
The problem is i got the phone from my sister who lives in US.... i live in INDIA!!! bangalore to be precise!!! So HTC say they wont help.... my sis will be back after 6 months... LOL
Ps whats ESN... is tht the IMEI!!!! well its GSM unlocked thats as far as i know

Here's an idea: Call HTC USA and pretend you're wherever your sister lives in the US. Explain the issue (leaving out the bought as gift, sent to india part) and then when they say they'll fix it (which, if the phone isn't stolen or otherwise they will) send it to your sis in the US and have her send it to HTC from a US address. I'm sure with the large number of questionable phones floating around india/asia they're hesitant to replace it. When in doubt, lie. You purchased a product and you deserve coverage. Don't let their resistance stop you; you're certainly not doing anything illegal, simply circumventing their "security" measures.

Spam taken care of, not linking to topic to help him spread his 'cause'.

Screen issue after 5 days :(

Just noticed it today after a ride in the car. The only thing I can think of is magnets.. it was near my blackberry holster but there's no way that should cause this. It doesn't look too bad in the pictures.. much more noticeable in real life unfortunately.
Bottom right corner of the screen.

wow sorry. was the N1 with any holster? or just unprotected totally

N1 was naked. But, it was the back of the phone against the holster, not the front. The phone, and the touch screen surface, both still mint, looks like the day it came out of the box minus a few fingerprints!

enkoopa said:
N1 was naked. But, it was the back of the phone against the holster, not the front. The phone, and the touch screen surface, both still mint, looks like the day it came out of the box minus a few fingerprints!
Click to expand...
Click to collapse
Warranty swap.

i also have a blackberry like you but i never used holster for any phone. also, i never really trusted blackberry covers with all the magnetic stuff, can't be good for electronics at all...

Sorry, to be more clear, my blackberry was in it's holster.. work phone.
Yeah, how is HTC's warranty? Will they send a device in advance so I don't go without the phone? If not, might wait a few weeks.. still just LOVING the hell out of this phone, it's incredible.

I'm sorry that sux. I keep my n1 in the neo pouch... I also still love my phone after 2 months.. just awesome.

enkoopa said:
Sorry, to be more clear, my blackberry was in it's holster.. work phone.
Yeah, how is HTC's warranty? Will they send a device in advance so I don't go without the phone? If not, might wait a few weeks.. still just LOVING the hell out of this phone, it's incredible.
Click to expand...
Click to collapse
You're not rooted are you? As long as your bootloader is still locked, the warranty is great. Just call HTC and they'll give you further directions. Since you've had your phone less than 14 days, they will send out a swap in advance and then you'd send back the defective phone. You'll just have to give them a credit card number so they can put a hold for the amount of a new phone until you return the defective unit.

Nope, not rooted. That's awesome, I might call them then... although how do they ship to canada?

enkoopa said:
Nope, not rooted. That's awesome, I might call them then... although how do they ship to canada?
Click to expand...
Click to collapse
I'm sure they'll be able to answer that... They sell the phone to Roger's users, so I don't see why it would be an issue. They'll probably ship the same way your phone was originally sent.

Yeah, hopefully it's DHL I guess. I'll give them a call.

[CLOSED/G2] My Hinges are not loose (video)

I do a demonstration showing that my hinges are strong: G2 Hinge Test
Also feel free to check out my G2 Impressions: G2 Impressions

How long have you used the phone? I'm afraid the hinge may become loose with time.

Arcadia310, when did you receive your phone?

Thank you. I posted a reply. But yeah, his is rock solid unlike mine. If I turn mine upside down or at a slightly inclined angle it just flops open.

I don't know about you guys but I think the phones are supposed to be loose. You you guys see how hard it is to hold the phone only on the top portion? Do you really hold it that way naturally? And about the people texting while laying down, your index finger don't naurally hold the top portion of the phone?
My hinges are loose, but that's only if I really try hard to prove it. But if I hold it naturally, I have no problems.

CaliLove310 said:
Arcadia310, when did you receive your phone?
Click to expand...
Click to collapse
I bought it two days ago on Saturday the 2nd when T-Mobile started selling them in stores.

cdreamworld said:
I don't know about you guys but I think the phones are supposed to be loose. You you guys see how hard it is to hold the phone only on the top portion? Do you really hold it that way naturally? And about the people texting while laying down, your index finger don't naurally hold the top portion of the phone?
My hinges are loose, but that's only if I really try hard to prove it. But if I hold it naturally, I have no problems.
Click to expand...
Click to collapse
I'm sorry but holding my phone upside down for half a second or having it like this "/" while im in bed typing/reading what have you it should NOT fall open I don't care how much you try to tell me it should. Look at what his does and mine does the complete polar opposite of that and just lulls open.

Anyone know what tmobile stand is on the hinges?

Arcadia310 said:
I do a demonstration showing that my hinges are strong: G2 Hinge Test
Also feel free to check out my G2 Impressions: G2 Impressions
Click to expand...
Click to collapse
I second that, my phone also doesnt have the loose hinge!
http://www.youtube.com/watch?v=NScoVqYjMgE

I wish mine was like that .... this has been a bad experience for me.

Mine is definitely defective... radio shack had a dummy unit.. I picked it up, flipped the keyboard out... turned it upside down and held it by the keyboard, and it didn't even budge until I shook it. I'm about to call T-Mobile for an exchange.

If your hinge is very loose I highly recommend exchanging it for a stronger one.

Hopefully T-Mobile doesn't give me any crap.

now I get to wait with a ****ty loaner flip phone while the g2 I bought via t-mobile phone support is shipped back to t-mobile and another g2 is shipped to me.... awesome!
I was more than psyched for this phone and this has really put a damper on things.
Edit: By the way Blackprince..., maybe you'd be singing a different tune if you're brand new phone couldn't even hold itself open. The loose hinge video may appear exaggerated, but thats exactly how mine behaves.

Mine is loose but it doesn't affect me much, just like arcadia said my index fingers holds the screen up but It does tire my fingers. I bought it on sunday at radioshack and at first the screen wasnt as loose as it is now.
I'm on the phone now with tmo adding insurance on my phone then getting a replacement soon.

weber09 said:
now I get to wait with a ****ty loaner flip phone while the g2 I bought via t-mobile phone support is shipped back to t-mobile and another g2 is shipped to me.... awesome!
I was more than psyched for this phone and this has really put a damper on things.
Click to expand...
Click to collapse
I was able to get customer service to send me back a new phone to my other line which was the one I wanted initially anyways, but the first rep I spoke to had told me that I couldn't get it without paying the off contract price.
Not only that, but he gave me the $252 price for the phone instead of the 300 something I was going to have to pay for it prior and switched my data plan to the 19.99 one, waived the $18 upgrade fee ONTOP OF shipping me out my new phone express shipping, too. I totally spoke with his supervisor and said he was awesome. I don't even have to ship this new one off until I get the new one in.
So my experience has actually been pretty good all around save for a defective unit. I'd keep *****ing till you get someone who doesn't suck...

Thank you, this is good to know. The lady I spoke with "Sure" there was no other way. If I can get something like this worked out to replace the one I've got, i'll be a lot happier.

I did the same tests as you and if i hold the phone upside down it opens and swings but you know what? Why the hell would i hold the phone like that in a day to day use I have no problem with the screen at all because when you hold the phone normal it works like ti should and your right people need to grow up and stop crying over something that works.
My phone has never open or closed on its own and i had the phone since 9/30

xile6 said:
I did the same tests as you and if i hold the phone upside down it opens and swings but you know what? Why the hell would i hold the phone like that in a day to day use I have no problem with the screen at all because when you hold the phone normal it works like ti should and your right people need to grow up and stop crying over something that works.
My phone has never open or closed on its own and i had the phone since 9/30
Click to expand...
Click to collapse
These type of comments arent needed. Not all of us use our device the same way. Although I do have the hinge problem I'm not crying about it. Sure the phone works GREAT. ITs an awesome device but people payed for it and if they aren't satisfied then it is for a reason.
Nobody here is crying just stating their experience, kid.

xile6 said:
I did the same tests as you and if i hold the phone upside down it opens and swings but you know what? Why the hell would i hold the phone like that in a day to day use I have no problem with the screen at all because when you hold the phone normal it works like ti should and your right people need to grow up and stop crying over something that works.
My phone has never open or closed on its own and i had the phone since 9/30
Click to expand...
Click to collapse
I think it should be very clear by this point that all hinges are not created equal.... I.E. some people's hinges are far looser than others
With that said, you should quit telling people to "grow up" because it works when you use it right...
Frankly, who is to say what using the phone "Right" is? You telling people that their grief is nonsense because YOUR phone works the way YOU use it is bull****.

[Q] Screen/digitizer ungluing

Bottom left corner of my screen appears to be coming off. The corner is unglued and when you press you can see it moving. At the left side of the screen it also looks like light from outside is bleeding in between the LCD and the digitizer.
Has anyone had any problems with this? I'd take the phone apart and fix it, but if something goes wrong, I don't have the budget to get it repaired or get another phone all suggestions are welcome.

I had this exact same problem, I took it for warranty repairs, they replaced the digitzer, but the new one also seems to be a bit lose in the middle part of the phone, as when I press it it moves very slightly, send it back a second time, they said it was normal, and only if it came of like the first time (the right corner) then i should send it gain to them. The guys form the shop (a very big shop in Romania) said it was a known issue.
robogo1982 said:
Bottom left corner of my screen appears to be coming off. The corner is unglued and when you press you can see it moving. At the left side of the screen it also looks like light from outside is bleeding in between the LCD and the digitizer.
Has anyone had any problems with this? I'd take the phone apart and fix it, but if something goes wrong, I don't have the budget to get it repaired or get another phone all suggestions are welcome.
Click to expand...
Click to collapse

I am waiting for a response on the warranty, if it's negative, I guess I'll have to start saving for a new phone screen, or at least the materials I need to try and fix it myself.

They have to accept it for warranty repairs if it wasn't dropt or smth like that, I'm also thinking of sending a complaint to LG on how my screen was repaired.

Never heard about this problem, probably the shop used non original parts.
_____________________________________Read more write less and be smart

It's a genuine G2 bought from a reputable source as brand new. Looking on reddit, I see I am not the only one with this issue.

robogo1982 said:
It's a genuine G2 bought from a reputable source as brand new. Looking on reddit, I see I am not the only one with this issue.
Click to expand...
Click to collapse
So, just to post an update. The screen has been replaced under warranty, the phone should be here in a day or two.
Sweet.
EDIT: phone arrived today. New display (digitizer+LCD) and new front frame. Looks very good, and it does not protrude any more. I'm a happy bunny

cipry189 said:
I had this exact same problem, I took it for warranty repairs, they replaced the digitzer, but the new one also seems to be a bit lose in the middle part of the phone, as when I press it it moves very slightly, send it back a second time, they said it was normal, and only if it came of like the first time (the right corner) then i should send it gain to them. The guys form the shop (a very big shop in Romania) said it was a known issue.
Click to expand...
Click to collapse
I just read this post of yours, turns out, the same thing is happening to my phone. The corners are now solid, but the middle is letting go. *sigh*
As I am due to start a new job soon (hopefully), I believe I will have the phone fixed somehow and give it to my girlfriend, and I'll get myself either a G3 or the new HTC One M9, if it comes out by then. As I don't have the mental strength to fight with the service again, and stay without my phone for another week.

robogo1982 said:
I just read this post of yours, turns out, the same thing is happening to my phone. The corners are now solid, but the middle is letting go. *sigh*
As I am due to start a new job soon (hopefully), I believe I will have the phone fixed somehow and give it to my girlfriend, and I'll get myself either a G3 or the new HTC One M9, if it comes out by then. As I don't have the mental strength to fight with the service again, and stay without my phone for another week.
Click to expand...
Click to collapse
I know what you say, I didn't insisted with the service because it took them 9 days (the 2nd time I've sent them the phone for the lose middle part) only to say they won;t be doing any other repairs.
I will mail LG Romania to ask them for some explanations, seeing that it's not an isolated case, and after that I will file a complaint to the national organization for consumer protection which has been pretty efficient in the past.
If I will manage to resolve this issue I will post back here.

Thank you for your effort and response, and please do let us know of your results.

Bright white line down the screen, 3rd XL

This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.

I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk

Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
Click to expand...
Click to collapse
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.

jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
Click to expand...
Click to collapse
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund

Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Click to expand...
Click to collapse
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?

jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
Click to expand...
Click to collapse
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?

browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
Phone 7 here but it is perfect months in now!

Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
Click to expand...
Click to collapse
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk

I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.

browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.

jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
Click to expand...
Click to collapse
I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.

Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.

Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?

Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Click to expand...
Click to collapse
My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.

I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon

Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
Click to expand...
Click to collapse
Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.